Safety Recall VB0 – Incompatible Wheels – 2019 Dodge Challenger & Charger

October 24, 2019 NHTSA CAMPAIGN NUMBER: 19V758000

Front Tires May Be Damaged

A damaged tire can suddenly lose air pressure and increase the risk of a crash.

NHTSA Campaign Number: 19V758

Manufacturer Chrysler (FCA US LLC)

Components TIRES, WHEELS, SERVICE BRAKES

Potential Number of Units Affected 173

Summary

Chrysler (FCA US LLC) is recalling certain 2019 Dodge Challenger and Charger vehicles. An incompatible front wheel and brake package was installed and may allow the front tire to contact the steering knuckle, causing tire damage.

Remedy

FCA US will notify owners, and dealers will replace the front wheels and inspect and replace the front tires, as necessary. In addition, dealers will inspect the wheel alignment, adjusting it if necessary. These repairs will be performed free of charge. The recall began December 19, 2019. Owners may contact FCA US customer service at 1-800-853-1403. FCA’s number for this recall is VB0.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.----escape_sem_autolink_uri:9c8e025c4aa77f9510aacb39890c86eb----.

Check if your Vehicle has a Recall

January 2020

Dealer Service Instructions for:

Safety Recall VB0 / NHTSA 19V-758 Incompatible Wheels

Remedy Available

NOTE:  Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.

Subject

About 173 of the above vehicles may have been built with an incompatible front wheel and brake/suspension package that may not have adequate clearance between the tire inner sidewall and the suspension steering knuckle, potentially allowing contact of the components. Contact of the front tire inner sidewall to the steering knuckle could result in tire damage and a sudden loss of tire air pressure. A sudden loss of tire air pressure can cause a vehicle crash without warning.

Repair

Replace all four of the Wheels, Tire Pressure Monitor Sensors (TPMS), and center caps, inspect the inner tire sidewall for any rub damage on all four tires and replace if necessary. Add new WRT sales code and remove WHT sales code to the vehicle configuration, and perform wheel alignment.

Parts Information

Dealers should order the parts for each vehicle at the time appointments are scheduled to assure that the parts are available when the customer arrives.  

If tire(s) replacement is required, call Mopar Tire Works at 888-403-8473 or go to DealerCONNECT / Parts Tab / Tire Order Entry and then follow the screen prompts.  Have the following information available:

• Dealer Code 

• Vehicle Model and Model Year 

• Tire Make, Model and Size

Parts Return

Dealer are required to drill a half inch hole into the side-wall of the removed wheels and any damaged tire replaced, and dispose them in accordance to their state rules and regulations.

Special Tools

The following special tools is required to perform this repair:

Service Procedure

1. Raise and support the vehicle.

2. Inspect the inner sidewall on all four tires for sidewall damage (Figure 1).

3. Replace all tires that have inner sidewall damage.

4. Remove and replace all four wheels, install NEW TPM sensors and balance the tires. See process below for installation of the NEW TPMS.

NOTE: When installing new TPM sensors, soapy water solution should be used for proper installation to the wheel.

• Wipe the area clean around valve stem mounting hole in wheel. Make sure surface of wheel is not damaged. 

• Position the TPM valve stem into the wheel mounting hole with the flats at a 90° angle to the wheel’s lip, then pull through to seat with a standard valve stem installation tool. 

5. Install all four of the wheel and tire assemblies on the vehicle and tighten the lug nuts to 176 N·m (130 ft. lbs.).

6. Adjust air pressure to that listed on tire inflation pressure placard provided with vehicle (usually applied to driver’s side B-pillar). Make sure the valve stem cap is securely installed to keep moisture out of sensor.

7. Using the TPM-RKE analyzer push the red ON/Off button to ON the TPMRKE analyzer (Figure 1).

8. Select ‘FCA Vehicles” displayed on the screen (Figure 2).

9. Select “Check TPM”.

10. Select “Manual” displayed on the screen (Figure 3).

11. Select “Dodge”.

12. Select “Challenger/Charger”.

13. Select “2019 LA/LD”.

14. Select the applicable TPMS style:

a) Metal Stem (Clamp On)
b) Rubber Stem (Snap On)

15. Select “4-Wheels”.

16. Approach the wheel selected on the TPM-RKE tool and press the “Green Frequency” button, until the TPM sensor ID is displayed on the screen (Figure 4).

NOTE: Place the TPM-RKE tool near the tire portion

17. Repeat the procedure on the remaining wheels.

18. Record all the TPM sensors ID’s on paper for later use.

19. Add sales code to VIN procedure:

a. Connect to DealerCONNECT

b. Select “Service” tab

c. Scroll down to the “Warranty Administration” section

d. Select “Vehicle Option Updates”

e. Enter the VIN then select view

f. Select the following sales code WRT then add to the “Selected Vehicle Option”, remove WHT sales code.

g. Highlight the selected sales code then click “save”

h. Perform section Program Tire Sensor Identifications

A. Program Tire Sensor Identifications

1. Connect the wiTECH micro pod II to the vehicle data link connector.

2. Place the ignition in the “RUN” position.

3. Open the wiTECH 2.0 website.

4. _{Enter your “}User id_{” and “}Password ” and your “Dealer Code_”, then select “Sign In” at the bottom of the screen.  Click “Accept”.

5. From the “Vehicle Selection” screen, select the vehicle to be updated.

6. From the “Action Items” screen, select the “Topology” tab.

7. From the topology section select “TPM”.

8. Select “Misc. Functions”.

9. Select “Program Tire Sensor Identifications”.

10. Follow screen prompts, until all 4 TPM sensors ID’s have been entered then continue with section Restore Vehicle Configuration.

B. Restore Vehicle Configuration

1. Select “Guided Diagnostics”

2. Select “Restore Vehicle Configuration”

3. Clear fault codes

4. Disconnect the wiTECH micro pod II from the vehicle data link connector

5. Perform wheel alignment.

Completion Reporting and Reimbursement

Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab.   Claims paid will be used by FCA to record recall service completions and provide dealer payments.

Use the following labor operation number and time allowances:

Floor Plan Reimbursement represents the vehicle’s average daily allowance (see table below) multiplied by the number of days the vehicle was in dealer inventory and not available for sale.  This reimbursement is limited to the number of days from the date of the stop sale to the date that the remedy was made available.  Note:  If the vehicle was received by your dealership (KZX date) AFTER the stop sale date, you will use the KZX date instead of the stop sale date.  For this Recall, the stop sale was initiated on 10/31/2019 and the remedy was made available on 01/03/2020, therefore, the number of days cannot exceed 64 days.

Add the cost of the recall parts package plus applicable dealer allowance to your claim.

NOTE:  See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.

Dealer Notification

To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling

All involved vehicle owners known to FCA are being notified of the service requirement by first class mail.  They are requested to schedule appointments for this service with their dealers.  A generic copy of the owner letter is attached.

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated VIN list of their incomplete vehicles.  The owner’s name, address and phone number are listed if known.  Completed vehicles are removed from GRS within several days of repair claim submission.

To use this system, click on the “Service” tab and then click on “Global Recall System.”  Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.

Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.

Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states.  Use of this information is permitted for this recall only and is strictly prohibited from all other use.

Additional Information

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.

Customer Services / Field Operations

FCA US LLC

This notice applies to your vehicle,

 [Model Year and Model]  VIN XXXXXXXXXXXXXXXXX VB0/NHTSA 19V-758

LOGO

VEHICLE PICTURE

YOUR SCHEDULING OPTIONS

1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep_® / RAM Dealership.

2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment.

3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.

QR Code

Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.

DEALERSHIP INSTRUCTIONS

Please reference Safety Recall VB0.

IMPORTANT SAFETY RECALL

Incompatible Wheels

Dear [Name],

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain [2019 Model Year (LA) Dodge Challenger, 2019 (LD) Dodge Charger] vehicles.

It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.

WHY DOES MY VEHICLE NEED REPAIRS?

Your vehicle ^[1] may have been built with an incompatible front wheel and brake/suspension package that may not have adequate clearance between the tire inner sidewall and the suspension steering knuckle, potentially allowing contact of the components. Contact of the front tire inner sidewall to the steering knuckle could result in tire damage and a sudden loss of tire air pressure. A sudden loss of tire air pressure can cause a vehicle crash without warning.

HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?

FCA US will repair your vehicle ^[2] free of charge (parts and labor) after January 3, 2020.  To do this, your dealer will replace your wheels, inspect the tires for any inner sidewall damage and replace if needed and perform a wheel alignment. The estimated repair time is about three hours. In addition, your dealer will require your vehicle for proper check-in, preparation, and checkout during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.

TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
AFTER JANUARY 3, 2020

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?

If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. ^[3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days.  If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.

We apologize for any inconvenience, but are sincerely concerned about your safety.  Thank you for your attention to this important matter.

Customer Assistance/Field Operations

FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.

[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC  20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.

[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.

Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.

10/31/2019

New Safety Recall Advanced Communication – VB0

FCA US LLC (FCA US) has announced a safety recall on certain 2019 Model Year (LA) Dodge Challenger and 2019 (LD) Dodge Charger.  

VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles.

Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission.

REASON FOR THIS SAFETY RECALL

Some of the above vehicles may have been built with an incompatible front wheel and brake package that may not have adequate clearance between the tire inner sidewall and the suspension steering knuckle, potentially allowing contact of the components. Contact of the front tire inner sidewall to the steering knuckle could result in tire damage and a sudden loss of tire air pressure. A sudden loss of tire air pressure can cause a vehicle crash without warning.

SERVICE ACTION

FCA US will conduct a voluntary safety recall to replace the incompatible front wheels with wheels that are compatible with the brake package installed on the vehicle, inspect and replace front tires as needed, check and adjust wheel alignment as needed. Also, for customer satisfaction, replace the rear wheels to match the front wheels. Dealers will be notified of the launch of this safety recall by way of established communication methods.  This recall is estimated to launch in 1st Quarter of 2020.

We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.

Customer Services Field Operations

FCA US LLC

10/25/2019

New Safety Recall Advanced Communication – VB0

FCA US LLC (FCA US) has announced a safety recall on certain 2019 Model Year (LA) Dodge Challenger and 2019 (LD) Dodge Charger.  

REASON FOR THIS SAFETY RECALL

Some of the above vehicles may have been built with an incompatible front wheel and brake package that may not have adequate clearance between the tire inner sidewall and the suspension steering knuckle, potentially allowing contact of the components. Contact of the front tire inner sidewall to the steering knuckle could result in tire damage and a sudden loss of tire air pressure. A sudden loss of tire air pressure can cause a vehicle crash without warning.

SERVICE ACTION

FCA US will conduct a voluntary safety recall to replace the incompatible front wheels with wheels that are compatible with the brake package installed on the vehicle, inspect and replace front tires as needed, check and adjust wheel alignment as needed. Also, for customer satisfaction, replace the rear wheels to match the front wheels. Dealers will be notified of the launch of this safety recall by way of established communication methods.  This recall is estimated to launch in 1st Quarter of 2020.

We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.

Customer Services Field Operations

FCA US LLC

2 Affected Products

Vehicles

11 Associated Documents

Recall Quarterly Report #2, 2020-1

RCLQRT-19V758-6150.PDF 211.228KB

Recall Quarterly Report #1, 2019-4

RCLQRT-19V758-9013.PDF 211.129KB

Recall Quarterly Report #3, 2020-2

RCLQRT-19V758-0993.PDF 211.315KB

Recall Acknowledgement

RCAK-19V758-3399.pdf 244.01KB

Defect Notice 573 Report

RCLRPT-19V758-4220.PDF 215.393KB

Manufacturer Notices(to Dealers,etc) – 10/25/2019 New Safety Recall Advanced Communication – VB0

RCMN-19V758-2800.pdf 98.643KB

Manufacturer Notices(to Dealers,etc) – 10/31/2019 New Safety Recall Advanced Communication – VB0

RCMN-19V758-4381.pdf 101.282KB

ISSUED Owner Notification Letter(Part 577)

RCONL-19V758-9912.pdf 515.841KB

Remedy Instructions and TSB

RCRIT-19V758-7560.pdf 1152.447KB

ISSUED Renotification Notice

RCRN-19V758-7826.pdf 138.004KB

Recall Quarterly Report #4, 2020-3

RCLQRT-19V758-5170.PDF 211.422KB

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V758&docType=RCL

For the most up to date documents from NHTSA for this Recall, click the lick above

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Autel MaxiTPMS TS508 TPMS Relearn Tool, 2021 Newest Upgraded of TS501, TS408, Program MX-Sensors(315/433 MHz), Activate/Relearn All Sensors, TPMS Reset, Read/Clear TPMS DTCs

• 👏【2021 Newest All-In-One TPMS Tool】As upgraded Ver. of TS501, TS408, TS401, TS508 TPMS Tool can diagnose newest models up to 2020 with frequent updates. It packed ALL TPMS service options: TPMS programming(MX-Sensors), sensors Relearn/Activation, TPMS Reset and TPMS health diagnose, read sensor data, key fob frequency test, added Quick/Advanced Mode for faster & smarter TPMS repairs, Tire Type/Pressure Selection into one powerful TPMS tool. NOTE: Send VIN to AutelUS @ outlook . com to check.
• 👏【Relearn All TPMS Sensors】To turn off the TPMS warning light after replacement, you need to relearn the sensors to the vehicle! Autel TS508 TPMS Relearn Tool provides 3 ways of on-tool relearn precedures to relearn both OE and aftermarket sensors: Stationary Relearn, Automatic Relearn & OBD Relearn. NOTE: TS508 has added Relearn by OBD comparing with TS408.
• 👏【TPMS Programming Is Just A Breeze】 TS508 TPMS Programming Tool enables all car enthusiasts to program sensor data to Autel MX-Sensors(315/433MHz) with ease, saving you the money and trip to a dealership. TS508 with 4 programming options: Copy By Activation, Copy By Manual Input, Auto Create and Copy by OBD( Not available with TS408) to replace the faulty sensor with low battery life or one that is not functioning well. Note: Program Autel MX Sensors ONLY.
• 👏【Activate All Sensors & TPMS Diagnose】As a new generation of TPMS diagnostic & service tool, Autel TS508 TPMS Reset Tool can wirelessly activate all OEM/Universal TPMS sensors on the market, enables you retrieve TPMS sensor data like Sensor ID, Tire Pressure, Tire Temperature, Sensor Battery, Sensor Position, Frequency, etc at ease. TS508 can diagnose the TPMS system through OBDII connection to read and clear codes.
• 👏【Lifetime Free Updates & 1 Year Warranty, Data Review & Printing】Autel TS508 comes with LIFETIME FREE frequently released updates to support newest car models. TS508 comes with Data Review & Data Printing functions, you can review the data recorded or print out the diagnostic report for further analysis and accurate repairs. With 1 YRAR WARRANTY, 30 Day Money Back Policy & lifetime services via AutelUS @ outlook . com, your purchase is risk-free! Buy now to get your TPMS work done!

$279.00

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Bestseller No. 9

VXDAS TPMS Relearn Tool for GM Jeep F150 Toyota Nissan/Honda/Mazda/BMW Series Vehicles Ultimate EL-50448 Universal Tire Pressure Monitor Sensor TPMS Reset Activation Tool 2021 Edition

• WIDE VEHICLE COVERAGE: Ultimate EL50448 Works on most vehicles equipped TPMS system.supports GM,F150 ,BMW/Audi/Renault/Toyota/Nissan/Honda/Mazda/Mitsubishi//Subaru till Dec 2021 cars.more models will be updated in future after being tested on the late pictures!
• TPMS RELEARNING TOOLS: It’ a perfect tool that can detect and relearn (find) the location of sensors in case of a tire change ,rotation or sensor replacement o . It will save you many trips to the tire shop because it’s simple to use.
• WIFI BUTTON: It has two WiFi buttons but they do not offer internet capability. They’re just to turn the device on and off. This way your 9v battery can run for a longer period.
• ONLY 3 STEPS：1.Make sure your car is in the TPMS Learning Mode , 2.Hold the tool against the sidewall of the tire, near the valve stem. 3.Depress learn button while holding the tool against the tire sidewall until horn bleeps once.(Notice:Press “off “WiFi buttons after completing a tire reset.Then once again to start another tire)
• FRIENDLY TIPS：[1] When using Ultimate EL50448 tpms relearn tool, please make sure antenna in correct position; [2] Not for heavy trucks with more than 4 tires & Please use NEW 9V battery (not include in package) 【 Provides 24 months warranty, relieve all your worries.】

$31.99

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Bestseller No. 10

Autel MaxiTPMS TS501 TPMS Relearn Tool 2021 Newest, Activate/Relearn All Brand Sensors & Program MX-Sersors (315/433MHz), Key Fob Testing, Upgraded Version of TS401/TS408

• 🚗 【Activate All Sensors & TPMS Diagnose】TS501 is the upgraded version of TS401/TS408. It is specially designed to activate all known OEM/Universal TPMS sensors, can diagnose newest models up to 2020 with frequent updates. TS501 provides users with direct access to the vehicle’s ECU through OBD II connection, thus allowing users to reprogram sensor IDs and retrieve/clear TPMS DTCs, helping technicians to quickly find out faulty TPMS and turn off MILs. Please confirm with: AutelUS @ outlook . com
• 🚗 【Professional TPMS Programming Diagnostics Tool】 TS501 enables all car enthusiasts to program sensor data to Autel MX-Sensors with ease, saving you the money and trip to a dealership. With TS501, you can program AUTEL MX-Sensor (315/433MHz) with 4 programming options: Copy By Activation, Copy By Manual Input, Auto Create and Copy by OBD( Not available with TS408) to replace the faulty sensor with low battery life or one that is not functioning well.
• 🚗 【Relearn All TPMS Sensors】To turn off the TPMS warning light after replacement, you need to relearn the sensors to the vehicle! Autel TS501 TPMS Relearn Tool provides 3 ways of on-tool relearn precedures to relearn both OE and aftermarket sensors: Stationary Relearn, Automatic Relearn & OBD Relearn. NOTE: TS501 has added Relearn by OBD comparing with TS408.
• 🚗 【Complete TPMS System Scan Tool】TS501 will activate TPMS sensors, Read sensor data, TPMS diagnose, one step for complete TPMS health check, Read/clear TPMS DTCs; on-screen DTC description, Scan TPMS sensor ID and copy ID into MX-Sensor, Manual input OE ID into MX-sensor, Program MX-Sensor by auto creating sensor ID, Read Sensor ID by OBD and copy ID into MX-Sensor, Relearn by OBD function, Relearn procedure guide on the tool, Check Key FOB.
• 🚗 【Free Lifetime Software update & Excellent Tech-support & Multiple Languages】TS501 comes with Review Data function, which allows user to view and print out saved data of the latest TPMS diagnostic recordings by the service tool. Please send SN if you need to authorize languages. Get Tech-support: AutelUS @ outlook . com

$225.00

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Last update on 2021-10-26 / Affiliate links / Images from Amazon Product Advertising API