November 15, 2019 NHTSA CAMPAIGN NUMBER: 19V818000
Engine Cooling Fan May Seize and Cause Fire
An overheated fan motor increases the risk of a fire.
NHTSA Campaign Number: 19V818
Manufacturer Chrysler (FCA US LLC)
Components ENGINE AND ENGINE COOLING, EQUIPMENT
Potential Number of Units Affected 99,128
Summary
Chrysler (FCA US LLC) is recalling certain 2015-2018 Ram ProMaster vehicles equipped with 3.0L diesel or 3.6L gasoline engines and air conditioning (A/C). The engine cooling fan may seize which can cause the cooling fan motor to overheat.
Remedy
Chrysler will inform owners, and dealers will replace the engine cooling fan module, free of charge. Interim owner notifications informing owners of the safety risk were mailed December 10, 2019. Owners will receive a second notice when the remedy becomes available. The recall began July 7, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is VB2.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Revision (2) July 2020
Dealer Service Instructions for:
Safety Recall VB2 / NHTSA 19V-818 Engine Cooling Fan
NOTE: Remedy for 3.0L diesel engine equipped vehicles is now available in addition to 3.6L gasoline engine equipped vehicles.
NOTE: ProMaster repairs can only be performed by BusinessLink Dealers. Non BusinessLink Dealers should not order parts or perform the repair.
Remedy Available
2015-2018 | (VF) | Ram ProMaster |
NOTE: This recall remedy applies only to the above vehicles equipped with a 3.0L diesel engine or 3.6L gasoline engine and equipped with Air Conditioning (A/C).
NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The engine cooling fan on about 99,100 of the above vehicles may be susceptible to seizure and a cooling fan circuit protection design that may not be sufficient to protect the fan from overheating during a cooling fan seize condition in high speed mode. A cooling fan stall / seizure event could lead to electrical overloading of the fan motor potentially resulting in the thermal degradation of the brush housing, which may lead to a vehicle fire. In some circumstances, the Check Engine and/or the Engine Temperature Malfunction Indicator Lights may illuminate. A vehicle fire may increase the risk of injury to occupants and persons outside of the vehicle, as well as property damage.
Repair
Replace the engine cooling fan module.
Alternate Transportation
Dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle if the vehicle must be held overnight.
Parts Information
Description | Part Number |
Campaign Kit – All Vehicles | CSNJVB24AA |
Each package contains the following components: | |
Description | Quantity |
Cable Ties for Wire Harness to Cooling Fan Module | 8 |
Description | Part Number |
Campaign Kit – 3.6L Gasoline Engine Only | CSNJVB21AA |
Each package contains the following components: | |
Description | Quantity |
Cooling Fan Module Assembly | 1 |
Description | Part Number |
Campaign Kit – 3.0L Diesel Engine Only | CSNJVB22AA |
Each package contains the following components: | |
Description | Quantity |
Cooling Fan Module Assembly | 1 |
Description | Part Number |
Campaign Kit – 3.0L Diesel Engine Only | CSNJVB23AA |
Each package contains the following components: | |
Description | Quantity |
Hose Clamp for Charge Air Cooler | 1 |
Parts Return
No parts return required for this campaign. Render the old fan module unusable and discard.
Special Tools
The following special tools are required to perform this repair:
➢ NPN | wiTECH MicroPod II |
➢ NPN | Laptop Computer |
➢ NPN | wiTECH Software |
Service Procedure
A. Battery Disconnect
WARNING: Remove metallic jewelry to avoid injury by accidental arcing of battery current.
WARNING: The battery negative and positive cable polarity are different from the gasoline engine equipped vehicles to the diesel engine equipped vehicles. Please note the location of the positive and negative cables prior to service of the battery or related components.
NOTE: To enhance customer satisfaction, remember to reset the clock when you have completed the service procedure.
NOTE: It may be necessary to use a battery terminal puller if the battery cable terminal clamp is seized on to the battery post.
- Turn the ignition switch to the “Off” position. Be certain that all electrical accessories are turned off.
- Remove the battery cover (Figure 1).
- Loosen the battery negative cable terminal clamp then remove and isolate the negative cable terminal from the battery post (Figure 1).
- Proceed to the appropriate service procedure for cooling fan replacement:
- Section B. 3.6L Gasoline Engine Cooling Fan Replacement – Page 6
- Section C. 3.0L Diesel Engine Cooling Fan Replacement – Page 13
B. 3.6L Gasoline Engine Cooling Fan Replacement
- Open and support the hood.
- Remove the bolt and position aside the pressurized coolant recovery bottle (Figure 2).
- Remove the two Pozidriv screws securing the fresh air duct to the upper radiator core support (Figure 3).
- Loosen the clamp securing the fresh air duct to the air cleaner housing (Figure 3).
- Remove the fresh air supply duct from the vehicle (Figure 3).
- Release the coolant degasser hose from the four retainers along the top edge of the cooling fan module then position the hose out of the way (Figure 4).
- The following cooling fan module steps may be performed together; some connectors or retainers may be more easily accessible from above or below. Disconnect any that are accessible from above first then raise and support the vehicle to access those accessible from below (Figures 5 through 7).
- From above or below as necessary, release the coolant recovery hose from the four retainers on the fan module (Figure 5).
- From above or below as necessary, disconnect the wire harness connectors from the cooling fan relays (1), the resistors (2) and the cooling fan motors (3) (Figure 6).
- From above or below as necessary, separate the wire harness (1) retainers from the cooling fan shroud (Figure 7).
- Position the coolant recovery hose and wire harness out of the way to prepare for cooling fan module removal.
- Remove the fastener (3) that secures the right side underbody shield (1) to the cradle (Figure 8).
- Remove the five fasteners (2) that secure the right side underbody shield (1) to the fascia and wheel liner (Figure 8).
- Remove the right side underbody shield (1) from the vehicle (Figure 8).
- From above or below as necessary for access, on each side of the cooling fan module, use a screwdriver or equivalent tool to depress the retaining clip (1) then lift upward to release the cooling fan module (2) from the mounts (Figure 9).
NOTE: The retaining clips (1) are only present on the upper right and upper left cooling fan module mounts. The lower right and lower left cooling fan module mounts do not have a retaining clips (Figure 9).
- Remove the cooling fan module (1) from the bottom of the vehicle (Figure 10).
- As necessary, transfer any coolant recovery hose retainers from the old cooling fan module to the NEW cooling fan module (Figure 5).
- Render the old cooling fan module unusable and DISCARD.
- Replace any damaged retainers on the cooling fan module wire harness. Install the replacement retainers in the same location and direction as the original retainer (Figure 11).
- Install the NEW cooling fan module (1) to the vehicle from the bottom (Figure 10).
- Position the cooling fan module (2) into the four mounting locations. Push the cooling fan module downward into the mounts and ensure to fully engage the two retaining clips (1) that are only present on the upper right side and upper left side cooling fan module mounts (Figure 9).
- Install the right side underbody shield (1) to the vehicle (Figure 8).
- Install the five fasteners (2) that secure the right side underbody shield (1) to the fascia and wheel liner, tighten securely (Figure 8).
- Install the fastener (3) that secures the right side underbody shield (1) to the cradle, tighten to 20 N·m (15 ft lbs). (Figure 8).
- The following cooling fan module steps may be performed together; some connectors or retainers may be more easily accessible from above or below. Connect any that are accessible from below first then lower the vehicle to access those accessible from above (Figures 5 through 7).
- From below or above as necessary, install the wire harness (1) retainers to the cooling fan shroud (Figure 7).
- From below or above as necessary, connect the wire harness connectors to the cooling fan relays (1), the resistors (2) and the cooling fan motors (3) (Figure 6). NOTE: Ensure the connectors are fully connected.
- From below or above as necessary, install the coolant recovery hose to the four retainers on the fan module (Figure 5).
- Install the coolant degasser hose to the four retainers along the top edge of the cooling fan module (Figure 4).
- Position the fresh air duct to the vehicle (Figure 3).
- Install the two Pozidriv screws securing the fresh air duct to the upper radiator core support, tighten securely (Figure 3).
- Tighten the clamp securing the fresh air duct to the air cleaner housing, tighten to 5 N·m (44 in. lbs.) (Figure 3).
- Position the pressurized coolant recovery bottle in the proper location then install the bolt. Tighten the bolt to 12 N·m (9 ft. lbs.) (Figure 2).
- Connect and secure the battery negative cable terminal clamp to the battery negative post (Figure 1).
- Install a battery charger and verify that the charging rate provides 13.2 to 13.5 volts. Set the battery charger timer (if so equipped) to continuous charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.
- Connect the wiTECH MicroPod II to the vehicle Data Link Connector (DLC).
- Turn the ignition to the “RUN” position.
- Open the wiTECH 2.0 website.
- Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the screen. Click “Accept”.
- From the “Vehicle Selection” screen, select the appropriate vehicle.
- From the vehicle “Topology” screen, select the “PCM” icon.
- From the “PCM” screen select the “Actuators” tab.
- From the “Actuators” tab select “Radiator/Condenser Cooling Fan Relay #1 Control State” routine and set to “Selected On”. Click “Start” and observe fan operation to confirm the fan is running then click “Stop” to stop the fan before exiting the routine. If the fan does not operate, check and ensure that the fan electrical connectors are fully connected and latched before performing further diagnosis.
- From the “Actuators” tab select “Radiator/Condenser Cooling Fan Relay #2 Control State” routine and set to “Selected On”. Click “Start” and observe fan operation to confirm the fan is running then click “Stop” to stop the fan before exiting the routine. If the fan does not operate, check and ensure that the fan electrical connectors are fully connected and latched before performing further diagnosis.
- Turn the ignition in the “OFF” position.
- Remove the wiTECH MicroPod II from the vehicle DLC.
- Remove the battery changer.
- Install the battery cover (Figure 1).
- Set the date/time on the instrument panel information center.
- Complete the Proof of Correction form for California residents Page 23.
- Return the vehicle to customer or vehicle inventory.
- Ensure the old fan module has been rendered UNUSABLE and DISCARD.
C. 3.0L Diesel Engine Cooling Fan Replacement
- Open and support the hood.
- Remove the two lower fasteners securing the center bumper fascia (Figure 13).
- Remove the twelve upper fasteners securing the center bumper fascia (Figure 13).
- Remove the center bumper fascia from the vehicle (Figure 13).
- Release the band clamp then separate the fresh air duct connection (Figure 14).
- Remove the six fasteners securing the upper radiator crossmember (Figure 15).
- The following cooling fan module steps may be performed together; some connectors or retainers may be more easily accessible from above or below. Disconnect any that are accessible from above first then raise and support the vehicle to access those accessible from below (Figures 17 and 18).
- From above or below as necessary, disconnect the wire harness connectors from the cooling fan relays (1), the resistors (2) and the cooling fan motors (3) (Figure 17).
- From above or below as necessary, separate the wire harness (1) retainers from the cooling fan shroud (Figure 18).
- Position the wire harness out of the way to prepare for cooling fan module removal.
- Remove the fastener (3) that secures the right side underbody shield (1) to the cradle (Figure 19).
- Remove the five fasteners (2) that secure the right side underbody shield (1) to the fascia and wheel liner (Figure 19).
- Remove the right side underbody shield (1) from the vehicle (Figure 19).
- Release the hose clamp from the lower charge air cooler hose. A NEW hose clamp is supplied with this campaign (Figure 20).
- Disconnect the lower charge air cooler hose from the charge air cooler (Figure 20).
- Remove and DISCARD the old clamp from the charge air cooler hose (Figure 20).
- From above or below as necessary for access, on each side of the cooling fan module, use a screwdriver or equivalent to depress the retaining clip (1) then lift upward to release the cooling fan module (2) from the mounts (Figure 21).
NOTE: The retaining clips (1) are only present on the upper right and upper left cooling fan module mounts. The lower right and lower left cooling fan module mounts do not have a retaining clips (Figure 21).
- Remove the cooling fan module from the bottom of the vehicle (Figure 22).
- Render the old cooling fan module unusable and DISCARD.
- Replace any damaged retainers on the cooling fan module wire harness. Install the replacement retainers in the same location and direction as the original retainer (Figure 23).
- Install the NEW cooling fan module to the vehicle from the bottom (Figure 22).
- Position the cooling fan module (2) into the four mounting locations. Push the cooling fan module downward into the mounts and ensure to fully engage the two retaining clips (1) that are only present on the upper right side and upper left side cooling fan module mounts (Figure 21).
- Install a NEW hose clamp on the lower charge air cooler hose (Figure 20).
- Connect the lower charge air cooler hose to the charge air cooler (Figure 20).
- Tighten the NEW hose clamp until the outer breakaway head snaps off, this will set the clamp to the proper torque specification, no further tightening is needed. Clamp head breakaway torque is approximately 3 N·m (27 in. lbs.) (Figure 20).
- Install the right side underbody shield (1) to the vehicle (Figure 19).
- Install the five fasteners (2) that secure the right side underbody shield (1) to the fascia and wheel liner, tighten securely (Figure 19).
- Install the fastener (3) that secures the right side underbody shield (1) to the cradle, tighten to 20 N·m (15 ft lbs). (Figure 19).
- The following cooling fan module steps may be performed together; some connectors or retainers may be more easily accessible from above or below. Connect any that are accessible from below first then lower the vehicle to access those accessible from above (Figures 18 and 17).
- From below or above as necessary, install the wire harness (1) retainers to the cooling fan shroud (Figure 18).
- From below or above as necessary, connect the wire harness connectors to the cooling fan relays (1), the resistors (2) and the cooling fan motors (3) (Figure 17). NOTE: Ensure the connectors are fully connected.
- Position the upper radiator crossmember back in its proper location (Figure 15).
- Install the six fasteners securing the upper radiator crossmember. Tighten the fasteners to 45 N·m (33 ft. lbs.) (Figure 15).
- Connect the fresh air duct and secure the band clamp (Figure 14).
- Position the center bumper fascia to the vehicle (Figure 13).
- Install the twelve upper fasteners securing the center bumper fascia and tighten securely (Figure 13).
- Install the two lower fasteners securing the center bumper fascia and tighten securely (Figure 13).
- Connect and secure the battery negative cable terminal clamp to the battery negative post (Figure 1).
- Install the battery cover (Figure 1).
- Visually verify that both fans in the engine cooling fan module are functioning. If either fan does not operate, check and ensure that the fan electrical connectors are fully connected and latched before performing further diagnosis.
- Set the date/time on the instrument panel information center.
- Complete the Proof of Correction form for California residents Page 23.
- Return the vehicle to customer or vehicle inventory.
- Ensure the old fan module has been rendered UNUSABLE and DISCARD.
FCA US LLC Chronology
2015-2018 Ram ProMaster Engine Compartment Submitted on November 15, 2019
- On July 17, 2019, the FCA US LLC (“FCA US”) Vehicle Safety and Regulatory Compliance (“VSRC”) organization opened an investigation as a result of an inquiry from United States Postal Service into cooling fan warranty and undetermined engine compartment fire incidents on Ram ProMaster vehicles.
- On July 18, 2019, FCA US VSRC conducted a joint review of fire incident reports with FCA Canada.
- On July 25, 2019, FCA US VSRC reviewed the ProMaster cooling fan validation reports with Italy based Fiat engineering to understand the functional objectives and design validation of the fan module.
- On August 2, 2019, FCA US VSRC reviewed a warranty returned cooling fan wiring harness with suspected thermal damage. The subject harness did not exhibit signs of propagating heat.
- During August 2019, FCA US VSRC collected warranty return cooling fan modules and reviewed the parts to better understand the failure modes and customer consequence, and reviewed the cooling fan change history with engineering and determined the suspect population.
- During the week of September 2, 2019, FCA US VSRC conducted bench testing of cooling fans and produced a flame event using warranty returned fans from the suspect population and shared testing results with engineering teams and found an error in the initial testing procedure that was not reflective of real-world in-use cases.
- On September 19, 2019, FCA US VSRC conducted vehicle level testing of cooling fans and produced a flame event using warranty returned fans from the suspect population.
- During the month of October 2019, FCA US VSRC evaluated other FCA US vehicles’ cooling fan circuit protection designs to confirm vehicle scope was limited to this suspect population.
- As of November 7, 2019, FCA US identified approximately 21 CAIRs, and 13 field reports related to this issue.
- As of November 7, 2019, total warranty during the suspect period is 4,129 at 235 c/1000.
- As of November 7, 2019, FCA US is unaware of any accidents or injuries potentially related to this issue.
- On November 7, 2019, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.
4 Affected Products
Vehicle
MAKE | MODEL | YEAR |
RAM | PROMASTER | 2015-2018 |
16 Associated Document
Manufacturer Notices(to Dealers,etc) – VB2 Owner Interim
RCMN-19V818-2133.pdf 303.894KB
RCMN-19V818-2133
Recall 573 Report-Amendment 3
RCLRPT-19V818-9040.PDF 213.775KB
RCLRPT-19V818-9040
Recall 573 Report-Amendment 2
RCLRPT-19V818-3007.PDF 213.769KB
Recall 573 Report – Amendment 4
RCLRPT-19V818-5649.PDF 214.016KB
RCLRPT-19V818-5649
Remedy Instructions and TSB
RCRIT-19V818-4026.pdf 1374.48KB
RCRIT-19V818-4026
Defect Notice 573 Report
RCLRPT-19V818-4232.PDF 213.646KB
RCLRPT-19V818-4232
Manufacturer Notices(to Dealers,etc) – 11/19/2019 New Safety Recall Advanced Communication – VB2
RCMN-19V818-3175
Remedy Instructions and TSB
RCRIT-19V818-0964.pdf 1443.098KB
Remedy Instructions and TSB
RCRIT-19V818-5515.pdf 1919.436KB
RCRIT-19V818-5515
Recall Acknowledgement
RCAK-19V818-4449.pdf 347.602KB
RCAK-19V818-4449
Chronology
RMISC-19V818-3789.pdf 21.076KB
RMISC-19V818-3789
Manufacturer Notices(to Dealers,etc) – 11/21/2019 New Safety Recall Advanced Communication – VB2
RCMN-19V818-7563
ISSUED Owner Notification Letter(Part 577)
RCONL-19V818-4234.pdf 585.905KB
Interim Owner Notification Letter(Part 577)
RIONL-19V818-2045.pdf 303.894KB
RIONL-19V818-2045
Recall 573 Report-Amendment 1
RCLRPT-19V818-9671.PDF 213.703KB
RCLRPT-19V818-9671
Recall Quarterly Report #1, 2020-3
RCLQRT-19V818-8519.PDF 211.15KB
RCLQRT-19V818-8519
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V818&docType=RCL
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