November 14, 2019 NHTSA CAMPAIGN NUMBER: 19V812000
An intermittent loss of power steering assist may cause an inconsistent steering effort, especially during lower speed maneuvers, increasing the risk of a crash.
NHTSA Campaign Number: 19V812
Manufacturer Chrysler (FCA US LLC)
Potential Number of Units Affected 193
Chrysler will notify owners, and dealers will replace the EPS gear assembly, free of charge. The recall is expected to begin January 3, 2020. Owners may contact FCA US customer service at 1-800-853-1403. FCA's number for this recall is VB8.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
New Safety Recall Advanced Communication – VB8
FCA US LLC (FCA US) has announced a safety recall on certain 2019 Model Year RAM 1500 Pickup vehicles.
VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles.
Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have been built with a contaminated Electric Power Steering (EPS) gear that may short circuit. A short in the control circuit components may result in an intermittent loss of power steering assist which may cause an inconsistent steering effort, especially during lower speed maneuvers. Inconsistent steering effort can cause a vehicle crash without prior warning.
FCA US will conduct a voluntary safety recall to replace the EPS gear assembly. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in the 4th Quarter of 2019.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process.
1 Affected Product
4 Associated Documents
Defect Notice 573 Report
Manufacturer Notices(to Dealers,etc) - 11/21/2019 New Safety Recall Advanced Communication – VB8
Manufacturer Notices(to Dealers,etc) - 11/15/2019 New Safety Recall Advanced Communication – VB8
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Last update on 2020-01-23 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2020-01-23 / Affiliate links / Images from Amazon Product Advertising API