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Home » Recalls » Safety Recall VB8 – Electric Power Steering Gear – 2019 Ram 1500

Recalls

Safety Recall VB8 – Electric Power Steering Gear – 2019 Ram 1500

oemdtc December 5, 2019 No Comments

November 14, 2019 NHTSA CAMPAIGN NUMBER: 19V812000

Electric Power Steering Gear Can Short Circuit

An intermittent loss of power steering assist may cause an inconsistent steering effort, especially during lower speed maneuvers, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V812

Manufacturer Chrysler (FCA US LLC)

Components STEERING

Potential Number of Units Affected 193

 

Summary

Chrysler (FCA US LLC) is recalling certain 2019 Ram 1500 trucks. These vehicles may have been built with a contaminated electric power steering (EPS) gear that may short circuit, potentially resulting in an intermittent loss of power steering assist.

 

Remedy

Chrysler will notify owners, and dealers will replace the EPS gear assembly, free of charge. The recall began December 12, 2019. Owners may contact FCA US customer service at 1-800-853-1403. FCA’s number for this recall is VB8.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall


Revised December 2019

Dealer Service Instructions for:

Safety Recall VB8 / NHTSA 19V-812 Electric Power Steering Gear

NOTE: No core return required for this campaign.

 

Remedy Available

2019 (DS) Ram 1500 Pickup

 

NOTE:  Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.

IMPORTANT:  Some of the involved vehicles may be in dealer new vehicle inventory.  Federal law requires you to complete this recall service on these vehicles before retail delivery.  Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service.  Involved vehicles can be determined by using the VIP inquiry process.

 

Subject

The Electric Power Steering (EPS) gear on about 190 of the above vehicles may have contamination which could cause a short circuit. A short in the control circuit components may result in an intermittent loss of power steering assist which may cause an inconsistent steering effort, especially during lower speed maneuvers. Inconsistent steering effort can cause a vehicle crash without prior warning.

 

Repair

The EPS gear must be replaced on all involved vehicles.

 

Alternate Transportation

Dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle if the vehicle must be held overnight.

 

Parts Information

EPS gear part numbers are specific to the vehicle build plant. Refer to the first digit of the VIN. Order the correct part based on VIN first digit.

Description Qty. Part Number
EPS GEAR, Rack and Pinion

(VIN Begins with 1)

1 68419897AB
or
EPS GEAR, Rack and Pinion

(VIN Begins with 3)

1 68419892AB
Description Qty. Part Number
BOLT, Steering Column Intermediate Shaft 1 06508531AA
NUT, Outer Tie Rod End 2 06506557AA

 

Parts Return

No parts return required for this campaign.

Render the recalled EPS gear unusable and discard.

 

Special Tools

The following special tools are required to perform this repair:

➢ NPN wiTECH micro pod II
➢ NPN Laptop Computer
➢ NPN wiTECH Software
➢ 9360 Joint Remover
➢ NPN Steering Wheel Holder

 

Service Procedure

EPS Gear Removal

 

  1. Position the vehicle on a suitable lift.

 

  1. Place the ignition in the OFF position.

 

  1. Using a steering wheel holder, lock the steering wheel at the 12 o’clock center position to keep it from rotating. This keeps the clockspring in the proper orientation (Figure 1).

 

  1. Open the hood.

 

  1. Disconnect the Intelligent Battery Sensor (IBS) wire harness connector (Figure 2).

 

  1. Remove the M8 negative battery cable eyelet nut (Figure 2).

 

  1. Remove the negative battery cable eyelet and isolate the negative battery cable away from the IBS negative cable terminal (Figure 2).

 

  1. Loosen the M6 battery cable clamp with IBS captive nut (Figure 2).

 

NOTE: Do not remove the M6 captive nut, doing so may cause the M6 stud on the battery cable clamp with IBS to break (Figure 2).

 

  1. Partially raise the vehicle on an appropriate hoist.

 

  1. Remove and save the front tires and wheels.

 

  1. For 4×2 vehicles, loosen the left outer tie rod end jam nut (Figure 3).

 

  1. Remove and DISCARD the right and left side outer tie rod nuts (Figure 3).

 

  1. Using Special Tool 9360 or equivalent, separate both outer tie rod ends from the steering knuckle arms.

 

  1. For 4×2 vehicles, remove and discard the left outer tie rod end.

 

NOTE: Removing the left tie rod end will give clearance required to remove the EPS gear from the vehicle.

 

  1. Raise the vehicle completely on the hoist.

 

  1. If Equipped, remove the front skid plate.

 

  1. Remove and DISCARD the steering column intermediate shaft lower pinch bolt (Figure 4).

 

  1. Separate the steering column intermediate shaft from the EPS gear shaft.

 

  1. Disconnect the two electrical connectors located at Electric Power Steering (EPS) gear (Figure 5).  

 

  1. Remove and save the two EPS gear mounting bolts (Figure 6).

 

  1. For 4×2 vehicles, turn the EPS gear steering shaft to the full right turn position.

 

NOTE: Turning the EPS gear to the full right turn position will give clearance required to remove the EPS gear from the vehicle.

 

  1. Remove the EPS gear then render it unusable and discard.

 

NOTE: No other vehicle components need to be removed to gain clearance for EPS gear removal.

 

EPS Gear Installation

 

  1. For 4×2 vehicles, if the tie rod ends are installed on new EPS gear, remove and save the left tie rod end from the new EPS gear.

 

  1. For 4×2 vehicles, turn the new EPS gear steering shaft to the full right turn position.

 

  1. Position the new EPS gear to the front crossmember.

 

  1. Install the two EPS gear mounting bolts and tighten them to 180 N·m + 90° turn (133 ft. lbs. + 90° turn) (Figure 6).

 

  1. Connect the two electrical connectors at EPS gear (Figure 5).

 

  1. For 4×2 vehicles, center the steering gear by turning the EPS gear steering shaft from lock-to-lock, counting the turns. Then turn the steering shaft half the turns that are required to go lock-to-lock.

 

  1. Slide the intermediate shaft onto the EPS gear shaft and install a NEW intermediate shaft pinch bolt. Tighten the pinch bolt to 55 N·m (41 ft. lbs.) (Figure 4).

 

  1. Install the new tie rod ends to the new EPS gear if not already installed.

 

  1. Clean and dry the tie rod end studs and the tapers in the steering knuckle arms. Then install the tie rod ends into the steering knuckles.

 

  1. Install NEW tie rod end to knuckle nuts. Tighten the nuts to 30 N·m + 90° turn (22 ft. lbs. + 90° turn) (Figure 5).

 

  1. If Equipped, remove the front skid plate. Tighten the bolts to 18 N·m (13 ft. lbs.).

 

  1. Partially lower the vehicle from the hoist.

 

  1. Install the front tires and wheels. Tighten the lug nuts to:
    • Coned Nut 176 N·m (130 ft. lbs.).
    • Flanged Nut 190 N·m (140 ft. lbs.).

 

  1. Lower the vehicle from the hoist.

 

  1. Loosen the M6 battery cable clamp with IBS captive nut (Figure 2).

 

NOTE: Do not remove the M6 captive nut, doing so may cause the M6 stud on the battery cable clamp with IBS to break (Figure 2).

 

  1. Install the negative battery cable eyelet on the IBS M8 stud (Figure 2).

 

  1. Connect the IBS wire harness connector. Make sure there is no stress on the wires (Figure 2).

 

  1. Install and tightening the M8 negative battery cable eyelet nut to 16 N·m (12 ft. lbs.) (Figure 2).

 

NOTE: The M8 negative battery cable eyelet nut has a higher torque than the M6 battery cable clamp with IBS nut and can break the IBS free if the M6 nut is tightened first.

 

NOTE: Avoid rotating the IBS during tightening of the M8 nut in order to avoid contact between the wire harness connector receptacle and the battery.

 

  1. Tighten the M6 battery cable clamp with IBS nut to 6 N·m (53 in. lbs.) (Figure 2).

 

  1. Install a battery charger. Verify that the charging rate provides 13.0 to 13.5 volts. Set the battery charger timer (if so equipped) to continuous charge.

 

NOTE:  Use an accurate stand-alone voltmeter.  The battery charger volt meter may not be sufficiently accurate.  Voltages outside of the specified range will cause an unsuccessful flash.  If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.

 

  1. Connect the wiTECH micro pod II to the vehicle data link connector.

 

  1. Place the ignition in the “RUN” position.

 

  1. Open the wiTECH 2.0 website.

 

  1. Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the screen. Click “Accept”.

 

  1. From the “Vehicle Selection” screen, select the vehicle to be updated.

 

  1. From the “Action Items” screen, select the “Topology” tab.

 

  1. From the “Topology” tab, select the “EPS” module icon.

 

  1. Select the “ Functions” tab.

 

  1. Select “Clear Steering Pull Compensation”.

 

  1. Follow the screen prompts to complete the task.

 

  1. Click “View DTCs”, select “Clear All DTCs”, click “Continue” and then click “Close”.

 

  1. Place the ignition in the “OFF” position and then remove the wiTECH micro pod II device from the vehicle.

 

  1. Remove the battery charger from the vehicle and close the hood.

 

  1. Place the truck on an alignment rack and set the toe alignment per specifications published in DealerConnect Service Library. Tighten the tie rod end jam nuts to 90 N·m (66 ft. lbs.).

 

NOTE: Follow the alignment rack manufacturer’s instructions to complete the alignment.

 

  1. Road test the vehicle to verify steering wheel is centered.

 

  1. Return the vehicle to the customer or vehicle inventory.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
RAM 1500 2019

 

 


12 Associated Documents

Remedy Instructions and TSB

RCRIT-19V812-7199.pdf 1392.616KB

RCRIT-19V812-7199

Recall Quarterly Report #2, 2020-1

RCLQRT-19V812-6581.PDF 211.239KB

RCLQRT-19V812-6581

Recall Quarterly Report #1, 2019-4

RCLQRT-19V812-8855.PDF 211.143KB

RCLQRT-19V812-8855

Recall Quarterly Report #3, 2020-2

RCLQRT-19V812-0210.PDF 211.324KB

RCLQRT-19V812-0210

Defect Notice 573 Report

RCLRPT-19V812-6902.PDF 213.992KB

RCLRPT-19V812-6902

Recall Acknowledgement

RCAK-19V812-5869.pdf 244.182KB

RCAK-19V812-5869

Manufacturer Notices(to Dealers,etc) – 11/21/2019 New Safety Recall Advanced Communication – VB8

RCMN-19V812-6598.pdf 99.883KB

RCMN-19V812-6598

Manufacturer Notices(to Dealers,etc) – 11/15/2019 New Safety Recall Advanced Communication – VB8

RCMN-19V812-5046.pdf 97.787KB

RCMN-19V812-5046

Remedy Instructions and TSB

RCRIT-19V812-3365.pdf 1392.731KB

RCRIT-19V812-3365

Owner Notification Letter(Part 577)

RCONL-19V812-3251.pdf 515.963KB

RCONL-19V812-3251

Recall Quarterly Report #4, 2020-3

RCLQRT-19V812-0934.PDF 211.431KB

RCLQRT-19V812-0934

ISSUED Renotification Notice

RCRN-19V812-7798.pdf 137.01KB

RCRN-19V812-7798

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V812&docType=RCL

 


 

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  • REAL FIXES: Get unlimited vehicle specific Repair Reports, generated from our database of millions of fixes verified by Professional Automotive Technicians. Save time and money.
  • NO CORDS: All the capabilities of an expensive scan tool (extended vehicle coverage, live data, etc.) combined with the power and convenience of your smartphone or tablet. No cords, no subscriptions, and regular free updates.
  • LIVE DATA: View live data and monitor your vehicle’s health in real time. Configure the data sources, customize your view with various displays and colours, and log and export live data as a file.
  • BlueDriver is proudly American owned and is the OBD2 Diagnostic Scan Tool trusted by professional mechanics and developed and supported by Professional Engineers.
$119.95
Buy on Amazon
SaleBestseller No. 10
OBD2 Scanner, Mucar VO6 OE-Level All Systems Scan Tool with 28 Reset, 2022 Newest Car Diagnostic Scanner for All Cars, Diagnostic Tool with Free Update, IMMO/Oil/EPB/BMS/SAS/DPF/TPMS
OBD2 Scanner, Mucar VO6 OE-Level All Systems Scan Tool with 28 Reset, 2022 Newest Car Diagnostic Scanner for All Cars, Diagnostic Tool with Free Update, IMMO/Oil/EPB/BMS/SAS/DPF/TPMS
  • 🎁【Free OBD2 Scanner】: Just click "Extra Savings" under price and add both to your cart to get a Code Reader. Limited quantity. First come, first served. 🎁【Great Gift Idea】: A top present choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! Get Mucar VO6 obd2 scanner and give your lover a surprise!
  • 【Lifetime Free 28+ Services】Mucar VO6 car scanner diagnostic for all car is one of the most popular OBDII scanner on the market. This OBD2 scanner automotriz has lifetime free & upgraded 28+ resets: Oil Reset, SAS Calibration, Odometer, IMMO Keys (disable lost keys, add new keys), ABS Bleeding, Injector Coding, Battery Registration, etc. ✅ PK other with less than 25 resets, Mucar VO6 owns higher cost performance, an ideal choice for Auto Shop/DIY User/Garage/Mechanic.No nead to pay extra money.
  • 【OE-level All Systems Diagnostic】 Mucar VO6 OBD2 scanner for cars provides OE-level diagnosis. Through the supported protocols, Mucar VO6 auto diagnostic scanner can perform Read/Clear Codes, read live data/freeze frame and so on for all vehicle systems. A complete, clear and accurate report is automatically generated after diagnosis can share/print via WIFI or Bluetooth and provides repair methods to help the vehicle owner make the most cost-effective repair measures.
  • 【10000+ Vehicle Coverage + 14 Languages +Supports Offline Diagnostics + AUTO SCAN】With the built-in Bluetooth 4.0 VCI dongle and Android 10.0 OS and 1.8GHz CPU, experience fast and automatic wireless diagnostics and get rid of diagnostic cable length. Offline diagnosis is supported after the first WIFI download of model files. *NOT ALL CARS' VIN can support auto vin.
  • 【Useful IMMO Reset】OBD2 diagnostic scan tool MUCAR VO6 is most cost-effective with a nice price tag of less than 430, considering the IMMO reset feature that it offers. *ONLY available for Asian vehicles with low-grade anti-theft systems. Check "Compatibility Guide (PDF)" in bellow "Product guides and documents" for Supported cars for 28 maintenance services.
$499.00 −$119.05 $379.95
Buy on Amazon

Last update on 2022-06-23 / Affiliate links / Images from Amazon Product Advertising API

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