November 14, 2019 NHTSA CAMPAIGN NUMBER: 19V812000
Electric Power Steering Gear Can Short Circuit
An intermittent loss of power steering assist may cause an inconsistent steering effort, especially during lower speed maneuvers, increasing the risk of a crash.
NHTSA Campaign Number: 19V812
Manufacturer Chrysler
(FCA US LLC)
Components STEERING
Potential Number of Units Affected 193
Summary
Chrysler (FCA US LLC) is recalling certain 2019 Ram 1500 trucks. These vehicles may have been built with a contaminated electric power steering (EPS) gear that may short circuit, potentially resulting in an intermittent loss of power steering assist.
Remedy
Chrysler will notify owners, and dealers will replace the EPS gear assembly, free of charge. The recall began December 12, 2019. Owners may contact FCA US customer service at 1-800-853-1403. FCA’s number for this recall is VB8.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Revised December 2019
Dealer Service Instructions for:
Safety Recall VB8 / NHTSA 19V-812 Electric Power Steering Gear
NOTE: No core return required for this campaign.
Remedy Available
| 2019 | (DS) | Ram 1500 Pickup |
NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The Electric Power Steering (EPS) gear on about 190 of the above vehicles may have contamination which could cause a short circuit. A short in the control circuit components may result in an intermittent loss of power steering assist which may cause an inconsistent steering effort, especially during lower speed maneuvers. Inconsistent steering effort can cause a vehicle crash without prior warning.
Repair
The EPS gear must be replaced on all involved vehicles.
Alternate Transportation
Dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle if the vehicle must be held overnight.
Parts Information
EPS gear part numbers are specific to the vehicle build plant. Refer to the first digit of the VIN. Order the correct part based on VIN first digit.
| Description | Qty. | Part Number |
| EPS GEAR, Rack and Pinion
(VIN Begins with 1) | 1 | 68419897AB |
| or | ||
| EPS GEAR, Rack and Pinion
(VIN Begins with 3) | 1 | 68419892AB |
| Description | Qty. | Part Number |
| BOLT, Steering Column Intermediate Shaft | 1 | 06508531AA |
| NUT, Outer Tie Rod End | 2 | 06506557AA |
Parts Return
No parts return required for this campaign.
Render the recalled EPS gear unusable and discard.
Special Tools
The following special tools are required to perform this repair:
| ➢ NPN | wiTECH micro pod II |
| ➢ NPN | Laptop Computer |
| ➢ NPN | wiTECH Software |
| ➢ 9360 | Joint Remover |
| ➢ NPN | Steering Wheel Holder |
Service Procedure
EPS Gear Removal
- Position the vehicle on a suitable lift.
- Place the ignition in the OFF position.
- Using a steering wheel holder, lock the steering wheel at the 12 o’clock center position to keep it from rotating. This keeps the clockspring in the proper orientation (Figure 1).
- Open the hood.
- Disconnect the Intelligent Battery Sensor (IBS) wire harness connector (Figure 2).
- Remove the M8 negative battery cable eyelet nut (Figure 2).
- Remove the negative battery cable eyelet and isolate the negative battery cable away from the IBS negative cable terminal (Figure 2).
- Loosen the M6 battery cable clamp with IBS captive nut (Figure 2).
NOTE: Do not remove the M6 captive nut, doing so may cause the M6 stud on the battery cable clamp with IBS to break (Figure 2).
- Partially raise the vehicle on an appropriate hoist.
- For 4×2 vehicles, loosen the left outer tie rod end jam nut (Figure 3).
- Remove and DISCARD the right and left side outer tie rod nuts (Figure 3).
- Using Special Tool 9360 or equivalent, separate both outer tie rod ends from the steering knuckle arms.
- For 4×2 vehicles, remove and discard the left outer tie rod end.
NOTE: Removing the left tie rod end will give clearance required to remove the EPS gear from the vehicle.
- Raise the vehicle completely on the hoist.
- If Equipped, remove the front skid plate.
- Remove and DISCARD the steering column intermediate shaft lower pinch bolt (Figure 4).
- Separate the steering column intermediate shaft from the EPS gear shaft.
- Disconnect the two electrical connectors located at Electric Power Steering (EPS) gear (Figure 5).
- Remove and save the two EPS gear mounting bolts (Figure 6).
- For 4×2 vehicles, turn the EPS gear steering shaft to the full right turn position.
NOTE: Turning the EPS gear to the full right turn position will give clearance required to remove the EPS gear from the vehicle.
- Remove the EPS gear then render it unusable and discard.
NOTE: No other vehicle components need to be removed to gain clearance for EPS gear removal.
EPS Gear Installation
- For 4×2 vehicles, if the tie rod ends are installed on new EPS gear, remove and save the left tie rod end from the new EPS gear.
- For 4×2 vehicles, turn the new EPS gear steering shaft to the full right turn position.
- Position the new EPS gear to the front crossmember.
- Install the two EPS gear mounting bolts and tighten them to 180 N·m + 90° turn (133 ft. lbs. + 90° turn) (Figure 6).
- Connect the two electrical connectors at EPS gear (Figure 5).
- For 4×2 vehicles, center the steering gear by turning the EPS gear steering shaft from lock-to-lock, counting the turns. Then turn the steering shaft half the turns that are required to go lock-to-lock.
- Slide the intermediate shaft onto the EPS gear shaft and install a NEW intermediate shaft pinch bolt. Tighten the pinch bolt to 55 N·m (41 ft. lbs.) (Figure 4).
- Install the new tie rod ends to the new EPS gear if not already installed.
- Clean and dry the tie rod end studs and the tapers in the steering knuckle arms. Then install the tie rod ends into the steering knuckles.
- Install NEW tie rod end to knuckle nuts. Tighten the nuts to 30 N·m + 90° turn (22 ft. lbs. + 90° turn) (Figure 5).
- If Equipped, remove the front skid plate. Tighten the bolts to 18 N·m (13 ft. lbs.).
- Partially lower the vehicle from the hoist.
- Install the front tires and wheels. Tighten the lug nuts to:
- Coned Nut 176 N·m (130 ft. lbs.).
- Flanged Nut 190 N·m (140 ft. lbs.).
- Lower the vehicle from the hoist.
- Loosen the M6 battery cable clamp with IBS captive nut (Figure 2).
NOTE: Do not remove the M6 captive nut, doing so may cause the M6 stud on the battery cable clamp with IBS to break (Figure 2).
- Install the negative battery cable eyelet on the IBS M8 stud (Figure 2).
- Connect the IBS wire harness connector. Make sure there is no stress on the wires (Figure 2).
- Install and tightening the M8 negative battery cable eyelet nut to 16 N·m (12 ft. lbs.) (Figure 2).
NOTE: The M8 negative battery cable eyelet nut has a higher torque than the M6 battery cable clamp with IBS nut and can break the IBS free if the M6 nut is tightened first.
NOTE: Avoid rotating the IBS during tightening of the M8 nut in order to avoid contact between the wire harness connector receptacle and the battery.
- Tighten the M6 battery cable clamp with IBS nut to 6 N·m (53 in. lbs.) (Figure 2).
- Install a battery charger. Verify that the charging rate provides 13.0 to 13.5 volts. Set the battery charger timer (if so equipped) to continuous charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.
- Connect the wiTECH micro pod II to the vehicle data link connector.
- Place the ignition in the “RUN” position.
- Open the wiTECH 2.0 website.
- Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the screen. Click “Accept”.
- From the “Vehicle Selection” screen, select the vehicle to be updated.
- From the “Action Items” screen, select the “Topology” tab.
- From the “Topology” tab, select the “EPS” module icon.
- Select the “ Functions” tab.
- Select “Clear Steering Pull Compensation”.
- Follow the screen prompts to complete the task.
- Click “View DTCs”, select “Clear All DTCs”, click “Continue” and then click “Close”.
- Place the ignition in the “OFF” position and then remove the wiTECH micro pod II device from the vehicle.
- Remove the battery charger from the vehicle and close the hood.
- Place the truck on an alignment rack and set the toe alignment per specifications published in DealerConnect Service Library. Tighten the tie rod end jam nuts to 90 N·m (66 ft. lbs.).
NOTE: Follow the alignment rack manufacturer’s instructions to complete the alignment.
- Road test the vehicle to verify steering wheel is centered.
- Return the vehicle to the customer or vehicle inventory.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| RAM | 1500 | 2019 |
12 Associated Documents
Remedy Instructions and TSB
RCRIT-19V812-7199.pdf 1392.616KB
Recall Quarterly Report #2, 2020-1
RCLQRT-19V812-6581.PDF 211.239KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V812-8855.PDF 211.143KB
Recall Quarterly Report #3, 2020-2
RCLQRT-19V812-0210.PDF 211.324KB
Defect Notice 573 Report
RCLRPT-19V812-6902.PDF 213.992KB
Recall Acknowledgement
RCAK-19V812-5869.pdf 244.182KB
Manufacturer Notices(to Dealers,etc) – 11/21/2019 New Safety Recall Advanced Communication – VB8
Manufacturer Notices(to Dealers,etc) – 11/15/2019 New Safety Recall Advanced Communication – VB8
Remedy Instructions and TSB
RCRIT-19V812-3365.pdf 1392.731KB
Owner Notification Letter(Part 577)
RCONL-19V812-3251.pdf 515.963KB
Recall Quarterly Report #4, 2020-3
RCLQRT-19V812-0934.PDF 211.431KB
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SEOCONTENT-START
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments.
Use the following labor operation numbers and time allowances:
| Labor Operation Number |
Time Allowance |
|
| Replace the ESP gear (4×4) (includes toe set) | 19-VB-81-82 | 1.3 hours |
| Replace the ESP gear (4×2) (includes toe set) | 19-VB-81-83 | 1.4 hours |
| Optional Equipment | ||
| Front Skid Plate | 19-VB-81-60 | 0.1 hours |
| Floor Plan Reimbursement | 95-95-95-97 | Calculate See Below |
Floor Plan Reimbursement represents the vehicle’s average daily allowance (see table below) multiplied by the number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale to the date that the remedy was made available. Note: If the vehicle was received by your dealership (KZX date) AFTER the stop sale date, you will use the KZX date instead of the stop sale date. For this Recall, the stop sale was initiated on 11/21/2019 and the remedy was made available on 12/05/2019, therefore, the number of days cannot exceed 14 days.
| Vehicle | Average Daily Allowance |
| 2019 (DS) Ram 1500 Pickup |
Add the cost of the recall parts package plus applicable dealer allowance to your claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC
This notice applies to your vehicle,
[Model Year and Model] VIN XXXXXXXXXXXXXXXXX VB8/NHTSA 19V-812
LOGO
VEHICLE PICTURE
YOUR SCHEDULING OPTIONS
- Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment
- Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.
QR Code
Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall VB8.
IMPORTANT SAFETY RECALL
Electric Power Steering Gear
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain [2019 Model Year (DS) Ram 1500 Pickup] vehicles.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
The Electric Power Steering (EPS) gear on your vehicle [1] may have contamination which could cause a short circuit. A short in the control circuit components may result in an intermittent loss of power steering assist which may cause an inconsistent steering effort, especially during lower speed maneuvers. Inconsistent steering effort can cause a vehicle crash without prior warning.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will replace the EPS gear assembly. The estimated repair time is 1½ hours. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
11/21/2019
New Safety Recall Advanced Communication – VB8
FCA US LLC (FCA US) has announced a safety recall on certain 2019 Model Year RAM 1500 Pickup vehicles.
VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles.
Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission.
| IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process. |
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have been built with a contaminated Electric Power Steering (EPS) gear that may short circuit. A short in the control circuit components may result in an intermittent loss of power steering assist which may cause an inconsistent steering effort, especially during lower speed maneuvers. Inconsistent steering effort can cause a vehicle crash without prior warning.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to replace the EPS gear assembly. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in the 4th Quarter of 2019.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC
11/15/2019
New Safety Recall Advanced Communication – VB8
FCA US LLC (FCA US) has announced a safety recall on certain 2019 Model Year RAM 1500 Pickup vehicles.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have been built with a contaminated Electric Power Steering (EPS) gear that may short circuit. A short in the control circuit components may result in an intermittent loss of power steering assist which may cause an inconsistent steering effort, especially during lower speed maneuvers. Inconsistent steering effort can cause a vehicle crash without prior warning.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to replace the EPS gear assembly. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in the 4th Quarter of 2019.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC
11/21/2019
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New Safety Recall Advanced Communication – VB8
FCA US LLC (FCA US) has announced a safety recall on certain 2019 Model Year RAM 1500 Pickup vehicles.
VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles.
Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have been built with a contaminated Electric Power Steering (EPS) gear that may short circuit. A short in the control circuit components may result in an intermittent loss of power steering assist which may cause an inconsistent steering effort, especially during lower speed maneuvers. Inconsistent steering effort can cause a vehicle crash without prior warning.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to replace the EPS gear assembly. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in the 4th Quarter of 2019.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process.
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