Safety Recall VE2 – Rear View Camera – 2018-2019 Chrysler Pacifica

December 12, 2019 NHTSA CAMPAIGN NUMBER: 19V886000

Rearview Image Can Remain on Radio Display

The lingering rearview image can distract the driver, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V886

Manufacturer Chrysler (FCA US LLC)

Components EQUIPMENT, BACK OVER PREVENTION

Potential Number of Units Affected 20,441

 

Summary

Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, “Rearview Mirrors.”

 

Remedy

Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is VE2.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


Revised February 2020

Dealer Service Instructions for:

Safety Recall VE2 / NHTSA 19V-886 Rear View Camera

 

NOTE: Revised Step 2 for easier access to dealer mode. Updated Note to clarify USB usage. Revised step 10 and Figure 4 to show new file structure based on updated software. Revised LOP numbers to reflect updated software.

 

Effective immediately all repairs on involved vehicles are to be performed according to this recall.  Service Bulletin 08-116-19 is no longer applicable for vehicles involved in this recall. Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this recall.

 

Remedy Available

2018-2019 (RU) Chrysler Pacifica

 

NOTE:  This recall applies only to the above vehicles equipped with an Uconnect 4C Nav with 8.4” Display Radio (Sales Code UAV), 360 Surround View Camera System (Sales Code XAK) and Seatback Video Screens (Sales Code RHH).

NOTE:  Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.

IMPORTANT:  Some of the involved vehicles may be in dealer new vehicle inventory.  Federal law requires you to complete this recall service on these vehicles before retail delivery.  Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service.  Involved vehicles can be determined by using the VIP inquiry process.

 

Subject

The Rear View Camera image on about 20,400 of the above vehicles may linger until a drive cycle ends. If the rearview image is displayed after the backing event has ended, a driver may be distracted by the image which can cause a vehicle crash without prior warning.

The condition above fails to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 111, “Rear Visibility”.

 

Repair

The radio software requires an update.

 

Alternate Transportation

Dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle if inspection determines that a radio software update is required and the vehicle must be held overnight.

 

Parts Information

No parts are required to perform this service procedure.

 

Special Tools

The following special tool is required to perform this repair:

➢ NPN 16GB USB Flash Drive

 

Service Procedure

 

  1. Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts.  Do not allow the charger to time out during the radio update process. Set the battery charger timer (if so equipped) to continuous charge.

 

NOTE:  Use an accurate stand-alone voltmeter.  The battery charger volt meter may not be sufficiently accurate.  If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.

 

  1. Verify the radio software version. Radio must be in Dealer Mode to verify. To put the radio in Dealer Mode, follow these steps:
    1. Push and hold the Front Defrost, Driver Temperature Up and Temperature Down buttons simultaneously until the Dealer Mode screen appears (approximately seven seconds). Release buttons.
    2. Select System Information, then Radio Part Information. The software level will be listed next to Application Version (Figure 1).
  1. Is the radio software level (Application Version) at or higher than 28.4?
    • If YES, the radio software is already up to date. Return the vehicle to the customer.
    • If NO, proceed with the Repair Procedure.

 

  1. Has a 16GB USB flash drive been created? Ø If YES, proceed to Step 12.
    • If NO, proceed to Step 5.

 

  1. Go to DealerCONNECT, Service, Uconnect Command Center, Uconnect, More Information, Dealer Software Downloads to download the files.

 

  1. If a security message appears “Do you want to view only the web page content that was delivered securely?” (Figure 2), press “No” to continue.

 

NOTE: If the software cannot be downloaded, make sure you have proper security access. If not, have the Service Manager or Shop Foreman download the software update.

 

  1. Use a blank USB flash drive with at least 16GB of space. Follow the on-screen instructions to download the software files.

 

  1. Download the software update file to your local PC’s desktop. Make sure to select the “MAC” radio button for all downloads, regardless of the computer being used (Figure 3).

 

  1. Be sure to download the file to your designated folder before extracting the zip file to the blank USB flash drive.

 

NOTE: A blank USB flash drive will be needed for each radio update version; additional updates cannot be on the same USB flash drive. Once created it is recommended to label the USB flash drive with the recall number and proper radio Sales Codes.

 

  1. Extract the compressed folder to the desktop. Open the folder and drag and drop the VP4R_Update files to the USB flash drive. The flash drive should look like (Figure 4).

 

  1. Once the file is extracted to the USB flash drive, it is recommended to label the USB flash drive with the recall number and proper radio Sales Codes.

 

  1. Start the vehicle and insert the correct USB flash drive with new software into the USB port.

 

CAUTION: Make sure no other device is plugged into any of the USB ports while performing this re-program. If other devices are connected to USB ports during reprogramming, it may cause failure of files to be loaded which may cause the radio to need replacement.

 

  1. If the screen in (Figure 5) is displayed, the USB flash drive was not set up correctly. Use a top name brand USB flash drive like Kingston and create a new flash drive and start the update again.

 

NOTE: This software will update the radio to version 28.4.

 

  1. If the radio software is up to date, the screen in Figure 6 will be displayed. Press “OK” and remove the USB flash drive (Figure 6).

 

NOTE: If the ignition is turned off before the two minute has expired, the software update will be canceled. The ignition does not have to be turned off to perform this updated (Figure 8).

 

  1. Once the system has verified there is an available update, press the “Update Now” button. Make sure the vehicle is in park. Do NOT turn off the ignition at this point (Figure 7).

 

  1. When the radio starts updating, this screen will be displayed (Figure 8).

 

  1. The radio will reboot and the update will begin. The update will take approximately   30 minutes, though the timer on the screen may display the incorrect time remaining.

 

NOTE: The completion indicator may not reach 100%, even though the software update has been completed. Once the software update has finished, the radio and display screen will turn off (Figure 9).

 

NOTE: Some display screens will not be displayed, if the ignition is turned off during the update.

 

  1. After the update has completed, the radio will shut down. With the USB flash drive still inserted in the USB port, turn the ignition back to the run position. If the radio has been updated correctly, the screen in Figure 10 will be displayed. Press “OK” and remove the USB flash drive (Figure 10).

 

  1. Remove the battery charger from the vehicle.

 

  1. Close the hood and return the vehicle to the customer.

 

NOTE: After performing the radio update, the radio display screen may have a ghost image that will not clear, even after turning off the ignition. This ghost image may appear on any radio screens selected. Do not replace the radio for this concern, turn the vehicle off and allow the radio and vehicle to enter a full power down cycle. A full power down cycle may take between 45 to 60 minutes.

 

NOTE: After performing the radio update, the temperature in the radio may display the wrong temperature. To correct this, go into the radio settings and change the temperature value to the other value. If it is Celsius, change it to Fahrenheit or if it Fahrenheit change it to Celsius. Exit the radio setting menu, then go back into settings and set the temperature value back to the original value.

 


2 Affected Products

Vehicle

MAKE MODEL YEAR
CHRYSLER PACIFICA 2018-2019

 


11 Associated Documents

Remedy Instructions and TSB

RCRIT-19V886-7348.pdf 1221.352KB

RCRIT-19V886-7348

 


ISSUED Owner Notification Letter(Part 577)

RCONL-19V886-3221.pdf 516.94KB

RCONL-19V886-3221

 


Recall Quarterly Report #1, 2020-1

RCLQRT-19V886-5435.PDF 211.145KB

RCLQRT-19V886-5435

 


Remedy Instructions and TSB

RCRIT-19V886-5937.pdf 1203.365KB

RCRIT-19V886-5937

 


Recall Quarterly Report #2, 2020-2

RCLQRT-19V886-1594.PDF 211.248KB

RCLQRT-19V886-1594

 


Non-Compliance Notice 573 Report

RCLRPT-19V886-2071.PDF 214.169KB

RCLRPT-19V886-2071

 


Manufacturer Notices(to Dealers,etc) – 12/19/2019 New Safety Recall Advanced Communication – VE2

RCMN-19V886-8204.pdf 203.424KB

RCMN-19V886-8204

 


Manufacturer Notices(to Dealers,etc) – 12/13/2019 New Safety Recall Advanced Communication – VE2

RCMN-19V886-2079.pdf 199.768KB

RCMN-19V886-2079

 


Recall Acknowledgement

RCAK-19V886-5666.pdf 244.151KB

RCAK-19V886-5666

 


Recall Quarterly Report #3, 2020-3

RCLQRT-19V886-7502.PDF 211.347KB

RCLQRT-19V886-7502

 


ISSUED Renotification Notice

RCRN-19V886-6193.pdf 137.002KB

RCRN-19V886-6193

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V886&docType=RCL

 


 

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