December 12, 2019 NHTSA CAMPAIGN NUMBER: 19V886000
The lingering rearview image can distract the driver, increasing the risk of a crash.
NHTSA Campaign Number: 19V886
Manufacturer Chrysler (FCA US LLC)
Components EQUIPMENT, BACK OVER PREVENTION
Potential Number of Units Affected 20,441
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall is expected to begin January 31, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
New Safety Recall Advanced Communication – VE2
FCA US LLC (FCA US) has announced a safety recall on certain 2018 Model Year through 2019 Model Year (RU) Chrysler Pacifica vehicles equipped with (RFL) 8.4” Touchscreen Display, (XAK) 360 Surround View Camera System and (RHH) Seatback Video Screens.
VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles.
Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may, under certain circumstances, continue to display the rearview image until a drive cycle ends. If the rearview image is displayed after the backing event has ended, a driver may be distracted by the image which can cause a vehicle crash without prior warning.
The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 111, Rear Visibility, S6.2.4 Linger time which requires that "The rearview image meeting the requirements of S6.2.1 and S6.2.2 shall not be displayed after the backing event has ended." S4. Definitions, "Backing event" is defined as "an amount of time which starts when the vehicle's direction selector is placed in reverse, and ends [...] when the vehicle forward motion reaches: [...] (c) a continuous duration of 10 seconds." In certain situations, the rearview image in suspect vehicles will linger until a drive cycle ends, which can be longer than 10 seconds.
FCA US will conduct a voluntary safety recall to flash the suspect radios with updated software. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 1st Quarter of 2020. IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC
2 Affected Products
4 Associated Documents
Non-Compliance Notice 573 Report
Manufacturer Notices(to Dealers,etc) - 12/19/2019 New Safety Recall Advanced Communication – VE2
Manufacturer Notices(to Dealers,etc) - 12/13/2019 New Safety Recall Advanced Communication – VE2
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Last update on 2020-01-22 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2020-01-22 / Affiliate links / Images from Amazon Product Advertising API