Safety Recall W44 – Bed Step – 2019-2020 Ram 2500 & Ram 3500 Pick-Up Trucks

April 9, 2020 NHTSA CAMPAIGN NUMBER: 20V207000

Bed Step May Unexpectedly Fail

A bed step that unexpectedly fails while in use increases the risk of injury to the user.

 

NHTSA Campaign Number: 20V207

Manufacturer Chrysler (FCA US LLC)

Components STRUCTURE

Potential Number of Units Affected 37,580

 

Summary

Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 Pick-up trucks equipped with an accessory bed step. In certain side loading conditions, the bed step may unexpectedly fail while in use.

 

Remedy

Chrysler will notify owners, and dealers will replace the bed step support brace, free of charge. The recall is expected to begin August 6, 2020 (RAM 2500) and October 22, 2020 (Ram 3500). Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler’s numbers for this recall are W24 and W44.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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04/10/2020

New Safety Recall Advanced Communication – W44

FCA US LLC (FCA US) has announced a safety recall on certain 2019 and 2020 Model Year (DJ) Ram 2500 Pickup and (D2) Ram 3500 Pickup vehicles equipped with a bed step.

 

REASON FOR THIS SAFETY RECALL

Some of the above vehicles were built with a bed step which may fail in certain angular or side-load loading conditions. If a sufficient side-load is applied to the bed step, its mounting bracket may fracture and cause the bed step to suddenly and unexpectedly fail while in use, which can increase the risk of an injury to the user.

 

SERVICE ACTION

FCA US will conduct a voluntary safety recall to remove the bed step assembly from all unsold vehicles. The remedy for this condition is not currently available.  Dealers will be notified of the launch of this safety recall by way of established communication methods.  This recall is estimated to launch in 2nd Quarter of 2020.

We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.

 

Customer Services Field Operations

FCA US LLC

 

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Revised September 2020

Dealer Service Instructions for:

Safety Recall W44 / NHTSA 20V-207 Bed Step

 

NOTE: The service procedure and labor time has changed. Now replace the bed step brace rather than removing the bed step. Photos and manual claim submissions are no longer required.

 

Remedy Available

2019-2020	(DJ)	Ram 2500 Pickup
2019-2020	(D2)	Ram 3500 Pickup

 

NOTE:  This recall applies only to the above vehicles equipped with a Bed Step.

 

NOTE:  Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.

 

IMPORTANT:  Some of the involved vehicles may be in dealer new vehicle inventory.  Federal law requires you to complete this recall service on these vehicles before retail delivery.  Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service.  Involved vehicles can be determined by using the VIP inquiry process.

 

Subject

The Bed Step on about 9,200 of the above vehicles may fail in certain angular or side-load loading conditions. If a sufficient side-load is applied to the bed step, its mounting bracket may fracture and cause the bed step to suddenly and unexpectedly fail while in use, which can increase the risk of an injury to the user.

 

Repair

Replace the bed step support brace.

 

Parts Information

Description	Part Number
Campaign Kit	CSELW242AB
Each package contains the following components:
Description	Quantity
Brace – Bed Step	1
Bolt – M8	1
Bolt – M16	1

 

Parts Return

No parts return required for this campaign.

Render the recalled bed step brace unusable and discard.

 

Special Tools

No special tools are required to perform this service procedure.

 

Service Procedure

1. Raise and support the vehicle.

 

2. Remove and DISCARD the two bolts securing the bed step brace (Figure 1).

 

3. Remove the recalled bed step brace then render it  

unusable and DISCARD. (Figure 1).

 

4. Loosen but do not remove the two bolts securing the bed step (Figure 2).

 

5. Install the NEW bed step brace (Figure 3).

 

NOTE: Do NOT tighten the bolts.

 

6. Loose install the NEW M8 bolt then the NEW M16 bolt included in the campaign kit (Figure 3).

 

7. Tighten the bolts in the following sequence (Figure 4):

 

NOTE: After tightening the bed step bolts (1) and before tightening the bracket bolts (2, 3) check for clearance between bed step and bumper with bed step in the stowed position. Adjust as necessary to avoid any contact.

 

Ø (1) M10 bed step bolts.

68 N·m (50 ft. lbs.)

 

Ø (2) M8 brace bolt.

22.5 N·m (16.5 ft. lbs.)

 

Ø (3) M16 brace bolt.

190 N·m (140 ft. lbs.)

 

8. Lower the vehicle.

 

9. Check operation of the bed step to ensure it functions properly (Figure 5).

 

10. Return the vehicle to the customer.

 

Completion Reporting and Reimbursement

Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab.   Claims paid will be used by FCA to record recall service completions and provide dealer payments.

 

Use the following labor operation number and time allowance:

	Labor Operation Number	Time Allowance
Replace the Bed Step Brace	23-W4-41-83	0.2 hours

 

NOTE:  See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.

 

Dealer Notification

To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.

 

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

 

GRS provides involved dealers with an updated VIN list of their incomplete vehicles.  The owner’s name, address and phone number are listed if known.  Completed vehicles are removed from GRS within several days of repair claim submission.

 

To use this system, click on the “Service” tab and then click on “Global Recall System.”  Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.

 

Dealers must perform this repair on all unsold vehicles before retail delivery.

 

Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states.  Use of this information is permitted for this recall only and is strictly prohibited from all other use.

 

Additional Information

 

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.

Customer Services / Field Operations

FCA US LLC

 

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NOTICE
DEPLOYABLE BED STEP / BED UTILITY GROUP

 

THIS VEHICLE WAS MANUFACTURED WITH AN OPTIONAL DEPLOYABLE BED STEP, EITHER AS A STAND ALONE OPTION OR AS PART OF THE “BED UTILITY GROUP” PACKAGE.  THE DEPLOYABLE BED STEP HAS BEEN REMOVED FROM YOUR VEHICLE, BECAUSE IT WAS SUBJECT TO A SAFETY RECALL.  THE OTHER FEATURES AND FUNCTIONS OF YOUR VEHICLE ARE NOT AFFECTED BY THE DEPLOYABLE BED STEP SAFETY RECALL.

 

YOU WILL SOON RECEIVE NOTICE FROM FCA US LLC FOR THE INSTALLATION OF A NEW DEPLOYABLE BED STEP ON YOUR VEHICLE, AT NO COST TO YOU.  THE NOTICE WILL TELL YOU WHEN THE NEW STEP IS AVAILABLE, AND INSTRUCT YOU

TO MAKE A SERVICE APPOINTMENT WITH AN AUTHORIZED DEALER FOR INSTALLATION.  THE ESTIMATED INSTALLATION TIME IS LESS THAN ONE HOUR. IN

ADDITION, YOUR DEALER WILL REQUIRE YOUR VEHICLE FOR PROPER CHECK-IN, PREPARATION, AND CHECK-OUT DURING YOUR VISIT, WHICH MAY REQUIRE MORE TIME.  THE NEW DEPLOYABLE BED STEP ASSEMBLY WILL NOT BE THE SAME AS THE STEP TAKEN OFF YOUR VEHICLE, AND IS NOT SUBJECT TO SAFETY RECALL.  ALL PARTS AND LABOR TO INSTALL THE NEW DEPLOYABLE BED STEP WILL BE FREE TO YOU.

 

BEFORE YOU RECEIVE NOTICE OF THE AVAILABILITY OF THE NEW STEP, YOU CAN CHECK ON THE STATUS OF RECEIVING YOUR FREE REPLACEMENT DEPLOYABLE BED STEP BY GOING TO WWW.MOPAR.COM.  CLICK THE LINK “CHECK FOR RECALLS” AND THEN INPUT THE VEHICLE IDENTIFICATION NUMBER (VIN).  THE PART AVAILABILITY STATUS WILL BE DISPLAYED IN THE “CAMPAIGN STATUS” SECTION FOR THIS CUSTOMER SATISFACTION NOTIFICATION CAMPAIGN.

 

IF YOU HAVE ANY QUESTIONS ABOUT THIS NOTICE, PLEASE CALL FCA RECALL ASSISTANCE CENTER AT 1-800-853-1403

 

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4 Affected Products

Vehicles

MAKE	MODEL	YEAR
RAM	2500	2019-2020
RAM	3500	2019-2020

 

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30 Associated Documents

Manufacturer Notices(to Dealers,etc) – New Safety Recall Announcement

RCMN-20V207-8521.pdf 96.048KB

 

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Manufacturer Notices(to Dealers,etc) – Safety Recall Announcement re safety recall on certain 2019 and 2020 Model Year (DJ) Ram 2500 Pickup and (D2) Ram 3500 Pickup vehicles equipped with a bed step. REASON

RCMN-20V207-0149.pdf 96.051KB

 

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Defect Notice 573 Report

RCLRPT-20V207-3972.PDF 215.651KB

 

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Recall Acknowledgement

RCAK-20V207-2791.pdf 244.124KB

 

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Manufacturer Notices(to Dealers,etc) – New Safety Recall Advanced Communication – W24 re Bed Step

RCMN-20V207-9806.pdf 154.304KB

 

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Remedy Instructions and TSB – Bed Step

RCRIT-20V207-4618.pdf 1003.453KB

 

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Remedy Instructions and TSB

RCRIT-20V207-7657.pdf 1341.821KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V207-8233.pdf 517.146KB

 

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Remedy Instructions and TSB – Bed Step Brace

RCRIT-20V207-9269.pdf 1002.469KB

 

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Manufacturer Notices(to Dealers,etc) – NASRAC (W24)

RCMN-20V207-4233.pdf 100.104KB

 

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Recall 573 Report

RCLRPT-20V207-8910.PDF 215.75KB

 

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Recall 573 Report

RCLRPT-20V207-4751.PDF 215.75KB

 

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Recall 573 Report

RCLRPT-20V207-9969.PDF 215.638KB

 

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Recall 573 Report

RCLRPT-20V207-4929.PDF 215.638KB

 

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-20V207-3837.pdf 55.707KB

 

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Recall 573 Report (Amendment 1)

RCLRPT-20V207-2277.PDF 215.638KB

 

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Recall 573 Report (Amendment 1)

RCLRPT-20V207-8496.PDF 215.638KB

 

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V207-2294.PDF 211.139KB

 

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Manufacturer Notices(to Dealers,etc) – New Safety Recall Advanced Communication – W54 re Bedstep

RCMN-20V207-0951.pdf 395.524KB

 

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V207-6421.PDF 211.252KB

 

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Miscellaneous Document – Email Notification re Urgent Safety Notification on your 2019 DODGE RAM 3500 TRADESMAN CREW CAB 4X4

RMISC-20V207-5636.pdf 265.323KB

 

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ISSUED Renotification Notice

RCRN-20V207-4993.pdf 138.753KB

 

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Remedy Instructions and TSB

RCRIT-20V207-6937.pdf 850.3KB

 

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Remedy Instructions and TSB

RCRIT-20V207-4677.pdf 1347.241KB

 

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W24 Email Blast 10-19-20_Redacted

RMISC-20V207-8718.pdf 256.769KB

 

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V207-2040.PDF 211.149KB

 

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Owner Notification Letter(Part 577)

RCONL-20V207-3745.pdf 517.154KB

 

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Recall 573 Report

RCLRPT-20V207-7868.PDF 215.725KB

 

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Recall 573 Report

RCLRPT-20V207-2930.PDF 215.75KB

 

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ISSUED Renotification Noticen – Bed Step — W54/NHTSA 20V-207

RCRN-20V207-4671.pdf 137.555KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V207&docType=RCL

 

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