Safety Recall W26 – Bed Step – 2019-2020 Ram 2500/3500

April 9, 2020 NHTSA CAMPAIGN NUMBER: 20E020000

Bed Step May Unexpectedly Fail

A bed step that unexpectedly fails while in use increases the risk of injury.

 

NHTSA Campaign Number: 20E020

Manufacturer Chrysler (FCA US LLC)

Components STRUCTURE

Potential Number of Units Affected 1,252

 

Summary

Chrysler (FCA US LLC) is recalling certain Mopar Rear Bed Step Kits, part numbers 82215842AD and 82215842AC, sold as accessory equipment for Ram heavy duty trucks. In certain side loading conditions, the bed step may unexpectedly fail while in use.

 

Remedy

Chrysler will notify owners, and dealers will replace the bed step support brace, free of charge. The recall began October 1, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is W26.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


September 2020

Dealer Service Instructions for:

Equipment Safety Recall W26
NHTSA 20E-020
Bed Step

 

 

Subject

FCA US has decided that a defect, which relates to motor vehicle safety, exists in some Mopar bed step kits (part number 82215842AC / 82215842AD) sold in calendar years 2019 and 2020 may fail in certain angular or side-load loading conditions. If a sufficient side-load is applied to the bed step, its mounting bracket may fracture and cause the bed step to suddenly and unexpectedly fail while in use, which can increase the risk of an injury to the user.

 

Repair

  • For an uninstalled bed step kit, exchange the existing support brace and bolt for the Campaign Kit which includes a new brace and bolt.
  • For an installed bed step kit, replace the existing support brace and bolt using the Campaign Kit which includes a new brace and bolt.

 

Parts Information

Description Part Number
Campaign Kit CSELW242AB
Each package contains the following components:
Description Quantity
Brace – Bed Step 1
Bolt – M8 1
Bolt – M16 1

 

Campaign Kit Components

 

Parts Return

No parts return required for this campaign.

 

Render the recalled bed step brace unusable and discard.

 

Special Tools

No special tools are required to perform this service procedure.

 

Service Procedure

NOTE: 

 

  • If the customer’s Mopar bed step kit has NOT been installed on a vehicle, exchange the recalled brace and bolt for the Campaign Kit containing a NEW brace and bolt. Then render the recalled brace unusable and claim the repair LOP to close this campaign.

 

  • If customer’s Mopar bed step kit has been installed on a vehicle, proceed with the following Service Procedure.

 

  1. Raise and support the vehicle.

 

  1. Remove and DISCARD the two bolts securing the bed step brace (Figure 1).

 

  1. Remove the recalled bed step brace then render it unusable and DISCARD. (Figure 1)

 

  1. Loosen but do not remove the two M10 bolts securing the bed step (Figure 2).

 

  1. Install the NEW bed step brace (Figure 3).

 

 NOTE: Do NOT tighten the bolts.

 

  1. Loose install the NEW M8 bolt then the NEW M16 bolt included in the campaign kit (Figure 3).

 

  1. Tighten the bolts in the following sequence (Figure 4):

 

NOTE: After tightening the bed step bolts (1) and before tightening the bracket bolts (2, 3) check for clearance between bed step and bumper with bed step in the stowed position. Adjust as necessary to avoid any contact.

 

  • (1) M10 bed step bolts. 68 N·m (50 ft. lbs.)

 

  • (2) M8 brace bolt. 22.5 N·m (16.5 ft. lbs.)

 

  • (3) M16 brace bolt. 190 N·m (140 ft. lbs.)

 

  1. Lower the vehicle.

 

  1. Check operation of the bed step to ensure it functions properly (Figure 5).

 

  1. Return the vehicle to the customer.

 


1 Affected Product

Equipment

BRAND PART NO. PRODUCTION DATES
MOPAR REAR STEP KITS

 


9 Associated Documents

Recall Acknowledgement

RCAK-20E020-1008.pdf 244.135KB

RCAK-20E020-1008

 


Defect Notice 573 Report

RCLRPT-20E020-5846.PDF 215.406KB

RCLRPT-20E020-5846

 


Manufacturer Notices(to Dealers,etc) – Media Release re Mopar bed step kits (part number 82215842AC / 82215842AD)

RCMN-20E020-3457.pdf 248.882KB

RCMN-20E020-3457

 


Manufacturer Notices(to Dealers,etc) – Safety Recall Announcement re safety recall on some Mopar bed step kits (part number 82215842AC / 82215842AD).

RCMN-20E020-4287.pdf 96.846KB

RCMN-20E020-4287

 


Recall 573 Report

RCLRPT-20E020-1052.PDF 215.468KB

RCLRPT-20E020-1052

 


ISSUED Interim Owner Notification Letter(Part 577)

RIONL-20E020-7263.pdf 157.816KB

RIONL-20E020-7263

 


Remedy Instructions and TSB

RCRIT-20E020-3336.pdf 1203.829KB

RCRIT-20E020-3336

 


Owner Notification Letter(Part 577)

RCONL-20E020-7552.pdf 371.388KB

RCONL-20E020-7552

 


Recall Quarterly Report #1, 2020-4

RCLQRT-20E020-6801.PDF 211.128KB

RCLQRT-20E020-6801

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20E020&docType=RCL

 


 

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