June 25, 2020Â NHTSA CAMPAIGN NUMBER: 20E043000
A drag link separation can cause a loss of steering control, increasing the risk of crash.
NHTSA Campaign Number:Â 20E043
Manufacturer Chrysler (FCA US LLC)
Components STEERING
Potential Number of Units Affected 32,972
Summary
Chrysler (FCA US LLC) is recalling certain MOPAR steering 4×4 drag link assemblies (part number 68369907AA), and the associated components, jam nuts (part numbers 06510749AA and 06510750AA), drag link inner (part number 68111304AA), drag link outer (68111301AA), and drag link adjuster (part number 68111302AA) sold for replacement use on Heavy Duty Ram 2500 and 3500 trucks. The outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate. The drag link assemblies may have been installed as part of a vehicle repair; the drag link assemblies installed during vehicle manufacturing were subject to NHTSA Safety Recall 19V-021.
Remedy
FCA will notify owners, and dealers will check the steering linkage jam nut tightness, replacing the drag link assembly or welding the nut to the adjuster sleeve, free of charge. If an owner bought any of these components at the counter of a dealer and it was not installed, the dealer will reimburse the owner. If the part has been installed, dealers will inspect the jam nut tightness, free of charge. The recall is expected to begin August 14, 2020. Owners may contact FCA customer service at 1-800-853-1403. FCA’s number for this recall is W49
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
New Safety Recall Advanced Communication – W49
FCA US LLC (FCA US) has announced an equipment safety recall on certain Mopar 4×4 style steering system parts intended for Heavy Duty Ram trucks. Drag Link Assembly (Part # 68369907AA), Jam Nut (Part # 06510749AA and Part # 06510750AA), Drag Link Outer (Part # 68111301AA), Drag Link Adjuster (Part #68111302AA), Drag Link Inner (Part # 68111304AA). Â
REASON FOR THIS SAFETY RECALL
Customers may have purchased some 4×4 style steering system drag link assembly component parts intended for Heavy Duty Ram trucks. If not welded, per Dealer Service Instructions for safety recall V06, the outboard steering linkage jam nut could loosen allowing one end of the drag link to separate from the adjuster sleeve. A drag link separation can result in a loss of directional steering control, which can cause a vehicle crash without prior warning.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to inspect the drag link assembly on any vehicles affected by this equipment recall. If the drag link is not welded and torque values meet requirement, the nuts will be welded to the adjuster sleeve. If the torque values do not meet requirement, the drag link assembly will be assessed for replacement. If a component or assembly is returned, FCA US will reimburse the customer. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 3rd Quarter of 2020.
July 2020
Dealer Service Instructions for:
Equipment Safety Recall W49Â NHTSA 20E-043 Drag Link
Subject
Customers may have purchased some 4×4 style steering system drag link assembly component parts intended for Heavy Duty Ram trucks. If not welded, per Dealer Service Instructions for safety recall V06, the outboard steering linkage jam nut could loosen allowing one end of the drag link to separate from the adjuster sleeve. A drag link separation can result in a loss of directional steering control, which can cause a vehicle crash without prior warning.
Repair
If draglink assembly or components were already installed on the vehicle, raise the vehicle on a hoist and inspect the drag link assembly. Reference Safety Recall V06. If the drag link is not welded and torque values meet requirement, the nuts will be welded to the adjuster sleeve. If the torque values do not meet requirement, the drag link assembly will be assessed for replacement. Contact the Star Center for drag link assembly replacement approval.
If draglink assembly or components were not installed on the vehicle, customer can return the components or assembly to the dealer and FCA US will reimburse the customer. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, will request that customers present the original receipt and/or other adequate proof of payment to the dealer for the drag link assembly/components. If no proof of payment is available dealers can use the published retail cost of these components for reimbursement.
Parts Information
Must be approved by the Star Center
Parts Return
No parts return required for this campaign.
Special Tools
No special tools are required to perform this service procedure.
Service Procedure
Reference Safety Recall V06 for drag link inspect or repair procedure. If V06 was already completed on the vehicle and customer claims the purchased components were installed on their vehicle, then follow V06 repair procedure. Use W49 LOPs when complete.
If customer did not have components/assembly installed and have them in hand to return then reimburse the customer for the components/assembly, destroy them, and claim W49 Process Part Return For Customer LOP and Parts Reimbursement LOP.
1 Affected Product
Equipment
BRAND | PART NO. | PRODUCTION DATES |
MOPAR | DRAG LINK ASSEMBLY |
11 Associated Documents
Remedy Instructions and TSB
RCRIT-20E043-1216.pdf 607.956KB
Recall Acknowledgement
Manufacturer Notices(to Dealers,etc) – Media Release re 4×4 style steering system drag link assembly component parts intended for Heavy Duty Ram trucks
RCMN-20E043-4222.pdf 99.023KB
Defect Notice 573 Report
RCLRPT-20E043-4543.PDFÂ 218.949KB
Recall Quarterly Report #2, 2020-4
RCLQRT-20E043-3707.PDFÂ 211.229KB
Recall Quarterly Report #1, 2020-3
RCLQRT-20E043-8309.PDFÂ 211.131KB
Recall Quarterly Report #3, 2021-1
RCLQRT-20E043-7706.PDFÂ 211.307KB
Recall Quarterly Report #4, 2021-2
RCLQRT-20E043-1334.PDFÂ 211.416KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20E043-4029.pdf 369.421KB
Recall Quarterly Report #5, 2021-3
RCLQRT-20E043-5130.PDFÂ 211.526KB
Recall Quarterly Report #6, 2021-4
RCLQRT-20E043-4592.PDFÂ 211.615KB
Latest Recalls Documents
www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20E043&docType=RCL
- Product Type :Auto Part
- Package Quantity :1
- Country Of Origin :United States
- Package Weight :1.0Lbs
- Genuine OEM product
- Package Dimensions: 32.638 inches L x 3.343 inches H x 6.938 inches W (inches)
- Package Weight : 8.597 pounds
- Country of Origin : China
- Dutra, Doug (Author)
- English (Publication Language)
- 144 Pages - 02/11/2019 (Publication Date) - CarTech (Publisher)
- Also may need steering damper Part number 5154661AC
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- PRE-ASSEMBLED AND READY TO GO -- Includes all necessary MOOG tie rod ends for a time-saving solution that eliminates the need to identify, source and assemble all the individual parts
- RESTORES LIKE-NEW STEERING -- Patented pressed-in cover plate and Belleville washer ensures proper preload and consistent socket torque for the life of the part
- PROBLEM SOLVER GUSHER BEARING -- Metal-to-metal design provides strength and allows grease to flow through bearing surface for reduced friction and long life
- EASY TO INSTALL -- Precision tolerances for easy installation and steering alignment giving you a perfect fit right out of the box
- PREMIUM MATERIALS -- Made from premium materials for long-lasting dependability
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