June 25, 2020 NHTSA CAMPAIGN NUMBER: 20E043000
A drag link separation can cause a loss of steering control, increasing the risk of crash.
NHTSA Campaign Number: 20E043
Manufacturer Chrysler (FCA US LLC)
Components STEERING
Potential Number of Units Affected 32,972
Summary
Chrysler (FCA US LLC) is recalling certain MOPAR steering 4×4 drag link assemblies (part number 68369907AA), and the associated components, jam nuts (part numbers 06510749AA and 06510750AA), drag link inner (part number 68111304AA), drag link outer (68111301AA), and drag link adjuster (part number 68111302AA) sold for replacement use on Heavy Duty Ram 2500 and 3500 trucks. The outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate. The drag link assemblies may have been installed as part of a vehicle repair; the drag link assemblies installed during vehicle manufacturing were subject to NHTSA Safety Recall 19V-021.
Remedy
FCA will notify owners, and dealers will check the steering linkage jam nut tightness, replacing the drag link assembly or welding the nut to the adjuster sleeve, free of charge. If an owner bought any of these components at the counter of a dealer and it was not installed, the dealer will reimburse the owner. If the part has been installed, dealers will inspect the jam nut tightness, free of charge. The recall is expected to begin August 14, 2020. Owners may contact FCA customer service at 1-800-853-1403. FCA’s number for this recall is W49
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
New Safety Recall Advanced Communication – W49
FCA US LLC (FCA US) has announced an equipment safety recall on certain Mopar 4×4 style steering system parts intended for Heavy Duty Ram trucks. Drag Link Assembly (Part # 68369907AA), Jam Nut (Part # 06510749AA and Part # 06510750AA), Drag Link Outer (Part # 68111301AA), Drag Link Adjuster (Part #68111302AA), Drag Link Inner (Part # 68111304AA).
REASON FOR THIS SAFETY RECALL
Customers may have purchased some 4×4 style steering system drag link assembly component parts intended for Heavy Duty Ram trucks. If not welded, per Dealer Service Instructions for safety recall V06, the outboard steering linkage jam nut could loosen allowing one end of the drag link to separate from the adjuster sleeve. A drag link separation can result in a loss of directional steering control, which can cause a vehicle crash without prior warning.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to inspect the drag link assembly on any vehicles affected by this equipment recall. If the drag link is not welded and torque values meet requirement, the nuts will be welded to the adjuster sleeve. If the torque values do not meet requirement, the drag link assembly will be assessed for replacement. If a component or assembly is returned, FCA US will reimburse the customer. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 3rd Quarter of 2020.
July 2020
Dealer Service Instructions for:
Equipment Safety Recall W49 NHTSA 20E-043 Drag Link
Subject
Customers may have purchased some 4×4 style steering system drag link assembly component parts intended for Heavy Duty Ram trucks. If not welded, per Dealer Service Instructions for safety recall V06, the outboard steering linkage jam nut could loosen allowing one end of the drag link to separate from the adjuster sleeve. A drag link separation can result in a loss of directional steering control, which can cause a vehicle crash without prior warning.
Repair
If draglink assembly or components were already installed on the vehicle, raise the vehicle on a hoist and inspect the drag link assembly. Reference Safety Recall V06. If the drag link is not welded and torque values meet requirement, the nuts will be welded to the adjuster sleeve. If the torque values do not meet requirement, the drag link assembly will be assessed for replacement. Contact the Star Center for drag link assembly replacement approval.
If draglink assembly or components were not installed on the vehicle, customer can return the components or assembly to the dealer and FCA US will reimburse the customer. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, will request that customers present the original receipt and/or other adequate proof of payment to the dealer for the drag link assembly/components. If no proof of payment is available dealers can use the published retail cost of these components for reimbursement.
Parts Information
Must be approved by the Star Center
Parts Return
No parts return required for this campaign.
Special Tools
No special tools are required to perform this service procedure.
Service Procedure
Reference Safety Recall V06 for drag link inspect or repair procedure. If V06 was already completed on the vehicle and customer claims the purchased components were installed on their vehicle, then follow V06 repair procedure. Use W49 LOPs when complete.
If customer did not have components/assembly installed and have them in hand to return then reimburse the customer for the components/assembly, destroy them, and claim W49 Process Part Return For Customer LOP and Parts Reimbursement LOP.
1 Affected Product
Equipment
BRAND | PART NO. | PRODUCTION DATES |
MOPAR | DRAG LINK ASSEMBLY |
11 Associated Documents
Remedy Instructions and TSB
RCRIT-20E043-1216.pdf 607.956KB
Recall Acknowledgement
RCAK-20E043-7811
Manufacturer Notices(to Dealers,etc) – Media Release re 4×4 style steering system drag link assembly component parts intended for Heavy Duty Ram trucks
RCMN-20E043-4222
Defect Notice 573 Report
RCLRPT-20E043-4543.PDF 218.949KB
RCLRPT-20E043-4543
Recall Quarterly Report #2, 2020-4
RCLQRT-20E043-3707.PDF 211.229KB
RCLQRT-20E043-3707
Recall Quarterly Report #1, 2020-3
RCLQRT-20E043-8309.PDF 211.131KB
RCLQRT-20E043-8309
Recall Quarterly Report #3, 2021-1
RCLQRT-20E043-7706.PDF 211.307KB
RCLQRT-20E043-7706
Recall Quarterly Report #4, 2021-2
RCLQRT-20E043-1334.PDF 211.416KB
RCLQRT-20E043-1334
ISSUED Owner Notification Letter(Part 577)
RCONL-20E043-4029.pdf 369.421KB
RCONL-20E043-4029
Recall Quarterly Report #5, 2021-3
RCLQRT-20E043-5130.PDF 211.526KB
RCLQRT-20E043-5130
Recall Quarterly Report #6, 2021-4
RCLQRT-20E043-4592.PDF 211.615KB
Latest Recalls Documents
www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20E043&docType=RCL
- Product Type :Auto Part
- Package Quantity :1
- Country Of Origin :United States
- Package Weight :1.0Lbs
- Genuine OEM product
- Package Dimensions: 32.638 inches L x 3.343 inches H x 6.938 inches W (inches)
- Package Weight : 8.597 pounds
- Country of Origin : China
- HP Books How to Build a Winning Drag Race Chassis and Suspension P/N HP1462
- Scraba, Wayne (Author)
- English (Publication Language)
- 160 Pages - 03/06/2007 (Publication Date) - HP Books (Publisher)
- RESTORES LIKE-NEW STEERING -- Patented pressed-in cover plate seals out debris and minimizes looseness, reducing bearing wear and promoting longer life
- GREASEABLE SOCKET -- Reduces corrosion and wear by allowing new lubricant to flush contaminants
- ABSORBS IMPACT -- Belleville preload washer helps keep the bearing package tight as bearings wear
- PROBLEM SOLVER GUSHER BEARING -- Metal-to-metal design provides strength and allows grease to flow through bearing surface for reduced friction and long life
- STRONG AND DURABLE -- Ball studs are heat treated to match or exceed OE requirements to inhibit premature failure and improve fatigue strength
- RESTORES LIKE-NEW STEERING -- Patented pressed-in cover plate seals out debris and minimizes looseness, reducing bearing wear and promoting longer life
- GREASEABLE SOCKET -- Reduces corrosion and wear by allowing new lubricant to flush contaminants
- ABSORBS IMPACT -- Belleville preload washer helps keep the bearing package tight as bearings wear
- PROBLEM SOLVER GUSHER BEARING -- Metal-to-metal design provides strength and allows grease to flow through bearing surface for reduced friction and long life
- STRONG AND DURABLE -- Ball studs are heat treated to match or exceed OE requirements to inhibit premature failure and improve fatigue strength
- Fits 2006-2008 Dodge Ram 1500 Fits 2003-2010 Dodge Ram 2500 Fits 2003-2010 Dodge Ram 3500 Fits 2011-2013 Ram 2500 Fits 2011-2013 Ram 3500
- Manufacturer Part Number:52122362AE, 52122362AF, 52122362AG, 52122362AH 52122362AI, 52122362AJ, 52122362AK, 52122362AL DS800981A
- 2006 2007 2008 2009 2010 2011 2012 2013 2500 For Truck 3500 Truck Ram 2500 Truck, Ram 3500 Truck Dodge Ram, Tie Rod and Drag Link Assembly Front
- Support Lifetime warranty. All of our products undergo rigorous testing to assure they meet or often exceed OEM quality
Last update on 2023-01-26 / Affiliate links / Images from Amazon Product Advertising API
This product was presentation was made with AAWP plugin.