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March 9, 2021 NHTSA CAMPAIGN NUMBER: 21V147000
The loss of braking performance or autonomous braking functions can increase the risk of a vehicle crash without prior warning.
NHTSA Campaign Number: 21V147
Manufacturer Chrysler (FCA US, LLC)
Components SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
Potential Number of Units Affected 4
Summary
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.
Remedy
FCA US, LLC will notify owners, and dealers will replace the ABS module, free of charge. The recall began on March 30, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
New Safety Recall Advanced Communication – Y11
FCA US LLC (FCA US) has announced a safety recall on certain 2020 and 2021 Model Year (VM) Ram ProMaster City vehicles.
VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles.
Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have a damaged damper membrane within the Antilock Brake System (ABS) module. This may result in the loss of autonomous braking functionalities and a reduction in the braking performance which can cause a vehicle crash without prior warning.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to replace the ABS module. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 1st Quarter of 2021.
March 2021
Dealer Service Instructions for:
Safety Recall Y11 / NHTSA 21V-147 Antilock Brake System Module
Remedy Available
| 2020-2021 | (VM) | Ram ProMaster City |
NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The Antilock Brake System (ABS) module on about 4 of the above vehicles may have a damaged damper membrane within the ABS module. This may result in the loss of autonomous braking functionalities and a reduction in the braking performance which can cause a vehicle crash without prior warning.
Repair
Replace the ABS module.
Alternate Transportation
Dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle if the vehicle must be held overnight.
Parts Information
NOTE: The ABS Module and brake fluid can only be ordered through campaignteam@fcagroup.com. Please provide the VIN and Dealer Code. The Supply Chain team will place the order.
Parts Return
No parts return required for this campaign.
Render the recalled ABS module unusable and discard.
Special Tools
The following special tools are required to perform this repair:
|
wiTECH MicroPod II |
|
Laptop Computer |
|
wiTECH Software |
|
Plug Reservoir Cap |
|
Brake Bleeding Equipment |
Service Procedure
A. ABS Module Removal
- Position the vehicle on an appropriate lift.
- Open the hood.
- Disconnect and isolate the remote terminal connection from the negative post. Press the release tab and lift the connector (1) off of the post (Figure 1).
- Loosen the nut (1a) and remove the Intelligent Battery Sensor (IBS) (1b) from the battery (Figure 2).
NOTE: After removing and refitting the battery monitoring sensor it is necessary to check that the battery charge is not less than 80%. Otherwise, recharge the battery so that it is more than 80% charged. If the battery is being replaced, check that the replacement part is a Heavy Duty version approved for Start&Stop.
- Remove the positive battery terminal cover, releasing the retainers (Figure 3).
- Loosen the nut (1a) and disconnect the battery positive terminal (1b) (Figure 3).
- Remove the nut (1a) then move the bracket and battery retaining belt (1b) (Figure 4).
- Remove the battery complete with protection.
- Remove the screws (2a) then remove the battery tray (2b) (Figure 6).
- Remove the screws and nuts (1) then remove the wheelhouse liner (Figure 7).
- Remove the brake-clutch fluid tank cap and install the special tool 2000001400 Plug Reservoir Cap (1) (Figure 8).
NOTE: To prevent impurities from entering the brake-clutch fluid reservoir, before undoing the cap clean it and the entire upper surface of the reservoir next to the filler thoroughly.
- Release the wiring (1) of the fuse box from the windscreen washer liquid filler pipe retainer (Figure 9).
- Extract and remove the windscreen washer fluid filler pipe from its housing on the tank.
- Remove the protection cover (1) for the electrical connection of the control unit (Figure 10).
- Disconnect the electrical connection (2) from the ABS control unit (Figure 10).
- Remove the brake fluid pipe connectors (3) from the ABS control unit (Figure 10).
- Remove the nut (1a) and the screws (1b) then remove the complete ABS control unit support bracket (Figure 11).
- Disconnect the windscreen washer pipe (1a) and free it from the retaining clips (1b) (Figure 12).
- Open the retaining bands (1a) and release the front windscreen washer pipe (1b) (Figure 13).
- Off-vehicle, remove the screws (1a) then separate the control unit (1c) from the bracket (1b) (Figure 14).
B. ABS Module Installation
- Off-vehicle, fit the support bracket (1b) on the ABS control unit (1c) and tighten the screws (1a) (Figure 14).
- Place the complete ABS control unit support in position and tighten the nut (1a) and screws (1b) to 27 N·m (20 ft. lbs.) (Figure 15).
- Install the brake fluid pipe connectors (3) to the ABS control unit then tighten to 18 N·m (13 ft. lbs.) (Figure 10).
- Connect the electrical connection (2) to the ABS control unit (Figure 10).
- Position the front windscreen washer pipe and close the retaining clips (Figures 12 and 13).
- Connect the windscreen washer pipe to the connector at the ends of the screen washer jet pipes.
- Place the windscreen washer filler pipe in position and fix it to the tank.
- Attach the fuse box wiring (1) to the windscreen washer liquid filler pipe retainer (Figure 9).
- Fit the supplementary wheel arch in its housing and tighten the fixing screws and nuts (1) (Figure 7).
- Put the left front wheel in position and install the wheel studs. Tighten the wheel studs to the prescribed torque:
- Position the battery tray (2b) and install the screws (2a) then tighten the screws to 15.5 N·m (11.5 ft. lbs.) (Figure 6).
- Secure the battery electrical wiring (1) and close the retaining bands (Figure 6).
- Position the bracket with retaining belt (1b) on the battery and tighten the nut (1a) to 14 N·m (10 ft. lbs.) (Figure 4).
- Connect the positive battery terminal and tighten the nut (1a) to 16.5 N·m (12 ft. lbs.) (Figure 3).
- Install the Intelligent Battery Sensor (IBS) to the battery and tighten the fixing nut to 16.5 N·m (12 ft. lbs.) (Figure 2).
- Connect the remote terminal connection to the negative post (Figure 1).
- Position the protection for the positive battery terminal and engage the retainers.
- Remove special tool 2000001400 Plug Reservoir Cap (1) from the brake/clutch fluid reservoir and bleed the brake system (Figure 8).
WARNING: Air in the hydraulic circuit acts as a pad, absorbing a large amount of the pressure applied by the master cylinder and reducing the efficiency of the braking.
- Inspect and fill if necessary the brake-clutch fluid reservoir with DOT 4 brake & clutch fluid so that the level is between the MIN and MAX marks.
NOTE: Use MOPAR Brake & Clutch Fluid DOT 4.
NOTE: To ensure that the braking system is bled fully, the service overpressure of the equipment must be adjusted to 1.0 bar.
- Remove the protection cap (1), connect the recovery device and open the bleed valve on the brake calipers.
- Open the tap on the bleed device slowly and wait until the air has completely come out of the hydraulic system.
- Close the bleed valve on the brake caliper and tighten to 10 N·m (89 in. lbs.) (Figure 17).
- Repeat the operations described above for the remaining brake calipers.
NOTE: The brake fluid collected must not be reused.
NOTE: If the system is not fully operational after having carried out the bleeding operation, repeat the entire procedure after waiting a few hours for the brake fluid to settle down in the system.
- Remove the vehicle from the lift.
- Perform some braking tests to confirm a firm brake pedal.
- Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Set the battery charger timer (if so equipped) to continuous charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.
- Connect the wiTECH micro pod II to the vehicle data link connector.
- Place the ignition in the “RUN” position.
- Open the wiTECH 2.0 website.
- Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the screen. Click “Accept”.
- From the “Vehicle Selection” screen, select the appropriate vehicle.
- From the “Action Items” screen, select the “Topology” tab.
- From the “Topology” tab, select the “ABS” module icon.
- “Miscellaneous Functions“. Carefully read and follow all the instructions and warning messages displayed during the routines, do not continue with the subsequent steps without performing all that is required at each step.
- Click “View DTCs”, select “Clear All DTCs”, click “Continue” and then click “Close”.
- Place the ignition in the “OFF” position and then remove the wiTECH micro pod II device from the vehicle.
- Remove the battery charger from the vehicle.
SEOCONTENT-START
Safety Recall Y11 — Antilock Brake System Module Page 14
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record recall service completions and provide dealer
payments.
Use the following labor operation numbers and time allowance:
Labor Operation Time
Number Allowance
Replace ABS Module 05-Y1-11-82 2.3 hours
Floor Plan Reimbursement 95-95-95-97 Calculate
See Below
Floor Plan Reimbursement represents the vehicle’s average daily allowance (see
table below) multiplied by the number of days the vehicle was in dealer inventory
and not available for sale. This reimbursement is limited to the number of days
from the date of the stop sale to the date that the remedy was made available.
Note: If the vehicle was received by your dealership (KZX date) AFTER the stop
sale date, you will use the KZX date instead of the stop sale date. For this Recall,
the stop sale was initiated on 03/16/2021 and the remedy was made available on
03/23/2021, therefore, the number of days cannot exceed 7 days.
Vehicle Average Daily Allowance
2020-2021 (VM) Ram ProMaster City
Add the cost of the recall parts plus applicable dealer allowance to your claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete recall claim processing instructions.
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.
Completion Reporting and Reimbursement
Dealer Notification
Safety Recall Y11 — Antilock Brake System Module Page 15
All involved vehicle owners known to FCA are being notified of the service
requirement by first class mail. They are requested to schedule appointments for this
service with their dealers. A generic copy of the owner letter is attached.
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery.
Dealers should also use the VIN list to follow up with all owners to schedule
appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that
was obtained from the Department of Motor Vehicles of various states. Use of this information
is permitted for this recall only and is strictly prohibited from all other use.
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC
Owner Notification and Service Scheduling
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
Additional Information
This notice applies to your vehicle,
Y11/NHTSA 21V-147
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM
BusinessLink / Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent can confirm part availability
and help schedule an appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.
Get access to recall notifications, locate
your nearest dealer, and more through
this website or Mopar Owner’s
Companion App. You will be asked to
provide your Vehicle Identification
Number (VIN) to protect and verify
your identity. The last eight characters
of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall Y11.
IMPORTANT SAFETY RECALL
Antilock Brake System Module
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain [2020
and 2021 Model Year (VM) Ram ProMaster City] vehicles.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and
your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
The Antilock Brake System (ABS) module on your vehicle [1] may have a damaged damper
membrane within the ABS module. This may result in the loss of autonomous braking
functionalities and a reduction in the braking performance which can cause a
vehicle crash without prior warning.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer
will replace the ABS module. The estimated repair time is three hours. In addition, your dealer
will require your vehicle for proper check-in, preparation, and check-out during your visit,
which may require more time. Your time is important to us, so we recommend that you schedule
a service appointment to minimize your inconvenience. Please bring this letter with you to your
dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you
for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
LOGO
VEHICLE PICTURE
QR Code
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-
9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
******************************************************************************************************************
03/10/2021
_____________________________________________________________________
New Safety Recall Advanced Communication – Y11
FCA US LLC (FCA US) has announced a safety recall on certain 2020 and 2021 Model Year (VM) Ram ProMaster City vehicles.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have a damaged damper membrane within the Antilock Brake System (ABS) module. This may result in the loss of autonomous braking functionalities and a reduction in the braking performance which can cause a vehicle crash without prior warning.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to replace the ABS module. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 2nd Quarter of 2021.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC
******************************************************************************************************************
03/16/2021
_____________________________________________________________________
New Safety Recall Advanced Communication – Y11
FCA US LLC (FCA US) has announced a safety recall on certain 2020 and 2021 Model Year (VM) Ram ProMaster City vehicles.
VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles.
Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have a damaged damper membrane within the Antilock Brake System (ABS) module. This may result in the loss of autonomous braking functionalities and a reduction in the braking performance which can cause a vehicle crash without prior warning.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to replace the ABS module. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 1st Quarter of 2021.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process.
SEOCONTENT-END
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| RAM | PROMASTER | 2020-2021 |
10 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-21V147-0510.pdf 515.599KB
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Manufacturer Notices(to Dealers,etc) – Media Release re FCA US LLC (FCA US) has announced a safety recall on certain 2020 and 2021 Model Year (VM) Ram ProMaster City vehicles.
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Recall Quarterly Report #1, 2021-1
RCLQRT-21V147-6949.PDF 211.131KB
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Remedy Instructions and TSB – Remedy Instructions re Safety Recall Y11 / NHTSA 21V-147 Antilock Brake System Module
RCRIT-21V147-7661.pdf 1216.761KB
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Recall Quarterly Report #2, 2021-2
RCLQRT-21V147-4410.PDF 211.227KB
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Manufacturer Notices(to Dealers,etc) – NSRAC (Advanced Communication) re FCA US LLC (FCA US) has announced a safety recall on certain 2020 and 2021 Model Year (VM) Ram ProMaster City vehicles
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Recall Acknowledgement
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Defect Notice 573 Report
RCLRPT-21V147-2650.PDF 213.88KB
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Recall Quarterly Report #3, 2021-3
RCLQRT-21V147-1800.PDF 211.309KB
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Recall Quarterly Report #4, 2021-4
RCLQRT-21V147-7081.PDF 211.414KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V147&docType=RCL
Reprogramming
Chrysler J2534 Application Overview
Flash Availability - J2534/Pass Thru Device
Vehicle to Diagnostic Tool Reference Chart
Chrysler Recommended J2534 Devices
For Chrysler recommended J2534 device, see below table.
| J2534 Device | Firmware Version |
| CTC Vehicle Box * | 1.9 |
| UCAN 2 | 1.0 |
| Blue Streak -2534 Global Programmer | 2.10 |
| Actia I+ME Passthru | 2.07 |
* Chrysler recommends the CTC Vehicle Box Device for Chrysler SCI ECU reprogramming. SCI reprogramming is used on most PCMs and TCMs prior to the introduction of CAN bus vehicles which began in 2004 (Durango).
Compatible J2534 Devices
 |
CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool |
|
CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool |
|
CarDAQ-Plus |
|
CarDAQ-M |
|
VSI J2534 ECU Reprogrammer |
|
|
|
|
|
|
|
|
|
Click on the link below to:
Download J2534 Application
(Install the wiTECH 2.0 J2534 Application on your computer)
Download the Setup Utility
(Configure your microPod/MDP device)
Launch wiTECH 2.0
(Once subscription and users are assigned to a tool please follow this link to access wiTECH)
https://www.mopartsp.com/support
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
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- CUSTOM-DESIGNED FOR USE WITH FORSCAN and recommended by the FORScan Team
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- 🚗[GDS] Global Diagnostic System: ◎New Diagnostic Application Software required for all GM Global Architecture (Global A) Vehicles. ◎GDS & GDS2 is software which runs on a specific PC. Updates received via TIS2Web.
- 🚗[Efficient&Convenience] Quick access to vehicle data for maintenance or management reports.Quickly attaches to vehicle's diagnostic connector. Mixed fleet capabilities with broad protocol support.May be used with desktop PC or laptop. make sure your computer at least 4GB.Tech2win software only installed on 7 32bit computer and on physical system.Please download the latest vxmanager from vxdiag official website.
- 【ALL-IN-1 REPROGRAMMING TOOL】With its exceptional compatibility, TOPDON RLink Lite J2534 pass-thru programmer and enhanced VCI seamlessly conducts original equipment-level diagnostics, programming, and coding jobs, achieving OE-level diagnostics across various vehicle models with a single device. Note: TOPDON RLink Lite is Window-only, not compatible with Mac.
- 【J2534 REPROGRAMMING TOOL】The RLink Lite functions as a J2534 pass-thru programmer to achieve OEM programming and diagnostics. Compliant with three major automotive industry standards D-PDU/J2534/RP1210, and latest DoIP/CAN/CAN FD, the RLink Lite ensures extensive vehicle coverage and speedy diagnostics.
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Last update on 2024-07-16 / Affiliate links / Images from Amazon Product Advertising API
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