March 11, 2021 NHTSA CAMPAIGN NUMBER: 21V163000

Relay May Short and Cause Fire

A vehicle fire increases the risk of injury.

NHTSA Campaign Number: 21V163

Manufacturer Chrysler (FCA US, LLC)

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 19,214

Summary

Chrysler (FCA US, LLC) is recalling certain 2021 Ram 2500, 3500, and 3500, 4500, and 5500 Cab Chassis vehicles equipped with a Cummins 6.7L Turbo Diesel engine. An electrical short may occur in the Solid State Intake Heater Grid Relay, which could result in a vehicle fire.

Remedy

Toe remedy your vehicle, your dealer will install a protective barrier on the relay, free of charge. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y08.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

Revision 1 April 2021

Dealer Service Instructions for:

Safety Recall Y08 / NHTSA 21V-163 Intake Air Heater Relay

NOTE: Added additional information in the “Completion Reporting and Reimbursement” section.

Remedy Available

NOTE:  This recall applies only to the above vehicles equipped with a 6.7L Cummins Engine (sales code ETN, ETL, ETM).

NOTE:  Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.

IMPORTANT:  Some of the involved vehicles may be in dealer new vehicle  inventory.  Federal law requires you to complete this recall service on these vehicles before retail delivery.  Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service.  Involved vehicles can be determined by using the VIP inquiry process.

Subject

The intake air heater relay on about 20,000 of the above vehicles may experience an engine compartment fire originating from an electrical short in the Intake Air Heater Relay, which can potentially lead to a vehicle fire with the ignition in the “ON” or “OFF” position. A vehicle fire can result in increased risk of occupant

has this repair completed: do not park these vehicles inside of buildings or  injury and/or injury to persons outside the vehicle, as well as property damage.

Customers are advised to exercise the following precautions until the vehicle

structures and avoid parking near other vehicles.

Repair

Follow service procedure as described below.

Parts Information

NOTE: 1 Tube of RTV will cover approximately 4 relays

Parts Return

No parts return required for this campaign.

Special Tools

No special tools are required to perform this service procedure.

Service Procedure

1. Disconnect the Intelligent Battery Sensor (IBS) wire harness connector (Figure 1).

2. Loosen the ground terminal nut and remove the negative battery cables with

3. Loosen the air intake hose clamp and remove the clean air hose from turbocharger (Figure 2).

4. Loosen the air hose clamp from the air cleaner housing and remove the clean air hose (Figure 2).

5. Disconnect the intake air heater relay wire harness connector (Figure 3).

6. Remove the nuts and the cables from intake air heater relay. Note position of cables before removing (Figure 3).

7. Remove the intake air heater relay by tilting relay forward and away from the studs then set on a clean surface with the back of the relay facing up (Figure 4).

8. Using isopropyl alcohol and a clean cloth wipe the back of the relay clean of any dirt or residue.

NOTE: It is extremely important to ensure the relay has been sufficiently cleaned before applying the RTV.

9. Initiate the application of the RTV by: A) applying the RTV on the buss bar holes then B) apply to the outer sides of the buss-bars and C) finally on the remaining surface of the relay (approximately 2MM thickness) to cover the relay (Figure 4).

10. Starting at the top of the Buss-Bars use a tongue depressor or equivalent and align it to the outer case of the relay and skim in the downward position to remove any excess RTV (Figure 5).

11. Allow the RTV to cure (Approximately 15min).

12. Install the intake air heater relay in the bracket (Figure 3).

13. Install the cables to the intake air heater relay and tighten nuts to 6N·m (53In. lbs.). (Figure 3).

14. Connect the intake air heater relay wire harness connector (Figure 3).

15. Install the clean air hose and securely tighten the clamp (Figure 2).

16. Install the clean air hose to the turbocharger and securely tighten the clamp.

17. Install the negative battery cables with IBS to the negative posts and tighten to 7N·m (62 In. lbs.) (Figure 1).

18. Connect the IBS wire harness connector (Figure 1).

19. Close the hood and return the vehicle to the customer or vehicle inventory.

Completion Reporting and Reimbursement

Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab.   Claims paid will be used by FCA to record recall service completions and provide dealer payments.

Use the following labor operation number and time allowance:

Floor Plan Reimbursement represents the vehicle’s average daily allowance (see table below) multiplied by the number of days the vehicle was in dealer inventory and not available for sale.  This reimbursement is limited to the number of days from the date of the stop sale to the date that the remedy was made available.  Note:  If the vehicle was received by your dealership (KZX date) AFTER the stop sale date, you will use the KZX date instead of the stop sale date.  For this Recall, the stop sale was initiated on 03/19/2021 and the remedy was made available on 04/17/2021, therefore, the number of days cannot exceed 29 days.

NOTE:  See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.

Dealer Notification

To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling

All involved vehicle owners known to FCA are being notified of the service requirement by first class mail.  They are requested to schedule appointments for this service with their dealers.  A generic copy of the owner letter is attached.

Dealers are encouraged to consider alternative scheduling and servicing approaches for this recall.  This repair does not require hoists or other full service facility special equipment and is a Chrysler Mobile Service approved repair.

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated VIN list of their incomplete vehicles.  The owner’s name, address and phone number are listed if known.  Completed vehicles are removed from GRS within several days of repair claim submission.

To use this system, click on the “Service” tab and then click on “Global Recall System.”  Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.

Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.

Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states.  Use of this information is permitted for this recall only and is strictly prohibited from all other use.

Additional Information

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.

Customer Services / Field Operations

FCA US LLC

This notice applies to your vehicle,

 [Model Year and Model]  VIN XXXXXXXXXXXXXXXXX Y08/NHTSA 21V-163

LOGO

VEHICLE PICTURE

YOUR SCHEDULING OPTIONS

1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep_® / RAM Dealership

2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment

3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.

QR Code

Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.

DEALERSHIP INSTRUCTIONS

Please reference Safety Recall Y08.

IMPORTANT SAFETY RECALL

Intake Air Heater Relay

Dear [Name],

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain [2021 Model Year (DJ) Ram 2500 Pickup, (D2) Ram 3500 Pickup, (DD) Ram 3500 Cab Chassis, and (DP) Ram 4500/5500 Cab Chassis] vehicles equipped with a 6.7L Cummins Engine.

It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.

WHY DOES MY VEHICLE NEED REPAIRS?

Your vehicle ^[1] may experience an engine compartment fire originating from an electrical short in the Intake Air Heater Relay, which can potentially lead to a vehicle fire with the ignition in the “ON” or “OFF” position. A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage.

Customers are advised to exercise the following precautions until the vehicle has this repair completed: do not park these vehicles inside of buildings or structures and avoid parking near other vehicles.

HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?

FCA US will repair your vehicle ^[2] free of charge (parts and labor).  To do this, your dealer will install a protective barrier on the relay. The estimated repair time is about an hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.

TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?

If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. ^[3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days.  If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.

We apologize for any inconvenience, but are sincerely concerned about your safety.  Thank you for your attention to this important matter.

Customer Assistance/Field Operations

FCA US LLC

Mr. Mrs. Customer

1234 Main Street

Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.

[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC  20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.

[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.

Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.

4 Affected Products

Vehicles

9 Associated Documents

Manufacturer Notices(to Dealers,etc) - Media Release re FCA US LLC (FCA US) has announced a safety recall on certain 2021 Model Year (DJ) Ram 2500 Pickup, (D2) Ram 3500 Pickup, (DD) Ram 3500 Cab Chassis, (DP) Ram 4500/5500 Cab Chassis vehicles equipped with a 6.7L Cummins engine

RCMN-21V163-8652.pdf 202.88KB

Manufacturer Notices(to Dealers,etc) - Media Release re New Safety Recall Advanced Communication – Y08

RCMN-21V163-7647.pdf 203.177KB

Remedy Instructions and TSB

RCRIT-21V163-9964.pdf 1448.114KB

Remedy Instructions and TSB

RCRIT-21V163-0593.pdf 1447.644KB

ISSUED Owner Notification Letter(Part 577)

RCONL-21V163-7802.pdf 518.624KB

Manufacturer Notices(to Dealers,etc) - Media Release re FCA US LLC (FCA US) has announced a safety recall on certain 2021 Model Year (DJ) Ram 2500 Pickup, (D2) Ram 3500 Pickup, (DD) Ram 3500 Cab Chassis, (DP) Ram 4500/5500 Cab Chassis vehicles equipped with a 6.7L Cummins engine

RCMN-21V163-6959.pdf 198.632KB

Recall Acknowledgement

RCAK-21V163-6551.pdf 743.25KB

Defect Notice 573 Report

RCLRPT-21V163-8370.PDF 216.964KB

Recall Quarterly Report #1, 2021-2

RCLQRT-21V163-6693.PDF 211.138KB

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V163&docType=RCL

For the most up to date documents from NHTSA for this Recall, click the lick above

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• 【HEALTH REPORT+WIFI LIFETIME FREE UPDATE】Automatically identify vehicle information,complete rapid diagnosis,Quick ALL-MODULE Health Report Generation➤One-Click Lifetime Free Update via Wi-Fi fixed more bugs and Upgrade new makes up to 2021 models. Note: LAUNCH 123X scan tool ONLY supports cars from 2005 and newer for ABS/SRS/Transmission system➤For OBD2,EOBD,JOBD,KOBD 12v cars SUV, light truck/hybrids can work on most 1996 and newer OBDII-compliant vehicles in US,Europe,Asia
• 【 AUTOVIN + BATTERY VOLTAGE TEST+10 LANGUAGES】Based on upgraded version of VII+, LAUNCH CRP123X code reader featuring more easy to use fuctions as ➤AutoVIN automatical fastly retrieves vehicle VIN for troubleshooting accurately; ➤Battery Voltage service monitors Real-time battery voltage graphing helps to Judge the state of the battery.➤ Beside, car scanner supports 10 Languages: English, Spanish, French, German, Italian, Russian, Japanese, Korean, Portuguese,Chinese
• 【DATA RECORD & REPORT & PRINT + TECHNICAL FEEDBACK】This car scanner can ability to graph, data record, playback, print report (share via email) for further analysis; ➤Diagnostic Report automatically records the basic diagnosis report, will help users avoid blind maintenance, saving money/time make diagnostic easily. ➤ONLINE FEEDBACK will provide best-possible solutions for your issues in time. 24 Hours NON STOP Hassle-Free Technic Support. Time IS Money- Newest Unique

$179.00

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Bestseller No. 9

Autel MaxiDiag MD806 OBD2 Scanner, 2021 Newest Auto Scan Tool with ABS, SRS, Engine, Transmission Diagnostics, Oil Reset, EPB, SAS, DPF, BMS, Throttle, A/F, Lifetime Free Updates

• 👍【Scotty Kilmer Approved】Autel MaxiDiag MD806 OBD2 scanner is tested and approved by mechanic and YouTuber Scotty Kilmer! Check out the video at the 7th image. MD806 can scan ABS, SRS, Engine and Transmission systems to read, clear codes, Airbag modules, view live data stream, and perform 7 service resets on various makes and models. Note: MD806 does not work on cars after 2015. To check compatibility, please send VIN number to autelonline @ outlook . com directly.
• 👍【ABS, SRS, Engine & Transmission Diagnosis】Autel MD806 auto scan tool can scan ABS, SRS(airbag), Engine(ECM) and Transmission(TCM/Trans) systems to read and clear fault codes, view live data stream of multiple sensors. This car diagnostic scanner can help mechanics or DIYers to locate misfire cause, malfunctioning injector, check transmission oil temperature and pinpoint why the check engine light, ABS, airbag warning lights are on!
• 👍【7 Reset Services】Autel MD806 car diagnostic scanner can perform most commonly used service resets including Oil Reset, EPB Reset, SAS Reset, DPF Regeneration, Battery Registration, Throttle Relearn, Air Fuel Ratio Reset. Note: Service resets do not work on all cars. Please send VIN number and functions you need to autelonline @ outlook . com to check compatibility before purchase!
• 👍【All 10 Modes of OBD2 Tests & Diagnostic Report Printing】Autel MD806 OBD2 scan tool can perform all 10 modes of OBD2 tests, including read clear codes, view live data, smog check, view freeze frame data, O2 monitor test, on-board monitor test, component test, module present, view vehicle information. MD806 scanner tool allows printing out diagnostic report for further review and analysis.
• 👍【Lifetime Free Software Updates & 0% Risk Purchase】Autel MD806 auto diagnostic tool comes with 30 Day Return Policy, 1 Year Warranty and LIFETIME FREE software updates via internet. With 24/7 tech support at your hand, your purchase with us is 100% risk-free. Purchase now and go fix something like Scotty Kilmer!

$199.00

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Bestseller No. 10

[2021 New Elite]LAUNCH OBD2 Scanner CRP123E- Engine/ABS/SRS/Transmission Diagnostic Scan Tool with Battery Test, AutoVIN,5" Touchscreen WiFi Free Update, Car Code Reader for All Cars

• 2021 New Elite Version :ABS/SRS/AT/ENG System Diagnose + Health Report Generation: Launch CRP123E obd2 scanner can check ABS/SRS/AT/ENG systems & 10 obdii modes, read and clear fault codes, 4 in1 graphing parameter for 4 main systems. Stores and playbacks dynamic data stream, helps to quick analysis and diagnosis. what's more, you can generate a vehicle health report by one-click and share to your email via Wifi which can help avoid blind maintenance, offer solution, save time and money.
• 2021NEW Ver CRP123E KO CRP123 ; Wi-Fi one click update +Battery Voltage Test +Auto Vin+Record History; This Obd2 Scanner can : 1.One key wifi update without IP limited and free; 2.Realtime battery voltage graphing helps to Judge the state of the battery; 3.Auto identify Vin, facilitate accurate diagnosis and provide useful information; 4.Save the historical diagnosis report, replay the data flow, and provide you with useful parameters to prevent unnecessary repair
• 100000+ MAX Car List !!! Up to 2019/2020/2021 OVERAGE: Launch crp123e scan tool for all cars covering Asian, European, American and Malaysia, India,Iran car brands, up to 57 car brands, up to 100000 car models,Cover OBD1/OBD2/EOBD/JOBD ect vehicle.
• 【One to one Technical feedback and support】Base on cloud server of launch, the “feedback function” can get the professional guidance of Launch Engineer. The seller and launch provide 5-year free and 60 days unconditional return. For any questions, please refer to Q & A on this page or contact the seller.
• Support Car List : Includes 57 vehicle makers of the BMW, VW, Jeep, Ford, Volovo, . Dodge. Skoda. Mazda, Nissan. Porsche. Subaru. Lexus. Toyota. Audi. Benz. Abarth, Acura, Alfa Romeo, Audi, Bentley, Benz, BMW-Brilliance, Bugatti, Buick, Cadillac, Chevrolet, Chrysler, Citroen, Dacia, Daewoo, Dodge, Fiat, Fiat, Faking, General Motors (GM), Honda, Hyundai, Infiniti, Isuzu, Isuzu Thailand, Jaguar, Jeep, KIA, Lancia, Land Rover, Lexus, Lincoln, Maybach, Mazda, Mini Cooper, Nissan, Opel, Peugeot, Porsc

$179.00

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Last update on 2021-10-20 / Affiliate links / Images from Amazon Product Advertising API