Safety Recall Y88 NHTSA 21V-871 HVAC System – 2022 Ram 1500

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 Copyright 2021, FCA US LLC, All Rights Reserved (tdb) November 2021 Dealer Service Instructions for: Safety Recall Y88 / NHTSA 21V-871 HVAC System 2022 (DT) Ram 1500 Pickup NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall. The Heating, Ventilation, and Air Conditioning (HVAC) system and radio combination on about 22 of the above vehicles may be incompatible and not allow occupants to activate the defrost function. There is no warning to the driver that the defrost function is unavailable. However, the driver may notice that the defrost system is not functioning by the lack of air flow from the defrost vents and the reduced visibility due to the windshield not defrosting/defogging. The inability of the driver to activate the defrosting and defogging system can result in reduced visibility in some conditions, which can cause a vehicle crash without prior warning. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 571.103 S4.1 requires that “Each vehicle shall have a windshield defrosting and defogging system.” Suspect vehicles do not have a windshield defrosting and defogging system that is operable by the driver. Remedy Available IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. Subject Safety Recall Y88 – HVAC System Page 2 FCA US will repurchase the affected vehicles based on the fair market value of the vehicle based on its mileage and condition (less any modifications) using publicly available third-party valuation tools. The dealer or FCA US Customer Care will make arrangements with the vehicle owner for a final appraisal of vehicle value. To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this appraisal with their dealers. A generic copy of the owner letter is attached. Repair Dealer Notification Owner Notification and Service Scheduling Safety Recall Y88 – HVAC System Page 3 All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC Vehicle Lists, Global Recall System, VIP and Dealer Follow Up Additional Information This notice applies to your vehicle, Y88/NHTSA 21V-871 YOUR SCHEDULING OPTIONS 1.RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM / Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall Y88. IMPORTANT SAFETY RECALL HVAC System Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA has decided that certain [2022 model year (DT) RAM 1500 Pickup] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 571.103 S4.1 – which requires that “Each vehicle shall have a windshield defrosting and defogging system.” Suspect vehicles do not have a windshield defrosting and defogging system that is operable by the driver. It is extremely important to take steps now to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The Heating, Ventilation, and Air Conditioning (HVAC) system and radio combination on your vehicle [1] may be incompatible and not allow occupants to activate the defrost function. There is no warning to the driver that the defrost function is unavailable. However, the driver may notice that the defrost system is not functioning by the lack of air flow from the defrost vents and the reduced visibility due to the windshield not defrosting/defogging. The inability of the driver to activate the defrosting and defogging system can result in reduced visibility in some conditions, which can cause a vehicle crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will offer to repurchase your vehicle. [2] FCA US’ offer to repurchase your vehicle will be based on the fair market value of your vehicle based on its mileage and condition (less any modifications) using publicly available third-party valuation tools. Your dealer will assist you in making arrangements for a final appraisal of your vehicle. TO SCHEDULE THE REPURCHASE OF YOUR VEHICLE, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have your vehicle repurchased. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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This notice applies to your vehicle, Y88/NHTSA 21V-871 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM / Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall Y88. IMPORTANT SAFETY RECALL HVAC System Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA has decided that certain [2022 model year (DT) RAM 1500 Pickup] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 571.103 S4.1 – which requires that “Each vehicle shall have a windshield defrosting and defogging system.” Suspect vehicles do not have a windshield defrosting and defogging system that is operable by the driver. It is extremely important to take steps now to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The Heating, Ventilation, and Air Conditioning (HVAC) system and radio combination on your vehicle [1] may be incompatible and not allow occupants to activate the defrost function. There is no warning to the driver that the defrost function is unavailable. However, the driver may notice that the defrost system is not functioning by the lack of air flow from the defrost vents and the reduced visibility due to the windshield not defrosting/defogging. The inability of the driver to activate the defrosting and defogging system can result in reduced visibility in some conditions, which can increase the risk of a vehicle crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will offer to repurchase your vehicle. [2] FCA US’ offer to repurchase your vehicle will be based on the fair market value of your vehicle based on its mileage and condition (less any modifications) using publicly available third-party valuation tools. Your dealer will assist you in making arrangements for a final appraisal of your vehicle. TO SCHEDULE THE REPURCHASE OF YOUR VEHICLE, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have your vehicle repurchased. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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11/11/2021 New Safety Recall Advanced Communication – Y88 FCA US LLC (FCA US) has announced a safety recall on certain 2022 model year (DT) RAM 1500 Pickup vehicles. VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles. Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission. REASON FOR THIS SAFETY RECALL Some of the above vehicles may have been built with an incompatible Heating, Ventilation, and Air Conditioning (HVAC) system and radio combination that may not allow occupants to activate the defrost function. There is no warning to the driver that the defrost function is unavailable. However, the driver may notice that the defrost system is not functioning by the lack of air flow from the defrost vents and the reduced visibility due to the windshield not defrosting/defogging. The inability of the driver to activate the defrosting and defogging system can result in reduced visibility in some conditions, which can cause a vehicle crash without prior warning. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 571.103 S4.1 requires that “Each vehicle shall have a windshield defrosting and defogging system.” Suspect vehicles do not have a windshield defrosting and defogging system that is operable by the driver. SERVICE ACTION FCA US will conduct a voluntary safety recall to repurchase affected vehicles. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2021. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-871 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : NOV 10, 2021 NHTSA Recall No. : 21V-871 Manufacturer Recall No. : Y88 Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 22 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Ram 1500 Vehicle Type : Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Some 2022 MY Ram 1500 vehicles may have been built with an incompatible heating, ventilation, and air conditioning (“HVAC”) system and radio combination that may not allow occupants to activate the defrost function. The suspect period began on October 1, 2021, when the incompatible combination was introduced into vehicle production, through October 7, 2021, when the incompatible combination was no longer used in vehicle production. Plant production records were used to identify vehicles built with an incompatible HVAC system and radio combination. Similar vehicles not included in the recall were manufactured with a compatible HVAC system and radio combination. Production Dates : OCT 01, 2021 – OCT 07, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Federal Motor Vehicle Safety Standard (“FMVSS”) 571.103 S4.1 requires that “Each vehicle shall have a windshield defrosting and defogging system.” Suspect vehicles do not have a windshield defrosting and defogging system that is operable by the driver. FMVSS 1 : 103 – Windshield defrosting and defogging systems FMVSS 2 : NR Part 573 Safety Recall Report 21V-871 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : The inability of the driver to activate the defrosting and defogging system can result in reduced visibility in some conditions, which can cause a vehicle crash without prior warning. Description of the Cause : NR Identification of Any Warning that can Occur : There is no warning to the driver that the defrost function is unavailable. However, the driver may notice that the defrost system is not functioning by the lack of air flow from the defrost vents and the reduced visibility due to the windshield not defrosting/defogging. Involved Components : Component Name 1 : N/A Component Description : N/A Component Part Number : N/A Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : • On November 3, 2021, FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance recognized a vehicle build issue existed on certain vehicles related to the windshield defrost function, potentially not in compliance with FMVSS No. 103. • On November 4, 2021, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Part 573 Safety Recall Report 21V-871 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall to repurchase affected vehicles. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : This recall is not related to a component defect but rather an engineering release error. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **11/10/2021: FCA US will notify dealers and begin notifying owners on or about 12/30/2021. Planned Dealer Notification Date : DEC 30, 2021 – DEC 30, 2021 Planned Owner Notification Date : DEC 30, 2021 – DEC 30, 2021 * NR – Not Reported

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