Safety Recall Y86 Seat Recliner Pull Strap – 2022 Jeep Wagoneer & Grand Wagoneer

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Schedule your FREE repair today! URGENT SAFETY RECALL SEAT RECLINER PULL STRAP — Y86/NHTSA 21V-919 [MY Make Model] AA111111 Dear CUSTOMER NAME: Please bring your vehicle and this card to your scheduled appointment. We apologize for any inconvenience and do appreciate your attention to this urgent matter. Safety recall campaign Y86/NHTSA 21V-919 is open on your [MY Make® Model]. ATENCIÓN! La unidad descrita en esta carta tiene un llamado a revisión pendiente por realizer. Para protegerlo a usted y a su familia, es urgente que se comunique con el grupo FCA US al teléfono 1-800-853-1403 con el fin de programar una cita y se reparada su unidad sin costo para usted. 0000066/#103186/Y86-FSP Call 1-800-853-1403 Visit recalls.mopar.com to locate your closest dealer Download the Mopar Owner’s Companion App at either the App or Google Play Stores LOGO VEHICLE PICTURE

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 Copyright 2021, FCA US LLC, All Rights Reserved (kka) December 2021 Dealer Service Instructions for: Safety Recall Y86 / NHTSA 21V-919 Seat Recliner Pull Strap 2022 (WS) Wagoneer/Grand Wagoneer NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall. The 2nd row rear center seat recliner pull strap on about 833 of the above vehicles may bind on the seat trim surface and may prevent the seat back from locking into the upright position. The condition above fails to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 207 S4.3 requires that, “Except for a passenger seat in a bus or a seat having a back that is adjustable only for the comfort of its occupants, a hinged or folding occupant seat or occupant seat back shall be equipped with a self-locking device for restraining the hinged or folding seat or seat back, …” Vehicles built with a seat recliner strap that binds on the trim cover surface may not meet the self-locking requirement Remedy Available IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. Subject Safety Recall Y86 – Seat Recliner Pull Strap Page 2 Inspect the second row middle seat pull strap function by pulling on the strap in various 45 degree angels and making sure seat recline latch is released and latched, if the seat recline is not latching or releasing, replace the 2nd row center recliner pull strap. Begin at section: A. Second Row Middle Seat Pull Strap Inspection Procedure For SOLD Vehicles Parts have been pre-shipped to dealers with sold vehicles, however, if you do not have the necessary parts available, Customer Care will place your order prior to the customer repair visit. For UNSOLD Vehicles. If inspection determines a defective seat pull strap, please provide the required information to the email address below. NOTE: Parts can only be ordered through [email protected]. Please provide: 1) VIN 2) Dealer Code. The campaign team will review and ship the requested parts. NOTE: If inspection determines that a replacement part is not required, please follow the MRA process to return the parts. USE code # 02 in the drop down menu. No parts return required for this campaign. No special tools are required to perform this service procedure. Repair Parts Information Parts Return Special Tools Safety Recall Y86 – Seat Recliner Pull Strap Page 3 A. Second Row Middle Seat Pull Strap Inspection Procedure 1. Recline the driver’s side second row seat. 2. Grasp the second row middle seat recline pull strap and pull on the strap in various 45 degree angles assuring the seat is able to recline and latch in all directions, repeat this procedure 3 times in all different directions as shown in (Figure 1-11). Service Procedure Figure 1 Figure 2 Figure 3 Figure 4 Safety Recall Y86 – Seat Recliner Pull Strap Page 4 Service Procedure [Continued] Figure 5 Figure 6 Figure 7 Figure 8 Figure 10 Figure 11 Safety Recall Y86 – Seat Recliner Pull Strap Page 5 3. Did the seat back recline release and latch after pulling on the strap repeating 3 consecutive times in different directions?  If yes, no further service is required return the vehicle to the customer.  If NO, proceed to section B. Second Row Seat Pull Strap Replacement Procedure. Service Procedure [Continued] Safety Recall Y86 – Seat Recliner Pull Strap Page 6 B. Second Row Seat Pull Strap Replacement Procedure. 1. Remove Second row middle seat back panel (Figure 11). 2. Using a trim release tool, remove both fir clips (Figure 12). Service Procedure [Continued] Figure 11 – Seat Back Panel Figure 12 – Fur Clip Removal SECOND ROW MIDDLE SEATSEAT BACK PANEL FIR CLIP(S) Safety Recall Y86 – Seat Recliner Pull Strap Page 7 3. Using a trim stick, release the lower seat back cover from the “J” channel on the seat back (Figure 13). 4. Release the seat back cover from the seat back frame (Figure 14). Service Procedure [Continued] Figure 13 – “J” Channel Figure 14 – Seat Back Cover LOWER SEAT BACK COVER SEAT BACK FRAME Safety Recall Y86 – Seat Recliner Pull Strap Page 8 5. Carefully peel the left side (Strap Side) seat back cover forward (Figure 15). 6. Using a trip release tool, release the pull strap guide from the seat frame bracket (Figure 16). Service Procedure [Continued] Figure 15 – Seat Back Figure 16 – Pull Strap Guide SEAT BACK COVER PULL STRAP GUIDE INSERT TRIM TOOL HERE TO RELEASE GUIDE Safety Recall Y86 – Seat Recliner Pull Strap Page 9 7. Remove the pull strap guide (Figure 17). 8. Carefully peel the foam cushion and release the pull strap form the cable, and DISCARD the pull strap (Figure 18). Service Procedure [Continued] Figure 17 – Pull Strap Guide Figure 18 – Pull Strap Release PULL STRAP CABLE PULL STRAP PULL STRAP GUIDE Safety Recall Y86 – Seat Recliner Pull Strap Page 10 9. Attach the NEW pull strap to the cable and reposition the foam cushion in place (Figure 18). 10. Slide the pull strap guide over the NEW pull strap. 11. Align the pull strap guide to the seat back frame retainer and push it in place to the seat back frame (Figure 19). NOTE: Guide has a locating point that must be aligned to seat back frame. 12. Reinstall seat back cover to seat frame “J” channel (Figure 20). NOTE: Seat Cover must be fully engaged to the “J” channel on the seat back frame. Service Procedure [Continued] Figure 19 – Pull Strap Guide Retainer Figure 20 – Seat Cover Installation PULL STRAP GUIDE RETAINER “J” CHANNEL PULL STRAP GUIDE Safety Recall Y86 – Seat Recliner Pull Strap Page 11 13. Reattach the lower seat cover to the “J” channel to the frame (Figure 21). 14. Using 2 NEW fir clips, attached the left lower seat cover to the frame (Figure 22). Service Procedure [Continued] Figure 21 – Lower Seat Cover to “J” Channel Figure 22 – Fir Clip Installation LOWER SEAT COVER “J” CHANNEL FIR CLIPS Safety Recall Y86 – Seat Recliner Pull Strap Page 12 15. Align and reinstall the seat back panel in the seat back grove (Figure 23). NOTE: Be sure seat back panel is fully seated into the frame groove. 16. Return the second row middle seat back in the upright position. 17. Return the second drivers side in the upright position. 18. Return the vehicle to the customer. Service Procedure [Continued] Figure 23 – Seat Back Panel Installation SEAT BACK PANEL Safety Recall Y86 – Seat Recliner Pull Strap Page 13 Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use one of the following labor operation numbers and time allowances: Labor Operation Time Number Allowance Inspect pull strap for proper function 23-Y8-61-81 0.2 hours Inspect and replace pull strap 23-Y8-61-82 0.4 hours Customer Courtesy Special Service LOP’s: Wash Exterior and Interior – Max 95-08-35-50 Vehicle Pickup and Delivery – Max 95-08-35-51 Vehicle Fuel Fill – Max 95-08-35-52 Active Service Delivery – Max 95-08-35-53 NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions. To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached. Completion Reporting and Reimbursement Dealer Notification Owner Notification and Service Scheduling Safety Recall Y86 – Seat Recliner Pull Strap Page 14 All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC Vehicle Lists, Global Recall System, VIP and Dealer Follow Up Additional Information This notice applies to your vehicle, Y86/NHTSA 21V-919 YOUR SCHEDULING OPTIONS 1.RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall Y86. IMPORTANT SAFETY RECALL Seat Recliner Pull Strap Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US has decided that certain [2022 Model Year (WS) Wagoneer/Grand Wagoneer] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 207 S4.3 requires that, “Except for a passenger seat in a bus or a seat having a back that is adjustable only for the comfort of its occupants, a hinged or folding occupant seat or occupant seat back shall be equipped with a self-locking device for restraining the hinged or folding seat or seat back, …” Vehicles built with a seat recliner strap that binds on the trim cover surface may not meet the self-locking requirement It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The center seat recliner pull strap on your vehicle [1] may prevent the seat back from locking into an upright position. If the seat cannot be locked in an upright position, there is an increased risk of injury in a crash to the occupant of the seat. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will inspect and, if necessary, replace the rear center seat recliner strap. The estimated repair time is about 30 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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This notice applies to your vehicle, Y86/NHTSA 21V-919 YOUR SCHEDULING OPTIONS 1.RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall Y86. IMPORTANT SAFETY RECALL Seat Recliner Pull Strap Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US has decided that certain [2022 Model Year (WS) Wagoneer/Grand Wagoneer] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 207 S4.3 requires that, “Except for a passenger seat in a bus or a seat having a back that is adjustable only for the comfort of its occupants, a hinged or folding occupant seat or occupant seat back shall be equipped with a self-locking device for restraining the hinged or folding seat or seat back, …” Vehicles built with a seat recliner strap that binds on the trim cover surface may not meet the self-locking requirement It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The center seat recliner pull strap on your vehicle [1] may prevent the seat back from locking into an upright position. If the seat cannot be locked in an upright position, there is an increased risk of injury in a crash to the occupant of the seat. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will inspect and, if necessary, replace the rear center seat recliner strap. The estimated repair time is about 30 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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12/02/2021 New Safety Recall Advanced Communication – Y86 FCA US LLC (FCA US) has announced a safety recall on certain 2022 Model Year (WS) Wagoneer/Grand Wagoneer vehicles. VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles. Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission. REASON FOR THIS SAFETY RECALL Some of the above vehicles may have a 2nd row rear center seat recliner pull strap that may bind on the seat trim surface and may prevent the seat back from locking into the upright position. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 207 S4.3 requires that, “Except for a passenger seat in a bus or a seat having a back that is adjustable only for the comfort of its occupants, a hinged or folding occupant seat or occupant seat back shall be equipped with a self-locking device for restraining the hinged or folding seat or seat back, …” Vehicles built with a seat recliner strap that binds on the trim cover surface may not meet the self-locking requirement. SERVICE ACTION FCA US will conduct a voluntary safety recall to inspect the second row middle seat recline pull strap function and replace if needed. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2021. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-919 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : NOV 23, 2021 NHTSA Recall No. : 21V-919 Manufacturer Recall No. : Y86 Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 793 Estimated percentage with defect : 23 % Vehicle Information : Vehicle 1 : 2022-2022 Jeep Wagoneer / Grand Wagoneer Vehicle Type : Body Style : SUV Power Train : NR Descriptive Information : Some 2022 MY Jeep Wagoneer and Jeep Grand Wagoneer eight passenger vehicles may have been built with a recliner strap for the second row center seat that may bind on the trim cover surface. The suspect period began on February 24, 2021, when the first eight passenger vehicle was produced, and ended on October 11, 2021, when sort procedures were implemented in vehicle production. The vehicle population was determined through vehicle production records. Similar vehicles not included in this recall were built after the suspect period, were repaired prior to release from the production plant, or are seven passenger vehicles and not equipped with a second row center seat position. Production Dates : FEB 24, 2021 – OCT 11, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Federal Motor Vehicle Safety Standard (“FMVSS”) 207 S4.3 requires that, “Except for a passenger seat in a bus or a seat having a back that is adjustable only for the comfort of its occupants, a hinged or folding occupant seat or occupant seat back shall be equipped with a self-locking device for restraining the hinged or folding seat or seat back, …” Vehicles built with a seat recliner strap that binds on the trim cover surface may not meet the self-locking requirement. Part 573 Safety Recall Report 21V-919 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 1 : 207 – Seating systems FMVSS 2 : NR Description of the Safety Risk : A binding center seat recliner strap may prevent the seat back from locking into an upright position. If the seat can not be locked in an upright position, there is an increased risk of injury in a crash to the occupant of the seat. Description of the Cause : NR Identification of Any Warning that can Occur : Inability to lock the seat in an upright position. The seat will remain in a fold flat position unless an occupant applies force to hold it in the upright position. Involved Components : Component Name 1 : Strap Component Description : Seat Pull, Sea Salt Component Part Number : 7JC27SD4AA Component Name 2 : Strap Component Description : Seat Pull, Blue Agave Component Part Number : 7JC27WA6AA Component Name 3 : Strap Component Description : Seat Pull, Global Black Component Part Number : 7JC27TX7AA Component Name 4 : Strap Component Description : Seat Pull, Tupelo Component Part Number : 7JC27WT5AA Supplier Identification : Component Manufacturer Name : Faurecia Address : 2800 High Meadow Circle Part 573 Safety Recall Report 21V-919 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Auburn Hills Michigan 48326 Country : United States Chronology : • On November 3, 2021, FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance recognized a vehicle build issue existed on certain vehicles related to the seat back self-locking function, potentially not in compliance with FMVSS No. 207. • On November 18, 2021, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to inspect and, if necessary, replace the rear center seat recliner strap. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : The remedy component will be a rear center seat recliner strap that does not bind on the trim cover surface. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **11/23/2021: FCA US will notify dealers and begin notifying owners on or about 01/12/2022. Planned Dealer Notification Date : JAN 12, 2022 – JAN 12, 2022 Planned Owner Notification Date : JAN 12, 2022 – JAN 12, 2022 * NR – Not Reported

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