Safety Recall Y94 / NHTSA 21V-949 Odometer – 2021 Jeep Wrangler Plug-In Hybrid Electric (PHEV)

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View as web uag~ IMPORTANT SAFETY RECALL INFORMATION Issued in Accordance With Federal Law N**H**T*S A www.nhtsa.gov URGENT SAFETY RECALL NOTICE Your 2021 JEEP WRANGLER UNLIMITED SAHARA 4XE SPORT UTILITY 4-DOOR is under recall for the Odometer. To schedule your recall repair contact your dealership or the FCA US Recall Team at 1-800-853-1403 .. Recall notice issued to: Vehicle information: 2021 JEEP WRANGLER UNLIMITED SAHARA 4XE SPORT UTILITY 4-DOOR Recall information: Y94/NHTSA 21 V-949 Visit recalls.moJ!_ar.com for more information or call the FCA US Recall Team at 1-800-853-1403. Details of the Recall The odometer on your vehicle, after reaching 13,342 miles, will no longer display the magnitude of its sensed characteristic (mileage). The vehicle operator will notice that the odometer value is not displayed. If this warning is not heeded, a missing odometer reading may lead to missed or delayed critical vehicle maintenance. Potential failed components, due to a lack of maintenance, may lead to a vehicle crash without prior warning. FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer will update the Instrument Panel Cluster (IPC) software if the vehicle has less than 13,342 miles, or replace the IPC on vehicles with more than 13,342 miles. The estimated repair time is 40 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. How do I schedule my FREE repair? ♦ Simply contact your Chrysler, Jeep®, Dodge or RAM dealer right away to schedule a service appointment. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC Team 1-800-853-1403. recalls.mouar.com

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 Copyright 2021, FCA US LLC, All Rights Reserved (djt) December 2021 Dealer Service Instructions for: Safety Recall Y94 / NHTSA 21V-949 Odometer 2021 (JL) Jeep Wrangler PHEV NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall. The odometer on about 2,900 vehicles, after reaching 13,342 miles will no longer display the magnitude of its sensed characteristic (mileage). The vehicle operator will notice that the odometer value is not displayed. If this warning is not heeded, a missing odometer reading may lead to missed or delayed critical vehicle maintenance. Potential failed components, due to a lack of maintenance, may lead to a vehicle crash without prior warning. Remedy Available IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. Subject Safety Recall Y94 — Odometer Page 2 Update the Instrument Panel Cluster (IPC) software if the vehicle has less than 13,342 miles. Replace the IPC on vehicles with 13,342 miles or more. NOTE: Cluster replacement is only necessary on vehicle with 13,342 miles or more. Part Number Qty. Description 68499481AI 1 Instrument Panel Cluster (U.S. Market) No parts return required for this campaign. The following special tools are required to perform this repair:  NPN wiTECH MicroPod II  NPN Laptop Computer  NPN wiTECH Software  2035100082 Covers, HEV Battery Terminal  NPN Digital Multi-meter  NPN Trim Stick Repair Parts Information Parts Return Special Tools Safety Recall Y94 — Odometer Page 3 A. Read vehicle mileage Mileage greater or less than 13,342 miles.  Less than 13,342 miles. Proceed to Section B Reprogram the IPC.  13,342 miles or more. Proceed to Section C Replace the IPC. B. Reprogram the IPC 1. Open the hood and install a battery charger. Verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge. NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage. 2. Connect the wiTECH micro pod II to the vehicle data link connector. 3. Place the ignition in the “RUN” position. 4. Open the wiTECH 2.0 website. 5. Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the screen. Click “Accept”. 6. From the “Vehicle Selection” screen, select the vehicle to be updated. Service Procedure Safety Recall Y94 — Odometer Page 4 7. From the “Action Items” screen, select the “Topology” tab. 8. From the “Topology” tab, select the “IPC” icon. 9. From the “Flash” tab, compare the “Current Electronic Control Unit (ECU) Part Number” with the “New ECU Part Number” listed.  If the “Current ECU part Number” is the same as the “New Part Number”, proceed to Step 14.  If the “Current ECU part Number” is NOT the same as the “New Part Number”, continue with Step 10. 10. From the flash ECU agreement page, agree to terms by checking the box. 11. Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash. 12. Cycle the ignition “OFF” then back to “RUN” position. 13. Select “View All DTCs” then “Clear All DTCs” and select “Close”. 14. Place the ignition in the “OFF” position and then remove the wiTECH micro pod II device from the vehicle. 15. Remove the battery charger from the vehicle. 16. Close the vehicle hood and return the vehicle to the customer. Service Procedure [Continued] Safety Recall Y94 — Odometer Page 5 C. Replace the IPC Use wiTECH to obtain the vehicle mileage from PCM. This information is needed to order the replacement IPC. WARNING: On vehicles equipped with the high voltage system, disconnecting the 12-volt battery negative cable alone will not power down the 12-volt system. You must perform the 12-volt Power Down procedure before proceeding. Failure to follow these instructions may result in possible serious or fatal injury. NOTE: Cluster replacement is only necessary on vehicle with more the 13,342 miles. NOTE: Disconnect any charging equipment. Do not plug in the EVSE Recharge Coupler when working on the vehicle. 1. Turn the ignition to Off by pressing the stop button (1) and move keys at least 20 feet away from the vehicle. Wait five minutes to allow the high-voltage system to shut down without setting a fault code (Figure 1). Service Procedure [Continued] Figure 1 – Ignition Button Safety Recall Y94 — Odometer Page 6 2. Remove the nut, disconnect the negative cable from the Intelligent Battery Sensor (IBS) and isolate the cable using covers from the Hybrid Electric Vehicle (HEV) Battery Terminal Kit 2035100082 (Figure 2). 3. Disconnect the IBS harness connector (Figure 2). 4. Disconnect positive battery cable and isolate the cable using covers from the HEV Battery Terminal Kit 2035100082 (Figure 2). 5. Locate and remove the F09 (5 amp) fuse from the Power Distribution Center (PDC) (Figure 2). NOTE: This removes the fused B+ power supply to the IDCM. Disabling the IDCM stops the DC/DC conversion between the HV battery and the charging output to the low voltage side of the system. 6. Using a multi-meter, check for voltage at the PDC fused B+ terminal to verify the low voltage system is powered down. The 12-volt electrical system is now powered down. There should be no voltage present with the IDCM disabled and the 12-volt battery disconnected. Service Procedure [Continued] Figure 2 – Battery Connections BATTERY (-) IBS CONNECTOR BATTERY (+) FUSE F09 Safety Recall Y94 — Odometer Page 7 7. Using a trim stick, remove the Integrated Center Stack (ICS) trim assembly (Figure 3). 8. Disconnect the wire harness connectors for the Keyless Ignition Node (KIN) (1) and the ICS (2) (Figure 4). 9. Remove the screws (1) then use a trim stick or equivalent to release the radio bezel (2) and remove (Figure 5). Service Procedure [Continued] Figure 4 – KIN and ICS Connectors Figure 5 – Radio Bezel Figure 3 – ICS Trim Assembly TRIM Safety Recall Y94 — Odometer Page 8 10. Remove the screw (1) then use a trim stick or equivalent to release the retaining clips for the dash pad (2) and pull forward and out. Watch for clips that may stay in the instrument panel (Figure 6). 11. Remove the four screws (1) along the top of bezel (Figure 7). 12. Using a trim stick or equivalent, disengage bezel (2) from lower retaining clips and remove (Figure 7). Service Procedure [Continued] Figure 6 – Dash Pad Figure 7 – IPC Bezel Screws Safety Recall Y94 — Odometer Page 9 13. Using a trim stick, separate the steering column opening cover (1) from the IP and remove (Figure 8). 14. Remove the lower gap hider screws (Figure 9). 15. Using a trim stick or equivalent disengage gap hider retaining clips and position it to allow access to lower IPC fasteners (Figure 10). Service Procedure [Continued] Figure 8 – Steering Column Opening Cover Figure 9 – Steering Column Gap Hider Screws Figure 10 – Steering Column Gap Hider Clips SCREWS CLIPS Safety Recall Y94 — Odometer Page 10 16. Remove the instrument cluster fasteners (Figure 11). 17. Pull the top of the instrument cluster rearward far enough to access and disconnect the instrument panel wire harness connectors from the back of the cluster housing (Figure 12). 18. Remove the instrument cluster from the instrument panel. Service Procedure [Continued] Figure 11 – IPC Fasteners SCREWS Figure 12 – IPC Electrical Connector CONNECTOR Safety Recall Y94 — Odometer Page 11 19. Position the instrument cluster close enough to the instrument panel and connect the wire harness connectors to the back of the cluster housing (Figure 12). 20. Place the IPC in position and install and securely tighten the instrument cluster fasteners (Figure 11). 21. Align the gap hider and engage the retaining clips into the instrument panel (Figure 10). 22. Install the lower gap hider screws and tighten securely (Figure 9). 23. Position the steering column opening cover to the IP and seat the retaining clips fully (Figure 8). 24. Position the instrument cluster bezel (2) and hand tap to engage the retaining clips (Figure 7). 25. Install the screws (1) along top of bezel and tighten securely (Figure 7). 26. Position dash pad (2) to the instrument panel and engage the retaining clips (Figure 6). 27. Install the screw (1) and tighten it securely (Figure 6). 28. Position radio bezel (2) into place and install the screws (1) and tighten securely (Figure 5). 29. Connect the wire harness connectors for the Keyless Ignition Node (KIN) (1) and the ICS (2) (Figure 4). 30. Position the ICS and upper instrument panel center trim to the instrument panel and seat the retaining clips. Be certain the clips are fully engaged (Figure 3). 31. Install the F09 (5 amp) IDCM fuse in the Power Distribution Center (PDC) (Figure 2). 32. Remove the cover, connect the Positive battery cable and tighten the fastener to 8 N⋅m (71 in. lbs.) (Figure 2). Service Procedure [Continued] Safety Recall Y94 — Odometer Page 12 33. Connect the IBS harness connector (Figure 2). 34. Remove the cover, connect the negative battery cable to the IBS and tighten the fastener to 10 N⋅m (7 ft. lbs.) (Figure 2). 35. Connect the wiTECH micro pod II to the vehicle data link connector. 36. Place the ignition in the “RUN” position. 37. Open the wiTECH 2.0 website. 38. Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the screen. Click “Accept”. 39. From the “Vehicle Selection” screen, select the vehicle to be updated. 40. From the “Action Items” screen, select the “Topology” tab. 41. From the “Topology” screen, select the “All DTCs” tab to view the DTCs. 42. Select “Clear All DTCs” and then select “Close”. 43. Place the ignition in the “OFF” position and then remove the wiTECH micro pod II device from the vehicle. 44. Close the vehicle hood and return the vehicle to the customer. Service Procedure [Continued] Safety Recall Y94 — Odometer Page 13 Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use one of the following labor operation numbers and time allowances: Labor Operation Time Number Allowance Inspect IPC software level 18-Y9-41-81 0.2 hours Inspect and Reprogram IPC 18-Y9-41-82 0.6 hours Inspect and Replace IPC 18-Y9-41-83 0.6 hours NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions. To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached. Completion Reporting and Reimbursement Dealer Notification Owner Notification and Service Scheduling Safety Recall Y94 — Odometer Page 14 All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC Vehicle Lists, Global Recall System, VIP and Dealer Follow Up Additional Information

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This notice applies to your vehicle, Y94/NHTSA 21V-949 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership. 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall Y94. IMPORTANT SAFETY RECALL Odometer Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US has decided that certain [2021 (JL) Jeep Wrangler PHEV] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 571.101 – Controls and Displays, Section 4 which defines the odometer as an indicator that must display the magnitude of its sensed characteristic, which is defined under Safety Act 49 USC 32702 Definitions, as the distance driven. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The odometer on your vehicle [1], after reaching 13,342 miles, will no longer display the magnitude of its sensed characteristic (mileage). The vehicle operator will notice that the odometer value is not displayed. If this warning is not heeded, a missing odometer reading may lead to missed or delayed critical vehicle maintenance. Potential failed components, due to a lack of maintenance, may lead to a vehicle crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will update the Instrument Panel Cluster (IPC) software if the vehicle has less than 13,342 miles, or replace the IPC on vehicles with more than 13,342 miles. The estimated repair time is 40 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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12/10/2021 New Safety Recall Advanced Communication – Y94 FCA US LLC (FCA US) has announced a safety recall on certain 2021 Model Year (JL) Jeep® Wrangler PHEV vehicles. REASON FOR THIS SAFETY RECALL After reaching 13,342 miles the odometers of these vehicles will no longer display the magnitude of its sensed characteristic (mileage). The vehicle operator will notice that the odometer value is not displayed. If this warning is not heeded, a missing odometer reading may lead to missed or delayed critical vehicle maintenance. Potential failed components, due to a lack of maintenance, may lead to a vehicle crash without prior warning. Federal Motor Vehicle Safety Standard (“FMVSS”) 571.101, Controls and Displays, Section 4, defines the odometer as an indicator that must display the magnitude of its sensed characteristic, which is defined under Safety Act 49 USC 32702 Definitions, as the distance driven. SERVICE ACTION FCA US will conduct a voluntary safety recall on all affected vehicles to update the IPC software on vehicles with less than 13,342 miles (21,473 kilometers). FCA US will replace the IPC on vehicles in which the mileage is not displayed. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2021. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-949 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : DEC 09, 2021 NHTSA Recall No. : 21V-949 Manufacturer Recall No. : Y94 Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 2,903 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 Jeep Wrangler Vehicle Type : Body Style : SUV Power Train : NR Descriptive Information : Some 2021 MY Jeep Wrangler Plug-In Hybrid Electric Vehicles (“PHEV”) may be equipped with instrument panel cluster (“IPC”) software that may prevent the odometer mileage from displaying after reaching 13,342 miles or 21,473 kilometers. The suspect period began September 8, 2020, with the vehicle with the earliest production date to receive suspect software during a service update, and ended on September 13, 2021, when a new IPC software version was implemented into vehicle production. The suspect software was introduced into vehicle production on June 7, 2021. The suspect period was determined using service, supplier, and vehicle production records. Similar vehicles not included in this recall were built before or after the suspect vehicle production period and were not updated during service with suspect IPC software. Production Dates : SEP 08, 2020 – SEP 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-949 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : Federal Motor Vehicle Safety Standard (“FMVSS”) 571.101, Controls and Displays, Section 4, defines the odometer as an indicator that must display the magnitude of its sensed characteristic, which is defined under Safety Act 49 USC 32702 Definitions, as the distance driven. After reaching 13,342 miles the odometers of these vehicles will no longer display the magnitude of its sensed characteristic (mileage). FMVSS 1 : 101 – Control and displays FMVSS 2 : NR Description of the Safety Risk : The vehicle operator will notice that the odometer value is not displayed. If this warning is not heeded, a missing odometer reading may lead to missed or delayed critical vehicle maintenance. Potential failed components, due to a lack of maintenance, may lead to a vehicle crash without prior warning. Description of the Cause : NR Identification of Any Warning that can Occur : The odometer display will no longer display numerical integers, but instead two dashes. Involved Components : Component Name 1 : Cluster, Instrument Panel Component Description : Instrument Panel Cluster Component Part Number : 68499481AH / 68499482AH / 68499481AF / 68499482AF Supplier Identification : Component Manufacturer Name : Marelli North America Inc. Address : 26555 Northwestern Hwy. Southfield Michigan 48033 Country : United States Chronology : • On November 10, 2021, FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance recognized that after the instrument panel cluster odometer reading reaches 13,342 miles (21,473 kilometers), the odometer may no longer display the numerical mileage, potentially not in compliance with FMVSS No. 101. Part 573 Safety Recall Report 21V-949 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 • On December 02, 2021, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to update the IPC software on vehicles with less than 13,342 miles (21,473 kilometers). FCA US will replace the IPC on vehicles in which the mileage is not displayed. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : The remedy is updated software, either by flashing the IPC if the mileage is below 13,342 or replacing the IPC if no mileage is displayed. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **12/09/2021: FCA US will notify dealers and begin notifying owners on or about 01/28/2022. Planned Dealer Notification Date : JAN 28, 2022 – JAN 28, 2022 Planned Owner Notification Date : JAN 28, 2022 – JAN 28, 2022 * NR – Not Reported

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