Safety Recall Y72 / NHTSA 21V-950 Headlight Software Update – 2021 Jeep Grand Cherokee

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This notice applies to your vehicle, Y72/NHTSA 21V-950 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership. 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall Y72. IMPORTANT SAFETY RECALL Headlight Software Update Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US has decided that certain [2021 Model Year (WL) Jeep® Grand Cherokee L] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 571.108 – Lamps, reflective devices, and associated equipment, Section 6, Table 1A. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The headlamps on your vehicle [1] may be inoperable. Inoperable headlamps may result in reduced visibility for the driver, which can cause vehicle crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will reprogram the Smart Lighting Module (SLM). The estimated repair time is 30 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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12/10/2021 New Safety Recall Advanced Communication – Y72 FCA US LLC (FCA US) has announced a safety recall on certain 2021 Model Year (WL) Jeep® Grand Cherokee L vehicles. REASON FOR THIS SAFETY RECALL Suspect vehicles may have one or both headlamps inoperable. Inoperable headlamps may result in reduced visibility for the driver, which can cause vehicle crash without prior warning. Federal Motor Vehicle Safety Standard (“FMVSS”) 571.108, Lamps, reflective devices, and associated equipment, Section 6, Table 1A requires lower beam headlamps that “are energized when the beam selector switch is in the lower beam position.” SERVICE ACTION FCA US will conduct a voluntary safety recall on all affected vehicles to reprogram the Smart Lighting Module (SLM). The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2021. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC

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 Copyright 2021, FCA US LLC, All Rights Reserved (djt) December 2021 Dealer Service Instructions for: Safety Recall Y72 / NHTSA 21V-950 Headlight Software Update Effective immediately all repairs on involved vehicles are to be performed according to this recall. Service Action / Rapid Response Transmittal (RRT) 21-109 / Service Bulletin (TSB) 08-127-21 is no longer applicable for the vehicles involved in this recall. 2021 (WL) Jeep Grand Cherokee L NOTE: This recall applies only to the above vehicles equipped with a lighting system sales codes LPX and LM6. NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall. Remedy Available IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. Safety Recall Y72 – Headlamps Inoperative Page 2 The headlamps on about 36,900 of the above vehicles may have one or both headlamps inoperable. Inoperable headlamps may result in reduced visibility for the driver, which can cause vehicle crash without prior warning. Federal Motor Vehicle Safety Standard (“FMVSS”) 571.108, Lamps, reflective devices, and associated equipment, Section 6, Table 1A requires lower beam headlamps that “are energized when the beam selector switch is in the lower beam position.” Reprogram the left or right Smart Lighting Modules (SLML and SLMR), or both as needed. No parts are required to perform this service procedure. No parts return required for this campaign. The following special tools are required to perform this repair:  NPN wiTECH MDP (Mopar Diagnostic Pod)  NPN Laptop Computer  NPN wiTECH Software Subject Repair Parts Information Parts Return Special Tools Safety Recall Y72 – Headlamps Inoperative Page 3 A. Inspect Headlamps 1. Turn the headlamp knob to the ON position. 2. Are both headlamps working on low and high beam?  Yes: No further action is required. Close the recall.  No: Reprogram the SLM for each inoperative headlamp, left or right. B. Reprogram the SLML or SLMR NOTE: The wiTECH scan tool must be used to perform this recall. The wiTECH software is required to be at the latest release level before performing this procedure. 1. Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge. NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage. 2. Place the ignition in the “RUN” position. 3. Connect the wiTECH MDP to the vehicle data link connector. 4. Open the wiTECH 2.0 website. 5. Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the screen. Click “Accept”. Service Procedure Safety Recall Y72 – Headlamps Inoperative Page 4 6. From the “Vehicle Selection” screen, select the vehicle to be updated. 7. From the “Action Items” screen, select the “Topology” tab. 8. From the “Topology” tab, select the “SLML or SLMR” icon. 9. From the “Flash” tab, compare the “Current Electronic Control Unit (ECU) Part Number” with the “New ECU Part Number” listed.  If the “Current ECU part Number” is the same as the “New Part Number”, proceed to Step 14.  If the “Current ECU part Number” is NOT the same as the “New Part Number”, continue with Step 10. 10. From the flash ECU agreement page, agree to terms by checking the box. 11. Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash. 12. From the “Topology” screen, select the “All DTCs” tab to view the DTCs. 13. Select “Clear All DTCs” and then select “Close”. 14. Place the ignition in the “OFF” position and then remove the wiTECH MDP device from the vehicle. 15. Remove the battery charger from the vehicle. 16. Close the vehicle hood and return the vehicle to the customer. Service Procedure [Continued] Safety Recall Y72 – Headlamps Inoperative Page 5 Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use one of the following labor operation numbers and time allowances: Labor Operation Time Number Allowance Inspect Headlamp Operation 18-Y7-21-81 0.2 hours Inspect Headlamp Operation and Reprogram SLML and/or SLMR 18-Y7-21-82 0.2 hours To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached. Completion Reporting and Reimbursement Dealer Notification Owner Notification and Service Scheduling Safety Recall Y72 – Headlamps Inoperative Page 6 All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC Vehicle Lists, Global Recall System, VIP and Dealer Follow Up Additional Information This notice applies to your vehicle, Y72/NHTSA 21V-950 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership. 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall Y72. IMPORTANT SAFETY RECALL Headlight Software Update Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US has decided that certain [2021 Model Year (WL) Jeep® Grand Cherokee L] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 571.108 – Lamps, reflective devices, and associated equipment, Section 6, Table 1A. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The headlamps on your vehicle [1] may be inoperable. Inoperable headlamps may result in reduced visibility for the driver, which can cause vehicle crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will reprogram the Smart Lighting Module (SLM). The estimated repair time is 30 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-950 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : DEC 09, 2021 NHTSA Recall No. : 21V-950 Manufacturer Recall No. : Y72 Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 36,929 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2021 Jeep Grand Cherokee L Vehicle Type : Body Style : SUV Power Train : NR Descriptive Information : Some 2021 MY Jeep Grand Cherokee L vehicles equipped with a smart lighting module (“SLM”) may have received an incomplete software update which could result in one or both headlamps being inoperable. The suspect period began on December 3, 2020, when the first vehicle was built with a SLM that may have received an incomplete software update, and ended on July 27, 2021, when vehicles were built with correct SLM software. The suspect period was determined using vehicle production records. Similar vehicles not included in this recall were built either before or after the suspect period, or were built with SLMs with complete and correct software. Production Dates : DEC 03, 2020 – JUL 27, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Federal Motor Vehicle Safety Standard (“FMVSS”) 571.108, Lamps, reflective devices, and associated equipment, Section 6, Table 1A requires lower beam headlamps that “are energized when the beam selector switch is in the lower beam position.” Suspect vehicles may have one or both headlamps inoperable. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR Part 573 Safety Recall Report 21V-950 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : Inoperable headlamps may result in reduced visibility for the driver, which can cause vehicle crash without prior warning. Description of the Cause : NR Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Headlamp Assembly Component Description : Headlamp Assembly Component Part Number : 68376974AE, 68376975AE, 68376986AE, 68376987AE, 68376992AE, 68376993AE Supplier Identification : Component Manufacturer Name : Automotive Lighting North America Address : 3900 Automation Drive Auburn Hills Michigan 48326 Country : United States Chronology : • On November 17, 2021, FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance recognized an incomplete SLM software update existed on certain vehicles resulting in one or both headlamps being inoperable, potentially not in compliance with FMVSS No. 108. • On December 02, 2021, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Part 573 Safety Recall Report 21V-950 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to reprogram the SLM. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : This recall is not the result of a design defect but rather an incomplete component software update. The remedy includes correct software that meets the FMVSS 108 Lamps, reflective devices, and associated equipment requirements. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **12/09/2021: FCA US will notify dealers and begin notifying owners on or about 01/28/2022. Planned Dealer Notification Date : JAN 28, 2022 – JAN 28, 2022 Planned Owner Notification Date : JAN 28, 2022 – JAN 28, 2022 * NR – Not Reported

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