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December 9, 2021 NHTSA CAMPAIGN NUMBER: 21V950000
Inoperable Headlights/FMVSS 108
Inoperable headlights can reduce visibility for the driver and oncoming traffic, increasing the risk of a crash.
NHTSA Campaign Number: 21V950
Manufacturer Chrysler (FCA US, LLC)
Components EXTERIOR LIGHTING
Potential Number of Units Affected 36,929
Summary
Chrysler (FCA US, LLC) is recalling certain Jeep Grand Cherokee L vehicles equipped with smart lighting modules (SLM). An incomplete SLM software update may cause one or both headlights to become inoperable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamps, Reflective Devices, and Associated Equipment.”
Remedy
Dealers will reprogram the SLM software, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC’s number for this recall is Y72.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
New Safety Recall Advanced Communication – Y72
FCA US LLC (FCA US) has announced a safety recall on certain 2021 Model Year (WL) Jeep® Grand Cherokee L vehicles.
REASON FOR THIS SAFETY RECALL
Suspect vehicles may have one or both headlamps inoperable. Inoperable headlamps may result in reduced visibility for the driver, which can cause vehicle crash without prior warning.
Federal Motor Vehicle Safety Standard (“FMVSS”) 571.108, Lamps, reflective devices, and associated equipment, Section 6, Table 1A requires lower beam headlamps that “are energized when the beam selector switch is in the lower beam position.”
SERVICE ACTION
FCA US will conduct a voluntary safety recall on all affected vehicles to reprogram the Smart Lighting Module (SLM). The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2021.
December 2021
Dealer Service Instructions for:
Safety Recall Y72 / NHTSA 21V-950 Headlight Software Update
Effective immediately all repairs on involved vehicles are to be performed according to this recall. Service Action / Rapid Response Transmittal (RRT) 21-109 / Service Bulletin (TSB) 08-127-21 is no longer applicable for the vehicles involved in this recall.
Remedy Available
2021 | (WL) | Jeep Grand Cherokee L |
NOTE: This recall applies only to the above vehicles equipped with a lighting system sales codes LPX and LM6.
NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The headlamps on about 36,900 of the above vehicles may have one or both headlamps inoperable. Inoperable headlamps may result in reduced visibility for the driver, which can cause vehicle crash without prior warning.
Federal Motor Vehicle Safety Standard (“FMVSS”) 571.108, Lamps, reflective devices, and associated equipment, Section 6, Table 1A requires lower beam headlamps that “are energized when the beam selector switch is in the lower beam position.”
Repair
Reprogram the left or right Smart Lighting Modules (SLML and SLMR), or both as needed.
Parts Information
No parts are required to perform this service procedure.
Parts Return
No parts return required for this campaign.
Special Tools
The following special tools are required to perform this repair:
|
wiTECH MDP (Mopar Diagnostic Pod) |
|
Laptop Computer |
|
wiTECH Software |
Service Procedure
A. Inspect Headlamps
- Turn the headlamp knob to the ON position.
- Are both headlamps working on low and high beam?
- Yes: No further action is required. Close the recall.
- No: Reprogram the SLM for each inoperative headlamp, left or right.
B. Reprogram the SLML or SLMR
NOTE: The wiTECH scan tool must be used to perform this recall. The wiTECH software is required to be at the latest release level before performing this procedure.
- Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.
- Place the ignition in the “RUN” position.
- Connect the wiTECH MDP to the vehicle data link connector.
- Open the wiTECH 2.0 website.
- Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the screen. Click “Accept”.
- From the “Vehicle Selection” screen, select the vehicle to be updated.
- From the “Action Items” screen, select the “Topology” tab.
- From the “Topology” tab, select the “SLML or SLMR” icon.
- From the “Flash” tab, compare the “Current Electronic Control Unit (ECU) Part Number” with the “New ECU Part Number” listed.
- If the “Current ECU part Number” is the same as the “New Part Number”, proceed to Step 14.
- If the “Current ECU part Number” is NOT the same as the “New Part Number”, continue with Step 10.
- From the flash ECU agreement page, agree to terms by checking the box.
- Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash.
- From the “Topology” screen, select the “All DTCs” tab to view the DTCs.
- Select “Clear All DTCs” and then select “Close”.
- Place the ignition in the “OFF” position and then remove the wiTECH MDP device from the vehicle.
- Remove the battery charger from the vehicle.
- Close the vehicle hood and return the vehicle to the customer.
Chronology :
- On November 17, 2021, FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance recognized an incomplete SLM software update existed on certain vehicles resulting in one or both headlamps being inoperable, potentially not in compliance with FMVSS No. 108.
- On December 02, 2021, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
JEEP | GRAND CHEROKEE | 2021 |
9 Associated Documents
Recall Quarterly Report #1, 2021-4
RCLQRT-21V950-9252.PDF 211.148KB
Recall Acknowledgement
RCAK-21V950-5868.pdf 645.182KB
Manufacturer Notices(to Dealers,etc) – NSRAC re New Safety Recall Advanced Communication Y72 FCA US LLC (FCA US) has announced a safety recall on certain 2021 Model Year (WL) Jeep Grand Cherokee L vehicles
Manufacturer Notices(to Dealers,etc) – Safety Recall Y72 / NHTSA 21V-950 Headlight Software Update
RCMN-21V950-9363.pdf 777.225KB
Noncompliance Notice 573 Report
RCLRPT-21V950-9458.PDF 214.071KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V950-2107.pdf 515.872KB
Recall Quarterly Report
RCLQRT-21V950-0304.PDF 211.258KB
Recall Quarterly Report #3, 2022-2
RCLQRT-21V950-8800.PDF 211.345KB
Recall Quarterly Report #4, 2022-3
RCLQRT-21V950-0613.PDF 211.458KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V950&docType=RCL
Reprogramming
Chrysler J2534 Application Overview
Flash Availability - J2534/Pass Thru Device
Vehicle to Diagnostic Tool Reference Chart
Chrysler Recommended J2534 Devices
For Chrysler recommended J2534 device, see below table.
J2534 Device | Firmware Version |
CTC Vehicle Box * | 1.9 |
UCAN 2 | 1.0 |
Blue Streak -2534 Global Programmer | 2.10 |
Actia I+ME Passthru | 2.07 |
* Chrysler recommends the CTC Vehicle Box Device for Chrysler SCI ECU reprogramming. SCI reprogramming is used on most PCMs and TCMs prior to the introduction of CAN bus vehicles which began in 2004 (Durango).
Compatible J2534 Devices
CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool | |
CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool | |
CarDAQ-Plus | |
CarDAQ-M | |
VSI J2534 ECU Reprogrammer | |
Click on the link below to:
Download J2534 Application
(Install the wiTECH 2.0 J2534 Application on your computer)
Download the Setup Utility
(Configure your microPod/MDP device)
Launch wiTECH 2.0
(Once subscription and users are assigned to a tool please follow this link to access wiTECH)
https://www.mopartsp.com/support
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- 🌐【Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys Elite】Autel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘.
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- 👍【2024 New OE Level Online Functions 】Bidirectional Scan Tool offers you various high-end online functions, which enable you to access the online data to do fast & complicated vehicle repairs, e.g. 1) ECU Coding for replacing, match, relearn, recode new ECU modules; 2) Online Coding for BMW, Audi, VW, Porsche, Benz to surf OEM data; 3) VAG Guided functions ease complex issues; 4) Personalization & ADAS improving car performance and driving safety.
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, Subaru, & VW/Audi.
- Supports Current GM Vehicles: Now includes CAN-FD, DoIP (Diagnostics over Internet Protocol - as defined in J2534-2) and support for J2534 version 5.0. This is the tool that GM dealerships use for diagnostics and reprogramming.
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- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
- 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
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- 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
Last update on 2024-03-18 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
This notice applies to your vehicle, Y72/NHTSA 21V-950 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership. 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall Y72. IMPORTANT SAFETY RECALL Headlight Software Update Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US has decided that certain [2021 Model Year (WL) Jeep® Grand Cherokee L] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 571.108 – Lamps, reflective devices, and associated equipment, Section 6, Table 1A. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The headlamps on your vehicle [1] may be inoperable. Inoperable headlamps may result in reduced visibility for the driver, which can cause vehicle crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will reprogram the Smart Lighting Module (SLM). The estimated repair time is 30 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371
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12/10/2021 New Safety Recall Advanced Communication – Y72 FCA US LLC (FCA US) has announced a safety recall on certain 2021 Model Year (WL) Jeep® Grand Cherokee L vehicles. REASON FOR THIS SAFETY RECALL Suspect vehicles may have one or both headlamps inoperable. Inoperable headlamps may result in reduced visibility for the driver, which can cause vehicle crash without prior warning. Federal Motor Vehicle Safety Standard (“FMVSS”) 571.108, Lamps, reflective devices, and associated equipment, Section 6, Table 1A requires lower beam headlamps that “are energized when the beam selector switch is in the lower beam position.” SERVICE ACTION FCA US will conduct a voluntary safety recall on all affected vehicles to reprogram the Smart Lighting Module (SLM). The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2021. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC
**************************************************************************************************************
Copyright 2021, FCA US LLC, All Rights Reserved (djt) December 2021 Dealer Service Instructions for: Safety Recall Y72 / NHTSA 21V-950 Headlight Software Update Effective immediately all repairs on involved vehicles are to be performed according to this recall. Service Action / Rapid Response Transmittal (RRT) 21-109 / Service Bulletin (TSB) 08-127-21 is no longer applicable for the vehicles involved in this recall. 2021 (WL) Jeep Grand Cherokee L NOTE: This recall applies only to the above vehicles equipped with a lighting system sales codes LPX and LM6. NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall. Remedy Available IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. Safety Recall Y72 – Headlamps Inoperative Page 2 The headlamps on about 36,900 of the above vehicles may have one or both headlamps inoperable. Inoperable headlamps may result in reduced visibility for the driver, which can cause vehicle crash without prior warning. Federal Motor Vehicle Safety Standard (“FMVSS”) 571.108, Lamps, reflective devices, and associated equipment, Section 6, Table 1A requires lower beam headlamps that “are energized when the beam selector switch is in the lower beam position.” Reprogram the left or right Smart Lighting Modules (SLML and SLMR), or both as needed. No parts are required to perform this service procedure. No parts return required for this campaign. The following special tools are required to perform this repair: NPN wiTECH MDP (Mopar Diagnostic Pod) NPN Laptop Computer NPN wiTECH Software Subject Repair Parts Information Parts Return Special Tools Safety Recall Y72 – Headlamps Inoperative Page 3 A. Inspect Headlamps 1. Turn the headlamp knob to the ON position. 2. Are both headlamps working on low and high beam? Yes: No further action is required. Close the recall. No: Reprogram the SLM for each inoperative headlamp, left or right. B. Reprogram the SLML or SLMR NOTE: The wiTECH scan tool must be used to perform this recall. The wiTECH software is required to be at the latest release level before performing this procedure. 1. Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge. NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage. 2. Place the ignition in the “RUN” position. 3. Connect the wiTECH MDP to the vehicle data link connector. 4. Open the wiTECH 2.0 website. 5. Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the screen. Click “Accept”. Service Procedure Safety Recall Y72 – Headlamps Inoperative Page 4 6. From the “Vehicle Selection” screen, select the vehicle to be updated. 7. From the “Action Items” screen, select the “Topology” tab. 8. From the “Topology” tab, select the “SLML or SLMR” icon. 9. From the “Flash” tab, compare the “Current Electronic Control Unit (ECU) Part Number” with the “New ECU Part Number” listed. If the “Current ECU part Number” is the same as the “New Part Number”, proceed to Step 14. If the “Current ECU part Number” is NOT the same as the “New Part Number”, continue with Step 10. 10. From the flash ECU agreement page, agree to terms by checking the box. 11. Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash. 12. From the “Topology” screen, select the “All DTCs” tab to view the DTCs. 13. Select “Clear All DTCs” and then select “Close”. 14. Place the ignition in the “OFF” position and then remove the wiTECH MDP device from the vehicle. 15. Remove the battery charger from the vehicle. 16. Close the vehicle hood and return the vehicle to the customer. Service Procedure [Continued] Safety Recall Y72 – Headlamps Inoperative Page 5 Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use one of the following labor operation numbers and time allowances: Labor Operation Time Number Allowance Inspect Headlamp Operation 18-Y7-21-81 0.2 hours Inspect Headlamp Operation and Reprogram SLML and/or SLMR 18-Y7-21-82 0.2 hours To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached. Completion Reporting and Reimbursement Dealer Notification Owner Notification and Service Scheduling Safety Recall Y72 – Headlamps Inoperative Page 6 All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC Vehicle Lists, Global Recall System, VIP and Dealer Follow Up Additional Information This notice applies to your vehicle, Y72/NHTSA 21V-950 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership. 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall Y72. IMPORTANT SAFETY RECALL Headlight Software Update Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US has decided that certain [2021 Model Year (WL) Jeep® Grand Cherokee L] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 571.108 – Lamps, reflective devices, and associated equipment, Section 6, Table 1A. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The headlamps on your vehicle [1] may be inoperable. Inoperable headlamps may result in reduced visibility for the driver, which can cause vehicle crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will reprogram the Smart Lighting Module (SLM). The estimated repair time is 30 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-950 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : DEC 09, 2021 NHTSA Recall No. : 21V-950 Manufacturer Recall No. : Y72 Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 36,929 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2021 Jeep Grand Cherokee L Vehicle Type : Body Style : SUV Power Train : NR Descriptive Information : Some 2021 MY Jeep Grand Cherokee L vehicles equipped with a smart lighting module (“SLM”) may have received an incomplete software update which could result in one or both headlamps being inoperable. The suspect period began on December 3, 2020, when the first vehicle was built with a SLM that may have received an incomplete software update, and ended on July 27, 2021, when vehicles were built with correct SLM software. The suspect period was determined using vehicle production records. Similar vehicles not included in this recall were built either before or after the suspect period, or were built with SLMs with complete and correct software. Production Dates : DEC 03, 2020 – JUL 27, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Federal Motor Vehicle Safety Standard (“FMVSS”) 571.108, Lamps, reflective devices, and associated equipment, Section 6, Table 1A requires lower beam headlamps that “are energized when the beam selector switch is in the lower beam position.” Suspect vehicles may have one or both headlamps inoperable. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR Part 573 Safety Recall Report 21V-950 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : Inoperable headlamps may result in reduced visibility for the driver, which can cause vehicle crash without prior warning. Description of the Cause : NR Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Headlamp Assembly Component Description : Headlamp Assembly Component Part Number : 68376974AE, 68376975AE, 68376986AE, 68376987AE, 68376992AE, 68376993AE Supplier Identification : Component Manufacturer Name : Automotive Lighting North America Address : 3900 Automation Drive Auburn Hills Michigan 48326 Country : United States Chronology : • On November 17, 2021, FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance recognized an incomplete SLM software update existed on certain vehicles resulting in one or both headlamps being inoperable, potentially not in compliance with FMVSS No. 108. • On December 02, 2021, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Part 573 Safety Recall Report 21V-950 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to reprogram the SLM. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : This recall is not the result of a design defect but rather an incomplete component software update. The remedy includes correct software that meets the FMVSS 108 Lamps, reflective devices, and associated equipment requirements. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **12/09/2021: FCA US will notify dealers and begin notifying owners on or about 01/28/2022. Planned Dealer Notification Date : JAN 28, 2022 – JAN 28, 2022 Planned Owner Notification Date : JAN 28, 2022 – JAN 28, 2022 * NR – Not Reported
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