Safety Recall Z11 – HV Battery – 2017-2018 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV)

February 11, 2022 NHTSA CAMPAIGN NUMBER: 22V077000

Vehicle Fire When Parked

A vehicle fire increases the risk of injury.

 

NHTSA Campaign Number: 22V077

Manufacturer Chrysler (FCA US, LLC)

Components HYBRID PROPULSION SYSTEM

Potential Number of Units Affected 16,741

 

Summary

Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV). A vehicle fire can occur when parked, even with the ignition in the “Off” position.

 

Remedy

Owners are advised not to recharge their vehicles, and to park outside and away from structures, until they are repaired. Letters notifying owners of the safety risk were mailed on February 25, 2022. Second letters will be mailed once the remedy is available. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC’s number for this recall is Z11.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


New Safety Recall Advanced Communication – Z11

 

FCA US LLC (FCA US) has announced a safety recall on certain 2017 and 2018 Model Year (RU) Chrysler Pacifica vehicles equipped with a 3.6L PHEV Hybrid Engine.

 

REASON FOR THIS SAFETY RECALL

Some of the above Plug-in Hybrid Electric Vehicles (PHEV) have experienced fires. The defect has not yet been identified and the root cause of these fires is still being investigated. A vehicle may experience a fire, even with the ignition in the “OFF” mode. A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage.

 

Until further notice, FCA is advising owners of these hybrid vehicles to refrain from recharging the high voltage battery, and to park them away from structures and other vehicles.

 

SERVICE ACTION

FCA US will conduct a voluntary safety recall on all affected vehicles. The remedy for this condition is not currently available.  Dealers will be notified of the launch of this safety recall by way of established communication methods.

 

We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.

 


FEB 2022

SAFETY RECALL Z11: MY 2017-18 CHRYSLER PACIFICA

(RU) PHEV — CUSTOMER COMMUNICATIONS

 

The Z11 recall involves model year 2017 and 2018 Chrysler Pacifica Hybrid vehicles for a possible fire event; no other Pacifica models are affected.

Until further notice, the company is advising owners of these hybrid vehicles to refrain from recharging them and to park them away from structures and other vehicles.

Jeep® Brand plug-in hybrid vehicles with 4xe technology are unaffected.

Stellantis will contact customers if their vehicles are affected; notification by mail is expected to begin this month. U.S. based customers with additional questions or concerns may call 800-853-1403.

To ensure a consistent message to our customers and avoid misinformation, please ensure your customer-facing dealer personnel have reviewed the following talking points.

 

POTENTIAL CUSTOMER COMMUNICATION TOPICS

  • If a customer requires immediate assistance, please contact Customer Care on the customer’s behalf at 800-853-1403.
  • If a customer asks if there a connection between the fires and recharging: “We have not made that determination. Out of an abundance of caution, we are advising owners of MY17-18 Chrysler Pacifica Hybrid vehicles to refrain from recharging until their vehicles are remedied.”
  • If a customer asks if he or she can drive their vehicle: “We are unaware of any incidents that involve customers driving their vehicle.”
  • If a customer asks why the company is not recalling MY19-22 vehicles: “There is no data to suggest a problem with these vehicles. As with all our vehicles, if we identify a defect, we conduct a safety recall. There is no such finding for any other model years.”
  • If a customer asks what is causing the fires: “We are working to confirm the cause.”
  • If a customer asks when the company will complete its investigation: “We’re working as expeditiously as possible, within the confines of scientific and engineering disciplines. Our investigation will conclude when we’re satisfied that our findings will protect our customers.”
  • If a customer asks if there is a link to a previous recall involving Chrysler Pacifica Hybrid fires: “No. This campaign is unrelated to any other. The previous Chrysler Pacifica Hybrid campaign involved only the 12-volt battery system and a smaller number of fires.”
  • If a customer asks when a remedy will become available: “The remedy is under development. We are expediting, but with due care. Remedy development is a process that includes numerous steps from validation to writing and distributing repair instructions for service technicians.”

 

Thank you,

 

Mopar

 


 

 


2 Affected Products

Vehicle

MAKE MODEL YEAR
CHRYSLER PACIFICA HYBRID 2017-2018

 


8 Associated Documents

Recall Acknowledgement

RCAK-22V077-8147.pdf 776.278KB

RCAK-22V077-8147

 


Defect Notice 573 Report

RCLRPT-22V077-3486.PDF 213.975KB

RCLRPT-22V077-3486

 


Manufacturer Notices(to Dealers,etc) – NSRAC re FCA US LLC (FCA US) has announced a safety recall on certain 2017 and 2018 Model Year (RU) Chrysler Pacifica vehicles equipped with a 3.6L PHEV Hybrid Engine.

RCMN-22V077-3070.pdf 51.377KB

RCMN-22V077-3070

 


Manufacturer Notices(to Dealers,etc) – SAFETY RECALL Z11: MY 2017-18 CHRYSLER PACIFICA (RU) PHEV — CUSTOMER COMMUNICATIONS

RCMN-22V077-8275.pdf 134.9KB

RCMN-22V077-8275

 


Manufacturer Notices(to Dealers,etc) – NSRAC Final re FCA US LLC (FCA US) has announced a safety recall on certain 2017 and 2018 Model Year (RU) Chrysler Pacifica vehicles equipped with a 3.6L PHEV Hybrid Engine.

RCMN-22V077-8435.pdf 52.212KB

RCMN-22V077-8435

 


Miscellaneous Document – FCA US LLC Z11 Involved Component Part Numbers Chrysler Pacifica PHEV Battery Pack Assembly

RMISC-22V077-7295.pdf 334.061KB

RMISC-22V077-7295

 


Manufacturer Notices(to Dealers,etc) – NSRAC Combo re FCA US LLC (FCA US) has announced a safety recall on certain 2017 and 2018 Model Year (RU) Chrysler Pacifica vehicles equipped with a 3.6L PHEV Hybrid Engine.

RCMN-22V077-2384.pdf 165.073KB

RCMN-22V077-2384

 


ISSUED Interim Owner Notification Letter(Part 577)

RIONL-22V077-8347.pdf 127.551KB

RIONL-22V077-8347

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V077&docType=RCL

 


 

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Last update on 2023-01-27 / Affiliate links / Images from Amazon Product Advertising API

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