22E019 – Equipment Safety Recall Z26 – Steering Gear – Mopar

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03/15/2022 New Safety Recall Advanced Communication – Z26 FCA US LLC (FCA US) has announced a safety recall on certain: Mopar Gear Assembly – Steering Rack & Pinion Electric 68499166AA Mopar Gear Assembly – Steering Rack & Pinion Electric 68499163AA Mopar Gear Assembly – Steering Rack & Pinion Electric 68498478AA REASON FOR THIS SAFETY RECALL Some of the above steering gears may have been built with a rack bar manufactured with hardness below specification, and may in certain circumstances, result in bending or yielding. If the steering gear rack bar yields, it could cause a rack bar to bind within the steering rack, possibly resulting in sudden greater effort required to maintain directional steering control and/or the inability to maintain directional steering control. A sudden greater effort required to maintain directional steering control and/or the inability to maintain directional steering control can cause a vehicle crash without prior warning. SERVICE ACTION FCA US will conduct a voluntary safety recall on all affected parts to replace or repurchase the steering gear assembly. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 1st Quarter of 2022. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC

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FCA US LLC Recall Part Number/Model Compatibility Z26 – 2021-2022 WD/WK – Steering Rack Bar Heat Treat Submitted on March 14, 2022 The chart below shows the vehicle make/model/model year(s) in which the recalled components COULD be used/installed as aftermarket or service parts. This list does not represent vehicle models or model years in which the recalled components were used for initial vehicle production. Dodge Durango & Jeep Grand Cherokee (WK) STEERING RACK ASSEMBLY PART NUMBERS BY MAKE/MODEL/MODEL YEAR(S) 201620172018201920202021202220162017201820192020202120222016201720182019202020212022201620172018201920202021202268524926AAGEAR – RACK AND PINIONX68499163AA GEAR – RACK AND PINIONXXXXXXXXXXXXX68499166AAGEAR – RACK AND PINIONXXXXXXXXXMake / Model / Model YearPart NumberPart Name/DescriptionJeep Grand Cherokee W2Jeep Grand Cherokee W3Dodge Durango WDGrand Cherokee WK

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Z26/NHTSA 22E-019 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment DEALERSHIP INSTRUCTIONS Please reference Safety Recall Z26. IMPORTANT SAFETY RECALL Steering Gear Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA has decided that a defect, which relates to motor vehicle safety, exists in certain steering gear assemblies part numbers 68524908AA, 68524926AA and 68572913AA. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY ITEM OF EQUIPMENT NEED REPAIRS? FCA US records indicate that you may have purchased a replacement steering gear assembly for your vehicle [1]. The steering gear assembly may have been built with a rack bar manufactured with hardness below specification that may bend or yield in certain circumstances. If the rack bar yields, it could bind within the steering rack, possibly resulting in sudden greater effort required to maintain directional steering control and/or the inability to maintain directional steering control, which can cause a vehicle crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your steering gear [2] free of charge (parts and labor). To do this, return an uninstalled steering gear assembly to your dealer for exchange. If the steering gear has been installed, your dealer will replace the steering gear in-vehicle. The estimated repair time for installed steering gear assemblies is 8 hours. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit. We recommend that you schedule a service appointment after May 27, 2022 to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations Fiat Chrysler Automobiles US LLC [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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© Copyright 2022, FCA US LLC, All Rights Reserved (djt) May 2022 Dealer Service Instructions for: Safety Recall Z26 / NHTSA 22E-019 Steering Gear Steering gear assembly part numbers 68524908AA, 68524926AA and 68572913AA. Some of the steering gear assemblies above may have been built with a rack bar manufactured with hardness below specification that may bend or yield in certain circumstances. If the rack bar yields, it could bind within the steering rack, possibly resulting in sudden greater effort required to maintain directional steering control and/or the inability to maintain directional steering control, which can cause a vehicle crash without prior warning. Remedy Available IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Dealers should complete this campaign service on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in used vehicle inventory and those vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. Subject Safety Recall Z26 – Steering Gear Page 2 If the steering gear has not been installed, exchange it. If the steering gear has been installed, replace it using the following procedure. Part Number Qty. Description One of the following Steering Rack & Pinion Gear Assemblies: 68524908AA 1 Steering Rack & Pinion Gear Assembly (WD 2WD 5.7L) (WK WD 4WD 3.6L) 68524926AA 1 Steering Rack & Pinion Gear Assembly (WD 6.4 SRT Sales Code ESG) (WD 5.7L high perf suspension Sales Code EZH) 68572913AA 1 Steering Rack & Pinion Gear Assembly (WK LHD 3.6L) 06510206AA 1 Pinch Bolt 06511398AA 2 Nut, Upper Ball Joint 06511398AA 2 Nut, Outer Tie Rod 06512099AA 2 Clevis Nut 06512111AA 2 Clevis Bolt 04809863AC 2 Washer, Half Shaft Outer 06102240AA 1 Bolt and Washer, (axle tube bushing bracket bolt and nut) 06104717AA 1 Nut, Lock (axle tube bushing bracket bolt and nut) 06509298AA 2 Nut, Axle Half Shaft to hub and bearing 06511930AA 2 Bolt, Front axle differential (cover bushing bolt & pinion nose bolt) 68087448AC 3 Bolt kit, front prop to pinion flange 06512761AA 2 Rivet, Spat Attaching – (WD only as applicable) Repair Parts Information Safety Recall Z26 – Steering Gear Page 3 No parts return required for this campaign. Render the steering gear unusable and discard. The following special tools are required to perform this repair: ➢ 9360 Remover, Tie Rod ➢ 8984C Fixture ➢ 8534C Driveline Support or Equivalent ➢ C-4150A Press, Ball Joint ➢ 10270 Protector, Half Shaft, Drive ➢ 8677 Ball Joint Remover Parts Return Special Tools Safety Recall Z26 – Steering Gear Page 4 A. Removal 1. Disconnect and isolate the negative battery cable. 2. Remove the air cleaner body. 3. Disconnect the throttle body wire harness connector and disengage the wire harness clip from the throttle body. 4. Remove the four bolts and the throttle body and set aside. 5. Support the engine using Fixture, Engine Lifting 8984C Fixture, Driveline Support 8534C or equivalent (Figure 1). 6. Raise and support the vehicle. 7. Remove the front wheels and tires. 8. Remove the bolts (2) and remove the transmission skid plate (1) (Figure 2). Service Procedure Figure 1 – Engine Lifting Fixture Figure 2 – Transmission Skid Plate Safety Recall Z26 – Steering Gear Page 5 9. Remove the front suspension skid plate (2) by loosening the front bolts (1), removing the rear bolts (3), then the skid plate (Figure 3). 10. Remove the front skid plate (2) on standard models by removing the front (1) and rear (3) bolts, then removing the front skid plate (Figure 4). 11. For Trackhawk models, remove the outer spat rivet (1) (Figure 5). Service Procedure [Continued] Figure 3 – Front Suspension Skid Plate Figure 4 – Front Skid Plate Figure 5 – Outer Spat Limit (Trackhawk Models) Safety Recall Z26 – Steering Gear Page 6 12. For Trackhawk models, remove the four fasteners (1) from each wheel well (Figure 6). 13. For Trackhawk models, remove the two rear fasteners (1) and the 11 front fasteners (2) then remove the skid plate (Figure 7). 14. Remove the engine mount nuts (2) (Figure 8). Service Procedure [Continued] Figure 6 – Wheel Well Fasteners (Trackhawk Models) Figure 7 – Skid Plate Fasteners (Trackhawk Models) Figure 8 – Engine Mount Nuts Safety Recall Z26 – Steering Gear Page 7 15. Remove the catalytic converter heat shield from the frame. CAUTION: Steering Column Control Module (SCCM) is centered to the vehicles steering system. Failure to keep the system and steering column module centered and locked/inhibited from rotating can result in SCCM damage. 16. Place the front wheels in the straight-ahead position with the steering wheel centered and locked with a steering wheel lock. 17. Remove the steering shaft coupler pinch bolt (1) and disconnect the coupler (2) from the steering shaft. Discard the steering shaft coupler pinch bolt (Figure 9). 18. Disconnect the wheel speed sensor electrical connector (1), the wheel speed sensor wiring routing clips (2, 3), and remove the wheel speed sensor wiring (4) from the brake flex hose bracket (Figure 10). Service Procedure [Continued] Figure 9 – Steering Shaft Coupler Pinch Bolt Figure 10 – Wheel Speed Sensor Connections Safety Recall Z26 – Steering Gear Page 8 19. Disconnect the sensor wire routing clips from the brake hose and remove the wheel speed sensor wiring (3) from the knuckle (4) (Figure 11). 20. Remove the front wheel sensor mounting bolt (2) and remove the sensor (1) from the knuckle (4) (Figure 11). 21. Remove both brake calipers and hang to the side. 22. Remove the brake rotor. 23. Support the outside of the lower control arms with a suitable holding fixture and raise to normal ride height. 24. Remove the upper ball joint nuts (4) and DISCARD (Figure 12). Service Procedure [Continued] Figure 11 – Wheel Speed Sensor Figure 12 – Ball Joint Nut Safety Recall Z26 – Steering Gear Page 9 25. Separate the upper ball joints (2) from the knuckles (3) using Press, Ball Joint C- 4150A (1) (Figure 13). 26. Remove the shock clevis bracket to lower control arm nut/bolts and DISCARD. 27. Mark (3) the front driveshaft (1) and pinion flange (2) for installation reference if applicable (Figure 14). 28. Remove the driveshaft (1) from the pinion flange (2) if applicable (Figure 14). 29. Disconnect the steering gear wire harness connectors. 30. Remove the bolts (1) from the rear brackets (Figure 15). Service Procedure [Continued] Figure 15 – Bracket Figure 14 – Driveshaft & Pinion Flange Figure 13 – Ball Joint Press 4150A Safety Recall Z26 – Steering Gear Page 10 31. Using a grease pencil or equivalent, mark the location of the cradle on the underbody. 32. Support the cradle with suitable lifting device. 33. Remove the four cradle bolts (3) and separate the cradle crossmember (1) and brackets (2) from the vehicle (Figure 16). CAUTION: Remove axle vent tube prior to removing axle. Failure to remove vent tube will allow axle fluid to saturate the vent and cause reduced or improper axle venting resulting in axle damage. 34. Remove axle vent tube from axle. NOTE: Always install a NEW hub nut. The original hub nut is one-time use only and should be discarded when removed. 35. Remove halfshaft hub/bearing nut (1) and DISCARD (Figure 17). Service Procedure [Continued] Figure 16 – Cradle Figure 17 – Hub/Bearing Nut Safety Recall Z26 – Steering Gear Page 11 36. Remove tie rod end nut (1) (Figure 18). 37. Separate the outer tie rod end (3) from the knuckle (2) with Ball Joint Remover 8677 (1) (Figure 19). 38. Lean the knuckle (2) out and push halfshaft (1) out of the hub/bearing. Discard the coated washer between the outer CV joint and the hub (Figure 20). 39. Pry halfshaft from axle/axle tube with pry bar. There are notches present on the inner CV joint housing to pry against, use care not to damage halfshaft seal. Service Procedure [Continued] Figure 18 – Tie Rod End Nut Figure 19 – Ball Joint Remover 8677 Figure 20 – Halfshaft from Hub/Bearing Safety Recall Z26 – Steering Gear Page 12 40. Remove and DISCARD the front axle cover bushing bolt (2) and front axle pinion nose bushing bolt (1) from the crossmember (Figure 21). 41. Remove and DISCARD the nut and bolt (1) from front axle tube bushing (2) bracket (Figure 22). 42. Remove the bolts (3) from frame dampener (4) (Figure 22). 43. To remove the axle (1), tilt the front side of the axle downward while maneuvering the axle bracket. Then lower the axle and slide it to the RH side of the vehicle to clear the front axle cover mounting bracket (Figure 23). Service Procedure [Continued] Figure 21 – Front Axle Bushing Bolts Figure 22 – Front Axle Tube Bushing Nut & Bolt Figure 23 – Front Axle Removal Safety Recall Z26 – Steering Gear Page 13 44. Remove the two steering gear bolts (2) (Figure 24). 45. Remove the one steering gear bolt (4) (Figure 24). 46. Remove the steering gear (3) (Figure 24). B. Installation CAUTION: Steering Column Control Module (SCCM) is centered to the vehicles steering system. Failure to keep the system and steering column module centered and locked/inhibited from rotating can result in SCCM damage. 1. Drill out the rivets with a 9/64 drill bit, transfer the steering gear heat shield, secure the heat shield with the NEW self-tapping screws provided with the new steering gear. 2. Position the NEW steering gear (3) to the crossmember cradle (Figure 24). 3. Install the two steering gear bolts (2) and tighten to 250N·m (184 ft. lbs.). 4. Insert both outer tie rod end studs into the steering knuckles. 5. Install the two outer tie rod end nuts (5) and tighten them to 54N·m + 110° (40 ft. lbs. + 110°) (Figure 24). 6. Lift the axle into the cradle (if applicable). Service Procedure [Continued] Figure 24 – Steering Gear Bolts Safety Recall Z26 – Steering Gear Page 14 7. Install NEW front axle tube bushing mounting fasteners (1) in the RH axle bracket (2) and tighten to 61N·m (45 ft. lbs.) (Figure 25). 8. Install frame dampener (4) and bolts (3) and tighten to 61N·m (45 ft. lbs.). 9. Install a NEW front axle cover bushing bolt (2) and a NEW front axle pinion nose bushing bolt (1) and tighten to 118N·m (87 ft. lbs.) (Figure 26). 10. Install front axle vent tube and ensure orientation is correct. Vent Tube needs to be fully seated to vent nipple and then can be orientated to correct position. 11. Using axle seal protector 10270 (1), install halfshafts in the axle. Verify halfshaft has engaged (Figure 27). NOTE: Use care when removing seal protector Service Procedure [Continued] Figure 25 – Front Axle Fasteners Figure 26 – Front Axle Fasteners Figure 27 – Axle Seal Protector 10270 Safety Recall Z26 – Steering Gear Page 15 12. Install NEW coated washer on the outer C/V joint shaft. 13. Install halfshaft (1) through the hub/bearing (2) (Figure 20). 14. Raise the engine cradle into position guiding the engine mounts into the engine mount brackets. 15. Align the engine cradle to the marks made during removal. 16. Install the engine cradle stiffener brackets and install the four engine cradle support bolts. 17. Tighten the four engine cradle support bolts to 180 N·m (133ft. lbs.) (Figure 16). 18. Install and tighten the six engine cradle stiffener bracket bolts to 20N·m (15ft. lbs.) (Figure 15). 19. Connect the steering gear wire harness connectors. 20. Install the driveshaft with reference marks aligned (Figure 14). NOTE: Clean the driveshaft bolts and apply Mopar Lock and Seal Adhesive or equivalent to the threads before installation. 21. Install the front driveshaft bolts and tighten to 55N·m (41ft. lbs.). 22. Support the outside of the lower control arm with a suitable holding fixture, and raise to normal ride height. 23. Tighten the NEW front shock clevis bracket to lower control arm nut/bolt to 150 Nm + 45° (111ft. lbs. +45°). 24. Insert both outer tie rod end studs into the steering knuckles. 25. Install the two outer tie rod end nuts (5) and tighten them to 54Nm + 110° (40ft. lbs. +110°) (Figure 24). Service Procedure [Continued] Safety Recall Z26 – Steering Gear Page 16 26. Install the NEW upper ball joint nuts (4) and tighten to 165Nm (122ft. lbs.) (Figure 12). Caution: The steering gear must be centered prior to installing the coupler to prevent clockspring damage. 27. Connect the steering shaft coupler to the steering shaft, install a NEW coupler pinch bolt and tighten to 45N·m (33ft. lbs.). 28. Lower the engine fully onto the engine mounts. 29. Remove the engine support tool (Figure 1). 30. Tighten the engine mount nuts to 61N·m (45ft. lbs.) (Figure 8). 31. Install the brake calipers and tighten to 55N·m (41ft. lbs.). 32. Position the wheel speed sensor in the knuckle, install the mounting bolt, and tighten to 10.7 N·m (95 in. lbs.). 33. Attach the sensor wire routing clips to the brake hose. 34. Attach the wheel speed sensor wiring to the knuckle. 35. For Trackhawk models, install the two rear fasteners (1) and the 11 front fasteners (2) with the front skid plate (Figure 7). 36. For Trackhawk models, install the four fasteners (1) from each wheel well (Figure 6). 37. For Trackhawk models, install NEW outer spat rivet (1) (Figure 5). 38. Install the front skid plate on standard models by installing the front (1) and rear (3) bolts and tightening to 55 N⋅m (41 ft. lbs.) (Figure 4). 39. Install the front suspension skid plate by sliding under the front bolts (1), installing the rear bolts and tightening to 28 N⋅m (21 ft. lbs.) (Figure 3). Service Procedure [Continued] Safety Recall Z26 – Steering Gear Page 17 40. Install the transmission skid plate (1) and bolts (2). Tighten bolts to 55 N⋅m (41 ft. lbs.) (Figure 2). 41. Install the wheels and tires. 42. If removed, Install the throttle body and tighten the four bolts in a criss-cross pattern. For 3.6L engines, tighten to 9Nm (80 in. lbs.). For all other engines, tighten to 12Nm (9 ft. lbs.). 43. Perform wheel alignment, paying special attention to thrust angle. If engine cradle crossmember needs to be shifted to align thrust angle, Reference to 02 Front/Wheel Alignment- Standard Procedure. 44. Return the vehicle to the customer. Service Procedure [Continued] Safety Recall Z26 – Steering Gear Page 18 Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use the following labor operation numbers and time allowances: Labor Operation Time Number Allowance Exchange Steering Gear – Dealership Processing Fee 19-Z2-61-81 0.0 hours Replace Steering Gear 19-Z2-61-82 3.2 hours (WD, WK 3.6L Models) Replace Steering Gear 19-Z2-61-83 4.3 hours (WD, WK 5.7L or 6.4L Models) Replace Steering Gear 19-Z2-61-84 5.9 hours (WD, WK 6.2L Models) Related Operation Front End Alignment 02-00-01-50 1.0 hour Dealer Ship Handling Fee for Safety Recall Z26 95-19-30-50 Optional Equipment Air Suspension Equipped 19-00-05-61 0.3 hours All Wheel Drive/Four Wheel Drive Equipped 19-00-05-64 0.7 hours Skid Plate Equipped 19-00-05-69 0.2 hours Add the cost of the campaign parts package plus applicable dealer allowance to your claim. NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions. Completion Reporting and Reimbursement Safety Recall Z26 – Steering Gear Page 19 To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. All involved vehicle owners known to FCA are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached. All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each campaign displayed can be sorted by: those vehicles that were unsold at campaign launch, those with a phone number, city, zip code, or VIN sequence. Dealers should perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use. Dealer Notification Owner Notification and Service Scheduling Vehicle Lists, Global Recall System, VIP and Dealer Follow Up Safety Recall Z26 – Steering Gear Page 20 If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Service / Field Operations FCA US LLC Additional Information Z26/NHTSA 22E-019 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment DEALERSHIP INSTRUCTIONS Please reference Safety Recall Z26. IMPORTANT SAFETY RECALL Steering Gear Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA has decided that a defect, which relates to motor vehicle safety, exists in certain steering gear assemblies part numbers 68524908AA, 68524926AA and 68572913AA. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY ITEM OF EQUIPMENT NEED REPAIRS? FCA US records indicate that you may have purchased a replacement steering gear assembly for your vehicle [1]. The steering gear assembly may have been built with a rack bar manufactured with hardness below specification that may bend or yield in certain circumstances. If the rack bar yields, it could bind within the steering rack, possibly resulting in sudden greater effort required to maintain directional steering control and/or the inability to maintain directional steering control, which can cause a vehicle crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your steering gear [2] free of charge (parts and labor). To do this, return an uninstalled steering gear assembly to your dealer for exchange. If the steering gear has been installed, your dealer will replace the steering gear in-vehicle. The estimated repair time for installed steering gear assemblies is 8 hours. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit. We recommend that you schedule a service appointment after May 27, 2022 to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations Fiat Chrysler Automobiles US LLC [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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