Safety Recall Z35 / NHTSA 22V-249 Turn Signal Flash Rate – 2022 Jeep Grand Cherokee

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Schedule your FREE repair today! URGENT SAFETY RECALL TURN SIGNAL FLASH RATE — Z35/22V-249 [MY Make Model] AA111111 Dear CUSTOMER NAME: Please bring your vehicle and this card to your scheduled appointment. We apologize for any inconvenience and do appreciate your attention to this urgent matter. Safety recall campaign Z35/22V-249 is open on your [MY Make® Model]. ATENCIÓN! La unidad descrita en esta carta tiene un llamado a revisión pendiente por realizer. Para protegerlo a usted y a su familia, es urgente que se comunique con el grupo FCA US al teléfono 1-800-853-1403 con el fin de programar una cita y se reparada su unidad sin costo para usted. 0000014/#104026/Z35-FSP Call 1-800-853-1403 Visit recalls.mopar.com to locate your closest dealer Download the Mopar Owner’s Companion App at either the App or Google Play Stores LOGO VEHICLE PICTURE

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© Copyright 2022, FCA US LLC, All Rights Reserved (DJT) April 2022 Dealer Service Instructions for: Safety Recall Z35 / NHTSA 22V-249 Turn Signal Flash Rate 2022 (WL) Jeep Grand Cherokee and Grand Cherokee L NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall. Remedy Available IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. Safety Recall Z35 – Turn Signal Flash Rate Page 2 The turn signal flash rate on about 70 of the above vehicles may be incorrect. A turn signal that flashes at the same rate designed to indicate a failed turn signal would not provide the driver notification of a failed turn signal lamp. This could cause a crash without prior warning. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 108 S9.3.6 which requires that “Failure of one or more turn signal lamps […] must be indicated by the turn signal pilot indicator by […] a significant change in the flashing rate”. Use wiTech to reconfigure the Body Control Module (BCM). No parts are required to perform this service procedure. No parts return required for this campaign. The following special tools are required to perform this repair: ➢ NPN wiTECH MDP (Mopar Diagnostic Pod) ➢ NPN Laptop Computer ➢ NPN wiTECH Software Subject Repair Parts Information Parts Return Special Tools Safety Recall Z35 – Turn Signal Flash Rate Page 3 A. Reconfigure the BCM NOTE: The wiTECH scan tool must be used to perform this recall. The wiTECH software is required to be at the latest release level before performing this procedure. 1. Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge. NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage. 2. Place the ignition in the “RUN” position. 3. Connect the wiTECH MDP to the vehicle data link connector. 4. Open the wiTECH 2.0 website. 5. Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the screen. Click “Accept”. 6. From the “Vehicle Selection” screen, select the vehicle to be updated. 7. From the “Action Items” screen, from the left column, select “Guided Diagnostics”. 8. Select “Restore Vehicle Configuration” and follow on-screen prompts. NOTE: If the “Restore Vehicle Configuration” option is not available, the vehicle is up to date. Claim the “Restore Vehicle Configuration” LOP to close the recall. Service Procedure Safety Recall Z35 – Turn Signal Flash Rate Page 4 Note: Ensure the following parameters change throughout the routine (Figure 1). • Front Turn Signal ON Time 1/Front Turn Signal OFF Time 1: Value = 660ms • Rear Turn Signal ON Time 1/Rear Turn Signal OFF Time 1: Value = 660ms • Front Turn Signal ON Time 2/Front Turn Signal OFF Time 2: Value = 400ms • Rear Turn Signal ON Time 2/Rear Turn Signal OFF Time 2: Value = 400ms 9. After configuration is updated, confirm the flash rate of all 4 lamps (front headlamps and rear tail lamps) are the same. Service Procedure (Continued) Figure 1 – Turn Signal Flash Rate Safety Recall Z35 – Turn Signal Flash Rate Page 5 Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use the following labor operation number and time allowance: Labor Operation Time Number Allowance Inspect and Perform Restore Vehicle Configuration Routine. 18-Z3-51-82 0.2 hours NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions. To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached. Completion Reporting and Reimbursement Dealer Notification Owner Notification and Service Scheduling Safety Recall Z35 – Turn Signal Flash Rate Page 6 All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC Vehicle Lists, Global Recall System, VIP and Dealer Follow Up Additional Information

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This notice applies to your vehicle, Z35/NHTSA 22V-249 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership. 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall Z35. IMPORTANT SAFETY RECALL Turn Signal Flash Rate Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US LLC has decided that certain [2022 (WL) Jeep Grand Cherokee and Grand Cherokee L] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 108 S9.3.6 – Lamps, Reflective Devices, and Assoc. Equipment. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The turn signal flash rate on your vehicle [1] may be incorrect. A turn signal that flashes at the same rate designed to indicate a failed turn signal would not provide the driver notification of a failed turn signal lamp. This could cause a crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will update configuration parameters in the Body Control Module (BCM). The estimated repair time is one half hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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04/15/2022 _____________________________________________________________________ New Safety Recall Advanced Communication – Z35 FCA US LLC (FCA US) has announced a safety recall on certain 2022 Model Year (WL) Jeep® Grand Cherokee and Grand Cherokee L vehicles. REASON FOR THIS SAFETY RECALL Some of the above vehicles may have been built with a turn signal flash rate at the same flash rate designed to indicate a failed turn indicator and would not indicate a significant change in the flashing rate if/when there is a failure of one or more turn signal lamps. This could cause a crash without prior warning. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 108 S9.3.6 which requires that “Failure of one or more turn signal lamps […] must be indicated by the turn signal pilot indicator by […] a significant change in the flashing rate”. SERVICE ACTION FCA US will conduct a voluntary safety recall to update configuration parameters in the Body Control Module (BCM). The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in the 2nd Quarter of 2022. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-249 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : APR 14, 2022 NHTSA Recall No. : 22V-249 Manufacturer Recall No. : Z35 Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 65 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Jeep Grand Cherokee Vehicle Type : Body Style : SUV Power Train : NR Descriptive Information : Some 2022 MY Jeep Grand Cherokee vehicles may experience a turn signal flash rate at the same flash rate designed to indicate a failed turn indicator. The suspect period began on January 26, 2022, when incorrect configuration parameters were introduced into vehicle production, and ended on the same day January 26, 2022, when the correct configuration parameters were implemented in vehicle production. Supplier and vehicle production records were used to identify the suspect period. Similar vehicles not included in this recall were built before or after the suspect period, or were repaired prior to release from the production plant. The total affected vehicles for this model is 16. Production Dates : JAN 26, 2022 – JAN 26, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-249 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2022-2022 Jeep Grand Cherokee L Vehicle Type : Body Style : SUV Power Train : NR Descriptive Information : Some 2022 MY Jeep Grand Cherokee L vehicles may experience a turn signal flash rate at the same flash rate designed to indicate a failed turn indicator. The suspect period began on January 26, 2022, when incorrect configuration parameters were introduced into vehicle production, and ended on the same day January 26, 2022, when the correct configuration parameters were implemented in vehicle production. Supplier and vehicle production records were used to identify the suspect period. Similar vehicles not included in this recall were built before or after the suspect period, or were repaired prior to release from the production plant. The total affected vehicles for this model is 49. Production Dates : JAN 26, 2022 – JAN 26, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Federal Motor Vehicle Safety Standard (“FMVSS”) 108 S9.3.6 requires that “Failure of one or more turn signal lamps […] must be indicated by the turn signal pilot indicator by […] a significant change in the flashing rate”. Vehicles built with a turn signal flash rate at the same flash rate designed to indicate a failed turn indicator would not indicate a significant change in the flashing rate if/when there is a failure of one or more turn signal lamps. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR Description of the Safety Risk : If a turn signal fails, the driver will not be informed and surrounding drivers will not receive indication of the intention to change vehicle direction, which can cause a vehicle crash without prior warning. Description of the Cause : NR Identification of Any Warning that can Occur : None Involved Components : Part 573 Safety Recall Report 22V-249 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Body Control Module Component Description : Control Module – Body Controller Component Part Number : 68374988AN Supplier Identification : Component Manufacturer Name : Continental Teves AG & Co. oHG Address : Guerickestr. 7 Frankfurt Foreign States 60488 Country : Germany Chronology : • On January 28, 2022, the FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization was notified by the assembly plant that some 2022 MY Grand Cherokee and Grand Cherokee L vehicles were built with an incorrect configuration parameter for the turn signal flash rate. • On February 1, 2022, the FCA US TSRC organization opened an investigation based on information that the turn signal flash rate was rapid. • During February 2022, meetings were held between FCA US engineering and TSRC to better understand the failure mode. • During March 2022, FCA US TSRC, Engineering, Manufacturing, and Supplier Operations worked in partnership to determine the suspect population. • On March 23, 2022, the FCA US TSRC organization recognized a vehicle build issue existed on certain vehicles related to the turn signal flash rate, potentially not in compliance with FMVSS No. 108. • On April 7, 2022, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Part 573 Safety Recall Report 22V-249 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to update configuration parameters in the body control module. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : The remedy component will be a body control module with correct configuration parameters. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **04/14/2022: FCA US will notify dealers and begin notifying owners on or about 06/03/2022. Planned Dealer Notification Date : JUN 03, 2022 – JUN 03, 2022 Planned Owner Notification Date : JUN 03, 2022 – JUN 03, 2022 * NR – Not Reported

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