NUMBER: 08-014-15
GROUP: Electrical
DATE: February 18, 2015
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-106-14 DATED DECEMBER 05, 2014, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE UPDATING THE PART NUMBERS.
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 14-100. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN’s HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.
SUBJECT:
RES RBZ RHB RHR Poor Audio Quality
OVERVIEW:
This bulletin involves replacing the radio, if required.
MODELS:
NOTE: This bulletin applies to vehicles built on or before July 13, 2014, (MDH 0713XX) equipped with one of the following radios:
- Uconnect 130 AM/FM/CD/MP3 (sales code RES).
- Uconnect 430 CD/DVD/MP3/HDD (sales code RBZ).
- Uconnect 430N CD/DVD/MP3/HDD/NAV (sales code RHB). Uconnect 730N CD/DVD/MP3/HDD/NAV (sales code RHR).
SYMPTOM/CONDITION:
A customer may experience poor audio quality and vehicles with RHB radios may have poor navigation language.
DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in TechCONNECT, verify no DTCs are set. If DTCs are present, record them on the repair order and repair as necessary before proceeding further with this bulletin.
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair.
PARTS REQUIRED:
| Qty. | Part No. | Description |
|---|---|---|
| 1 (AR) | **68252823AA** | Radio – RES With RSC |
| 1 (AR) | **68252824AA** | Radio – RES Without RSC |
| 1 (AR) | 68252825AA | Radio – RES With RSC and RSP |
| 1 (AR) | 68245854AA | Radio – RBZ |
| 1 (AR) | 68245855AB | Radio – RBZ With RSC |
| 1 (AR) | 68245849AA | Radio – RHB |
| 1 (AR) | 68224874AA | Radio – RHR |
NOTE: This RRT will not use the exchange order process, the NEW radios are to be ordered using the normal Mopar parts order process.
NOTE: The radio that are removed from the vehicle does NOT have to be returned.
REPAIR PROCEDURE:
- Create a vehicle scan report using the Scan Tool (wiTECH). Check the scan report if the vehicle has one of the following radio part numbers.
- RES – 05091164AC
- RES – 05091196AC
- RES – 05091198AC
- RBZ – 05091308AE
- RBZ – 05091309AE
- RHB – 05091338AF
- RHR – 05091653AE
- Does the vehicle have one of the part numbers listed above?
- Yes >>> Proceed to Step #3.
- No >>> This bulletin does not pertain, normal diagnostics needs to be performed. If the vehicle has an open RRT use the inspect LOP (08-60-02-E1) to close the active RRT.
- Replace the radio following the procedure in TechCONNECT > 08 – Electrical/8A Audio/Video/Entertainment/Connectivity/RADIO/Removal/Installation.
POLICY:
Reimbursable within the provisions of the warranty.
NOTE: Claims for this RRT will require RA authorization for the Message Codes PE1 and LH1. Please submit the claim with RA for processing.
TIME ALLOWANCE:
| Labor Operation No: | Description | Skill Category | Amount |
|---|---|---|---|
| 08-60-02-E1 | Radio – Inspect Only (1 – Semi-Skilled) | 6 – Electrical and Body Systems | 0.2 Hrs. |
| 08-60-02-E2 | Radio – Inspect and Replace (RES Radio) (1 – Semi-Skilled) | 6 – Electrical and Body Systems | 0.4 Hrs. |
| 08-60-02-E3 | Radio – Inspect and Replace (RHR, RBZ or RHB Radio) (1 – Semi-Skilled) | 6 – Electrical and Body Systems | 0.5 Hrs. |
FAILURE CODE:
| ZZ | Service Action |
NUMBER: 08-014-15
GROUP: Electrical
DATE: February 18, 2015
https://www.nhtsa.gov/recalls?nhtsaId=10144890
https://static.nhtsa.gov/odi/tsbs/2015/MC-10144890-9999.pdf
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Last update on 2022-07-01 / Affiliate links / Images from Amazon Product Advertising API
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