Z99 – Dim Amber Side Reflector – 2017-2018 Dodge Journey

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September 29, 2022 NHTSA CAMPAIGN NUMBER: 22V723000

Dim Amber Side Reflector/FMVSS 108

A dim reflector may reduce the visibility of the vehicle to other drivers, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V723

Manufacturer Chrysler (FCA US, LLC)

Components EXTERIOR LIGHTING

Potential Number of Units Affected 83,453

 

Summary

Chrysler (FCA US, LLC) is recalling certain 2017-2018 Dodge Journey vehicles. The amber side reflex reflector assembled into the headlamp may not reflect brightly enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamps, Reflective Devices, and Associated Equipment.”

 

Remedy

Dealers will replace the headlamp assemblies, free of charge. Owner notification letters were mailed February 16, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC’s number for this recall is Z99.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


New Safety Recall Advanced Communication – Z99

FCA US LLC (FCA US) has announced a safety recall on certain 2017 and 2018 model year (JC) Dodge Journey vehicles.

 

REASON FOR THIS SAFETY RECALL

Some of the above vehicles may have been built with headlamp assemblies that contain a front amber side reflex reflector that may not meet the photometric requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108. If the reflection of light from the reflector is below specification, the position and dimensions of the vehicle may not always be perceived by other drivers, which can cause a vehicle crash without prior warning.

The condition described above does not comply with FMVSS No. 108 which requires vehicles to conform to specific photometry requirements for the reflex reflector color. Vehicles built with the affected amber side reflex reflector do not meet the applicable photometric requirements.

 

SERVICE ACTION

FCA US will conduct a voluntary safety recall on all affected vehicles. Remedy is under development for involved vehicles and not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2022.

 


February 2023

Dealer Service Instructions for:

Safety Recall Z99 / NHTSA 22V-723 Front Amber Side Reflex Reflector

 

Remedy Available  

2017-2018 (JC) Dodge Journey

 

NOTE:  Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.

IMPORTANT:  Some of the involved vehicles may be in dealer new vehicle inventory.  Federal law requires you to complete this recall service on these vehicles before retail delivery.  Involved vehicles can be determined by using the VIP inquiry process.

 

Subject

The front headlamp assembly amber side reflex reflector on about 84,900 of the above vehicles may not meet the photometric requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108. If the reflection of light from the reflector is below specification, the position and dimensions of the vehicle may not always be perceived by other drivers, which can cause a vehicle crash without prior warning.

The condition described above does not comply with FMVSS No. 108 which requires vehicles to conform to specific photometry requirements for the reflex reflector color. Vehicles built with the affected amber side reflex reflector do not meet the applicable photometric requirements.

 

Repair

Replace both front headlamp assemblies.

 

Parts Information

Without – Black Headlamp Bezels (Sales code -MFA)

Part Number Qty. Description
CSKJV221AB 1 Front Right Headlamp

Without – Black Headlamp Bezels (Sales code MFA)

 

Part Number Qty. Description
CSKJV222AB 1 Front Left Headlamp

Without – Black Headlamp Bezels (Sales code MFA)

 

With – Black Headlamp Bezels (Sales code MFA)

Part Number Qty. Description
CSKJV223AB 1 Front Right Headlamp – SAE Black

With – Black Headlamp Bezels (Sales code MFA)

 

Part Number Qty. Description
CSKJV224AB 1 Front Left Headlamp – SAE Black

With – Black Headlamp Bezels (Sales code MFA)

 

Parts Return

No parts return required for this campaign. Render the recalled headlamps unusable and discard.

 

Special Tools

No special tools are required to perform this service procedure.

 

Service Procedure

A.  Headlamp Replacement

 

  1. Open the hood.

 

  1. Disconnect and isolate the negative battery cable terminal from the remote battery post (Figure 1).

 

  1. Remove the five push pins to release the grill from the air duct and the radiator support (Figure 2).

 

  1. Tilt the grill forward slightly to reach behind the grill and release the six retaining tabs securing the grill to the fascia, then remove the grill. Center tab is for grill alignment only not a retaining tab (Figure 3).

 

  1. Raise and support the vehicle.

 

  1. Right side of the vehicle, remove three push pins securing the front fascia to the wheel house splash shield (Figure 4).

 

  1. Right side of the vehicle, remove the screw attaching the front fascia to the fender in the wheel house opening (Figure 4).

 

NOTE: Right side wheelhouse splash shield may be flexed out of the way to reach behind fascia. Left side wheelhouse splash shield must be removed due to battery tray not allowing splash shield to be flexed to reach behind fascia.

 

  1. Left side of the vehicle, remove the eight push pins securing the front lower splash shield then remove the front lower splash shield (Figure 5).

 

  1. Left side of the vehicle, remove the screw attaching the front fascia to the fender in the wheel house opening (Figure 5).

 

  1. Lower the vehicle.

 

  1. Right side of the vehicle, flex the wheelhouse splash shield out of the way enough to reach behind the fascia. Release the front fascia tabs from the retaining bracket to separate the fascia from the fender (Figure 6).

 

  1. Right side of the vehicle, slide the fascia out of the Front End Module (FEM) fascia alignment tab under the headlamp (Figure 6).

 

  1. Left side of the vehicle, reach behind the fascia. Release the front fascia tabs from the retaining bracket to separate the fascia from the fender (Figure 6).

 

  1. Right side of the vehicle, slide the fascia out of the FEM fascia alignment tab under the headlamp (Figure 6).

 

  1. Both right and left side of the vehicle. Remove the three screws that secure the front lamp to the FEM (Figure 7).

 

  1. Both right and left side of the vehicle. Pull the front lamp away from the FEM far enough to access and disconnect the lamp bulb wire harness connectors from the back of the lamp housing (Figure 8).

 

  1. Both right and left side of the vehicle. Remove the front lamp from the vehicle (Figure 8).

 

  1. Render the recalled headlamps unusable and discard.

 

  1. Both right and left side of the vehicle. Position the NEW front lamp unit to the front of the vehicle.

 

  1. Both right and left side of the vehicle. Connect the headlamp bulb wire harness connectors to the back of the lamp housing.

 

  1. Both right and left side of the vehicle. Position the front lamp unit into the FEM.

 

  1. Both right and left side of the vehicle. Install the three screws that secure the front lamp to the FEM. Tighten the screws to 6.5 N·m (58 In. lbs.) (Figure 7).

 

  1. Both right and left side of the vehicle. Slide the fascia into the FEM fascia alignment tab under the headlamp (Figure 6).

 

  1. Both right and left side of the vehicle. Insert and snap into place the fascia tabs at the retainer bracket (Figure 6).

 

  1. Raise and support the vehicle.

 

  1. Left side of the vehicle, install and tighten the screw attaching the front fascia to the fender in the front wheel house opening (Figure 5).

 

  1. Left side of the vehicle, install the front wheel house lower splash shield to the vehicle then install the eight push pins securing the splash shield (Figure 5).

 

  1. Right side of the vehicle, install and tighten the screw attaching the front fascia to the fender in the front wheel house opening (Figure 4).

 

  1. Right side of the vehicle, install the three push pins securing the front fascia to the front wheel house splash shield (Figure 4).

 

  1. Lower the vehicle.

 

  1. Position the grill to the fascia. The center tab is for grill alignment only not a retaining tab. Engage the six retaining tabs that secure the grill to the fascia (Figure 3).

 

  1. Install the five push pins to secure the grill to the air duct and the radiator support (Figure 2).

 

  1. Connect the negative battery cable terminal to the remote battery post. Tighten the nut to 28 N·m (18 ft. lbs.) (Figure 1).

 

  1. Proceed to Section B Headlamp Alignment.

 

B.  Headlamp Alignment 

  1. If the vehicle is equipped with headlamp leveling, be certain that the headlamp leveling switch is in the 0 (zero) position.

 

  1. Verify proper tire inflation pressures.

 

  1. Verify that there is no load in the vehicle (cargo or passengers), except for the driver.

 

  1. The fuel tank should be FULL. Add 2.94 kilograms (6.5 pounds) of weight over the fuel tank for each estimated gallon of missing fuel.

 

Steps 5 – 12 will prepare a suitable headlamp alignment screen (Figure 9).

  1. Tape a line on a level floor 7.62 meters (25 feet) away (1) from and parallel to the flat wall that will be used as the lamp alignment screen. The level floor will be used as the horizontal zero reference (Figure 9).

 

  1. An adjacent wall or floor member that is perpendicular (2) to the alignment screen can be used as the vertical zero reference. If there is no adjacent wall or floor member that is perpendicular to the screen, tape a second line on the floor perpendicular to both the alignment screen and the first line, and outboard of either side of where the vehicle will be positioned. This will be used as the vertical zero reference (Figure 9).

 

  1. Position the vehicle so that the side of the vehicle is parallel to the vertical zero reference, and so that the front of the lamp lenses are in the vertical plane of the parallel line taped on the floor 7.62 meters (25 feet) away (1) from the screen (Figure 9).

 

  1. Rock the vehicle side-to-side three times to allow the suspension to stabilize.

 

  1. Jounce the front suspension three times by pushing downward on the front bumper and releasing.

 

  1. Measure the distance between the optical center of one of the headlamps and the floor (6) (horizontal zero reference). Transfer this measurement to the alignment screen with a piece of tape placed horizontally to the floor. This line will be used as the lamp horizontal reference (Figure 9).

 

  1. Measure the distance between the vertical zero reference and the optical center of the first headlamp being aimed. Transfer this measurement (7) to the alignment screen with a piece of tape placed vertically across the appropriate headlamp horizontal reference. This is the centerline reference for the first lamp (Figure 9).

 

  1. Measure the distance on center between the first and the second headlamp (8) being aimed. Transfer this measurement to the alignment screen with a second piece of tape placed vertically across the appropriate headlamp horizontal reference. This is the centerline reference for the second lamp (Figure 9).

 

NOTE: Due to the linear nature of the headlamp cutoff, a properly aimed low beam headlamp will project the top edge of the high intensity pattern on the alignment screen just below the horizontal line to 50 millimeters (2 inches) below the horizontal line for domestic market vehicles, or to 130 millimeters (5.12 inches) below the horizontal line for export market vehicles. No horizontal (right/left) adjustment is required for this headlamp beam pattern in domestic market vehicles. Export market vehicles have a second horizontal (right/left) adjustment screw provided on the outboard side of the headlamp unit rear housing. The high beam pattern will be correct when the low beams are properly aimed.

 

  1. Turn the headlamps ON and select the LOW beams.

 

  1. Rotate the vertical adjustment screw on each front lamp unit to adjust the beam height as required (Figure 10).

 

  1. Turn off the headlamps.

 

  1. Close the hood.

 


This notice applies to your vehicle,

 [Model Year and Model]  VIN XXXXXXXXXXXXXXXXX Z99/NHTSA 22V-723

 

LOGO

VEHICLE PICTURE

YOUR SCHEDULING OPTIONS

 

  1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership

 

  1. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment

 

  1. Visit mopar.com, scan the QR code below, or download the

Mopar Owner’s Companion App.

 

QR Code

 

Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.

 

DEALERSHIP INSTRUCTIONS

Please reference Safety Recall Z99.

 

IMPORTANT SAFETY RECALL

Front Amber Side Reflex Reflector

Dear [Name],

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

 

FCA has decided that certain [2017 and 2018 Model Year (JC) Dodge Journey vehicles] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 108 – for lamps, reflective devices, and associated equipment, which requires vehicles to conform to specific photometry requirements for the reflex reflector color. Vehicles built with the affected amber side reflex reflector do not meet the applicable photometric requirements.

 

It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.

 

WHY DOES MY VEHICLE NEED REPAIRS?

The front amber side reflex reflector on your vehicle [1] headlamp assemblies may not meet the photometric requirements of FMVSS 108. If the reflection of light from the reflector is below specification, the position and dimensions of the vehicle may not always be perceived by other drivers, which can cause a vehicle crash without prior warning.

 

HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?

FCA will repair your vehicle [2] free of charge (parts and labor).  To do this, your dealer will replace all affected headlamp assemblies. The estimated repair time is one hour and fifteen minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.

 

TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY

 

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?

If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days.  If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.

 

We apologize for any inconvenience, but are sincerely concerned about your safety.  Thank you for your attention to this important matter.

Customer Assistance/Field Operations

FCA US LLC

 


Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.

[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC  20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.

[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.

 

Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.

 


Chronology :

  • On December 18, 2018, the FCA US Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation as a result of an audit of a front amber side reflex reflector performed by Transport Canada.
  • From December 2018 through February 2019, meetings were conducted between FCA US TSRC, FCA US Engineering and the supplier to review the issue, confirm the test results and root cause, understand the suspect part delivery dates to identify the suspect period and scope of vehicles affected, and understand the supplier corrective actions implemented.
  • As of March 14, 2019, FCA US identified zero CAIRs, zero VOQs, and zero field reports related to this issue.
  • As of March 14, 2019, total warranty is 0.0 c/1000.
  • As of March 14, 2019, FCA US is not aware of any accidents or injuries potentially related to this issue.
  • On March 7, 2019, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.
  • On April 5, 2019, FCA US filed a petition for inconsequential treatment with NHTSA.
  • On September 12, 2022, FCA US received notice of NHTSA’s denial of FCA US’ petition with instruction to
    amend the Part 573 Defect Information Report related to recall 19V-199 (FCA US No. V22).
  • On September 19, 2022, FCA US filed the amended Part 573 Defect Information Report related to recall 19V-199 (FCA US No. • V22).
  • On September 22, 2022, FCA US received a request from NHTSA to file a new Part 573 Defect Information Report rather than amend the prior report.
  • On September 29, 2022, FCA US filed a new Part 573 Defect Information Report as requested.

 


2 Affected Products

Vehicle

MAKE MODEL YEAR
DODGE JOURNEY 2017-2018

 


13 Associated Documents

Manufacturer Notices(to Dealers,etc) – NSRAC Final re FCA US LLC (FCA US) has announced a safety recall on certain 2017 and 2018 model year (JC) Dodge Journey vehicles.

RCMN-22V723-6356.pdf 51.119KB

RCMN-22V723-6356

 


Manufacturer Notices(to Dealers,etc) – NSRAC Initial re FCA US LLC (FCA US) has announced a safety recall on certain 2017 and 2018 model year (JC) Dodge Journey vehicles.

RCMN-22V723-2301.pdf 47.932KB

RCMN-22V723-2301

 


Recall Acknowledgement

RCAK-22V723-9902.pdf 645.298KB

RCAK-22V723-9902

 


Noncompliance Notice 573 Report

RCLRPT-22V723-3597.PDF 215.216KB

RCLRPT-22V723-3597

 


Manufacturer Notices(to Dealers,etc) – Owner Interim Combo Copy

RCMN-22V723-1523.pdf 102.716KB

RCMN-22V723-1523

 


ISSUED Interim Owner Notification Letter(Part 577)

RIONL-22V723-3758.pdf 67.318KB

RIONL-22V723-3758

 


Remedy Instructions and TSB

RCRIT-22V723-9079.pdf 1730.393KB

RCRIT-22V723-9079

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V723-0774.pdf 174.635KB

RCONL-22V723-0774

 


Recall 573 Report – 10/27/22

RCLRPT-22V723-6332.PDF 215.327KB

RCLRPT-22V723-6332

 


Recall Quarterly Report #1, 2023-1

RCLQRT-22V723-4157.PDF 211.149KB

RCLQRT-22V723-4157

 


Miscellaneous Document – Email Blast re Details of the Recall

RMISC-22V723-3492.pdf 168.524KB

RMISC-22V723-3492

 


ISSUED Renotification Notice – Renotification

RCRN-22V723-6116.pdf 135.028KB

RCRN-22V723-6116

 


Recall Quarterly Report #2, 2023-2

RCLQRT-22V723-1735.PDF 211.257KB

RCLQRT-22V723-1735

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V723&docType=RCL

 


 

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