Z99 – Dim Amber Side Reflector – 2017-2018 Dodge Journey

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View as web page URGENT SAFETY RECALL NOTICE Your 2018 DODGE JOURNEY CROSSROAD (AWD) is under recall for Front Amber Side Reflex Reflector. To schedule your recall repair contact your dealership or the FCA US Recall Team at 1-800-853-1403. Recall notice issued to: Vehicle information: VIN 2018 DODGE JOURNEY CROSSROAD (AWD) Recall information: Z99/NHTSA 22V-723 Visit recalls.mopar.com for more information or call the FCA US Recall Team at 1-800-853-1403 Details of the Recall The front amber side reflex reflector on your vehicle headlamp assemblies may not meet the photometric requirements of FMVSS 108. If the reflection of light from the reflector is below specification, the position and dimensions of the vehicle may not always be perceived by other drivers, which can cause a vehicle crash without prior warning. FCA will repair your vehicle free of charge (parts and labor). To do this, your dealer will replace all affected headlamp assemblies. The estimated repair time is one hour and fifteen minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. How do I schedule my FREE repair? ♦ Simply contact your Chrysler, Jeep®, Dodge or RAM dealer right away to schedule a service appointment. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC Team 1-800-853-1403 recalls.mopar.com

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This notice applies to your vehicle, Z99/NHTSA 22V-723 YOUR SCHEDULING OPTIONS 1. Visit recalls.mopar.com to sign up for email or SMS notifications for when remedy parts become available. You will be asked to provide your Vehicle Identification Number (VIN), provided above 2. Scan below using your smartphone or tablet to sign up to be notified when remedy parts become available 3. Wait for FCA US to contact you again, by mail, with a follow-up recall notice when remedy parts are available 4. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can sign you up to be notified when remedy parts become available, or answer any other questions you may have DEALERSHIP INSTRUCTIONS Please reference Safety Recall Z99. IMPORTANT SAFETY RECALL Front Amber Side Reflex Reflector Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA has decided that certain [2017 and 2018 Model Year (JC) Dodge Journey vehicles] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 108 – for lamps, reflective devices, and associated equipment, which requires vehicles to conform to specific photometry requirements for the reflex reflector color. Vehicles built with the affected amber side reflex reflector do not meet the applicable photometric requirements. WHY DOES MY VEHICLE NEED REPAIRS? The front amber side reflex reflector on your vehicle [1] headlamp assemblies may not meet the photometric requirements of FMVSS 108. If the reflection of light from the reflector is below specification, the position and dimensions of the vehicle may not always be perceived by other drivers, which can cause a vehicle crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? The remedy for this condition is under development and not currently available. We are making every effort to finalize the remedy as quickly as possible, and will service your vehicle free of charge (parts and labor). FCA US will contact you again, by mail, with a follow-up recall notice when the remedy is available. Once you receive your follow-up notice, simply contact your Chrysler, Jeep®, Dodge or RAM dealer right away to schedule a service appointment [2]. Additional options for your next steps are included on the left side of this notification. We appreciate your patience. WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online [3]. Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC VEHICLE PICTURE LOGO [Model Year and Model] VIN XXXXXXXXXXXXXXXXX QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll -free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21- 8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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Schedule your FREE repair today! URGENT SAFETY RECALL FRONT AMBER SIDE REFLEX REFLECTOR — Z99/22V-723 [MY Make Model] AA111111 Dear CUSTOMER NAME: Please bring your vehicle and this card to your scheduled appointment. We apologize for any inconvenience and do appreciate your attention to this urgent matter. Safety recall campaign Z99/22V-723 is open on your [MY Make Model]. ATENCIÓN! La unidad descrita en esta carta tiene un llamado a revisión pendiente por realizer. Para protegerlo a usted y a su familia, es urgente que se comunique con el grupo FCA US al teléfono 1-800-853-1403 con el fin de programar una cita y se reparada su unidad sin costo para usted. 0000018/#106338/Z99-FSP Call 1-800-853-1403 Visit recalls.mopar.com to locate your closest dealer Download the Mopar Owner’s Companion App at either the App or Google Play Stores LOGO VEHICLE PICTURE

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© Copyright 2023, FCA US LLC, All Rights Reserved (tdb) February 2023 Dealer Service Instructions for: Safety Recall Z99 / NHTSA 22V-723 Front Amber Side Reflex Reflector 2017-2018 (JC) Dodge Journey NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall. The front headlamp assembly amber side reflex reflector on about 84,900 of the above vehicles may not meet the photometric requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108. If the reflection of light from the reflector is below specification, the position and dimensions of the vehicle may not always be perceived by other drivers, which can cause a vehicle crash without prior warning. The condition described above does not comply with FMVSS No. 108 which requires vehicles to conform to specific photometry requirements for the reflex reflector color. Vehicles built with the affected amber side reflex reflector do not meet the applicable photometric requirements. Remedy Available IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Involved vehicles can be determined by using the VIP inquiry process. Subject Safety Recall Z99 — Front Amber Side Reflex Reflector Page 2 Replace both front headlamp assemblies. Without – Black Headlamp Bezels (Sales code -MFA) Part Number Qty. Description CSKJV221AB 1 Front Right Headlamp Without – Black Headlamp Bezels (Sales code -MFA) Part Number Qty. Description CSKJV222AB 1 Front Left Headlamp Without – Black Headlamp Bezels (Sales code -MFA) With – Black Headlamp Bezels (Sales code MFA) Part Number Qty. Description CSKJV223AB 1 Front Right Headlamp – SAE Black With – Black Headlamp Bezels (Sales code MFA) Part Number Qty. Description CSKJV224AB 1 Front Left Headlamp – SAE Black With – Black Headlamp Bezels (Sales code MFA) Repair Parts Information Safety Recall Z99 — Front Amber Side Reflex Reflector Page 3 No parts return required for this campaign. Render the recalled headlamps unusable and discard. No special tools are required to perform this service procedure. Parts Return Special Tools Safety Recall Z99 — Front Amber Side Reflex Reflector Page 4 A. Headlamp Replacement 1. Open the hood. 2. Disconnect and isolate the negative battery cable terminal from the remote battery post (Figure 1). 3. Remove the five push pins to release the grill from the air duct and the radiator support (Figure 2). Service Procedure Figure 1 – Battery Negative Terminal Remote Battery Post Figure 2 – Grill Push Pins REMOTE BATTERY POST (NEGATIVE TERMINAL) DISCONNECTED AND ISOLATED PUSH PINS AIR DUCT PUSH PINS Safety Recall Z99 — Front Amber Side Reflex Reflector Page 5 4. Tilt the grill forward slightly to reach behind the grill and release the six retaining tabs securing the grill to the fascia, then remove the grill. Center tab is for grill alignment only not a retaining tab (Figure 3). Service Procedure [Continued] Figure 3 – Grill Alignment and Retaining Features RETAINER SLOTS RETAINER SLOTS ALIGNMENT SLOT RETAINER TABS ALIGNMENT TAB RETAINER TABS RETAINER SLOTS RETAINER SLOTS ALIGNMENT SLOT Safety Recall Z99 — Front Amber Side Reflex Reflector Page 6 5. Raise and support the vehicle. 6. Right side of the vehicle, remove three push pins securing the front fascia to the wheel house splash shield (Figure 4). 7. Right side of the vehicle, remove the screw attaching the front fascia to the fender in the wheel house opening (Figure 4). NOTE: Right side wheelhouse splash shield may be flexed out of the way to reach behind fascia. Left side wheelhouse splash shield must be removed due to battery tray not allowing splash shield to be flexed to reach behind fascia. Service Procedure [Continued] Figure 4 – Wheel House Right Side SCREW PUSH PINS Safety Recall Z99 — Front Amber Side Reflex Reflector Page 7 8. Left side of the vehicle, remove the eight push pins securing the front lower splash shield then remove the front lower splash shield (Figure 5). 9. Left side of the vehicle, remove the screw attaching the front fascia to the fender in the wheel house opening (Figure 5). Service Procedure [Continued] Figure 5 – Wheel House Left Side – Front Lower Splash Shield SCREW PUSH PINS PUSH PINS SPLASH SHIELD Safety Recall Z99 — Front Amber Side Reflex Reflector Page 8 10. Lower the vehicle. 11. Right side of the vehicle, flex the wheelhouse splash shield out of the way enough to reach behind the fascia. Release the front fascia tabs from the retaining bracket to separate the fascia from the fender (Figure 6). 12. Right side of the vehicle, slide the fascia out of the Front End Module (FEM) fascia alignment tab under the headlamp (Figure 6). 13. Left side of the vehicle, reach behind the fascia. Release the front fascia tabs from the retaining bracket to separate the fascia from the fender (Figure 6). 14. Right side of the vehicle, slide the fascia out of the FEM fascia alignment tab under the headlamp (Figure 6). Service Procedure [Continued] Figure 6 – Front Fascia Attachment and Alignment Features (Right Side shown Left Side Similar) FASCIA RETAINING TABS FASCIA ALIGNMENT TAB Safety Recall Z99 — Front Amber Side Reflex Reflector Page 9 15. Both right and left side of the vehicle. Remove the three screws that secure the front lamp to the FEM (Figure 7). 16. Both right and left side of the vehicle. Pull the front lamp away from the FEM far enough to access and disconnect the lamp bulb wire harness connectors from the back of the lamp housing (Figure 8). 17. Both right and left side of the vehicle. Remove the front lamp from the vehicle (Figure 8). Service Procedure [Continued] Figure 7 – Front Lamp Fasteners Figure 8 – Front Lamp Electrical Connectors (Left Side Shown Right Side Similar) SCREWS SCREWS SCREW SCREW LAMP ELECTRICAL CONNECTORS ELECTRICAL CONNECTORS Safety Recall Z99 — Front Amber Side Reflex Reflector Page 10 18. Render the recalled headlamps unusable and discard. 19. Both right and left side of the vehicle. Position the NEW front lamp unit to the front of the vehicle. 20. Both right and left side of the vehicle. Connect the headlamp bulb wire harness connectors to the back of the lamp housing. 21. Both right and left side of the vehicle. Position the front lamp unit into the FEM. 22. Both right and left side of the vehicle. Install the three screws that secure the front lamp to the FEM. Tighten the screws to 6.5 N·m (58 In. lbs.) (Figure 7). 23. Both right and left side of the vehicle. Slide the fascia into the FEM fascia alignment tab under the headlamp (Figure 6). 24. Both right and left side of the vehicle. Insert and snap into place the fascia tabs at the retainer bracket (Figure 6). 25. Raise and support the vehicle. 26. Left side of the vehicle, install and tighten the screw attaching the front fascia to the fender in the front wheel house opening (Figure 5). 27. Left side of the vehicle, install the front wheel house lower splash shield to the vehicle then install the eight push pins securing the splash shield (Figure 5). 28. Right side of the vehicle, install and tighten the screw attaching the front fascia to the fender in the front wheel house opening (Figure 4). 29. Right side of the vehicle, install the three push pins securing the front fascia to the front wheel house splash shield (Figure 4). Service Procedure [Continued] Safety Recall Z99 — Front Amber Side Reflex Reflector Page 11 30. Lower the vehicle. 31. Position the grill to the fascia. The center tab is for grill alignment only not a retaining tab. Engage the six retaining tabs that secure the grill to the fascia (Figure 3). 32. Install the five push pins to secure the grill to the air duct and the radiator support (Figure 2). 33. Connect the negative battery cable terminal to the remote battery post. Tighten the nut to 28 N·m (18 ft. lbs.) (Figure 1). 34. Proceed to Section B Headlamp Alignment. Service Procedure [Continued] Safety Recall Z99 — Front Amber Side Reflex Reflector Page 12 B. Headlamp Alignment 1. If the vehicle is equipped with headlamp leveling, be certain that the headlamp leveling switch is in the 0 (zero) position. 2. Verify proper tire inflation pressures. 3. Verify that there is no load in the vehicle (cargo or passengers), except for the driver. 4. The fuel tank should be FULL. Add 2.94 kilograms (6.5 pounds) of weight over the fuel tank for each estimated gallon of missing fuel. Service Procedure [Continued] Figure 9 – Prepare a Suitable Front Lamp Alignment Screen Safety Recall Z99 — Front Amber Side Reflex Reflector Page 13 Steps 5 – 12 will prepare a suitable headlamp alignment screen (Figure 9). 5. Tape a line on a level floor 7.62 meters (25 feet) away (1) from and parallel to the flat wall that will be used as the lamp alignment screen. The level floor will be used as the horizontal zero reference (Figure 9). 6. An adjacent wall or floor member that is perpendicular (2) to the alignment screen can be used as the vertical zero reference. If there is no adjacent wall or floor member that is perpendicular to the screen, tape a second line on the floor perpendicular to both the alignment screen and the first line, and outboard of either side of where the vehicle will be positioned. This will be used as the vertical zero reference (Figure 9). 7. Position the vehicle so that the side of the vehicle is parallel to the vertical zero reference, and so that the front of the lamp lenses are in the vertical plane of the parallel line taped on the floor 7.62 meters (25 feet) away (1) from the screen (Figure 9). 8. Rock the vehicle side-to-side three times to allow the suspension to stabilize. 9. Jounce the front suspension three times by pushing downward on the front bumper and releasing. 10. Measure the distance between the optical center of one of the headlamps and the floor (6) (horizontal zero reference). Transfer this measurement to the alignment screen with a piece of tape placed horizontally to the floor. This line will be used as the lamp horizontal reference (Figure 9). 11. Measure the distance between the vertical zero reference and the optical center of the first headlamp being aimed. Transfer this measurement (7) to the alignment screen with a piece of tape placed vertically across the appropriate headlamp horizontal reference. This is the centerline reference for the first lamp (Figure 9). 12. Measure the distance on center between the first and the second headlamp (8) being aimed. Transfer this measurement to the alignment screen with a second piece of tape placed vertically across the appropriate headlamp horizontal reference. This is the centerline reference for the second lamp (Figure 9). Service Procedure [Continued] Safety Recall Z99 — Front Amber Side Reflex Reflector Page 14 NOTE: Due to the linear nature of the headlamp cutoff, a properly aimed low beam headlamp will project the top edge of the high intensity pattern on the alignment screen just below the horizontal line to 50 millimeters (2 inches) below the horizontal line for domestic market vehicles, or to 130 millimeters (5.12 inches) below the horizontal line for export market vehicles. No horizontal (right/left) adjustment is required for this headlamp beam pattern in domestic market vehicles. Export market vehicles have a second horizontal (right/left) adjustment screw provided on the outboard side of the headlamp unit rear housing. The high beam pattern will be correct when the low beams are properly aimed. 13. Turn the headlamps ON and select the LOW beams. 14. Rotate the vertical adjustment screw on each front lamp unit to adjust the beam height as required (Figure 10). 15. Turn off the headlamps. 16. Close the hood. Service Procedure [Continued] Figure 10 – Headlamp Alignment (Left Side Shown Right Side Similar) ADJUSTMENT SCREW Safety Recall Z99 — Front Amber Side Reflex Reflector Page 15 Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use the following labor operation number and time allowance: Labor Operation Time Number Allowance Replace both Headlamp Assemblies on vehicle 08-Z9-91-82 1.1 hours Add the cost of the recall parts package plus applicable dealer allowance to your claim. NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions. To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached. Completion Reporting and Reimbursement Dealer Notification Owner Notification and Service Scheduling Safety Recall Z99 — Front Amber Side Reflex Reflector Page 16 All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC Vehicle Lists, Global Recall System, VIP and Dealer Follow Up Additional Information This notice applies to your vehicle, Z99/NHTSA 22V-723 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall Z99. IMPORTANT SAFETY RECALL Front Amber Side Reflex Reflector Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA has decided that certain [2017 and 2018 Model Year (JC) Dodge Journey vehicles] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 108 – for lamps, reflective devices, and associated equipment, which requires vehicles to conform to specific photometry requirements for the reflex reflector color. Vehicles built with the affected amber side reflex reflector do not meet the applicable photometric requirements. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The front amber side reflex reflector on your vehicle [1] headlamp assemblies may not meet the photometric requirements of FMVSS 108. If the reflection of light from the reflector is below specification, the position and dimensions of the vehicle may not always be perceived by other drivers, which can cause a vehicle crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will replace all affected headlamp assemblies. The estimated repair time is one hour and fifteen minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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This notice applies to your vehicle, Z99/NHTSA 22V-723 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall Z99. IMPORTANT SAFETY RECALL Front Amber Side Reflex Reflector Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA has decided that certain [2017 and 2018 Model Year (JC) Dodge Journey vehicles] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 108 – for lamps, reflective devices, and associated equipment, which requires vehicles to conform to specific photometry requirements for the reflex reflector color. Vehicles built with the affected amber side reflex reflector do not meet the applicable photometric requirements. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The front amber side reflex reflector on your vehicle [1] headlamp assemblies may not meet the photometric requirements of FMVSS 108. If the reflection of light from the reflector is below specification, the position and dimensions of the vehicle may not always be perceived by other drivers, which can cause a vehicle crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will replace all affected headlamp assemblies. The estimated repair time is one hour and fifteen minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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09/27/2022 _____________________________________________________________________ New Safety Recall Advanced Communication – Z99 FCA US LLC (FCA US) has announced a safety recall on certain 2017 and 2018 model year (JC) Dodge Journey vehicles. VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles. Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission. REASON FOR THIS SAFETY RECALL Some of the above vehicles may have been built with headlamp assemblies that contain a front amber side reflex reflector that may not meet the photometric requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108. If the reflection of light from the reflector is below specification, the position and dimensions of the vehicle may not always be perceived by other drivers, which can cause a vehicle crash without prior warning. The condition described above does not comply with FMVSS No. 108 which requires vehicles to conform to specific photometry requirements for the reflex reflector color. Vehicles built with the affected amber side reflex reflector do not meet the applicable photometric requirements. SERVICE ACTION FCA US will conduct a voluntary safety recall on all affected vehicles. Remedy is under development for involved vehicles and not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2022. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process.

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09/21/2022 _____________________________________________________________________ New Safety Recall Advanced Communication – Z99 FCA US LLC (FCA US) has announced a safety recall on certain 2017 and 2018 model year (JC) Dodge Journey vehicles. REASON FOR THIS SAFETY RECALL Some of the above vehicles may have been built with headlamp assemblies that contain a front amber side reflex reflector that may not meet the photometric requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108. If the reflection of light from the reflector is below specification, the position and dimensions of the vehicle may not always be perceived by other drivers, which can cause a vehicle crash without prior warning. The condition described above does not comply with FMVSS No. 108 which requires vehicles to conform to specific photometry requirements for the reflex reflector color. Vehicles built with the affected amber side reflex reflector do not meet the applicable photometric requirements. SERVICE ACTION FCA US will conduct a voluntary safety recall on all affected vehicles. Remedy is under development for involved vehicles and not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2022. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC

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09/27/2022 _____________________________________________________________________ New Safety Recall Advanced Communication – Z99 FCA US LLC (FCA US) has announced a safety recall on certain 2017 and 2018 model year (JC) Dodge Journey vehicles. VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles. Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission. REASON FOR THIS SAFETY RECALL Some of the above vehicles may have been built with headlamp assemblies that contain a front amber side reflex reflector that may not meet the photometric requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108. If the reflection of light from the reflector is below specification, the position and dimensions of the vehicle may not always be perceived by other drivers, which can cause a vehicle crash without prior warning. The condition described above does not comply with FMVSS No. 108 which requires vehicles to conform to specific photometry requirements for the reflex reflector color. Vehicles built with the affected amber side reflex reflector do not meet the applicable photometric requirements. SERVICE ACTION FCA US will conduct a voluntary safety recall on all affected vehicles. Remedy is under development for involved vehicles and not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2022. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process. This notice applies to your vehicle, Z99/NHTSA 22V-723 YOUR SCHEDULING OPTIONS 1. Visit recalls.mopar.com to sign up for email or SMS notifications for when remedy parts become available. You will be asked to provide your Vehicle Identification Number (VIN), provided above 2. Scan below using your smartphone or tablet to sign up to be notified when remedy parts become available 3. Wait for FCA US to contact you again, by mail, with a follow-up recall notice when remedy parts are available 4. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can sign you up to be notified when remedy parts become available, or answer any other questions you may have DEALERSHIP INSTRUCTIONS Please reference Safety Recall Z99. IMPORTANT SAFETY RECALL Front Amber Side Reflex Reflector Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA has decided that certain [2017 and 2018 Model Year (JC) Dodge Journey vehicles] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 108 – for lamps, reflective devices, and associated equipment, which requires vehicles to conform to specific photometry requirements for the reflex reflector color. Vehicles built with the affected amber side reflex reflector do not meet the applicable photometric requirements. WHY DOES MY VEHICLE NEED REPAIRS? The front amber side reflex reflector on your vehicle [1] headlamp assemblies may not meet the photometric requirements of FMVSS 108. If the reflection of light from the reflector is below specification, the position and dimensions of the vehicle may not always be perceived by other drivers, which can cause a vehicle crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? The remedy for this condition is under development and not currently available. We are making every effort to finalize the remedy as quickly as possible, and will service your vehicle free of charge (parts and labor). FCA US will contact you again, by mail, with a follow-up recall notice when the remedy is available. Once you receive your follow-up notice, simply contact your Chrysler, Jeep®, Dodge or RAM dealer right away to schedule a service appointment [2]. Additional options for your next steps are included on the left side of this notification. We appreciate your patience. WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online [3]. Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC VEHICLE PICTURE LOGO [Model Year and Model] VIN XXXXXXXXXXXXXXXXX QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll -free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21- 8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-723 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : OCT 27, 2022 NHTSA Recall No. : 22V-723 Manufacturer Recall No. : Z99 Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 84,908 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2017-2018 Dodge Journey Vehicle Type : Body Style : SUV Power Train : NR Descriptive Information : Some 2017-2018 MY Dodge Journey vehicles may be equipped with a front amber side reflex reflector that may not meet the photometric requirements of Federal Motor Vehicle Safety Standard (“FMVSS”) 108. The suspect period began at Toluca Assembly Plant on August 2, 2017, when parts with a photometric noncompliant front amber side reflex reflector were introduced into vehicle production, to July 6, 2018, when suspect parts were no longer used in production. Supplier production records were used to identify the suspect period. Similar vehicles not included in the recall were built before or after the suspect period or are remedied under recall 19V-199 (FCA US LLC (“FCA US”) No. V22). Production Dates : AUG 02, 2017 – JUL 06, 2018 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : FMVSS 108 S8.1.11 requires vehicles to “conform to the photometry requirements of Table XVI-a when tested according to the procedure of S14.2.3 for the reflex reflector color as specified by this section.” Vehicles built with the affected amber side reflex reflector do not meet the applicable photometric requirements. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR Description of the Safety Risk : If the reflection of light from the reflector is below specification, the position Part 573 Safety Recall Report 22V-723 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : and dimensions of the vehicle may not always be perceived by other drivers, which can cause a vehicle crash without prior warning. Description of the Cause : NR Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : HEADLAMP ASSY – FRT RT Component Description : Front Right Headlamp Assembly Component Part Number : 05116288AC, 68200084AB Component Name 2 : HEADLAMP ASSY – FRT LT Component Description : Front Left Headlamp Assembly Component Part Number : 05116289AC, 68200085AB Supplier Identification : Component Manufacturer Name : HBPO North America Inc. Address : 700 Tower Drive Troy Michigan 48098 Country : United States Chronology : • On December 18, 2018, the FCA US Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation as a result of an audit of a front amber side reflex reflector performed by Transport Canada. • From December 2018 through February 2019, meetings were conducted between FCA US TSRC, FCA US Engineering and the supplier to review the issue, confirm the test results and root cause, understand the suspect part delivery dates to identify the suspect period and scope of vehicles affected, and understand the supplier corrective actions implemented. • As of March 14, 2019, FCA US identified zero CAIRs, zero VOQs, and zero field reports related to this issue. Part 573 Safety Recall Report 22V-723 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 • As of March 14, 2019, total warranty is 0.0 c/1000. • As of March 14, 2019, FCA US is not aware of any accidents or injuries potentially related to this issue. • On March 7, 2019, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. • On April 5, 2019, FCA US filed a petition for inconsequential treatment with NHTSA. • On September 12, 2022, FCA US received notice of NHTSA’s denial of FCA US’ petition with instruction to amend the Part 573 Defect Information Report related to recall 19V-199 (FCA US No. V22). • On September 19, 2022, FCA US filed the amended Part 573 Defect Information Report related to recall 19V-199 (FCA US No. • V22). • On September 22, 2022, FCA US received a request from NHTSA to file a new Part 573 Defect Information Report rather than amend the prior report. • On September 29, 2022, FCA US filed a new Part 573 Defect Information Report as requested. Description of Remedy : Description of Remedy Program : FCA US will conduct a Voluntary Safety Recall on all affected vehicles to replace the headlamp assemblies. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : Remedy component is a headlamp assembly with a compliant reflex reflector. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **10/27/2022: FCA US will notify dealers and begin mailing Final Owner Letters on or about February 9, 2023. Part 573 Safety Recall Report 22V-723 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 **9/29/2022: FCA US will notify dealers and begin notifying owners on or about November 8, 2022 Planned Dealer Notification Date : NOV 08, 2022 – NOV 08, 2022 Planned Owner Notification Date : NOV 08, 2022 – NOV 08, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-723 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : SEP 29, 2022 NHTSA Recall No. : 22V-723 Manufacturer Recall No. : Z99 Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 83,453 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2017-2018 Dodge Journey Vehicle Type : Body Style : SUV Power Train : NR Descriptive Information : Some 2017-2018 MY Dodge Journey vehicles may be equipped with a front amber side reflex reflector that may not meet the photometric requirements of Federal Motor Vehicle Safety Standard (“FMVSS”) 108. The suspect period began at Toluca Assembly Plant on August 2, 2017, when parts with a photometric noncompliant front amber side reflex reflector were introduced into vehicle production, to July 6, 2018, when suspect parts were no longer used in production. Supplier production records were used to identify the suspect period. Similar vehicles not included in the recall were built before or after the suspect period or are remedied under recall 19V-199 (FCA US LLC (“FCA US”) No. V22). Production Dates : AUG 02, 2017 – JUL 06, 2018 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : FMVSS 108 S8.1.11 requires vehicles to “conform to the photometry requirements of Table XVI-a when tested according to the procedure of S14.2.3 for the reflex reflector color as specified by this section.” Vehicles built with the affected amber side reflex reflector do not meet the applicable photometric requirements. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR Description of the Safety Risk : If the reflection of light from the reflector is below specification, the position Part 573 Safety Recall Report 22V-723 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : and dimensions of the vehicle may not always be perceived by other drivers, which can cause a vehicle crash without prior warning. Description of the Cause : NR Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : HEADLAMP ASSY – FRT RT Component Description : Front Right Headlamp Assembly Component Part Number : 05116288AC, 68200084AB Component Name 2 : HEADLAMP ASSY – FRT LT Component Description : Front Left Headlamp Assembly Component Part Number : 05116289AC, 68200085AB Supplier Identification : Component Manufacturer Name : HBPO North America Inc. Address : 700 Tower Drive Troy Michigan 48098 Country : United States Chronology : • On December 18, 2018, the FCA US Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation as a result of an audit of a front amber side reflex reflector performed by Transport Canada. • From December 2018 through February 2019, meetings were conducted between FCA US TSRC, FCA US Engineering and the supplier to review the issue, confirm the test results and root cause, understand the suspect part delivery dates to identify the suspect period and scope of vehicles affected, and understand the supplier corrective actions implemented. • As of March 14, 2019, FCA US identified zero CAIRs, zero VOQs, and zero field reports related to this issue. Part 573 Safety Recall Report 22V-723 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 • As of March 14, 2019, total warranty is 0.0 c/1000. • As of March 14, 2019, FCA US is not aware of any accidents or injuries potentially related to this issue. • On March 7, 2019, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. • On April 5, 2019, FCA US filed a petition for inconsequential treatment with NHTSA. • On September 12, 2022, FCA US received notice of NHTSA’s denial of FCA US’ petition with instruction to amend the Part 573 Defect Information Report related to recall 19V-199 (FCA US No. V22). • On September 19, 2022, FCA US filed the amended Part 573 Defect Information Report related to recall 19V-199 (FCA US No. • V22). • On September 22, 2022, FCA US received a request from NHTSA to file a new Part 573 Defect Information Report rather than amend the prior report. • On September 29, 2022, FCA US filed a new Part 573 Defect Information Report as requested. Description of Remedy : Description of Remedy Program : FCA US will conduct a Voluntary Safety Recall on all affected vehicles. Remedy is under development. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : Remedy is under development. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : *9/29/2022: FCA US will notify dealers and begin notifying owners on or about November 8, 2022 Planned Dealer Notification Date : NOV 08, 2022 – NOV 08, 2022 Part 573 Safety Recall Report 22V-723 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : NOV 08, 2022 – NOV 08, 2022 * NR – Not Reported

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