ZA5 – Incorrect Brake Hose Diameter – 2019-2020 Ram 4500 & 5500 Cab Chassis

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View as web page URGENT SAFETY RECALL NOTICE Your 2019 DODGE RAM 4500 REG CAB CHASSIS is under recall for Rear Brake Hose. To schedule your recall repair contact your dealership or the FCA US Recall Team at 1-800-853-1403. Recall notice issued to: Vehicle information: VIN 2019 DODGE RAM 4500 REG CAB CHASSIS Recall information: ZA5/NHTSA 22V-759 Visit recalls.mopar.com for more information or call the FCA US Recall Team at 1-800-853-1403 Details of the Recall The rear brake hose on your vehicle may have an out of specification orifice diameter. A brake hose that does not meet constriction requirements may be more susceptible to hose assembly rupture. A ruptured brake hose could result in reduced braking performance, which may increase the risk of a crash without prior warning. FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer will replace the rear brake hoses. The estimated repair time is one hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. How do I schedule my FREE repair? ♦ Simply contact your Chrysler, Jeep®, Dodge or RAM dealer right away to schedule a service appointment. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC Team 1-800-853-1403 recalls.mopar.com

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This notice applies to your vehicle, ZA5/NHTSA 22V-759 YOUR SCHEDULING OPTIONS 1. Visit recalls.mopar.com to sign up for email or SMS notifications for when remedy parts become available. You will be asked to provide your Vehicle Identification Number (VIN), provided above 2. Scan below using your smartphone or tablet to sign up to be notified when remedy parts become available 3. Wait for FCA US to contact you again, by mail, with a follow-up recall notice when remedy parts are available 4. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can sign you up to be notified when remedy parts become available, or answer any other questions you may have DEALERSHIP INSTRUCTIONS Please reference Safety Recall ZA5. IMPORTANT SAFETY RECALL Rear Brake Hose Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US has decided that certain [2019 and 2020 Model Year (DP) Ram 4500/5500 Cab Chassis] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 106 – Brake hoses. Constriction requirement states, “Except for that part of an end fitting which does not contain hose, every inside diameter of any section of a hydraulic brake hose assembly shall be not less than 64 percent of the nominal inside diameter of the brake hose.” Brake hoses that have an out of specification orifice diameter have an inside diameter that is less than the 64 percent requirement. WHY DOES MY VEHICLE NEED REPAIRS? The rear brake hose on your vehicle [1] may have an out of specification orifice diameter. A brake hose that does not meet constriction requirements may be more susceptible to hose assembly rupture. A ruptured brake hose could result in reduced braking performance, which may increase the risk of a crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? The remedy for this condition is not currently available. We are making every effort to finalize the remedy as quickly as possible, and will service your vehicle free of charge (parts and labor). FCA US will contact you again, by mail, with a follow-up recall notice when the remedy is available. Once you receive your follow-up notice, simply contact your Chrysler, Jeep®, Dodge or RAM dealer right away to schedule a service appointment [2]. Additional options for your next steps are included on the left side of this notification. We appreciate your patience. WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online [3]. Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX VEHICLE PICTURE LOGO QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21- 8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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Schedule your FREE repair today! URGENT SAFETY RECALL REAR BRAKE HOSE — ZA5/22V-759 [MY Make Model] AA111111 Dear CUSTOMER NAME: Please bring your vehicle and this card to your scheduled appointment. We apologize for any inconvenience and do appreciate your attention to this urgent matter. Safety recall campaign ZA5/22V-759 is open on your [MY Make Model]. ATENCIÓN! La unidad descrita en esta carta tiene un llamado a revisión pendiente por realizer. Para protegerlo a usted y a su familia, es urgente que se comunique con el grupo FCA US al teléfono 1-800-853-1403 con el fin de programar una cita y se reparada su unidad sin costo para usted. 0000024/#106569/ZA5-FST Call 1-800-853-1403 Visit recalls.mopar.com to locate your closest dealer Download the Mopar Owner’s Companion App at either the App or Google Play Stores LOGO VEHICLE PICTURE

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© Copyright 2023, FCA US LLC, All Rights Reserved (tdb) April 2023 Dealer Service Instructions for: Safety Recall ZA5 / NHTSA 22V-759 Rear Brake Hose 2019-2020 (DP) Ram 4500/5500 Cab Chassis NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall. The rear brake caliper hose on about 26,960 of the above vehicles may have an orifice diameter that is not within specification. A brake hose that does not meet constriction requirements may be more susceptible to hose assembly rupture. A ruptured brake hose could result in reduced braking performance, which may increase the risk of a crash without prior warning. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 106 S5.3.1 Constriction requirement states: “Except for that part of an end fitting which does not contain hose, every inside diameter of any section of a hydraulic brake hose assembly shall be not less than 64 percent of the nominal inside diameter of the brake hose.” Brake hoses that have an out of specification orifice diameter have an inside diameter that is less than the 64 percent requirement. Remedy Available IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. Subject Safety Recall ZA5 – Rear Brake Hose Page 2 Replace both brake hose/tube assemblies Dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle if the vehicle must be held overnight. NOTE: Hose/Tube Assembly includes banjo bolt, washers, and retainers. Part Number Qty. Description CSCLZA51AA 1 Brake Hose/Tube Assembly, Right and Left Rear 04318080AD 1 Brake fluid DOT 3 12oz. bottle (MS-4574) No parts return required for this campaign. Render the recalled brake hose/tube assembly unusable and discard. The following special tools are required to perform this repair: ➢ NPN Brake Bleeding Equipment ➢ NPN Brake Holding Tool Repair Alternate Transportation Parts Information Parts Return Special Tools Safety Recall ZA5 – Rear Brake Hose Page 3 A. Brake Hose/Tube Assembly Removal 1. Using a brake pedal holding tool, depress brake pedal past its first inch of travel and hold it in this position. Holding pedal in this position will isolate master cylinder from hydraulic brake system and will not allow brake fluid to drain out of brake fluid reservoir while brake hoses/tubes are being serviced (Figure 1). Service Procedure Figure 1 – Brake Pedal Holding Tool BRAKE PEDAL HOLDING TOOL BRAKE PEDAL Safety Recall ZA5 – Rear Brake Hose Page 4 2. Raise and support the vehicle. 3. If equipped; release the Antilock Brake System (ABS) wire retainers from the rear brake fluid tube (Figure 2). Service Procedure [Continued] Figure 2 – ABS Wire ABS WIRE RETAINERS Safety Recall ZA5 – Rear Brake Hose Page 5 7. Remove and SAVE the bolt securing the brake hose/tube support bracket to the rear axle (Figure 3). 8. Remove the brake hose/tube plastic retainer from the rear axle (Figure 3). Service Procedure [Continued] Figure 3 – Brake Tube Fasteners SUPPORT BRACKET RETAINER Safety Recall ZA5 – Rear Brake Hose Page 6 4. Place a suitable drain pan under the brake hose/tube connections to capture lost fluid while disconnecting. 5. Remove the banjo bolt with copper washers and brake hose from the rear brake caliper (Figure 4). 6. Disconnect the brake tube from the junction block above the rear axle differential (Figure 5). 9. Render the brake hose/tube assembly unusable and DISCARD. Service Procedure [Continued] Figure 5 – Brake Tube Junction Block Figure 4 – Brake Hose Banjo Bolt BANJO BOLT BRAKE HOSE REAR BRAKE CALIPER BRAKE TUBE JUNCTION BLOCK REAR AXLE DIFFERENTIAL Safety Recall ZA5 – Rear Brake Hose Page 7 B. Brake Hose/Tube Assembly Installation 1. Position the NEW brake hose/tube assembly to the rear axle. 2. Connect the brake tube to the junction block above the rear axle differential. Tighten the brake tube flare nut to 20 N·m (15 Ft. Lbs.) (Figure 5). 3. Install the brake hose to the rear brake caliper. NEW banjo bolt and copper washers are included as part of the brake hose assembly. Tighten the banjo bolt to 35 N·m (26 Ft. Lbs.) (Figure 4). 4. Secure the brake hose/tube plastic retainer to the rear axle (Figure 3). 5. Install the bolt securing the brake hose/tube support bracket to the rear axle. Tighten the bolt to 16 N·m (12 Ft. Lbs.) (Figure 3). 6. If equipped; attach the ABS wire retainers to the rear brake fluid tube (Figure 2). 7. Remove the brake pedal holding tool (Figure 1). Service Procedure [Continued] Safety Recall ZA5 – Rear Brake Hose Page 8 8. Partly lower the vehicle and open the hood. NOTE: Use Mopar® brake fluid, or an equivalent quality fluid meeting SAE J1703-F and DOT 3 standards only. Use ONLY fresh, clean fluid from a sealed container. 9. Remove reservoir filler cap and fill reservoir. 10. Top off the brake fluid if necessary. 11. Attach one end of the bleed hose (1) to the bleed screw and insert the opposite end into a glass container (2) partially filled with brake fluid. Be sure the end of the bleed hose is immersed in fluid (Figure 6). Service Procedure [Continued] Figure 6 – Bleed Hose Immersed in Container of Brake Fluid Safety Recall ZA5 – Rear Brake Hose Page 9 NOTE: Bleed procedure should be in this order (1) Right rear (2) Left rear. Bleeding of the front calipers will not be necessary. 12. MANUAL BLEEDING a. Open the bleeder, then have a helper press down the brake pedal. Once the pedal is down, hold the pedal down while closing the bleeder. Repeat bleeding until fluid stream is clear and free of bubbles. Then move to the next wheel. b. Apply brake pressure several times to seat the brake pads and obtain a firm brake pedal. c. Tighten the caliper bleed screws to 10 N·m (89 In. Lbs.). 13. PRESSURE BLEEDING NOTE: Follow the manufacturer’s instructions carefully when using pressure equipment. Do not exceed the tank manufacturers pressure recommendations. Generally, a tank pressure of 15-20 psi is adequate for bleeding. Do not pressure bleed without a proper master cylinder adapter. The wrong adapter can lead to leakage or drawing air back into the system. a. Fill the bleeder tank with recommended fluid and purge air from the tank lines before bleeding. b. Open the bleeder until fluid stream is clear and free of bubbles. Then move to the next wheel. c. Tighten the caliper bleed screws to 10 N·m (89 In. Lbs.). Service Procedure [Continued] Safety Recall ZA5 – Rear Brake Hose Page 10 14. Top off the brake fluid and install the reservoir cap. 15. Clean any excess brake fluid from vehicle. 16. Close the hood. 17. Lower the vehicle. 18. Return the vehicle to the customer or inventory Service Procedure [Continued] Safety Recall ZA5 – Rear Brake Hose Page 11 Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use the following labor operation number and time allowance: Labor Operation Time Number Allowance Replace both rear brake hose/tube assemblies 05-ZA-51-82 0.7 hours Floor Plan Reimbursement 95-95-95-97 Calculate See Below Floor Plan Reimbursement represents the vehicle’s average daily allowance (see table below) multiplied by the number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale to the date that the remedy was made available. Note: If the vehicle was received by your dealership (KZX date) AFTER the stop sale date, you will use the KZX date instead of the stop sale date. For this Recall, the stop sale was initiated on 10/18/2022 and the remedy was made available on 04/25/2023, therefore, the number of days cannot exceed 189 days. Vehicle Average Daily Allowance 2019 (DP) Ram 4500/5500 Cab Chassis 2020 (DP) Ram 4500/5500 Cab Chassis Add the cost of the recall parts package plus applicable dealer allowance to your claim. NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions. To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. Completion Reporting and Reimbursement Dealer Notification Safety Recall ZA5 – Rear Brake Hose Page 12 Safety Recall ZA5 – Rear Brake Hose Page 13 All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached. All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC Owner Notification and Service Scheduling Vehicle Lists, Global Recall System, VIP and Dealer Follow Up Additional Information This notice applies to your vehicle, ZA5/NHTSA 22V-759 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall ZA5. IMPORTANT SAFETY RECALL Rear Brake Hose Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US has decided that certain [2019 and 2020 Model Year (DP) Ram 4500/5500 Cab Chassis] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 106 – Brake hoses. Constriction requirement states, “Except for that part of an end fitting which does not contain hose, every inside diameter of any section of a hydraulic brake hose assembly shall be not less than 64 percent of the nominal inside diameter of the brake hose.” Brake hoses that have an out of specification orifice diameter have an inside diameter that is less than the 64 percent requirement. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The rear brake hose on your vehicle [1] may have an out of specification orifice diameter. A brake hose that does not meet constriction requirements may be more susceptible to hose assembly rupture. A ruptured brake hose could result in reduced braking performance, which may increase the risk of a crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will replace the rear brake hoses. The estimated repair time is one hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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This notice applies to your vehicle, ZA5/NHTSA 22V-759 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall ZA5. IMPORTANT SAFETY RECALL Rear Brake Hose Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US has decided that certain [2019 and 2020 Model Year (DP) Ram 4500/5500 Cab Chassis] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 106 – Brake hoses. Constriction requirement states, “Except for that part of an end fitting which does not contain hose, every inside diameter of any section of a hydraulic brake hose assembly shall be not less than 64 percent of the nominal inside diameter of the brake hose.” Brake hoses that have an out of specification orifice diameter have an inside diameter that is less than the 64 percent requirement. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The rear brake hose on your vehicle [1] may have an out of specification orifice diameter. A brake hose that does not meet constriction requirements may be more susceptible to hose assembly rupture. A ruptured brake hose could result in reduced braking performance, which may increase the risk of a crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will replace the rear brake hoses. The estimated repair time is one hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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10/18/2022 _____________________________________________________________________ New Safety Recall Advanced Communication – ZA5 FCA US LLC (FCA US) has announced a safety recall on certain 2019 and 2020 Model Year (DP) Ram 4500/5500 Cab Chassis vehicles. VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles. Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission. REASON FOR THIS SAFETY RECALL Some of the above vehicles may have a rear brake hose with an out of specification orifice diameter. A brake hose that does not meet constriction requirements may be more susceptible to hose assembly rupture. A ruptured brake hose could result in reduced braking performance, which may increase the risk of a crash without prior warning. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 106 S5.3.1 Constriction requirement states, “Except for that part of an end fitting which does not contain hose, every inside diameter of any section of a hydraulic brake hose assembly shall be not less than 64 percent of the nominal inside diameter of the brake hose.” Brake hoses that have an out of specification orifice diameter have an inside diameter that is less than the 64 percent requirement. SERVICE ACTION FCA US will conduct a voluntary safety recall to replace the rear brake hoses. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2022. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process.

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10/12/2022 _____________________________________________________________________ New Safety Recall Advanced Communication – ZA5 FCA US LLC (FCA US) has announced a safety recall on certain 2019 and 2020 Model Year (DP) Ram 4500/5500 Cab Chassis vehicles. REASON FOR THIS SAFETY RECALL Some of the above vehicles may have a rear brake hose with an out of specification orifice diameter. A brake hose that does not meet constriction requirements may be more susceptible to hose assembly rupture. A ruptured brake hose could result in reduced braking performance, which may increase the risk of a crash without prior warning. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 106 S5.3.1 Constriction requirement states, “Except for that part of an end fitting which does not contain hose, every inside diameter of any section of a hydraulic brake hose assembly shall be not less than 64 percent of the nominal inside diameter of the brake hose.” Brake hoses that have an out of specification orifice diameter have an inside diameter that is less than the 64 percent requirement. SERVICE ACTION FCA US will conduct a voluntary safety recall to replace the rear brake hoses. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2022. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC

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10/18/2022 _____________________________________________________________________ New Safety Recall Advanced Communication – ZA5 FCA US LLC (FCA US) has announced a safety recall on certain 2019 and 2020 Model Year (DP) Ram 4500/5500 Cab Chassis vehicles. VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles. Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission. REASON FOR THIS SAFETY RECALL Some of the above vehicles may have a rear brake hose with an out of specification orifice diameter. A brake hose that does not meet constriction requirements may be more susceptible to hose assembly rupture. A ruptured brake hose could result in reduced braking performance, which may increase the risk of a crash without prior warning. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 106 S5.3.1 Constriction requirement states, “Except for that part of an end fitting which does not contain hose, every inside diameter of any section of a hydraulic brake hose assembly shall be not less than 64 percent of the nominal inside diameter of the brake hose.” Brake hoses that have an out of specification orifice diameter have an inside diameter that is less than the 64 percent requirement. SERVICE ACTION FCA US will conduct a voluntary safety recall to replace the rear brake hoses. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2022. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process. This notice applies to your vehicle, ZA5/NHTSA 22V-759 YOUR SCHEDULING OPTIONS 1. Visit recalls.mopar.com to sign up for email or SMS notifications for when remedy parts become available. You will be asked to provide your Vehicle Identification Number (VIN), provided above 2. Scan below using your smartphone or tablet to sign up to be notified when remedy parts become available 3. Wait for FCA US to contact you again, by mail, with a follow-up recall notice when remedy parts are available 4. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can sign you up to be notified when remedy parts become available, or answer any other questions you may have DEALERSHIP INSTRUCTIONS Please reference Safety Recall ZA5. IMPORTANT SAFETY RECALL Rear Brake Hose Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US has decided that certain [2019 and 2020 Model Year (DP) Ram 4500/5500 Cab Chassis] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 106 – Brake hoses. Constriction requirement states, “Except for that part of an end fitting which does not contain hose, every inside diameter of any section of a hydraulic brake hose assembly shall be not less than 64 percent of the nominal inside diameter of the brake hose.” Brake hoses that have an out of specification orifice diameter have an inside diameter that is less than the 64 percent requirement. WHY DOES MY VEHICLE NEED REPAIRS? The rear brake hose on your vehicle [1] may have an out of specification orifice diameter. A brake hose that does not meet constriction requirements may be more susceptible to hose assembly rupture. A ruptured brake hose could result in reduced braking performance, which may increase the risk of a crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? The remedy for this condition is not currently available. We are making every effort to finalize the remedy as quickly as possible, and will service your vehicle free of charge (parts and labor). FCA US will contact you again, by mail, with a follow-up recall notice when the remedy is available. Once you receive your follow-up notice, simply contact your Chrysler, Jeep®, Dodge or RAM dealer right away to schedule a service appointment [2]. Additional options for your next steps are included on the left side of this notification. We appreciate your patience. WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online [3]. Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX VEHICLE PICTURE LOGO QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21- 8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-759 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : DEC 13, 2022 NHTSA Recall No. : 22V-759 Manufacturer Recall No. : ZA5 Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 26,961 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2020 Ram 4500/5500 Cab Chassis Vehicle Type : Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Some 2019 and 2020 MY Ram 4500/5500 cab chassis vehicles may have rear brake hoses with out of specification orifice diameters. The suspect period began on February 10, 2019, when suspect rear brake hose assemblies were introduced into vehicle production, through August 26, 2020, when suspect rear brake hose assemblies were no longer used in vehicle production. The suspect population was determined using part shipment information and vehicle production records. Similar vehicles not included in the recall were built before or after the suspect period. Production Dates : FEB 10, 2019 – AUG 26, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : FMVSS No. 106 S5.3.1 Constriction states: “Except for that part of an end fitting which does not contain hose, every inside diameter of any section of a hydraulic brake hose assembly shall be not less than 64 percent of the nominal inside diameter of the brake hose.” Brake hoses that have an out of specification orifice diameter have an inside diameter that is less than the 64% requirement. FMVSS 1 : 106 – Brake hoses FMVSS 2 : NR Part 573 Safety Recall Report 22V-759 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : A brake hose that does not meet constriction requirements may be more susceptible to hose assembly rupture. A ruptured brake hose could result in reduced braking performance, which may increase the risk of a crash without prior warning. Description of the Cause : NR Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Hose, Brake – Right Rear Component Description : Right rear brake hose Component Part Number : 68371722AA Component Name 2 : Hose, Brake – Left Rear Component Description : Left rear brake hose Component Part Number : 68371723AA Supplier Identification : Component Manufacturer Name : Hitachi Cable America Inc. Address : 5300 Grant Line Road New Albany Indiana 47150 Country : United States Chronology : • On August 28, 2020, the FCA US LLC (“FCA US”) Vehicle Safety and Regulatory Compliance (“VSRC”) organization opened an investigation based on information from the FCA US Chassis Engineering group of a potential noncompliance for the rear brake hose assembly on 2019 and 2020 MY Ram 4500/5500 cab chassis vehicles. • On September 23, 2020, the FCA US VSRC organization confirmed that rear brake hose assemblies may have been built with an orifice diameter that is out of specification. Part 573 Safety Recall Report 22V-759 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 • On October 15, 2020, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. • On October 22, 2020, FCA US filed a Noncompliance Information Report pursuant to 49 CFR Part 573 which was assigned NHTSA recall number 20V-649 and FCA US Recall Number W75. • On November 13, 2020, FCA US petitioned the NHTSA, pursuant to 49 CFR Part 556, for exemption from the notification and remedy requirements. • On October 5, 2022, FCA US received notice that the NHTSA denied FCA US’ petition. Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall to replace the rear brake hoses. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : The remedy components will be new rear brake hoses with inspecification orifices. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **12/13/2022: FCA US will notify dealers and begin mailing Final Owner Letters on or about 4/27/2023. **10/11/2022: FCA US will notify dealers and begin notifying owners on or about 11/30/2022. Planned Dealer Notification Date : NOV 30, 2022 – NOV 30, 2022 Planned Owner Notification Date : NOV 30, 2022 – NOV 30, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-759 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : OCT 11, 2022 NHTSA Recall No. : 22V-759 Manufacturer Recall No. : ZA5 Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 26,961 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2020 Ram 4500/5500 Cab Chassis Vehicle Type : Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Some 2019 and 2020 MY Ram 4500/5500 cab chassis vehicles may have rear brake hoses with out of specification orifice diameters. The suspect period began on February 10, 2019, when suspect rear brake hose assemblies were introduced into vehicle production, through August 26, 2020, when suspect rear brake hose assemblies were no longer used in vehicle production. The suspect population was determined using part shipment information and vehicle production records. Similar vehicles not included in the recall were built before or after the suspect period. Production Dates : FEB 10, 2019 – AUG 26, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : FMVSS No. 106 S5.3.1 Constriction states: “Except for that part of an end fitting which does not contain hose, every inside diameter of any section of a hydraulic brake hose assembly shall be not less than 64 percent of the nominal inside diameter of the brake hose.” Brake hoses that have an out of specification orifice diameter have an inside diameter that is less than the 64% requirement. FMVSS 1 : 106 – Brake hoses FMVSS 2 : NR Part 573 Safety Recall Report 22V-759 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : A brake hose that does not meet constriction requirements may be more susceptible to hose assembly rupture. A ruptured brake hose could result in reduced braking performance, which may increase the risk of a crash without prior warning. Description of the Cause : NR Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Hose, Brake – Right Rear Component Description : Right rear brake hose Component Part Number : 68371722AA Component Name 2 : Hose, Brake – Left Rear Component Description : Left rear brake hose Component Part Number : 68371723AA Supplier Identification : Component Manufacturer Name : Hitachi Cable America Inc. Address : 5300 Grant Line Road New Albany Indiana 47150 Country : United States Chronology : • On August 28, 2020, the FCA US LLC (“FCA US”) Vehicle Safety and Regulatory Compliance (“VSRC”) organization opened an investigation based on information from the FCA US Chassis Engineering group of a potential noncompliance for the rear brake hose assembly on 2019 and 2020 MY Ram 4500/5500 cab chassis vehicles. • On September 23, 2020, the FCA US VSRC organization confirmed that rear brake hose assemblies may have been built with an orifice diameter that is out of specification. Part 573 Safety Recall Report 22V-759 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 • On October 15, 2020, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. • On October 22, 2020, FCA US filed a Noncompliance Information Report pursuant to 49 CFR Part 573 which was assigned NHTSA recall number 20V-649 and FCA US Recall Number W75. • On November 13, 2020, FCA US petitioned the NHTSA, pursuant to 49 CFR Part 556, for exemption from the notification and remedy requirements. • On October 5, 2022, FCA US received notice that the NHTSA denied FCA US’ petition. Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall to replace the rear brake hoses. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : The remedy components will be new rear brake hoses with inspecification orifices. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **10/11/2022: FCA US will notify dealers and begin notifying owners on or about 11/30/2022. Planned Dealer Notification Date : NOV 30, 2022 – NOV 30, 2022 Planned Owner Notification Date : NOV 30, 2022 – NOV 30, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-759 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : DEC 13, 2022 NHTSA Recall No. : 22V-759 Manufacturer Recall No. : ZA5 Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 26,961 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2020 Ram 4500/5500 Cab Chassis Vehicle Type : Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Some 2019 and 2020 MY Ram 4500/5500 cab chassis vehicles may have rear brake hoses with out of specification orifice diameters. The suspect period began on February 10, 2019, when suspect rear brake hose assemblies were introduced into vehicle production, through August 26, 2020, when suspect rear brake hose assemblies were no longer used in vehicle production. The suspect population was determined using part shipment information and vehicle production records. Similar vehicles not included in the recall were built before or after the suspect period. Production Dates : FEB 10, 2019 – AUG 26, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : FMVSS No. 106 S5.3.1 Constriction states: “Except for that part of an end fitting which does not contain hose, every inside diameter of any section of a hydraulic brake hose assembly shall be not less than 64 percent of the nominal inside diameter of the brake hose.” Brake hoses that have an out of specification orifice diameter have an inside diameter that is less than the 64% requirement. FMVSS 1 : 106 – Brake hoses FMVSS 2 : NR Part 573 Safety Recall Report 22V-759 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : A brake hose that does not meet constriction requirements may be more susceptible to hose assembly rupture. A ruptured brake hose could result in reduced braking performance, which may increase the risk of a crash without prior warning. Description of the Cause : NR Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Hose, Brake – Right Rear Component Description : Right rear brake hose Component Part Number : 68371722AA Component Name 2 : Hose, Brake – Left Rear Component Description : Left rear brake hose Component Part Number : 68371723AA Supplier Identification : Component Manufacturer Name : Hitachi Cable America Inc. Address : 5300 Grant Line Road New Albany Indiana 47150 Country : United States Chronology : • On August 28, 2020, the FCA US LLC (“FCA US”) Vehicle Safety and Regulatory Compliance (“VSRC”) organization opened an investigation based on information from the FCA US Chassis Engineering group of a potential noncompliance for the rear brake hose assembly on 2019 and 2020 MY Ram 4500/5500 cab chassis vehicles. • On September 23, 2020, the FCA US VSRC organization confirmed that rear brake hose assemblies may have been built with an orifice diameter that is out of specification. Part 573 Safety Recall Report 22V-759 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 • On October 15, 2020, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. • On October 22, 2020, FCA US filed a Noncompliance Information Report pursuant to 49 CFR Part 573 which was assigned NHTSA recall number 20V-649 and FCA US Recall Number W75. • On November 13, 2020, FCA US petitioned the NHTSA, pursuant to 49 CFR Part 556, for exemption from the notification and remedy requirements. • On October 5, 2022, FCA US received notice that the NHTSA denied FCA US’ petition. Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall to replace the rear brake hoses. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : The remedy components will be new rear brake hoses with inspecification orifices. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **12/13/2022: FCA US will notify dealers and begin mailing Final Owner Letters on or about 4/27/2023. **10/11/2022: FCA US will notify dealers and begin notifying owners on or about 11/30/2022. Planned Dealer Notification Date : NOV 30, 2022 – NOV 30, 2022 Planned Owner Notification Date : NOV 30, 2022 – NOV 30, 2022 * NR – Not Reported

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