ZB8 Tailgate May Open While Driving – 2019-2022 Ram 1500, 2500, & 3500

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-904 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : DEC 08, 2022 NHTSA Recall No. : 22V-904 Manufacturer Recall No. : ZB8 Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 1,234,657 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2019-2022 Ram 3500 Vehicle Type : Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Some 2019-2022 MY Ram 3500 trucks may have been built with one or both tailgate strikers misaligned. The suspect period began on June 13, 2018, when 2019 MY vehicle production began, and ended on June 1, 2022, when the improved alignment tooling was implemented in vehicle production. The suspect period was determined using vehicle production records. Similar vehicles not included in this recall were built after the suspect period. The total affected vehicles for this model is 145,965. Production Dates : JUN 13, 2018 – JUN 01, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-904 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2019-2022 Ram 2500 Vehicle Type : Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Some 2019-2022 MY Ram 2500 trucks may have been built with one or both tailgate strikers misaligned. The suspect period began on May 18, 2018, when 2019 MY vehicle production began, and ended on June 1, 2022, when the improved alignment tooling was implemented in vehicle production. The suspect period was determined using vehicle production records. Similar vehicles not included in this recall were built after the suspect period. The total affected vehicles for this model is 393,538. Production Dates : MAY 18, 2018 – JUN 01, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2019-2022 Ram 1500 Vehicle Type : Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Some 2019-2022 MY Ram 1500 trucks may have been built with one or both tailgate strikers misaligned. The suspect period began on February 20, 2018, when 2019 MY vehicle production began, and ended on July 10, 2022, when the improved alignment tooling was implemented in vehicle production. The suspect period was determined using vehicle production records. Similar vehicles not included in this recall were built after the suspect period or with a tailgate ajar notification. The total affected vehicles for this model is 695,154. Production Dates : FEB 20, 2018 – JUL 10, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Misaligned tailgate strikers may cause a failure to properly latch the tailgate. An improperly latched tailgate may result in an unintended tailgate opening while driving or stationary. FMVSS 1 : NR Part 573 Safety Recall Report 22V-904 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : An unintended tailgate opening while driving may result in a loss of unsecured cargo, potentially creating a road hazard to operators and occupants of other vehicles and can cause such vehicles to crash without prior warning. Description of the Cause : NR Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Striker Component Description : Cone.wash.pilot.pt.special.6-lobe.rec Component Part Number : 06512865AA, 06512878AA Supplier Identification : Component Manufacturer Name : ITW SHAKEPROOF Address : 1201 SAINT CHARLES ST ELGIN Illinois 60120-8444 Country : United States Chronology : • On July 27, 2021, the FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation as a result of information provided by the FCA US Proactive Sensing Group related to potential incidents of some 2019-2021 MY Ram 1500 tailgates opening while driving. • From July 29, 2021, to August 16, 2022, the FCA US TSRC organization continuously monitored field data for potentially related incidents. • From November 29, 2021, to November 7, 2022, FCA US TSRC regularly reviewed field data with FCA US Engineering to determine whether any underlying trend existed and to understand the potential suspect vehicle population of any such trend. • On August 16, 2022, the FCA US TSRC organization incorporated into its investigation a vehicle build issue on certain vehicles related to the tailgate unintentionally falling. Part 573 Safety Recall Report 22V-904 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 • As of November 22, 2022, FCA US has identified 15 customer assistance records, 736 warranty claims, and 101 field reports potentially related to this issue for all markets with dates of receipt ranging from June 25, 2019, to November 8, 2022. • As of November 22, 2022, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets. • On December 01, 2022, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to inspect the tailgate striker alignment to the box latch and adjust if necessary. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : This recall is not related to a part defect but rather an assembly issue where one or both tailgate strikers may have been misaligned. The remedy is to inspect the tailgate striker alignment to the box latch and adjust if necessary. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **12/08/2022: FCA US will notify dealers and begin notifying owners on or about 01/27/2023. Planned Dealer Notification Date : JAN 27, 2023 – JAN 27, 2023 Planned Owner Notification Date : JAN 27, 2023 – JAN 27, 2023 * NR – Not Reported

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12/09/2022 _____________________________________________________________________ New Safety Recall Advanced Communication – ZB8 FCA US LLC (FCA US) has announced a safety recall on certain 2019-2022 (D2) Ram 3500 Pickup, 2019-2022 (DJ) Ram 2500 Pickup, 2019-2022 (DT) Ram 1500 Pickup and 2019-2022 (DX) Ram Truck (Mexico) vehicles. REASON FOR THIS SAFETY RECALL Some of the above vehicles may have been built with one or both tailgate strikers misaligned. Misaligned tailgate strikers may cause a failure to properly latch the tailgate. An improperly latched tailgate may result in an unintended tailgate opening while driving or stationary. An unintended tailgate opening while driving may result in a loss of unsecured cargo, potentially creating a road hazard to operators and occupants of other vehicles and can cause such vehicles to crash without prior warning. SERVICE ACTION FCA US will conduct a voluntary safety recall to inspect the tailgate striker alignment to the box latch and adjust if necessary. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 1st Quarter of 2023. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC

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© Copyright 2022, FCA US LLC, All Rights Reserved (DJT) December 2022 Dealer Service Instructions for: Safety Recall ZB8 / NHTSA 22V-904 Tailgate Latch Alignment 2019-2022 (D2) Ram 3500 Pickup 2019-2022 (DJ) Ram 2500 Pickup 2019-2022 (DT) Ram 1500 Pickup NOTE: For 2019, this recall applies only to the above vehicles without Tailgate Warning Lamp (sales code LAN), or Parallel and Perpendicular Park Assist (sales code XH5) or Multifunction Tailgate (sales code MWK). For 2020 – 2022 vehicles, this recall applies only to the above vehicles without Parallel and Perpendicular Park Assist (sales code XH5) or Multifunction Tailgate (sales code MWK). Remedy Available IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. Safety Recall ZB8 — Tailgate Latch Alignment Page 2 The tailgate on about 1,234,650 of the above vehicles may have been built with one or both tailgate strikers misaligned. Misaligned tailgate strikers may cause a failure to properly latch the tailgate. An improperly latched tailgate may result in an unintended tailgate opening while driving or stationary. An unintended tailgate opening while driving may result in a loss of unsecured cargo, potentially creating a road hazard to operators and occupants of other vehicles and can cause such vehicles to crash without prior warning. Check tailgate function, and adjust the tailgate strikers as needed. No parts are required to perform this service procedure. No parts return required for this campaign. No special tools are required to perform this service procedure. Subject Repair Parts Information Parts Return Special Tools Safety Recall ZB8 — Tailgate Latch Alignment Page 3 A. Inspect Tailgate Operation NOTE: The goal of this repair is the eliminate tailgate binding and minimize the force required to fully latch the tailgate. Fitting the tailgate for flushness is secondary to the ensuring the tailgate has no binding. NOTE: Assure that no component, equipment, tonneau cover or debris is inhibiting proper tailgate operation. 1. If the vehicle has a tonneau cover, fold it back away from the tailgate. Make sure no tonneau rail or seal is touching the tailgate. NOTE: The intention of the test at Step 2 is to see if the strikers hold the tailgate up after it is unlatched. 2. Test the tailgate function by: • Unlatch the tailgate by pressing the handle. • Hold the tailgate upright for a few seconds to prevent the auto drop. • Allow the gate to free fall. • Lift the tailgate to the upright position, but do not latch it. • Allow it to free fall again. • Repeat this test a 3rd time. 3. Does the tailgate fall open on its own? ➢ If yes, the strikers are adjusted properly and not dragging. Close the recall and claim the appropriate labor time. ➢ If no, continue with Step 4. NOTE: While adjusting strikers, keep flush in mind but always prioritize closing efforts. Service Procedure Safety Recall ZB8 — Tailgate Latch Alignment Page 4 4. Make sure up / down position of both strikers hits the center of the latch opening. This can be seen visually by bringing the tailgate up to the striker on each side. A striker binding on the top or bottom latch opening can bind and prevent it from opening. This can most easily be reviewed from inside the box as seen in Figure 1 and Figure 2. Adjust each striker up/down if required to center it to the latch. Service Procedure [Continued] Figure 1 – Striker with Proper Clearance Figure 2 – Striker without Proper Clearance GOOD – Visible gap between latch and striker on top and bottom BAD – No gap between latch body and striker. Latch body is dragging on the striker GOOD – Visible gap between latch and striker on bottom Safety Recall ZB8 — Tailgate Latch Alignment Page 5 5. Adjust the strikers fore/aft to ensure good closing effort. 6. Secure the striker: • For DJ and D2 vehicles, 34 N·m (25 ft. lbs). • For DT vehicles, 49 N·m (36 ft. lbs). 7. Repeat the inspection in Step 5. 8. Repeat the test at Step 2 to confirm that the tailgate drops freely. 9. Return the vehicle to the owner. NOTE: Notify the customer that tonneau cover binding could give the customer a false appearance that the tailgate is latched, and to always pull back on the tailgate after closing to insure it’s latched securely. Service Procedure [Continued] Safety Recall ZB8 — Tailgate Latch Alignment Page 6 Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use one of the following labor operation numbers and time allowances: Labor Operation Time Number Allowance Inspect Tailgate Strikers for Alignment 23-ZB-81-81 0.2 hours Inspect and Adjust Tailgate Strikers 23-ZB-81-82 0.2 hours NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions. To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached. Completion Reporting and Reimbursement Dealer Notification Owner Notification and Service Scheduling Safety Recall ZB8 — Tailgate Latch Alignment Page 7 All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC Vehicle Lists, Global Recall System, VIP and Dealer Follow Up Additional Information This notice applies to your vehicle, ZB8/NHTSA 22V-904 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership. 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall ZB8. IMPORTANT SAFETY RECALL Tailgate Latch Alignment Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US LLC has decided that a defect, which relates to motor vehicle safety, exists in certain [2019-2022 (D2) Ram 3500 Pickup, 2019-2022 (DJ) Ram 2500 Pickup, 2019-2022 (DT) Ram 1500 Pickup] vehicles. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The tailgate on your vehicle [1] may have been built with one or both tailgate strikers misaligned. Misaligned tailgate strikers may cause a failure to properly latch the tailgate. An improperly latched tailgate may result in an unintended tailgate opening while driving or stationary. An unintended tailgate opening while driving may result in a loss of unsecured cargo, potentially creating a road hazard to operators and occupants of other vehicles and can cause such vehicles to crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will inspect the tailgate striker alignment to the box latch and adjust if necessary. The estimated repair time is 15 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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This notice applies to your vehicle, ZB8/NHTSA 22V-904 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership. 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall ZB8. IMPORTANT SAFETY RECALL Tailgate Latch Alignment Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US LLC has decided that a defect, which relates to motor vehicle safety, exists in certain [2019-2022 (D2) Ram 3500 Pickup, 2019-2022 (DJ) Ram 2500 Pickup, 2019-2022 (DT) Ram 1500 Pickup] vehicles. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The tailgate on your vehicle [1] may have been built with one or both tailgate strikers misaligned. Misaligned tailgate strikers may cause a failure to properly latch the tailgate. An improperly latched tailgate may result in an unintended tailgate opening while driving or stationary. An unintended tailgate opening while driving may result in a loss of unsecured cargo, potentially creating a road hazard to operators and occupants of other vehicles and can cause such vehicles to crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will inspect the tailgate striker alignment to the box latch and adjust if necessary. The estimated repair time is 15 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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12/09/2022 _____________________________________________________________________ New Safety Recall Advanced Communication – ZB8 FCA US LLC (FCA US) has announced a safety recall on certain 2019-2022 (D2) Ram 3500 Pickup, 2019-2022 (DJ) Ram 2500 Pickup, 2019-2022 (DT) Ram 1500 Pickup and 2019-2022 (DX) Ram Truck (Mexico) vehicles. REASON FOR THIS SAFETY RECALL Some of the above vehicles may have been built with one or both tailgate strikers misaligned. Misaligned tailgate strikers may cause a failure to properly latch the tailgate. An improperly latched tailgate may result in an unintended tailgate opening while driving or stationary. An unintended tailgate opening while driving may result in a loss of unsecured cargo, potentially creating a road hazard to operators and occupants of other vehicles and can cause such vehicles to crash without prior warning. SERVICE ACTION FCA US will conduct a voluntary safety recall to inspect the tailgate striker alignment to the box latch and adjust if necessary. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 1st Quarter of 2023. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-904 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : DEC 22, 2022 NHTSA Recall No. : 22V-904 Manufacturer Recall No. : ZB8 Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 1,224,078 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2019-2022 Ram 3500 Vehicle Type : Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Some 2019-2022 MY Ram 3500 trucks may have been built with one or both tailgate strikers misaligned. The suspect period began on October 18, 2018, when 2019 MY vehicle production began, and ended on May 31, 2022, when improved alignment tooling was implemented in vehicle production. The suspect period was determined using vehicle production records. Similar vehicles not included in this recall were built after the suspect period or without a pickup box. The total affected vehicles for this model is 144,452. Production Dates : OCT 18, 2018 – MAY 31, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-904 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2019-2022 Ram 2500 Vehicle Type : Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Some 2019-2022 MY Ram 2500 trucks may have been built with one or both tailgate strikers misaligned. The suspect period began on October 11, 2018, when 2019 MY vehicle production began, and ended on May 31, 2022, when improved alignment tooling was implemented in vehicle production. The suspect period was determined using vehicle production records. Similar vehicles not included in this recall were built after the suspect period or without a pickup box. The total affected vehicles for this model is 384,472. Production Dates : OCT 11, 2018 – MAY 31, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2019-2022 Ram 1500 Vehicle Type : Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Some 2019-2022 MY Ram 1500 trucks may have been built with one or both tailgate strikers misaligned. The suspect period began on November 19, 2017, when 2019 MY vehicle production began, and ended on July 9, 2022, when improved alignment tooling was implemented in vehicle production. The suspect period was determined using vehicle production records. Similar vehicles not included in this recall were built after the suspect period or with a tailgate ajar notification. The total affected vehicles for this model is 695,154. Production Dates : NOV 19, 2017 – JUL 09, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Misaligned tailgate strikers may cause a failure to properly latch the tailgate. An improperly latched tailgate may result in an unintended tailgate opening while driving or stationary. Part 573 Safety Recall Report 22V-904 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An unintended tailgate opening while driving may result in a loss of unsecured cargo, potentially creating a road hazard to operators and occupants of other vehicles and can cause such vehicles to crash without prior warning. Description of the Cause : NR Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Striker Component Description : Cone.wash.pilot.pt.special.6-lobe.rec Component Part Number : 06512865AA, 06512878AA Supplier Identification : Component Manufacturer Name : ITW SHAKEPROOF Address : 1201 SAINT CHARLES ST ELGIN Illinois 60120-8444 Country : United States Chronology : • On July 27, 2021, the FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation as a result of information provided by the FCA US Proactive Sensing Group related to potential incidents of some 2019-2021 MY Ram 1500 tailgates opening while driving. • From July 29, 2021, to August 16, 2022, the FCA US TSRC organization continuously monitored field data for potentially related incidents. • From November 29, 2021, to November 7, 2022, FCA US TSRC regularly reviewed field data with FCA US Engineering to determine whether any underlying trend existed and to understand the potential suspect vehicle population of any such trend. • On August 16, 2022, the FCA US TSRC organization incorporated into its investigation a vehicle build issue on Part 573 Safety Recall Report 22V-904 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 certain vehicles related to the tailgate unintentionally falling. • As of November 22, 2022, FCA US has identified 15 customer assistance records, 736 warranty claims, and 101 field reports potentially related to this issue for all markets with dates of receipt ranging from June 25, 2019, to November 8, 2022. • As of November 22, 2022, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets. • On December 01, 2022, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to inspect the tailgate striker alignment to the box latch and adjust if necessary. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : This recall is not related to a part defect but rather an assembly issue where one or both tailgate strikers may have been misaligned. The remedy is to inspect the tailgate striker alignment to the box latch and adjust if necessary. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **12/08/2022: FCA US will notify dealers and begin notifying owners on or about 01/27/2023. Planned Dealer Notification Date : JAN 27, 2023 – JAN 27, 2023 Planned Owner Notification Date : JAN 27, 2023 – JAN 27, 2023 * NR – Not Reported

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View as web nag~ IMPORTANT SAFETY RECALL INFORMATION Issued in Accordance With Federal Law N**H**T*S A www.nhtsa.gov URGENT SAFETY RECALL NOTICE Your 2021 RAM 3500 TRADESMAN CREW CAB 4X4 is under recall for 2019 – 2022 D Truck Tailgate Latch Alignment. To schedule your recall repair contact your dealership or the FCA US Recall Team at 1-800-853-1403. Recall notice issued to: Vehicle information: VIN 2021 RAM 3500 TRADESMAN CREW CAB 4X4 Recall information: ZB8/NHTSA 22V-904 Visit recalls.mon.ar.com for more information or call the FCA US Recall Team at 1-800-853-1403 Details of the Recall The tailgate on your vehicle may have been built with one or both tailgate strikers misaligned. Misaligned tailgate strikers may cause a failure to properly latch the tailgate. An improperly latched tailgate may result in an unintended tailgate opening while driving or stationary. FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer will inspect the tailgate striker alignment to the box latch and adjust if necessary. The estimated repair time is 15 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. How do I schedule my FREE repair? ♦ Simply contact your Chrysler, Jeep®, Dodge or RAM dealer right away to schedule a service appointment. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC Team 1-800-853-1403 recalls.moP.ar.com

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Schedule your FREE repair today! URGENT SAFETY RECALL TAILGATE LATCH ALIGNMENT — ZB8/22V-904 [MY Make Model] AA111111 Dear CUSTOMER NAME: Please bring your vehicle and this card to your scheduled appointment. We apologize for any inconvenience and do appreciate your attention to this urgent matter. Safety recall campaign ZB8/22V-904 is open on your [MY Make Model]. ATENCIÓN! La unidad descrita en esta carta tiene un llamado a revisión pendiente por realizer. Para protegerlo a usted y a su familia, es urgente que se comunique con el grupo FCA US al teléfono 1-800-853-1403 con el fin de programar una cita y se reparada su unidad sin costo para usted. 0000001/#105890/ZB8-FNO Call 1-800-853-1403 Visit recalls.mopar.com to locate your closest dealer Download the Mopar Owner’s Companion App at either the App or Google Play Stores LOGO VEHICLE PICTURE

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