ZC5 Incorrect Rearview Camera – 2022 Ram ProMaster Chassis Cab & Incomplete Vehicles

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-947 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : DEC 22, 2022 NHTSA Recall No. : 22V-947 Manufacturer Recall No. : ZC5 Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 38 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Ram ProMaster Vehicle Type : Body Style : OTHER Power Train : NR Descriptive Information : Some 2022 MY Ram ProMaster Chassis Cab and Cutaway incomplete vehicles may have been shipped with an analog rear view camera in the accessory bag instead of a digital rear view camera. The suspect period began on August 23, 2021, when the 2022 model year production began, and ended on June 24, 2022, when a digital rear view camera was included in the accessory bag. Similar vehicles not included in the recall population were supplied digital rear view cameras prior to shipment, or were completed by a downstream manufacturer with a rear view camera system not provided in the accessory bag by FCA US LLC (“FCA US”). Production Dates : AUG 23, 2021 – JUN 24, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Federal Motor Vehicle Safety Standard (“FMVSS”) 571.111 states that “…when the vehicle’s direction selector is placed in reverse…the rear visibility system must default to the rearview image…”. For the suspect vehicles, the analog rear view camera cannot be installed on the vehicles and thus there is no image displayed. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Part 573 Safety Recall Report 22V-947 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : If the rear view camera image is unavailable, the driver may be unaware of a person or object behind them, which may increase the risk of a crash or injury without prior warning. Description of the Cause : NR Identification of Any Warning that can Occur : Dealers and upfitters cannot install the rear view camera. Involved Components : Component Name 1 : Rear View Camera Component Description : Rear View Camera Component Part Number : 68531528AB Supplier Identification : Component Manufacturer Name : MAGNA ELECTRONICS Address : 521 Newpark Blvd Newmarket Foreign States L3Y 4X7 Country : Canada Chronology : • On June 30, 2022, the FCA US Technical Safety and Regulatory Compliance (“TSRC”) organization was notified of a potential issue related to an incorrect rear view camera being shipped in the accessory bag for certain 2022 MY Ram ProMaster Chassis Cab and Cutaway incomplete vehicles. • From July 2022, through December 2022, FCA US TSRC met with FCA US Engineering, Vehicle Manufacturing, and Fleet Sales & Logistics to review the issue and understand the affected components and failure mode, and to determine the suspect population. • On August 9, 2022, the FCA US TSRC organization opened an investigation based on information that the rear view camera provided in some accessory bags cannot be installed on the vehicles and thus there is no image displayed. • On December 7, 2022, the FCA US TSRC organization recognized there exists a population of vehicles shipped with an incorrect rear view camera due to a vehicle assembly plant error, potentially not in compliance with Part 573 Safety Recall Report 22V-947 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS No. 111. • On December 15, 2022, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall to supply a digital rear view camera to all affected vehicles. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : This recall is not related to a part defect but rather an assembly issue where an incorrect camera was supplied. The remedy component will be a digital rear view camera. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **12/22/2022: FCA US will notify dealers and begin notifying owners on or about 02/10/2023. Planned Dealer Notification Date : FEB 10, 2023 – FEB 10, 2023 Planned Owner Notification Date : FEB 10, 2023 – FEB 10, 2023 * NR – Not Reported

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01/05/2023 _____________________________________________________________________ New Safety Recall Advanced Communication – ZC5 FCA US LLC (FCA US) has announced a safety recall on certain 2022 Model Year (VF) Ram ProMaster Chassis Cab and Cutaway incomplete vehicles. VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles. Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission. REASON FOR THIS SAFETY RECALL Some of the above vehicles may have been shipped with an analog rear view camera in the accessory bag instead of a digital rear view camera. For the suspect vehicles, the analog rear view camera cannot be installed on the vehicles and thus there is no image displayed. If the rear view camera image is unavailable, the driver may be unaware of a person or object behind them, which may increase the risk of a crash or injury without prior warning. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 571.111 states that “…when the vehicle’s direction selector is placed in reverse…the rear visibility system must default to the rearview image…”. SERVICE ACTION FCA US will conduct a voluntary safety recall to supply a digital rear view camera to all affected vehicles. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 1st Quarter of 2023. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process.

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12/23/2022 _____________________________________________________________________ New Safety Recall Advanced Communication – ZC5 FCA US LLC (FCA US) has announced a safety recall on certain 2022 Model Year (VF) Ram ProMaster Chassis Cab and Cutaway incomplete vehicles. REASON FOR THIS SAFETY RECALL Some of the above vehicles may have been shipped with an analog rear view camera in the accessory bag instead of a digital rear view camera. For the suspect vehicles, the analog rear view camera cannot be installed on the vehicles and thus there is no image displayed. If the rear view camera image is unavailable, the driver may be unaware of a person or object behind them, which may increase the risk of a crash or injury without prior warning. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 571.111 states that “…when the vehicle’s direction selector is placed in reverse…the rear visibility system must default to the rearview image…”. SERVICE ACTION FCA US will conduct a voluntary safety recall to supply a digital rear view camera to all affected vehicles. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 1st Quarter of 2023. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC

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Schedule your FREE repair today! URGENT SAFETY RECALL INCORRECT REARVIEW CAMERA — ZC5/22V-947 [MY Make Model] AA111111 Dear CUSTOMER NAME: Please bring your vehicle and this card to your scheduled appointment. We apologize for any inconvenience and do appreciate your attention to this urgent matter. Safety recall campaign ZC5/22V-947 is open on your [MY Make Model]. ATENCIÓN! La unidad descrita en esta carta tiene un llamado a revisión pendiente por realizer. Para protegerlo a usted y a su familia, es urgente que se comunique con el grupo FCA US al teléfono 1-800-853-1403 con el fin de programar una cita y se reparada su unidad sin costo para usted. 0000107/#106338/ZC5-FSP Call 1-800-853-1403 Visit recalls.mopar.com to locate your closest dealer Download the Mopar Owner’s Companion App at either the App or Google Play Stores LOGO VEHICLE PICTURE PRESORTED STANDARD U.S. POSTAGE PAID FCA US LLC Take Action Today! Ensure the safety of you and your passengers. Take Action Today! Ensure the safety of you and your passengers. 000001/#80979/S43-3D 8R631471 S43 000001 SAM P. RECIPIENTE 2017 CHRYSLER DRIVE DETROIT, MI 48211-1913 See what’s coming in the mail. * Sign up for free at Informeddelivery.usps.com *Images of the exterior of incoming letter-sized mail and package tracking information on Priority Mail, Priority Mail Express, and other trackable parcels is available through Informed Delivery. Color images from participating mailers are also included. See informeddelivery.usps.com for additional information and limitations. Presorted Standard US Postage PAID FCA US LLC 0000107/#106338/ZC5-FSP *********************SNGLP AA111111 ZC5 0000107 CUSTOMER NAME 123 ANY STREET ANYTOWN, US 12345-6789

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© Copyright 2023, FCA US LLC, All Rights Reserved (DJT) February 2023 Dealer Service Instructions for: Safety Recall ZC5 / NHTSA 22V-947 Incorrect Rearview Camera 2022 (VF) Ram ProMaster NOTE: This recall applies only to the above vehicles equipped with a Rear Backup Camera Kit (sales code XA3). About 40 of the above vehicles may be built with an analog rearview camera in the accessory bag instead of a digital rearview camera. If the rearview camera image is unavailable, the driver may be unaware of a person or object behind them, which may increase the risk of a crash or injury without prior warning. The condition above fails to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 571.111 – REARVIEW MIRRORS which states that “…when the vehicle’s direction selector is placed in reverse…the rear visibility system must default to the rearview image…”. Remedy Available IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. Subject Safety Recall ZC5 – Incorrect Rearview Camera Page 2 Inspect the vehicle for a rearview camera image in the radio. If present, close the recall. If the cab/chassis has not yet been through the upfitting process, provide the upfitter with a new digital camera. Part Number Qty. Description 68531528AB 1 Rearview Camera No parts return required for this campaign. No special tools are required to perform this service procedure. Repair Parts Information Parts Return Special Tools Safety Recall ZC5 – Incorrect Rearview Camera Page 3 Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use the following labor operation number and time allowance: Labor Operation Time Number Allowance Inspect Vehicle for Rearview Camera Image 08-ZC-51-81 0.0 hours Inspect and Provide correct Rearview Camera 08-ZC-51-82 0.0 hours Related Operation Handling Fee 95-08-20-50 Floor Plan Reimbursement 95-95-95-97 Calculate See Below Floor Plan Reimbursement represents the vehicle’s average daily allowance (see table below) multiplied by the number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale to the date that the remedy was made available. Note: If the vehicle was received by your dealership (KZX date) AFTER the stop sale date, you will use the KZX date instead of the stop sale date. For this Recall, the stop sale was initiated on 01/05/2023 and the remedy was made available on 02/02/2023, therefore, the number of days cannot exceed 28 days. Vehicle Average Daily Allowance 2022 RAM (VF) ProMaster Add the cost of the recall parts package plus applicable dealer allowance to your claim. NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions. Completion Reporting and Reimbursement Safety Recall ZC5 – Incorrect Rearview Camera Page 4 To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached. All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. Dealer Notification Owner Notification and Service Scheduling Vehicle Lists, Global Recall System, VIP and Dealer Follow Up Safety Recall ZC5 – Incorrect Rearview Camera Page 5 If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC Additional Information This notice applies to your vehicle, ZC5/NHTSA 22V-947 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler/Dodge/Jeep®/RAM/ BusinessLink Dealership. 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall ZC5. IMPORTANT SAFETY RECALL Incorrect Rearview Camera Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US LLC has decided that certain [2022 Ram ProMaster] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 571.111 – REARVIEW MIRRORS which states that “…when the vehicle’s direction selector is placed in reverse…the rear visibility system must default to the rearview image…”. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The rearview camera on your vehicle [1] may have been shipped with an analog rearview camera in the accessory bag instead of a digital rear view camera. If the rearview camera image is unavailable, the driver may be unaware of a person or object behind them, which may increase the risk of a crash or injury without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will provide a replacement camera, if needed. The estimated repair time is 15 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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This notice applies to your vehicle, ZC5/NHTSA 22V-947 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler/Dodge/Jeep®/RAM/ BusinessLink Dealership. 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall ZC5. IMPORTANT SAFETY RECALL Incorrect Rearview Camera Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US LLC has decided that certain [2022 Ram ProMaster] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 571.111 – REARVIEW MIRRORS which states that “…when the vehicle’s direction selector is placed in reverse…the rear visibility system must default to the rearview image…”. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The rearview camera on your vehicle [1] may have been shipped with an analog rearview camera in the accessory bag instead of a digital rear view camera. If the rearview camera image is unavailable, the driver may be unaware of a person or object behind them, which may increase the risk of a crash or injury without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will provide a replacement camera, if needed. The estimated repair time is 15 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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