03A Unexpected Engine Shutdown from Electrical Short – 2017-2023 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEVs)

SEOCONTENT-START

FCA US LLC Recall Part Numbers
03A Chrysler Pacifica Plug-In Hybrid Electric Vehicle (“PHEV”)
Submitted on September 26, 2023
Chrysler Pacifica Low Voltage Wiring / Transaxle Part Numbers by Model and Model Year

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This notice applies to your vehicle, 03A/NHTSA 23V-010
YOUR SCHEDULING OPTIONS 1. Visit recalls.mopar.com to sign up for email or SMS notifications for when remedy parts become available. You will be asked to provide your Vehicle Identification Number (VIN), provided above 2. Scan below using your smartphone or tablet to sign up to be notified when remedy parts become available
3. Wait for FCA US to contact you again, by mail, with a follow-up recall notice when remedy parts are available
4. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can sign you up to be notified when remedy parts become available, or answer any other questions you may have DEALERSHIP INSTRUCTIONS
Please reference Safety Recall 03A.
IMPORTANT SAFETY RECALL
Loss of Motive Power
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US LLC, has decided that a defect, which relates to motor vehicle safety, exists in certain [2017 through 2023 Model Year (RU) Chrysler Pacifica] Plug-in Hybrid Electric Vehicles (PHEV). WHY DOES MY VEHICLE NEED REPAIRS?
The internal transmission wiring connector on your vehicle [¹] could short resulting in an unexpected engine shutdown under certain conditions. An unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
The remedy for this condition is not currently available. We are making every effort to finalize the remedy, and will service your vehicle free of charge (parts and labor) when the remedy is available. FCA US will contact you again, by mail, with a follow-up recall notice when the remedy is available. Once you receive your follow-up notice, simply contact your Chrysler, Jeep®, Dodge or RAM dealer right away to schedule a service appointment [²]. Additional options for your next steps are included on the left side of this notification. We appreciate your patience. WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online [³]. Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations
FCA US LLC
VEHICLE PICTURE
LOGO
QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21- 8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

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Schedule your FREE repair today!
URGENT SAFETY RECALL
LOSS OF MOTIVE POWER — 03A/23V-010
[MY Make Model] AA111111
Dear CUSTOMER NAME:
Please bring your vehicle and this card to your scheduled appointment.
We apologize for any inconvenience and do appreciate your attention to this urgent matter.
Safety recall campaign 03A/23V-010 is open on your [MY Make Model].
ATENCIÓN! La unidad descrita en esta carta tiene un llamado a revisión pendiente por realizer. Para protegerlo a usted y a su familia, es urgente que se comunique con el grupo FCA US al teléfono 1-800-853-1403 con el fin de programar una cita y se reparada su unidad sin costo para usted.
0000001/#107460/03A-FST
Call 1-800-853-1403
Visit recalls.mopar.com to locate your closest dealer
Download the Mopar Owner’s Companion App at either the App or Google Play Stores
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© Copyright 2023, FCA US LLC, All Rights Reserved
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(Revision 6) September 2023
Dealer Service Instructions for: Safety Recall 03A / NHTSA 23V-010 Loss of Motive Power
NOTE: Subject statement revised.
2017-2023 (RU) Chrysler Pacifica PHEV NOTE: This recall applies only to the above Plug-in Hybrid Electric Vehicles (PHEV).
NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.
An internal transmission wiring connector short or rotor bearing installation defect
on about 67,100 of the above vehicles could result in an unexpected engine shutdown under certain conditions. An unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning.
Remedy Available
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject Safety Recall 03A — Loss of Motive Power Page 2 Repair 2019-2023 model year vehicles, update the Power Inverter Module (PIM) software. 2017-2018 model year vehicles, update the Power Inverter Module (PIM) software and update the Instrument Panel Cluster (IPC) software, and update the Powertrain Control Module (PCM) software. Parts Information No parts are required to perform this service procedure. Parts Return No parts return required for this campaign. Special Tools The following special tools are required to perform this repair:
⮚ NPN wiTECH MicroPod II
⮚ NPN Laptop Computer
⮚ NPN wiTECH Software Safety Recall 03A — Loss of Motive Power Page 3 Service Procedure NOTE: The wiTECH scan tool must be used to perform this Safety Recall. The wiTECH software is required to be at the latest release level before performing this procedure. NOTE: For ALL model year vehicles, the Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) must be updated to the latest available software calibration level. For 2017-2018 model year vehicles, the Instrument Panel Cluster (IPC) and Powertrain Control Module (PCM) must also be updated to the latest available software calibration level. NOTE: If this software update flash process is interrupted/aborted, the flash should be restarted. NOTE: It is normal for the high voltage charging lamp on the dash to flash like there is a charging system failure while performing software updates. 1. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge. 2. Connect the wiTECH micro pod II to the vehicle data link connector 3. Place the ignition in the “RUN” position. 4. Open the wiTECH 2.0 website. 5. Enter your “User id” your “Password” and your “Dealer Code”, then select “Finish” at the bottom of the screen. 6. Starting at the “Vehicle Selection” screen, select the vehicle to be updated. Safety Recall 03A — Loss of Motive Power Page 4 7. From the “Action Items” screen, select the “All Flashes” tab. Inspect if new software flashes are available for the HCP. For 2017-2018 model year vehicles, also inspect if new software flashes are available for the IPC and PCM.
⮚ If listed modules do not have new software available, then proceed to Step 28 and claim the inspection LOP to complete this recall.
⮚ If any of the listed modules for the appropriate model years have new software available, then continue with Step 8. 8. Create a Vehicle Scan Report (VSR) before proceeding with software updates. 9. Ensure there are no current DTCs that could cause concern with modules being flashed. If any questions, please share the VSR with the STAR center. NOTE: The PIM contains two processors, Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP). The HCP and AHCP are combined into one PIM software update. The software update must begin with updating the HCP. The AHCP will update immediately following the HCP. 10. From the “Action Items” screen, select the “All Flashes” tab.
⮚ Select “HCP” by clicking the arrow on the right side of the screen. Read the special flash instructions, then select “OK”. Continue with Step 11.
⮚ If “HCP” is not displayed as one of the available flashes, the PIM software is already at the current software level and does not require updating. Proceed to Step 15. 11. From the “Flash ECU Agreement” page, agree to terms by “Checking the Box”. 12. Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash. 13. Once the software is confirmed to be at the latest available calibration level, select “View DTCs”. 14. Select the “Clear All DTCs” tab, then click “Clear All DTCs” and then select “Close”. It may be necessary to cycle the ignition OFF to RUN to clear the codes. Safety Recall 03A — Loss of Motive Power Page 5 Service Procedure [Continued] 15. Instrument Panel Cluster (IPC) software is required for 2017-2018 Model year ONLY:
⮚ If vehicle is 2017-2018 Model year, continue with Step 16.
⮚ If vehicle is 2019-2023 Model year, proceed to Page 6, Step 27. NOTE: The IPC flash may take over 3 hours, this is normal. Do not interrupted/aborted, the flash or it will need to be restarted. 16. From the “Action Items” screen, select the “All Flashes” tab.
⮚ Select “IPC” by clicking the arrow on the right side of the screen. Read the special flash instructions, then select “OK”. Continue with Step 17.
⮚ If “IPC” is not displayed as one of the available flashes, the IPC software is already at the current software level and does not require updating. Proceed to Step 21. 17. From the “Flash ECU Agreement” page, agree to terms by “Checking the Box”. 18. Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash. 19. Once the software is confirmed to be at the latest available calibration level, select “View DTCs”. 20. Select the “Clear All DTCs” tab, then click “Clear All DTCs” and then select “Close”. It may be necessary to cycle the ignition OFF to RUN to clear the codes. 21. Powertrain Control Module (PCM) software is required for 2017-2018 Model year ONLY:
⮚ If vehicle is 2017-2018 Model year, continue with Step 22.
⮚ If vehicle is 2019-2023 Model year, proceed to Page 6, Step 27. Safety Recall 03A — Loss of Motive Power Page 6 Service Procedure [Continued] 22. From the “Action Items” screen, select the “All Flashes” tab.
⮚ Select “PCM” by clicking the arrow on the right side of the screen. Read the special flash instructions, then select “OK”. Continue with Step 23.
⮚ If “PCM” is not displayed as one of the available flashes, the IPC software is already at the current software level and does not require updating. Proceed to Step 27. 23. From the “Flash ECU Agreement” page, agree to terms by “Checking the Box”. 24. Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash. 25. Once the software is confirmed to be at the latest available calibration level, select “View DTCs”. 26. Select the “Clear All DTCs” tab, then click “Clear All DTCs” and then select “Close”. It may be necessary to cycle the ignition OFF to RUN to clear the codes. 27. Generate a VSR to ensure P0AA4/P0AA1 or any DTC is not active or pending. 28. Turn the ignition to the “OFF” position and then remove the wiTECH micro pod II device from the vehicle. 29. Remove the battery charger from the vehicle. 30. Return the vehicle to the customer or inventory. Safety Recall 03A — Loss of Motive Power Page 7 Completion Reporting and Reimbursement Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use the following labor operation numbers and time allowances: Labor Operation Time Number Allowance
Inspect PIM software up to date 18-03-A1-81 0.2 hours
Inspect/Update PIM software 18-03-A1-82 0.3 hours (Applies to 2019-2023 model years ONLY)
Inspect/Update PIM software 18-03-A1-83 0.5 hours (Applies to 2017-2018 model years ONLY) Related
Inspect/Update PCM software 18-03-A1-50 0.2 hours (Applies to 2017-2018 model years ONLY)
Inspect/Update IPC software 18-03-A1-51 4.0 hours (Applies to 2017 model year ONLY)
Inspect/Update IPC software 18-03-A1-52 4.3 hours (Applies to 2018 model year ONLY) Safety Recall 03A — Loss of Motive Power Page 8 Completion Reporting and Reimbursement [Continued] Labor Operation Time Number Allowance Floor Plan Reimbursement 95-95-95-97 Calculate See Below Floor Plan Reimbursement represents the vehicle’s average daily allowance (see table below) multiplied by the number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale to the date that the remedy was made available. Note: If the vehicle was received by your dealership (KZX date) AFTER the stop sale date, you will use the KZX date instead of the stop sale date. For this Recall, the stop sale was initiated on 01/24/2023. The remedy for 2022-2023 model year vehicles was made available on 02/16/2023, therefore, the number of days cannot exceed 23 days. The remedy for 2021 model year vehicles was made available on 03/15/2023, therefore, the number of days cannot exceed 50 days. The remedy for 2019 and 2020 model year vehicles was made available on 04/13/2023, therefore, the number of days cannot exceed 79 days. The remedy for 2017-2018 model year vehicles was made available on 06/29/2023, therefore, the number of days cannot exceed 156 days. Vehicle
2017-2023 (RU) Chrysler Pacifica PHEV Average Daily Allowance NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions. Dealer Notification To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. Safety Recall 03A — Loss of Motive Power Page 9 Owner Notification and Service Scheduling All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached. Vehicle Lists, Global Recall System, VIP and Dealer Follow Up All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. Additional Information If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC This notice applies to your vehicle,
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
03A/NHTSA 23V-010 LOGO VEHICLE PICTURE YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION
Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. QR Code Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS
Please reference Safety Recall 03A. IMPORTANT SAFETY RECALL
Loss of Motive Power
Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US LLC has decided that a defect, which relates to motor vehicle safety, exists in certain [2017 through 2018 Model Year (RU) Chrysler Pacifica] Plug-in Hybrid Electric Vehicles (PHEV). It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS?
An internal transmission wiring connector on your vehicle [¹] could short resulting in an unexpected engine shutdown under certain conditions. An unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA US will repair your vehicle [²] free of charge (parts and labor). To do this, your dealer will update the Power Inverter Module (PIM) software, and if necessary, update the Instrument Panel Cluster (IPC) software, and if necessary, update the Powertrain Control Module (PCM) software. The estimated repair time is five hours. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [³] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC Mr. Mrs. Customer 1234 Main Street
Hometown, MI 48371 [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. This notice applies to your vehicle,
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
03A/NHTSA 23V-010 LOGO VEHICLE PICTURE YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION
Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. QR Code Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS
Please reference Safety Recall 03A. IMPORTANT SAFETY RECALL
Loss of Motive Power
Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US LLC has decided that a defect, which relates to motor vehicle safety, exists in certain [2019 through 2023 Model Year (RU) Chrysler Pacifica] Plug-in Hybrid Electric Vehicles (PHEV). It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS?
An internal transmission wiring connector on your vehicle [¹] could short resulting in an unexpected engine shutdown under certain conditions. An unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA US will repair your vehicle [²] free of charge (parts and labor). To do this, your dealer will update the Power Inverter Module (PIM) software and, if necessary, update the Instrument Panel Cluster (IPC) software. The estimated repair time is one hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [³] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

**************************************************************************************************************

This notice applies to your vehicle, 03A/NHTSA 23V-010
YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION
Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.
Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS
Please reference Safety Recall 03A.
IMPORTANT SAFETY RECALL
Loss of Motive Power
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US LLC has decided that a defect, which relates to motor vehicle safety, exists in certain [2017 through 2023 Model Year (RU) Chrysler Pacifica] Plug-in Hybrid Electric Vehicles (PHEV). It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS?
An internal transmission wiring connector on your vehicle [¹] could short resulting in an unexpected engine shutdown under certain conditions. An unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA US will repair your vehicle [²] free of charge (parts and labor). To do this, your dealer will update the Power Inverter Module (PIM) software and, if necessary, update the Instrument Panel Cluster (IPC) software. The estimated repair time is one hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [³] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
LOGO
VEHICLE PICTURE
QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

**************************************************************************************************************

This notice applies to your vehicle, 03A/NHTSA 23V-010
YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION
Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.
Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS
Please reference Safety Recall 03A.
IMPORTANT SAFETY RECALL
Loss of Motive Power
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US LLC has decided that a defect, which relates to motor vehicle safety, exists in certain [2017 through 2018 Model Year (RU) Chrysler Pacifica] Plug-in Hybrid Electric Vehicles (PHEV). It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS?
An internal transmission wiring connector on your vehicle [¹] could short resulting in an unexpected engine shutdown under certain conditions. An unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA US will repair your vehicle [²] free of charge (parts and labor). To do this, your dealer will update the Power Inverter Module (PIM) software, and if necessary, update the Instrument Panel Cluster (IPC) software, and if necessary, update the Powertrain Control Module (PCM) software. The estimated repair time is one hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [³] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
LOGO
VEHICLE PICTURE
QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

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01/18/2023
New Safety Recall Advanced Communication – 03A
FCA US LLC (FCA US) has announced a safety recall on certain 2017 through 2023 Model Year (RU) Chrysler Pacifica Plug-in Hybrid Electric Vehicles (PHEV).
REASON FOR THIS SAFETY RECALL
Some of the above vehicles have an internal transmission wiring connector which could short resulting in an unexpected engine shutdown under certain conditions. An unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning.
SERVICE ACTION
FCA US will conduct a voluntary safety recall on all affected vehicles to update the Power Inverter Module (PIM) software and, if necessary, update the Instrument Panel Cluster (IPC) software. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 1st Quarter of 2023.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC

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01/24/2023
New Safety Recall Advanced Communication – 03A
FCA US LLC (FCA US) has announced a safety recall on certain 2017 through 2023 Model Year (RU) Chrysler Pacifica Plug-in Hybrid Electric Vehicles (PHEV).
VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles.
Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles have an internal transmission wiring connector which could short resulting in an unexpected engine shutdown under certain conditions. An unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning.
SERVICE ACTION
FCA US will conduct a voluntary safety recall on all affected vehicles to update the Power Inverter Module (PIM) software and, if necessary, update the Instrument Panel Cluster (IPC) software. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 1st Quarter of 2023.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process.

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-010
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Chrysler (FCA US, LLC) JAN 17, 2023 NHTSA Recall No. : 23V-010 Manufacturer Recall No. : 03A Manufacturer Information :
Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive
CIMS 482-00-91 Auburn Hills MI 48326-2757
Company phone : 1-800-853-1403
Population :
Number of potentially involved : 67,118 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2017-2023 Chrysler Pacifica Vehicle Type : Body Style : VAN Power Train : NR
Descriptive Information : Some 2017-2023 MY Chrysler Pacifica Plug-In Hybrid Electric Vehicles (“PHEVs”) may experience a loss of motive power. The suspect period began on August 12, 2016, when production of the Chrysler Pacifica began, and ended on January 9, 2023, when FCA US LLC (“FCA US”) began containing suspect vehicles under plant control. The suspect period was determined using field data and engineering change records. Similar vehicles not included in this recall are not PHEVs or were built after the suspect period.
Production Dates : AUG 12, 2016 – JAN 09, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : An internal transmission wiring connector short could result in an unexpected engine shutdown under certain conditions.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : An unexpected engine shut down resulting in a loss of motive power can
cause a vehicle crash without prior warning. Description of the Cause : NR Part 573 Safety Recall Report 23V-010 Page 2 Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : Harness Assembly Component Description : Low Voltage Wiring
Component Part Number : 05062444AI / 05062444AH / 05062444AG / 05062444AF / 05062444AE Component Name 2 : Harness Assembly Component Description : Low Voltage Wiring
Component Part Number : 05062444AD / 05062444AC / 05062444AB / 05062444AA Supplier Identification : Component Manufacturer
Name : General Cable Industries Inc.
Address : Industrial de las Maquiladoras 11 Nueva Nogales Foreign States 84094
Country : Mexico Chronology :
• On August 16, 2022, FCA US Technical Safety and Regulatory Compliance (“TSRC”) opened an investigation into 2017-2023 MY Chrysler Pacifica PHEVs for a loss of motive power. • From August 2022, through December 2022, FCA US TSRC conducted an analysis of loss of motive power reports and vehicle history and determined that some of the affected vehicles reported unexpected engine shutdowns under certain conditions. • As of January 9, 2023, FCA US is aware of six customer assistance records, 242 warranty claims, and 59 field reports potentially related to this issue for all markets with dates of receipt ranging from February 17, 2018, to November 1, 2022. • As of January 9, 2023, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-010
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
• On January 9, 2023, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.
Description of Remedy :
Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to
update the Power Inverter Module (“PIM”) software and, if necessary, update the instrument panel cluster (“IPC”) software. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense.
Remedy is a PIM and IPC software update for 2017-2018 model year vehicles and a PIM software update for 2019-2023 model year vehicles providing messaging to the customer and sufficient drive time to exit traffic.
NR Recall Schedule :
Description of Recall Schedule : **01/17/2023: FCA US will notify dealers and begin notifying owners on
or about 03/08/2023.
Planned Dealer Notification Date : MAR 08, 2023 – MAR 08, 2023
Planned Owner Notification Date : MAR 08, 2023 – MAR 08, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-010
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Chrysler (FCA US, LLC) FEB 23, 2023 NHTSA Recall No. : 23V-010 Manufacturer Recall No. : 03A Manufacturer Information :
Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive
CIMS 482-00-91 Auburn Hills MI 48326-2757
Company phone : 1-800-853-1403
Population :
Number of potentially involved : 67,117 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2017-2023 Chrysler Pacifica Vehicle Type : Body Style : VAN Power Train : NR
Descriptive Information : Some 2017-2023 MY Chrysler Pacifica Plug-In Hybrid Electric Vehicles (“PHEVs”) may experience a loss of motive power. The suspect period began on August 12, 2016, when production of the Chrysler Pacifica began, and ended on December 27, 2022, when FCA US LLC (“FCA US”) began containing suspect vehicles under plant control. The suspect period was determined using field data, engineering change and production records. Similar vehicles not included in this recall are not PHEVs or were built after the suspect period.
Production Dates : AUG 12, 2016 – DEC 27, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : An internal transmission wiring connector short could result in an unexpected engine shutdown under certain conditions.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : An unexpected engine shut down resulting in a loss of motive power can
cause a vehicle crash without prior warning. Description of the Cause : NR Part 573 Safety Recall Report 23V-010 Page 2 Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : Harness Assembly Component Description : Low Voltage Wiring
Component Part Number : 05062444AI / 05062444AH / 05062444AG / 05062444AF / 05062444AE Component Name 2 : Harness Assembly Component Description : Low Voltage Wiring
Component Part Number : 05062444AD / 05062444AC / 05062444AB / 05062444AA Supplier Identification : Component Manufacturer
Name : General Cable Industries Inc.
Address : Industrial de las Maquiladoras 11 Nueva Nogales Foreign States 84094
Country : Mexico Chronology :
• On August 16, 2022, FCA US Technical Safety and Regulatory Compliance (“TSRC”) opened an investigation into 2017-2023 MY Chrysler Pacifica PHEVs for a loss of motive power. • From August 2022, through December 2022, FCA US TSRC conducted an analysis of loss of motive power reports and vehicle history and determined that some of the affected vehicles reported unexpected engine shutdowns under certain conditions. • As of January 9, 2023, FCA US is aware of six customer assistance records, 242 warranty claims, and 59 field reports potentially related to this issue for all markets with dates of receipt ranging from February 17, 2018, to November 1, 2022. • As of January 9, 2023, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-010
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
• On January 9, 2023, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.
Description of Remedy :
Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to
update the Power Inverter Module (“PIM”) software and, if necessary, update the instrument panel cluster (“IPC”) software. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense.
Remedy is a PIM and IPC software update for 2017-2018 model year vehicles and a PIM software update for 2019-2023 model year vehicles providing messaging to the customer and sufficient drive time to exit traffic.
NR Recall Schedule :
Description of Recall Schedule : **01/17/2023: FCA US will notify dealers and begin notifying owners on
or about 03/08/2023.
Planned Dealer Notification Date : MAR 08, 2023 – MAR 08, 2023
Planned Owner Notification Date : MAR 08, 2023 – MAR 08, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-010
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Chrysler (FCA US, LLC) MAY 18, 2023 NHTSA Recall No. : 23V-010 Manufacturer Recall No. : 03A Manufacturer Information :
Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive
CIMS 482-00-91 Auburn Hills MI 48326-2757
Company phone : 1-800-853-1403
Population :
Number of potentially involved : 67,117 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2017-2023 Chrysler Pacifica Vehicle Type : Body Style : VAN Power Train : NR
Descriptive Information : Some 2017-2023 MY Chrysler Pacifica Plug-In Hybrid Electric Vehicles (“PHEVs”) may experience a loss of motive power. The suspect period began on August 12, 2016, when production of the Chrysler Pacifica began, and ended on December 27, 2022, when FCA US LLC (“FCA US”) began containing suspect vehicles under plant control. The suspect period was determined using field data, engineering change and production records. Similar vehicles not included in this recall are not PHEVs or were built after the suspect period.
Production Dates : AUG 12, 2016 – DEC 27, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : An internal transmission wiring connector short could result in an unexpected engine shutdown under certain conditions.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : An unexpected engine shut down resulting in a loss of motive power can
cause a vehicle crash without prior warning. Description of the Cause : NR Part 573 Safety Recall Report 23V-010 Page 2 Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : Harness Assembly Component Description : Low Voltage Wiring
Component Part Number : 05062444AI / 05062444AH / 05062444AG / 05062444AF / 05062444AE Component Name 2 : Harness Assembly Component Description : Low Voltage Wiring
Component Part Number : 05062444AD / 05062444AC / 05062444AB / 05062444AA Supplier Identification : Component Manufacturer
Name : General Cable Industries Inc.
Address : Industrial de las Maquiladoras 11 Nueva Nogales Foreign States 84094
Country : Mexico Chronology :
• On August 16, 2022, FCA US Technical Safety and Regulatory Compliance (“TSRC”) opened an investigation into 2017-2023 MY Chrysler Pacifica PHEVs for a loss of motive power. • From August 2022, through December 2022, FCA US TSRC conducted an analysis of loss of motive power reports and vehicle history and determined that some of the affected vehicles reported unexpected engine shutdowns under certain conditions. • As of January 9, 2023, FCA US is aware of six customer assistance records, 242 warranty claims, and 59 field reports potentially related to this issue for all markets with dates of receipt ranging from February 17, 2018, to November 1, 2022. • As of January 9, 2023, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-010
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
• On January 9, 2023, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.
Description of Remedy :
Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to
update the Power Inverter Module (“PIM”) software, and if necessary, update the instrument panel cluster (“IPC”) software, and if necessary, update the engine control module (“ECM”) software. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense.
Remedy is a PIM and IPC software update for 2017-2018 model year vehicles and a PIM software update for 2019-2023 model year vehicles providing messaging to the customer and sufficient drive time to exit traffic.
NR Recall Schedule :
Description of Recall Schedule : **05/18/2023: FCA US will notify dealers and begin notifying owners on
or about 07/18/2023 for 2017-2018 model year vehicles.
**03/14/2023: FCA US started notifying dealers and owners, in phases, starting with 2022-2023 model year vehicles on 02/23/2023. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles.
**01/17/2023: FCA US will notify dealers and begin notifying owners on or about 03/08/2023.
Planned Dealer Notification Date : MAR 08, 2023 – MAR 08, 2023
Planned Owner Notification Date : MAR 08, 2023 – MAR 08, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-010
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Chrysler (FCA US, LLC) SEP 26, 2023 NHTSA Recall No. : 23V-010 Manufacturer Recall No. : 03A Manufacturer Information :
Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive
CIMS 482-00-91 Auburn Hills MI 48326-2757
Company phone : 1-800-853-1403
Population :
Number of potentially involved : 67,117 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2017-2023 Chrysler Pacifica Vehicle Type : Body Style : VAN Power Train : NR
Descriptive Information : Some 2017-2023 MY Chrysler Pacifica Plug-In Hybrid Electric Vehicles (“PHEVs”) may experience a loss of motive power. The suspect period began on August 12, 2016, when production of the Chrysler Pacifica began, and ended on December 27, 2022, when FCA US LLC (“FCA US”) began containing suspect vehicles under plant control. The suspect period was determined using field data, engineering change and production records. Similar vehicles not included in this recall are not PHEVs or were built after the suspect period.
Production Dates : AUG 12, 2016 – DEC 27, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : An internal transmission wiring connector short or rotor bearing installation defect could result in an unexpected engine shutdown under certain conditions.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : An unexpected engine shut down resulting in a loss of motive power can
cause a vehicle crash without prior warning. Description of the Cause : NR Part 573 Safety Recall Report 23V-010 Page 2 Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : Harness Assembly
Component Description : Please see attached supplemental information titled “FCA US LLC Recall Part Numbers-03A-RU PHEV-09262023.pdf”
Component Part Number : See attached document referenced above for the low voltage wiring and transaxle part numbers. Component Name 2 : Transaxle
Component Description : Please see attached supplemental information titled “FCA US LLC Recall Part Numbers-03A-RU PHEV-09262023.pdf”
Component Part Number : See attached document referenced above for the low voltage wiring and transaxle part numbers. Supplier Identification : Component Manufacturer
Name : General Cable Industries Inc.
Address : Industrial de las Maquiladoras 11 Nueva Nogales Foreign States 84094
Country : Mexico Chronology :
• On August 16, 2022, FCA US Technical Safety and Regulatory Compliance (“TSRC”) opened an investigation into 2017-2023 MY Chrysler Pacifica PHEVs for a loss of motive power. • From August 2022, through December 2022, FCA US TSRC conducted an analysis of loss of motive power reports and vehicle history and determined that some of the affected vehicles reported unexpected engine shutdowns under certain conditions. • As of January 9, 2023, FCA US is aware of six customer assistance records, 242 warranty claims, and 59 field reports potentially related to this issue for all markets with dates of receipt ranging from February 17, 2018, to The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-010 Page 3 November 1, 2022. • As of January 9, 2023, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets. • On January 9, 2023, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Description of Remedy :
Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to
update the Power Inverter Module (“PIM”) software, and if necessary, update the instrument panel cluster (“IPC”) software, and if necessary, update the engine control module (“ECM”) software. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense.
Remedy is a PIM and IPC software update for 2017-2018 model year vehicles and a PIM software update for 2019-2023 model year vehicles providing messaging to the customer and sufficient drive time to exit traffic.
NR Recall Schedule :
Description of Recall Schedule : **05/18/2023: FCA US will notify dealers and begin notifying owners on
or about 07/18/2023 for 2017-2018 model year vehicles. **03/14/2023: FCA US started notifying dealers and owners, in phases, starting with 2022-2023 model year vehicles on 02/23/2023. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. **01/17/2023: FCA US will notify dealers and begin notifying owners on or about 03/08/2023.
Planned Dealer Notification Date : MAR 08, 2023 – MAR 08, 2023
Planned Owner Notification Date : MAR 08, 2023 – MAR 08, 2023 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-010
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-010
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Chrysler (FCA US, LLC) MAR 14, 2023 NHTSA Recall No. : 23V-010 Manufacturer Recall No. : 03A Manufacturer Information :
Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive
CIMS 482-00-91 Auburn Hills MI 48326-2757
Company phone : 1-800-853-1403
Population :
Number of potentially involved : 67,117 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2017-2023 Chrysler Pacifica Vehicle Type : Body Style : VAN Power Train : NR
Descriptive Information : Some 2017-2023 MY Chrysler Pacifica Plug-In Hybrid Electric Vehicles (“PHEVs”) may experience a loss of motive power. The suspect period began on August 12, 2016, when production of the Chrysler Pacifica began, and ended on December 27, 2022, when FCA US LLC (“FCA US”) began containing suspect vehicles under plant control. The suspect period was determined using field data, engineering change and production records. Similar vehicles not included in this recall are not PHEVs or were built after the suspect period.
Production Dates : AUG 12, 2016 – DEC 27, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : An internal transmission wiring connector short could result in an unexpected engine shutdown under certain conditions.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : An unexpected engine shut down resulting in a loss of motive power can
cause a vehicle crash without prior warning. Description of the Cause : NR Part 573 Safety Recall Report 23V-010 Page 2 Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : Harness Assembly Component Description : Low Voltage Wiring
Component Part Number : 05062444AI / 05062444AH / 05062444AG / 05062444AF / 05062444AE Component Name 2 : Harness Assembly Component Description : Low Voltage Wiring
Component Part Number : 05062444AD / 05062444AC / 05062444AB / 05062444AA Supplier Identification : Component Manufacturer
Name : General Cable Industries Inc.
Address : Industrial de las Maquiladoras 11 Nueva Nogales Foreign States 84094
Country : Mexico Chronology :
• On August 16, 2022, FCA US Technical Safety and Regulatory Compliance (“TSRC”) opened an investigation into 2017-2023 MY Chrysler Pacifica PHEVs for a loss of motive power. • From August 2022, through December 2022, FCA US TSRC conducted an analysis of loss of motive power reports and vehicle history and determined that some of the affected vehicles reported unexpected engine shutdowns under certain conditions. • As of January 9, 2023, FCA US is aware of six customer assistance records, 242 warranty claims, and 59 field reports potentially related to this issue for all markets with dates of receipt ranging from February 17, 2018, to November 1, 2022. • As of January 9, 2023, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-010
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
• On January 9, 2023, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.
Description of Remedy :
Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to
update the Power Inverter Module (“PIM”) software and, if necessary, update the instrument panel cluster (“IPC”) software. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense.
Remedy is a PIM and IPC software update for 2017-2018 model year vehicles and a PIM software update for 2019-2023 model year vehicles providing messaging to the customer and sufficient drive time to exit traffic.
NR Recall Schedule :
Description of Recall Schedule : **03/14/2023: FCA US started notifying dealers and owners, in phases,
starting with 2022-2023 model year vehicles on 02/23/2023. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. **01/17/2023: FCA US will notify dealers and begin notifying owners on or about 03/08/2023.
Planned Dealer Notification Date : MAR 08, 2023 – MAR 08, 2023
Planned Owner Notification Date : MAR 08, 2023 – MAR 08, 2023
* NR – Not Reported

SEOCONTENT-END