20A Rear Spoiler – 2021-2023 Dodge Durango

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URGENT SAFETY RECALL NOTICE
Your 2021 DODGE DURANGO SXT RWD is under recall for Rear Spoiler. To schedule your recall repair contact your dealership or the FCA US Recall Team at 1-800-853-1403.
Recall notice issued to: Vehicle information:
VIN 2021 DODGE DURANGO SXT RWD
Recall information: 20A/NHTSA 23V-115
Visit recalls.mopar.com for more information or call the FCA US Recall Team at 1-800-853-1403 Details of the Recall
The rear spoiler on your vehicle may be over-flush to the roof, allowing contact to the roof when cycling the liftgate. Vehicle occupants may hear the spoiler hitting the body when opening or closing the liftgate, or a rattle from the spoiler being loose while driving. An over-flush rear spoiler may become damaged when cycling the liftgate which may result in the spoiler becoming partially detached from the vehicle. Rear spoilers that become partially detached may separate from the vehicle while driving, potentially creating a road hazard to operators and occupants of other vehicles,and can cause such vehicles to crash without prior warning. FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer will inspect and, if necessary, replace the rear spoiler. The estimated repair time is 1 hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience.
How do I schedule my FREE repair? ♦ Simply contact your Chrysler, Jeep®, Dodge or RAM dealer right away to schedule a service
appointment.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations FCA US LLC Team
1-800-853-1403
recalls.mopar.com

**************************************************************************************************************

© Copyright 2023, FCA US LLC, All Rights Reserved (djt)
March 2023
Dealer Service Instructions for:
Safety Recall 20A / NHTSA 23V-115
Rear Spoiler
2021-2023 (WD) Dodge Durango
NOTE: Some vehicles above may have been identified as not involved in this
recall and therefore have been excluded from this recall.
The rear spoiler on about 139,000 of the above vehicles may be over-flush to the
roof, allowing contact to the roof when cycling the liftgate. Vehicle occupants may
hear the spoiler hitting the body when opening or closing the liftgate, or a rattle
from the spoiler being loose while driving. An over-flush rear spoiler may become
damaged when cycling the liftgate which may result in the spoiler becoming
partially detached from the vehicle. Rear spoilers that become partially detached
may separate from the vehicle while driving, potentially creating a road hazard to
operators and occupants of other vehicles, and can cause such vehicles to crash
without prior warning.
Remedy Available
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Federal law requires you to complete this recall service on these
vehicles before retail delivery. Dealers should also consider this requirement to
apply to used vehicle inventory and should perform this recall on vehicles in for
service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
Safety Recall 20A – Rear Spoiler Page 2
The rear spoiler will be inspected for looseness and gaps that indicate it may not
have been installed properly. If needed, the upper spoiler section will be replaced,
and the spoiler reattached to the vehicle.
Dealers should attempt to minimize customer inconvenience by placing the owner
in a loaner vehicle if inspection determines that spoiler replacement is required and
the vehicle must be held overnight.
Part Number Description
CSANY731AA Rear Spoiler, Standard
Each package contains the following components:
Quantity Description
1 Rear Spoiler, Standard
OR
Part Number Description
CSANY732AA Rear Spoiler, SRT, Hellcat and Pursuit
Each package contains the following components:
Quantity Description
1 Rear Spoiler, SRT, Hellcat and Pursuit
Part Number Qty. Description
68087885AA 4 Pin Clip, Lower Liftgate (MSQ 4), both spoiler types
Very few vehicles are expected to require spoiler replacement.
Repair
Alternate Transportation
Parts Information
Safety Recall 20A – Rear Spoiler Page 3
No parts return required for this campaign.
The following special tool is required to perform this repair:
➢ C-4755 Trim Stick
Parts Return
Special Tools
Safety Recall 20A – Rear Spoiler Page 4
A. Inspect
1. Grasp the rear spoiler with one hand and gently push to feel for loose fasteners.
After feeling for looseness, release the spoiler, and check the gap between the
spoiler and the hatch glass on each side of the spoiler in line with the roof rack.
If the gap is greater than 5mm, the upper spoiler must be replaced (Figure 1).
2. Rest a small straight edge (like
to driver license or credit card)
on the roof and check for
flushness of the liftgate. Check
at the center (behind the
antennae), and at each end. The
spoiler must not be more than
1mm over flush to the body. If
it is, the upper spoiler must be
replaced (Figure 2).
Service Procedure
Figure 1 – Gap to Glass Inspection
GAP
Figure 2 – Flushness of Spoiler to Roof
GAP
Safety Recall 20A – Rear Spoiler Page 5
3. Measure the gap between the spoiler and roof on the right and left ends. This
gap must be 6mm or greater. If not, the upper spoiler must be replaced
(Figures 3 and 4).
4. Visually inspect the lip seal. The seal must be sitting tight to the spoiler and
not catching on the roof. The seal must not be distorted. If the seal does not
pass inspection, the upper spoiler must be replaced (Figure 5).
Service Procedure [Continued]
Figure 3 – Gap from Spoiler to Roof
Figure 5 – Lip Seal Inspection
Figure 4 – Gap from Spoiler to Roof
Safety Recall 20A – Rear Spoiler Page 6
5. With the help of an assistant, open the liftgate while looking cross-car to
ensure the spoiler seal does not hang up on the roof. Close the gate while
making the same inspection. Repeat several times, while inspecting from both
sides of the vehicle. A slight brush condition is acceptable. If the seal gets
hung up, the upper spoiler must be replaced (Figure 6).
NOTE: If any one of the five inspection criteria above do not meet
requirements, the rear spoiler must be replaced. If all five inspection
criteria are met, the recall can be marked complete and the vehicle
returned to the customer.
Service Procedure [Continued]
Figure 6 – Lip Seal Clearance Inspection
Safety Recall 20A – Rear Spoiler Page 7
B. Remove
1. Move the passenger seat forward.
2. Disconnect and isolate the negative battery cable. If equipped with an
Intelligent Battery Sensor (IBS), disconnect the IBS connector first before
disconnecting the negative battery cable.
3. Open the liftgate.
4. Remove the header trim
(Figure 7).
4. Disconnect the electrical connector
to the courtesy light, if equipped.
5. Disconnect the washer solvent
supply hose and the CHMSL
electrical connector (Figure 8).
NOTE: Use a bucket to catch
any fluid that may drip from the
washer solvent supply hose.
Service Procedure [Continued]
Figure 7 – Headliner Trim
Figure 8 – Washer Solvent Hose and
Electrical Connector
SOLVENT HOSE
ELECTRICAL CONNECTOR
Safety Recall 20A – Rear Spoiler Page 8
6. Press down on the pull cup on the
liftgate trim (Figure 9).
7. Using a Trim Stick C-4755 or
equivalent, at the top in the center,
release the cup from the trim panel
(Figure 9).
8. Remove the two pull cups (1) from
the lower trim panel (Figure 10).
Service Procedure [Continued]
Figure 9 – Liftgate Pull Cup
Figure 10 – Liftgate Pull Cups
Safety Recall 20A – Rear Spoiler Page 9
9. Using a Trim Stick C-4755 or
equivalent, release the six lower
retaining clips (3) and carefully pry
the trim panel (1) away from the
inside of the liftgate (4)
(Figure 11).
10. Carefully release the upper
retaining clips (2) and separate the
trim panel completely from the
liftgate (Figure 11).
11. Disconnect the trim panel lighting
connectors.
12. Remove the lower liftgate trim panel from the vehicle.
CAUTION: Green trim panel attachment clips should be discarded and
replaced with new ones anytime the trim is removed.
13. Remove the upper trim panel (2)
using a Trim Stick C-4755 or
equivalent, carefully pry the trim
panel away from the inside of the
liftgate (1) to release the fasteners
that secure the panel to the liftgate
(Figure 12).
Service Procedure [Continued]
Figure 11 – Lower Liftgate Trim Panel
Figure 12 – Upper Liftgate Trim Panel
Safety Recall 20A – Rear Spoiler Page 10
14. Remove the four
spoiler mounting
nuts (1) (Figure
13).
15. Remove the rubber body plug from
the liftgate (Figure 14).
16. Squeeze the plastic w-clip retainer
tabs with a 7 or 8mm socket (1)
through access hole to release
spoiler (Figure 15).
Service Procedure [Continued]
Figure 14 – Rubber Body Plug
Figure 13 – Spoiler Attachments
Figure 15 – Spoiler Retainer Clips
BODY PLUG
Safety Recall 20A – Rear Spoiler Page 11
17. Lower the liftgate.
Note: Do not try to separate Spoiler until hidden W clip is released or clip may
be damaged (Step 16).
18. With a helper, pivot the spoiler (2) towards the front of the vehicle (Figure 13).
19. Remove spoiler from vehicle.
20. Inspect the w-clip hole in the sheet metal to assure they are flush. If removing
the spoiler pulled this surface up, flatten it back with a soft mallet. If the
grommet stayed on the body when the spoiler was removed, transfer it to the
new spoiler.
C. Paint new Upper Spoiler
1. Paint the new replacement upper spoiler per the approved warranty refinish
paint manufacturers (Akzo Nobel, Axalta, BASF, PPG, and Sherwin-Williams)
recommendations.
Service Procedure [Continued]
Safety Recall 20A – Rear Spoiler Page 12
D. Transfer Components
1. Remove five round, reusable clips
holding the upper and lower
spoiler together (Figure 16).
2. Using trim stick C-4755 or
equivalent, at each end of the
spoiler, and working from the back
of the spoiler, release the tabs
holding the upper and lower
spoiler together (Figure 17).
Service Procedure [Continued]
Figure 16 – Spoiler Half Retaining Clips
Figure 17 – Release End Tabs
END TAB
RETAINING CLIP
Safety Recall 20A – Rear Spoiler Page 13
3. Release eight additional tabs by
gently pulling the two spoiler
halves apart (Figure 18).
6. Remove two screws holding
CHMSL lens to the upper spoiler
(Figure 19).
7. Remove the CHMSL lens and
wiring from the spoiler. Transfer
the CHMSL nuts to the new
spoiler.
8. Working on a padded surface to
protect the paint, install the
CHMSL lens and harness to the new spoiler upper.
9. Install the two screws holding the CHMSL to the upper spoiler (Figure 19).
10. Transfer the center W clip, and the four T studs (the two center studs are larger,
the outer studs are smaller) from the old spoiler to the new.
Service Procedure [Continued]
Figure 18 – Release Center Tabs
Figure 19 – CHMSL Lens Screws
CHMSL LENS SCREWS
Safety Recall 20A – Rear Spoiler Page 14
11. Assemble the original lower spoiler to the new painted upper spoiler, beginning
with the 8 center most tabs (Figure 19).
12. Seat the tabs at each end of the spoiler.
13. Install the five round, reusable clips holding the upper and lower spoiler
together (Figure 16).
14. Install the new adhesive end seals
to the spoiler right and left ends
(Figure 20).
15. Install the new lip seal to the
channel on back edge of the upper
spoiler. Compare to the old part for
proper orientation (Figure 21).
Service Procedure [Continued]
Figure 20 – Spoiler End Seals
Figure 21 – Spoiler Lip Seal
Safety Recall 20A – Rear Spoiler Page 15
E. Install
1. With a helper, lift spoiler (2) into place and pivot towards the front of the
vehicle (Figure 13).
2. Feed the washer solvent hose and electrical connectors through their access hole
in vehicle.
3. Lower spoiler into position and engage retainer w-clip (Figure 10).
4. Verify that the end seals are not pinched under the spoiler.
5. Place the grommet over the w-clip.
6. Install washer rubber body plug (Figure 9).
7. Install the nuts (1) tighten to the 5 N⋅m (44 in. lbs.) (Figure 8).
8. Using hand pressure, press firmly and evenly on the upper trim panel (2) over
each of the fastener locations until the fasteners are fully engaged in the holes
on the inside of the liftgate (1) (Figure 12).
9. Install new green lower trim panel attachment clips to the lower liftgate trim
and verify they are properly installed.
10. Connect the lighting connector (Figure 8).
11. Position the top edge of the lower liftgate trim (1) onto the liftgate and seat the
upper retaining clips (2) fully (Figure 11).
12. Using hand pressure, press firmly and evenly on the lower trim panel (1) over
each of the six lower retaining clip locations (3) until the clips are seated fully
in the holes on the inside of the liftgate (Figure 11).
Service Procedure [Continued]
Safety Recall 20A – Rear Spoiler Page 16
13. Install the pull cups (2) in the
lower trim (1) and seat the clips
(3) fully (Figure 22).
14. Connect the negative battery
cable.
15. Repeat A. Inspect steps 1-5 to
verify that the spoiler now passes
inspection.
16. If inspection in Step 15 fails,
adjust the liftgate to achieve
specified minimum gap and flush conditions specified in A. Inspect steps 2 & 3.
See Service Library 23 – Body / Decklid/Hatch/Liftgate/Tailgate/Swing Gate /
LIFTGATE / Adjustments.
Service Procedure [Continued]
Figure 22 – Upper Trim Pull Cup Install
Safety Recall 20A – Rear Spoiler Page 17
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record recall service completions and provide dealer
payments.
Use the following labor operation numbers and time allowances:
Labor Operation Time
Number Allowance
Inspect Rear Spoiler 23-20-A1-81 0.2 hours
Inspect and Replace Rear Spoiler 23-20-A1-82 0.9 hours
Related Operation
Paint / Finish New Spoiler 23-20-A1-50 1.6 hours
Adjust Tailgate 23-20-A1-51 0.3 hours
Add the cost of the recall parts package plus applicable dealer allowance to your
claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete recall claim processing instructions.
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.
All involved vehicle owners known to FCA are being notified of the service
requirement by first class mail. They are requested to schedule appointments for this
service with their dealers. A generic copy of the owner letter is attached.
Completion Reporting and Reimbursement
Dealer Notification
Owner Notification and Service Scheduling
Safety Recall 20A – Rear Spoiler Page 18
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery.
Dealers should also use the VIN list to follow up with all owners to schedule
appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that
was obtained from the Department of Motor Vehicles of various states. Use of this information
is permitted for this recall only and is strictly prohibited from all other use.
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
Additional Information
This notice applies to your vehicle,
20A/NHTSA 23V-115
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership.
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent can confirm part availability
and help schedule an appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.
Get access to recall notifications, locate
your nearest dealer, and more through
this website or Mopar Owner’s
Companion App. You will be asked to
provide your Vehicle Identification
Number (VIN) to protect and verify
your identity. The last eight characters
of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall 20A.
IMPORTANT SAFETY RECALL
Rear Spoiler
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA US LLC has decided that a defect, which relates to motor vehicle safety, exists in certain
[2021-2023 (WD) Dodge Durango] vehicles.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and
your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
The rear spoiler on your vehicle [1] may be over-flush to the roof, allowing contact to the roof
when cycling the liftgate. Vehicle occupants may hear the spoiler hitting the body when opening
or closing the liftgate, or a rattle from the spoiler being loose while driving. An over-flush rear
spoiler may become damaged when cycling the liftgate which may result in the spoiler becoming
partially detached from the vehicle. Rear spoilers that become partially detached may
separate from the vehicle while driving, potentially creating a road hazard to operators
and occupants of other vehicles, and can cause such vehicles to crash without prior
warning.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer
will inspect and, if necessary, replace the rear spoiler. The estimated repair time is 1 hour. In
addition, your dealer will require your vehicle for proper check-in, preparation, and check-out
during your visit, which may require more time. Your time is important to us, so we recommend
that you schedule a service appointment to minimize your inconvenience. Please bring this letter
with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you
for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
LOGO
VEHICLE PICTURE
QR Code
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-
9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

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© Copyright 2023, FCA US LLC, All Rights Reserved (djt)
Revision 1 April 2023
Dealer Service Instructions for:
Safety Recall 20A / NHTSA 23V-115
Rear Spoiler
NOTE: Text added to the “Completion Reporting and Reimbursement”
section.
2021-2023 (WD) Dodge Durango
NOTE: Some vehicles above may have been identified as not involved in this
recall and therefore have been excluded from this recall.
The rear spoiler on about 139,000 of the above vehicles may be over-flush to the
roof, allowing contact to the roof when cycling the liftgate. Vehicle occupants may
hear the spoiler hitting the body when opening or closing the liftgate, or a rattle
from the spoiler being loose while driving. An over-flush rear spoiler may become
damaged when cycling the liftgate which may result in the spoiler becoming
partially detached from the vehicle. Rear spoilers that become partially detached
may separate from the vehicle while driving, potentially creating a road hazard to
operators and occupants of other vehicles, and can cause such vehicles to crash
without prior warning.
Remedy Available
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Federal law requires you to complete this recall service on these
vehicles before retail delivery. Dealers should also consider this requirement to
apply to used vehicle inventory and should perform this recall on vehicles in for
service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
Safety Recall 20A – Rear Spoiler Page 2
The rear spoiler will be inspected for looseness and gaps that indicate it may not
have been installed properly. If needed, the upper spoiler section will be replaced,
and the spoiler reattached to the vehicle.
Dealers should attempt to minimize customer inconvenience by placing the owner
in a loaner vehicle if inspection determines that spoiler replacement is required and
the vehicle must be held overnight.
Part Number Description
CSANY731AA Rear Spoiler, Standard
Each package contains the following components:
Quantity Description
1 Rear Spoiler, Standard
OR
Part Number Description
CSANY732AA Rear Spoiler, SRT, Hellcat and Pursuit
Each package contains the following components:
Quantity Description
1 Rear Spoiler, SRT, Hellcat and Pursuit
Part Number Qty. Description
68087885AA 4 Pin Clip, Lower Liftgate (MSQ 4), both spoiler types
Very few vehicles are expected to require spoiler replacement.
Repair
Alternate Transportation
Parts Information
Safety Recall 20A – Rear Spoiler Page 3
No parts return required for this campaign.
The following special tool is required to perform this repair:
➢ C-4755 Trim Stick
Parts Return
Special Tools
Safety Recall 20A – Rear Spoiler Page 4
A. Inspect
1. Grasp the rear spoiler with one hand and gently push to feel for loose fasteners.
After feeling for looseness, release the spoiler, and check the gap between the
spoiler and the hatch glass on each side of the spoiler in line with the roof rack.
If the gap is greater than 5mm, the upper spoiler must be replaced (Figure 1).
2. Rest a small straight edge (like
to driver license or credit card)
on the roof and check for
flushness of the liftgate. Check
at the center (behind the
antennae), and at each end. The
spoiler must not be more than
1mm over flush to the body. If
it is, the upper spoiler must be
replaced (Figure 2).
Service Procedure
Figure 1 – Gap to Glass Inspection
GAP
Figure 2 – Flushness of Spoiler to Roof
GAP
Safety Recall 20A – Rear Spoiler Page 5
3. Measure the gap between the spoiler and roof on the right and left ends. This
gap must be 6mm or greater. If not, the upper spoiler must be replaced
(Figures 3 and 4).
4. Visually inspect the lip seal. The seal must be sitting tight to the spoiler and
not catching on the roof. The seal must not be distorted. If the seal does not
pass inspection, the upper spoiler must be replaced (Figure 5).
Service Procedure [Continued]
Figure 3 – Gap from Spoiler to Roof
Figure 5 – Lip Seal Inspection
Figure 4 – Gap from Spoiler to Roof
Safety Recall 20A – Rear Spoiler Page 6
5. With the help of an assistant, open the liftgate while looking cross-car to
ensure the spoiler seal does not hang up on the roof. Close the gate while
making the same inspection. Repeat several times, while inspecting from both
sides of the vehicle. A slight brush condition is acceptable. If the seal gets
hung up, the upper spoiler must be replaced (Figure 6).
NOTE: If any one of the five inspection criteria above do not meet
requirements, the rear spoiler must be replaced. If all five inspection
criteria are met, the recall can be marked complete and the vehicle
returned to the customer.
Service Procedure [Continued]
Figure 6 – Lip Seal Clearance Inspection
Safety Recall 20A – Rear Spoiler Page 7
B. Remove
1. Move the passenger seat forward.
2. Disconnect and isolate the negative battery cable. If equipped with an
Intelligent Battery Sensor (IBS), disconnect the IBS connector first before
disconnecting the negative battery cable.
3. Open the liftgate.
4. Remove the header trim
(Figure 7).
4. Disconnect the electrical connector
to the courtesy light, if equipped.
5. Disconnect the washer solvent
supply hose and the CHMSL
electrical connector (Figure 8).
NOTE: Use a bucket to catch
any fluid that may drip from the
washer solvent supply hose.
Service Procedure [Continued]
Figure 7 – Headliner Trim
Figure 8 – Washer Solvent Hose and
Electrical Connector
SOLVENT HOSE
ELECTRICAL CONNECTOR
Safety Recall 20A – Rear Spoiler Page 8
6. Press down on the pull cup on the
liftgate trim (Figure 9).
7. Using a Trim Stick C-4755 or
equivalent, at the top in the center,
release the cup from the trim panel
(Figure 9).
8. Remove the two pull cups (1) from
the lower trim panel (Figure 10).
Service Procedure [Continued]
Figure 9 – Liftgate Pull Cup
Figure 10 – Liftgate Pull Cups
Safety Recall 20A – Rear Spoiler Page 9
9. Using a Trim Stick C-4755 or
equivalent, release the six lower
retaining clips (3) and carefully pry
the trim panel (1) away from the
inside of the liftgate (4)
(Figure 11).
10. Carefully release the upper
retaining clips (2) and separate the
trim panel completely from the
liftgate (Figure 11).
11. Disconnect the trim panel lighting
connectors.
12. Remove the lower liftgate trim panel from the vehicle.
CAUTION: Green trim panel attachment clips should be discarded and
replaced with new ones anytime the trim is removed.
13. Remove the upper trim panel (2)
using a Trim Stick C-4755 or
equivalent, carefully pry the trim
panel away from the inside of the
liftgate (1) to release the fasteners
that secure the panel to the liftgate
(Figure 12).
Service Procedure [Continued]
Figure 11 – Lower Liftgate Trim Panel
Figure 12 – Upper Liftgate Trim Panel
Safety Recall 20A – Rear Spoiler Page 10
14. Remove the four
spoiler mounting
nuts (1) (Figure
13).
15. Remove the rubber body plug from
the liftgate (Figure 14).
16. Squeeze the plastic w-clip retainer
tabs with a 7 or 8mm socket (1)
through access hole to release
spoiler (Figure 15).
Service Procedure [Continued]
Figure 14 – Rubber Body Plug
Figure 13 – Spoiler Attachments
Figure 15 – Spoiler Retainer Clips
BODY PLUG
Safety Recall 20A – Rear Spoiler Page 11
17. Lower the liftgate.
Note: Do not try to separate Spoiler until hidden W clip is released or clip may
be damaged (Step 16).
18. With a helper, pivot the spoiler (2) towards the front of the vehicle (Figure 13).
19. Remove spoiler from vehicle.
20. Inspect the w-clip hole in the sheet metal to assure they are flush. If removing
the spoiler pulled this surface up, flatten it back with a soft mallet. If the
grommet stayed on the body when the spoiler was removed, transfer it to the
new spoiler.
C. Paint new Upper Spoiler
1. Paint the new replacement upper spoiler per the approved warranty refinish
paint manufacturers (Akzo Nobel, Axalta, BASF, PPG, and Sherwin-Williams)
recommendations.
Service Procedure [Continued]
Safety Recall 20A – Rear Spoiler Page 12
D. Transfer Components
1. Remove five round, reusable clips
holding the upper and lower
spoiler together (Figure 16).
2. Using trim stick C-4755 or
equivalent, at each end of the
spoiler, and working from the back
of the spoiler, release the tabs
holding the upper and lower
spoiler together (Figure 17).
Service Procedure [Continued]
Figure 16 – Spoiler Half Retaining Clips
Figure 17 – Release End Tabs
END TAB
RETAINING CLIP
Safety Recall 20A – Rear Spoiler Page 13
3. Release eight additional tabs by
gently pulling the two spoiler
halves apart (Figure 18).
6. Remove two screws holding
CHMSL lens to the upper spoiler
(Figure 19).
7. Remove the CHMSL lens and
wiring from the spoiler. Transfer
the CHMSL nuts to the new
spoiler.
8. Working on a padded surface to
protect the paint, install the
CHMSL lens and harness to the new spoiler upper.
9. Install the two screws holding the CHMSL to the upper spoiler (Figure 19).
10. Transfer the center W clip, and the four T studs (the two center studs are larger,
the outer studs are smaller) from the old spoiler to the new.
Service Procedure [Continued]
Figure 18 – Release Center Tabs
Figure 19 – CHMSL Lens Screws
CHMSL LENS SCREWS
Safety Recall 20A – Rear Spoiler Page 14
11. Assemble the original lower spoiler to the new painted upper spoiler, beginning
with the 8 center most tabs (Figure 19).
12. Seat the tabs at each end of the spoiler.
13. Install the five round, reusable clips holding the upper and lower spoiler
together (Figure 16).
14. Install the new adhesive end seals
to the spoiler right and left ends
(Figure 20).
15. Install the new lip seal to the
channel on back edge of the upper
spoiler. Compare to the old part for
proper orientation (Figure 21).
Service Procedure [Continued]
Figure 20 – Spoiler End Seals
Figure 21 – Spoiler Lip Seal
Safety Recall 20A – Rear Spoiler Page 15
E. Install
1. With a helper, lift spoiler (2) into place and pivot towards the front of the
vehicle (Figure 13).
2. Feed the washer solvent hose and electrical connectors through their access hole
in vehicle.
3. Lower spoiler into position and engage retainer w-clip (Figure 10).
4. Verify that the end seals are not pinched under the spoiler.
5. Place the grommet over the w-clip.
6. Install washer rubber body plug (Figure 9).
7. Install the nuts (1) tighten to the 5 N⋅m (44 in. lbs.) (Figure 8).
8. Using hand pressure, press firmly and evenly on the upper trim panel (2) over
each of the fastener locations until the fasteners are fully engaged in the holes
on the inside of the liftgate (1) (Figure 12).
9. Install new green lower trim panel attachment clips to the lower liftgate trim
and verify they are properly installed.
10. Connect the lighting connector (Figure 8).
11. Position the top edge of the lower liftgate trim (1) onto the liftgate and seat the
upper retaining clips (2) fully (Figure 11).
12. Using hand pressure, press firmly and evenly on the lower trim panel (1) over
each of the six lower retaining clip locations (3) until the clips are seated fully
in the holes on the inside of the liftgate (Figure 11).
Service Procedure [Continued]
Safety Recall 20A – Rear Spoiler Page 16
13. Install the pull cups (2) in the
lower trim (1) and seat the clips
(3) fully (Figure 22).
14. Connect the negative battery
cable.
15. Repeat A. Inspect steps 1-5 to
verify that the spoiler now passes
inspection.
16. If inspection in Step 15 fails,
adjust the liftgate to achieve
specified minimum gap and flush conditions specified in A. Inspect steps 2 & 3.
See Service Library 23 – Body / Decklid/Hatch/Liftgate/Tailgate/Swing Gate /
LIFTGATE / Adjustments.
Service Procedure [Continued]
Figure 22 – Upper Trim Pull Cup Install
Safety Recall 20A – Rear Spoiler Page 17
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record recall service completions and provide dealer
payments.
Use the following labor operation numbers and time allowances:
Labor Operation Time
Number Allowance
Inspect Rear Spoiler 23-20-A1-81 0.2 hours
Inspect and Replace Rear Spoiler 23-20-A1-82 0.9 hours
Related Operation
Paint / Finish New Spoiler 23-20-A1-50 1.6 hours
Adjust Tailgate 23-20-A1-51 0.3 hours
Add the cost of the recall parts package plus applicable dealer allowance to your
claim.
In addition, enter “MATL” in the Part Number section of your claim with the
applicable Material Allowance for paint and supplies where appropriate.
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete recall claim processing instructions.
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.
Completion Reporting and Reimbursement
Dealer Notification
Safety Recall 20A – Rear Spoiler Page 18
All involved vehicle owners known to FCA are being notified of the service
requirement by first class mail. They are requested to schedule appointments for this
service with their dealers. A generic copy of the owner letter is attached.
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery.
Dealers should also use the VIN list to follow up with all owners to schedule
appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that
was obtained from the Department of Motor Vehicles of various states. Use of this information
is permitted for this recall only and is strictly prohibited from all other use.
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC
Owner Notification and Service Scheduling
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
Additional Information
This notice applies to your vehicle,
20A/NHTSA 23V-115
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership.
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent can confirm part availability
and help schedule an appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.
Get access to recall notifications, locate
your nearest dealer, and more through
this website or Mopar Owner’s
Companion App. You will be asked to
provide your Vehicle Identification
Number (VIN) to protect and verify
your identity. The last eight characters
of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall 20A.
IMPORTANT SAFETY RECALL
Rear Spoiler
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA US LLC has decided that a defect, which relates to motor vehicle safety, exists in certain
[2021-2023 (WD) Dodge Durango] vehicles.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and
your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
The rear spoiler on your vehicle [1] may be over-flush to the roof, allowing contact to the roof
when cycling the liftgate. Vehicle occupants may hear the spoiler hitting the body when opening
or closing the liftgate, or a rattle from the spoiler being loose while driving. An over-flush rear
spoiler may become damaged when cycling the liftgate which may result in the spoiler becoming
partially detached from the vehicle. Rear spoilers that become partially detached may
separate from the vehicle while driving, potentially creating a road hazard to operators
and occupants of other vehicles, and can cause such vehicles to crash without prior
warning.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer
will inspect and, if necessary, replace the rear spoiler. The estimated repair time is 1 hour. In
addition, your dealer will require your vehicle for proper check-in, preparation, and check-out
during your visit, which may require more time. Your time is important to us, so we recommend
that you schedule a service appointment to minimize your inconvenience. Please bring this letter
with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you
for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
LOGO
VEHICLE PICTURE
QR Code
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-
9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

**************************************************************************************************************

This notice applies to your vehicle,
20A/NHTSA 23V-115
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership.
2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment
3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.
Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall 20A.
IMPORTANT SAFETY RECALL
Rear Spoiler
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA US LLC has decided that a defect, which relates to motor vehicle safety, exists in certain [2021-2023 (WD) Dodge Durango] vehicles.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
The rear spoiler on your vehicle [1] may be over-flush to the roof, allowing contact to the roof when cycling the liftgate. Vehicle occupants may hear the spoiler hitting the body when opening or closing the liftgate, or a rattle from the spoiler being loose while driving. An over-flush rear spoiler may become damaged when cycling the liftgate which may result in the spoiler becoming partially detached from the vehicle. Rear spoilers that become partially detached may separate from the vehicle while driving, potentially creating a road hazard to operators and occupants of other vehicles, and can cause such vehicles to crash without prior warning.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will inspect and, if necessary, replace the rear spoiler. The estimated repair time is 1 hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
LOGO
VEHICLE PICTURE
QR Code
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-
9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

**************************************************************************************************************

02/24/2023
_____________________________________________________________________
New Safety Recall Advanced Communication – 20A
FCA US LLC (FCA US) has announced a safety recall on certain 2021 through 2023 Model Year (WD) Dodge Durango vehicles.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have been built with rear spoilers that may be over-flush to the roof, allowing contact to the roof when cycling the liftgate. An over-flush rear spoiler may become damaged when cycling the liftgate which may result in the spoiler becoming partially detached from the vehicle. Rear spoilers that become partially detached may separate from the vehicle while driving, potentially creating a road hazard to operators and occupants of other vehicles, and can cause such vehicles to crash without prior warning.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to inspect and, if necessary, replace the rear spoiler. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 1st Quarter of 2023.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC

**************************************************************************************************************

SAFETY RECALL 20A: 2021-23
DODGE DURANGO (WD)
JUNE 2023
The rear spoiler on about 139,000 of these vehicles may be over-flush to the roof, allowing contact to the roof
when cycling the liftgate.
Less than 2% of these vehicles are expected to require spoiler replacement. We’re seeing significantly higher
than expected orders — please do not order spoilers for all vehicles — you will only need to replace the
spoiler on those vehicles that fail the inspection criteria.
If you have any questions on this please don’t hesitate to reach out to your area manager or tech advisor.

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-115
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Chrysler (FCA US, LLC) FEB 23, 2023 NHTSA Recall No. : 23V-115 Manufacturer Recall No. : 20A Manufacturer Information :
Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive
CIMS 482-00-91 Auburn Hills MI 48326-2757
Company phone : 1-800-853-1403
Population :
Number of potentially involved : 139,019 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2021-2023 Dodge Durango Vehicle Type : Body Style : SUV Power Train : NR
Descriptive Information : Some 2021-2023 MY Dodge Durango vehicles were built with rear spoilers that may be over-flush to the roof, allowing contact to the roof when cycling the liftgate. The suspect period began on October 24, 2020, when vehicles with potentially over- flush rear spoilers started production, and ended on February 16, 2023, when FCA US LLC (“FCA US”) no longer shipped vehicles with over-flush rear spoilers. Field data and vehicle production records were used to determine the suspect period. Similar vehicles not included in this recall were built before or after the suspect period. The total affected vehicles for this model is 139,019
Production Dates : OCT 24, 2020 – FEB 16, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : An over-flush rear spoiler may become damaged when cycling the liftgate which may result in the spoiler becoming partially detached from the vehicle. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Rear spoilers that become partially detached may separate from the vehicle Part 573 Safety Recall Report 23V-115 Page 2 Description of the Safety Risk : while driving, potentially creating a road hazard to operators and occupants of other vehicles, and can cause such vehicles to crash without prior warning.
Description of the Cause : NR Identification of Any Warning
that can Occur : Vehicle occupants may hear the spoiler hitting the body when opening or closing the liftgate, or a rattle from the spoiler being loose while driving. Involved Components : Component Name 1 : Liftgate Spoiler Component Description : Upper – Standard Component Part Number : 7DY53TZZAB Component Name 2 : Liftgate Spoiler Component Description : Upper – Special Component Part Number : 7DY56TZZAB Supplier Identification : Component Manufacturer
Name : Nascote Industries Address : 18310 Enterprise Ave
Nashville Illinois 62263
Country : United States Chronology :
* On January 10, 2023, the FCA US Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation as a result of reports alleging rear spoilers falling off while driving on vehicles built after the Recall 21V-842 (FCA US No. Y73) clean point.
* From January 10, 2023, through January 31, 2023, FCA US TSRC reviewed claims of rear spoilers falling off vehicles, met with engineering to understand the part design and change history, and reviewed part and vehicle measurement data.
* As of February 9, 2023, FCA US has identified eight customer assistance records, 56 warranty claims, and one field report potentially related to this issue for all markets with dates of receipt ranging from January 23, 2021 to January 3, 2023. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-115
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
* As of February 9, 2023, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets.
* On February 16, 2023, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.
Description of Remedy :
Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to
inspect and, if necessary, replace the rear spoiler. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense.
This recall is not related to a part defect but rather an assembly issue where the vehicle may have been built with an over-flush rear spoiler. The remedy will be to inspect and, if necessary, replace the rear spoiler.
NR Recall Schedule :
Description of Recall Schedule : **02/23/2023: FCA US will notify dealers and begin notifying owners on
or about 04/14/2023.
Planned Dealer Notification Date : APR 14, 2023 – APR 14, 2023
Planned Owner Notification Date : APR 14, 2023 – APR 14, 2023
* NR – Not Reported

SEOCONTENT-END