| “This site contains affiliate links for which OEMDTC may be compensated” |
April 13, 2023 NHTSA CAMPAIGN NUMBER: 23V265000
Incorrect PCM Software May Cause Engine Stall
An engine stall can increase the risk of a crash.
NHTSA Campaign Number: 23V265
Manufacturer Chrysler (FCA US, LLC)
Components POWER TRAIN
Potential Number of Units Affected 131,700
Summary
Chrysler (FCA US, LLC) is recalling certain 2021 Ram 1500 vehicles equipped with 5.7L eTorque engines. The powertrain control module software may cause an incorrect fuel mixture condition in the engine, and result in an engine stall.
Remedy
Dealers will update the Powertrain Control Module calibration software, free of charge. Owner notification letters were mailed April 27, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC’s number for this recall is 37A.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
New Safety Recall Advanced Communication – 37A
FCA US LLC (FCA US) has announced a safety recall on certain 2021 Model Year (DT) Ram 1500 Pickup vehicles equipped with the 5.7L eTorque engine (sales code EZL).
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may experience an engine shut down caused by an over rich fuel condition under certain operating conditions. An engine shut down may result in an unexpected loss of motive power while driving, which can cause a vehicle crash without prior warning.
SERVICE ACTION
FCA US will conduct a voluntary safety recall on all affected vehicles to update the Powertrain Control Module calibration software. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 2nd Quarter of 2023.
SAFETY RECALL – NORTH AMERICA
Powertrain Control Module Software
Reference: 37A / NHTSA 23V-265
| Revision | Edition | Detail |
| 0 | April 2023 | Initial Version. |
NOTE: Effective immediately all repairs on involved vehicles are to be performed according to this recall. Technical Service Bulletin (TSB) 18-091-22 REV. A is no longer applicable for the vehicles involved in this recall. Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this recall.
SYMPTOM DESCRIPTION
About 131,700 of the above vehicles may experience an engine shut down caused by an over rich fuel condition under certain operating conditions. An engine shut down may result in an unexpected loss of motive power while driving, which can cause a vehicle crash without prior warning.
SCOPE
This recall applies only to the above vehicles equipped with a 5.7L eTorque engine (sales code EZL).
NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
REPAIR TO BE PERFORMED
Update the Powertrain Control Module (PCM) calibration software.
PARTS INFORMATION
No parts are required to perform this service procedure.
PARTS RETURN
No parts return required for this campaign.
SPECIAL TOOLS
| Number | Description |
| NPN | wiTECH MicroPod II / MDP |
| NPN | Laptop Computer |
| NPN | wiTECH Software |
DEALER NOTIFICATION
To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.
OWNER NOTIFICATION / SERVICE SCHEDULING
All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.
SERVICE PROCEDURE
NOTE: The wiTECH scan tool must be used to perform this recall. The wiTECH software is required to be at the latest release level before performing this procedure. If the reprogramming flash for the PCM is aborted or interrupted, repeat the procedure. The PCM software must be at the latest software calibration level after completing this recall.
- Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.
- Connect the wiTECH micro pod II to the vehicle data link connector
- Place the ignition in the “RUN” position.
- Open the wiTECH 2.0 website.
- Enter your “User id” your “Password” and your “Dealer Code”, then select “Finish” at the bottom of the screen.
- Starting at the “Vehicle Selection” screen, select the vehicle to be updated.
- From the “Action Items” screen, select the “All Flashes” tab.
- Select “PCM” by clicking the arrow on the right side of the screen. Read the special flash instructions, then select “OK”. Continue with Step 8.
- If “PCM” is not displayed as one of the available flashes, the PCM software is already at the current software level and does not require updating. Proceed to Step 12.
- From the “Flash ECU Agreement” page, agree to terms by “Checking the Box”.
- Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash.
- Once the software is confirmed to be at the latest available calibration level, select “View DTCs”.
- Select the “Clear All DTCs” tab, then click “Clear All DTCs” and then select “Close”. It may be necessary to cycle the ignition OFF to RUN to clear the codes.
- Turn the ignition to the “OFF” position and then remove the wiTECH micro pod II device from the vehicle.
- Remove the battery charger from the vehicle.
- Return the vehicle to the customer.
Loading...
Reload document 
Open in new tab
Chronology :
- On January 20, 2023, the FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation into the 2021 MY Ram 1500 equipped with the 5.7L eTorque engine for a potential stall condition while driving.
- From January 2023, through March 2023, FCA US TSRC conducted an analysis of stall patterns and vehicle history, and determined that the affected vehicles were equipped with powertrain control module software which was the origin of the stalls.
- As of March 30, 2023, FCA US is aware of 206 customer records, 636 warranty claims, and 53 field reports potentially related to this issue for all markets with dates of receipt ranging from October 8, 2020, through March 28, 2023.
- As of March 30, 2023, FCA US is aware of one accident and zero injuries potentially related to this issue for all markets.
- On April 6, 2023, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| RAM | 1500 | 2021 |
13 Associated Documents
Defect Notice 573 Report
RCLRPT-23V265-2735.PDF 214.039KB
Recall Acknowledgement
RCAK-23V265-7329.pdf 645.289KB
Miscellaneous Document – FCA US LLC Recall Part Numbers 37A Ram 1500 with 5.7L eTorque Engine
RMISC-23V265-0087.pdf 70.576KB
Loading...
Manufacturer Notices(to Dealers,etc) – NSRAC re New Safety Recall Advanced Communication – 37A
Loading...
Remedy Instructions and TSB
RCRIT-23V265-9102.pdf 353.054KB
Loading...
ISSUED Owner Notification Letter(Part 577)
RCONL-23V265-6384.pdf 173.465KB
Loading...
ISSUED Owner Notification Letter(Part 577)
RCONL-23V265-6141.pdf 174.083KB
Loading...
Recall Quarterly Report #1, 2023-2
RCLQRT-23V265-3242.PDF 211.162KB
ISSUED Renotification Notice
RCRN-23V265-8751.pdf 139.925KB
Loading...
Miscellaneous Document – Social Media Post re Previous Recall
RMISC-23V265-6850.pdf 61.883KB
Loading...
Recall Quarterly Report #2, 2023-3
RCLQRT-23V265-4478.PDF 211.404KB
Recall Quarterly Report #3, 2023-4
RCLQRT-23V265-4110.PDF 211.498KB
Recall Quarterly Report #4, 2024-1
RCLQRT-23V265-9148.PDF 211.603KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V265&docType=RCL
Reprogramming
Chrysler J2534 Application Overview
Flash Availability - J2534/Pass Thru Device
Vehicle to Diagnostic Tool Reference Chart
Chrysler Recommended J2534 Devices
For Chrysler recommended J2534 device, see below table.
| J2534 Device | Firmware Version |
| CTC Vehicle Box * | 1.9 |
| UCAN 2 | 1.0 |
| Blue Streak -2534 Global Programmer | 2.10 |
| Actia I+ME Passthru | 2.07 |
* Chrysler recommends the CTC Vehicle Box Device for Chrysler SCI ECU reprogramming. SCI reprogramming is used on most PCMs and TCMs prior to the introduction of CAN bus vehicles which began in 2004 (Durango).
Compatible J2534 Devices
 |
CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool |
|
CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool |
|
CarDAQ-Plus |
|
CarDAQ-M |
|
VSI J2534 ECU Reprogrammer |
|
|
|
|
|
|
|
|
|
Click on the link below to:
Download J2534 Application
(Install the wiTECH 2.0 J2534 Application on your computer)
Download the Setup Utility
(Configure your microPod/MDP device)
Launch wiTECH 2.0
(Once subscription and users are assigned to a tool please follow this link to access wiTECH)
https://www.mopartsp.com/support
- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
- 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
- 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, Subaru, & VW/Audi.
- Supports Current GM Vehicles: Now includes CAN-FD, DoIP (Diagnostics over Internet Protocol - as defined in J2534-2) and support for J2534 version 5.0. This is the tool that GM dealerships use for diagnostics and reprogramming.
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- Stay up-to-date with thelatest firmware and support of the SM2Pro J2534VCI ECUs programmer, ensuring reliable perform and optimalresults.
- The SM2Pro J2534VCI ECUs programmer is a trustedtool for professional technicians, offering comprehensive functionality and easy integration into your workflows.
- The SM2Pro J2534VCI ECUs programmer offersadvanced functionality for efficient and precise ECUs programming.
- With its 67IN1 without dongle & OBDcompatibility, the SM2Pro J2534VCI ECUs programmer provides a versatilesolution for read and write operations.
- Experienceseamless ECUs programming with the SM2Pro J2534VCI, designed to streamlines the read and write processes for enhanced efficiency.
- 【Autel MaxiFlash VCI】👉The MaxiFlash VCI is a bluetooth-enabled vehicle communication interface (VCI) and a J2534-1 and J2534-2 compliant pass-thru programming device. Compatible with the MaxiSYS MS909 advanced diagnostics tablet. The MaxiFlash VCI supports CAN FD, 4 CAN Channels, D-PDU, ISO22900-1 & ISO 22900-2 protocols and is RP1210 compliant.
- 【Programming Compatibility】👉The MaxiFlash VCI is a D-PDU, SAE J2534 & RP1210 compliant PassThru programming interface. Using the updated OEM software, it is capable of replacing the existing software/firmware in the Electronic Control Units (ECU), programming new ECUs, and fixing software-controlled drivability issues and emission issues.
- 【Communication Compatibility】👉The MaxiFlash VCI supports Bluetooth (BT), Wi-Fi, and USB communications. It can transmit vehicle data to the tablet with or without a cable connection. In open areas, the working range of the transmitter through Bluetooth communication is up to 328 feet (about 100 m). The working range of 5G Wi-Fi is up to 164 feet (50 m). If the signal is lost due to being taken out of range, communication will be restored once the tablet is within range.
- 👉The MaxiFlash VCI can be used with a Windows computer with applicable OE subscription for vehicle module programming and when connected to the MaxiSYS MS909 tablet for BMW and for Mercedes (compatible) vehicle module programming.
- 👉Includes One-Year Limited Warranty. This VCI Kit also includes an Autel Main Cable V2.0, USB 2.0 cable, and AC/DC adapter. 🚦If you have any other question, feel free to contact 📧 mbdh2022@outlook. com 📧
- 【Why Choose LAUNCH scanner X431 PRO5】It is the original LAUNCH X431 scan tool, the 2024 upgraded version of PROS V+, X431 PRO3 and V+ 4.0, which is a worthwhile investment for repair shops and mechanics. LAUNCH X431 PRO 5, all is set to OE-level standards with 1) J2534 ECU Programming & 50+ service same as PAD Series; 2) Bi-directional control + All system diagnostics as Snap-on scanner; 3) Online Coding functions directly connect to OEM server; 4) Top-notch Topology Mapping function
- 【J2534 Programming with Smart Box 3.0】 What is super SmartBox 3.0 VCI? Worth 1000$, Smart Box 3.0 is backed on new ISO9141/J1850/SAE J2610/CANFD/DOIP, which enables you to run 14x quicker data trans and advanced OEM J2534 reprogramming for B-MW, Ben-z, F-ord, Jaguar, Land Rover, GW, Volvo, etc. (please reach to us for more details). It also serves as a wireless VCI allowing the vehicle to transmit data to the diagnostic tablet without a physical connection.
- 【New Released Topology Mapping】Update your X431 PRO 5 to V 7.03.014 to gain Topology Mapping function. This advanced feature, typically found only on tools costing over $3000, provides a comprehensive view of a vehicle's data bus configurations, improving repair efficiency by up to 90%. With just one click, you can gain insights into the layout of a vehicle's system and clear any troubles. Compatibility with your vehicle's brand should be verified by checking the VIN before purchasing.
- 【LAUNCH X431 PRO 5 with Powerful 50+ Services】Especially designed for pro mechanics and big repair shops, Launch X431 scanner PRO5 is equipped with 50+ hot reset functions for 150 car makes which same as X431 PAD serious. Easy to navigate and help you do ABS Bleeding, TPMS Reset, Oil Reset, EPB Reset, Suspension, BMS, Injector Coding, IMMO, Power balance, Throttle Matching and more. 🚩Notice: we offer 2-year f ree update while other brands generally 1 year.
- 【A-ctive Test + ECU Coding】Come with appealing bi-directional control to troubleshoot all possible problems for full systems within 5 min.This LAUNCH X431 PRO scanner even develops all practical functions needed by all technicians:1) ECU Coding for replacing, match, relearn, recode new ECU modules;2) Online Coding for B-MW, VW, Porsche, Ben-z to surf OEM data;3) VAG Guided functions ease complex issues;4) Personalization & ADAS improving car performance and driving safety.
Last update on 2024-06-16 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
Hello everyone,
We wanted to come on here to remind you of a recall that was launched previously in an effort toincrease the completion rate. Some 2021 Ram 1500s with the 5.7L eTorque engine may be included.
The recall number is 37A. Your vehicle may experience an engine shut down caused by an over rich fuelcondition under certain operating conditions. An engine shutdown may result in an unexpected loss ofmotive power.
Your dealer will update the Powertrain Control Module calibration software. It will take about 30 minutesto complete.
Please send us a private message with your VIN and dealership if you are having trouble completing thisrecall.
You can learn more on recalls.mopar.com, or feel free to send us a private message. Wea re happy toanswer any questions.
Thank you,
Ram Cares
**************************************************************************************************************
FCA US LLC Recall Part Numbers
37A Ram 1500 with 5.7L eTorque Engine
Submitted on April 13, 2023
Ram 1500 with 5.7L eTorque Engine – Software, Engine Controller Part Numbers by Model Year
Software, Engine Controller Part Numbers by Model Year
2021 MY
68502728AC
68502728AD
68502729AC
68502729AD
68502730AC
68502730AD
68502731AC
68502731AD
68502732AC
68502732AD
68502733AC
68502733AD
68502734AC
68502734AD
68502735AC
68502735AD
68502736AC
68502736AD
68502737AC
68502737AD
68502738AC
68502738AD
68502739AC
68502739AD
68502740AC
68502740AD
68502741AC
68502741AD
68502742AC
68502742AD
68502743AC
68502743AD
68502744AC
68502744AD
68502745AC
68502745AD
68502746AC
68502746AD
68502747AC
68502747AD
**************************************************************************************************************
Schedule your FREE repair today!
URGENT SAFETY RECALL
POWERTRAIN CONTROL MODULE SOFTWARE — 37A/23V-265
[MY Make Model] AA111111
Dear CUSTOMER NAME:
Please bring your vehicle and this card to your scheduled appointment.
We apologize for any inconvenience and do appreciate your attention to this urgent matter.
Safety recall campaign 37A/23V-265 is open on your
[MY Make Model].
ATENCIÓN! La unidad descrita en esta carta tiene un llamado a revisión pendiente por realizer. Para protegerlo a usted y a su
familia, es urgente que se comunique con el grupo FCA US al teléfono 1-800-853-1403 con el fin de programar una cita y se
reparada su unidad sin costo para usted.
0000001/#106800/37A-FNO
Call 1-800-853-1403
Visit recalls.mopar.com to
locate your closest dealer
Download the Mopar
Owner’s Companion App
at either the App or Google
Play Stores
LOGO
VEHICLE
PICTURE
**************************************************************************************************************
SAFETY RECALL – NORTH AMERICA
Powertrain Control Module Software
Reference: 37A / NHTSA 23V-265
FCA US LLC
_________________________________________________________
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (tdb)
1/3
Remedy available for
2021 (DT) Ram 1500 Pickup
Template Version 1.8
Revision Edition Detail
0 April 2023 Initial Version.
NOTE: Effective immediately all repairs on involved vehicles are to be performed according to this recall.
Technical Service Bulletin (TSB) 18-091-22 REV. A is no longer applicable for the vehicles involved in this
recall. Those vehicles that have already had this repair performed, as determined by our warranty records,
have been excluded from this recall.
SYMPTOM DESCRIPTION
About 131,700 of the above vehicles may experience
an engine shut down caused by an over rich fuel
condition under certain operating conditions. An
engine shut down may result in an unexpected loss of
motive power while driving, which can cause a vehicle
crash without prior warning.
SCOPE
This recall applies only to the above vehicles equipped
with a 5.7L eTorque engine (sales code EZL).
NOTE: Some vehicles above may have been
identified as not involved in this recall and therefore
have been excluded from this recall.
IMPORTANT: Some of the involved vehicles may
be in dealer new vehicle inventory. Federal law
requires you to complete this recall service on
these vehicles before retail delivery. Dealers
should also consider this requirement to apply to
used vehicle inventory and should perform this
recall on vehicles in for service. Involved vehicles
can be determined by using the VIP inquiry
process.
REPAIR TO BE PERFORMED
Update the Powertrain Control Module (PCM)
calibration software.
COMPLETION REPORTING / REIMBURSEMENT
Claims for vehicles that have been serviced must be
submitted on the DealerCONNECT Claim Entry
Screen located on the Service tab. Claims paid will
be used by FCA to record recall service completions
and provide dealer payments.
Use the following labor operation numbers and time
allowances:
Labor Description Number Hrs.
Inspect PCM software is up to
date
18-37-A1-81 0.2
Inspect/Reprogram PCM
software
18-37-A1-82 0.3
NOTE: See the Warranty Administration Manual,
Recall Claim Processing Section, for complete
recall claim processing instructions.
PARTS INFORMATION
No parts are required to perform this service
procedure.
PARTS RETURN
No parts return required for this campaign.
SPECIAL TOOLS
Number Description
NPN wiTECH MicroPod II / MDP
NPN Laptop Computer
NPN wiTECH Software
DEALER NOTIFICATION
To view this notification on DealerCONNECT, select
“Global Recall System” on the Service tab, then click
on the description of this notification.
SAFETY RECALL – NORTH AMERICA
Powertrain Control Module Software
Reference: 37A / NHTSA 23V-265
FCA US LLC
_________________________________________________________
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (tdb)
2/3
OWNER NOTIFICATION / SERVICE SCHEDULING
All involved vehicle owners known to FCA are being
notified of the service requirement by first class mail.
They are requested to schedule appointments for this
service with their dealers. A generic copy of the owner
letter is attached.
VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP
AND DEALER FOLLOW UP
All involved vehicles have been entered into the
DealerCONNECT Global Recall System (GRS) and
Vehicle Information Plus (VIP) for dealer inquiry as
needed.
GRS provides involved dealers with an updated VIN
list of their incomplete vehicles. The owner’s name,
address and phone number are listed if known.
Completed vehicles are removed from GRS within
several days of repair claim submission.
To use this system, click on the “Service” tab and then
click on “Global Recall System.” Your dealer’s VIN
list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with
a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold
vehicles before retail delivery. Dealers should also
use the VIN list to follow up with all owners to schedule
appointments for this repair.
Recall VIN lists may contain confidential, restricted
owner name and address information that was
obtained from the Department of Motor Vehicles of
various states. Use of this information is permitted for
this recall only and is strictly prohibited from all other
use.
ADDITIONAL INFORMATION
If you have any questions or need assistance in
completing this action, please contact your Service
and Parts District Manager.
Customer Services / Field Operations
FCA US LLC.
SAFETY RECALL – NORTH AMERICA
Powertrain Control Module Software
Reference: 37A / NHTSA 23V-265
FCA US LLC
_________________________________________________________
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (tdb)
3/3
SERVICE PROCEDURE
NOTE: The wiTECH scan tool must be used to perform this recall. The wiTECH software is required to be at the
latest release level before performing this procedure. If the reprogramming flash for the PCM is aborted or
interrupted, repeat the procedure. The PCM software must be at the latest software calibration level after completing
this recall.
1. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out
during the flash process. Set the battery charger timer (if so equipped) to continuous charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate.
Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an
electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.
2. Connect the wiTECH micro pod II to the vehicle data link connector
3. Place the ignition in the “RUN” position.
4. Open the wiTECH 2.0 website.
5. Enter your “User id” your “Password” and your “Dealer Code”, then select “Finish” at the bottom of the screen.
6. Starting at the “Vehicle Selection” screen, select the vehicle to be updated.
7. From the “Action Items” screen, select the “All Flashes” tab.
➢ Select “PCM” by clicking the arrow on the right side of the screen. Read the special flash instructions, then select
“OK”. Continue with Step 8.
➢ If “PCM” is not displayed as one of the available flashes, the PCM software is already at the current software level and
does not require updating. Proceed to Step 12.
8. From the “Flash ECU Agreement” page, agree to terms by “Checking the Box”.
9. Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash.
10. Once the software is confirmed to be at the latest available calibration level, select “View DTCs”.
11. Select the “Clear All DTCs” tab, then click “Clear All DTCs” and then select “Close”. It may be necessary to cycle the
ignition OFF to RUN to clear the codes.
12. Turn the ignition to the “OFF” position and then remove the wiTECH micro pod II device from the vehicle.
13. Remove the battery charger from the vehicle.
14. Return the vehicle to the customer.
This notice applies to your vehicle,
37A/NHTSA 23V- 265
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent can confirm part availability
and help schedule an appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.
Get access to recall notifications, locate
your nearest dealer, and more through
this website or Mopar Owner’s
Companion App. You will be asked to
provide your Vehicle Identification
Number (VIN) to protect and verify
your identity. The last eight characters
of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall 37A.
IMPORTANT SAFETY RECALL
Powertrain Control Module Software
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA US LLC has decided that a defect, which relates to motor vehicle safety, exists in certain
[2021 Model Year (DT) Ram 1500 Pickup] vehicles equipped with the 5.7L eTorque engine.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and
your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
Your vehicle [1] may experience an engine shut down caused by an over rich fuel condition under
certain operating conditions. An engine shut down may result in an unexpected loss of
motive power while driving, which can cause a vehicle crash without prior
warning.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer
will update the Powertrain Control Module (PCM) calibration software. The estimated repair
time is 30 minutes. In addition, your dealer will require your vehicle for proper check-in,
preparation, and check-out during your visit, which may require more time. Your time is
important to us, so we recommend that you schedule a service appointment to minimize your
inconvenience. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you
for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
LOGO
VEHICLE PICTURE
QR Code
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-
9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
**************************************************************************************************************
This notice applies to your vehicle,
37A/NHTSA 23V- 265
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment
3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.
Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall 37A.
IMPORTANT SAFETY RECALL
Powertrain Control Module Software
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA US LLC has decided that a defect, which relates to motor vehicle safety, exists in certain [2021 Model Year (DT) Ram 1500 Pickup] vehicles equipped with the 5.7L eTorque engine.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
Your vehicle [1] may experience an engine shut down caused by an over rich fuel condition under certain operating conditions. An engine shut down may result in an unexpected loss of motive power while driving, which can cause a vehicle crash without prior warning.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will update the Powertrain Control Module (PCM) calibration software. The estimated repair time is 30 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
LOGO
VEHICLE PICTURE
QR Code
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-
9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
**************************************************************************************************************
This notice applies to your vehicle,
37A/NHTSA 23V- 265
FOR RECALL QUESTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm if there are any recall repairs which must be performed on your vehicle
3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.
Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall 37A.
IMPORTANT SAFETY RECALL
Powertrain Control Module Software
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA US LLC has decided that a defect, which relates to motor vehicle safety, exists in certain [2021 Model Year (DT) Ram 1500 Pickup] vehicles equipped with the 5.7L eTorque engine.
RECALL DESCRIPTION
Your vehicle [1] may experience an engine shut down caused by an over rich fuel condition under certain operating conditions. An engine shut down may result in an unexpected loss of motive power while driving, which can cause a vehicle crash without prior warning.
YOUR VEHICLE HAS ALREADY BEEN REMEDIED According to our service records, the Powertrain Control Module (PCM) calibration software has already been updated on your vehicle. Therefore, your vehicle has been remedied and this safety recall does not need to be performed.
This notification is provided for your records only. There is nothing more that you need to do.
WHAT IF I HAVE QUESTIONS REGARDING THIS RECALL? If you believe the PCM calibration software in your vehicle [2] has not been updated or have questions or concerns which your dealer is unable to resolve, please contact the FCA Group Recall Assistance Center at either fcarecalls.com or 1 800-853-1403.
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
LOGO
VEHICLE PICTURE
QR Code
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-
9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
**************************************************************************************************************
04/14/2023
_____________________________________________________________________
New Safety Recall Advanced Communication – 37A
FCA US LLC (FCA US) has announced a safety recall on certain 2021 Model Year (DT) Ram 1500 Pickup vehicles equipped with the 5.7L eTorque engine (sales code EZL).
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may experience an engine shut down caused by an over rich fuel condition under certain operating conditions. An engine shut down may result in an unexpected loss of motive power while driving, which can cause a vehicle crash without prior warning.
SERVICE ACTION
FCA US will conduct a voluntary safety recall on all affected vehicles to update the Powertrain Control Module calibration software. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 2nd Quarter of 2023.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-265
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Chrysler (FCA US, LLC) APR 13, 2023 NHTSA Recall No. : 23V-265 Manufacturer Recall No. : 37A Manufacturer Information :
Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive
CIMS 482-00-91 Auburn Hills MI 48326-2757
Company phone : 1-800-853-1403
Population :
Number of potentially involved : 131,700 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2021-2021 Ram 1500 Vehicle Type : Body Style : PICKUP TRUCK Power Train : NR
Descriptive Information : Some 2021 MY Ram 1500 vehicles equipped with the 5.7L eTorque engine.
The suspect period began on June 3, 2020, when production of the 2021 MY Ram 1500 began, and ended on September 12, 2021, when production of the 2021 MY Ram 1500 ended. The suspect period was determined using vehicle manufacturing records.
Similar vehicles not included in this recall are not equipped with the 5.7L eTorque engine or were built before, or after, the suspect period.
Production Dates : JUN 03, 2020 – SEP 12, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Some 2021 MY Ram 1500 vehicles equipped with the 5.7L eTorque engine may experience an engine shut down caused by an over rich fuel condition under certain operating conditions.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : An engine shut down may result in an unexpected loss of motive power while driving, which can cause a vehicle crash without prior warning. Description of the Cause : NR Part 573 Safety Recall Report 23V-265 Page 2 Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : Software Component Description : Engine Controller
Component Part Number : Please see “FCA US LLC Recall Part Numbers-37A-DT with 5.7L eTorque engine stall-04132023.pdf” Supplier Identification : Component Manufacturer
Name : Component not manufactured by a differen Address : x
x x x
Country : NR Chronology :
• On January 20, 2023, the FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation into the 2021 MY Ram 1500 equipped with the 5.7L eTorque engine for a potential stall condition while driving. • From January 2023, through March 2023, FCA US TSRC conducted an analysis of stall patterns and vehicle history, and determined that the affected vehicles were equipped with powertrain control module software which was the origin of the stalls. • As of March 30, 2023, FCA US is aware of 206 customer records, 636 warranty claims, and 53 field reports potentially related to this issue for all markets with dates of receipt ranging from October 8, 2020, through March 28, 2023. • As of March 30, 2023, FCA US is aware of one accident and zero injuries potentially related to this issue for all markets. • On April 6, 2023, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-265
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to
update the Powertrain Control Module calibration software.
FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense.
How Remedy Component Differs from Recalled Component :
The remedy is updated Powertrain Control Module calibration software. Identify How/When Recall Condition NR was Corrected in Production : Recall Schedule :
Description of Recall Schedule : **04/13/2023: FCA US will notify dealers and begin notifying owners on
or about 06/02/2023.
Planned Dealer Notification Date : JUN 02, 2023 – JUN 02, 2023
Planned Owner Notification Date : JUN 02, 2023 – JUN 02, 2023
* NR – Not Reported
SEOCONTENT-END
