64A – Rear Coil Spring Detachment – 2022-2023 Jeep Grand Cherokee & 2021-2023 Grand Cherokee L

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FCA US LLC Recall Part Numbers 64A – Rear Coil Spring Detachment Submitted on June 8, 2023 REAR COIL SPRING PART NUMBERS BY MODEL / MODEL YEAR Part Number Model Year 68568759AB 2022, 2023 68568760AB 2022, 2023 68568761AB 2022, 2023 68568762AB 2022, 2023 68568763AB 2022, 2023 68568764AB 2022, 2023 68568765AB 2022, 2023 68568766AB 2022, 2023 68568767AB 2022, 2023 68568768AB 2022, 2023 68568769AB 2022, 2023 68568770AB 2022, 2023 68568771AB 2022, 2023 68568772AB 2022, 2023 68568773AB 2022, 2023 68568774AB 2022, 2023 68568775AB 2022, 2023 68568780AB 2022, 2023 68568781AB 2022, 2023 68568782AB 2022, 2023 68568783AB 2022, 2023 68568784AB 2022, 2023 68568785AB 2022, 2023 68568786AB 2022, 2023 68568787AB 2022, 2023 68568788AB 2022, 2023 68568789AB 2022, 2023 68568790AB 2022, 2023 68568791AB 2022, 2023 68568792AB 2022, 2023 68568793AB 2022, 2023 68568794AB 2022, 2023 68568834AB 2022, 2023 68568835AB 2022, 2023 68568836AB 2022, 2023 68568837AB 2022, 2023 Part Number Model Year 68375287AB 2021 68375289AB 2021 68375291AB 2021 68375292AB 2021 68375293AB 2021 68375294AB 2021 68375295AB 2021 68375296AB 2021 68375297AB 2021 68375298AB 2021 68375299AB 2021 68375303AB 2021 68375308AB 2021 68375309AB 2021 68375310AB 2021 68375311AB 2021 68375312AB 2021 68375313AB 2021 68375314AB 2021 68375315AB 2021 68375316AB 2021 68375317AB 2021 68375318AB 2021 68375319AB 2021 68375320AB 2021 68376234AB 2021 68376235AB 2021 68376236AB 2021 68376237AB 2021 68376238AB 2021 68376239AB 2021 68376240AB 2021 68376241AB 2021 68462805AB 2021 68462806AB 2021 68462807AB 2021 Part Number Model Year 68568759AB 2022, 2023 68568760AB 2022, 2023 68568761AB 2022, 2023 68568762AB 2022, 2023 68568763AB 2022, 2023 68568764AB 2022, 2023 68568765AB 2022, 2023 68568766AB 2022, 2023 68568767AB 2022, 2023 68568768AB 2022, 2023 68568769AB 2022, 2023 68568770AB 2022, 2023 68568771AB 2022, 2023 68568772AB 2022, 2023 68568773AB 2022, 2023 68568774AB 2022, 2023 68568775AB 2022, 2023 68568780AB 2022, 2023 68568781AB 2022, 2023 68568782AB 2022, 2023 68568783AB 2022, 2023 68568784AB 2022, 2023 68568785AB 2022, 2023 68568786AB 2022, 2023 68568787AB 2022, 2023 68568788AB 2022, 2023 68568789AB 2022, 2023 68568790AB 2022, 2023 68568791AB 2022, 2023 68568792AB 2022, 2023 68568793AB 2022, 2023 68568794AB 2022, 2023 68568834AB 2022, 2023 68568835AB 2022, 2023 68568836AB 2022, 2023 68568837AB 2022, 2023 GRAND CHEROKEE JEEP GRAND CHEROKEE L JEEP GRAND CHEROKEE L (Cont’d)

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-413 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : JUN 08, 2023 NHTSA Recall No. : 23V-413 Manufacturer Recall No. : 64A Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 331,401 Estimated percentage with defect : 13 % Vehicle Information : Vehicle 1 : 2022-2023 Jeep Grand Cherokee Vehicle Type : Body Style : SUV Power Train : NR Descriptive Information : Some 2022-2023 MY Jeep Grand Cherokee vehicles were built with a rear coil spring that may not be correctly installed, allowing the coil spring to come out of position. The suspect period began on May 17, 2021, when vehicles with a potentially out of position rear coil spring started production, and ended on May 31, 2023, when FCA US LLC (“FCA US”) no longer shipped vehicles with a potentially out of position rear coil spring. Vehicle production records were used to determine the suspect period. Similar vehicles not included in this recall were built after the suspect period or were built with an air suspension system. The total affected vehicles for this model is 114,302. Production Dates : MAY 17, 2021 – MAY 31, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-413 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2021-2023 Jeep Grand Cherokee L Vehicle Type : Body Style : SUV Power Train : NR Descriptive Information : Some 2021-2023 MY Jeep Grand Cherokee L vehicles were built with a rear coil spring that may not be correctly installed, allowing the coil spring to come out of position. The suspect period began on December 5, 2020, when vehicles with a potentially out of position rear coil spring started production, and ended on May 31, 2023, when FCA US LLC (“FCA US”) no longer shipped vehicles with a potentially out of position rear coil spring. Vehicle production records were used to determine the suspect period. Similar vehicles not included in this recall were built after the suspect period or were built with an air suspension system. The total affected vehicles for this model is 217,099. Production Dates : DEC 05, 2020 – MAY 31, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : An incorrectly installed rear coil spring may detach from the vehicle while driving. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Rear coil springs that detach from the vehicle while driving may result in a hazard to operators and occupants of other vehicles which can cause such vehicles to crash without prior warning and/or may result in injury to vulnerable road users. Description of the Cause : NR Identification of Any Warning that can Occur : None Involved Components : Part 573 Safety Recall Report 23V-413 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Coil Sping Component Description : Rear Coil Spring Component Part Number : Please see attached titled “FCA US LLC Recall Part Numbers-64A-WL Rear Coil Detachment-06082023.pdf” Supplier Identification : Component Manufacturer Name : Daewon Kang Up Co Ltd Address : 4600 N Park Dr Opelika Alabama 36801 Country : United States Chronology : • On March 3, 2023, the FCA US Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation as a result of a report on a 2023 MY Jeep Grand Cherokee alleging a rear coil spring falling off while driving. • From March 3, 2023, through May 17, 2023, FCA US TSRC reviewed claims of rear coil springs falling off vehicles, met with engineering and vehicle manufacturing to understand the part design, assembly process, and review part and vehicle measurement data. • As of May 25, 2023, FCA US is aware of two customer assistance records, 17 warranty claims, and two field reports potentially related to this issue for all markets with dates of receipt ranging from April 5, 2022, through May 4, 2023. • As of May 25, 2023, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets. • On June 1, 2023, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Part 573 Safety Recall Report 23V-413 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to inspect and, if necessary, repair the rear coil spring assembly. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : This recall is not related to a part defect but rather an assembly issue where the vehicle may have been built with an out of position rear coil spring. The remedy will be to inspect and, if necessary, repair the rear coil spring assembly. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **06/08/2023: FCA US will notify dealers and begin notifying owners on or about 07/28/2023. Planned Dealer Notification Date : JUL 28, 2023 – JUL 28, 2023 Planned Owner Notification Date : JUL 28, 2023 – JUL 28, 2023 * NR – Not Reported

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SAFETY RECALL NORTH AMERICA Rear Coil Spring Reference: 64A / NHTSA 23V-413 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (DJT) 1/10 Remedy available for 2021 – 2023 Grand Cherokee / Grand Cherokee L Template Version 1.0 Revision Edition Detail 0 June 2023 Initial Version. SYMPTOM DESCRIPTION The rear coil spring on about 347,500 of the above vehicles may have been built with an incorrectly installed rear coil spring which may detach from the vehicle while driving. Rear coil springs that detach from the vehicle while driving may result in a hazard to operators and occupants of other vehicles which can cause such vehicles to crash without prior warning and/or may result in injury to vulnerable road users. SCOPE This recall applies only to the above vehicles with coil spring rear suspension, and not equipped with air spring suspension (sales code SER). NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall. IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. REPAIR TO BE PERFORMED Inspect the rear coil springs for proper orientation to the bottom isolators. Inspect the upper isolators for proper installation to the body. If either end of either spring fails the inspection, lower the rear suspension on that side of the vehicle (one side at a time if both sides need repair), remove and replace the lower isolator(s), and reinstall the spring(s) and its isolators in the proper orientation. COMPLETION REPORTING / REIMBURSEMENT Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use the following labor operation numbers and time allowances: Labor Description Number Hrs Inspect Rear Coil Springs 02-64-A1-81 0.3 Inspect & Replace One Rear Coil Spring 02-64-A1-82 3.0 Inspect & Replace Both Rear Coil Springs 02-64-A1-83 3.5 Add the cost of the recall parts package plus applicable dealer allowance to your claim. NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions. PARTS INFORMATION Any required part(s) will be determined by performing an inspection. Do NOT order all the parts on this list in advance of inspection as not everything on the list is required for every vehicle. Vehicles that pass inspection require NO parts. SAFETY RECALL NORTH AMERICA Rear Coil Spring Reference: 64A / NHTSA 23V-413 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (DJT) 2/10 Part No. Qty. Part Name 68375897AA 1 per side (as needed) Spring Isolator, Upper 68375896AC 1 per side (as needed) Spring Isolator, Lower 06513758AA 2 per side (as needed) Cradle Bolt, Two Ended 06511689AA 1 per side (as needed) Nut, Shock Absorber Clevis PARTS RETURN No parts return required for this campaign. SPECIAL TOOLS No special tools are required for this campaign. DEALER NOTIFICATION To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. OWNER NOTIFICATION / SERVICE SCHEDULING All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached. VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP AND DEALER FOLLOW UP All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. ADDITIONAL INFORMATION If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC. SAFETY RECALL NORTH AMERICA Rear Coil Spring Reference: 64A / NHTSA 23V-413 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (DJT) 3/10 SERVICE PROCEDURE 1. Raise and support the vehicle (Refer to 04 – Vehicle Quick Reference/Hoisting/Standard Procedure). NOTE: If the spring stop is slightly deformed, measure the area of the largest gap. NOTE: Neither the coil spring end nor the isolator spring stop are machined surfaces. If the ends of these surfaces are not parallel to each other, measure the area of the largest gap. NOTE: In the following step, you will need to measure for a 10mm or less gap at the end of the coil spring. Use a stack of feeler gauges, toolmakers calipers and dividers, the square end of a 3/8” extension, or any tool that measures 10mm and will reach into the space to be measured. 2. Inspect for a 10mm or less gap from the end of coil to isolator spring stop, and for the coil not sitting on top of the center pilot of the isolator (Figures 1 and 2). Figure 1 – Check Coil Spring to Isolator Gap at Largest Point 10MM GAP OR LESS FROM POINT A TO POINT B Figure 2 – Coil NOT On Top of the Isolator Spring Pilot ISOLATOR SPRING PILOT A B SAFETY RECALL NORTH AMERICA Rear Coil Spring Reference: 64A / NHTSA 23V-413 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (DJT) 4/10 3. Verify that the upper spring isolator is seated flush to the body on the welded pilot on the body (Figures 3 and 4). Figure 4 – Upper Spring Isolator Pass/Fail Figure 3 – Upper Spring Isolator to Body FLUSH FIT TO BODY PASS FAIL SAFETY RECALL NORTH AMERICA Rear Coil Spring Reference: 64A / NHTSA 23V-413 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (DJT) 5/10 4. Did the vehicle pass both inspections? • YES – No further work is required. Lower the vehicle and return it to the customer. • NO – Proceed to Step 5. NOTE: If both sides need repair, lower one side of the rear suspension at a time. 5. Remove both rear wheels. 6. Lower the exhaust system at its rear hangers at the rear of the vehicle to create clearance to lower the rear suspension crossmember. Support the system with a jack stand or strap (Figure 5). 7. On L models with 3 row seating, the exhaust hangers can be accessed by removing the bottom of the wheel well liner and rolling it up out of the way (Figure 6). Figure 6 – L Rear Wheel Liner Fasteners Figure 5 – Rear Exhaust Hangers REAR HANGER BOLTS REMOVED SCREWS NUT SAFETY RECALL NORTH AMERICA Rear Coil Spring Reference: 64A / NHTSA 23V-413 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (DJT) 6/10 8. Remove the nut holding the brake pipe bracket to the body (Figure 7). 9. Place a jack under the compression link (8) at the shock absorber end (Figure 8). Figure 7 – Brake Pipe Bracket NUT Figure 8 – Rear Suspension SAFETY RECALL NORTH AMERICA Rear Coil Spring Reference: 64A / NHTSA 23V-413 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (DJT) 7/10 10. Remove the lower shock absorber clevis nut and bolt, then lower the jack under the compression link (Figure 9). 11. Remove the bolt (2) and nut (3) and remove the rear crossmember rear support bracket (1) (Figure 10). Figure 9 – Lower Shock Clevis Figure 10 – Rear Support Bracket NUT BOLT SAFETY RECALL NORTH AMERICA Rear Coil Spring Reference: 64A / NHTSA 23V-413 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (DJT) 8/10 12. Remove the bolt (2) and nut (1) and remove the rear crossmember front support bracket (3) (Figure 11). 13. Remove the ride height sensor cable fastener (clip) at the body (if equipped) (Figure 12). Figure 11 – Front Support Bracket Figure 12 – Ride Height Sensor Cable Fastener CLIP SENSOR SAFETY RECALL NORTH AMERICA Rear Coil Spring Reference: 64A / NHTSA 23V-413 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (DJT) 9/10 14. Using a suitable marking device, mark the position of the crossmember on the rear frame rails. 15. Support the crossmember at the center with a suitable lifting device and remove the front and rear bolts from one side. (Figure 13). NOTE: A second technician will be required to work the lifting device and control the rear spring during removal, and keep it properly aligned during installation. 16. Lower the rear suspension crossmember enough to remove the rear coil spring. 17. Remove the lower isolator by prying it from the compression link. Clean the compression link surface under the lower isolator. Install a new lower spring isolator to the compression link. If the upper isolator was not positioned to the body correctly, it should also be replaced. Otherwise, reuse the upper isolator. 18. As you begin reinstalling the coil spring, starting with the upper isolator on the coil spring, ensure that the coil spring is flush against the stop in the upper isolator (rotate the isolator). 19. Install the spring, and assure the following: • The upper isolator is located properly to the pilot on the body • The bottom coil spring end is located, and remains in contact with the stop in the lower isolator (rotate the spring) • The bottom of the coil spring is not riding on top of the lower isolator pilot NOTE: The new rear suspension crossmember bolts may have a larger head than those removed, requiring a larger socket than used during removal. 20. Raise the rear suspension crossmember, aligning the reference marks made previously. Install the NEW front and rear bolts, and tighten to 180 N·m (133 ft. lbs.) (Figure 13). 21. Perform the inspections in Steps 1-3 and verify that the vehicle now meets specifications. If it does not, repeat steps 15-20. 22. Install the rear crossmember front support bracket (3), bolt (2) and nut (1) and tighten to 20 N·m (15 ft. lbs.) (Figure 11). 23. Install the rear crossmember rear support bracket (1), bolt (2) and nut (3) and tighten to 20 N·m (15 ft. lbs.) (Figure 10). Figure 13 – Rear Suspension Crossmember SAFETY RECALL NORTH AMERICA Rear Coil Spring Reference: 64A / NHTSA 23V-413 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (DJT) 10/10 NOTE: The shock clevis fastener must be torqued with the vehicle at normal ride height. 24. Install the lower shock absorber clevis to the compression link. Install the clevis bolt and NEW nut and tighten the nut to 50 + 178° N·m (37 + 178° Ft. Lbs.) (Figure 9). 25. Install the nut holding the brake pipe bracket to the body tighten to 7 N·m (62 in. lbs.) (Figure 7). 26. Install the ride height sensor cable fastener (clip) to the body (if equipped) (Figure 12). 27. If needed, repeat steps 6-26 for the other side of the vehicle. 28. Raise the exhaust system at the rear of the vehicle and reattach it. On L models, resecure the wheel well liner, tightening the fasteners securely. 29. Perform a four-wheel alignment. 30. Return the vehicle to the owner.

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06/09/2023 _____________________________________________________________________ New Safety Recall Advanced Communication – 64A FCA US LLC (FCA US) has announced a safety recall on certain 2022-2023 MY Jeep Grand Cherokee and 2021-2023 MY Jeep Grand Cherokee L vehicles equipped with coil spring rear suspension (without sales code SER). REASON FOR THIS SAFETY RECALL Some of the above vehicles were built with an incorrectly installed rear coil spring which may detach from the vehicle while driving. Rear coil springs that detach from the vehicle while driving may result in a hazard to operators and occupants of other vehicles which can cause such vehicles to crash without prior warning and/or may result in injury to vulnerable road users. SERVICE ACTION FCA US will conduct a voluntary safety recall on all affected vehicles to inspect and, if necessary, repair the rear coil spring assembly. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 3rd Quarter of 2023. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC

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SAFETY RECALL NORTH AMERICA Rear Coil Spring Reference: 64A / NHTSA 23V-413 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (DJT) 1/10 Remedy available for 2021 – 2023 Grand Cherokee / Grand Cherokee L Template Version 1.0 Revision Edition Detail 1 June 2023 Update to LOP Descriptions. Updated NOTEs in Step 1. Updates to Figure 1. Updates to Steps 2 and 4. SYMPTOM DESCRIPTION The rear coil spring on about 347,500 of the above vehicles may have been built with an incorrectly installed rear coil spring which may detach from the vehicle while driving. Rear coil springs that detach from the vehicle while driving may result in a hazard to operators and occupants of other vehicles which can cause such vehicles to crash without prior warning and/or may result in injury to vulnerable road users. SCOPE This recall applies only to the above vehicles with coil spring rear suspension, and not equipped with air spring suspension (sales code SER). NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall. IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. REPAIR TO BE PERFORMED Inspect the rear coil springs for proper orientation to the bottom isolators. Inspect the upper isolators for proper installation to the body. If either end of either spring fails the inspection, lower the rear suspension on that side of the vehicle (one side at a time if both sides need repair), remove and replace the lower isolator(s), and reinstall the spring(s) and its isolators in the proper orientation. COMPLETION REPORTING / REIMBURSEMENT Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use the following labor operation numbers and time allowances: Labor Description Number Hrs Inspect Rear Coil Spring Assemblies 02-64-A1-81 0.3 Inspect & Repair One Rear Coil Spring Assembly 02-64-A1-82 3.0 Inspect & Repair Both Rear Coil Spring Assemblies 02-64-A1-83 3.5 Add the cost of the recall parts package plus applicable dealer allowance to your claim. NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions. PARTS INFORMATION Any required part(s) will be determined by performing an inspection. Do NOT order all the parts on this list in advance of inspection as not everything on the list is required for every vehicle. Vehicles that pass inspection require NO parts. SAFETY RECALL NORTH AMERICA Rear Coil Spring Reference: 64A / NHTSA 23V-413 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (DJT) 2/10 Part No. Qty. Part Name 68375897AA 1 per side (as needed) Spring Isolator, Upper 68375896AC 1 per side (as needed) Spring Isolator, Lower 06513758AA 2 per side (as needed) Cradle Bolt, Two Ended 06511689AA 1 per side (as needed) Nut, Shock Absorber Clevis PARTS RETURN No parts return required for this campaign. SPECIAL TOOLS No special tools are required for this campaign. DEALER NOTIFICATION To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. OWNER NOTIFICATION / SERVICE SCHEDULING All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached. VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP AND DEALER FOLLOW UP All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. ADDITIONAL INFORMATION If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC. SAFETY RECALL NORTH AMERICA Rear Coil Spring Reference: 64A / NHTSA 23V-413 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (DJT) 3/10 SERVICE PROCEDURE 1. Raise and support the vehicle (Refer to 04 – Vehicle Quick Reference/Hoisting/Standard Procedure). NOTE: If the spring stop is slightly deformed, measure the area of the smallest gap. NOTE: Neither the coil spring end nor the isolator spring stop are machined surfaces. If the ends of these surfaces are not parallel to each other, measure the area of the smallest gap. See A-B measurement in Figure 1. NOTE: In the following step, you will need to measure for a 10mm or less gap at the end of the coil spring. Use a stack of feeler gauges, toolmakers calipers and dividers, the square end of a 3/8” extension, or any tool that measures 10mm and will reach into the space to be measured. 2. Inspect for the following: • Gap from the end of coil to isolator spring stop (Figure 1) Pass: 10mm or less gap Fail: greater than 10mm • Coil not sitting on top of the center pilot of the isolator (Figure 2) Figure 1 – Check Coil Spring to Isolator Gap at Smallest Point Figure 2 – Coil NOT On Top of the Isolator Spring Pilot ISOLATOR SPRING PILOT 10MM GAP OR LESS FROM POINT A TO POINT B A B SAFETY RECALL NORTH AMERICA Rear Coil Spring Reference: 64A / NHTSA 23V-413 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (DJT) 4/10 3. Verify that the upper spring isolator is seated flush to the body on the welded pilot on the body (Figures 3 and 4). Figure 4 – Upper Spring Isolator Pass/Fail Figure 3 – Upper Spring Isolator to Body FLUSH FIT TO BODY PASS FAIL SAFETY RECALL NORTH AMERICA Rear Coil Spring Reference: 64A / NHTSA 23V-413 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (DJT) 5/10 4. Did the vehicle pass both inspections (Steps 2 and 3)? • YES – No further work is required. Lower the vehicle and return it to the customer. • NO – Proceed to Step 5. NOTE: If both sides need repair, lower one side of the rear suspension at a time. 5. Remove both rear wheels. 6. Lower the exhaust system at its rear hangers at the rear of the vehicle to create clearance to lower the rear suspension crossmember. Support the system with a jack stand or strap (Figure 5). 7. On L models with 3 row seating, the exhaust hangers can be accessed by removing the bottom of the wheel well liner and rolling it up out of the way (Figure 6). Figure 6 – L Rear Wheel Liner Fasteners Figure 5 – Rear Exhaust Hangers REAR HANGER BOLTS REMOVED SCREWS NUT SAFETY RECALL NORTH AMERICA Rear Coil Spring Reference: 64A / NHTSA 23V-413 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (DJT) 6/10 8. Remove the nut holding the brake pipe bracket to the body (Figure 7). 9. Place a jack under the compression link (8) at the shock absorber end (Figure 8). Figure 7 – Brake Pipe Bracket NUT Figure 8 – Rear Suspension SAFETY RECALL NORTH AMERICA Rear Coil Spring Reference: 64A / NHTSA 23V-413 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (DJT) 7/10 10. Remove the lower shock absorber clevis nut and bolt, then lower the jack under the compression link (Figure 9). 11. Remove the bolt (2) and nut (3) and remove the rear crossmember rear support bracket (1) (Figure 10). Figure 9 – Lower Shock Clevis Figure 10 – Rear Support Bracket NUT BOLT SAFETY RECALL NORTH AMERICA Rear Coil Spring Reference: 64A / NHTSA 23V-413 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (DJT) 8/10 12. Remove the bolt (2) and nut (1) and remove the rear crossmember front support bracket (3) (Figure 11). 13. Remove the ride height sensor cable fastener (clip) at the body (if equipped) (Figure 12). Figure 11 – Front Support Bracket Figure 12 – Ride Height Sensor Cable Fastener CLIP SENSOR SAFETY RECALL NORTH AMERICA Rear Coil Spring Reference: 64A / NHTSA 23V-413 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (DJT) 9/10 14. Using a suitable marking device, mark the position of the crossmember on the rear frame rails. 15. Support the crossmember at the center with a suitable lifting device and remove the front and rear bolts from one side. (Figure 13). NOTE: A second technician will be required to work the lifting device and control the rear spring during removal, and keep it properly aligned during installation. 16. Lower the rear suspension crossmember enough to remove the rear coil spring. 17. Remove the lower isolator by prying it from the compression link. Clean the compression link surface under the lower isolator. Install a new lower spring isolator to the compression link. If the upper isolator was not positioned to the body correctly, it should also be replaced. Otherwise, reuse the upper isolator. 18. As you begin reinstalling the coil spring, starting with the upper isolator on the coil spring, ensure that the coil spring is flush against the stop in the upper isolator (rotate the isolator). 19. Install the spring, and assure the following: • The upper isolator is located properly to the pilot on the body • The bottom coil spring end is located, and remains in contact with the stop in the lower isolator (rotate the spring) • The bottom of the coil spring is not riding on top of the lower isolator pilot NOTE: The new rear suspension crossmember bolts may have a larger head than those removed, requiring a larger socket than used during removal. 20. Raise the rear suspension crossmember, aligning the reference marks made previously. Install the NEW front and rear bolts, and tighten to 180 N·m (133 ft. lbs.) (Figure 13). 21. Perform the inspections in Steps 1-3 and verify that the vehicle now meets specifications. If it does not, repeat steps 15-20. 22. Install the rear crossmember front support bracket (3), bolt (2) and nut (1) and tighten to 20 N·m (15 ft. lbs.) (Figure 11). 23. Install the rear crossmember rear support bracket (1), bolt (2) and nut (3) and tighten to 20 N·m (15 ft. lbs.) (Figure 10). Figure 13 – Rear Suspension Crossmember SAFETY RECALL NORTH AMERICA Rear Coil Spring Reference: 64A / NHTSA 23V-413 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (DJT) 10/10 NOTE: The shock clevis fastener must be torqued with the vehicle at normal ride height. 24. Install the lower shock absorber clevis to the compression link. Install the clevis bolt and NEW nut and tighten the nut to 50 + 178° N·m (37 + 178° Ft. Lbs.) (Figure 9). 25. Install the nut holding the brake pipe bracket to the body tighten to 7 N·m (62 in. lbs.) (Figure 7). 26. Install the ride height sensor cable fastener (clip) to the body (if equipped) (Figure 12). 27. If needed, repeat steps 6-26 for the other side of the vehicle. 28. Raise the exhaust system at the rear of the vehicle and reattach it. On L models, resecure the wheel well liner, tightening the fasteners securely. 29. Perform a four-wheel alignment. 30. Return the vehicle to the owner. This notice applies to your vehicle, 64A/NHTSA 23V-413 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership. 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall 64A. IMPORTANT SAFETY RECALL Rear Coil Spring Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US LLC has decided that a defect, which relates to motor vehicle safety, exists in certain [2022-2023 MY (WL) Jeep Grand Cherokee and 2021-2023 MY Jeep Grand Cherokee L] vehicles. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The rear coil springs on your vehicle [1] may not have been installed correctly, which may lead to one or both of them detaching from the vehicle while driving. Rear coil springs that detach from the vehicle while driving may result in a hazard to operators and occupants of other vehicles which can cause such vehicles to crash without prior warning and/or may result in injury to vulnerable road users. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will inspect and, if necessary, repair the rear coil spring assembly. The estimated repair time is 20 minutes for the inspection, and up to 4 hours if repairs are required. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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This notice applies to your vehicle, 64A/NHTSA 23V-413 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership. 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall 64A. IMPORTANT SAFETY RECALL Rear Coil Spring Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US LLC has decided that a defect, which relates to motor vehicle safety, exists in certain [2022-2023 MY (WL) Jeep Grand Cherokee and 2021-2023 MY Jeep Grand Cherokee L] vehicles. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The rear coil springs on your vehicle [1] may not have been installed correctly, which may lead to one or both of them detaching from the vehicle while driving. Rear coil springs that detach from the vehicle while driving may result in a hazard to operators and occupants of other vehicles which can cause such vehicles to crash without prior warning and/or may result in injury to vulnerable road users. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will inspect and, if necessary, repair the rear coil spring assembly. The estimated repair time is 20 minutes for the inspection, and up to 4 hours if repairs are required. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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