94A – Shifter May Come Out of Gear While Driving – 2023 Dodge Durango Pursuit

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-640 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : SEP 18, 2023 NHTSA Recall No. : 23V-640 Manufacturer Recall No. : 94A Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 125 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 Dodge Durango Vehicle Type : Body Style : SUV Power Train : NR Descriptive Information : Some 2023 MY Dodge Durango Pursuit vehicles may have been built with shifter assemblies that may experience an interference with the shifter boot when placed in the drive position. The suspect period began on April 26, 2023, when suspect shifter boots were introduced in vehicle production, and ended on May 4, 2023, when suspect shifter boots were no longer used in vehicle production. Vehicle production and supplier records were used to determine the suspect period. Similar vehicles not included in this recall were built before or after the suspect period or were not equipped with an instrument panel (“IP”) mounted shifter. Production Dates : APR 26, 2023 – MAY 04, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : A shifter with a shifter boot interference may not be able to maintain the drive position. FMVSS 1 : NR FMVSS 2 : NR Part 573 Safety Recall Report 23V-640 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : A shifter that is not fully seated in the drive position may unexpectedly lose motive power, which can cause a vehicle crash without prior warning. Description of the Cause : NR Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Instrument Panel Component Description : Bracket Component Part Number : 68580425AA Supplier Identification : Component Manufacturer Name : MAYCO INTERNATIONAL LLC Address : 42400 MERRILL RD STERLING HEIGHTS Michigan 48314-3238 Country : United States Chronology : • On June 26, 2023, the FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation into 2023 MY Dodge Durango Pursuit vehicles built with an IP mounted shifter that have a high durometer shifter boot that impedes fully seating in the shifter’s drive detent. • From June 2023, through August 2023, FCA US TSRC conducted an analysis of loss of motive power patterns and vehicle history and determined that the affected vehicles were equipped with an IP mounted shifter and determined that the shifter boot was the origin of the loss of motive power. • As of September 5, 2023, FCA US is aware of zero customer assistance records, two warranty claims, and zero field reports potentially related to this issue for all markets with dates of receipt ranging from May 15, 2023, through June 15, 2023. • As of September 5, 2023, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets. Part 573 Safety Recall Report 23V-640 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 • On September 11, 2023, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.. Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to replace the IP mounted shifter boot. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : The remedy is a shifter boot with the specified durometer. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **09/18/2023: FCA US will notify dealers and begin notifying owners on or about 11/07/2023. Planned Dealer Notification Date : NOV 07, 2023 – NOV 07, 2023 Planned Owner Notification Date : NOV 07, 2023 – NOV 07, 2023 * NR – Not Reported

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9/26/2023 _____________________________________________________________________ New Safety Recall Advanced Communication – 94A FCA US LLC (FCA US) has announced a safety recall on certain 2023 Model Year (WD) Dodge Durango Pursuit vehicles equipped with an IP Mounted Electric Shifter (sales code XE2). VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles. Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission. REASON FOR THIS SAFETY RECALL Some of the above vehicles may have been built with shifter assemblies that may experience an interference with the shifter boot when placed in the drive position. A shifter with a shifter boot interference may not be able to maintain the drive position. A shifter that is not fully seated in the drive position may unexpectedly lose motive power, which can cause a vehicle crash without prior warning. SERVICE ACTION FCA US will conduct a voluntary safety recall on all affected vehicles to replace the IP mounted shifter boot. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2023. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process.

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9/19/2023 _____________________________________________________________________ New Safety Recall Advanced Communication – 94A FCA US LLC (FCA US) has announced a safety recall on certain 2023 Model Year (WD) Dodge Durango Pursuit vehicles equipped with an IP Mounted Electric Shifter (sales code XE2). REASON FOR THIS SAFETY RECALL Some of the above vehicles may have been built with shifter assemblies that may experience an interference with the shifter boot when placed in the drive position. A shifter with a shifter boot interference may not be able to maintain the drive position. A shifter that is not fully seated in the drive position may unexpectedly lose motive power, which can cause a vehicle crash without prior warning. SERVICE ACTION FCA US will conduct a voluntary safety recall on all affected vehicles to replace the IP mounted shifter boot. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2023. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC

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