B0A – Battery Post May Short Circuit and Cause Fire – 2023 Chrysler Pacifica PHEV

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-753 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : NOV 09, 2023 NHTSA Recall No. : 23V-753 Manufacturer Recall No. : B0A Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 32 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 Chrysler Pacifica Vehicle Type : Body Style : VAN Power Train : NR Descriptive Information : Some 2023 MY Chrysler Pacifica Plug-In Hybrid Electric Vehicles (“PHEVs) may have been built with a 12 Volt (“12V”) isolator post that is off location. The suspect period began on July 7, 2023, when the 12V isolator post was installed in the incorrect location, and ended on July 8, 2023, when the 12V isolator post was installed in the correct location. Vehicle production records were used to determine the suspect period. Similar vehicles not included in this recall were built before or after the suspect period, or were built with a 12V isolator post in the correct location. Production Dates : JUL 07, 2023 – JUL 08, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : An off location 12V isolator post may result in a short to ground in the 12V battery positive (“B+”) circuit, which could lead to a vehicle fire with the ignition on or off. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Description of the Cause : NR Part 573 Safety Recall Report 23V-753 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : T5 Stud Component Description : Anti-rotation stud Component Part Number : 06510806AA Supplier Identification : Component Manufacturer Name : Emhart Fastening Teknologies Address : 49201 Gratiot Ave. Chesterfield Michigan 48051 Country : United States Chronology : • On August 8, 2023, the FCA US Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation into 2023 MY Chrysler Pacifica PHEVs that were built with an isolator post that is off location. • From August 2023, through October 2023, FCA US TSRC reviewed production data and met with engineering to understand the design and history. • As of October 27, 2023, FCA US is aware of zero customer assistance records, zero warranty claims, and zero field reports potentially related to this issue for all markets. • As of October 27, 2023 FCA US is not aware of any accidents or injuries potentially related to this issue for all markets. • On November 2, 2023, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Part 573 Safety Recall Report 23V-753 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to modify the isolator to fit the anti-rotation stud correctly. Customers are advised to not park these vehicles inside of buildings or structures, or near other vehicles until the vehicle has the final repair completed. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : This recall is not related to a part defect but rather an assembly issue where the vehicle may have been built with a 12V anti-rotation stud that is off location. The remedy is to modify the isolator to fit the anti-rotation stud correctly. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **11/09/2023: FCA US will notify dealers and begin notifying owners on or about 12/29/2023. Planned Dealer Notification Date : DEC 29, 2023 – DEC 29, 2023 Planned Owner Notification Date : DEC 29, 2023 – DEC 29, 2023 * NR – Not Reported

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SAFETY RECALL NORTH AMERICA 12V Isolator Post Reference: B0A / NHTSA 23V-753 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (djt) 1/19 Remedy available for 2023 (RU) Chrysler Pacifica Template Version 1.0 Revision Edition Detail 0 November 2023 Initial Version. SYMPTOM DESCRIPTION The 12 Volt (12V) Isolator post on about 33 of the above vehicles may have been built off location. An off location 12V isolator post may result in a short to ground in the 12V battery positive (B+) circuit, which could lead to a vehicle fire with the ignition on or off. A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Customers are advised to not park these vehicles inside of buildings or structures, or near other vehicles until the vehicle has the final repair completed. SCOPE This recall applies only to the above vehicles equipped with a 3.6L V6 hybrid engine (sales code EH3). NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall. IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. REPAIR TO BE PERFORMED Replace the 12V Isolator. Modify the new isolator part to fit the anti-rotation stud. COMPLETION REPORTING / REIMBURSEMENT Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use the following labor operation numbers and time allowances: Labor Description Number Hrs Inspect, Modify, and Replace 12 Volt Isolator Post 08-B0-A1-82 1.4 Add the cost of the recall parts package plus applicable dealer allowance to your claim. NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions. PARTS INFORMATION Part No. Qty. Part Name 68531429AA 1 Battery Positive Isolator PARTS RETURN No parts return required for this campaign. Render the recalled part unusable and discard. SPECIAL TOOLS Number Description Picture NPN wiTECH MicroPod II / MDP NPN Laptop Computer NPN wiTECH Software NPN Multimeter 10084 / 2035110082 Cover, Terminal Protective 2035101082 Cover, HEV Battery Terminal DEALER NOTIFICATION To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. SAFETY RECALL NORTH AMERICA 12V Isolator Post Reference: B0A / NHTSA 23V-753 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (djt) 2/19 OWNER NOTIFICATION / SERVICE SCHEDULING All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached. VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP AND DEALER FOLLOW UP All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. ADDITIONAL INFORMATION If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC. SAFETY RECALL NORTH AMERICA 12V Isolator Post Reference: B0A / NHTSA 23V-753 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (djt) 3/19 SERVICE PROCEDURE This procedure must be performed by a PHEV trained technician. WARNING: When performing any repairs that involve contact with high voltage components or systems, the technician performing repairs on the vehicle must verify that the system remains powered down during high voltage repairs. Strictly adhere to the following procedures: • To ensure that the vehicle is properly powered down, remove the service disconnect. • The technician must always know the location of the service disconnect throughout the repair. • The technician must ensure that no one reconnects the service disconnect while service is being performed. • Any time the vehicle is unattended, prior to continuing with repair work, the technician must recheck that the service disconnect has not been reinstalled. NOTE: Because the high-voltage battery is used to charge the 12-volt battery via the Auxiliary Power Module (APM), disconnecting the 12-volt battery negative cable will not power down the 12-volt system. The following 12-Volt Power Down procedure MUST be performed before any repairs, disassembly, or testing down are carried out. NOTE: Even though the high-voltage battery manual service disconnect is removed during the 12-Volt Power Down procedure, the 12-Volt Power Down procedure will NOT safely and reliably power down the high-voltage system. If any high-voltage components are to be accessed, disconnected or tested, the High-Voltage Power Down procedure must first be carried out. NOTE: The following B0A service procedure requires power down of the 12-volt system only. However, if any high-voltage components not related to the following B0A service procedure are to be accessed, disconnected or tested, the High-Voltage Power Down procedure must first be carried out. SAFETY RECALL NORTH AMERICA 12V Isolator Post Reference: B0A / NHTSA 23V-753 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (djt) 4/19 A. 12-Volt Power Down 1. Position the vehicle on a suitable hoist which will allow access to the belly pan for removal later in this procedure. 2. Position the driver seat fully forward for improved access to the 12-volt isolator post connection (Figure 1). 3. Open the left side sliding door for access to the high-voltage manual service disconnect. 4. Open the rear liftgate for access to the 12-volt battery. NOTE: Position driver seat forward and open vehicle doors prior to powering down the electrical system. 5. Stow the left third row seat down into the floor as shown (Figure 2). NOTE: Vehicles equipped with power third row Stow ‘n Go seats must have left third row seat stowed in the floor as described in Step 5 (Figure 2). Depending on repair direction later in this procedure, it may be necessary to access the left rear quarter trim panel while the electrical system is powered down. Figure 1 – Position Driver Seat Forward Figure 2 – Stow Left Third Row Seat SAFETY RECALL NORTH AMERICA 12V Isolator Post Reference: B0A / NHTSA 23V-753 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (djt) 5/19 6. Turn the ignition to the OFF position and WAIT FIVE MINUTES to allow the high-voltage system to shut down without setting a fault code. 7. Remove the 12-volt battery access cover from the left rear quarter trim panel (Figure 3). 8. Disconnect the wire harness connector from the Intelligent Battery Sensor (IBS) (Figure 4). 9. Remove the nut securing the battery negative cable terminal to the IBS (Figure 4). 10. Disconnect and isolate the battery negative cable terminal from the IBS (Figure 4). Figure 3 – Battery Access Cover 12-VOLT BATTERY ACCESS COVER Figure 4 – Battery Negative Cable BATTERY NEGATIVE CABLE TERMINAL IBS 12-VOLT BATTERY IBS WIRE HARNESS CONNECTOR SAFETY RECALL NORTH AMERICA 12V Isolator Post Reference: B0A / NHTSA 23V-753 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (djt) 6/19 11. Open the hood for 12-volt Power Distribution Center (PDC) access (Figure 5). 12. Remove the 12-volt Power PDC cover (Figure 5). 13. Remove the nut securing the positive battery cable, then disconnect the positive battery cable from the 12 volt PDC (Figure 6). 14. Isolate the positive battery cable terminal with protective cover 10084 (2035110082 equivalent) (Figure 7). Figure 5 – Power Distribution Center Figure 6 – Positive Battery Cable Figure 7 – Cover Cable Terminal PDC PDC COVER POSITIVE BATTERY CABLE PDC PROTECTIVE COVER 10084 POSITIVE BATTERY CABLE SAFETY RECALL NORTH AMERICA 12V Isolator Post Reference: B0A / NHTSA 23V-753 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (djt) 7/19 15. Lift the carpet away from the high-voltage manual service disconnect access cover (Figure 8). 16. Remove the four screws securing the high-voltage manual service disconnect access cover to the floor then remove the cover (Figure 9). Figure 8 – Vehicle Carpet Figure 9 – High-Voltage Manual Service Disconnect Access Cover FLOOR MAT VEHICLE CARPET ACCESS FLAP COVER SCREWS ACCESS COVER HIGH-VOLTAGE MANUAL SERVICE DISCONNECT ACCESS COVER SAFETY RECALL NORTH AMERICA 12V Isolator Post Reference: B0A / NHTSA 23V-753 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (djt) 8/19 17. Depress the lever release latch firmly. With the latch fully depressed, rotate the lever upward. The lever will stop at the 45° position (Figure 10). NOTE: At this stage, the High Voltage Inter-Lock (HVIL) connection has been broken and the circuit is de-energized. 18. Depress the locking tab and continue to rotate the lever to the end of travel, 90° position (Figure 11). Figure 10 – High-Voltage Manual Service Disconnect First Stage Latch Release (High-Voltage Manual Service Disconnect Removed from Vehicle for Visual Clarity) Figure 11 – High-Voltage Manual Service Disconnect Second Stage Latch Release (High-Voltage Manual Service Disconnect Removed from Vehicle for Visual Clarity) LEVER RELEASE LATCH LEVER DEPRESS LEVER RELEASE LATCH ROTATE THE LEVER UPWARD LEVER DEPRESS LOCKING TAB ROTATE LEVER TO 90° POSITION SAFETY RECALL NORTH AMERICA 12V Isolator Post Reference: B0A / NHTSA 23V-753 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (djt) 9/19 19. Pull straight up on the service disconnect lever to disengage and remove the high-voltage manual service disconnect from the receptacle (Figure 12). NOTE: Make sure the location of the high-voltage manual service disconnect is always known after removal. It is best practice to place the highvoltage manual service disconnect in a highly visible location when removed. 20. Cap the receptacle on the high-voltage battery with safety cover 2035101082 to prevent foreign objects from entering the receptacle (Figure 13). 21. Check the 12-Volt system at the Power Distribution Center (PDC) with a multimeter to ensure there is less than 1-Volt present. If so, the 12-volt electrical system is now powered down. NOTE: A small voltage reading of less than 1-Volt is to be expected as system capacitors slowly discharge. If more than 1-Volt is still present, contact the STAR Center for service support before proceeding. Figure 12 – High-Voltage Manual Service Disconnect and Receptacle Figure 13 – High-Voltage Battery Receptacle Safety Cover HIGH-VOLTAGE MANUAL SERVICE DISCONNECT HIGH-VOLTAGE BATTERY RECEPTACLE SAFETY COVER 2035101082 HIGH-VOLTAGE BATTERY RECEPTACLE SAFETY RECALL NORTH AMERICA 12V Isolator Post Reference: B0A / NHTSA 23V-753 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (djt) 10/19 B. 12-Volt Isolator Replacement 1. Raise and support the vehicle. 2. Remove the fasteners then remove the left side closeout panel overlapping the charger belly pan (Figure 14). 3. Remove the fasteners then remove the charger belly pan (Figure 15). 4. Remove the fasteners then remove the battery belly pan (Figure 16). Figure 14 – Belly Pan Closeout Panel Figure 15 – Charger Belly Pan Figure 16 – Battery Belly Pan CLOSEOUT PANEL CHARGER BELLY PAN BATTERY BELLY PAN SAFETY RECALL NORTH AMERICA 12V Isolator Post Reference: B0A / NHTSA 23V-753 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (djt) 11/19 5. 12-volt cable underbody connector location (Figure 17). 6. Release the dust cover from the 12-volt cable terminal (Figure 17). 7. Loosen the nut and remove the 12-volt terminal and nut assembly from the isolator post (Figure 18). NOTE: Nut is captured to the terminal (Figure 19). Figure 17 – 12-Volt Cable Underbody Connector Location Figure 18 – 12-Volt Cable Terminal Figure 19 – Captured Nut 12-VOLT TERMINAL LOCATION 12-VOLT TERMINAL DUST COVER NUT 12-VOLT TERMINAL CAPTURED NUT 12-VOLT TERMINAL SAFETY RECALL NORTH AMERICA 12V Isolator Post Reference: B0A / NHTSA 23V-753 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (djt) 12/19 8. Lower the vehicle. 9. Remove the left side rear seat track cover from the driver seat (Figure 20). 10. Remove the rear door sill from the left side rear door opening (Figure 21). 11. Release from the floor but do not fully remove the front door sill from left side rear door opening (Figure 22). 12. Pull back the carpet from behind the front driver seat (Figure 22). Figure 20 – Seat Track Cover Figure 21 – Door Sill Rear Figure 22 – Door Sill Front and Carpet SEAT TRACK COVER DOOR SILL REAR CARPET DOOR SILL FRONT 12-VOLT TERMINAL SAFETY RECALL NORTH AMERICA 12V Isolator Post Reference: B0A / NHTSA 23V-753 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (djt) 13/19 13. Release the dust cover from the 12-volt cable terminal (Figure 23). 14. Remove the nut from the 12-volt terminal isolator post (Figure 24). 15. Remove the 12-volt terminal from the isolator post (Figure 24). Figure 23 – 12-Volt Terminal Dust Cover Figure 24 – 12-Volt Cable Terminal 12-VOLT TERMINAL DUST COVER 12-VOLT TERMINAL NUT SAFETY RECALL NORTH AMERICA 12V Isolator Post Reference: B0A / NHTSA 23V-753 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (djt) 14/19 16. Remove the 12-volt isolator retaining nut then remove the isolator. Discard the isolator (Figure 25). 17. Using isopropyl alcohol or Mopar glass cleaner, clean the metal floor pan area under the isolator and around the hole to ensure proper bonding of the isolator gasket (Figure 26). NOTE: Do not remove the protective plastic film over the NEW isolator gasket until you are ready to install the NEW isolator. Figure 25 – 12-Volt Isolator Figure 26 – Clean Gasket Sealing Area 12-VOLT ISOLATOR ISOLATOR RETAINING NUT CLEAN FLOOR PAN GASKET SEALING AREA CLEANING TOWEL SAFETY RECALL NORTH AMERICA 12V Isolator Post Reference: B0A / NHTSA 23V-753 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (djt) 15/19 18. Modify the NEW isolator by elongating the slot that the weld stud passes through, and that the retainer nut attaches to (Figure 27). NOTE: Do not elongate the slot more than is needed to fit over the weld stud on the floor. NOTE: Do not elongate the slot beyond the molded line (Figure 27). NOTE: Remove any filing dust from the NEW isolator prior to removing the protective film from the isolator gasket and exposing the adhesive on the gasket. 19. Remove the protective film from the NEW isolator gasket. CAUTION: It will not be possible to reposition the 12-volt isolator once it contacts the gasket adhesive without causing damage to the gasket. If the gasket becomes damaged, another NEW isolator with gasket must be obtained. 20. Using the attached guide installed over the 12V stud on the isolator, locate the NEW isolator to the body. 21. Install the retaining nut to the 12-volt isolator and tighten the nut to 5 N·m (44 in. lbs.) (Figure 25). 22. Install the 12-volt cable terminal to the isolator post (Figure 24). 23. Install the nut to the 12-volt isolator post terminal and tighten the nut to 23 N·m (17 ft. lbs.) (Figure 24). 24. Install the dust cover to the 12-volt cable terminal (Figure 23). 25. Install the carpet behind the front driver seat (Figure 22). 26. Install the front door sill to left side rear door opening (Figure 22). 27. Install the rear door sill to the left side rear door opening (Figure 21). 28. Install the left side rear seat track cover to the driver seat (Figure 20). 29. Raise the vehicle. Figure 27 – Modify the Isolator ELONGATED SLOT DO NOT ELONGATE SLOT BEYOND THIS LINE SAFETY RECALL NORTH AMERICA 12V Isolator Post Reference: B0A / NHTSA 23V-753 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (djt) 16/19 30. Remove the attached guide from the 12-volt isolator post. Inspect that the 12-volt isolator post is centered in the vehicle floor pan hole (Figure 28). 31. Wipe the surface of the vehicle floor around the 12- volt isolator post to remove any dirt or debris before reassembling the 12-volt cable to the isolator. 32. Install the 12-volt cable terminal and nut assembly to the isolator post then tighten the nut to 23 N·m (17 ft. lbs.) (Figure 18). NOTE: The 12-volt cable terminal connector block may rotate during tightening. Ensure the connector block stays stationary during tightening and is properly aligned when fully tightened. Connector block should not be visibly rotated and cables should not be touching any metal surfaces after the terminal nut has been tightened to the proper torque specification (Figure 29). Figure 28 – 12-volt Isolator Post with Attached Guide Removed Figure 29 – Inspect 12-Volt Cable for Proper Alignment after Tightening 12-VOLT ISOLATOR POST CENTERED IN FLOOR PAN HOLE Acceptable • 12-volt cable is NOT contacting the body • Cable connector block is aligned with body NOT rotated or contacting the body Not Acceptable • 12-volt cable is contacting the body • Cable connector block is rotated and contacting the body 12-VOLT CABLE NO CONTACT WITH BODY CABLE CONNECTOR BLOCK ALIGNED WITH BODY 12-VOLT CABLE CONTACTING BODY CABLE CONNECTOR BLOCK ROTATED AND CONTACTING THE BODY SAFETY RECALL NORTH AMERICA 12V Isolator Post Reference: B0A / NHTSA 23V-753 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (djt) 17/19 33. Install the dust cover to the 12-volt cable terminal (Figure 17). 34. Install the battery belly pan then install the fasteners securing the battery belly pan (Figure 16). 35. Install the charger belly pan then install the fasteners securing the charger belly pan (Figure 15). 36. Install the left side closeout panel overlapping the charger belly pan then install the closeout fasteners (Figure 14). 37. Lower the vehicle. 38. Remove the safety cover from the high-voltage battery receptacle (Figure 13). 39. Inspect the mounting interface surface of the high-voltage Manual Service Disconnect (MSD) and the receptacle wall to ensure they are clean, and that there are no surface contaminants or foreign objects within the receptacle (Figure 12). 40. Align the polarization feature of the high-voltage manual service disconnect with the receptacle on the highvoltage battery (Figure 12). 41. Push the high-voltage manual service disconnect evenly into the receptacle with the lever in the upright 90° position. NOTE: With the high-voltage manual service disconnect properly aligned with the receptacle, the lever will be released and allowed to rotate to the lock position. Do not force the lever. 42. Rotate the lever downward while maintaining a slight downward force on the high-voltage manual service disconnect. The lever will engage the receptacle and draw the high-voltage manual service disconnect down onto the receptacle as the lever is rotated (Figure 30). SAFETY RECALL NORTH AMERICA 12V Isolator Post Reference: B0A / NHTSA 23V-753 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (djt) 18/19 43. Rotate the lever downward until it is fully engaged and locked by the lever release latch. An audible “click” will be heard as the lever latches into position (Figure 30). 44. Gently pull the high-voltage manual service disconnect upward to ensure that it is fully seated in the receptacle and locked. If the manual service disconnect can be removed, repeat steps 39 – 42. 45. Position the high-voltage manual service disconnect access cover over the floor opening. Install the four retaining screws and tighten to 2.5 N·m (22 In. Lbs.) (Figure 9). NOTE: The clearance between the top of the high-voltage manual service disconnect and the bottom of the access cover is such that the access cover will not seat properly on the floor if the high-voltage service disconnect is not fully seated. 46. Install the carpet and floor mat over the high-voltage manual service disconnect access cover (Figure 8). 47. Remove the protective cover 10084 (2035110082 equivalent) from the 12-volt positive battery cable (Figure 7). 48. Connect the positive battery cable to the 12-volt Power Distribution Center (PDC) and tighten the nut to 9 N·m (80 In. Lbs.) (Figure 6). 49. Install the 12-volt PDC cover (Figure 5). 50. Connect the battery negative cable terminal to the IBS and tighten the nut to 9 N·m (80 In. Lbs.) (Figure 4). 51. Connect the wire harness connector to the IBS (Figure 4). 52. Install the 12-volt battery access cover to the left rear quarter trim panel (Figure 3). Figure 30 – High-Voltage Manual Service Disconnect Latch Engagement (High-Voltage Manual Service Disconnect Removed from Vehicle for Visual Clarity) LEVER LEVER LATCH SAFETY RECALL NORTH AMERICA 12V Isolator Post Reference: B0A / NHTSA 23V-753 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (djt) 19/19 53. Install a battery charger. Verify that the charging rate provides 13.0 to 13.5 volts. Set the battery charger timer (if so equipped) to continuous charge. 54. Connect the wiTECH micro pod II / MDP to the vehicle data link connector. 55. Place the ignition in the “RUN” position. 56. Open the wiTECH 2.0 website. 57. Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the screen. Click “Accept”. 58. From the “Vehicle Selection” screen, select the appropriate vehicle. 59. From the “Action Items” screen, select the “Topology” tab. 60. Click “View DTCs”, select “Clear All DTCs”, click “Continue” and then click “Close”. NOTE: If all DTCs are not clearing, cycle key-off and allow vehicle modules to go to sleep then repeat the “clear codes” routine. The brake system modules require 5 minutes to go to sleep after key-off. 61. Place the ignition in the “OFF” position and then remove the wiTECH micro pod II / MDP device from the vehicle. 62. Remove the battery charger from the vehicle. 63. Return the vehicle to the customer or vehicle inventory. This notice applies to your vehicle, B0A/NHTSA 23V-753 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership. 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment. 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall B0A. IMPORTANT SAFETY RECALL 12V Isolator Post Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US LLC has decided that a defect, which relates to motor vehicle safety, exists in certain [2023 (RU) Chrysler Pacifica] vehicles. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The 12 Volt (12V) Isolator post on your vehicle [1] may have been built off location. An off location 12V isolator post may result in a short to ground in the 12V battery positive (B+) circuit, which could lead to a vehicle fire with the ignition on or off. A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Customers are advised to not park these vehicles inside of buildings or structures, or near other vehicles until the vehicle has the final repair completed. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will replace the battery isolator. The estimated repair time is 1 hour and 30 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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11/10/2023 _____________________________________________________________________ New Safety Recall Advanced Communication – B0A FCA US LLC (FCA US) has announced a safety recall on certain 2023 Model Year (RU) Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEVs) equipped with a 3.6L V6 hybrid engine [sales code EH3]. REASON FOR THIS SAFETY RECALL Some of the above vehicles may have been built with a 12 Volt (12V) isolator post that is off location. An off location 12V isolator post may result in a short to ground in the 12V battery positive (B+) circuit, which could lead to a vehicle fire with the ignition on or off. A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Customers are advised to not park these vehicles inside of buildings or structures, or near other vehicles until the vehicle has the final repair completed. SERVICE ACTION FCA US will conduct a voluntary safety recall on all affected vehicles to modify the isolator to fit the anti-rotation stud correctly. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2023. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC

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