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February 15, 2024 NHTSA CAMPAIGN NUMBER: 24V111000
Inoperative Defrosting/Defogging System/FMVSS 103
An inoperative windshield defrosting and defogging system may decrease the driver’s visibility, increasing the risk of a crash.
NHTSA Campaign Number: 24V111
Manufacturer Chrysler (FCA US, LLC)
Components VISIBILITY
Potential Number of Units Affected 199,143
Summary
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee vehicles. A hybrid control processor (HCP) software error may cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, “Windshield Defrosting and Defogging Systems.”
Remedy
Dealers will update the HCP software, free of charge. Owner notification letters are expected to be mailed April 5, 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is 04B.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Reference: 04B / NHTSA 24V-111
Remedy available for
2021-2024 (JL) Jeep® Wrangler PHEV
2022-2024 (WL) Jeep® Grand Cherokee PHEV
| Revision | Edition | Detail |
| 0 | February 2024 | Initial Version. |
SYMPTOM DESCRIPTION
About 199,143 of the above Plug In Hybrid Electric Vehicles (PHEV)s may have been built with incorrectly programmed hybrid control processor (HCP) software which may result in a disabled windshield defrost system under certain conditions. Suspect vehicles may not have a functional defrosting and defogging system under certain conditions. A disabled windshield defrost system may decrease outward visibility in certain driving conditions which may cause a crash without prior warning.
The condition above fails to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 571.103 S4.1 requires that “Each vehicle shall have a windshield defrosting and defogging system.”
SCOPE
This recall applies only to the above Plug-In Hybrid Electric Vehicles (PHEVs).
NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.
IMPORTANT:
- Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $27,168 per vehicle.
- Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should complete this recall service on these vehicles before retail delivery.
- Dealers should also perform this recall on vehicles in for service.
Involved vehicles can be determined by using the VIP inquiry process.
REPAIR TO BE PERFORMED
Update the Auxiliary Hybrid Control Processor (AHCP) then update the Hybrid Control Processor (HCP) with the latest available software to enable the defrost electric heater, valve, and pump.
IMPORTANT: The AHCP must be updated first before updating the HCP. Flash order sequence is CRITICAL!
Also update the Battery Pack Control Module (BPCM), Integrated Dual Charging Module (IDCM), Powertrain Control Module (PCM) and Transmission Control Module (TCM) if updated software exists for any of those modules.
ALTERNATE TRANSPORTATION
Dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle if the vehicle must be held overnight.
PARTS INFORMATION
No parts are required to perform this service procedure.
PARTS RETURN
No parts return required for this campaign.
SPECIAL TOOLS
| Number | Description |
| NPN | wiTECH MDP |
| NPN | Laptop Computer |
| NPN | wiTECH Software |
OWNER NOTIFICATION / SERVICE SCHEDULING
All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.
SERVICE PROCEDURE
Update Module Software
NOTE: The wiTECH scan tool must be used to perform this Safety Recall. The wiTECH software is required to be at the latest release level before performing this procedure.
NOTE: The BCPM, AHCP, HCP, IDCM, PCM, and TCM must all be updated to the latest available software at the conclusion of this repair procedure. Refer to all applicable published technical service bulletins for detailed repair procedures regarding updating the BCPM, IDCM, PCM, and TCM software.
CAUTION: BPCM must be updated first. Failure to update the AHCP, HCP, IDCM, PCM, and TCM module following an BCPM software update may result in vehicle malfunctions.
NOTE: Both the AHCP and AHCP must be at the latest available software calibration level to complete this Safety Recall.
NOTE: If this software update flash process is interrupted/aborted, the flash should be restarted.
NOTE: It is normal for the high voltage charging lamp on the dash to flash like there is a charging system failure while performing software updates.
- Install a 12-Volt battery charger. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to maintain 12-Volt continuous charge.
NOTE: The vehicle MUST NOT be connected to a high voltage battery charger during the flash process.
- Connect the wiTECH MDP to the vehicle data link connector.
- Place the ignition in the “RUN” position.
- Open the wiTECH 2.0 website.
- Enter your “User id” your “Password” and your “Dealer Code”, then select “Finish” at the bottom of the screen.
- Starting at the “Vehicle Selection” screen, select the vehicle to be updated.
- From the “Action Items” screen, select the “All Flashes” tab.
CAUTION: Make sure the BPCM calibration software is up to date BEFORE updating any other modules.
- The BPCM must be updated to the latest available software. Refer to applicable published technical service bulletins for detailed repair procedures regarding updating the BPCM software. Claim the 04B Related LOP for BPCM update if BPCM software requires updating.
- Before updating the BPCM, Disable HV Battery Contactors using wiTECH – Go to the Misc Functions tab / Select Disable HV Battery Contactors / then follow the wiTECH prompts. Wait 5 minutes then use wiTECH to confirm that the contactors are open. If the contactors do not open turn the ignition on then off. Once successful a note will appear on the wiTECH screen indicating the contactors are open.
- After updating the BPCM, enable HV Battery Contactors using wiTECH – Go to the Misc Functions tab / Select Enable HV Battery Contactors For Service / then follow the wiTECH prompts.
CAUTION: The AHCP software must be updated first before updating the HCP software. Flash order sequence is CRITICAL!
- Select “AHCP” by clicking the arrow on the right side of the screen. Read the special flash instructions, then select “OK”. Continue with Step 10.
- If “AHCP” is not displayed as one of the available flashes, the AHCP software is already at the current software level and does not require updating. Proceed to Step 14.
- From the “Flash ECU Agreement” page, agree to terms by “Checking the Box”.
- Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash.
- Once the software is confirmed to be at the latest available calibration level, select “View DTCs”.
- Select the “Clear All DTCs” tab, then click “Clear All DTCs” and then select “Close”. It may be necessary to cycle the ignition to OFF then back to RUN to clear the codes.
- From the “Action Items” screen, select the “All Flashes” tab.
CAUTION: AHCP must be updated before updating the HCP.
- Select “HCP” by clicking the arrow on the right side of the screen. Read the special flash instructions, then select “OK”. Continue with Step 16.
- If “HCP” is not displayed as one of the available flashes, the HCP software is already at the current software level and does not require updating. Proceed to Step 21.
- From the “Flash ECU Agreement” page, agree to terms by “Checking the Box”.
- Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash.
- Once the software is confirmed to be at the latest available calibration level, select “View DTCs”.
- Select the “Clear All DTCs” tab, then click “Clear All DTCs” and then select “Close”. It may be necessary to cycle the ignition OFF then back to RUN to clear the codes.
- The IDCM, PCM, and TCM must be updated to the latest available software. Refer to all applicable published technical service bulletins for detailed repair procedures regarding updating the IDCM, PCM, and TCM software. Claim the 04B Related LOPs for IDCM, PCM, and TCM updates if software requires updating.
- Place the ignition in the “OFF” position and then remove the wiTECH MDP device from the vehicle.
- Remove the 12-volt battery charger from the vehicle.
- Return the vehicle to the customer or inventory.
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Chronology :
- On June 21, 2023, FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization was notified of a potential issue related to the windshield defrost system being inoperative under certain conditions on some 2021-2024 MY Jeep Wrangler PHEV and 2022-2024 MY Jeep Grand Cherokee PHEV vehicles.
- From June 2023, through January 2024, FCA US TSRC conducted an analysis of inoperative windshield defrost systems and vehicle history and determined that the affected vehicles may have been built with windshield defrost systems which may not function as intended.
- On January 10, 2024, FCA US TSRC organization recognized a vehicle software issue existed on certain vehicles related to an inoperative condition with the windshield defrost function, potentially resulting in a noncompliance with FMVSS No. 103.
- On February 08, 2024, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.
7 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| JEEP | GRAND CHEROKEE | 2022-2024 |
| JEEP | WRANGLER | 2021-2024 |
5 Associated Documents
Recall Acknowledgement
RCAK-24V111-9502.pdf 645.674KB
Noncompliance Notice 573 Report
RCLRPT-24V111-8507.PDF 215.685KB
FCA US LLC Recall Part Numbers
RMISC-24V111-2936.pdf 96.136KB
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Manufacturer Notices(to Dealers,etc)
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Remedy Instructions and TSB
RCRIT-24V111-2136.pdf 145.326KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V111&docType=RCL
Reprogramming
Chrysler J2534 Application Overview
Flash Availability - J2534/Pass Thru Device
Vehicle to Diagnostic Tool Reference Chart
Chrysler Recommended J2534 Devices
For Chrysler recommended J2534 device, see below table.
| J2534 Device | Firmware Version |
| CTC Vehicle Box * | 1.9 |
| UCAN 2 | 1.0 |
| Blue Streak -2534 Global Programmer | 2.10 |
| Actia I+ME Passthru | 2.07 |
* Chrysler recommends the CTC Vehicle Box Device for Chrysler SCI ECU reprogramming. SCI reprogramming is used on most PCMs and TCMs prior to the introduction of CAN bus vehicles which began in 2004 (Durango).
Compatible J2534 Devices
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CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool |
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CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool |
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CarDAQ-Plus |
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CarDAQ-M |
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VSI J2534 ECU Reprogrammer |
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Click on the link below to:
Download J2534 Application
(Install the wiTECH 2.0 J2534 Application on your computer)
Download the Setup Utility
(Configure your microPod/MDP device)
Launch wiTECH 2.0
(Once subscription and users are assigned to a tool please follow this link to access wiTECH)
https://www.mopartsp.com/support
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
- Supports Current & Earlier Vehicles: Enables diagnostics, programming and other “dealer” functions through OEM applications
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
- 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
- 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
- CUSTOM-DESIGNED FOR USE WITH FORSCAN and recommended by the FORScan Team
- DEALERSHIP-LEVEL DIAGNOSTICS: OBDLink EX supports all Ford protocols, modules, and advanced features of FORScan
- ELECTRONIC SWITCH allows FORScan to access all CAN buses simultaneously and enables advanced functions not possible with “toggle switch” adapters
- MAXIMUM THROUGHPUT -- up to 20 times faster than “toggle switch” adapters
- ROCK-SOLID CONNECTION avoids data corruption and dropped packets
- 🚗[Technical assistance] If you have any installation problems, download the installation manual. Or please contact us at any time. We can provide technical support and help you install software online
- 🚗[Vehicle Coverage] Installation Tips: Please turn off anti-virus software before install. VXDIAG VCX NANO fully compatible with SAE-J2534-1 & SAE-J2534-2. All current and most legacy vehicle protocols: CAN, UART, KW2000, Class2, GM LAN, etc.
- 🚗[Functional] ●USB vehicle-to-PC connectivity●Supports Windows,XP●Supports Windows 7● CE and FCC compliance for hardware●Firmware Updatable. 【SPS】Service Programming System: ◎Passthrough programming on GM past model and Global A vehicles◎Increase reprogramming speed 20-70% and get ready to service new models.
- 🚗[GDS] Global Diagnostic System: ◎New Diagnostic Application Software required for all GM Global Architecture (Global A) Vehicles. ◎GDS & GDS2 is software which runs on a specific PC. Updates received via TIS2Web.
- 🚗[Efficient&Convenience] Quick access to vehicle data for maintenance or management reports.Quickly attaches to vehicle's diagnostic connector. Mixed fleet capabilities with broad protocol support.May be used with desktop PC or laptop. make sure your computer at least 4GB.Tech2win software only installed on 7 32bit computer and on physical system.Please download the latest vxmanager from vxdiag official website.
- 【ALL-IN-1 REPROGRAMMING TOOL】With its exceptional compatibility, TOPDON RLink Lite J2534 pass-thru programmer and enhanced VCI seamlessly conducts original equipment-level diagnostics, programming, and coding jobs, achieving OE-level diagnostics across various vehicle models with a single device. Note: TOPDON RLink Lite is Window-only, not compatible with Mac.
- 【J2534 REPROGRAMMING TOOL】The RLink Lite functions as a J2534 pass-thru programmer to achieve OEM programming and diagnostics. Compliant with three major automotive industry standards D-PDU/J2534/RP1210, and latest DoIP/CAN/CAN FD, the RLink Lite ensures extensive vehicle coverage and speedy diagnostics.
- 【ENHANCED VCI】The TOPDON RLink Lite operates as a versatile VCI box, enabling you to achieve advanced diagnostic, programming, and coding functionalities when paired with OE software. Moreover, TOPDON's DMS Driver Management System helps you easily master the OE software by offering drivers for various brands.***We don't provide extra OE software.
- 【FASTER & SMOOTHER】Powered by a 1.8 GHz quad-core processor, enjoy swift response and seamless operation. The RLink Lite Enhanced VCI runs on Android 11.0 for advanced features and top-notch security. With 2GB RAM and 32GB ROM, storage is ample for smooth performance and quick access to data and apps.
- 【PACKAGE+J2534 SUPPORT】The package comprises the RLink Lite main unit, a 2m OBDII diagnostic cable, a 5m Ethernet cable, a 1.5m USB 2.0 data cable, a 12V DC power adapter, and a quick start guide. Enjoy complimentary technical support from our dedicated TOPDON team for any J2534-related inquiries or concerns throughout the lifespan of your device.
Last update on 2024-07-16 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
FCA US LLC Recall Part Numbers
04B Jeep Wrangler with 2.0L PHEV Engine and Jeep Grand Cherokee with 2.0L PHEV Engine
Submitted on February 15, 2024
Jeep Wrangler PHEV and Jeep Grand Cherokee PHEV – Software, Hybrid Control Process Part Numbers by Model and Model Year
Part Number
Description
Jeep Wrangler 2.0L PHEV
Jeep Grand Cherokee 2.0L PHEV
2021
2022
2023
2024
2022
2023
2024
68498791AXA
Hybrid Control Processor Software
X
68451035AXA
Hybrid Control Processor Software
X
68451036AXA
Hybrid Control Processor Software
X
68540084AGA
Hybrid Control Processor Software
X
68540072AGA
Hybrid Control Processor Software
X
68540073AGA
Hybrid Control Processor Software
X
68614243AEA
Hybrid Control Processor Software
X
68614244AEA
Hybrid Control Processor Software
X
68614245AEA
Hybrid Control Processor Software
X
68626303AGA
Hybrid Control Processor Software
X
68626304AGA
Hybrid Control Processor Software
X
68700203AGA
Hybrid Control Processor Software
X
68626305AGA
Hybrid Control Processor Software
X
68540121AL
Hybrid Control Processor Software
X
68540173AL
Hybrid Control Processor Software
X
05149505AF
Hybrid Control Processor Software
X
05149511AF
Hybrid Control Processor Software
X
68638445AB
Hybrid Control Processor Software
X
68638446AB
Hybrid Control Processor Software
X
68638445AB
Hybrid Control Processor Software
X
68638446AB
Hybrid Control Processor Software
X
68617806AB
Hybrid Control Processor Software
X
68617812AB
Hybrid Control Processor Software
X
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-111
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Chrysler (FCA US, LLC) FEB 15, 2024 NHTSA Recall No. : 24V-111 Manufacturer Recall No. : 04B Manufacturer Information :
Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive
CIMS 482-00-91 Auburn Hills MI 48326-2757
Company phone : 1-800-853-1403
Population :
Number of potentially involved : 199,143 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2021-2024 Jeep Wrangler Vehicle Type : Body Style : SUV Power Train : NR
Descriptive Information : Some 2021-2024 MY Jeep Wrangler Plug In Hybrid Electric Vehicles (“PHEV”) may have been built with incorrectly programmed hybrid control processor (“HCP”) software which may result in a disabled windshield defrost system under certain conditions.
The suspect period began on September 2, 2020, when the first 2021 MY vehicle was produced , and ended on August 24, 2023, when updated HCP software was introduced into vehicle production. The suspect period was determined using vehicle production records. Similar vehicles not included in the recall were built after the suspect period. The total affected vehicles for this model is 139,318.
Production Dates : SEP 02, 2020 – AUG 24, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-111 Page 2 Vehicle 2 : 2022-2024 Jeep Grand Cherokee Vehicle Type : Body Style : SUV Power Train : NR
Descriptive Information : Some 2022-2024 MY Jeep Grand Cherokee PHEV may have been built with incorrectly programmed hybrid control processor software which may result in a disabled windshield defrost system under certain conditions. The suspect period began on July 23, 2021, when the first 2022 MY vehicle was produced , and ended on December 5, 2023, when updated HCP software was introduced into vehicle production. The suspect period was determined using vehicle production records.
Similar vehicles not included in the recall were built after the suspect period. The total affected vehicles for this model is 59,825.
Production Dates : JUL 23, 2021 – DEC 05, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Federal Motor Vehicle Safety Standard (“FMVSS”) No. 571.103 S4.1 requires that “Each vehicle shall have a windshield defrosting and defogging system.” Suspect vehicles may not have a functional defrosting and defogging system under certain conditions. FMVSS 1 : 103 – Windshield defrosting and defogging systems FMVSS 2 : NR
Description of the Safety Risk : A disabled windshield defrost system may decrease outward visibility in
certain driving conditions which may cause a crash without prior warning.
Description of the Cause : NR Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : Software
Component Description : Hybrid Control Processor
Component Part Number : See attached supplemental information titled “FCA US LLC Recall Part Numbers-04B-02152024.pdf” The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-111 Page 3 Supplier Identification : Component Manufacturer
Name : Component manufactured by FCA US LLC Address : NR
NR
Country : NR Chronology :
• On June 21, 2023, FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization was notified of a potential issue related to the windshield defrost system being inoperative under certain conditions on some 2021-2024 MY Jeep Wrangler PHEV and 2022-2024 MY Jeep Grand Cherokee PHEV vehicles. • From June 2023, through January 2024, FCA US TSRC conducted an analysis of inoperative windshield defrost systems and vehicle history and determined that the affected vehicles may have been built with windshield defrost systems which may not function as intended. • On January 10, 2024, FCA US TSRC organization recognized a vehicle software issue existed on certain vehicles related to an inoperative condition with the windshield defrost function, potentially resulting in a noncompliance with FMVSS No. 103. • On February 08, 2024, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Description of Remedy :
Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to
update the HCP software. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs The remedy is updated HCP software that meets FMVSS 103 Windshield
Defrost and Defogging System requirements.
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-111
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
NR
Recall Schedule :
Description of Recall Schedule : **02/15/2024: FCA US will notify dealers and begin notifying owners on
or about 04/05/2024.
Planned Dealer Notification Date : APR 05, 2024 – APR 05, 2024
Planned Owner Notification Date : APR 05, 2024 – APR 05, 2024
* NR – Not Reported
**************************************************************************************************************
02/16/2024
_____________________________________________________________________
New Safety Recall Advanced Communication – 04B
FCA US LLC (FCA US) has announced a safety recall on certain 2021-2024 model year (JL) Jeep Wrangler PHEVs, 2022-2024 model year (WL) Jeep Grand Cherokee PHEVs and Grand Cherokee L PHEVs.
REASON FOR THIS SAFETY RECALL
Some of the above Plug-In Hybrid Electric Vehicles (PHEVs) may have been built with incorrectly programmed Hybrid Control Processor (HCP) software which may result in a disabled windshield defrost and defogging system under certain conditions. A disabled windshield defrost and defogging system may decrease outward visibility in certain driving conditions which may cause a crash without prior warning.
The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 571.103 S4.1 requires that “Each vehicle shall have a windshield defrosting and defogging system.”
SERVICE ACTION
FCA US will conduct a voluntary safety recall on all affected vehicles to update the HCP software. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 1st Quarter of 2024.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC
**************************************************************************************************************
SAFETY RECALL
NORTH AMERICA
Defrost
Reference: 04B / NHTSA 24V-111
FCA US LLC
_________________________________________________________
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved (tdb)
1/4
Remedy available for
2021-2024 (JL) Jeep® Wrangler PHEV
2022-2024 (WL) Jeep® Grand Cherokee PHEV
Template Version 1.0
Revision
Edition
Detail
0
February 2024
Initial Version.
SYMPTOM DESCRIPTION
About 199,143 of the above Plug In Hybrid Electric Vehicles (PHEV)s may have been built with incorrectly programmed hybrid control processor (HCP) software which may result in a disabled windshield defrost system under certain conditions. Suspect vehicles may not have a functional defrosting and defogging system under certain conditions. A disabled windshield defrost system may decrease outward visibility in certain driving conditions which may cause a crash without prior warning.
The condition above fails to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 571.103 S4.1 requires that “Each vehicle shall have a windshield defrosting and defogging system.”
SCOPE
This recall applies only to the above Plug-In Hybrid Electric Vehicles (PHEVs).
NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.
IMPORTANT:
• Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $27,168 per vehicle.
• Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should complete this recall service on these vehicles before retail delivery.
• Dealers should also perform this recall on vehicles in for service.
Involved vehicles can be determined by using the VIP inquiry process.
REPAIR TO BE PERFORMED
Update the Auxiliary Hybrid Control Processor (AHCP) then update the Hybrid Control Processor (HCP) with the latest available software to enable the defrost electric heater, valve, and pump.
IMPORTANT: The AHCP must be updated first before updating the HCP. Flash order sequence is CRITICAL!
Also update the Battery Pack Control Module (BPCM), Integrated Dual Charging Module (IDCM), Powertrain Control Module (PCM) and Transmission Control Module (TCM) if updated software exists for any of those modules.
ALTERNATE TRANSPORTATION
Dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle if the vehicle must be held overnight.
COMPLETION REPORTING / REIMBURSEMENT
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments.
Use the following labor operation numbers and time allowances:
Labor Description Number Hrs
Inspect AHCP and HCP Software Already at Most Recent Available Level
18-04-B1-81
0.2
Inspect and Update AHCP and HCP Software (JL)
18-04-B1-82
0.6
Inspect and Update AHCP and HCP Software (WL)
18-04-B1-83
0.5
NOTE: Use the related LOPs for updating the BPCM, IDCM, PCM and TCM if updated software exists for any of those modules.
SAFETY RECALL
NORTH AMERICA
Defrost
Reference: 04B / NHTSA 24V-111
FCA US LLC
_________________________________________________________
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved (tdb)
2/4
Related Operations Number Hrs
Update BPCM Software
18-04-B1-50
0.2
Update IDCM Software
18-04-B1-51
0.3
Update PCM Software.
18-04-B1-52
0.3
Update TCM Software.
18-04-B1-53
0.2
NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
PARTS INFORMATION
No parts are required to perform this service procedure.
PARTS RETURN
No parts return required for this campaign.
SPECIAL TOOLS Number Description NPN wiTECH MDP NPN Laptop Computer NPN wiTECH Software
DEALER NOTIFICATION
To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.
OWNER NOTIFICATION / SERVICE SCHEDULING
All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.
VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP AND DEALER FOLLOW UP
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
ADDITIONAL INFORMATION
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC.
SAFETY RECALL
NORTH AMERICA
Defrost
Reference: 04B / NHTSA 24V-111
FCA US LLC
_________________________________________________________
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved (tdb)
3/4
SERVICE PROCEDURE
Update Module Software
NOTE: The wiTECH scan tool must be used to perform this Safety Recall. The wiTECH software is required to be at the latest release level before performing this procedure.
NOTE: The BCPM, AHCP, HCP, IDCM, PCM, and TCM must all be updated to the latest available software at the conclusion of this repair procedure. Refer to all applicable published technical service bulletins for detailed repair procedures regarding updating the BCPM, IDCM, PCM, and TCM software.
CAUTION: BPCM must be updated first. Failure to update the AHCP, HCP, IDCM, PCM, and TCM module following an BCPM software update may result in vehicle malfunctions.
NOTE: Both the AHCP and AHCP must be at the latest available software calibration level to complete this Safety Recall.
NOTE: If this software update flash process is interrupted/aborted, the flash should be restarted.
NOTE: It is normal for the high voltage charging lamp on the dash to flash like there is a charging system failure while performing software updates.
1. Install a 12-Volt battery charger. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to maintain 12-Volt continuous charge.
NOTE: The vehicle MUST NOT be connected to a high voltage battery charger during the flash process.
2. Connect the wiTECH MDP to the vehicle data link connector.
3. Place the ignition in the “RUN” position.
4. Open the wiTECH 2.0 website.
5. Enter your “User id” your “Password” and your “Dealer Code”, then select “Finish” at the bottom of the screen.
6. Starting at the “Vehicle Selection” screen, select the vehicle to be updated.
7. From the “Action Items” screen, select the “All Flashes” tab.
CAUTION: Make sure the BPCM calibration software is up to date BEFORE updating any other modules.
8. The BPCM must be updated to the latest available software. Refer to applicable published technical service bulletins for detailed repair procedures regarding updating the BPCM software. Claim the 04B Related LOP for BPCM update if BPCM software requires updating.
• Before updating the BPCM, Disable HV Battery Contactors using wiTECH – Go to the Misc Functions tab / Select Disable HV Battery Contactors / then follow the wiTECH prompts. Wait 5 minutes then use wiTECH to confirm that the contactors are open. If the contactors do not open turn the ignition on then off. Once successful a note will appear on the wiTECH screen indicating the contactors are open.
• After updating the BPCM, enable HV Battery Contactors using wiTECH – Go to the Misc Functions tab / Select Enable HV Battery Contactors For Service / then follow the wiTECH prompts.
SAFETY RECALL
NORTH AMERICA
Defrost
Reference: 04B / NHTSA 24V-111
FCA US LLC
_________________________________________________________
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved (tdb)
4/4
CAUTION: The AHCP software must be updated first before updating the HCP software. Flash order sequence is CRITICAL!
9. Select “AHCP” by clicking the arrow on the right side of the screen. Read the special flash instructions, then select “OK”. Continue with Step 10.
• If “AHCP” is not displayed as one of the available flashes, the AHCP software is already at the current software level and does not require updating. Proceed to Step 14.
10. From the “Flash ECU Agreement” page, agree to terms by “Checking the Box”.
11. Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash.
12. Once the software is confirmed to be at the latest available calibration level, select “View DTCs”.
13. Select the “Clear All DTCs” tab, then click “Clear All DTCs” and then select “Close”. It may be necessary to cycle the ignition to OFF then back to RUN to clear the codes.
14. From the “Action Items” screen, select the “All Flashes” tab.
CAUTION: AHCP must be updated before updating the HCP.
15. Select “HCP” by clicking the arrow on the right side of the screen. Read the special flash instructions, then select “OK”. Continue with Step 16.
• If “HCP” is not displayed as one of the available flashes, the HCP software is already at the current software level and does not require updating. Proceed to Step 21.
16. From the “Flash ECU Agreement” page, agree to terms by “Checking the Box”.
17. Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash.
18. Once the software is confirmed to be at the latest available calibration level, select “View DTCs”.
19. Select the “Clear All DTCs” tab, then click “Clear All DTCs” and then select “Close”. It may be necessary to cycle the ignition OFF then back to RUN to clear the codes.
20. The IDCM, PCM, and TCM must be updated to the latest available software. Refer to all applicable published technical service bulletins for detailed repair procedures regarding updating the IDCM, PCM, and TCM software. Claim the 04B Related LOPs for IDCM, PCM, and TCM updates if software requires updating.
21. Place the ignition in the “OFF” position and then remove the wiTECH MDP device from the vehicle.
22. Remove the 12-volt battery charger from the vehicle.
23. Return the vehicle to the customer or inventory.
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