12B – High Beams May Not Activate – 2023-2024 Jeep Grand Cherokee & Jeep Grand Cherokee L

SEOCONTENT-START

02/23/2024
_____________________________________________________________________
New Safety Recall Advanced Communication – 12B
FCA US LLC (FCA US) has announced a safety recall on certain 2023 and 2024 Model Year (WL) Jeep® Grand Cherokee and Grand Cherokee L vehicles.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may not be equipped with the Auto High Beam Headlamp Control feature and may not turn on the high beam headlamps when requested if the master lighting switch is set to the AUTO headlamp position. If the master lighting switch is set to the auto position, activation of the high beams requires turning the master lighting switch to “ON” and then toggling the stalk. The inability to conveniently activate high beam headlights may result in reduced visibility for the driver, which can cause a vehicle crash without prior warning.
Federal Motor Vehicle Safety Standard (FMVSS) No. 108 S9.4 requires that “Each vehicle must have a means of switching between lower and upper beams designed and located so that it may be operated conveniently by a simple movement of the driver’s hand…”
SERVICE ACTION
FCA US will conduct a voluntary safety recall to reprogram the vehicle. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in the 1st Quarter of 2024.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-130
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Chrysler (FCA US, LLC) FEB 22, 2024 NHTSA Recall No. : 24V-130 Manufacturer Recall No. : 12B Manufacturer Information :
Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive
CIMS 482-00-91 Auburn Hills MI 48326-2757
Company phone : 1-800-853-1403
Population :
Number of potentially involved : 9,433 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2024 Jeep Grand Cherokee Vehicle Type : Body Style : SUV Power Train : NR
Descriptive Information : Some 2023-2024 MY Jeep Grand Cherokee vehicles may not be equipped with the Auto High Beam Headlamp Control feature and may not turn on the high beam headlamps when requested if the master lighting switch is set to the AUTO headlamp position. The suspect period began on May 3, 2023, when the first vehicle built with suspect vehicle configuration parameters was produced, and ended on January 10, 2024, when updated vehicle configuration parameters were implemented in vehicle production. The suspect period was determined using vehicle production records. Similar vehicles not included in the recall were equipped with automatic high beams or produced after the suspect period. The total affected vehicles for this model is 7,467.
Production Dates : MAY 03, 2023 – JAN 10, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-130 Page 2 Vehicle 2 : 2023-2024 Jeep Grand Cherokee L Vehicle Type : Body Style : SUV Power Train : NR
Descriptive Information : Some 2023-2024 MY Jeep Grand Cherokee L vehicles may not be equipped with the Auto High Beam Headlamp Control feature and may not turn on the high beam headlamps when requested if the master lighting switch is set to the AUTO headlamp position. The suspect period began on May 9, 2023, when the first vehicle built with suspect vehicle configuration parameters was produced, and ended on January 10, 2024, when updated vehicle configuration parameters were implemented in vehicle production. The suspect period was determined using vehicle production records. Similar vehicles not included in the recall were equipped with automatic high beams or produced after the suspect period. The total affected vehicles for this model is 1,966.
Production Dates : MAY 09, 2023 – JAN 10, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Federal Motor Vehicle Safety Standard (“FMVSS”) No. 108 S9.4 requires that “Each vehicle must have a means of switching between lower and upper beams designed and located so that it may be operated conveniently by a simple movement of the driver’s hand…” If the master lighting switch is set to the auto position, activation of the high beams requires turning the master lighting switch to “ON” and then toggling the stalk. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR
Description of the Safety Risk : The inability to conveniently activate high beam headlights may result in
reduced visibility for the driver, which can cause a vehicle crash without prior warning.
Description of the Cause : NR Identification of Any Warning
that can Occur : None Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-130 Page 3 Component Name 1 : Body Controller Module Component Description : Body Controller Module
Component Part Number : 68569332AE, 68608712AD, 68608712AE Supplier Identification : Component Manufacturer
Name : Continental Teves AG & Co. oHG Address : Guerickestr. 7
Frankfurt Foreign States 60488
Country : Germany Chronology :
• On December 20, 2023, FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization was notified of a potential vehicle configuration issue on certain vehicles related to activating high beams, potentially not in compliance with FMVSS No. 108. • From December 2023, through January 2024, FCA US TSRC conducted an analysis of 2024 MY Jeep Grand Cherokee and Grand Cherokee L field records and determined that the affected vehicles may have been built with a configuration issue related to activating high beams which may not be in compliance with FMVSS No. 108. • On January 31, 2024, FCA US TSRC recognized a vehicle configuration issue on certain vehicles related to activating high beams, potentially not in compliance with FMVSS No. 108. • On February 15, 2024, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-130
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to
reprogram the vehicle. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense.
This recall is not the result of a part defect but rather incorrect vehicle configuration parameters. The remedy is updated vehicle configuration parameters that meet the FMVSS 108 Lamps, reflective devices, and associated equipment requirements.
NR Recall Schedule :
Description of Recall Schedule : **02/22/2024: FCA US will notify dealers and begin notifying owners on
or about 04/12/2024.
Planned Dealer Notification Date : APR 12, 2024 – APR 12, 2024
Planned Owner Notification Date : APR 12, 2024 – APR 12, 2024
* NR – Not Reported

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SAFETY RECALL
NORTH AMERICA
High Beam Headlamps
Reference: 12B / NHTSA 24V-130
FCA US LLC
_________________________________________________________
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved (djt)
1/4
Remedy available for
2023 – 2024 (WL) Grand Cherokee/Grand
Cherokee L
Template Version 1.0
Revision Edition Detail
0 February 2024 Initial Version.
SYMPTOM DESCRIPTION
The high beam headlamps on about 10,300 of the
above vehicles may not respond to requests from the
high beam switch. If the master lighting switch is set to
the auto position, activation of the high beams requires
turning the master lighting switch to “ON” and then
toggling the stalk.
The inability to conveniently activate high beam
headlights may result in reduced visibility for the driver,
which can cause a vehicle crash without prior warning.
The condition above fails to conform to the
requirements of Federal Motor Vehicle Safety
Standard (FMVSS) No. 108 S9.4 – Lamps, reflective
devices, and assoc. equipment.
SCOPE
This recall applies only to the above vehicles without
Auto High Beam Headlamps (sales code LMS).
NOTE: Some vehicles above may have been
identified as not involved in this recall and therefore
have been excluded from this recall.
IMPORTANT:
• Some of the involved vehicles may be in dealer
new vehicle inventory. Federal law requires you
to complete this recall service on these vehicles
before retail delivery. Violation of this requirement
by a dealer could result in a civil penalty of up to
$27,168 per vehicle.
• Some of the involved vehicles may be in dealer
used vehicle inventory. Dealers should complete
this recall service on these vehicles before retail
delivery.
• Dealers should also perform this recall on vehicles
in for service.
Involved vehicles can be determined by using the
VIP inquiry process.
REPAIR TO BE PERFORMED
Reconfigure the vehicle high beam parameters by
executing a wiTECH routine to correct the auto high
beam option.
COMPLETION REPORTING / REIMBURSEMENT
Claims for vehicles that have been serviced must be
submitted on the DealerCONNECT Claim Entry
Screen located on the Service tab. Claims paid will
be used by FCA to record recall service completions
and provide dealer payments.
Use the following labor operation numbers and time
allowances:
Labor Description Number Hrs
Perform Enable Auto
Headlamp Routine and
PROXI
Configuration Alignment
18-12-B1-82 0.3
NOTE: See the Warranty Administration Manual,
Recall Claim Processing Section, for complete
recall claim processing instructions.
PARTS INFORMATION
No parts are required to perform this service
procedure.
PARTS RETURN
No parts return required for this campaign.
SPECIAL TOOLS
Number Description
NPN wiTECH MicroPod II / MDP
NPN Laptop Computer
NPN wiTECH Software
SAFETY RECALL
NORTH AMERICA
High Beam Headlamps
Reference: 12B / NHTSA 24V-130
FCA US LLC
_________________________________________________________
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved (djt)
2/4
DEALER NOTIFICATION
To view this notification on DealerCONNECT, select
“Global Recall System” on the Service tab, then click
on the description of this notification.
OWNER NOTIFICATION / SERVICE SCHEDULING
All involved vehicle owners known to FCA are being
notified of the service requirement by first class mail.
They are requested to schedule appointments for this
service with their dealers. A generic copy of the owner
letter is attached.
VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP
AND DEALER FOLLOW UP
All involved vehicles have been entered into the
DealerCONNECT Global Recall System (GRS) and
Vehicle Information Plus (VIP) for dealer inquiry as
needed.
GRS provides involved dealers with an updated VIN
list of their incomplete vehicles. The owner’s name,
address and phone number are listed if known.
Completed vehicles are removed from GRS within
several days of repair claim submission.
To use this system, click on the “Service” tab and then
click on “Global Recall System.” Your dealer’s VIN
list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with
a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold
vehicles before retail delivery. Dealers should also
use the VIN list to follow up with all owners to schedule
appointments for this repair.
Recall VIN lists may contain confidential, restricted
owner name and address information that was
obtained from the Department of Motor Vehicles of
various states. Use of this information is permitted for
this recall only and is strictly prohibited from all other
use.
ADDITIONAL INFORMATION
If you have any questions or need assistance in
completing this action, please contact your Service
and Parts District Manager.
Customer Services / Field Operations
FCA US LLC.
SAFETY RECALL
NORTH AMERICA
High Beam Headlamps
Reference: 12B / NHTSA 24V-130
FCA US LLC
_________________________________________________________
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved (djt)
3/4
SERVICE PROCEDURE
Execute wiTECH Routine
NOTE: The wiTECH scan tool must be used to perform this recall. The wiTECH software is required to
be at the latest release level before performing this procedure.
1. Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not
allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to
continuous charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently
accurate. If voltage reading is too high, apply an electrical load by activating the park or headlamps
and/or HVAC blower motor to lower the voltage.
2. Place the ignition in the “RUN” position.
3. Connect the wiTECH MDP to the vehicle data link connector.
4. Open the wiTECH 2.0 website.
5. Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the
screen. Click “Accept”.
6. From the “Vehicle Selection” screen, select the vehicle to be updated.
7. From the Left Margin Drop Down Menu, under “Activities” select “Guided Diagnostics”.
8. Then select “Enable AHBM Feature Menu”
(Figure 1).
9. Follow the prompts to complete the vehicle procedure.
10. Cycle the ignition.
11. Navigate through the following radio screens: Vehicle
>System Settings > Lights > un-check Auto Dim High
Beams.
12. Perform a proxi configuration alignment and follow onscreen
prompts.
13. Relaunch the wiTECH session.
14. Navigate through the following screens: Vehicle
>System Settings > Lights, and verify that the Auto
Dim High Beam menu choice is gone.
15. From the “Topology” screen, select the “All DTCs” tab then select the “Clear Stored DTC’s” button.
16. Turn the ignition to the “OFF” position and remove the wiTECH MDP from the vehicle data link connector.
Figure 1 – Guided Diagnostics Menu
SAFETY RECALL
NORTH AMERICA
High Beam Headlamps
Reference: 12B / NHTSA 24V-130
FCA US LLC
_________________________________________________________
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved (djt)
4/4
17. Remove the battery charger from the vehicle.
18. Close the hood and return the vehicle to the customer.
This notice applies to your vehicle,
12B/NHTSA 24V-130
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM / Dealership.
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent can confirm part availability
and help schedule an appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.
Get access to recall notifications, locate
your nearest dealer, and more through
this website or Mopar Owner’s
Companion App. You will be asked to
provide your Vehicle Identification
Number (VIN) to protect and verify
your identity. The last eight characters
of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall 12B.
IMPORTANT SAFETY RECALL
High Beam Headlamps
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA US LLC has decided that certain [2023 – 2024 (WL) Grand Cherokee/Grand Cherokee L]
vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 108 – Lamps,
reflective devices, and associated equipment.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and
your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
The High Beam Headlamp Control on your vehicle [1] (not equipped with the Auto High Beams
feature) may not turn on the high beam headlamps when requested if the master lighting switch
is set to the AUTO headlamp position. The inability to conveniently activate high beam
headlights may result in reduced visibility for the driver, which can cause a vehicle crash
without prior warning.
Federal Motor Vehicle Safety Standard (“FMVSS”) No. 108 S9.4 requires that “Each vehicle
must have a means of switching between lower and upper beams designed and located so that it
may be operated conveniently by a simple movement of the driver’s hand…” If the master
lighting switch is set to the auto position, activation of the high beams requires turning the master
lighting switch to “ON” and then toggling the stalk.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will
reconfigure the vehicle high beam parameters by executing a wiTECH routine to correct the
auto high beam option. The estimated repair time is 30 minutes. In addition, your dealer
will require your vehicle for proper check-in, preparation, and check-out during your visit,
which may require more time. Your time is important to us, so we recommend that you schedule
a service appointment to minimize your inconvenience. Please bring this letter with you to your
dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you
for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
LOGO
VEHICLE PICTURE
QR Code
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-
9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

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This notice applies to your vehicle,
12B/NHTSA 24V-130
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler / Dodge / Jeep® / RAM / Dealership.
2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment
3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.
Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall 12B.
IMPORTANT SAFETY RECALL
High Beam Headlamps
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA US LLC has decided that certain [2023 – 2024 (WL) Grand Cherokee/Grand Cherokee L] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 108 – Lamps, reflective devices, and associated equipment.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
The High Beam Headlamp Control on your vehicle [1] (not equipped with the Auto High Beams feature) may not turn on the high beam headlamps when requested if the master lighting switch is set to the AUTO headlamp position. The inability to conveniently activate high beam headlights may result in reduced visibility for the driver, which can cause a vehicle crash without prior warning.
Federal Motor Vehicle Safety Standard (“FMVSS”) No. 108 S9.4 requires that “Each vehicle must have a means of switching between lower and upper beams designed and located so that it may be operated conveniently by a simple movement of the driver’s hand…” If the master lighting switch is set to the auto position, activation of the high beams requires turning the master lighting switch to “ON” and then toggling the stalk.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will reconfigure the vehicle high beam parameters by executing a wiTECH routine to correct the auto high beam option. The estimated repair time is 30 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
LOGO
VEHICLE PICTURE
QR Code
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-
9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

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