March 28, 2024 NHTSA CAMPAIGN NUMBER: 24V238000
Windshield May Detach During A Crash/FMVSS 212
A windshield that detaches from the vehicle during a crash can increase the risk of injury.
NHTSA Campaign Number: 24V238
Manufacturer Chrysler
(FCA US, LLC) (Stellantis)
Components VISIBILITY
Potential Number of Units Affected 223
Summary
Chrysler (FCA US, LLC) is recalling certain 2024 Pacifica and Voyager vehicles. The windshield may not have been properly bonded to the vehicle, allowing it to detach during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 212, “Windshield Mounting.”
Remedy
Dealers will replace the windshield, free of charge. Owner notification letters are expected to be mailed May 17, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA’s number for this recall is 25B.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
New Safety Recall Advanced Communication – 25B
FCA US LLC (FCA US) has announced a safety recall on certain 2024 model year (RU) Chrysler Pacifica and Chrysler Voyager vehicles.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have been built with inadequate front windshield adhesion to the vehicle body. A windshield that is not adequately retained to the vehicle in a crash may increase the risk of injury to the occupants.
The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) 49 CFR 571.212 S5 states that, “When the vehicle travelling longitudinally forward […] impacts a fixed collision barrier that is perpendicular to the line of travel of the vehicle […] the windshield mounting of the vehicle shall retain not less than the minimum portion of the windshield periphery specified in S5.1 and S5.2.” 49 CFR 571.212 S5.1 states that vehicles “shall retain not less than 50 percent of the portion of the windshield periphery on each side of the vehicle longitudinal centerline.” Vehicles built using incorrect masking tape may not retain the windshield as required.
SERVICE ACTION
FCA US will conduct a voluntary safety recall on all affected vehicles to replace the windshield with approved standard service procedures using the properly formulated materials. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 2nd Quarter of 2024.
Chronology :
- On January 13, 2024, the FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization was notified of a potential issue related to some Chrysler Pacifica/Voyager vehicles built with windshields that may have low adhesion characteristics to the vehicle body.
- From January 13, 2024, through February 28, 2024, FCA US TSRC conducted an analysis of the vehicle build history and determined that the affected vehicles may have been built with windshields with low adhesion to the vehicle body.
- On February 28, 2024, the FCA US TSRC organization recognized a vehicle build issue existed on certain vehicles that can lead to the front windshield not adhering to the vehicle body, potentially resulting in a noncompliance with FMVSS No. 212.
- On March 21, 2024, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.
2 Affected Products
Vehicles
4 Associated Documents
Recall Acknowledgement
RCAK-24V238-9049.pdf 645.345KB
Noncompliance Notice 573 Report
RCLRPT-24V238-4544.PDF 215.832KB
Manufacturer Notices(to Dealers,etc)
Manufacturer Notices(to Dealers,etc)
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SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-238
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Chrysler (FCA US, LLC) (Stellantis) MAR 28, 2024 NHTSA Recall No. : 24V-238 Manufacturer Recall No. : 25B Manufacturer Information :
Manufacturer Name : Chrysler (FCA US, LLC) (Stellantis) Address : 800 Chrysler Drive
CIMS 482-00-91 Auburn Hills MI 48326-2757
Company phone : 1-800-853-1403 Population :
Number of potentially involved : 223 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2024-2024 Chrysler Pacifica Vehicle Type : Body Style : VAN Power Train : NR
Descriptive Information : Some 2024 MY Chrysler Pacifica vehicles may have been built with inadequate front windshield adhesion to the vehicle body. The suspect period began on December 21, 2023, when the first vehicle was produced using incorrect masking tape in the windshield area, and ended on January 4, 2024, when the incorrect masking tape was removed from the paint repair process. The suspect period was determined using vehicle production records. Similar vehicles not included in the recall were manufactured outside the suspect period or built without masking the windshield area. The total affected vehicles for this model is 143.
Production Dates : DEC 21, 2023 – JAN 04, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-238 Page 2 Vehicle 2 : 2024-2024 Chrysler Voyager Vehicle Type : Body Style : VAN Power Train : NR
Descriptive Information : Some 2024 MY Chrysler Voyager vehicles may have been built with inadequate front windshield adhesion to the vehicle body. The suspect period began on December 26, 2023, when the first vehicle was produced using incorrect masking tape in the windshield area, and ended on January 4, 2024, when the incorrect masking tape was removed from the paint repair process. The suspect period was determined using vehicle production records. Similar vehicles not included in the recall were manufactured outside the suspect period or built without masking the windshield area. The total affected vehicles for this model is 80.
Production Dates : DEC 26, 2023 – JAN 04, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Federal Motor Vehicle Safety Standard (“FMVSS”) 49 CFR 571.212 S5 states that, “When the vehicle travelling longitudinally forward […] impacts a fixed collision barrier that is perpendicular to the line of travel of the vehicle […] the windshield mounting of the vehicle shall retain not less than the minimum portion of the windshield periphery specified in S5.1 and S5.2.” 49 CFR 571.212 S5.1 states that vehicles “shall retain not less than 50 percent of the portion of the windshield periphery on each side of the vehicle longitudinal centerline.” Vehicles built using incorrect masking tape may not retain the windshield as required. FMVSS 1 : 212 – Windshield mounting FMVSS 2 : NR
Description of the Safety Risk : A windshield that is not adequately retained to the vehicle in a crash may increase the risk of injury to the occupants.
Description of the Cause : NR Identification of Any Warning
that can Occur : None Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-238 Page 3 Component Name 1 : Scotch Masking Tape 2800 Component Description : Masking Tape
Component Part Number : 3M ID 7100194288 Supplier Identification : Component Manufacturer
Name : 3M Address : 3M Center
223-3S-33 St Paul Minnesota 55144-1000
Country : United States Chronology :
• On January 13, 2024, the FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization was notified of a potential issue related to some Chrysler Pacifica/Voyager vehicles built with windshields that may have low adhesion characteristics to the vehicle body. • From January 13, 2024, through February 28, 2024, FCA US TSRC conducted an analysis of the vehicle build history and determined that the affected vehicles may have been built with windshields with low adhesion to the vehicle body. • On February 28, 2024, the FCA US TSRC organization recognized a vehicle build issue existed on certain vehicles that can lead to the front windshield not adhering to the vehicle body, potentially resulting in a noncompliance with FMVSS No. 212. • On March 21, 2024, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-238
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to
replace the windshield with approved standard service procedures using the properly formulated materials. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense.
The masking tape used during paint repair left a chemical residue that is incompatible with the windshield adhesive, which impaired adhesion. The remedy is to properly adhere the windshield to the body.
NR Recall Schedule :
Description of Recall Schedule : **03/28/2024: FCA US will notify dealers and begin notifying owners on
or about 05/17/2024.
Planned Dealer Notification Date : MAY 17, 2024 – MAY 17, 2024
Planned Owner Notification Date : MAY 17, 2024 – MAY 17, 2024
* NR – Not Reported
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03/29/2024
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New Safety Recall Advanced Communication – 25B
FCA US LLC (FCA US) has announced a safety recall on certain 2024 model year (RU) Chrysler Pacifica and Chrysler Voyager vehicles.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have been built with inadequate front windshield adhesion to the vehicle body. A windshield that is not adequately retained to the vehicle in a crash may increase the risk of injury to the occupants.
The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) 49 CFR 571.212 S5 states that, “When the vehicle travelling longitudinally forward […] impacts a fixed collision barrier that is perpendicular to the line of travel of the vehicle […] the windshield mounting of the vehicle shall retain not less than the minimum portion of the windshield periphery specified in S5.1 and S5.2.” 49 CFR 571.212 S5.1 states that vehicles “shall retain not less than 50 percent of the portion of the windshield periphery on each side of the vehicle longitudinal centerline.” Vehicles built using incorrect masking tape may not retain the windshield as required.
SERVICE ACTION
FCA US will conduct a voluntary safety recall on all affected vehicles to replace the windshield with approved standard service procedures using the properly formulated materials. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 2nd Quarter of 2024.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC
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04/04/2024
_____________________________________________________________________
New Safety Recall Advanced Communication – 25B
FCA US LLC (FCA US) has announced a safety recall on certain 2024 model year (RU) Chrysler Pacifica and Chrysler Voyager vehicles.
VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles.
Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have been built with inadequate front windshield adhesion to the vehicle body. A windshield that is not adequately retained to the vehicle in a crash may increase the risk of injury to the occupants.
The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) 49 CFR 571.212 S5 states that, “When the vehicle travelling longitudinally forward […] impacts a fixed collision barrier that is perpendicular to the line of travel of the vehicle […] the windshield mounting of the vehicle shall retain not less than the minimum portion of the windshield periphery specified in S5.1 and S5.2.” 49 CFR 571.212 S5.1 states that vehicles “shall retain not less than 50 percent of the portion of the windshield periphery on each side of the vehicle longitudinal centerline.” Vehicles built using incorrect masking tape may not retain the windshield as required.
SERVICE ACTION
FCA US will conduct a voluntary safety recall on all affected vehicles to replace the windshield with approved standard service procedures using the properly formulated materials. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 2nd Quarter of 2024.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $27,168 per vehicle. Involved vehicles can be determined by using the VIP inquiry process.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC
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SEOCONTENT-END
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