NUMBER: 08-012-17
GROUP: Electrical
DATE: February 02, 2017
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-028-15 REV. A, DATED JULY 13, 2015, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDES MARKET LOCATION, NEW BUILD DATE AND NEW DOWNLOAD SITE LOCATION.
SUBJECT:
RA2 Radio Software Enhancements
OVERVIEW:
This bulletin involves updating the radio’s software.
MODELS:
2015 | (LD) | Dodge Charger |
2015 | (WD) | Dodge Durango |
2015 | (WK) | Jeep Grand Cherokee |
2015 | (KL) | Jeep Cherokee |
2015 | (DS) | Ram 1500 Pickup |
2015 | (DJ) | Ram 2500 Pickup |
2015 | (D2) | Ram 3500 Pickup |
2015 | (DD) | Ram 3500 Cab Chassis |
2015 | (DP) | Ram 4500/5500 Cab Chassis |
2015 | (DX) | Ram Truck (Mexico) |
NOTE: **This bulletin applies to vehicles within the following markets/countries: NAFTA.**
NOTE: This bulletin applies to vehicles built on or before **June 29, 2015 (MDH 0629XX)** equipped with UConnect 5.0 AM/FM/BT (sales code RA2).
SYMPTOM/CONDITION:
A customer may experience one or more of the following:
- Radio display screen intermittently may go blank.
- Radio display screen may lock up.
- Back up display may not turn off.
- Audio mutes.
- Not able to change state of heated seats and/or steering wheel during stop event on Stop/Start vehicles.
- Touchscreen confirmation beep may be too loud (Grand Cherokee only).
- U0208-00 – Lost Communication With Heated Seat Control Module (Cherokee only).
Improvements:
- Only allow vehicle settings to be changed in run mode. To help ensure settings are properly saved.
- Always gray out text message soft keys for non-supporting devices.
- Voice Recognition (VR) improved accuracy.
DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in
TechCONNECT, verify all related systems are functioning as designed. If Diagnostic Trouble Codes (DTCs) or symptom conditions, other than the ones listed above are present, record the issues on the repair order and repair as necessary before proceeding further with this bulletin.
If the customer describes the symptom/condition listed above, perform the Repair Procedure.
REPAIR PROCEDURE:
- Has the USB flash drive been created?
- Yes >>> Proceed to Step #3.
- No >>> Proceed to Step #2.
- Go to **DealerCONNECT>Service>Uconnect Command Center>Uconnect>More Information >Dealer software downloads** to download the files. Follow the instructions on the website to create the USB flash drive.
NOTE: A blank USB flash drive must be used to download the software. The USB flash drive should be 4 GB or larger.
NOTE: If the dealer cannot download the software, make sure you have proper security access. If not have the Service Manager or Shop Foreman download the software update.
- Turn the ignition on and check if the vehicle is still in ship mode. This will be displayed in the Electronic Vehicle Information Center (EVIC).
- The vehicle must be in Customer Mode to update the radio. Is the vehicle in Ship Mode?
- Yes >>> Proceed to Step #5.
- No >>> Proceed to Step #6.
- Use the scan tool (wiTech) to put the vehicle into customer mode.
- With the ignition on and radio powered up, insert the USB flash drive with new software into USB hub.
- The next screen display will have the old and new software levels. The radio will be updated to 7.3.50.
- Is the radio software level at or higher then the update to level?
- Yes >>> This bulletin does not apply, normal diagnostics needs to be performed.
- No >>> Proceed to Step #9.
- Press the soft key “Yes” to start the update.
- The update may take 15 minutes, no other actions will be needed.
NOTE: If the software update process is interrupted/aborted, the process should be restarted.
NOTE: Do not cycle the ignition or touch the radio during the update process.
NOTE: During this process the screen will go blank 2 times. Once in the beginning and once at the end of the re-flash process.
- After the update is done downloading, the screen will display “Update successful” please remove USB flash drive.
- Do not turn off the ignition, the update is not completed. Wait until the normal radio display screen is appears, this will take about 40 seconds.
NOTE: Use wiTech to put the vehicle back into Ship Mode if needed.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation No: | Description | Skill Category | Amount |
---|---|---|---|
18-60-02-FF | Radio, Check Software Level and Perform Software Update (0 – Introduction) | 6 – Electrical and Body Systems | 0.4 Hrs. |
18-60-02-FG | Radio Software – Create USB flash drive (First Time Only) (0 – Introduction) | 6 – Electrical and Body Systems | 0.2 Hrs |
NOTE: The “First Time Only” LOP is used one time per dealer when downloading the software onto a USB flash drive.
NOTE: The expected completion time for the flash download portion of this procedure is approximately 17 minutes. Actual flash download times may be affected by vehicle connection and network capabilities.
FAILURE CODE:
The dealer must choose which failure code to use. If the customer came in with an issue and the dealer found updated software to correct that issue, use failure code CC, for all other use failure code RF.
- If the customer’s concern matches the SYMPTOM/CONDITION identified in the Service Bulletin, failure code CC is to be used.
- If an available flash is completed while addressing a different customer concern, failure code RF is to be used.
CC | Customer Concern |
RF | Routine Flash |
NUMBER: 08-028-15 REV. A
GROUP: Electrical
DATE: July 13, 2015
https://www.nhtsa.gov/recalls?nhtsaId=10058565
https://static.nhtsa.gov/odi/tsbs/2015/SB-10058565-4105.pdf
NUMBER: 08-028-15
GROUP: Electrical
DATE: March 24, 2015
https://www.nhtsa.gov/recalls?nhtsaId=10144852
https://static.nhtsa.gov/odi/tsbs/2015/MC-10144852-9999.pdf
- High-speed USB 3.0 performance of up to 150MB/s(1) [(1) Write to drive up to 15x faster than standard USB 2.0 drives (4MB/s); varies by drive capacity. Up to 150MB/s read speed. USB 3.0 port required. Based on internal testing; performance may be lower depending on host device, usage conditions, and other factors; 1MB=1,000,000 bytes]
- Transfer a full-length movie in less than 30 seconds(2) [(2) Based on 1.2GB MPEG-4 video transfer with USB 3.0 host device. Results may vary based on host device, file attributes and other factors]
- Transfer to drive up to 15 times faster than standard USB 2.0 drives(1)
- Sleek, durable metal casing
- Easy-to-use password protection for your private files(3) [(3)Password protection uses 128-bit AES encryption and is supported by Windows 7, Windows 8, Windows 10, and Mac OS X v10.9+; Software download required for Mac, visit the SanDisk SecureAccess support page]
- [Great Value Package Offer]: 2 Pack USB 2.0 Flash Drive 32GB Available in 2 different colors - Black and Blue. The different colors can help you to store different content.
- [Plug and Play]: No need to install any software, Just plug in and use it. The metal clip rotates 360° round the ABS plastic body which. The capless design can avoid lossing of cap, and providing efficient protection to the USB port.
- [Compatibilty and Interface]: Supports Windows 7 / 8 / 10 / Vista / XP / 2000 / ME / NT Linux and Mac OS. Compatible with USB 2.0 and below. High speed USB 2.0, LED Indicator - Transfer status at a glance.
- [Suitable for All Uses and Data]: Suitable for storing digital data for school, business or daily usage. Apply to data storage of music, photos, movies, software, and other files.
- [Warranty Policy]: 12-month warranty, our products are of good quality and we promise that any problem about the product within one year since you buy, it will be guaranteed for free.
- Blazing-fast performance for super-speedy transfer of photos and 4K video
- Work as fast as you need to with premium performance and huge capacities
- Durable aluminum metal casing means less worry about everyday wear and tear
- Help keep critical files safe with SanDisk SecureAccess encryption software(3)
- Recover accidentally deleted files with included RescuePRO Deluxe data recovery software offer(4) (download required)
- Expanded Data Storage:Flash drive has a large capacity, which can hold all of your favourite media and important documents. It also can save, secure and transfer between different devices while supporting a variety of data, such as music, videos, photos, movies, manuals, software, etc., to meet your daily needs.
- Waterproof and Durable: This stylish USB flash drive features a durable metal casing and uses advanced chip to protect any files you have stored on the 982gb memory stick. If you accidentally drop the usb flash drive into water, you can continue to use it after drying.The metal casing also provides you protection against dust, temprature and shock resistant.
- Broad Compatibility : This 982gb USB drive supports almost all operating systems including Windows Windows 2000/7/8/8.1/10/Vista/XP/2000/ME, Linux and MacOs 10.3 and intel. Compatible with any device with a USB port.High performance on all types of systems.
- Lightweight and Portable: The size of the 982gb Flash Drive is 58mm×19.5mm×10.8mm, and it makes it easy to slip into your pocket. The end of the Thumb Drive has a loop that makes it easy to attach to keychains or lanyard using to help keep from losing. You can take your digital world anywhere, without worrying about losing the pen drive.
- Plug and Play : No need to install any software, just simply plug into the USB port of computer or other devices and use it. You don't need any tools.And without cover,usb drive can directly use.NOTE: The USB flash drive needs to be unplugged after exiting normally on the computer.
- Redefine everyday file transfers with speeds up to 300MB/s
- Exceptionally compact USB flash drive for an unnoticeable, seamless fit, designed with a key ring to prevent loss
- Reliable and secure storage for your photos, videos, music, and files
- USB 3.1 flash drive with backwards compatibility (USB 3.0, USB 2.0)
- Compatible Devices: Television;Tablet;Laptop
- The durable, light-weight design of the Turbo Attaché 3 USB 3.0 Flash Drive is the essential mobile storage solution
- Perfect for transferring large files such as movies, videos, photos, music & documents
- Transfer speeds up to 10 times faster than standard USB 2.0 flash drives
- Convenient sliding collar, and cap-less design protects your content when not in use
- Compatible with most PC and Mac laptop and desktop computers with USB 3.0 ports
- Take it all with you on reliable USB flash drives
- Transfer with confidence when moving images and other files from PC to PC or other consumer electronic devices
- Ideal for video - the easy way to store, share and play your favorite video files
- Available in capacities up to 256GB [1GB = 1 billion bytes - Some capacity not available for data storage]
- Transfer speeds up to 10x faster than standard USB 2.0 drives (4MB/s); up to 130MB/s read speed; USB 3.0 port required. Based on internal testing; performance may be lower depending upon host device. 1MB=1,000,000 bytes
- Backward compatible with USB 2.0
- Secure file encryption and password protection(2)
- 【Super Capacity Storage】Marryler USB Stick has ultra-fast data transfer speed and a large capacity of up to 256gb, which can hold all of your favourite media and important documents. It also can save, secure and transfer between different devices while supporting a variety of data, such as music, videos, photos, movies, manuals, software, etc., to meet your daily needs.
- 【Safe and Durable】With the latest chip and metal shell manufacturing technology, the USB drive is waterproof, shockproof, dustproof, withstand voltage and X-ray resistant. Robust and durable for enhanced data protection.
- 【Plug and Play】Simple and easy to use, you don't need to download the APP or check complicated manuals. Simply plug it into a USB port on your computer or other device. Then start transferring and storing data between devices.
- 【Excellent Compatibility】256GB high quality high capacity USB Stick, compatible with most USB ports. It supports almost all operating systems and is compatible with PCs, laptops, TVs, cars, audios and more.
- 【Portable Design】 It weighs about 15g and is lightweight and compact with a total length of about 4.8cm. There is a keychain on one end of the U disk that connects the keychain, bag, briefcase and wallet so you don't have to worry about losing it.
Last update on 2022-07-05 / Affiliate links / Images from Amazon Product Advertising API
This product was presentation was made with AAWP plugin.