| “This site contains affiliate links for which OEMDTC may be compensated” |
NUMBER: 08-012-17
GROUP: Electrical
DATE: February 02, 2017
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-028-15 REV. A, DATED JULY 13, 2015, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDES MARKET LOCATION, NEW BUILD DATE AND NEW DOWNLOAD SITE LOCATION.
SUBJECT:
RA2 Radio Software Enhancements
OVERVIEW:
This bulletin involves updating the radio’s software.
MODELS:
| 2015 | (LD) | Dodge Charger |
| 2015 | (WD) | Dodge Durango |
| 2015 | (WK) | Jeep Grand Cherokee |
| 2015 | (KL) | Jeep Cherokee |
| 2015 | (DS) | Ram 1500 Pickup |
| 2015 | (DJ) | Ram 2500 Pickup |
| 2015 | (D2) | Ram 3500 Pickup |
| 2015 | (DD) | Ram 3500 Cab Chassis |
| 2015 | (DP) | Ram 4500/5500 Cab Chassis |
| 2015 | (DX) | Ram Truck (Mexico) |
NOTE: **This bulletin applies to vehicles within the following markets/countries: NAFTA.**
NOTE: This bulletin applies to vehicles built on or before **June 29, 2015 (MDH 0629XX)** equipped with UConnect 5.0 AM/FM/BT (sales code RA2).
SYMPTOM/CONDITION:
A customer may experience one or more of the following:
- Radio display screen intermittently may go blank.
- Radio display screen may lock up.
- Back up display may not turn off.
- Audio mutes.
- Not able to change state of heated seats and/or steering wheel during stop event on Stop/Start vehicles.
- Touchscreen confirmation beep may be too loud (Grand Cherokee only).
- U0208-00 – Lost Communication With Heated Seat Control Module (Cherokee only).
Improvements:
- Only allow vehicle settings to be changed in run mode. To help ensure settings are properly saved.
- Always gray out text message soft keys for non-supporting devices.
- Voice Recognition (VR) improved accuracy.
DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in
TechCONNECT, verify all related systems are functioning as designed. If Diagnostic Trouble Codes (DTCs) or symptom conditions, other than the ones listed above are present, record the issues on the repair order and repair as necessary before proceeding further with this bulletin.
If the customer describes the symptom/condition listed above, perform the Repair Procedure.
REPAIR PROCEDURE:
- Has the USB flash drive been created?
- Yes >>> Proceed to Step #3.
- No >>> Proceed to Step #2.
- Go to **DealerCONNECT>Service>Uconnect Command Center>Uconnect>More Information >Dealer software downloads** to download the files. Follow the instructions on the website to create the USB flash drive.
NOTE: A blank USB flash drive 
must be used to download the software. The USB flash drive should be 4 GB or larger.
NOTE: If the dealer cannot download the software, make sure you have proper security access. If not have the Service Manager or Shop Foreman download the software update.
- Turn the ignition on and check if the vehicle is still in ship mode. This will be displayed in the Electronic Vehicle Information Center (EVIC).
- The vehicle must be in Customer Mode to update the radio. Is the vehicle in Ship Mode?
- Yes >>> Proceed to Step #5.
- No >>> Proceed to Step #6.
- Use the scan tool (wiTech) to put the vehicle into customer mode.
- With the ignition on and radio powered up, insert the USB flash drive with new software into USB hub.
- The next screen display will have the old and new software levels. The radio will be updated to 7.3.50.
- Is the radio software level at or higher then the update to level?
- Yes >>> This bulletin does not apply, normal diagnostics needs to be performed.
- No >>> Proceed to Step #9.
- Press the soft key “Yes” to start the update.
- The update may take 15 minutes, no other actions will be needed.
NOTE: If the software update process is interrupted/aborted, the process should be restarted.
NOTE: Do not cycle the ignition or touch the radio during the update process.
NOTE: During this process the screen will go blank 2 times. Once in the beginning and once at the end of the re-flash process.
- After the update is done downloading, the screen will display “Update successful” please remove USB flash drive.
- Do not turn off the ignition, the update is not completed. Wait until the normal radio display screen is appears, this will take about 40 seconds.
NOTE: Use wiTech to put the vehicle back into Ship Mode if needed.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
| Labor Operation No: | Description | Skill Category | Amount |
|---|---|---|---|
| 18-60-02-FF | Radio, Check Software Level and Perform Software Update (0 – Introduction) | 6 – Electrical and Body Systems | 0.4 Hrs. |
| 18-60-02-FG | Radio Software – Create USB flash drive (First Time Only) (0 – Introduction) | 6 – Electrical and Body Systems | 0.2 Hrs |
NOTE: The “First Time Only” LOP is used one time per dealer when downloading the software onto a USB flash drive.
NOTE: The expected completion time for the flash download portion of this procedure is approximately 17 minutes. Actual flash download times may be affected by vehicle connection and network capabilities.
FAILURE CODE:
The dealer must choose which failure code to use. If the customer came in with an issue and the dealer found updated software to correct that issue, use failure code CC, for all other use failure code RF.
- If the customer’s concern matches the SYMPTOM/CONDITION identified in the Service Bulletin, failure code CC is to be used.
- If an available flash is completed while addressing a different customer concern, failure code RF is to be used.
| CC | Customer Concern |
| RF | Routine Flash |
Loading...
Reload document 
Open in new tab
NUMBER: 08-028-15 REV. A
GROUP: Electrical
DATE: July 13, 2015
https://www.nhtsa.gov/recalls?nhtsaId=10058565
https://static.nhtsa.gov/odi/tsbs/2015/SB-10058565-4105.pdf
Loading...
NUMBER: 08-028-15
GROUP: Electrical
DATE: March 24, 2015
https://www.nhtsa.gov/recalls?nhtsaId=10144852
https://static.nhtsa.gov/odi/tsbs/2015/MC-10144852-9999.pdf
Loading...
Uconnect Updates - Chrysler Dodge Ram Jeep Fiat
http://chrysler.oemdtc.com/344/uconnect-updates-chrysler-dodge-ram-jeep-fiat
- Transfer speeds up to 10x faster than standard USB 2.0 drives (4MB/s); up to 130MB/s read speed; USB 3.0 port required. Based on internal testing; performance may be lower depending upon host device. 1MB=1,000,000 bytes
- Backward compatible with USB 2.0
- Secure file encryption and password protection(2)
- USB 3.1 flash drive with high-speed transmission; store videos, photos, music, and more
- 128 GB storage capacity; can store 32,000 12MP photos or 488 minutes 1080P video recording, for example
- Convenient USB connection
- Read speed up to 130MB/s and write speed up to 30MB/s; 15x faster than USB 2.0 drives; USB 3.1 Gen 1 / USB 3.0 port required on host devices to achieve optimal read/write speed; backwards compatible with USB 2.0 host devices at lower speed
- High-quality NAND FLASH flash memory chips can effectively protect personal data security
- High-speed USB 3.0 performance of up to 150MB/s(1) [(1) Write to drive up to 15x faster than standard USB 2.0 drives (4MB/s); varies by drive capacity. Up to 150MB/s read speed. USB 3.0 port required. Based on internal testing; performance may be lower depending on host device, usage conditions, and other factors; 1MB=1,000,000 bytes]
- Transfer a full-length movie in less than 30 seconds(2) [(2) Based on 1.2GB MPEG-4 video transfer with USB 3.0 host device. Results may vary based on host device, file attributes and other factors]
- Transfer to drive up to 15 times faster than standard USB 2.0 drives(1)
- Sleek, durable metal casing
- Easy-to-use password protection for your private files(3) [(3)Password protection uses 128-bit AES encryption and is supported by Windows 7, Windows 8, Windows 10, and Mac OS X v10.9 plus; Software download required for Mac, visit the SanDisk SecureAccess support page]
- [Great Value Package Offer]: 5 Pack USB 2.0 Flash Drive 8GB Available in 5 different colors - Black Blue Green Red Silver. The different colors can help you to store different content.
- [Plug and Play]: No need to install any software, Just plug in and use it. The metal clip rotates 360° round the ABS plastic body which. The capless design can avoid lossing of cap, and providing efficient protection to the USB port.
- [Compatibilty and Interface]: Supports Windows 7 / 8 / 10 / Vista / XP / 2000 / ME / NT Linux and Mac OS. Compatible with USB 2.0 and below. High speed USB 2.0, LED Indicator - Transfer status at a glance.
- [Suitable for All Uses and Data]: Suitable for storing digital data for school, business or daily usage. Apply to data storage of music, photos, movies, software, and other files.
- [Warranty Policy]: 12-month warranty, our products are of good quality and we promise that any problem about the product within one year since you buy, it will be guaranteed for free.
- Easily transfer files between smartphones, tablets and computers
- Free up space on your Android smartphone (Mobile device requires USB Type-C port and On-The-Go (OTG) support)
- Retractable design with a reversible USB Type-C connector and a traditional USB connector
- High-speed USB 3.1 performance of up to 150MB/s Read Speeds (USB Type-C port with USB 3.1, Gen. 1/USB 3.0 support required. Based on internal testing; performance may be lower depending upon host device.)
- SanDisk Memory Zone app for Android (available on Google Play; Download and installation required) lets you easily manage and back up content on your smartphone and tablet
- A compact, plug-and-stay, high-speed USB 3.2 flash drive that’s ideal for adding more storage to laptops, game consoles, in-car audio and more
- Simple, fast way to add up to 512GB of storage to your device [1GB=1,000,000,000 bytes - Actual user storage less]
- Read speeds up to 130MB/s(1) [(1) Write to drive up to 15X faster than standard USB 2.0 drives (4MB/s); USB 3.2 Gen 1 or USB 3.0 port required. Based on internal testing; performance may be lower depending on host device; 1MB=1,000,000 bytes]
- Write up to 15X faster than standard USB 2.0 drives(1)
- Move a full-length movie to the drive in less than 30 seconds(2) [(2) Based on 1.2GB MPEG-4 video transfer with USB 3.2 Gen 1 or USB 3.0 host device; Results may vary based on host device, file attributes and other factors]
- Redefine everyday file transfers with speeds up to 300MB/s
- Exceptionally compact USB flash drive for an unnoticeable, seamless fit, designed with a key ring to prevent loss
- Reliable and secure storage for your photos, videos, music, and files. Water/Dust Resistant: Yes; 1m depth 3% NaCl salt water, 72 hrs
- Safeguard your data backed by a 5-year limited warranty (Water proof, shock proof, magnet proof, temperature proof, x-ray proof)
- USB 3.1 flash drive with backwards compatibility (USB 3.0, USB 2.0)
- 256GB ultra fast USB 3.1 flash drive with high-speed transmission; read speeds up to 130MB/s
- Store videos, photos, and songs; 256 GB capacity = 64,000 12MP photos or 978 minutes 1080P video recording
- Note: Actual storage capacity shown by a device's OS may be less than the capacity indicated on the product label due to different measurement standards. The available storage capacity is higher than 230GB.
- 15x faster than USB 2.0 drives; USB 3.1 Gen 1 / USB 3.0 port required on host devices to achieve optimal read/write speed; Backwards compatible with USB 2.0 host devices at lower speed. Read speed up to 130MB/s and write speed up to 30MB/s are based on internal tests conducted under controlled conditions , Actual read/write speeds also vary depending on devices used, transfer files size, types and other factors
- Stylish appearance,retractable, telescopic design with key hole
- What You Get - 2 pack 64GB genuine USB 2.0 flash drives, 12-month warranty and lifetime friendly customer service
- Great for All Ages and Purposes – the thumb drives are suitable for storing digital data for school, business or daily usage. Apply to data storage of music, photos, movies and other files
- Easy to Use - Plug and play USB memory stick, no need to install any software. Support Windows 7 / 8 / 10 / Vista / XP / Unix / 2000 / ME / NT Linux and Mac OS, compatible with USB 2.0 and 1.1 ports
- Convenient Design - 360°metal swivel cap with matt surface and ring designed zip drive can protect USB connector, avoid to leave your fingerprint and easily attach to your key chain to avoid from losing and for easy carrying
- Brand Yourself - Brand the flash drive with your company's name and provide company's overview, policies, etc. to the newly joined employees or your customers
- Reliable storage for photos, videos, music and other files
- Available in capacities from 8GB to 256GB (1GB = 1,000,000,000 bytes - Actual user storage less)
- Transfer with confidence when moving images and other content
- Retractable design keeps the connector safe
- SanDisk SecureAcces software with 128-bit AES encryption and password protection(1)
Last update on 2024-06-15 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
