Flash: Audio Enhancement, Reduce Audio Distortion – 2013-2014 Dodge Challenger – FCA

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NUMBER: 08-037-15
GROUP: Electrical
DATE: April 17, 2015

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-087-13, DATED NOVEMBER 09, 2013, WHICH SHOULD BE REMOVED FROM YOUR FILES. THIS IS A COMPLETE REVISION AND NO ASTERISKS HAVE BEEN USED TO HIGHLIGHT REVISIONS.

HELP USING THE wiTECH DIAGNOSTIC APPLICATION FOR FLASHING AN ECU IS AVAILABLE BY SELECTING “HELP” THEN “HELP CONTENTS” AT THE TOP OF THE wiTECH DIAGNOSTIC APPLICATION WINDOW.

THE wiTECH SOFTWARE LEVEL MUST BE AT 15.04 OR HIGHER TO PERFORM THIS PROCEDURE.

SUBJECT:

Flash: Audio Enhancement, Reduce Audio Distortion

OVERVIEW:

This bulletin involves updating the Amplifier software.

MODELS:

2013-2014

(LC)

Dodge Challenger

NOTE: This bulletin applies to vehicles built on or before October 29, 2013 (MDH 1029XX) equipped with 18 Speaker Premium Audio System (sales code RGE).

SYMPTOM/CONDITION:

The customer may notice a poor audio quality. This condition may happen when the audio volume is at a mid to high output.

DIAGNOSIS:

Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in TechCONNECT, verify no DTCs are set. If DTCs are present record them on the repair order and repair as necessary before proceeding further with this bulletin.

If the customer describes the symptom, perform the Repair Procedure.

REPAIR PROCEDURE:

NOTE: Install a battery charger to ensure battery voltage does not drop below 13.2 volts. Do not allow the charging voltage to climb above 13.5 volts during the flash process.

NOTE: If this flash process is interrupted/aborted, the flash should be restarted.

Reprogram the AMP with the latest available software. Detailed instructions for flashing modules using the wiTECH Diagnostic Application are available by selecting the “HELP” tab on the upper portion of the wiTECH window, then “HELP CONTENTS.” This will open the Welcome to wiTECH Help screen where help topics can be selected.
Clear any DTCs that may have been set in any modules due to reprogramming. The wiTECH application will automatically present all DTCs after the flash and allows them to be cleared.

POLICY:

Reimbursable within the provisions of the warranty.

TIME ALLOWANCE:

Labor Operation No:	Description	Description Skill Category	Amount
18-60-07-9A	Module, Amplifier – Reprogram (0 – Introduction)	6 – Electrical and Body Systems	0.2 Hrs.

NOTE: The expected completion time for the flash download portion of this procedure is approximately 5 minutes. Actual flash download times may be affected by vehicle connection and network capabilities.

FAILURE CODE:

The dealer must choose which failure code to use. If the customer came in with an issue and the dealer found updated software to correct that issue, use failure code CC, for all other use failure code RF.

If the customer’s concern matches the SYMPTOM/CONDITION identified in the Service Bulletin, than failure code CC is to be used.
If an available flash is completed while addressing a different customer concern, failure code RF is to be used.