DATE: July 22, 2015
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 15-078. ALL APPLICABLE UN-SOLD RRT VIN’s HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE UN-SOLD VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. FOR VEHICLES NOT INCLUDED IN THE RRT VIN LIST, APPLICATION OF THIS SERVICE BULLETIN TO SOLD UNITS IS BASED UPON THE CUSTOMER EXPERIENCING THE SYMPTOM/CONDITIONS. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.
HELP USING THE wiTECH DIAGNOSTIC APPLICATION FOR FLASHING AN ECU IS AVAILABLE BY SELECTING “HELP” THEN “HELP CONTENTS” AT THE TOP OF THE wiTECH DIAGNOSTIC APPLICATION WINDOW.
THE wiTECH SOFTWARE IS REQUIRED TO BE AT THE LATEST RELEASE BEFORE PERFORMING THIS PROCEDURE.
Flash: False Vehicle Security Alarm Activation During Surveillance Mode
This bulletin involves reprogramming the Body Computer Module (BCM) with the latest available software.
NOTE: This bulletin applies to vehicles within the following markets/countries: BRAZIL ONLY.
NOTE: This bulletin applies to vehicles built on or before July 3rd, 2015 (MDH 0703XX).
The customer may describe a false activation of the Vehicle Security Alarm.
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in TechCONNECT, verify all engine systems are functioning as designed. If DTCs or symptom conditions, other than the ones listed above are present, record the issues on the repair order and repair as necessary before proceeding further with this bulletin.
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition listed above, perform the Repair Procedure.
NOTE: If this flash process is interrupted/aborted, the flash should be restarted.
- Reprogram the BCM with the latest software. Detailed instructions for flashing control modules using the wiTECH Diagnostic Application are available by selecting the “HELP” tab on the upper portion of the wiTECH window, then “HELP CONTENTS.” This will open the Welcome to wiTECH Help screen where help topics can be selected.
- Did the vehicle have the message “Start-Stop Not Available” displayed on the cluster?
- Yes >>> Proceed to Step #3.
- No >>> Proceed to Step #4.
- Using wiTECH, perform a BCM Proxi Configuration Alignment. This routine is available under the ‘Vehicle Preparations’ tab found on the home page of wiTECH.
- Clear any DTCs that may have been set in any modules due to reprogramming. The wiTECH application will automatically present all DTCs after the flash and allow the DTCs to be cleared.
NOTE: This flash process will change the volume of the siren, reducing the “beep” when activation or deactivation. The customer must be informed about the reduction of the volume to avoid claims. For any doubt about this new behavior of the alarm system, the Customer Care area shall be involved to provide more information.
Reimbursable within the provisions of the warranty.
|Labor Operation No:||Description||Skill Category||Amount|
|18-19-02-AT||Module, Body Control Reprogram (0 – Introduction)||6 – Electrical and Body Systems||0.3 Hrs|
NOTE: The expected completion time for the flash download portion of this procedure is approximately 3 minutes. Actual flash download times may be affected by vehicle connection and network capabilities.
The dealer must choose which failure code to use. If the customer came in with an issue and the dealer found updated software to correct that issue, use failure code CC, for all other use failure code RF.
- If the customer’s concern matches the SYMPTOM/CONDITION identified in the Service Bulletin, than failure code CC is to be used.
- If an available flash is completed while addressing a different customer concern, failure code RF is to be used.
Chrysler Recommended J2534 Devices
|J2534 Device||Firmware Version|
|CTC Vehicle Box *||1.9|
|Blue Streak -2534 Global Programmer||2.10|
|Actia I+ME Passthru||2.07|
* Chrysler recommends the CTC Vehicle Box Device for Chrysler SCI ECU reprogramming. SCI reprogramming is used on most PCMs and TCMs prior to the introduction of CAN bus vehicles which began in 2004 (Durango).