RA3 RA4 Radio Enhancements – 2013-2014 Dodge Ram Jeep

“This site contains affiliate links for which OEMDTC may be compensated”

NUMBER: 08-071-17
GROUP: 08 – Electrical
DATE: August 10, 2017

 

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-054-16, DATED APRIL 29, 2016, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDES UPDATED MARKET INFORMATION, ADDITIONAL SYMPTOMS/CONDITIONS, IMPROVEMENTS, UPDATED SOFTWARE LEVEL, ADDING REPAIR STEPS, ADDING FIGURES, ADDING NOTES, LOPS, TIME TO UPDATE AND UPDATED FAILURE CODE STATEMENT.

THE wiTECH SOFTWARE IS REQUIRED TO BE AT THE LATEST RELEASE BEFORE PERFORMING THIS PROCEDURE.

 

SUBJECT:

RA3 RA4 Radio Enhancements

 

OVERVIEW:

This bulletin involves inspecting and updating the radio software, if required.

 

MODELS:

2013-2014 (DS) RAM 1500 Pickup
2013-2014 (DX) RAM Pickup (Mexico)
2013-2014 (DD) RAM 3500 Cab Chassis
2013-2014 (DJ) RAM 2500 Pickup
2013-2014 (DP) RAM 4500/5500 Cab Chassis
2013-2014 (D2) RAM 3500 Pickup
2014 (WK) Jeep Grand Cherokee
2014 (WD) Dodge Durango
2013-2014 (ZD) Dodge Viper
2014 (KL) Jeep Cherokee

 

NOTE: This bulletin applies to vehicles within the following markets: NAFTA**(Canada and Mexico only).**

NOTE: This bulletin applies to vehicles equipped with one of the following radios:

  • Uconnect 8.4A AM/FM/BT/ACCESS (Sales Code RA3).
  • Uconnect 8.4AN AM/FM/BT/ACCESS/NAV (Sales Code RA4).

 

SYMPTOM/CONDITION:

A customer may experience one or more of the following conditions:

 

  • **“Navigation Failed” message is displayed.
  • Navigation is inoperative or inaccurate.
  • CD player will not play songs and/or locks up the radio.
  • Clock will not automatically update to local time.
  • Clock may be off by several hours. (RA3 Only).
  • HVAC temperature out of sync with radio display (KL vehicles).
  • Some Uconnect App remote commands do not execute with the vehicle.
  • Radio Apps are inoperative.
  • Adds Apple SiriT Eyes Free capability for iPhoneT
  • Auto Play can now be configured.
  • Radio will lock up.
  • Radio display screen is black or blank.
  • Battery drain – due to radio remains on.**
  • HVAC temperature out of sync with radio display (KL vehicles).
  • Track names may be displayed twice in USB or SD media modes.
  • SD, USB or BTSA modes may become non-functional for a given ignition cycle.
  • Duplicate song titles may be displayed in USB mode.
  • Last track is displayed but next track is being played.
  • Navigation function may resets itself after using One-Shot VR.
  • Intermittently the Global Positioning System (GPS) may lose its location for a short time and causes routing and positioning concerns.
  • GPS and Internal cellular device may become inoperative and causes a loss of GPS and cellular functions.
  • A false Pop-up message may appear “Vehicle Phone Requires Service” even though the vehicle’s phone works properly.
  • Back-up camera image may be unclear or jittery/stutters at times.
  • Mute button status was not being displayed correctly.
  • Presets where not shown correctly or were deleted.
  • Park Sense tone continuously on.
  • Radio display may shows “Please insert USB Stick”.
  • Navigation may not start or may lose position.
  • Rear camera may show a black screen for 3 seconds upon going to reverse.
  • iPod would not resume playing after a VR session or phone call.
  • Radio reset, screen lockup, blank screen or sluggish system response time.
  • Compass indicator turns off.
  • Touch screen shut down message.
  • Radio surround sound will not stay ON.
  • Driver memory feature causes Sirius XM failure.
  • Loss of radio presets.
  • Uconnect apps do not load.
  • AM/FM popping noises and/or static.
  • Backup camera display is blank.
  • Compass direction may be incorrect.
  • Vehicle’s Icon changes on the navigation map.
  • Loss of vehicle position on NAV map.
  • “Vehicle Phone Requires Service” message appears on 8.4” screen.
  • Nav text overlaps in detour menu.
  • Navigation shows vehicle in San Antonio, TX.
  • Screen only displays startup Logo.
  • Screen half black half white after update.
  • Radio locked up after attempting to update with a corrupted or incorrect USB flash drive.
  • Phone/Navigation overlay screen freeze (WK only).
  • Heated seat controls through radio do not function/display correctly during startup.
  • Speed controlled volume not functioning correctly.
  • Steering Wheel Control operation corrected at startup.
  • Tuner mutes on startup.
  • HD now defaults to ’OFF’ for reduced complaints about ’channel switching’ .
  • “LO” temps displayed upon each vehicle start.
  • Human Machine Interface (HMI) Lock up in SXM mode after ignition cycle.
  • Point of interest screen locks up.
  • Error message when plugging in iPod.
  • Balance/fade setting changes after ignition cycle.
  • Rear climate control display frozen.
  • Translation enhancements.
  • Erratic pop ups in HMI.
  • Audio control locked after using VR feature.

 

Improvements:

  • **Adds Apple Siri Eyes Free capability for iPhone owners.
  • Add the ability to drag and drop icons into the menu bar.
  • Enhanced VR performance.
  • Media devices, phone pairing and Bluetooth usage improvements.
  • Improved tuner performance.
  • Enhancements in Connectivity Apps (Yelp, Pandora, Aha, etc).
  • HMI improvements.
  • Adds “do not disturb” text message feature.**
  • Ability to communicate with Siri via UConnect.
  • Ability to press VR button for more than one second.
  • Travel link enhancements.
  • Phone quality and pairing enhancements.
  • Blue tooth, phone, iPod, auto streaming, connecting/disconnecting enhancements.
  • Added Teleprompter.
  • Clock enhancements.
  • Phone book enhancements.
  • VR enhancements.
  • Nav map, vehicle location enhancements in areas with low GPS signals.
  • Nav turn-by-turn enhancements.
  • Nav map guidance enhancements.
  • Enhancement made when video is display in radio when using PAL format video disks.
  • Corrected the temperature slider bar not updating on Manual Temperature Control vehicles.
  • Enhancements for iPod or iPhone devices that may not start playing after connecting.
  • Enhancement to navigation routing.
  • Enhancements to Point Of Interest (POI).
  • Able to adjust audio balance / fade settings during a VR session.
  • Correct condition where user could not exit screen off mode.

 

DIAGNOSIS:

Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in

TechCONNECT, verify all related systems are functioning as designed. If Diagnostic Trouble Codes (DTCs) or symptom conditions, other than the ones listed above are present, record the issues on the repair order and repair as necessary before proceeding further with this bulletin.

If the customer describes one or more of the symptom/conditions listed above, perform the Repair Procedure.

 

REPAIR PROCEDURE:

  1. Has the USB flash drive been created?
    1. Yes >>> Proceed to Step 5.
    2. No >>> Proceed to Step 2.

**Two files will be loaded onto the USB flash drive (Fig. 1) .**

Fig. 1 **Two USB Files.**Fig. 1
**Two USB Files.**

  1. Go to DealerCONNECT> Service> UCONNECT Information & Utilities> Uconnect Dealer software downloads to download the files.

NOTE: A blank USB flash drive RA3 RA4 Radio Enhancements - 2013-2014 Dodge Ram Jeep | small light must be used to download the software. Only one software update can be used on one USB flash drive.

NOTE: If the dealer cannot download the software, make sure you have proper security access. If not, have the Service Manager or Shop Foreman download the software update.

  1. If a securely message appears “Do you want to view only the web page content that was delivered securely?” press ”NO” to continue, see (Fig. 2) .

Fig. 2 Popup Security MessageFig. 2 Pop-up Security Message

If this Pop-up appears, select “NO” to continue.


  1. With the engine running and radio powered on, insert the correct USB flash drive with new software into USB hub.
  2. The next screen display will have the old and new software levels. The radio will be updated to **17.11.07**.
  1. **Is the current radio software level at or higher than 17.11.07?
    • Yes>>> This bulletin does not apply. Normal diagnostic should be performed.
    • No >>> Proceed to Step 8.**
  2. Press the soft key “Yes” to start the update.

NOTE: ** If the software update process is interrupted, aborted or failed, the process should be restarted. See Star Online Cases if the radio failed to update, or is stuck in ’update mode’ displaying “Insert Update USB” and if so, re-insert the USB.**

NOTE: Do not cycle the ignition or touch the radio during the update process.

  1. The update may take **60 minutes,** no other actions will be needed.

NOTE: **During the update process you will see multiple hourglass and “Please Insert

Update USB” screens for extended periods of time (several minutes) (Fig. 3) or (Fig. 4) . DO NOT remove the USB flash drive at this time. Only remove the USB flash drive when the update has completed, when the screen displays the software levels again. The screen will say “Software updated successfully”.**

Fig. 3 **Hourglass Screen**Fig. 3
**Hourglass Screen**

 

Fig. 4 **Please Insert Update USB**Fig. 4
**Please Insert Update USB**

 

  1. After the update is done, the screen will display the software levels again, see (Fig. 5) .

 

Fig. 5 **Software Updated Successfully**Fig. 5
**Software Updated Successfully**

 

NOTE: DO NOT remove the USB at any point of the update process until the final software levels match.

  1. Press “No” and turn off the vehicle. Open and close the driver’s door and let the Bus go to sleep.

NOTE: Make sure to leave ignition off, do not press the brake, and do not reopen any doors, so the modules will go to sleep.

  1. Cycle the ignition one more time, turn the ignition on, then back off. Open and close the drivers door and let the Bus go to sleep. This will complete the radio update.
  2. Remove the USB flash drive. This bulletin has been completed.

NOTE: **NOTE: Updating the radio’s software may cause the radio to reset back to factory default setting. The customer should be advised that they may need reset the personal settings, theme, color, presets, favorites and the phones may need to be paired again.**

 

POLICY:

Reimbursable within the provisions of the warranty.

 

TIME ALLOWANCE:

Labor Operation No:Description Skill Category Amount
**18-60-02-NA Radio, Check Software Level and Perform Software Update (0 – Introduction) 6 – Electrical and Body Systems 1.0 Hrs.
18-60-02-NB Radio, Software – Create USB flash drive, From CD or Uconnnect Website (One Time Only) (0 – Introduction) 6 – Electrical and Body Systems 0.3 Hrs**

 

NOTE: The “One Time Only” LOP is used one time per dealer when downloading the software onto a USB flash drive. The dealer can only use the download LOP, one time for each of the radios.

NOTE: The expected completion time for the flash download portion of this procedure is approximately **60 minutes.** Actual flash download times may be affected by vehicle connection and network capabilities.

 

FAILURE CODE:

**The dealer must use failure code CC with this Service Bulletin.

  • If the customer’s concern matches the SYMPTOM/CONDITION identified in the Service Bulletin, failure code CC is to be used.
  • When utilizing this failure code the 3C’s (customer’s concern, cause and correction) must be provided for processing Service Bulletin flash/reprogramming conditions.**
CC Customer Concern

 


 

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [92.10 KB]

 


 

Uconnect Updates - Chrysler Dodge Ram Jeep Fiat

http://chrysler.oemdtc.com/344/uconnect-updates-chrysler-dodge-ram-jeep-fiat

 

Uconnect Updates

 

SaleBestseller No. 1
SanDisk 64GB 2-Pack Ultra USB 3.0 Flash Drive (2x64GB) - SDCZ48-064G-GAM462, Black
  • Transfer speeds up to 10x faster than standard USB 2.0 drives (4MB/s); up to 130MB/s read speed; USB 3.0 port required. Based on internal testing; performance may be lower depending upon host device. 1MB=1,000,000 bytes
  • Backward compatible with USB 2.0
  • Secure file encryption and password protection(2)
SaleBestseller No. 2
Amazon Basics 128 Gb Ultra Fast USB 3.1 Flash Drive, Black
  • USB 3.1 flash drive with high-speed transmission; store videos, photos, music, and more
  • 128 GB storage capacity; can store 32,000 12MP photos or 488 minutes 1080P video recording, for example
  • Convenient USB connection
  • Read speed up to 130MB/s and write speed up to 30MB/s; 15x faster than USB 2.0 drives; USB 3.1 Gen 1 / USB 3.0 port required on host devices to achieve optimal read/write speed; backwards compatible with USB 2.0 host devices at lower speed
  • High-quality NAND FLASH flash memory chips can effectively protect personal data security
Bestseller No. 3
SamData 32GB USB Flash Drives 2 Pack 32GB Thumb Drives Memory Stick Jump Drive with LED Light for Storage and Backup (2 Colors: Black Blue)
  • [Great Value Package Offer]: 2 Pack USB 2.0 Flash Drive 32GB Available in 2 different colors - Black and Blue. The different colors can help you to store different content.
  • [Plug and Play]: No need to install any software, Just plug in and use it. The metal clip rotates 360° round the ABS plastic body which. The capless design can avoid lossing of cap, and providing efficient protection to the USB port.
  • [Compatibilty and Interface]: Supports Windows 7 / 8 / 10 / Vista / XP / 2000 / ME / NT Linux and Mac OS. Compatible with USB 2.0 and below. High speed USB 2.0, LED Indicator - Transfer status at a glance.
  • [Suitable for All Uses and Data]: Suitable for storing digital data for school, business or daily usage. Apply to data storage of music, photos, movies, software, and other files.
  • [Warranty Policy]: 12-month warranty, our products are of good quality and we promise that any problem about the product within one year since you buy, it will be guaranteed for free.
Bestseller No. 4
WLOTPO 1TB USB Flash Drive USB Memory Stick Waterproof Jump Drive Pen Drive with Keychain Large Data Storage Compatible for Computer/Laptop Thumb Drive
  • Excellent compatibility- Plug and play, compatible with most systems, save time when sharing or storing files without installing any drivers, plug and play, bring convenience to your work and life.
  • Metal material - The flash drive is made of high quality metal material, which has a beautiful appearance and excellent texture, as well as anti-shock, anti-pressure, anti-scratch and anti-wear characteristics, which can improve the service life.
  • Portability - The flash drive is compact and lightweight in size, easy to carry, no additional power supply or driver required, and can be used on desktop, laptop, tablet and other devices for a variety of occasions.
  • Large Capacity Storage - With a capacity of 1TB, this flash drive can store a large number of files and data, such as documents, photos, videos, etc.
  • We promise you that we offer a 10+ year warranty on all items sold. If you find quality problems with the merchandise itself, we will provide a full refund or free replacement. Let you enjoy our considerate service.
SaleBestseller No. 5
SAMSUNG BAR Plus 3.1 USB Flash Drive, 128GB, 400MB/s, Rugged Metal Casing, Storage Expansion for Photos, Videos, Music, Files, MUF-128BE3/AM, Champagne Silver
  • MOVE FILES IN A FLASH: Fast and convenient read speeds up to 300 MB/s* with the latest USB 3.1 standard give you more time to work, play, watch, and create; Send a 3GB 4K UHD video file from your Bar Plus to your PC in just 10 seconds**
  • RUGGED REFINEMENT: As strong as it is stylish; The sturdy metal body keeps your data safe and intact, and the integrated keyring prevents accidental misplacement or loss; The Bar Plus is the ideal combination of stunning design and worry-free durability
  • TOUGH & TRUSTED: The Bar Plus a trustworthy drive to store your valuable data; It works through it all with a waterproof, shock-proof, temperature-proof, magnet-proof, and X-ray-proof body, all backed by a 5-year limited warranty***
  • WORLD'S #1 FLASH MEMORY BRAND: Experience the performance and reliability from the world's #1 brand for flash memory since 2003;**** All firmware & components, including Samsung's world-renowned DRAM & NAND, are produced in-house
SaleBestseller No. 6
SAMSUNG FIT Plus 3.1 USB Flash Drive, 128GB, 400MB/s, Plug In and Stay, Storage Expansion for Laptop, Tablet, Smart TV, Car Audio System, Gaming Console, MUF-128AB/AM,Gunmetal Gray
  • PLUG IN AND STAY: Expand your storage with the FIT Plus, a compact flash drive, seamless and unobtrusive; Instant storage for your laptops, tablets, TV’s, car audio systems, gaming consoles, and more
  • STORE MORE, LEAVE IT IN: Extra storage in a seamlessly fitting design; Leave it in your devices with reduced risks of accidental bumps or removal; Enough capacity for your favorite tunes, irreplaceable photos/videos, work documents, and personal files
  • SAVE TIME, ADD SPACE: Quick and convenient read speeds up to 400 MB/s* with the latest USB 3.1 standard to ensure transferring data never slows you down; Send a 3GB 4K UHD video file from your FIT Plus to your PC in just 10 seconds**
  • TOUGH & TRUSTED: Files stay secure, anywhere you go; Samsung's leadership in flash memory makes the FIT Plus a trustworthy drive to store your valuable data; It works through it all with a waterproof, shock-proof³, temperature-proof⁴, magnet-proof, and X-ray-proof⁵ body
  • WORLD'S #1 FLASH MEMORY BRAND: Experience the performance and reliability from the world's #1 brand for flash memory since 2003;****** All firmware & components, including Samsung's world-renowned DRAM & NAND, are produced in-house
Bestseller No. 7
SanDisk 128GB Ultra Flair USB 3.0 Flash Drive - SDCZ73-128G-G46, black
  • High-speed USB 3.0 performance of up to 150MB/s(1) [(1) Write to drive up to 15x faster than standard USB 2.0 drives (4MB/s); varies by drive capacity. Up to 150MB/s read speed. USB 3.0 port required. Based on internal testing; performance may be lower depending on host device, usage conditions, and other factors; 1MB=1,000,000 bytes]
  • Transfer a full-length movie in less than 30 seconds(2) [(2) Based on 1.2GB MPEG-4 video transfer with USB 3.0 host device. Results may vary based on host device, file attributes and other factors]
  • Transfer to drive up to 15 times faster than standard USB 2.0 drives(1)
  • Sleek, durable metal casing
  • Easy-to-use password protection for your private files(3) [(3)Password protection uses 128-bit AES encryption and is supported by Windows 7, Windows 8, Windows 10, and Mac OS X v10.9 plus; Software download required for Mac, visit the SanDisk SecureAccess support page]
Bestseller No. 8
PNY - Attaché 4 16GB USB 2.0 Flash Drive - Black (P-FD16GATT4-GE)
  • 16GB storage capacity provides ample room to house important files, so you can easily take them with you on the go.
  • Usb 2.0 interface makes it easy to connect a wide range of devices.
  • Capless Design with a sliding collar helps keep stored data safe.
  • Integrated loop lets you attach the flash drive to a key chain for easy access.
  • Matte housing along with a smoky translucent cap creates a sleep look.
SaleBestseller No. 9
10-Pack Enfain 16GB USB 2.0 Flash Memory Stick Swivel Thumb Drives for Universal Data Storage at Home & The Office (Black)
  • Universal Usability: This 10-pack of 16 GB thumb drives is perfect for data storage and transferring large files efficiently in any environment - from the office to school, at events, and between friends and clients.
  • Great Value Package: This package includes 10 16 GB thumb drives totaling 160 GB of capacity, plus 12 appropriate size labels for a great cost performance.
  • Plug & Use: These jump drives are compatible with Windows 10/ 8/ 7/ Vista/ XP/ 2000/ 98/ ME/ NT Linux/ Mac OS and USB 2.0 (backwards compatible with USB 1.1).
  • Twist Turn & Durable Built: With a 360° rotating aluminum cover protecting the USB port and an eyelet hole on the end, these pen drives are durable and easily attachable.
  • Special Window Design Box: A clear window design box lets you see inside the package, adding a creative and attractive touch.
Bestseller No. 10
SanDisk 64GB Cruzer Glide USB 2.0 Flash Drive - SDCZ60-064G-B35, Black
  • Reliable storage for photos, videos, music and other files
  • Available in capacities from 8GB to 256GB (1GB = 1,000,000,000 bytes - Actual user storage less)
  • Transfer with confidence when moving images and other content
  • Retractable design keeps the connector safe
  • SanDisk SecureAcces software with 128-bit AES encryption and password protection(1)

Last update on 2024-03-16 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

 

 

Leave a Comment

1
Share to...