August 27, 2020 NHTSA CAMPAIGN NUMBER: 20V511000
A damaged engine block may leak oil, which can contact hot engine or exhaust components, increasing the risk of a fire.
NHTSA Campaign Number: 20V511
Manufacturer Chrysler (FCA US LLC)
Components ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
Potential Number of Units Affected 32,318
Summary
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 3500, 4500 and 5500 cab chassis built with a Cummins 6.7L High Output engine. Inadequate warmup protection can cause a lack of oil film on the engine connecting rod bearings while the engine is reaching operating temperature. This can result in engine damage and connecting rod failure, which could potentially puncture the engine block.
Remedy
Chrysler will notify owners, and dealers will flash the engine calibration software to enhance the engine warm up protection, free of charge. The recall is expected to begin October 16, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W57.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
September 2020
Dealer Service Instructions for:
Safety Recall W57 / NHTSA 20V-511 Powertrain Control Module Software
Remedy Available
| 2019 - 2020 | (DD) | Ram 3500 Cab Chassis |
| (DP) | Ram 4500/5500 Cab Chassis |
NOTE: This recall applies only to the above vehicles equipped with a 6.7L Cummins engine (sales code ETN).
NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.
| IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement toapply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. |
Subject
The Powertrain Control Module (PCM) on about 34,000 of the above vehicles may have engine calibration software that does not provide adequate engine warm up protection. Inadequate warmup protection can cause a lack of oil film on the main rod bearings while the engine is reaching operating temperature, resulting in engine damage and potential connecting rod failure, which may puncture the engine block, and result in oil contacting a competent ignition source and a vehicle fire may occur. A vehicle fire may increase the risk of injury to occupants and persons outside of the vehicle, as well as property damage.
Repair
Reprogram the Powertrain Control Module (PCM) follow section A. Inspection Procedure below before reprogramming the PCM.
NOTE: You may be presented with two calibration choices when Fuel Pump, requiring the PCM to b e reprogrammed again with the reprogramming the PCM. Please follow the inspection steps closely to avoid choosing the incorrect calibration. Choosing the incorrect calibration will result in an undesirable noise from the High Pressure correct calibration.
Parts Information
No parts are required to perform this service procedure.
Parts Return
No parts return required for this campaign.
Special Tools
The following special tools are required to perform this repair:
| wiTECH MicroPod II |
| Laptop Computer |
| wiTECH Software |
Inspection Procedure
A. Inspection Procedure
The fuel injection pump must be inspected to determine which design pump is installed on the vehicle. Older design pumps have an exception of specific identification ma rks machined into the body of the Asymmetrical design internal cam. The newer design pumps have a Symmetrical design internal cam. The design of the pump will determine which calibration will need to be programmed into the PCM. From outward appearance both pumps look identical, with the pump.
- Inspect the fuel injection pump to see which pump the vehicle has.
- Vehicles with the new style Symmetrical pump will have one large single dot embossed in the pump housing (Figure 1).
- For vehicles equipped with a Symmetrical pump, choose the calibration labeled Symmetric, or Sym Pump (Figure 1).
- Vehicles with the old style Asymmetrical pump will have multiple dots embossed in the pump housing (Figure 2).
- For vehicles with an Asymmetrical pump, choose the calibration labeled Asymmetric or Asym Pump (Figure 2).
- Proceed to section B. Reprogramming the PCM Procedure
Service Procedure
B. Reprogramming the PCM Procedure
CAUTION: Do not interrupt the software update process in any way once it has begun. It may cause permanent damage to the PCM which will NOTE: The wiTECH scan tool must be used to perform this recall. The require replacement. It is highly recommended to have a new generic PCM unit available at the workshop before starting the Repair Procedure.
wiTECH software is required to be at the latest release level before performing this procedure.
- Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.
- Connect the wiTECH micro pod II to the vehicle data link connector.
- Place the ignition in the “RUN” position.
- Open the wiTECH 2.0 website.
- Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the screen. Click “Accept”.
- From the “Vehicle Selection” screen, select the vehicle to be updated.
- Using the wiTECH tool or the cluster display record the Oil Life percentage.
- From the “Action Items” screen, select the “Topology” tab.
- From the “Topology” tab, select the “PCM” module icon.
- From the “Flash” tab, compare the “Current Electronic Control Unit (ECU) Part Number” with the “New ECU Part Number” listed.
- If the “Current ECU part Number” is the same as the “New Part Number”, proceed to Step 15.
- If the “Current ECU part Number” is NOT the same as the “New Part Number”, continue with Step 11.
- From the PCM tab, select the PCM flash part number. Read the flash special instructions page. Select “OK” to continue.
- From the flash ECU agreement page, agree to terms by checking the box.
- Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash.
- Confirm the software is at the latest available calibration level.
- Is the vehicle equipped with an 68RFE automatic transmission?
- If YES, proceed to Step 16. Ø If NO, proceed to Step 17.
- Perform the transmission “Quicklearn” procedure, Follow the detailed service procedure select “TCM”.
- Click “View DTCs”, select “Clear All DTCs”.
- Using wiTECH, perform the ‘Oil Life Restore” procedure located in the ECM “Misc. Functions” tab.
- Remove the wiTECH from the vehicle, disconnect the battery charger from the vehicle.
- Return the vehicle to the customer.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments.
Use one of the following labor operation numbers and time allowances:
| Labor Operation Number | Time Allowance | |
| Inspect PCM Software Level | 18-W5-71-81 | 0.2 hours |
| Inspect and Reprogram PCM with Sym Pump | 18-W5-71-82 | 0.4 hours |
| Inspect and Reprogram PCM with Asym Pump | 18-W5-71-83 | 0.4 hours |
NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC
This notice applies to your vehicle,
[Model Year and Model] VIN XXXXXXXXXXXXXXXXX W57/NHTSA 20V-511
LOGO
VEHICLE PICTURE
YOUR SCHEDULING OPTIONS
- Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment
- Visit mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.
QR Code
Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall W57.
IMPORTANT SAFETY RECALL
Powertrain Control Module Software
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain [2019 – 2020 Model Year (DD) Ram 3500 Cab Chassis, and (DP) 4500/5500 Ram Cab Chassis] vehicles.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
The Powertrain Control Module in your vehicle [1] may have engine calibration software that does not provide adequate engine warm up protection. Inadequate warmup protection can cause a lack of oil film on the main rod bearings while the engine is reaching operating temperature, resulting in engine damage and potential connecting rod failure, which may puncture the engine block, and result in oil contacting a competent ignition source and a vehicle fire may occur. A vehicle fire may increase the risk of injury to occupants and persons outside of the vehicle, as well as property damage.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will inspect and if required reprogram the Powertrain Control Module to include enhanced engine warm up protection. The estimated repair time is about a half hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.
Please reference your owner manual to ensure choosing the correct oil type for your use. In ambient temperatures above 0°F (-18°C), we recommend using 10W-30 engine oil that meets the API CK-4 engine oil category. In ambient temperatures below 0°F (-18°C), we recommend using 5W-40 synthetic engine oil that meets the API CK-4 engine oil category.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
FCA US LLC Recall Part Numbers
W57 Cummins 6.7L High Output Engine Calibration Submitted on August 27, 2020
CUMMINS ENGINE CALIBRATION PART NUMBERS BY MODEL AND MODEL YEAR
| Model | Part Numbers by Model Year | ||
| 2019 | 2020 | ||
| Ram 3500 Cab Chassis - 50 States | 51360932AA | 51360932AH | 51360032AE |
| 51360932AC | 51360932AI | 51360032AF | |
| 51360932AD | 51360932AJ | S5360032SA | |
| 51360932AE | 51360932AF | ||
| 51360932AF | S5360932SA | ||
| 51360932AG | |||
| Ram 3500 Cab Chassis - Emergency Vehicle | 51360972AA | 51360972AG | 51360072AE |
| 51360972AC | 51360972AH | 51360072AF | |
| 51360972AD | 51360972AI | 51360072SA | |
| 51360972AE | 51360972AJ | ||
| 51360972AF | S5360972SA | ||
| Ram 4500/5500 Cab Chassis - 50 States | 51361932AA | 51361932AH | 51361032AE |
| 51361932AC | 51361932AI | 51361032AF | |
| 51361932AD | 51361932AJ | S5361032SA | |
| 51361932AE | S5361932SA | ||
| 51361932AF | |||
| Ram 4500/5500 Cab Chassis - Emergency Vehicle | 51361972AA | 51361972AH | 51361072AE |
| 51361972AC | 51361972AI | 51361072AF | |
| 51361972AD | 51361972AJ | S5361072SA | |
| 51361972AE | S5361972SA | ||
| 51361972AF | |||
08/28/2020
New Safety Recall Advanced Communication – W57
FCA US LLC (FCA US) has announced a safety recall on certain 2019 and 2020 Model Year (DD) Ram 3500 Cab Chassis and (DP) 4500/5500 Cab Chassis vehicles equipped with a Cummins 6.7L high output engine.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have been built with engine calibration software that does not provide adequate engine warm up protection. Inadequate warmup protection can cause a lack of oil film on the main bearings while the engine is reaching operating temperature, resulting in engine damage and potential connecting rod failure, which may puncture the engine block, and result in oil contacting a competent ignition source and vehicle fire may occur. A vehicle fire may increase the risk of injury or occupants and persons outside the vehicle, as well as property damage.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to reprogram the Powertrain Control Module. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 3rd Quarter of 2020.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC
6 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| RAM | 3500 | 2019-2020 |
| RAM | 4500 | 2019-2020 |
| RAM | 5500 | 2019-2020 |
4 Associated Documents
Remedy Instructions and TSB
RCRIT-20V511-9127.pdf 1021.429KB
RCRIT-20V511-9127Manufacturer Notices(to Dealers,etc) - Dealer Notification re New Safety Recall Advanced Communication – W57, FCA US LLC (FCA US) has announced a safety recall on certain 2019 and 2020 Model Year (DD) Ram 3500 Cab Chassis and (DP) 4500/5500 Cab Chassis vehicles equipped with a Cummins 6.7L high output engine.
Miscellaneous Document - FCA US LLC Recall Part Numbers W57 Cummins 6.7L High Output Engine Calibration
RMISC-20V511-6667.pdf 340.155KB
RMISC-20V511-6667Recall Acknowledgement
RCAK-20V511-8223.pdf 244.137KB
RCAK-20V511-8223Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V511&docType=RCL
For the most up to date documents from NHTSA for this Recall, click the lick above
Chrysler J2534 Application Overview
Flash Availability - J2534/Pass Thru Device
Vehicle to Diagnostic Tool Reference Chart
Chrysler Recommended J2534 Devices
For Chrysler recommended J2534 device, see below table.
| J2534 Device | Firmware Version |
| CTC Vehicle Box * | 1.9 |
| UCAN 2 | 1.0 |
| Blue Streak -2534 Global Programmer | 2.10 |
| Actia I+ME Passthru | 2.07 |
* Chrysler recommends the CTC Vehicle Box Device for Chrysler SCI ECU reprogramming. SCI reprogramming is used on most PCMs and TCMs prior to the introduction of CAN bus vehicles which began in 2004 (Durango).
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- 🚐【Advanced ECU Coding】: Autel Maxisys cv ms908cv is equipped with advanced ECU coding which allows you to update the vehicle’s computer software to the latest version, or write in adaptive data for certain components after making repairs or replacements. Maxisys 908CV provides hundreds of methods to improve truck’s performance, like drivability, fuel efficiency, etc. Coding function can be perfectly compatible with Citroen, Dodge, Volvo, Gillig, New Flyer, Nova bus, Pierce and etc.
- 🚐【Designed for Commercial Vehicles】: Autel MS908CV performs diagnosis for heavy trucks, light trucks, natural gas vehicles, construction vehicles, and buses and so on, working with more than 80 commercial vehicle brands, ideal for large repair shops and professional mechanics. As the 2021 new version from Autel, with a 1-year warranty and 24-hour tech support, MS908CV can cover more cars and makes sure that you would not run into any difficulties when using it.
- 🚐【Best Investment with Active Test】: 🅰🆄🆃🅴🅻 Truck scanner MaxiSys MS908CV provides direct access to the vehicle-specific subsystems and components, and output commands to the specific solenoid/relay/ switch to precisely locate faults. Its bidirectional control is applicable for rolling up / down a window, turning the fuel pump on and off, cycling the a/c clutch on and off, and helping with an emissions leak test.
- 【ECU PROGRAMMING & ECU CODING】: Autel diagnostic scanner MS908S Pro comes with J2534 ECU programming device & BMW Ethernet Cable(For F-Series Coding & Programming), which is capable of reprogram/reflash modules(ECM, TCM, BCM) on specific BMW, Benz vehicles in the Electronic Control Units (ECU), programming new Benz/BMW ECUs and fixing software-controlled drivability issues and emission issues, update the computer software on the vehicle to the latest version.
- 【ADVANCED SPECIAL SERVICE FOR US MARKET】: Full system diagnostic scanner MS908P covers over 30+ professional service functions like Oil Reset, EPB Reset, SAS Calibration, DPF Regeneration, Battery Registration, Throttle Reset, ABS Bleed, Injector Coding, Key Fob Programming, Trans Adaptation, Suspension Calibration, Zero Point Calibration, Calibrate Weight Sensors. NOTE: NOT universally compatible! Please send your VIN to AutelUS @ outlook . com to check compatibility.
- 【Same as Maxisys Elite / MK908P, Updated of Maxisys Pro】Comparing with MK908P, MS908S Pro is an local dealer hot selling model, so you can enjoy more convenient tech support in the US Region. MS908S Pro Diagnostic Platform utilizes the powerful Cortex A7+A15 six-core processor, and equips with 9.7-inch LED capacitive touch screen, supporting J2534 ECU Programming Device offering comprehensive OE-level diagnostics, ECU coding and BMW/Benz ECU programming.
- 【BI-DIRECTIONAL CONTROL& OE-LEVEL All SYSTEM DIAGNOSTIC】: Bi-directional control of the ECM in the Component Test enables the MS908S Pro to transmit control commands to operate the vehicle systems, check the vehicle operating conditions. Control various subsystems, parts & components and more. All system diagnostics can access all available car modules including but not limited to PCM, ECM, EPS, PDM, TPM, BCM, ABS and SCCM. Please contact us to check compatibility before order.
- 【12-MONTH WARRANTY & FREE SOFTWARE ONLINE UPDATE】: Feel free to get technical support via AutelUS @ outlook . com. MS908S Pro is equipped with the best hardware, combined with the best possible coverage of OE-level diagnostics, practical functions like ECU coding, auto VIN scan, complete OBD2 functions like read and erase codes, live data, freeze-frame, I/M readiness status, O2 Monitor Test, component test and data printing. BT pairing between the diagnostic table and J2534 is OVER 210 feet.
- VCX is designed on the basis of the latest automotive international standards so that it can support many professional automotive diagnostic applications
- WIFI Version VXDIAG VCX Nano compatible for TOYOTA and Lexus, support both USB connection and WIFI connection, support latest version software, Compatible with varieties protocols. can be very easy to connect various automotive bus to a PC
- OS support both WINDOWS XP and Windows 7, Software support multi-languages: Chinese, English, French, Italian, Spanish, German, ec
- You can download the vxmanager online, if you have any license problem please send us the serial number to extend the license
- One year warranty. Please contact us via order center if you have any problem with software installation
- 🚗【2021 Newest, Updated of MaxiSys MS908S Pro】: Unlike MaxiSys MS908S pro, MK908P has no IP limitation, making itself a worldwide popular auto diagnostic scanner. It is compatible with over 100,000 car models, enjoys 99% compatibility in car market. Updated from MS908S pro, MK908P was equipped with advanced hardware from the Samsung Exynos Hexa-core processor and Android 4.4.2 OS for quick and comfortable car diagnostics. In addition, except for English, MK908P supports another 14 languages.
- 🚗【Same as Maxisys Elite, Powerful ECU Coding】: With just the same function as Autel Maxisys Elite, upgraded of MS908S PRO, MS908E, MK908, Autel scanner MK908P is much more cost-effective. OE-level obd2 scan tool MK908P supports coding functions on 99% vehicle makes. The online coding is compatible with VW & Audi & Porsche & Benz/BMW, and its online configuration for Renault is unique among the diagnostic industries.
- 🚗【30+ Service Functions, All-in-one Auto Scanner】: J2534 reprogramming tool MK908P enjoys 30+ professional maintenance functions like Oil Reset, EPB, BMS, SAS, DPF, TPMS, and IMMO Service, etc. All these 30+ service functions are compatible for 99% cars in the market. Same as expensive snap on scanners, Autel 908P Provides with OE-level full-systems diagnosis to include ABS, SRS, Engine, Transmission, Brake System, Emission System, Fuel system, Light system, Wiper System, etc..
- 🚗【Wider Vehicle Coverage, Best Choice for Repairing Shops】: OBD2 scanner Autel MK908P has wider vehicle coverage for more than 80+ US, Asian and European vehicle makes, ideal for experienced mechanics and garage to do professional repairing and maintenance. With luxury car makes coverage, basic diagnostic functions and most service functions of MK908P are compatible with Lamborghini, Ferrari, Aston Martin and Maserati etc.
- 🚗【More High-end Functions, Meet All Your Needs】: Besides offering comprehensive OE-level diagnostics, Autel Maxisys Pro MK908P also offers high-end guided functions which are compatible with VAG group. Power balance and offline coding can be supported on Ford. Proxy alignment is there for Fiat. Hiding / customization / personalization functions are available for car makes such as BWM, VAG, Toyota etc.
Last update on 2021-10-19 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-10-19 / Affiliate links / Images from Amazon Product Advertising API
