Safety Recall Y26 - Wheel Studs - 2012-2021 RAM 3500/4500/5500

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May 27, 2021 NHTSA CAMPAIGN NUMBER: 21V398000

Wheel Studs May Break

Wheel separation can cause a vehicle crash.

NHTSA Campaign Number: 21V398

Manufacturer Chrysler (FCA US, LLC)

Components WHEELS

Potential Number of Units Affected 447,985

Summary

Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner’s Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.

Remedy

Dealers will update the torque specification in the owner’s manual and other published service documents. Dealers will also inspect the vehicle’s wheel studs, replacing them if necessary, free of charge. Owner notification letters were mailed on November 30, 2021. Campaign Y36 owner notification letters were mailed on November 30, 2021. Campaign Y26 owner notification letters were mailed on December 1, 2021. Owners may contact FCA US customer service at 1-800-853-1403. FCA US’s numbers for this recall are Y26 and Y36.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Check if your Vehicle has a Recall

Safety Recall Advanced Communication – Y26

FCA US LLC (FCA US) has announced a safety recall on certain 2012 through 2021 Model Year (D2) Ram 3500 Pickup, (DD) Ram 3500 Cab Chassis, (DP) Ram 4500/5500 Cab Chassis trucks.

VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles.

Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission.

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process.

REASON FOR THIS SAFETY RECALL

Some of the above vehicles with flanged lug nuts may have their lug nuts over-torqued during service due to an incorrect torque specification in the Service & Owner’s manuals. A yielded wheel stud may eventually break, which could lead to a wheel separating from the vehicle during operation. A wheel separating from the vehicle could cause a vehicle crash without prior warning and/or the wheel/tire could pose a risk to other vehicles or pedestrians.

SERVICE ACTION

FCA US will conduct a voluntary safety recall to inspect the wheel studs and update the torque specification in owner’s information and published service documents. Vehicles found with studs that are potentially yielded will have a new stud installed and the lug nuts tightened to the updated torque specification. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in the 3rd Quarter of 2021.

Revision 5 March 2022

Dealer Service Instructions for:

Safety Recall Y26 / NHTSA 21V-398 Wheel Studs

NOTE: Updated Axle Flange bolt part number chart on page 16 figure 18.

Remedy Available

NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.

Subject

The flanged wheel lug nuts on about 435,580 of the above vehicles may have been over-torqued during service to an incorrect torque specification in the Service & Owner’s manuals. A yielded wheel stud may eventually break, which could lead to a wheel separating from the vehicle during operation. A wheel separating from the vehicle could cause a vehicle crash without prior warning and/or the wheel/tire could pose a risk to other vehicles or pedestrians.

Repair

Remove all four wheel and tire assemblies and inspect all wheel studs – reference section Wheel Stud Inspection Procedure.
1. One (1) “Mopar Essential Tool #2077700030 – Go/No-Go Gauge” was shipped to every dealer the week of November 1, 2021. Please ensure the gauge is kept in a secure location to be utilized for the Tool Call Center ( 1-855-298- 2687 / www.moparessentialtools.com ). duration of this campaign.
1. If there are any questions regarding delivery of the “Mopar Essential Tool #2077700030 – Go/No-Go Gauge”, contact the Mopar Essential Tool Call Center ( 1-855-298-2687 / www.moparessentialtools.com ).
1. Additional tools are available in limited quantities, if required. Utilize the above Mopar Essential Tool Call Center or website to submit a request.

If any of the wheel studs do not pass inspection – reference sections B. Front Axle Stud Removal and Installation Procedure or section C. Rear Axle Stud Removal and Installation Procedure. If all studs pass inspection, proceed to item #3.

Dealers are required to locate the lug nut torque specification page in the owner’s manual/user’s manual and attach a label over the existing lug nut torque specifications information page. Also insert and staple the addendum card to the same page – reference section D. Owner’s Manual Update.
1. Process Steps to obtain Addendum Card(s) and/or Adhesive Label(s):
  1. Access the “DealerCONNECT” website.
  2. Select the “Marketing” link in the header of DealerCONNECT.
  3. Locate the “Product Information” section heading on the Marketing page.
  4. Select the “Literature and Merchandising Materials” link in the product information section.
  5. Locate the “Mopar” section heading on the Literature and Merchandising Materials page.
  6. Select the “Recall Labels /Cards” link listed in the MOPAR section.
  7. Select Item>Update Cart>Submit Order.
1. Reference: Y26 or Y36 Addendum and Label/Sticker – they are the same.

1. Dealers can order a minimum of 10 pieces (both labels and addendum cards) at a time and a maximum of 50 pieces. Note that labels and addendum cards should be ordered in sets.

Note: due to the nature of this repair, fleet certified dealers should be utilized for trucks with upfits (flat beds, etc.).

Parts Information

Due to the significant quantity of vehicles and parts involved in this campaign, a STAR Case must be submitted in order to request parts.

Please access Cherwell via the Service Library link to create a STAR Case.

Please provide the VIN, Model Year and Family, Mileage, Dealer Code and failed stud location(s) and quantities (i.e. Driver Front – 2, Passenger Rear – 4). Due to the complexity of the rear stud replacement, also confirm and provide the part numbers (CSZMYXXXAA – 1) appropriately corresponding to the vehicle. Review the parts lists below and provide an accurate list of the parts required in STAR Case.

Important – When submitting a STAR Case-On the Repair Information Screen when selecting the “Next Step” – be sure to select “Y26 Wheel Stud Recall” from the list of options. This will route your ticket to the appropriate agent. DO NOT select “I will wait for STAR Response, or any other available option.

NOTE: Parts are packaged in kits. Most kits contain material to repair one or more wheels depending on the number of failed studs per truck. It is expected that

the unused parts are maintained for future vehicles requiring repair. PLEASE CHECK YOUR DEALER INVENTORY PRIOR TO PROVIDING REQUIRED PARTS LIST TO STAR.

STAR will then verify that all of the required information is accurate, and will place the order for the appropriate parts.

Dealers must place their own axle fluid orders, if fluid is needed.

#	MY	Vehicle	Axle Sales Code	Required	Part Description	C-Kit P/N	Qty per C-Kit	Qty.
1	20122021	D2 DD DP	–	Failed Inspection	M14x1.50×70.00 Wheel Stud – Front	CSZMY261AA	10	ONLY quantity failing inspection is needed; note: DP – 10 per wheel, Others – 8 per wheel; x 2 rear wheels
2	20122021	DP	–	Failed Inspection	M14x1.50×88.00 Wheel stud – Rear	CSZMY262AA	8	ONLY quantity failing inspection is needed; note: DP – 10 per wheel x 2 rear wheels
3	20122021	D2 DD	–	Failed Inspection	M14x1.50×80.00 Wheel Stud – Rear	CSZMY263AA	5	ONLY quantity failing inspection is needed; note: 8 per wheel x 2 rear wheels
4	20122021	D2 DD DP	–	ONLY if needed	Flanged Lug Nut	CSZMY264AA	8	ONLY if needed; note: DP – 10 per wheel, Others – 8 per wheel; x 4 front/rear wheels
5A	20122021	D2 DD	DRX	Required for Rear Stud Replacement	BOLT, Rear Hub – Hex Flange Head, 7/16-14×35.00	CSZMY266AA	8	required when any REAR studs fail inspection; note: 8 per wheel; x2 rear wheels
5B	20192021	DD	DRC	Required for Rear Stud Replacement	BOLT, Rear Hub – Hex Flange Head, 7/16-14×35.00	CSZMY266AA	8	required when any REAR studs fail inspection; note: 8 per wheel; x2 rear wheels
5C	20122018	D2	DRS	Required w/ Rear Stud Replacement	BOLT, Rear Hub – Hex Flange Head, 7/16-14×35.00	CSZMY266AA	8	required when any REAR studs fail inspection; note: 8 per wheel; x2 rear wheels
6A	20192020	D2	DRC	Required for Rear Stud Replacement	Bolt, M12 Rear hub	CSZMY267AA	8	required when any REAR studs fail inspection; note: 8 per wheel; x2 rear wheels
6B	2021	D2	DRC	Required for Rear Stud Replacement	BOLT, M12 Rear Hub	CSZMY267AA	8	required when any REAR studs fail inspection; note: 12 per wheel; x2 rear wheels
6C	20192021	DP	DRY	Required for Rear Stud Replacement	BOLT, M12 Rear Hub	CSZMY267AA	8	required when any REAR studs fail inspection; note: 8 per wheel; x2 rear wheels
7	20122018	DP	DRT	Required w/ Rear Stud Replacement	BOLT, M12 Rear Hub	CSZMY26JAA	8	required when any REAR studs fail inspection; note: 8 per wheel; x2 rear wheels
8	20122018	D2 DD	DRX / DRS	Required w/ Rear Stud Replacement	Seal, Wheel Bearing	CSZMY269AA	5	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
9A	20192021	D2 DD	DRX	Required for Rear Stud Replacement	Seal, Wheel Bearing	CSZMY26BAA	2	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
9B	20192021	DD	DRC	Required for Rear Stud Replacement	Seal, Wheel Bearing	CSZMY26BAA	2	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
10	20122018	DP	DRT	Required w/ Rear Stud Replacement	Seal, Wheel Bearing	CSZMY26KAA	4	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
11A	20192021	D2	DRC	Required for Rear Stud Replacement	Seal, Wheel Bearing	CSZMY26DAA	5	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
11B	20192021	DP	DRY	Required for Rear Stud Replacement	Seal, Wheel Bearing	CSZMY26DAA	5	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
12A	20192021	D2 DD	DRX	Required for Rear Stud Replacement	O-Ring, Axle Shaft	CSZMY26CAA	10	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
12B	20192021	DD	DRC	Required for Rear Stud Replacement	O-Ring, Axle Shaft	CSZMY26CAA	10	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
13	20192021	D2	DRC	Required for Rear Stud Replacement	O-Ring, Axle Shaft	CSZMY26EAA	10	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
14	20122018	D2 DD	DRX / DRS	Required w/ Rear Stud Replacement	O-Ring, Axle Shaft	CSZMY26AAA	8	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
15	20122018	DP	DRT	Required w/ Rear Stud Replacement	O-Ring, Axle Shaft	CSZMY268AA	4	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
16	20192021	DP	DRY	Required for Rear Stud Replacement	O-Ring, Axle Shaft	CSZMY26FAA	10	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
17	20122021	DP	–	Required for Rear Stud Replacement	Bolt, Rear Rotor to hub	CSZMY26GA A	10	required when any REAR studs fail inspection; note: 10 per wheel; x2 rear wheels
18	20122021	D2 DD	–	Required for Rear Stud Replacement	Bolt, Rear Rotor to hub	CSZMY26HAA	8	required when any REAR studs fail inspection; note: 8 per wheel; x2 rear wheels
19	20122021	DP	–	Required for Rear Stud Replacement	Bolt, Tone Ring	CSZMY265AA	5	required when any REAR studs fail inspection; note: 5 per wheel; x2 rear wheels

Axle Fluid Part Numbers

MY	Vehicle	Sales Code	Axle Fluid PN
2012-2018	D2,DD, DX	DRX	68210057AB
2012-2018	D2	DRS	68210057AB
2012-2018	DP	DRT	68218655AA MS-9763
2019-2021	DP	DRY	68449546AA MS-A0759
2019-2021	D2,DD	DRX	68449546AA MS-A0759
2019-2021	D2	DRC	68449547AA MS-8985

Parts Return

Parts returns are not required for this campaign.

Special Tools

The following special tools are required to perform this repair:

➢ 8677	Remover, Ball Joint
➢ 2067700030	Guide, Hub
➢ 8954A	Socket, Hub Nut 6 Pin
➢ 2029500030	Socket, Hub Nut 9 Pin
➢ 2066600030	Socket, Hub Nut 12 Pin
➢ 2066700030	Installer, Hub Seal (12.0” Ring Gear)
➢ 8693	Installer, Hub Seal (11.5” Ring Gear)
➢ C-4171	Handle
➢ 2077700030	Stud Inspection Tool

Service Procedure

A. Wheel Stud Inspection Procedure

Remove the front and rear wheel and tire assemblies.

Using a wire brush clean the threads on all of the wheel studs.

Measure approximately 25mm from the axle flange surface up the stud and place a mark (Figure 3). If no measurement tool is available, use the color of the stud to identify the measurement area (Figure 2).

Attempt to insert the stud measurement tool in the following locations of the stud at different angles: (Figure 2). a) At the base of the wheel stud.

a) At the base of the wheel stud.

b) At the center of the 25mm measurement area.

c) Near the 25mm mark.

Did the measurement tool insert fully into ANY of the wheel studs at all three locations? See sample illustrations below (Figure 3 and Figure 4).

If YES (aka. any Bad Studs), continue to section B. Front Axle Stud Removal and Installation Procedure or section C. Rear Axle Stud Removal and Installation, depending on failed stud wheel location.

If NO (aka. All Good Studs), reinstall the wheel and tire assemblies by tightening all of the lug nuts to 175N·m (129ft. lbs.) and continue to section D. Owner’s Manual Update.

B. Front Axle Stud Removal and Installation Procedure

Raise and support the vehicle.

Remove the front tires and wheel assemblies.

Attach special tool 8677 onto the front hub and press the wheel stud out of the wheel hub (Figure 5).

Install the NEW wheel stud into the flange.

Install three proper sized washers onto the stud, then install a lug nut with the flat side of the nut against the washer.

Tighten the lug nut until the stud is pulled into the hub flange. Verify that the stud is properly seated into the flange and no gap is present (Figure 6).

NOTE: Do not use an air impact tool to install the stud.

NOTE: Do Not Exceed 175 N·m (129ft. lbs.) of torque on the lug nut.

Remove the lug nut and washers.

Install the wheel and tire assemblies.

Tighten the lug nuts to 175 N·m (129ft. lbs.).

NOTE: Lug Nut torque specification is a NEW revised specification.

Lower the vehicle.

If required, proceed to section C. Rear Axle Stud Removal and Installation Procedure.

If rear studs do not require replacement, proceed to section D. Owner’s Manual Update.

C. Rear Axle Stud Removal and Installation Procedure

Raise and support the vehicle.

Remove the rear tire and wheel assemblies.

Remove the brake caliper adaptor bolts and brake caliper as an assembly and support the caliper (Figure 8).

Remove the axle flange bolts (Figure 9).

Slide the axle shaft out of the axle tube.

Remove the retaining clip from the hub. Note the direction it is installed (Figure 10).

Remove the hub nut key (Figure 11).

NOTE: If hub nut key will not remove freely, loosen or tighten hub nut to free the key.

Using Socket, Hub Nut 6 Pin 8954A, or Socket, Hub Nut 9 Pin 2029500030, or Socket, Hub Nut 12 Pin 2066600030 remove the hub nut (Figure 12).

Remove the hub assembly from the vehicle and set on a clean surface.

If equipped: Remove the tone ring bolts.

If equipped: Remove the tone ring.

Place a mark on the hub and rotor for re-assembly.

Remove the rotor bolts (Figure 13).

Separate the brake rotor from the wheel hub.

Attach special 8677 tool to hub and extract the wheel stud(s) (Figure 14).

Install the NEW stud into the flange, install three proper sized washers onto the NEW stud, then install a lug nut.

Tighten the lug nut until the stud is pulled into the hub flange. Verify that the stud is properly seated into the flange and no gap is present.

NOTE: Do not use an air impact tool to install the stud.

NOTE: Do Not Exceed 175 N·m (129ft. lbs.) of torque on the lug nut.

Remove the lug nut and washers.

Pry out the hub bearing seal from the back of the hub.

Wipe the inner hub clean and repack the inner and out bearings with grease.

Install the rear hub bearing.

Install NEW grease seal with Installer, Hub Seal 2066700030 and Handle C-4171 for 12.0” Ring Gear or Installer, Hub Seal 8693 for 11.5” Ring Gear (Sales Code DRC = 12.0”) (Sales Code DRX =11.5”) (Figure 15).

Align the hub and rotor marks previously marked, and position the brake rotor to the wheel hub.

Install the NEW rotor to hub bolts and tighten to 155N·m (114ft. lbs.).

If equipped: Position the tone ring to the rotor.

If equipped: Install the tone ring bolts and tighten to 26 N·m (17ft. lbs.).

Install the Guide, Hub 2012800031 hub guide onto the axle tube and slide the hub over the guide and onto the axle tube and install front bearing into the hub (Figure 16).

Install the hub bearing nut Socket, Hub Nut 2029500030 and tighten the hub bearing nut to 95 N·m (70 ft. lbs.) then reverse the nut 30° and align to the nearest notch (Figure 11).

Install the hub nut locking key (Figure 11).

Install the retainer ring (Figure 10).

NOTE: Retaining ring follows threads, with the hook side on the closest thread to the key.

Clean the axle flange and hub.

Install a NEW Axle Shaft O-ring or gasket (Figure 17).

Slide axle shaft into the axle tube.

Install NEW axle shaft flange bolts and tighten the bolts to your specific vehicle family, model, year and sales code, and bolt part number, see chart below (Figure 18).

Position the caliper adapter and caliper to the mounting bracket (Figure 8).

Install the two rear caliper adapter bolts and tighten to:

2012 – 2018 D2, DD 300N·m (221ft. lbs.) (Figure 8).

2019 – 2021 D2, DD 353N·m (260ft. lbs.) (Figure 8).

2012 – 2021 DP 545N·m (402ft. lbs.) (Figure 8).

Remove the rear differential oil fill plug (Figure 19).

Verify the oil level is within 0.25” of the fill plug, add as needed (Figure 19).

Install the fill plug and tighten to 32N·m (24ft. lbs.)

Install the tire and wheel assemblies.

Tighten the lug nuts to 175 N·m (129ft. lbs.).

NOTE: Lug Nut torque specification is a NEW revised specification.

Lower the vehicle and proceed to Section D. Owner’s Manual Update.

D. Owner’s Manual Update

Obtain the owner’s/user’s manual from the vehicle’s glove box, and attach the adhesive label over the existing wheel lug nut torque specifications section. Staple the addendum card onto the same page of the manual and reinstall owner’s/user’s manual into the glove box (Figure 20).

NOTE: If the owner’s manual is not available, provide the addendum/label to the customer and advise them to attach the label and the addendum card in the lug nuts torque section of the manual.

INFORMATION LOCATION MAY VARY FROM VEHICLE FAMILY AND MODEL YEAR. Please ensure the label is placed over the existing incorrect torque information. The following two examples are variances in location of the lug nut torque specification:

SEOCONTENT-START

This notice applies to your vehicle,
Y26/NHTSA 21V-398
YOUR SCHEDULING OPTIONS
1. Visit recalls.mopar.com to sign up
for email or SMS notifications for
when remedy parts become
available. You will be asked to
provide your Vehicle Identification
Number (VIN), provided above
2. Scan below using your smartphone
or tablet to sign up to be notified
when remedy parts become
available
3. Wait for FCA US to contact you
again, by mail, with a follow-up
recall notice when remedy parts are
available
4. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent can sign you up to be notified
when remedy parts become
available, or answer any other
questions you may have
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall Y26.
IMPORTANT SAFETY RECALL
Wheel Studs
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety
Act.
FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain
[2012 – 2020 Model Year (D2) Ram 3500 Pickup, (DD) Ram 3500 Cab Chassis, and (DP)
Ram 4500/5500 Cab Chassis] trucks.
WHY DOES MY VEHICLE NEED REPAIRS?
The flanged wheel lug nuts on your vehicle [1] may have been over-torqued during service to
an incorrect torque specification in the Service & Owner’s manuals. A yielded wheel stud
may eventually break, which could lead to a wheel separating from the vehicle during
operation. A wheel separating from the vehicle could cause a vehicle crash without prior
warning and/or the wheel/tire could pose a risk to other vehicles or pedestrians.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
The remedy for this condition is not currently available. We are making every effort to
finalize the remedy as quickly as possible, and will service your vehicle free of charge (parts
and labor).
FCA US will contact you again, by mail, with a follow-up recall notice when the remedy is
available. Once you receive your follow-up notice, simply contact your Chrysler eBay , Jeep eBay ®,
Dodge eBay or RAM eBay dealer right away to schedule a service appointment [2]. Additional options for
your next steps are included on the left side of this notification. We appreciate your patience.
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online [3].
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank
you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
VEHICLE PICTURE
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
LOGO
QR Code
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY 1-800-424-9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-
8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

****************************************************************************************************************

This notice applies to your vehicle,
Y26/NHTSA 21V-398
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler eBay / Dodge eBay / Jeep eBay ® / RAM eBay BusinessLink / Dealership.
2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment
3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.
Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall Y26.
IMPORTANT SAFETY RECALL
Wheel Studs
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain [2012 – 2020 Model Year (D2) Ram 3500 Pickup, (DD) Ram 3500 Cab Chassis, and (DP) Ram 4500/5500 Cab Chassis] trucks.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
The flanged wheel lug nuts on your vehicle [1] may have been over-torqued during service to an incorrect torque specification in the Service & Owner’s manual, which can yield a wheel stud. A yielded wheel stud may eventually break, which could lead to a wheel separating from the vehicle during operation. A wheel separating from the vehicle could cause a vehicle crash without prior warning and/or the wheel/tire could pose a risk to other vehicles or pedestrians.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will inspect all the wheel studs and update the torque specification in the owner’s information. If any wheel stud is found that has potentially yielded, it will be replaced and the lug nuts will be tightened to the updated torque specification. The estimated repair time is about 2 hours. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.
Please note that your vehicle might have been sold under a second stage manufacturer brand name and is different than the model indicated above. However, your vehicle has to be serviced at an authorized Chrysler eBay / Dodge eBay / Jeep eBay ® / RAM eBay / BusinessLink Dealership for all FCA recalls.
TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER eBay , DODGE eBay , JEEP eBay , RAM eBay OR BUSINESSLINK DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
LOGO
VEHICLE PICTURE
QR Code
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-
9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

*******************************************************************************************************************

06/08/2021
_____________________________________________________________________
New Safety Recall Advanced Communication – Y26
FCA US LLC (FCA US) has announced a safety recall on certain 2012 through 2021 Model Year (D2) Ram eBay 3500 Pickup, (DD) Ram eBay 3500 Cab Chassis, (DP) Ram eBay 4500/5500 Cab Chassis trucks.
VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles.
Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles with flanged lug nuts may have their lug nuts over-torqued during service due to an incorrect torque specification in the Service & Owner’s manuals. A yielded wheel stud may eventually break, which could lead to a wheel separating from the vehicle during operation. A wheel separating from the vehicle could cause a vehicle crash without prior warning and/or the wheel/tire could pose a risk to other vehicles or pedestrians.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to inspect the wheel studs and update the torque specification in owner’s information and published service documents. Vehicles found with studs that are potentially yielded will have a new stud installed and the lug nuts tightened to the updated torque specification. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in the 3rd Quarter of 2021.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process.

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UPDATES – SAFETY RECALL Y26
WHEEL STUDS
NOV 2021
Please see below for updates on the Safety Recall Y26:
• Safety Recall Y26 Dealer Service Instructions for MY 2019- 2021 tentative release Nov. 23, 2021
• Measurement gauge being shipped to dealers the week on Nov. 1st.
• Please secure the gauge once received
• Do not use the gauge until Dealer Service Instructions are released
• Information flyer below is included in gauge shipment package
• Subsequent phase launch dates for MY 2012-2018 have not yet been finalized
Y26 Safety Recall Affected trucks:
• (D2) Ram eBay 3500 pickup
• (DD) Ram eBay 3500 Cab Chassis
• (DP) Ram eBay 4500/5500 Cab Chassis
Thank you,
Mopar

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05/28/2021
_____________________________________________________________________
New Safety Recall Advanced Communication – Y26
FCA US LLC (FCA US) has announced a safety recall on certain 2012 through 2021 Model Year (D2) Ram eBay 3500 Pickup, (DD) Ram eBay 3500 Cab Chassis, (DP) Ram eBay 4500/5500 Cab Chassis trucks.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles with flanged lug nuts may have their lug nuts over-torqued during service due to an incorrect torque specification in the Service & Owner’s manuals. A yielded wheel stud may eventually break, which could lead to a wheel separating from the vehicle during operation. A wheel separating from the vehicle could cause a vehicle crash without prior warning and/or the wheel/tire could pose a risk to other vehicles or pedestrians.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to inspect the wheel studs and update the torque specification in owner’s information and published service documents. Vehicles found with studs that are potentially yielded will have a new stud installed and the lug nuts tightened to the updated torque specification. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in the 3rd Quarter of 2021.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC

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ADDITIONAL UPDATE – SAFETY RECALL
Y26 – WHEEL STUDS
NOV 2021
As previously communicated, Safety Recall Y26 Dealer Service Instructions for MY 2019 – 2021 release Nov. 23, 2021.
In addition to previous gauge information communicated, please see below for updates on the Safety Recall Y26:
• Completion of Y26 MY 2019-2021 will require a label over the lug nut torque specification page in the Owner’s Manual and insertion of an
addendum card
• To obtain Labels and Addendum cards, follow the instructions below:
• PROCESS STEPS TO OBTAIN ADDENDUM CARD(S) AND/OR ADHESIVE LABEL(S):
1. Access DealerCONNECT.
2. Select Marketing in the header of DealerCONNECT.
3. Locate the Product Information section heading on the Marketing page.
4. Select Literature and Merchandising Materials in the Product Information section.
5. Locate the Mopar section heading on the Literature and Merchandising Materials page.
6. Select Recall Labels /Cards listed in the MOPAR section.
7. Select Item > Update Cart > Submit Order.
• Dealers can order a minimum of 10 pieces (both labels and addendum cards), a maximum of 50 pieces at a time. Note: Labels and addendum
cards should be ordered in sets.
Reminder
• Measurement gauge shipped to dealers the week of Nov. 1.
• Do not use the gauge until Dealer Service Instructions are released.
• Information flyer to the right is included in gauge shipment package.
• Contact Mopar Essential Tools for gauge issues (1-855-298-2687).
• Subsequent phase launch dates for MY 2012-2018 have not yet been finalized.
Y26 Safety Recall Affected Trucks
• (D2) Ram eBay 3500 pickup
• (DD) Ram eBay 3500 Cab Chassis
• (DP) Ram eBay 4500/5500 Cab Chassis
Thank you,
Mopar

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Revised 06/17/2021
_____________________________________________________________________
REVISED Safety Recall Advanced Communication – Y26
FCA US LLC (FCA US) has announced a safety recall on certain 2012 through 2021 Model Year (D2) Ram eBay 3500 Pickup, (DD) Ram eBay 3500 Cab Chassis, (DP) Ram eBay 4500/5500 Cab Chassis trucks.
VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles.
Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles with flanged lug nuts may have their lug nuts over-torqued during service due to an incorrect torque specification in the Service & Owner’s manuals. A yielded wheel stud may eventually break, which could lead to a wheel separating from the vehicle during operation. A wheel separating from the vehicle could cause a vehicle crash without prior warning and/or the wheel/tire could pose a risk to other vehicles or pedestrians.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to inspect the wheel studs and update the torque specification in owner’s information and published service documents. Vehicles found with studs that are potentially yielded will have a new stud installed and the lug nuts tightened to the updated torque specification. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in the 3rd Quarter of 2021.
ADDITIONAL INFORMATION
Vehicles placed in this campaign are either sold, available via bailment or fleet, or have a claim or narrative pertaining to possible wheel and tire removal. If justification can be provided that a vehicle in this campaign has NOT had the wheels and tires removed, re-torqued or modified, a request can be submitted for review for a potential change to the campaign number. Note that sold units are not eligible for this process. IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process.
Please follow the process below to submit a request, along with the required documentation:
– Contact your RAM eBay Area Manager or Small Business Sales Specialist to discuss your situation and confirm the vehicle does in fact meet the requirements to move forward with the request.
– Follow the instructions on the next page to provide documentation and your acknowledgement of the information provided in the letter below.
– Submit the documentation back to your RAM eBay Area Manager or Small Business Sales Specialist.
– The Vehicle Safety and Regulatory Compliance team and Office of the General Counsel will review for disposition.
If approved, the vehicle will be manually transferred from Y26 to Y36 and the appropriate recall instructions will need to be followed by the dealer.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC
DEALER REQUEST TO EVALUATE VIN(S) IN Y26 SAFETY CAMPAIGN
Instructions:
– Copy and paste the text below onto dealer and/or bailment company letterhead
o Note: depending on vehicle location, may require BOTH dealer and bailment company letters (i.e. if vehicle moved locations)
– Add VINs and rationale/reason for transfer (i.e. unwound sale, upfit w/o wheel/tire removal, etc.)
– Sign and date as appropriate by Service Manager or higher level management
– Submit to appropriate company representative
ATTN: FCA US LLC Vehicle Safety & Regulatory Compliance / Office of the General Counsel
I am aware that FCA US LLC (FCA US) has announced a safety recall on certain 2012 through 2021 Model Year (D2/DD/DP) RAM eBay 3500-5500 vehicles. Some of the above vehicles with flanged lug nuts may have their lug nuts over-torqued during service due to an incorrect torque specification in the Service & Owner’s manuals. Reference campaigns #Y26 and #Y36.
The following VIN(s) are currently live and searchable under campaign #Y26. I certify that this/these VIN(s) have not had ANY of the four (4) wheels and tires removed, re-torqued or modified. Therefore, I am requesting review of these VIN(s) for transfer from campaign #Y26 to #Y36. I will then appropriately close campaign #Y36 according to the FCA US released dealer instructions posted on Dealer Connect under Recall Central.
VIN(s)
xxxxxxxxxxxx Reason: __________________________________________________________
xxxxxxxxxxxx Reason: __________________________________________________________
xxxxxxxxxxxx Reason: __________________________________________________________
___________________________ ________________________
Service Manager Date

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 Copyright 2021, FCA US LLC, All Rights Reserved
DEALER CODE – XXXXX June 7, 2021
Dealer Name
Dealer Address
Attention Service Manager:
FCA US LLC (FCA US) has announced a safety recall on certain 2012 through 2021 Model Year (D2/DD/DP) RAM eBay 3500-5500 vehicles. Reference campaign #Y36.
VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles.
Our records indicate you took delivery of one or more 2012-2021 RAM eBay 3500-5500 vehicles listed below and that there has not been service performed on the vehicles which included wheel and tire removal. These vehicles are eligible for review and possible closure of the campaign per the released dealer instructions on Dealer Connect under Recall Central.
Therefore, we kindly ask that you follow the dealer instructions to utilize the owner’s information addendum cards and adhesive labels included in this package to remedy the vehicles.
If you have already sold any of these vehicles, this remedy is not applicable. Further instructions on the remedy for all sold vehicles and other excluded vehicles (reference campaign #Y26) will be provided at a later date.
We apologize for the inconvenience and appreciate your assistance with this matter.
Affected VIN’s (Last 8 digits):
TBD
TBD
Total VIN’s = #

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Safety Recall Y26 – Wheel Studs Page 22
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments.
Use the following labor operation numbers and time allowances:
The main LOP’s are based on ONE wheel stud being replaced per axle. For additional wheel studs, claim the related LOP as appropriate.
Labor Operation Time
Number Allowance
Inspect Wheel Studs 22-Y2-61-81 0.6 hours
If pass, insert addendum card/label and close recall.
Inspect and Replace Wheel Studs – Front 22-Y2-61-82 0.7 hours
(One Side or Both Sides)
Inspect and Replace Wheel Studs – Rear 22-Y2-61-83 1.6 hours
(One Side)
Inspect and Replace Rear Wheel Studs – Rear 22-Y2-61-84 2.5 hours
(Both Sides)
Inspect and Replace Wheel Studs – Front 22-Y2-61-85 1.6 hours
(One Side or Both Sides) and Rear (One Side)
Inspect and Replace Wheel Studs – Front 22-Y2-61-86 2.5 hours
(One or Both Sides) and Rear (Both Sides)
Related Operations
Replacement of up to 2 additional studs 22-Y2-61-50 0.1 hours
(Can be claimed multiple times as required)
10 Lug Equipped 22-Y2-61-60 0.1 hours
Antilock Brakes Equipped (Tone Wheel) 22-Y2-61-61 0.2 hours
Completion Reporting and Reimbursement
Safety Recall Y26 – Wheel Studs Page 23
Floor Plan Reimbursement 95-95-95-97 Calculate
See Below
Floor Plan Reimbursement represents the vehicle’s average daily allowance (see table below) multiplied by the number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale to the date that the remedy was made available. Note: If the vehicle was received by your dealership (KZX date) AFTER the stop sale date, you will use the KZX date instead of the stop sale date. For this Recall, the stop sale was initiated on 06/08/2021.
The remedy was made available for 2019 – 2021 models on 11/23/2021, therefore, the number of days cannot exceed 169 days.
The remedy was made available for 2015 – 2018 models on 12/21/2021, therefore, the number of days cannot exceed 196 days.
Vehicle
Average Daily Allowance
2015 – 2021 D2
2015 – 2021 DD
2015 – 2021 DP
NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.
All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached. Floor Plan Reimbursement Dealer Notification Owner Notification and Service Scheduling
Safety Recall Y26 – Wheel Studs Page 24
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC Vehicle Lists, Global Recall System, VIP and Dealer Follow Up Additional Information
This notice applies to your vehicle,
Y26/NHTSA 21V-398
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler eBay / Dodge eBay / Jeep eBay ® / RAM eBay BusinessLink / Dealership.
2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment
3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.
Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall Y26.
IMPORTANT SAFETY RECALL
Wheel Studs
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain [2012 – 2020 Model Year (D2) Ram 3500 Pickup, (DD) Ram 3500 Cab Chassis, and (DP) Ram 4500/5500 Cab Chassis] trucks.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
The flanged wheel lug nuts on your vehicle [1] may have been over-torqued during service to an incorrect torque specification in the Service & Owner’s manual, which can yield a wheel stud. A yielded wheel stud may eventually break, which could lead to a wheel separating from the vehicle during operation. A wheel separating from the vehicle could cause a vehicle crash without prior warning and/or the wheel/tire could pose a risk to other vehicles or pedestrians.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will inspect all the wheel studs and update the torque specification in the owner’s information. If any wheel stud is found that has potentially yielded, it will be replaced and the lug nuts will be tightened to the updated torque specification. The estimated repair time is about 2 hours. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.
Please note that your vehicle might have been sold under a second stage manufacturer brand name and is different than the model indicated above. However, your vehicle has to be serviced at an authorized Chrysler eBay / Dodge eBay / Jeep eBay ® / RAM eBay / BusinessLink Dealership for all FCA recalls.
TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER eBay , DODGE eBay , JEEP eBay , RAM eBay OR BUSINESSLINK DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
LOGO
VEHICLE PICTURE
QR Code
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-
9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

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SEOCONTENT-END

30 Affected Products

Vehicles


MAKE	MODEL	YEAR
RAM	3500	2012-2021
RAM	4500	2012-2021
RAM	5500	2012-2021

31 Associated Documents

Recall Quarterly Report #1, 2021-2

RCLQRT-21V398-3281.PDF 211.14KB

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2012 – 2021	(D2)	Ram 3500 Pickup
	(DD)	Ram 3500 Cab Chassis
	(DP)	Ram 4500/5500 Cab Chassis

Summary

Remedy

Notes

Safety Recall Y26 / NHTSA 21V-398 Wheel Studs

Remedy Available

Subject

Repair

Parts Information

Parts Return

Special Tools

Service Procedure

A. Wheel Stud Inspection Procedure

B. Front Axle Stud Removal and Installation Procedure

C. Rear Axle Stud Removal and Installation Procedure

D. Owner’s Manual Update

Latest Recalls Documents

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