Safety Recall Y36 – Wheel Studs – 2012-2021 RAM 3500/4500/5500

May 27, 2021 NHTSA CAMPAIGN NUMBER: 21V398000

Wheel Studs May Break

Wheel separation can cause a vehicle crash.

 

NHTSA Campaign Number: 21V398

Manufacturer Chrysler (FCA US, LLC)

Components WHEELS

Potential Number of Units Affected 447,985

 

Summary

Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner’s Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.

 

Remedy

Dealers will update the torque specification in the owner’s manual and other published service documents. Dealers will also inspect the vehicle’s wheel studs, replacing them if necessary, free of charge. Owner notification letters were mailed on November 30, 2021. Campaign Y36 owner notification letters were mailed on November 30, 2021. Campaign Y26 owner notification letters were mailed on December 1, 2021. Owners may contact FCA US customer service at 1-800-853-1403. FCA US’s numbers for this recall are Y26 and Y36.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 

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Safety Recall Advanced Communication – Y26

FCA US LLC (FCA US) has announced a safety recall on certain 2012 through 2021 Model Year (D2) Ram 3500 Pickup, (DD) Ram 3500 Cab Chassis, (DP) Ram 4500/5500 Cab Chassis trucks.

VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles.

Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission.

 

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process.

 

REASON FOR THIS SAFETY RECALL

Some of the above vehicles with flanged lug nuts may have their lug nuts over-torqued during service due to an incorrect torque specification in the Service & Owner’s manuals. A yielded wheel stud may eventually break, which could lead to a wheel separating from the vehicle during operation. A wheel separating from the vehicle could cause a vehicle crash without prior warning and/or the wheel/tire could pose a risk to other vehicles or pedestrians.

 

SERVICE ACTION

FCA US will conduct a voluntary safety recall to inspect the wheel studs and update the torque specification in owner’s information and published service documents. Vehicles found with studs that are potentially yielded will have a new stud installed and the lug nuts tightened to the updated torque specification. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in the 3rd Quarter of 2021.

 

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Revision 2 December 2021

Dealer Service Instructions for:

Safety Recall Y36 / NHTSA 21V-398 Wheel Studs

 

NOTE: Updated repair to commonize with Y26 campaign. The procedure and LOPs should be considered all NEW.

 

Remedy Available

2012 – 2021	(D2)	Ram 3500 Pickup
	(DD)	Ram 3500 Cab Chassis
	(DP)	Ram 4500/5500 Cab Chassis

 

NOTE:  Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.

 

IMPORTANT:  Some of the involved vehicles may be in dealer used vehicle inventory.  Dealers should complete this recall service on these vehicles before retail delivery.  Dealers should also perform this recall on vehicles in for service.

Involved vehicles can be determined by using the VIP inquiry process.

 

Subject

The flanged wheel lug nuts on about 11,000 of the above vehicles may have been over-torqued during service to an incorrect torque specification in the Service & Owner’s manuals. A yielded wheel stud may eventually break, which could lead to a wheel separating from the vehicle during operation. A wheel separating from the vehicle could cause a vehicle crash without prior warning and/or the wheel/tire could pose a risk to other vehicles or pedestrians.

 

Repair

The Y36 campaign launched in June, 2021 for vehicles without a history of service, upfit, etc.  The previous repair required dealers to review their own records, in addition to the vehicle’s, and confirm no service, upfitting, or any modifications were performed which required the removal of the wheels and tire assemblies.  If no service, upfitting, or modifications were performed, an addendum card and label were to be attached to the vehicle and the campaign need for the prior Interim LOP.  Any vehicle with the previous Interim  LOP (22closed.

 

At this time, the repair has now been updated to match the Y26 campaign repair to include a vehicle inspection.  Parts are now available, eliminating the Y3-6L-81) claimed, must now be inspected and repaired, if necessary.

 

PROCESS:

1. Remove all four wheel and tire assemblies and inspect all wheel studs – reference section Wheel Stud Inspection Procedure.
   1. One (1) “Mopar Essential Tool #2077700030 – Go/No-Go Gauge” was shipped to every dealer the week of November 1, 2021. Please ensure the gauge is kept in a secure location to be utilized for the duration of this campaign.
   2. If there are any questions regarding delivery of the “Mopar Essential Tool #2077700030 – Go/No-Go Gauge”, contact the Mopar Essential Tool Call Center ( 1-855-298-2687 / moparessentialtools.com ).
   3. Additional tools are available in limited quantities, if required. Utilize the above Mopar Essential Tool Call Center or website to submit a request.

 

2. If any of the wheel studs do not pass inspection – reference sections B. Front Axle Stud Removal and Installation Procedure or section C. Rear Axle Stud Removal and Installation Procedure.  If all studs pass inspection, proceed to item #3.

 

3. Dealers are required to locate the lug nut torque specification page in the owner’s manual/user’s manual and attach a label over the existing lug nut torque specifications information page. Also insert and staple the addendum card to the same page – reference section D. Owner’s Manual Update.
   1. Process Steps to obtain Addendum Card(s) and/or Adhesive Label(s):
      1. Access the “DealerCONNECT” website.
      2. Select the “Marketing” link in the header of DealerCONNECT.
      3. Locate the “Product Information” section heading on the Marketing page.
      4. Select the “Literature and Merchandising Materials” link in the product information section.
      5. Locate the “Mopar” section heading on the Literature and Merchandising Materials page.
      6. Select the “Recall Labels /Cards” link listed in the MOPAR section.
      7. Select Item>Update Cart>Submit Order. cards) at a time and a maximum of 50 pieces. Note that labels and

2. Reference: Y26 or Y36 Addendum and Label/Sticker – they are the same.
3. Dealers can order a minimum of 10 pieces (both labels and addendum addendum cards should be ordered in sets.

 

Parts Information

Due to the significant quantity of vehicles and parts involved in this campaign, a STAR Case must be submitted in order to request parts.

 

Please access Cherwell via the Service Library link to create a STAR Case.

 

Please provide the VIN, Model Year and Family, Mileage, Dealer Code and failed stud location(s) and quantities (i.e. Driver Front – 2, Passenger Rear – 4).  Review the parts lists below and provide required parts list in STAR Case.

 

Important – When submitting a STAR Case-On the Repair Information Screen when selecting the “Next Step” – be sure to select “Y26 Wheel Stud Recall” from the list of options. This will route your ticket to the appropriate agent. DO NOT select “I will wait for STAR Response, or any other available option.

 

NOTE:  Parts are packaged in kits.  Most kits contain material to repair one or more wheels depending on the number of failed studs per truck.  It is expected that

the unused parts are maintained for future vehicles requiring repair. PLEASE CHECK YOUR DEALER INVENTORY PRIOR TO PROVIDING REQUIRED PARTS LIST TO STAR.

 

STAR will then verify that all of the required information is accurate, and will place the order for the appropriate parts.

 

Dealers must place their own axle fluid orders, if fluid is needed.

 

#	MY	Vehicle	Axle Sales Code	Required	Part Description	C-Kit P/N	Qty per C-Kit	Qty.
1	20122021	D2 DD DP	–	Failed Inspection	M14x1.50×70.00 Wheel Stud – Front	CSZMY261AA	10	ONLY quantity failing inspection is needed; note: DP – 10 per wheel, Others – 8 per wheel; x 2 rear wheels
2	20122021	DP	DRY	Failed Inspection	M14x1.50×88.00 Wheel stud – Rear	CSZMY262AA	8	ONLY quantity failing inspection is needed; note: DP – 10 per wheel x 2 rear wheels
3	20122021	D2 DD	–	Failed Inspection	M14x1.50×80.00 Wheel Stud – Rear	CSZMY263AA	5	ONLY quantity failing inspection is needed; note: 8 per wheel x 2 rear wheels
4	20122021	D2 DD DP	–	ONLY if needed	Flanged Lug Nut	CSZMY264AA	8	ONLY if needed; note: DP – 10 per wheel, Others – 8 per wheel; x 4 front/rear wheels
5A	20122021	D2 DD	DRX	Required for Rear Stud Replacement	BOLT, Rear Hub – Hex Flange Head, 7/16-14×35.00	CSZMY266AA	8	required when any REAR studs fail inspection; note: 8 per wheel; x2 rear wheels
5B	20192021	DD	DRC	Required for Rear Stud Replacement	BOLT, Rear Hub – Hex Flange Head, 7/16-14×35.00	CSZMY266AA	8	required when any REAR studs fail inspection; note: 8 per wheel; x2 rear wheels
5C	20122018	D2	DRS	Required w/ Rear Stud Replacement	BOLT, Rear Hub – Hex Flange Head, 7/16-14×35.00	CSZMY266AA	8	required when any REAR studs fail inspection; note: 8 per wheel; x2 rear wheels
6A	20192020	D2	DRC	Required for Rear Stud Replacement	Bolt, M12 Rear hub	CSZMY267AA	8	required when any REAR studs fail inspection; note: 8 per wheel; x2 rear wheels
6B	2021	D2	DRC	Required for Rear Stud Replacement	BOLT, M12 Rear Hub	CSZMY267AA	8	required when any REAR studs fail inspection; note: 12 per wheel; x2 rear wheels
6C	20192021	DP	DRY	Required for Rear Stud Replacement	BOLT, M12 Rear Hub	CSZMY267AA	8	required when any REAR studs fail inspection; note: 8 per wheel; x2 rear wheels
7	20122018	DP	DRT	Required w/ Rear Stud Replacement	BOLT, M12 Rear Hub	CSZMY26JAA	8	required when any REAR studs fail inspection; note: 8 per wheel; x2 rear wheels
8	20122018	D2 DD	DRX / DRS	Required w/ Rear Stud Replacement	Seal, Wheel Bearing	CSZMY269AA	5	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
9A	20192021	D2 DD	DRX	Required for Rear Stud Replacement	Seal, Wheel Bearing	CSZMY26BAA	2	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
9B	20192021	DD	DRC	Required for Rear Stud Replacement	Seal, Wheel Bearing	CSZMY26BAA	2	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
10	20122018	DP	DRT	Required w/ Rear Stud Replacement	Seal, Wheel Bearing	CSZMY26KAA	4	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
11A	20192021	D2	DRC	Required for Rear Stud Replacement	Seal, Wheel Bearing	CSZMY26DAA	5	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
11B	20192021	DP	DRY	Required for Rear Stud Replacement	Seal, Wheel Bearing	CSZMY26DAA	5	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
12A	20192021	D2 DD	DRX	Required for Rear Stud Replacement	O-Ring, Axle Shaft	CSZMY26CAA	10	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
12B	20192021	DD	DRC	Required for Rear Stud Replacement	O-Ring, Axle Shaft	CSZMY26CAA	10	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
13	20192021	D2	DRC	Required for Rear Stud Replacement	O-Ring, Axle Shaft	CSZMY26EAA	10	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
14	20122018	D2 DD	DRX / DRS	Required w/ Rear Stud Replacement	O-Ring, Axle Shaft	CSZMY26AAA	8	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
15	20122018	DP	DRT	Required w/ Rear Stud Replacement	O-Ring, Axle Shaft	CSZMY268AA	4	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
16	20192021	DP	DRY	Required for Rear Stud Replacement	O-Ring, Axle Shaft	CSZMY26FAA	10	required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
17	20122021	DP	–	Required for Rear Stud Replacement	Bolt, Rear Rotor to hub	CSZMY26GA A	10	required when any REAR studs fail inspection; note: 10 per wheel; x2 rear wheels
18	20122021	D2 DD	–	Required for Rear Stud Replacement	Bolt, Rear Rotor to hub	CSZMY26HAA	8	required when any REAR studs fail inspection; note: 8 per wheel; x2 rear wheels
19	20122021	DP	–	Required for Rear Stud Replacement	Bolt, Tone Ring	CSZMY265AA	5	required when any REAR studs fail inspection; note: 5 per wheel; x2 rear wheels

 

Axle Fluid Part Numbers

MY	Vehicle	Sales Code	Axle Fluid PN
2012-2018	D2,DD, DX	DRX	68210057AB
2012-2018	D2	DRS
2012-2018	DP	DRT	68218655AA MS-9763
2019-2021	DP	DRY	68449546AA MS-A0759
2019-2021	D2,DD	DRX
2019-2021	D2	DRC	68449547AA MS-8985

 

Parts Return

Parts returns are not required for this campaign.

 

Special Tools

The following special tools are required to perform this repair:

➢ 8677	Remover, Ball Joint
➢ 2067700030	Guide, Hub
➢ 8954A	Socket, Hub Nut 6 Pin
➢ 2029500030	Socket, Hub Nut 9 Pin
➢ 2066600030	Socket, Hub Nut 12 Pin
➢ 2066700030	Installer, Hub Seal  (12.0” Ring Gear)
➢ 8693	Installer, Hub Seal  (11.5” Ring Gear)
➢ C-4171	Handle
➢ 2077700030	Stud Inspection Tool

 

Service Procedure

A. Wheel Stud Inspection Procedure

 

1. Remove the front and rear wheel and tire assemblies.

 

2. Using a wire brush clean the threads on all of the wheel studs.

 

3. Measure approximately 25mm from the axle flange surface up the stud and place a mark (Figure 3). If no measurement tool is available, use the color of the stud to identify the measurement area (Figure 2).

 

4. Attempt to insert the stud measurement tool in the following locations of the stud at different angles: (Figure 2). a) At the base of the wheel stud.

a) At the base of the wheel stud.

b) At the center of the 25mm measurement area.

c) Near the 25mm mark.

 

5. Did the measurement tool insert fully into ANY of the wheel studs at all three locations? See sample illustrations below (Figure 3 and Figure 4).

 

• If YES (aka. any Bad Studs), continue to section B. Front Axle Stud Removal and Installation Procedure or section C. Rear Axle Stud Removal and Installation, depending on failed stud wheel location.

 

• If NO (aka. All Good Studs), reinstall the wheel and tire assemblies by tightening all of the lug nuts to 175N·m (129ft. lbs.) and continue to section D. Owner’s Manual Update.

 

B.  Front Axle Stud Removal and Installation Procedure

 

1. Raise and support the vehicle.

 

2. Remove the front tires and wheel assemblies.

 

3. Attach special tool 8677 onto the front hub and press the wheel stud out of the wheel hub (Figure 5).

 

4. Install the NEW wheel stud into the flange.

 

5. Install three proper sized washers onto the stud, then install a lug nut with the flat side of the nut against the washer.

 

6. Tighten the lug nut until the stud is pulled into the hub flange. Verify that the stud is properly seated into the flange and no gap is present (Figure 6).

 

NOTE: Do not use an air impact tool to install the stud.

 

NOTE: Do Not Exceed 175 N·m (129ft. lbs.) of torque on the lug nut.

 

7. Remove the lug nut and washers.

 

8. Install the wheel and tire assemblies.

 

9. Tighten the lug nuts to 175 N·m (129ft. lbs.).

 

NOTE: Lug Nut torque specification is a NEW revised specification.

 

10. Lower the vehicle.

 

11. If required, proceed to section C. Rear Axle Stud Removal and Installation Procedure.

 

12. If rear studs do not require replacement, proceed to section D. Owner’s Manual Update.

 

C.  Rear Axle Stud Removal and Installation Procedure

1. Raise and support the vehicle.

 

2. Remove the rear tire and wheel assemblies.

 

3. Remove the     brake caliper adaptor bolts and brake caliper as an assembly and support the caliper (Figure 8).

 

4. Remove the axle flange bolts (Figure 9).

 

5. Slide the axle shaft out of the axle tube.

 

6. Remove the retaining clip from the hub. Note the direction it is installed (Figure 10).

 

7. Remove the hub nut key (Figure 11).

NOTE: If hub nut key will not remove freely, loosen or tighten hub nut to free the key.

 

8. Using Socket, Hub Nut 6 Pin 8954A, or Socket, Hub Nut 9 Pin 2029500030, or Socket, Hub Nut 12 Pin 2066600030 remove the hub nut (Figure 12).

 

9. Remove the hub assembly from the vehicle and set on a clean surface.

 

10. If equipped: Remove the tone ring bolts.

 

11. If equipped: Remove the tone ring.

 

12. Place a mark on the hub and rotor for re-assembly.

 

13. Remove the rotor bolts (Figure 13).

 

14. Separate the brake rotor from the wheel hub.

 

15. Attach special 8677 tool to hub and extract the wheel stud(s) (Figure 14).

 

16. Install the NEW stud into the flange, install three proper sized washers onto the NEW stud, then install a lug nut.

 

17. Tighten the lug nut until the stud is pulled into the hub flange. Verify that the stud is properly seated into the flange and no gap is present.

 

NOTE: Do not use an air impact tool to install the stud.

 

NOTE: Do Not Exceed 175 N·m (129ft. lbs.) of torque on the lug nut.

 

18. Remove the lug nut and washers.

 

19. Pry out the hub bearing seal from the back of the hub.

 

20. Wipe the inner hub clean and repack the inner and out bearings with grease.

 

21. Install the rear hub bearing.

 

22. Install NEW grease seal with Installer, Hub Seal 2066700030 and Handle C4171 for 0” Ring Gear or Installer, Hub Seal 8693 for 11.5” Ring Gear (Sales Code DRC = 12.0”) (Sales Code DRX=11.5”) (Figure 15).

 

23. Align the hub and rotor marks previously marked, and position the brake rotor to the wheel hub.

 

24. Install the NEW rotor to hub bolts and tighten to 155N·m (144ft. lbs.).

 

25. If equipped: Position the tone ring to the rotor.

 

26. If equipped: Install the tone ring bolts and tighten to 26 N·m (17ft. lbs.).

 

27. Install the Guide, Hub 2012800031 hub guide onto the axle tube and slide the hub over the guide and onto the axle tube and install front bearing into the hub (Figure 16).

 

28. Install the hub bearing nut

 

2029500030 and tighten the hub bearing nut to 95 N·m (70 ft. lbs.) then reverse the nut 30° and align to the nearest notch (Figure 11).

 

29. Install the hub nut locking key (Figure 11).

 

30. Install the retainer ring (Figure 10).

 

NOTE: Retaining ring follows threads, with the hook side on the closest  thread to the key.

 

31. Clean the axle flange and hub.

 

32. Install a NEW Axle Shaft O-ring or gasket (Figure 17).

 

33. Slide axle shaft into the axle tube.

 

34. Install NEW axle shaft flange bolts and tighten the bolts to your specific vehicle family, model, year and sales code, and bolt part number, see chart below (Figure 18).

 

35. Position the caliper adapter and caliper to the mounting bracket (Figure 8).

 

36. Install the two rear caliper adapter bolts and tighten to:

2012 – 2018 D2, DD 300N·m (221ft. lbs.) (Figure 8).

2019 – 2021 D2, DD 353N·m (260ft. lbs.) (Figure 8).

2012 – 2021 DP 545N·m (402ft. lbs.) (Figure 8).

 

37. Remove the rear differential oil fill plug (Figure 19).

 

38. Verify the oil level is within 0.25” of the fill plug, add as needed (Figure 19).

 

39. Install the fill plug and tighten to 32N·m (24ft. lbs.)

 

40. Install the tire and wheel assemblies.

 

41. Tighten the lug nuts to 175 N·m (129ft. lbs.).

 

NOTE: Lug Nut torque specification is a NEW revised specification. 

 

42. Lower the vehicle and proceed to Section D. Owner’s Manual Update.

 

D. Owner’s Manual Update

 

1. Obtain the owner’s/user’s manual from the vehicle’s glove box, and attach the adhesive label over the existing wheel lug nut torque specifications section. Staple the addendum card onto the same page of the manual and reinstall owner’s/user’s manual into the glove box (Figure 20).

 

NOTE: If the owner’s manual is not available, provide the addendum/label to the customer and advise them to attach the label and the addendum card in the lug nuts torque section of the manual.

 

INFORMATION LOCATION MAY VARY FROM VEHICLE FAMILY AND MODEL YEAR.  Please ensure the label is placed over the existing incorrect torque information.  The following two examples are variances in location of the lug nut torque specification:

 

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30 Affected Products

Vehicles

MAKE	MODEL	YEAR
RAM	3500	2012-2021
RAM	4500	2012-2021
RAM	5500	2012-2021

 

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31 Associated Documents

Recall Quarterly Report #1, 2021-2

RCLQRT-21V398-3281.PDF 211.14KB

RCLQRT-21V398-3281

 

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Remedy Instructions and TSB

RCRIT-21V398-7395.pdf 519.752KB

RCRIT-21V398-7395

 

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Manufacturer Notices(to Dealers,etc) NSRAC re REVISED Safety Recall Advanced Communication Y26

RCMN-21V398-1077.pdf 348.158KB

RCMN-21V398-1077

 

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Manufacturer Notices(to Dealers,etc) – Media Release re FCA US LLC (FCA US) has announced a safety recall on certain 2012 through 2021 Model Year (D2) Ram 3500 Pickup, (DD) Ram 3500 Cab Chassis, (DP) Ram 4500/5500 Cab Chassis trucks

RCMN-21V398-4470.pdf 98.548KB

RCMN-21V398-4470

 

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Manufacturer Notices(to Dealers,etc) – Media Release re FCA US LLC (FCA US) has announced a safety recall on certain 2012 through 2021 Model Year (D2) Ram 3500 Pickup, (DD) Ram 3500 Cab Chassis, (DP) Ram 4500/5500 Cab Chassis trucks

RCMN-21V398-9365.pdf 98.284KB

RCMN-21V398-9365

 

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Manufacturer Notices(to Dealers,etc) – Media release re FCA US LLC (FCA US) has announced a safety recall on certain 2012 through 2021 Model Year (D2) Ram 3500 Pickup, (DD) Ram 3500 Cab Chassis, (DP) Ram 4500/5500 Cab Chassis trucks

RCMN-21V398-7480.pdf 295.656KB

RCMN-21V398-7480

 

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Recall Acknowledgement

RCAK-21V398-4715.pdf 645.515KB

RCAK-21V398-4715

 

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Defect Notice 573 Report

RCLRPT-21V398-4676.PDF 216.785KB

RCLRPT-21V398-4676

 

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Manufacturer Notices(to Dealers,etc)

RCMN-21V398-9812.pdf 100.74KB

RCMN-21V398-9812

 

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Manufacturer Notices(to Dealers,etc) – Dealer Letter for Mailed Material re FCA US LLC (FCA US) has announced a safety recall on certain 2012 through 2021 Model Year (D2/DD/DP) RAM 3500-5500 vehicles. Reference campaign #Y36.

RCMN-21V398-2086.pdf 244.365KB

RCMN-21V398-2086

 

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Remedy Instructions and TSB

RCRIT-21V398-3463.pdf 519.421KB

RCRIT-21V398-3463

 

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Recall Quarterly Report #2, 2021-3

RCLQRT-21V398-4771.PDF 211.242KB

RCLQRT-21V398-4771

 

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Recall Quarterly Report #3, 2021-4

RCLQRT-21V398-0732.PDF 211.348KB

RCLQRT-21V398-0732

 

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Interim Owner Notification Letter(Part 577)

RIONL-21V398-5131.pdf 55.949KB

RIONL-21V398-5131

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V398-5349.pdf 56.937KB

RCONL-21V398-5349

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V398-8099.pdf 519.917KB

RCONL-21V398-8099

 

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Manufacturer Notices(to Dealers,etc) – Dealer Notice re Safety Recall Y26 Dealer Service Instructions for MY 2019- 2021 tentative release Nov. 23, 2021, Measurement gauge being shipped to dealers the week on Nov. 1st.

RCMN-21V398-9771.pdf 166.925KB

RCMN-21V398-9771

 

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Remedy Instructions and TSB

RCRIT-21V398-4404.pdf 2610.567KB

RCRIT-21V398-4404

 

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Remedy Instructions and TSB

RCRIT-21V398-2114.pdf 3107.095KB

RCRIT-21V398-2114

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V398-4582.pdf 177.4KB

RCONL-21V398-4582

 

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Remedy Instructions and TSB

RCRIT-21V398-9602.pdf 2228.978KB

RCRIT-21V398-9602

 

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Remedy Instructions and TSB

RCRIT-21V398-4374.pdf 3119.316KB

RCRIT-21V398-4374

 

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Remedy Instructions and TSB

RCRIT-21V398-7447.pdf 2010KB

RCRIT-21V398-7447

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V398-1717.pdf 415.749KB

RCONL-21V398-1717

 

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Manufacturer Notices(to Dealers,etc) – NSRAC re REVISED Safety Recall Advanced Communication Y26 FCA US LLC (FCA US) has announced a safety recall on certain 2012 through 2021 Model Year (D2) Ram 3500 Pickup, (DD) Ram 3500 Cab Chassis, (DP) Ram 4500/5500 Cab Chassis trucks.

RCMN-21V398-3979.pdf 294.778KB

RCMN-21V398-3979

 

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Recall 573 Report

RCLRPT-21V398-2156.PDF 217.561KB

RCLRPT-21V398-2156

 

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Manufacturer Notices(to Dealers,etc) – ADDITIONAL UPDATE – SAFETY RECALL Y26 – WHEEL STUDS

RCMN-21V398-9028.pdf 178.63KB

RCMN-21V398-9028

 

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Remedy Instructions and TSB

RCRIT-21V398-6652.pdf 3083.984KB

RCRIT-21V398-6652

 

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Remedy Instructions and TSB

RCRIT-21V398-4950.pdf 1263.066KB

RCRIT-21V398-4950

 

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Remedy Instructions and TSB

RCRIT-21V398-5852.pdf 2701.358KB

RCRIT-21V398-5852

 

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Remedy Instructions and TSB

RCRIT-21V398-3540.pdf 2699.463KB

RCRIT-21V398-3540