Safety Recall Y47 – Windshield Adhesion – 2020-2021 Dodge Challenger, Dodge Charger, & Chrysler 300

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URGENT SAFETY RECALL NOTICE
Your 2020 CHRYSLER 300 TOURING is under recall for Windshield Adhesion.
To schedule your recall repair contact your dealership or the FCAUS Recall Team at
1-800-853-1403.
.
Recall notice issued to:
Vehicle information:
VIN
2020 CHRYSLER 300 TOURING
Recall information: Y47/NHTSA 21V-516
Visit
recalls.mopar.com
for more information or call the FCA US Recall Team at
1-800-853-1403.
Details of the Recall
Your vehicle may have been built with non-conforming clear coat paint which may lead toinadequate front windshield adhesion to the vehicle body. A windshield that is not adequatelyretained to the vehicle in a crash may increase the risk of injury to the occupants.
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer willremove and replace the front windshield urethane sealant. The estimated repair time is 4 hours. Inaddition, your dealer will require your vehicle for proper check-in, preparation, and check-outduring your visit, which may require more time. Your time is important to us, so we recommendthat you schedule a service appointment to minimize your inconvenience.
How do I schedule my
FREE
repair?
♦ Simply contact your Chrysler, Jeep®, Dodge or RAM dealer right away to schedule a serviceappointment.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank youfor your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC Team
1-800-853-1403.
recalls.mopar.com
**********************************************************************************************************************
Schedule your FREE repair today!
URGENT SAFETY RECALL
INNER FENDER LINERS — K13/10V-236
Dear :
Please bring your vehicle and this card to your scheduled appointment.
We apologize for any inconvenience and do appreciate your attention to this urgent matter.
Safety recall campaign K13/10V-236 is open on your
® .
ATENCIÓN! La unidad descrita en esta carta tiene un llamado a revisión pendiente por realizer. Para protegerlo a usted y a su
familia, es urgente que se comunique con el grupo FCA US al teléfono 1-800-853-1403 con el fin de programar una cita y se
reparada su unidad sin costo para usted.
0000046/#102666/K13-SPC
Call 1-800-853-1403
Visit recalls.mopar.com to
locate your closest dealer
Download the Mopar
Owner’s Companion App
at either the App or Google
Play Stores
**********************************************************************************************************************
Schedule your FREE repair today!
URGENT SAFETY RECALL
WINDSHIELD ADHESION — Y47/NHTSA 21V-516
[MY Make Model] AA111111
Dear CUSTOMER NAME:
Please bring your vehicle and this card to your scheduled appointment.
We apologize for any inconvenience and do appreciate your attention to this urgent matter.
Safety recall campaign Y47/NHTSA 21V-516 is open on your
[MY Make Model].
ATENCIÓN! La unidad descrita en esta carta tiene un llamado a revisión pendiente por realizer. Para protegerlo a usted y a su
familia, es urgente que se comunique con el grupo FCA US al teléfono 1-800-853-1403 con el fin de programar una cita y se
reparada su unidad sin costo para usted.
0000001/#102339/Y47-FSP
Call 1-800-853-1403
Visit recalls.mopar.com to
locate your closest dealer
Download the Mopar
Owner’s Companion App
at either the App or Google
Play Stores
LOGO
VEHICLE
PICTURE
**********************************************************************************************************************
 Copyright 2021, FCA US LLC, All Rights Reserved (djt)
Revision 1 September 2021
Dealer Service Instructions for:
Safety Recall Y47 / NHTSA 21V-516
Windshield Adhesion
NOTE: The NOTE in the Completion Reporting and Reimbursement section
has been updated.
2020-2021 (LX) Chrysler 300
2020-2021 (LD) Dodge Charger
2020-2021 (LA) Dodge Challenger
The clear coat paint on about 22,100 of the above vehicles may be non-conforming
which may lead to inadequate front windshield adhesion to the vehicle body. A
windshield that is not adequately retained to the vehicle in a crash may increase the
risk of injury to the occupants.
Remedy Available
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Federal law requires you to complete this recall service on these
vehicles before retail delivery. Dealers should also consider this requirement to
apply to used vehicle inventory and should perform this recall on vehicles in for
service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
Safety Recall Y47 – Windshield Adhesion Page 2
The condition described above does not comply with Federal Motor Vehicle Safety
Standard (FMVSS) No. 49 CFR 571.212 S5 states that, “When the vehicle
travelling longitudinally forward […] impacts a fixed collision barrier that is
perpendicular to the line of travel of the vehicle […] the windshield mounting of
the vehicle shall retain not less than the minimum portion of the windshield
periphery specified in S5.1 and S5.2.” 49 CFR 571.212 S5.1 states that vehicles
“shall retain not less than 50 percent of the portion of the windshield periphery on
each side of the vehicle longitudinal centerline.” Vehicles built with nonconforming
clear coat may not retain the windshield as required.
Remove and replace the front windshield urethane sealant.
Dealers should attempt to minimize customer inconvenience by placing the owner
in a loaner vehicle if inspection determines that windshield remove and
reinstallation is required and the vehicle must be held overnight.
Subject [Continued]
Repair
Alternate Transportation
Safety Recall Y47 – Windshield Adhesion Page 3
Part Number Qty. Description
68253419AB 1 Windshield, Challenger, VIN specific (as needed)
68253430AA 1 Windshield, Challenger, VIN specific (as needed)
68269875AA 1 Windshield, Charger & 300, VIN specific (as needed)
68269889AA 1 Windshield, Charger & 300, VIN specific (as needed)
68269894AA 1 Windshield, 300, VIN specific (as needed)
68269895AA 1 Windshield, Charger, VIN specific (as needed)
68493755AB 1 Windshield, Charger & 300, VIN specific (as needed)
68044586AA 2 Windshield Spacer
68224945AA 1 Rain Sensor Gel Pack, with Sales Code JHC (as needed)
68590469AA 1 Windshield Lace Molding, Challenger
68590476AA 1 Windshield Lace Molding, Charger & 300
No parts return required for this campaign.
The following special tools are required to perform this repair:
 NPN wiTECH MicroPod II
 NPN Laptop Computer
 NPN wiTECH Software
Parts Information
Parts Return
Special Tools
Safety Recall Y47 – Windshield Adhesion Page 4
Remove Trim
NOTE:
 Urethane adhesives are applied as a system. Use glass cleaner, glass
prep solvent, glass primer, PVC (vinyl) primer and pinch weld (fence)
primer provided by the adhesive manufacturer. If not, structural
integrity could be compromised.
 FCA US LLC does not recommend glass adhesive by brand.
Technicians should review product labels and technical data sheets, and
use only adhesives that their manufactures warrant will restore a
vehicle to the requirements of FMVSS 212. Technicians should also
insure that primers and cleaners are compatible with the particular
adhesive used.
 Be sure to refer to the urethane manufacturer’s directions for curing
time specifications, and do not use adhesive after its expiration date.
Service Procedure
Safety Recall Y47 – Windshield Adhesion Page 5
1. Partially lower the windows.
2. Disconnect and isolate the negative battery cable. If equipped with an
Intelligent Battery Sensor (IBS), disconnect the IBS connector first before
disconnecting the negative battery cable.
3. Using a small flat bladed tool,
release the clips (2) on each side of
the upper mirror trim (1) and rotate
the upper mirror trim downward to
remove (Figure 1). Challenger
shown, Charger and 300 similar.
4. Using a small flat bladed tool,
release the tabs (2) and lower the
lower mirror trim and remove
(Figure 2). Challenger shown,
Charger and 300 similar.
Service Procedure [Continued]
Figure 1 – Upper Mirror Trim
Figure 2 – Lower Mirror Trim
Safety Recall Y47 – Windshield Adhesion Page 6
5. The lower mirror trim (2) is shown
removed, pry tab(s) (1) outward to
release (Figure 3).
6. Disconnect the wire harness
connector (2) from the mirror
(Figure 4). Challenger shown,
Charger and 300 similar.
Service Procedure [Continued]
Figure 3 – Lower Mirror Trim Tabs
Figure 4 – Harness Connector
Safety Recall Y47 – Windshield Adhesion Page 7
7. Disconnect the wire harness
connector (1) from the connector
receptacle for the Light Rain
Sensor Module (LRSM) (6), using
care not to dislodge the sensor
from the glass, if equipped
(Figure 5).
8. Remove the forward facing camera, if equipped (Charger and 300) (Figure 6).
Service Procedure [Continued]
Figure 5 – Harness Connector
Figure 5 – Harness Connector
Figure 6 – Forward Facing Camera
Module
FORWARD FACING CAMERA MODULE
Safety Recall Y47 – Windshield Adhesion Page 8
NOTE: Use care when removing the humidity sensor. The humidity sensor
bracket cannot be serviced separately from the windshield. If the sensor
bracket becomes damaged, the windshield will need to be replaced.
9. Disconnect the wire harness
connector (1) from the humidity
sensor, if equipped (Figure 7).
10. Grasp the mirror (1) by the base and rotate it clockwise approximately 90
degrees and remove (Figure 4). Challenger shown, Charger and 300 similar.
Service Procedure [Continued]
Figure 7 – Humidity Sensor
Safety Recall Y47 – Windshield Adhesion Page 9
11. By hand, pull at the top of the Apillar
trim panel (1) and release it
from the body. Do not remove the
A-pillar trim (Figure 8).
12. Pull the A-pillar trim panel upward
to separate it from the instrument
panel.
13. Using a flat bladed tool (2), press
the tab to disengage the tether (1)
and slide it out of A-pillar trim
panel (3) (Figure 9).
14. Open the hood.
Service Procedure [Continued]
Figure 8 – A-pillar Trim
Figure 9 – A-pillar Trim Tether
Safety Recall Y47 – Windshield Adhesion Page 10
15. Lift the wiper arm and blade (3) to
its over-center position to hold the
wiper blade from the glass and
relieve the spring tension on the
wiper arm to pivot shaft connection
(Figure 10).
16. Carefully pry the plastic nut cap
(1) from the nut (2) on the pivot
end of the wiper arm (Figure 10).
17. Remove the nut (2) that secures the
wiper arm to the wiper pivot shaft
(Figure 10).
18. If necessary, use a suitable battery
terminal puller (3) to disengage the
wiper arm (1) from the wiper pivot
shaft (2) (Figure 11).
19. Remove the wiper arm pivot end
from the wiper pivot shaft.
Service Procedure [Continued]
Figure 10 – Wiper Arms
Figure 11 – Battery Terminal Puller
Safety Recall Y47 – Windshield Adhesion Page 11
20. Remove the cowl panel cover
fastener and the cowl top panel
(Challenger) (Figure 12).
21. Rotate the seal 90 degrees to
access cowl panel fastener
(Challenger) (Figure 13).
Service Procedure [Continued]
Figure 12 – Cowl Top Panel
Figure 13 – Cowl Panel Fastener and
Seal
FASTENER
SEAL
Safety Recall Y47 – Windshield Adhesion Page 12
22. Remove the barbed fasteners (2)
from the corner on each side of the
cowl panel cover to the fender
(Challenger) (Figure 14).
23. Remove the fasteners from the
corners on each side of the cowl
panel cover to the fender (Charger
and 300) (Figure 15).
24. Disengage the two 1/4-turn fasteners (3) that secure the cowl panel cover (1) to
the dash panel (5) (Challenger) (Figure 14).
25. Remove the fir tree fasteners (4) (quantity of eight on Challenger, nine on
Charger and 300) that secure the cowl panel cover (1) to the dash panel (5)
(Figure 14).
26. Release the retaining clips and remove the cowl top panel (1) (Figure 14).
Service Procedure [Continued]
Figure 14 – Cowl Panel Cover
Fasteners (Challenger)
Figure 15 – Cowl Panel Cover
Fasteners (Charger and 300)
FASTENERS
Safety Recall Y47 – Windshield Adhesion Page 13
Remove Windshield
CAUTION: To reduce the chances of windshield breakage, the use of a
rotating wire windshield removal tool is required (Figure 16).
CAUTION: Be careful not to damage painted surfaces when removing
moldings or cutting urethane around the windshield.
CAUTION: Protect all painted and trimmed surfaces from coming in contact
with urethane or primers.
Service Procedure [Continued]
Figure 16 – Rotating Wire Windshield
Removal Tool
Safety Recall Y47 – Windshield Adhesion Page 14
27. Close the hood. With a grease
pencil or tape, mark the location of
the windshield to the body. Using a
rotating wire glass extraction tool
or equivalent, cut and separate the
urethane adhesive securing the
windshield to the windshield fence.
Make sure that the wire is under
the lace molding (Figure 17).
28. Using appropriate tools,
carefully remove the
windshield from the
vehicle (Figure 18).
Service Procedure [Continued]
Figure 18 – Windshield Removal
Figure 17 – Rotating Wire Removal
System
Safety Recall Y47 – Windshield Adhesion Page 15
Prepare Body and Windshield
CAUTION: To help prevent water leaks, partially roll down the left and right
door glass before installing the windshield. This avoids pressurizing the
passenger compartment if a door is slammed before the urethane is cured.
29. Examine the removed glass. If there is no damage, it is to be reused. The lace
molding can be replaced separately.
NOTE: Mark the end locations of the lace molding on the glass on both sides.
The old lace molding can be removed along with the old urethane.
30. Remove the lace molding from the
edge of the windshield. Usually it
will pull right off, but if it is
embedded too deeply in the
urethane, the use of a razor cutting
tool may be helpful (Figure 19).
31. Remove any remaining adhesive
from the old lace molding
(Figure 20).
Service Procedure [Continued]
Figure 19 – Remove Old Lace Molding
Figure 20 – Remove Lace Molding
Adhesive
Safety Recall Y47 – Windshield Adhesion Page 16
32. Clean the edge of the glass where
the lace molding adheres with
isopropyl alcohol (Figure 21).
33. Remove the original urethane,
leaving 1mm of thickness on the
glass surface using a razor cutting
tool. It is easiest to start the
removal at a corner of the
windshield (Figures 22-24).
Service Procedure [Continued]
Figure 22 – Windshield Preparation
Figure 24 – Windshield Preparation
Figure 23 – Windshield Preparation
Figure 21 – Remove Lace Molding
Adhesive Residue
Safety Recall Y47 – Windshield Adhesion Page 17
34. Place tape over the VIN tag. Cover
the dash pad, interior, and the edge
of the headliner, and tape off the
windshield fence on the body
surrounding the urethane bead
(Figure 25).
35. Starting in a convenient spot, use a
razor knife to cut across the
urethane bead down to, but not
through, the painted surface. Lift
the cut edge of the bead with a
scraper, and pull the urethane bead
from the body by hand. If the bead
breaks, begin again with procedure
above until all of the urethane is
removed from the body
(Figure 26).
Service Procedure [Continued]
Figure 26 – Windshield Preparation
Figure 25 – Protect Adjacent Surfaces
Safety Recall Y47 – Windshield Adhesion Page 18
36. Remove any damaged adhesive backed spacers.
37. Use a 180-240 grit ScotchBrite 3M
Roloc disk to remove any
remaining urethane that could not
be removed in step 36 (Figure 27).
38. Using 180 grit sandpaper, scuff the windshield flange. Do not remove the clear
coat or paint. This will provide a better bite for the new bead of urethane. Do
not sand the other fence surfaces, but only those that will receive a bead of
urethane.
39. Clean the windshield flange of loose debris.
40. Install new spacers as required (Challenger shown, Charger and 300 similar)
(Figure 28).
41. Install a new lace molding along the outside edge of the windshield, assuring
that the ends of the new molding match the marks made on the original glass
during removal.
Service Procedure [Continued]
Figure 27 – Windshield Preparation
Figure 28 – Windshield Spacers
WINDSHIELD SPACERS
Safety Recall Y47 – Windshield Adhesion Page 19
Install Windshield
WARNING: Do not use solvent based glass cleaners to clean the windshield
before applying glass prep and primer or poor glass adhesion may result.
42. Clean the inside of the windshield with an ammonia based glass cleaner and a
lint-free cloth.
NOTE: Always use matching brand chemical products for windshield
replacements. Do not mix brands.
NOTE: Always follow the manufacturer’s agitation requirements prior to
application.
NOTE: The following steps for priming the glass apply to NEW windshield
installations only.
43. If installing a NEW windshield,
using a single step primer like Sika
Primer 207, Betaprime 5504g, or
equivalent, apply glass primer 25
mm (1 in) wide (1) around the
perimeter of the windshield (2) and
5 mm (0.2 in) from the edge of the
glass. Allow at least three minutes
drying time (Figure 29).
44. Using a flashlight, verify that the
primer is completely and evenly
installed along the perimeter of the
windshield.
45. Re-prime any area that is not fully and evenly primed.
Service Procedure [Continued]
Figure 29 – Primer
Safety Recall Y47 – Windshield Adhesion Page 20
46. Clean the windshield fence with isopropyl alcohol and a lint-free cloth.
NOTE: Sika Primer 207 requires Sika Aktivator Pro and Betaprime 5504g
requires two coats of product when used on the metal body flange.
47. Using a single step primer like
Sika Primer 207, Betaprime 5504g
or equivalent, apply pinch weld
primer to the entire bonding flange
(1) around the windshield fence
(2). Allow at least three minutes
drying time (Figure 30).
48. If using Betaprime 5504g, apply a
second coat.
49. Using a flashlight, verify that the
primer is completely and evenly
installed along the windshield fence.
50. Remove windshield opening and dash coverings and tape.
CAUTION: Always apply the bead of adhesive to the windshield. Always
install the windshield within 5 minutes after applying the adhesive.
51. Using Sikatack Mach 30, (Sikatack
Safe 30 if Safelite is performing
the installation), Betaseal Xpress
30, or equivalent, apply
approximately a 7 mm (0.275 in)
wide by 13mm (0.511 in) high
bead of adhesive (1) with a
triangular nozzle approximately 6
mm (0.230 in) from the edge of the
glass starting at the bottom center
of the windshield (Figure 31).
Service Procedure [Continued]
Figure 30 – Pinchweld Primer
Figure 31 – Urethane Bead
Safety Recall Y47 – Windshield Adhesion Page 21
52. Run the end of the adhesive bead on the windshield parallel to the start of the
bead and smooth the ends flush.
53. Using an assistant, position the windshield over the windshield opening.
54. Using the grease pencil marks or tape as reference points, align the windshield
to the windshield opening.
55. Carefully lower the windshield into the windshield opening. Guide the
windshield and the lace molding into its proper location.
CAUTION: It is not possible to move the windshield after installation. The
windshield should never be pressed into place by more than one person,
because the windshield can break if pressed simultaneously on both sides.
56. Push the windshield inward until the windshield comes into contact with the
retainers located on the windshield fence.
Install Trim
57. Open the hood. Position the cowl cover panel (1) and engage the retainer clips
(Figure 14).
58. Install the fir tree fasteners (4) (quantity of eight on Challenger, nine on
Charger and 300) that secure the cowl panel cover (1) to the dash panel (5)
(Figure 14).
59. Secure the two 1/4-turn fasteners (3) that secure the cowl panel cover (1) to the
dash panel (5) (Challenger) (Figure 14).
60. Install the fasteners (2) in the corners on each side (Charger and 300)
(Figure 15).
61. Install the fasteners from the corners on each side of the cowl panel cover to the
fender (Charger and 300) (Figure 15).
Service Procedure [Continued]
Safety Recall Y47 – Windshield Adhesion Page 22
62. Install the barbed fasteners (2) to the corner on each side of the cowl panel
cover to the fender (Challenger) (Figure 14).
63. Rotate the seal 90 degrees to cover cowl panel fastener (Challenger) (Figure
13).
64. Install the cowl panel cover fastener and the right side seal (Challenger) (Figure
12).
NOTE: Be certain that the wiper motor is in the park position before
attempting to install the wiper arms. Transition the ignition switch to the
On status and move the multifunction switch control knob to turn the
wiper motor On, then turn it back to the Off position. Wait until the wiper
pivot shafts stop moving, then transition the ignition switch back to the Off
status. The wiper motor is now in the park position.
NOTE: The right and left wiper arms are not interchangeable. The right
wiper arm pivot end is identified with a letter P (Passenger) and the left is
identified with a letter D (Driver). Be certain that each wiper arm is
installed on the proper wiper pivot.
65. The wiper arm and blade (3) must be indexed to the pivot shaft with the wiper
motor in the park position to be properly installed. Loosely position the wiper
arm pivot end onto the wiper pivot shaft so that the wiper blade is aligned with
the appropriate wiper alignment line, which is a mark located just below the
upper margin of the lower windshield blackout area (Figure 10).
66. Once the wiper blade is aligned, push the pivot end of the arm down firmly and
evenly over the pivot shaft until it is fully engaged.
67. Install and tighten the nut (2) that secures the wiper arm to the pivot shaft.
Tighten the nut to 24 N·m (18 ft. lbs.) (Figure 10).
68. Wet the windshield glass, then operate the wipers. Turn the wiper switch to the
Off position, then check for correct wiper blade alignment and readjust as
required.
69. Install the plastic nut cap (1) onto the wiper arm mounting nut (Figure 10).
Service Procedure [Continued]
Safety Recall Y47 – Windshield Adhesion Page 23
70. Close the hood.
71. Seat the tether (1) by sliding it into the A-pillar trim panel (3) (Figure 9).
72. Place the A-pillar trim panel in position to the instrument panel and push
downward (Figure 8).
73. Push at the top of the A-pillar trim panel (1) and attach it to the body (Figure 8).
74. Place the rear view mirror (1) onto the mirror button (Challenger shown,
Charger and 300 similar) (Figure 4).
NOTE: The mirror must be fully seated onto the button before rotating.
75. Grasp the mirror by the base and rotate it approximately 90 degrees counterclockwise
until the mirror locks into place. DO NOT touch the lens (Figure 4).
NOTE: Use care when installing the humidity sensor and connector. The
humidity sensor bracket cannot be serviced separately from the
windshield. If the sensor bracket becomes damaged, the windshield will
need to be replaced.
76. Is the original windshield being reused?
 Yes, see step 79.
 No, see step 77.
77. When installing a new windshield, transfer the humidity sensor from the
original windshield. Using a small screwdriver or similar tool, carefully
disengage the metal retaining clip (3) from the sensor bracket (2) and remove
the humidity sensor (4) and the clip as an assembly (Figure 7).
78. Carefully engage the metal retaining clip (3) to the sensor bracket (2) and install
the humidity sensor (4) and the clip as an assembly on the new windshield
(Figure 7).
79. Connect the wire harness connector (1) to the humidity sensor (Figure 7).
Service Procedure [Continued]
Safety Recall Y47 – Windshield Adhesion Page 24
80. Install the forward facing camera, if equipped (Charger and 300) (Figure 6).
81. Connect the wire harness connector (2) (Figure 4).
CAUTION: The Light Rain Sensor Module (LRSM) is equipped with a
clear, silicone gelatin (SilGel) adhesive membrane that serves as an optical
coupler between the sensor and the windshield glass. Extreme care must be
exercised to protect this membrane from contamination before it is
installed in the vehicle. The LRSM should always be serviced only in a
dust-free environment. Do not touch the membrane with your fingers or
tools. The membrane should only come into contact with the clean and dry
inside surface of the glass within the mounting bracket bonded to the
windshield. If contaminated, clean any foreign material from the
windshield glass using rubbing alcohol and a lint-free cloth. A
contaminated SilGel membrane will negatively impact LRSM
performance.
CAUTION: When installing the Light Rain Sensor Module (LRSM) it is
necessary to minimize air pockets trapped between the SilGel membrane
and the windshield glass. Excessive air pockets will negatively impact
LRSM performance. It is important to adhere to the procedure steps in a
deliberate manner to achieve satisfactory results.
CAUTION: To avoid excessive air pockets, do not try to install the spring
steel retaining strap until AFTER the Light Rain Sensor Module (LRSM)
has been successfully positioned to the glass within the mounting bracket
bonded to the windshield.
82. Is the original windshield being reused?
 Yes, see step 97.
 No, see step 83.
83. When reusing the original LRSM on a new windshield, the silicone gelatin
(SilGel) adhesive membrane pad MUST be removed, discarded and replaced
with a new unit.
Service Procedure [Continued]
Safety Recall Y47 – Windshield Adhesion Page 25
84. Carefully peel away the old
silicone gelatin adhesive
membrane pad (2) from the
windshield (optics) side of the
LRSM (1) (Figure 32).
85. Thoroughly clean the windshield (optics) side of the LRSM using isopropyl
alcohol and a clean, lint-free cloth.
86. Using care not to contaminate, touch or damage the replacement pad, peel off
the yellow protective foil on the
new membrane.
87. Looking through the transparent
protective film (1), align and
center the replacement pad (2)
over the windshield (optics) side
of the LRSM. Then use a slow,
smooth and deliberate motion to
roll the pad on the windshield
(optics) side of the LRSM
(Figure 33).
88. With the transparent protective film still in place, use a thumb and a firm
wiping motion to press the entire surface pad against the windshield (optics)
side of the LRSM.
Service Procedure [Continued]
Figure 33 – Membrane Installation
Figure 32 – Membrane Removal
Safety Recall Y47 – Windshield Adhesion Page 26
89. To avoid contamination or damage of the replacement pad, do not remove the
transparent protective film until just before installing the LRSM to the
windshield.
90. Grasp the LRSM (2) by the
connector receptacle between your
thumb and middle finger. Place
your index finger on the back of
the LRSM at the point opposite the
connector receptacle (Figure 34).
91. Align the LRSM with the
mounting bracket (1) bonded onto
the inside of the windshield glass
near the inside rear view mirror
mounting button (Figure 34).
92. Slowly insert the LRSM into the mounting bracket at a slight angle so that the
edge of the module nearest the tip of your index finger makes the initial contact
with the windshield glass (Figure 34).
93. Using a slow, deliberate motion and light pressure, draw your index finger
across the back of the LRSM toward the connector receptacle until the SilGel
adhesive membrane pad is in full contact with the windshield glass.
94. Engage one side of the spring steel retaining strap (5) into the groove on one
side of the LRSM mounting bracket (4) on the inside of the windshield glass (2)
(Figure 5).
95. Depress the opposite side of the retaining strap over the LRSM firmly and
evenly until it fully engages the groove of the mounting bracket with an audible
click.
Service Procedure [Continued]
Figure 34 – Handling LSRM
Safety Recall Y47 – Windshield Adhesion Page 27
96. Looking through the windshield from outside the vehicle, inspect the SilGel
adhesive membrane pad for air pockets. If air pockets are observed, let the
vehicle stand for about four hours at room temperature to allow the air pockets
to dissipate. If an adhesive void (air pocket) greater than about 1 millimeter
(0.04 inch) is observed, replace the flawed SilGel adhesive membrane pad with
a new unit.
97. Connect the wire harness connector (1) to the LRSM connector receptacle (6)
(Figure 5).
98. Install the lower mirror trim (1) from the bottom. Make sure the tab(s) (2)
engage fully (Challenger shown, Charger and 300 similar) (Figures 2 and 3).
99. Insert the bottom of the upper mirror trim (1) and rotate upward to engage the
tabs (2) (Challenger shown, Charger and 300 similar) (Figure 1).
100. Connect the negative battery cable. If equipped with an IBS, connect the IBS
connector.
101. If equipped with a forward facing camera (sales code LMS), connect the
wiTech 2 and start the vehicle (Charger and 300).
102. Navigate to the “Misc Functions” menu under the FFCM and select the drive
calibration routine.
103. The screen will now prompt you to drive the vehicle for calibration. The vehicle
needs to be driven at speeds of 65 km/h (40 mph) and in the straightest road
condition possible. You need a lane with lines (dashed or solid) on both sides of
the vehicle. This averages to roughly ten minutes of drive time, terrain
permitting.
104. After the FFCM learns the calibration the scan tool FFCM view will show
calibrated.
105. Service calibration Diagnostic Trouble Codes (DTCs) should be in the stored
status at this point. Erase the FFCM DTCs.
Service Procedure [Continued]
Safety Recall Y47 – Windshield Adhesion Page 28
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record recall service completions and provide dealer
payments.
NOTE: For repairs being sublet to a third party facility, please submit claims
using both primary operations. LOP 23Y47183 will be paid the full amount as
the causal LOP, while 23Y47182 will need to be inserted on the claim at no
charge as a second condition. Use 97756555 to insert your sublet bill amount.
Authorization may be required.
Use the following labor operation numbers and time allowances:
Labor Operation Time
Number Allowance
Prepare Body for Windshield Reseal and/or
Replacement; Includes Glass Removal and
Installation by Dealership Technician
(LD) Charger and (LX) 300 23-Y4-71-82 2.0 hours
(LA) Challenger 23-Y4-71-82 2.1 hours
Prepare Body for Windshield Reseal and/or
Replacement Only; Glass Removal and
Installation Sublet to 3rd Party
(LD) Charger, (LX) 300, (LA) Challenger 23-Y4-71-83 0.6 hours
Forward Facing Camera Equipped
(LD/LX Models Only) 23-Y4-71-60 0.5 hours
Floor Plan Reimbursement 95-95-95-97 Calculate
See Below
Completion Reporting and Reimbursement
Safety Recall Y47 – Windshield Adhesion Page 29
Floor Plan Reimbursement represents the vehicle’s average daily allowance (see
table below) multiplied by the number of days the vehicle was in dealer inventory
and not available for sale. This reimbursement is limited to the number of days
from the date of the stop sale to the date that the remedy was made available.
Note: If the vehicle was received by your dealership (KZX date) AFTER the stop
sale date, you will use the KZX date instead of the stop sale date. For this Recall,
the stop sale was initiated on 07/14/2021 and the remedy was made available on
09/10/2021, therefore, the number of days cannot exceed 58 days.
Vehicle Average Daily Allowance
2020 – 2021 Dodge Challenger
2020 – 2021 Dodge Charger
2020 – 2021 Chrysler 300
Add the cost of the recall parts package plus applicable dealer allowance to your
claim.
In addition, enter “MATL” in the Part Number section of your claim with the
applicable Material Allowance where appropriate.
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete recall claim processing instructions.
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.
Completion Reporting and Reimbursement [Continued]
Completion Reporting and Reimbursement [Continued]
Dealer Notification
Safety Recall Y47 – Windshield Adhesion Page 30
All involved vehicle owners known to FCA are being notified of the service
requirement by first class mail. They are requested to schedule appointments for this
service with their dealers. A generic copy of the owner letter is attached.
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery.
Dealers should also use the VIN list to follow up with all owners to schedule
appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that
was obtained from the Department of Motor Vehicles of various states. Use of this information
is permitted for this recall only and is strictly prohibited from all other use.
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC
Owner Notification and Service Scheduling
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
Additional Information
This notice applies to your vehicle,
Y47/NHTSA 21V-516
YOUR SCHEDULING OPTIONS
1.RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent can confirm part availability
and help schedule an appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.
Get access to recall notifications, locate
your nearest dealer, and more through
this website or Mopar Owner’s
Companion App. You will be asked to
provide your Vehicle Identification
Number (VIN) to protect and verify
your identity. The last eight characters
of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall Y47.
IMPORTANT SAFETY RECALL
Windshield Adhesion
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA US has decided that certain [2020 and 2021 Model Year (LX) Chrysler 300, (LA) Dodge
Challenger and (LD) Dodge Chargers] vehicles fail to conform to Federal Motor Vehicle Safety
Standard (FMVSS) No. 49 CFR 571.212 S5 which states that “When the vehicle travelling
longitudinally forward […] impacts a fixed collision barrier that is perpendicular to the line of
travel of the vehicle […] the windshield mounting of the vehicle shall retain not less than the
minimum portion of the windshield periphery specified in S5.1 and S5.2.” 49 CFR 571.212 S5.1
states that vehicles “shall retain not less than 50 percent of the portion of the windshield
periphery on each side of the vehicle longitudinal centerline.” Vehicles built with nonconforming
clear coat may not retain the windshield as required.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and
your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
Your vehicle [1] may have been built with non-conforming clear coat paint which may lead to
inadequate front windshield adhesion to the vehicle body. A windshield that is not adequately
retained to the vehicle in a crash may increase the risk of injury to the occupants.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer
will remove and replace the front windshield urethane sealant. The estimated repair time is 4
hours. In addition, your dealer will require your vehicle for proper check-in, preparation, and
check-out during your visit, which may require more time. Your time is important to us, so
we recommend that you schedule a service appointment after September 13, 2021 to minimize
your inconvenience. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you
for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
LOGO
VEHICLE PICTURE
QR Code
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-
9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
**********************************************************************************************************************
This notice applies to your vehicle,
Y47/NHTSA 21V-516
YOUR SCHEDULING OPTIONS
1.RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent can confirm part availability
and help schedule an appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.
Get access to recall notifications, locate
your nearest dealer, and more through
this website or Mopar Owner’s
Companion App. You will be asked to
provide your Vehicle Identification
Number (VIN) to protect and verify
your identity. The last eight characters
of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall Y47.
IMPORTANT SAFETY RECALL
Windshield Adhesion
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA US has decided that certain [2020 and 2021 Model Year (LX) Chrysler 300, (LA) Dodge
Challenger and (LD) Dodge Chargers] vehicles fail to conform to Federal Motor Vehicle Safety
Standard (FMVSS) No. 49 CFR 571.212 S5 which states that “When the vehicle travelling
longitudinally forward […] impacts a fixed collision barrier that is perpendicular to the line of
travel of the vehicle […] the windshield mounting of the vehicle shall retain not less than the
minimum portion of the windshield periphery specified in S5.1 and S5.2.” 49 CFR 571.212 S5.1
states that vehicles “shall retain not less than 50 percent of the portion of the windshield
periphery on each side of the vehicle longitudinal centerline.” Vehicles built with nonconforming
clear coat may not retain the windshield as required.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and
your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
Your vehicle [1] may have been built with non-conforming clear coat paint which may lead to
inadequate front windshield adhesion to the vehicle body. A windshield that is not adequately
retained to the vehicle in a crash may increase the risk of injury to the occupants.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer
will remove and replace the front windshield urethane sealant. The estimated repair time is 4
hours. In addition, your dealer will require your vehicle for proper check-in, preparation, and
check-out during your visit, which may require more time. Your time is important to us, so
we recommend that you schedule a service appointment after September 13, 2021 to minimize
your inconvenience. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you
for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
LOGO
VEHICLE PICTURE
QR Code
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-
9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
**********************************************************************************************************************
07/14/2021
_____________________________________________________________________
New Safety Recall Advanced Communication – Y47
FCA US LLC (FCA US) has announced a safety recall on certain 2020 and 2021 Model Year (LX) Chrysler 300, (LA) Dodge Challenger and (LD) Dodge Chargers.
VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles.
Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have been built with non-conforming paint clear coat which may lead to inadequate front windshield adhesion to the vehicle body. A windshield that is not adequately retained to the vehicle in a crash may increase the risk of injury to the occupants.
The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 49 CFR 571.212 S5 states that, “When the vehicle travelling longitudinally forward […] impacts a fixed collision barrier that is perpendicular to the line of travel of the vehicle […] the windshield mounting of the vehicle shall retain not less than the minimum portion of the windshield periphery specified in S5.1 and S5.2.” 49 CFR 571.212 S5.1 states that vehicles “shall retain not less than 50 percent of the portion of the windshield periphery on each side of the vehicle longitudinal centerline.” Vehicles built with non-conforming clear coat may not retain the windshield as required. IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to remove and replace the front windshield urethane sealant. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 3rd Quarter of 2021.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC
**********************************************************************************************************************

SEOCONTENT-END