2021 Dodge Challenger Safety Recall Y58 Instrument Panel Cluster

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Schedule your FREE repair today! URGENT SAFETY RECALL INSTRUMENT PANEL CLUSTER — Y58/21V-664 [MY Make Model] AA111111 Dear CUSTOMER NAME: Please bring your vehicle and this card to your scheduled appointment. We apologize for any inconvenience and do appreciate your attention to this urgent matter. Safety recall campaign Y58/21V-664 is open on your [MY Make Model]. ATENCIÓN! La unidad descrita en esta carta tiene un llamado a revisión pendiente por realizer. Para protegerlo a usted y a su familia, es urgente que se comunique con el grupo FCA US al teléfono 1-800-853-1403 con el fin de programar una cita y se reparada su unidad sin costo para usted. 0000009/#102688/Y58-FSP Call 1-800-853-1403 Visit recalls.mopar.com to locate your closest dealer Download the Mopar Owner’s Companion App at either the App or Google Play Stores LOGO VEHICLE PICTURE
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 Copyright 2021, FCA US LLC, All Rights Reserved (djt) September 2021 Dealer Service Instructions for: Safety Recall Y58 / NHTSA 21V-664 Instrument Panel Cluster 2021 (LA) Dodge Challenger NOTE: This recall applies only to the above vehicles equipped with Instrument Panel Cluster (sales code JAV or JAZ). NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall. The Instrument Panel Cluster (IPC) on about 135 of the above vehicles may contain an incorrect software version. Suspect vehicles included in this recall may not illuminate the required telltales. Failure to illuminate required telltales as appropriate may prevent the operator from receiving information regarding the status of vehicle safety systems. Remedy Available IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. Subject Safety Recall Y58 – Instrument Panel Cluster Page 2 The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) 571.101 Controls and Displays S5.3 requires vehicles to “illuminate telltales and their identification sufficiently to make them visible to the driver under daylight and nighttime driving conditions.” The Instrument Panel Cluster will need to be inspected, and reprogrammed on all of the above vehicles involved. No parts are required to perform this service procedure. No parts return required for this campaign. The following special tools are required to perform this repair:  NPN wiTECH MicroPod II  NPN Laptop Computer  NPN wiTECH Software Subject [Continued] Repair Parts Information Parts Return Special Tools Safety Recall Y58 – Instrument Panel Cluster Page 3 A. Reprogram the IPC 1. Open the trunk and install a battery charger. Verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge. NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage. 2. Connect the wiTECH micro pod II to the vehicle data link connector. 3. Place the ignition in the “RUN” position. 4. Open the wiTECH 2.0 website. 5. Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the screen. Click “Accept”. 6. From the “Vehicle Selection” screen, select the vehicle to be updated. 7. From the “Action Items” screen, select the “Topology” tab. 8. From the “Topology” tab, select the “IPC” icon. 9. From the “Flash” tab, compare the “Current Electronic Control Unit (ECU) Part Number” with the “New ECU Part Number” listed.  If the “Current ECU part Number” is the same as the “New Part Number”, proceed to Step 14.  If the “Current ECU part Number” is NOT the same as the “New Part Number”, continue with Step 10. Service Procedure Safety Recall Y58 – Instrument Panel Cluster Page 4 10. From the flash ECU agreement page, agree to terms by checking the box. 11. Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash. 12. Verify that the ignition is still in the “RUN” position. 13. From the “Topology” screen, select the “All DTCs” tab to view the DTCs. 14. Select “Clear All DTCs” and then select “Close”. 15. Place the ignition in the “OFF” position and then remove the wiTECH micro pod II device from the vehicle. 16. Remove the battery charger from the vehicle. 17. Close the vehicle trunk and return the vehicle to the customer. This recall is subject to the State of California Registration Renewal/Emissions Recall Enforcement Program. Complete a Vehicle Emission Recall Proof of Correction Form (Form No. 81-016-1053) and supply it to vehicle owners residing in the state of California for proof that this recall has been performed when they renew the vehicle registration. Process Steps to obtain the California Proof of Correction form: a. Access the “DealerCONNECT” website. b. Select the “Service” tab. c. Under the “Publications” heading, select the “ePublishing” link. d. Sign in using your Dealer Code and Password. e. Select the “Proof of Correction form”. Service Procedure [Continued] Complete Proof of Correction Form for California Residents Safety Recall Y58 – Instrument Panel Cluster Page 5 Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use one of the following labor operation numbers and time allowances: Labor Operation Time Number Allowance Inspect IPC software level 18-Y5-81-81 0.2 hours Inspect IPC and reflash 18-Y5-81-82 1.1 hours To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached. Completion Reporting and Reimbursement Dealer Notification Owner Notification and Service Scheduling Safety Recall Y58 – Instrument Panel Cluster Page 6 All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC Vehicle Lists, Global Recall System, VIP and Dealer Follow Up Additional Information This notice applies to your vehicle, Y58/NHTSA 21V-664 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall Y58. IMPORTANT SAFETY RECALL Instrument Panel Cluster Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US has decided that certain [2021 (LA) Dodge Challenger] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 571.101 Controls and Displays S5.3 requires vehicles to “illuminate telltales and their identification sufficiently to make them visible to the driver under daylight and nighttime driving conditions.” It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The Instrument Panel Cluster (IPC) on your vehicle [1] has an incorrect software version. The affected vehicles do not illuminate their safety system status indicators sufficiently in both daylight and nighttime driving conditions. Suspect vehicles included in this recall may not illuminate the required safety system status indicators. Without visible safety system indicators, a driver may not receive information regarding vehicle safety, increasing the risk of injury or a crash. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will reprogram the suspect instrument cluster in your vehicle [2] with the correct software version free of charge (parts and labor). The estimated repair time is 1.5 hours. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY CALIFORNIA RESIDENTS The State of California requires the completion of emission recall repairs prior to vehicle registration renewal. Your dealer will provide you with a Vehicle Emission Recall Proof of Correction Form after the Emission Recall service is performed. Be sure to save this form since the California Department of Motor Vehicles may require that you supply it as proof that the Emission Recall has been performed. In order to ensure your full protection under the emissions warranty provisions, it is recommended that you have your (vehicle or engine) serviced as soon as possible. Failure to do so could be determined as lack of proper maintenance of your (vehicle or engine). WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371
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This notice applies to your vehicle, Y58/NHTSA 21V-664 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall Y58. IMPORTANT SAFETY RECALL Instrument Panel Cluster Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US has decided that certain [2021 (LA) Dodge Challenger] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 571.101 Controls and Displays S5.3 requires vehicles to “illuminate telltales and their identification sufficiently to make them visible to the driver under daylight and nighttime driving conditions.” It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The Instrument Panel Cluster (IPC) on your vehicle [1] has an incorrect software version. The affected vehicles do not illuminate their safety system status indicators sufficiently in both daylight and nighttime driving conditions. Suspect vehicles included in this recall may not illuminate the required safety system status indicators. Without visible safety system indicators, a driver may not receive information regarding vehicle safety, increasing the risk of injury or a crash. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will reprogram the suspect instrument cluster in your vehicle [2] with the correct software version free of charge (parts and labor). The estimated repair time is 1.5 hours. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY CALIFORNIA RESIDENTS The State of California requires the completion of emission recall repairs prior to vehicle registration renewal. Your dealer will provide you with a Vehicle Emission Recall Proof of Correction Form after the Emission Recall service is performed. Be sure to save this form since the California Department of Motor Vehicles may require that you supply it as proof that the Emission Recall has been performed. In order to ensure your full protection under the emissions warranty provisions, it is recommended that you have your (vehicle or engine) serviced as soon as possible. Failure to do so could be determined as lack of proper maintenance of your (vehicle or engine). WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371
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09/02/2021 _____________________________________________________________________ New Safety Recall Advanced Communication – Y58 FCA US LLC (FCA US) has announced a safety recall on certain 2021 Model Year (LA) Dodge Challenger vehicles involving the Instrument Panel Cluster (IPC). VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles. Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission. REASON FOR THIS SAFETY RECALL Some of the above vehicles have an Instrument Panel Cluster (IPC) that has an incorrect software version. Suspect vehicles included in this recall may not illuminate the required telltales. Failure to illuminate required telltales as appropriate may prevent the operator from receiving information regarding the status of vehicle safety systems. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) 571.101 Controls and Displays S5.3 requires vehicles to “illuminate telltales and their identification sufficiently to make them visible to the driver under daylight and nighttime driving conditions.” SERVICE ACTION FCA US will conduct a voluntary safety recall on all affected vehicles to reprogram suspect instrument clusters with the correct software version. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 3rd Quarter of 2021. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process.
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08/27/2021 _____________________________________________________________________ New Safety Recall Advanced Communication – Y58 FCA US LLC (FCA US) has announced a safety recall on certain 2021 Model Year (LA) Dodge Challenger vehicles involving the Instrument Panel Cluster (IPC). REASON FOR THIS SAFETY RECALL Some of the above vehicles have an Instrument Panel Cluster (IPC) that has an incorrect software version. Suspect vehicles included in this recall may not illuminate the required telltales. Failure to illuminate required telltales as appropriate may prevent the operator from receiving information regarding the status of vehicle safety systems. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) 571.101 Controls and Displays S5.3 requires vehicles to “illuminate telltales and their identification sufficiently to make them visible to the driver under daylight and nighttime driving conditions.” SERVICE ACTION FCA US will conduct a voluntary safety recall on all affected vehicles to reprogram suspect instrument clusters with the correct software version. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 3rd Quarter of 2021. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC

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