2021 Jeep Grand Cherokee Safety Recall Y67 Radio Software Update

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September 21, 2021 NHTSA CAMPAIGN NUMBER: 21V729000

Rearview Camera Image May Not Display/FMVSS 111

A rearview camera that does not display an image reduces the driver’s rear view, increasing the risk of a crash.


NHTSA Campaign Number: 21V729

Manufacturer Chrysler (FCA US, LLC)


Potential Number of Units Affected 56,180



Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”



FCA US LLC will update the radio software, free of charge. Owner notification letters were mailed on December 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC’s number for this recall is Y67.



Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.


Check if your Vehicle has a Recall


Revision 2 September 2021

Dealer Service Instructions for:

Safety Recall Y67 / NHTSA 21V-729 Radio Software Update


NOTE: USB flash drive must not exceed 16GB Page 2 Special Tools section and Page 4 Step 1.  Format USB flash drive to NTFS file type Page 4, Step 3.


Remedy Available

2021 (WL) Jeep Grand Cherokee

NOTE:  This recall applies only to the above vehicles equipped with a: 


NOTE:  Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.



The radio software on about 56,100 of the above vehicles may malfunction during shutdown and fail to produce a display on the radio screen during subsequent key cycles. There is no warning that the rearview camera image will not display; however, the vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle.

The condition above fails to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 111 – Rearview Mirrors, which requires that the rear visibility system default to the rearview image being visible, and meet the requirements of FMVSS No. 111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected. Suspect vehicles may not display the rear view image during a backing event.



Inspect and if necessary, update the radio software version.


Parts Information

No parts are required to perform this service procedure.


Parts Return

No parts return required for this campaign.


Special Tools

The following special tools are required to perform this repair:

➢ NPN USB Flash Drive (Minimum 4 GB maximum 16 GB)
➢ NPN wiTECH MicroPod II
➢ NPN Laptop Computer
➢ NPN wiTECH Software


Service Procedure

A. Verify the Radio Software Version 

  1. Radio must be in Dealer Mode to verify software version. To put the radio in Dealer Mode, follow these steps:

a. Press “Screen Off” hard key.

b. Wait 3 seconds until text disappears from the screen.

c. At the same time, press and hold the upper right and lower left corners of the display for 10sec, Radio will revert to “Dealer Mode“.

Note:  If not performed at the same time, pressing and holding the opposite corners may turn on the display.  Repeat process until you are able to enter dealer mode.

d. Select “Radio Part Information”. The software level will be listed next to “Application Version”.


  1. Verify that the software version is at 17.98 or above:
  • Yes – Software version is at 17.98 or above. This recall is complete. Claim the inspection LOP.
  • No – Software version number is lower than 17.98. Update the radio software. Proceed to Section B. Download Software


B. Software Download

  1. Download the Software Update to a USB Flash Drive.
  • The flash drive must not contain any files (including documents, music, or pictures).
  1. Plug the flash drive into the computer and make sure it is active and ready to Record the name of the USB flash drive and the drive location.


  1. Format the USB flash drive (NTFS).


  1. Confirm that there are no files or folders on the USB Flash drive. This is done to ensure that there are no conflicting files that may interrupt the software update process.


  1. Leave the USB Flash drive in the computer and proceed to the next step.


  1. Go to Dealer CONNECT.


  1. Select the “Service” tab.


  1. Select “Uconnect” from the Uconnect Command Center.


  1. Select “Uconnect Dealer Software Downloads”.


  1. Enter the vehicle VIN. And select “GO


  1. Select Software Release ID.


  1. Select the “MAC” operating system (OS) only.


  1. Select the download directly to your browser.


  1. Select the downloaded file and copy the .zip file to the USB drive folder.


  1. Safely remove the flash drive from your computer and proceed to Section C. Update Radio Software Version.


C. Update Radio Software Version

  1. Proceed to update the radio software version on the vehicle.


  1. Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts.  Do not allow the charger to time out during the flash process.  Set the battery charger timer (if so equipped) to continuous charge.


NOTE:  Use an accurate stand-alone voltmeter.  The battery charger volt meter may not be sufficiently accurate.  Voltages outside of the specified range will cause an unsuccessful flash.  If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.


  1. Remove all devices (SD, USB, AUX) from the media hub.


  1. Insert the USB flash drive containing the downloaded software into the vehicle USB port.


  1. The radio screen will display a Software Update message.


  1. Follow the radio screen prompts.


  1. The progress bar will display status of the update.


  1. Wait for software update screen to be displayed.


  1. Verify the software is at the correct version.
  • No – Perform the update again beginning with Step 3.


  1. Perform a factory reset. This can be found in the radio by selecting the Vehicle App > Settings option > Reset option on the left > Factory Reset


  1. Once the reset is completed, cycle the ignition to the OFF position, open and close the driver door, then let all modules go to sleep. Make sure the scan tool is not connected at this point.


  1. After all the modules have been in sleep mode for five minutes, cycle the ignition back to the RUN position.


  1. Before clearing all DTCs, cycle the ignition OFF and back to RUN quickly (within two seconds).


  1. Using wiTECH, clear all DTCs that may have been set in any module due to reprogramming.


  1. Return the vehicle to the customer.


For more information: Visit https://www.youtube.com/watch?v=ZNad3kwXeBA for details on how to update your radio.  By selecting the remote FOTA technology option to update your radio software, a visit to your dealership will not be necessary. When prompted, simply select “Update Now” on your radio display to update the software at your convenience.

YouTube video


1 Affected Product




13 Associated Documents

Recall Quarterly Report #1, 2021-4

RCLQRT-21V729-4459.PDF 211.161KB



Recall 573 Report

RCLRPT-21V729-7730.PDF 214.303KB



ISSUED Owner Notification Letter(Part 577)

RCONL-21V729-3514.pdf 65.082KB



ISSUED Owner Notification Letter(Part 577)

RCONL-21V729-5798.pdf 178.845KB



ISSUED Owner Notification Letter(Part 577)

RCONL-21V729-0729.pdf 521.171KB



Noncompliance Notice 573 Report

RCLRPT-21V729-1816.PDF 214.255KB



Recall Acknowledgement

RCAK-21V729-7209.pdf 645.136KB



Remedy Instructions and TSB

RCRIT-21V729-9880.pdf 430.942KB



Remedy Instructions and TSB

RCRIT-21V729-8145.pdf 432.127KB



Remedy Instructions and TSB

RCRIT-21V729-2190.pdf 934.507KB



ISSUED Renotification Notice

RCRN-21V729-5386.pdf 140.463KB



Recall Quarterly Report #2, 2022-1

RCLQRT-21V729-9737.PDF 211.266KB



Recall Quarterly Report #3, 2022-2

RCLQRT-21V729-5104.PDF 211.355KB



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