2021 Jeep Grand Cherokee Safety Recall Y67 Radio Software Update

“This site contains affiliate links for which OEMDTC may be compensated”

September 21, 2021 NHTSA CAMPAIGN NUMBER: 21V729000

Rearview Camera Image May Not Display/FMVSS 111

A rearview camera that does not display an image reduces the driver’s rear view, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V729

Manufacturer Chrysler (FCA US, LLC)

Components VISIBILITY, BACK OVER PREVENTION

Potential Number of Units Affected 56,180

 

Summary

Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

FCA US LLC will update the radio software, free of charge. Owner notification letters were mailed on December 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC’s number for this recall is Y67.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


Revision 2 September 2021

Dealer Service Instructions for:

Safety Recall Y67 / NHTSA 21V-729 Radio Software Update

 

NOTE: USB flash drive must not exceed 16GB Page 2 Special Tools section and Page 4 Step 1.  Format USB flash drive to NTFS file type Page 4, Step 3.

 

Remedy Available

2021 (WL) Jeep Grand Cherokee

NOTE:  This recall applies only to the above vehicles equipped with a: 

 

NOTE:  Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.

 

Subject

The radio software on about 56,100 of the above vehicles may malfunction during shutdown and fail to produce a display on the radio screen during subsequent key cycles. There is no warning that the rearview camera image will not display; however, the vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle.

The condition above fails to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 111 – Rearview Mirrors, which requires that the rear visibility system default to the rearview image being visible, and meet the requirements of FMVSS No. 111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected. Suspect vehicles may not display the rear view image during a backing event.

 

Repair

Inspect and if necessary, update the radio software version.

 

Parts Information

No parts are required to perform this service procedure.

 

Parts Return

No parts return required for this campaign.

 

Special Tools

The following special tools are required to perform this repair:

➢ NPN USB Flash Drive (Minimum 4 GB maximum 16 GB)
➢ NPN wiTECH MicroPod II
➢ NPN Laptop Computer
➢ NPN wiTECH Software

 

Service Procedure

A. Verify the Radio Software Version 

  1. Radio must be in Dealer Mode to verify software version. To put the radio in Dealer Mode, follow these steps:

a. Press “Screen Off” hard key.

b. Wait 3 seconds until text disappears from the screen.

c. At the same time, press and hold the upper right and lower left corners of the display for 10sec, Radio will revert to “Dealer Mode“.

Note:  If not performed at the same time, pressing and holding the opposite corners may turn on the display.  Repeat process until you are able to enter dealer mode.

d. Select “Radio Part Information”. The software level will be listed next to “Application Version”.

 

  1. Verify that the software version is at 17.98 or above:
  • Yes – Software version is at 17.98 or above. This recall is complete. Claim the inspection LOP.
  • No – Software version number is lower than 17.98. Update the radio software. Proceed to Section B. Download Software

 

B. Software Download

  1. Download the Software Update to a USB Flash Drive.
  • The flash drive must not contain any files (including documents, music, or pictures).
  1. Plug the flash drive into the computer and make sure it is active and ready to Record the name of the USB flash drive and the drive location.

 

  1. Format the USB flash drive (NTFS).

 

  1. Confirm that there are no files or folders on the USB Flash drive. This is done to ensure that there are no conflicting files that may interrupt the software update process.

 

  1. Leave the USB Flash drive in the computer and proceed to the next step.

 

  1. Go to Dealer CONNECT.

 

  1. Select the “Service” tab.

 

  1. Select “Uconnect” from the Uconnect Command Center.

 

  1. Select “Uconnect Dealer Software Downloads”.

 

  1. Enter the vehicle VIN. And select “GO

 

  1. Select Software Release ID.

 

  1. Select the “MAC” operating system (OS) only.

 

  1. Select the download directly to your browser.

 

  1. Select the downloaded file and copy the .zip file to the USB drive folder.

 

  1. Safely remove the flash drive from your computer and proceed to Section C. Update Radio Software Version.

 

C. Update Radio Software Version

  1. Proceed to update the radio software version on the vehicle.

 

  1. Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts.  Do not allow the charger to time out during the flash process.  Set the battery charger timer (if so equipped) to continuous charge.

 

NOTE:  Use an accurate stand-alone voltmeter.  The battery charger volt meter may not be sufficiently accurate.  Voltages outside of the specified range will cause an unsuccessful flash.  If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.

 

  1. Remove all devices (SD, USB, AUX) from the media hub.

 

  1. Insert the USB flash drive containing the downloaded software into the vehicle USB port.

 

  1. The radio screen will display a Software Update message.

 

  1. Follow the radio screen prompts.

 

  1. The progress bar will display status of the update.

 

  1. Wait for software update screen to be displayed.

 

  1. Verify the software is at the correct version.
  • No – Perform the update again beginning with Step 3.

 

  1. Perform a factory reset. This can be found in the radio by selecting the Vehicle App > Settings option > Reset option on the left > Factory Reset

 

  1. Once the reset is completed, cycle the ignition to the OFF position, open and close the driver door, then let all modules go to sleep. Make sure the scan tool is not connected at this point.

 

  1. After all the modules have been in sleep mode for five minutes, cycle the ignition back to the RUN position.

 

  1. Before clearing all DTCs, cycle the ignition OFF and back to RUN quickly (within two seconds).

 

  1. Using wiTECH, clear all DTCs that may have been set in any module due to reprogramming.

 

  1. Return the vehicle to the customer.

 


For more information: Visit https://www.youtube.com/watch?v=ZNad3kwXeBA for details on how to update your radio.  By selecting the remote FOTA technology option to update your radio software, a visit to your dealership will not be necessary. When prompted, simply select “Update Now” on your radio display to update the software at your convenience.

YouTube video

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
JEEP GRAND CHEROKEE 2021

 


13 Associated Documents

Recall Quarterly Report #1, 2021-4

RCLQRT-21V729-4459.PDF 211.161KB

RCLQRT-21V729-4459

 


Recall 573 Report

RCLRPT-21V729-7730.PDF 214.303KB

RCLRPT-21V729-7730

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V729-3514.pdf 65.082KB

RCONL-21V729-3514

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V729-5798.pdf 178.845KB

RCONL-21V729-5798

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V729-0729.pdf 521.171KB

RCONL-21V729-0729

 


Noncompliance Notice 573 Report

RCLRPT-21V729-1816.PDF 214.255KB

RCLRPT-21V729-1816

 


Recall Acknowledgement

RCAK-21V729-7209.pdf 645.136KB

RCAK-21V729-7209

 


Remedy Instructions and TSB

RCRIT-21V729-9880.pdf 430.942KB

RCRIT-21V729-9880

 


Remedy Instructions and TSB

RCRIT-21V729-8145.pdf 432.127KB

RCRIT-21V729-8145

 


Remedy Instructions and TSB

RCRIT-21V729-2190.pdf 934.507KB

RCRIT-21V729-2190

 


ISSUED Renotification Notice

RCRN-21V729-5386.pdf 140.463KB

RCRN-21V729-5386

 


Recall Quarterly Report #2, 2022-1

RCLQRT-21V729-9737.PDF 211.266KB

RCLQRT-21V729-9737

 


Recall Quarterly Report #3, 2022-2

RCLQRT-21V729-5104.PDF 211.355KB

RCLQRT-21V729-5104

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V729&docType=RCL

 


 

Uconnect Updates - Chrysler Dodge Ram Jeep Fiat

https://chrysler.oemdtc.com/344/uconnect-updates-chrysler-dodge-ram-jeep-fiat

 

Uconnect Updates

 

SaleBestseller No. 1
Amazon Basics 128 GB Ultra Fast USB 3.1 Flash Drive, Black
  • USB 3.1 flash drive with high-speed transmission; store videos, photos, music, and more
  • 128 GB storage capacity; can store 32,000 12MP photos or 488 minutes 1080P video recording, for example
  • Convenient USB connection
  • Read speed up to 130Mbps and write speed up to 30Mbps; 15x faster than USB 2.0 drives; USB 3.1 Gen 1 / USB 3.0 port required on host devices to achieve optimal read/write speed; backwards compatible with USB 2.0 host devices at lower speed
  • High-quality NAND FLASH flash memory chips can effectively protect personal data security
SaleBestseller No. 2
SanDisk 64GB 2-Pack Ultra USB 3.0 Flash Drive (2x64GB) - SDCZ48-064G-GAM462, Black
  • Transfer speeds up to 10x faster than standard USB 2.0 drives (4MB/s); up to 130MB/s read speed; USB 3.0 port required. Based on internal testing; performance may be lower depending upon host device. 1MB=1,000,000 bytes
  • Backward compatible with USB 2.0
  • Secure file encryption and password protection(2)
Bestseller No. 3
SAMSUNG BAR Plus 256GB - 400MB/s USB 3.1 Flash Drive Titan Gray (MUF-256BE4/AM)
  • Redefine everyday file transfers with speeds up to 400MB/s
  • Reliable and secure storage for your photos, videos, music, and files
  • Rugged metal casing for durability with key ring to prevent loss.Operating Temperature:0~60℃
  • Safeguard your data (Water proof, shock proof, magnet proof, temperature proof, x ray proof)
  • USB 3.1 flash drive with backwards compatibility (USB 3.0, USB 2.0)
Bestseller No. 4
SamData 32GB USB Flash Drives 2 Pack 32GB Thumb Drives Memory Stick Jump Drive with LED Light for Storage and Backup (2 Colors: Black Blue)
  • [Great Value Package Offer]: 2 Pack USB 2.0 Flash Drive 32GB Available in 2 different colors - Black and Blue. The different colors can help you to store different content.
  • [Plug and Play]: No need to install any software, Just plug in and use it. The metal clip rotates 360° round the ABS plastic body which. The capless design can avoid lossing of cap, and providing efficient protection to the USB port.
  • [Compatibilty and Interface]: Supports Windows 7 / 8 / 10 / Vista / XP / 2000 / ME / NT Linux and Mac OS. Compatible with USB 2.0 and below. High speed USB 2.0, LED Indicator - Transfer status at a glance.
  • [Suitable for All Uses and Data]: Suitable for storing digital data for school, business or daily usage. Apply to data storage of music, photos, movies, software, and other files.
  • [Warranty Policy]: 12-month warranty, our products are of good quality and we promise that any problem about the product within one year since you buy, it will be guaranteed for free.
Bestseller No. 5
SAMSUNG FIT Plus 3.1 USB Flash Drive, 128GB, 400MB/s, Plug In and Stay, Storage Expansion for Laptop, Tablet, Smart TV, Car Audio System, Gaming Console, MUF-128AB/AM,Gunmetal Gray
  • PLUG IN AND STAY: Expand your storage with the FIT Plus, a compact flash drive, seamless and unobtrusive; Instant storage for your laptops, tablets, TV’s, car audio systems, gaming consoles, and more
  • STORE MORE, LEAVE IT IN: Extra storage in a seamlessly fitting design; Leave it in your devices with reduced risks of accidental bumps or removal; Enough capacity for your favorite tunes, irreplaceable photos/videos, work documents, and personal files
  • SAVE TIME, ADD SPACE: Quick and convenient read speeds up to 400 MB/s* with the latest USB 3.1 standard to ensure transferring data never slows you down; Send a 3GB 4K UHD video file from your FIT Plus to your PC in just 10 seconds**
  • TOUGH & TRUSTED: Files stay secure, anywhere you go; Samsung's leadership in flash memory makes the FIT Plus a trustworthy drive to store your valuable data; It works through it all with a waterproof, shock-proof³, temperature-proof⁴, magnet-proof, and X-ray-proof⁵ body
  • WORLD'S #1 FLASH MEMORY BRAND: Experience the performance and reliability from the world's #1 brand for flash memory since 2003;****** All firmware & components, including Samsung's world-renowned DRAM & NAND, are produced in-house
SaleBestseller No. 6
PNY 128GB Turbo Attaché 3 USB 3.0 Flash Drive, 2-Pack, Silver
  • The durable, light-weight design of the Turbo Attaché 3 USB 3.0 Flash Drive is the essential mobile storage solution
  • Perfect for transferring large files such as movies, videos, photos, music & documents
  • Transfer speeds up to 10 times faster than standard USB 2.0 flash drives
  • Convenient sliding collar, and cap-less design protects your content when not in use
  • Compatible with most PC and Mac laptop and desktop computers with USB 3.0 ports
Bestseller No. 7
USB Flash Drive 1TB, Portable Thumb Drives 1TB: SXINDE USB Memory Stick, Ultra Large Storage USB Drive, High-Speed 1TB Jump Drive, 1000GB Swivel Zip Drive for PC/Laptop
  • POWERFUL STORAGE FUNCTIONS: USB Flash Drive 1TB can transfer up to 204800 photos[10 megapixels]; 102400 MP3 audio files; 2560 minutes HD videos[1080P resolution] or 5120 minutes HD videos [720P resolution]. 1TB Flash Memory Stick is commonly used for storage, data backup and computer file transfer, it will meet your needs of daily use on work, school, home, and traveling for photos, music, videos, files storage and transfer.
  • EXCELLENT COMPATIBILITY: High Speed Memory Stick 1TB is plug and play without any software installation; Simply insert the USB Drive 1000GB into the device to transfer and store data between the devices. The Fold USB Memory Stick Supports Windows 7/8/10 / Vista / XP / Unix / 2000 / ME / NT Linux and Mac OS, and is compatible with USB 1.1 and USB 2.0 ports.
  • HIGH QUALITY: USB Data Storage Drive 1000GB features durable and rugged ABS and Metal housing body with rotated design. The 360° rotated design is made from stainless steel, and the interior part is made of ABS plastic.
  • PORTABLE and CONVENIENT: The size of the 1TB Flash Drive is 58mm×19.5mm×10.8mm, and it makes it easy to slip into your pocket. The end of the Thumb Drive 1TB has a loop that can easily be attached to your key chain or lanyard, using to help keep from losing, and for easy carrying.
  • TRUSTED SXINDE QUALITY: Designed for modern efficiency and reliability, our USB Storage Flash Drive is backed by responsive customer service, if you have any issues, we can provide you with 90 days free replacement within 3 months.
SaleBestseller No. 8
PNY 32GB Attaché 4 USB 2.0 Flash Drive 2-Pack, black
  • Pack of (2) 32GB USB 2. 0 Flash drives
  • The durable, light-weight design of the PNY attaché USB 2. 0 Flash Drive is the ultimate mobile storage solution
  • The sliding collar, cap less design protects your important content when not in use
  • Compatible with most PC and Mac laptop and desktop computers
  • Free technical support
SaleBestseller No. 9
10-Pack Enfain 16GB USB 2.0 Flash Memory Stick Swivel Thumb Drives for Universal Data Storage at Home & The Office (Black)
  • Universal Usability: This 10-pack of 16 GB thumb drives is perfect for data storage and transferring large files efficiently in any environment - from the office to school, at events, and between friends and clients.
  • Great Value Package: This package includes 10 16 GB thumb drives totaling 160 GB of capacity, plus 12 appropriate size labels for a great cost performance.
  • Plug & Use: These jump drives are compatible with Windows 10/ 8/ 7/ Vista/ XP/ 2000/ 98/ ME/ NT Linux/ Mac OS and USB 2.0 (backwards compatible with USB 1.1).
  • Twist Turn & Durable Built: With a 360° rotating aluminum cover protecting the USB port and an eyelet hole on the end, these pen drives are durable and easily attachable.
  • Special Window Design Box: A clear window design box lets you see inside the package, adding a creative and attractive touch.
SaleBestseller No. 10
SanDisk 512GB Ultra Fit USB 3.2 Flash Drive - SDCZ430-512G-G46, Black
  • A compact, plug-and-stay, high-speed USB 3.2 flash drive that’s ideal for adding more storage to laptops, game consoles, in-car audio and more
  • Simple, fast way to add up to 512GB of storage to your device [1GB=1,000,000,000 bytes - Actual user storage less]
  • Read speeds up to 130MB/s(1) [(1) Write to drive up to 15X faster than standard USB 2.0 drives (4MB/s); USB 3.2 Gen 1 or USB 3.0 port required. Based on internal testing; performance may be lower depending on host device; 1MB=1,000,000 bytes]
  • Write up to 15X faster than standard USB 2.0 drives(1)
  • Move a full-length movie to the drive in less than 30 seconds(2) [(2) Based on 1.2GB MPEG-4 video transfer with USB 3.2 Gen 1 or USB 3.0 host device; Results may vary based on host device, file attributes and other factors]

Last update on 2024-02-15 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

 

 


Leave a Comment

Share to...