Safety Recall YA1 / NHTSA 21V-00A Rearview Camera – 2022 Jeep Wagoneer & Grand Wagoneer

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© Copyright 2021, FCA US LLC, All Rights Reserved (tdb) December 2021 Dealer Service Instructions for: Safety Recall YA1 / NHTSA 21V-00A Rearview Camera NOTE: NHTSA number and Subject section revised. 2022 (WS) Wagoneer 2022 (WS) Grand Wagoneer NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall. Seven of the above vehicles may not display the rearview image during a backing event. The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle. Remedy Available IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. Subject Safety Recall YA1 – Rearview Camera Page 2 The condition above fails to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 111 S6.2.6, which requires that the rear visibility system default to the rearview image being visible, and meet the requirements of FMVSS No. 111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected. Suspect vehicles may not display the rear view image during a backing event. Update radio software then perform Proxi Configuration Alignment. YA1 USB flash drive with radio software mailed directly to dealer. No parts return required for this campaign. The following special tools are required to perform this repair: ➢ NPN wiTECH MDP (Mopar Diagnostic Pod) ➢ NPN Laptop Computer ➢ NPN wiTECH Software ➢ NPN YA1 USB flash drive with radio software Subject [Continued] Repair Parts Information Parts Return Special Tools Safety Recall YA1 – Rearview Camera Page 3 NOTE: The wiTECH scan tool must be used to perform this recall. The wiTECH software is required to be at the latest release level before performing this procedure. If the reprogramming flash for the TRSCM is aborted or interrupted, repeat the procedure. The TRSCM software must be at the latest software calibration level after completing this recall. 1. Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge. NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage. 2. Remove all devices (SD, USB, AUX) from the media hub. 3. Insert the USB flash drive containing the YA1 software into the vehicle USB port. 4. The The radio screen will display a Software Update message.radio screen will display a Software Update message. 5. Follow the radio screen prompts. 6. The progress bar will display status of the update. 7. Wait for software update screen to be displayed. 8. Verify the software is at the correct version. 9. Remove the USB jump drive from the vehicle USB port and disconnect the battery charger. Service Procedure Safety Recall YA1 – Rearview Camera Page 4 10. Place the ignition in the “RUN” position. 11. Connect the wiTECH MDP to the vehicle data link connector. 12. Open the wiTECH 2.0 website. 13. Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the screen. Click “Accept”. 14. From the “Vehicle Selection” screen, select the vehicle to be updated. 15. From the Left Margin Drop Down Menu, under “Activities” select “Guided Diagnostics”. 16. Select “Proxi Configuration Alignment” then follow on-screen prompts to complete the proxi configuration alignment. 17. Cycle the ignition to the “OFF” position. 18. Disconnect the wiTECH MDP from the vehicle. 19. Open/close the vehicle door then wait one minute for the Controller Area Network (CAN) data bus to go to sleep. 20. Place ignition in the “RUN” position. 21. Connect the wiTECH MDP to the vehicle data link connector. 22. Within the wiTECH 2.0 website “Vehicle Selection” screen, select the appropriate vehicle. 23. From the “Action Items” screen, click “All DTCs”, select “Clear All DTCs”, click “Continue” and then click “Close”. 24. If DTCs are still stored, cycle the ignition OFF/ON then clear DTCs again. Service Procedure [Continued] Safety Recall YA1 – Rearview Camera Page 5 25. Turn the ignition to the “OFF” position and remove the wiTECH MDP from the vehicle data link connector. 26. Remove the battery charger from the vehicle. 27. Close the vehicle hood. 28. Return the vehicle to the customer. Service Procedure [Continued] Safety Recall YA1 – Rearview Camera Page 6 Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use the following labor operation numbers and time allowance: NOTE: Claims for this service action are to be submitted as transaction type W (warranty) Using the below mentioned LOPs: Labor Operation Number Causal LOP, Use for time to perform update. 08-60-02-00 Use for any associated diagnostic time. 85-41-00-00 NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions. To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached. Completion Reporting and Reimbursement Dealer Notification Owner Notification and Service Scheduling Safety Recall YA1 – Rearview Camera Page 7 All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC Vehicle Lists, Global Recall System, VIP and Dealer Follow Up Additional Information

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-00A The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : DEC 21, 2021 NHTSA Recall No. : 21V-00A Manufacturer Recall No. : YA1 Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 7 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Jeep Wagoneer/Grand Wagoneer Vehicle Type : Body Style : SUV Power Train : NR Descriptive Information : Some 2022 MY Jeep Wagoneer and Grand Wagoneer vehicles may be equipped with radio software which may prevent the rearview camera image from displaying. The suspect period began on October 23, 2021, when the first vehicle was built with a radio with suspect software, and ended on October 26, 2021, when vehicles were built with correct radio software. The suspect period was determined using vehicle production records. Similar vehicles not included in the recall are not equipped with the suspect radio software. Production Dates : OCT 23, 2021 – OCT 26, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Federal Motor Vehicle Safety Standard (“FMVSS”) 571.111 S6.2.6 requires that “The rear visibility system default to the rearview image being visible, and meet the requirements of FMVSS 571.111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected.” Suspect vehicles may not display the rearview image during a backing event. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : The vehicle operator will notice that the rearview image is not displayed if Part 573 Safety Recall Report 21V-00A Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle. Description of the Cause : NR Identification of Any Warning that can Occur : The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. Involved Components : Component Name 1 : Radio Assembly – Audio Entertainment Component Description : Radio Assembly – Audio Entertainment Component Part Number : 68527730AD Supplier Identification : Component Manufacturer Name : Harman Automotive Customer Group America Address : 30001 North Cabot Drive Novi Michigan 48377 Country : United States Chronology : • On December 1, 2021, FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance recognized that certain radio software existed on vehicles preventing the rearview camera image from displaying, potentially not in compliance with FMVSS No. 111. • On December 16, 2021, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Part 573 Safety Recall Report 21V-00A Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to reprogram the radio. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : The remedy includes updated radio software that meets the FMVSS 111 Rear Visibility requirements. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **12/21/2021: FCA US will notify dealers and begin notifying owners on or about 02/09/2022. Planned Dealer Notification Date : FEB 09, 2022 – FEB 09, 2022 Planned Owner Notification Date : FEB 09, 2022 – FEB 09, 2022 * NR – Not Reported

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