January 27, 2022 NHTSA CAMPAIGN NUMBER: 22V035000
Windshield Wipers May Not Operate Properly
Reduced visibility increases the risk of a crash.
NHTSA Campaign Number: 22V035
Manufacturer Chrysler (FCA US, LLC)
Components VISIBILITY
Potential Number of Units Affected 171,789
Summary
Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 vehicles, Ram 3500 Cab Chassis, 4500 Cab Chassis, 5500 Cab Chassis and 3500 Cab Chassis with a gross vehicle weight rating (GVWR) of less than 10,000 lbs. The windshield wiper arms may loosen, possibly causing the wipers to function improperly and reduce the driver’s visibility in certain weather conditions.
Remedy
Dealers will tighten the wiper nuts, free of charge. Owner notification letters were mailed February 15, 2022. This recall is an expansion of recall number 20V-208. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC’s number for this recall is Z08.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
FCA US LLC (FCA US) has announced a safety recall on certain 2019 through 2020 Model Year (D2) Ram 3500 Pickup, (DD) Ram 3500 Cab Chassis, (DJ) Ram 2500 Pickup, (DF) Ram 3500 (GVWR less than 10K Lb.) Cab Chassis, and (DP) Ram 4500/5500 Cab Chassis vehicles.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have been built with an improperly formed wiper arm head joint that did not fully form the splines of the head joint on the wiper arm. This can allow the joint to strip and result in the wiper arm failing to operate properly when the system is activated. Prior to complete wiper system failure, the driver may notice that one or both wipers do not clear the windshield properly or that the wipers are not in their proper rest positions. An improperly functioning wiper system may, in certain circumstances, lead to a diminution in road visibility which can cause vehicle crash without prior warning.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to retorque the wiper nuts to the required torque on all affected vehicles. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 1st Quarter of 2022.
February 2022
Dealer Service Instructions for:
Safety Recall Z08 / NHTSA 22V-035 Windshield Wipers
Remedy Available
2019-2020 (D2) Ram 3500 Pickup
2019-2020 (DD) Ram 3500 Cab Chassis
2019-2020 (DJ) Ram 2500 Pickup
2019-2020 (DF) Ram 3500 (GVWR less than 10K Lb.) Cab Chassis
2019-2020 (DP) Ram 4500/5500 Cab Chassis
NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The windshield wipers on about 171,700 of the above vehicles may have been built with an improperly formed wiper arm head joint that did not fully form the splines of the head joint on the wiper arm. This can allow the joint to strip and result in the wiper arm failing to operate properly when the system is activated. Prior to complete wiper system failure, the driver may notice that one or both wipers do not clear the windshield properly or that the wipers are not in their proper rest positions. An improperly functioning wiper system may, in certain circumstances, lead to diminished road visibility which can cause a vehicle crash without prior warning.
Repair
Tighten the existing nut an additional 90 degrees (one quarter turn).
Parts Information
No parts are required to perform this service procedure.
Parts Return
No parts return required for this campaign.
Special Tools
No special tools are required to perform this service procedure.
Service Procedure
- Open the hood.
- Carefully pry the plastic nut caps (1) off of the nuts on the pivot end of the wiper arms (Figure 1).
NOTE: To properly tighten the nuts, one of the following is needed:
- A paint pen to mark the 12 o’clock position on the nut, or
- A torque angle gauge, or
- A torque wrench with the ability to measure torque angle.
- Using one of these methods, tighten both nuts 90 degrees (one quarter turn).
NOTE: Do not loosen or remove the nut or arm, or torque the nut to a specified value. Tighten the nut by adding 90 degrees (one quarter turn) only.
- Verify wipers are functioning properly by running them on low and high speed. If wiper system issues are present after performing the steps above, refer to wiper diagnosis and repair in DealerCONNECT/Service Library.
- Install the plastic nut caps (1) onto the wiper arm pivot nuts (Figure 1).
- Close the hood and return the vehicle to the customer.
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| RAM | 2500 | 2019-2020 |
| RAM | 3500 | 2019-2020 |
| RAM | 4500 | 2019-2020 |
| RAM | 5500 | 2019-2020 |
5 Associated Documents
Remedy Instructions and TSB
RCRIT-22V035-9107.pdf 377.363KB
RCRIT-22V035-9107
Manufacturer Notices(to Dealers,etc) – NSRAC re FCA US LLC (FCA US) has announced a safety recall on certain 2019 through 2020 Model Year (D2) Ram 3500 Pickup, (DD) Ram 3500 Cab Chassis, (DJ) Ram 2500 Pickup, (DF) Ram 3500 (GVWR less than 10K Lb.) Cab Chassis, and (DP) Ram 4500/5500 Cab Chassis vehicles (windshield wiper arms).
Recall Acknowledgement
RCAK-22V035-8591.pdf 645.662KB
RCAK-22V035-8591
Defect Notice 573 Report
RCLRPT-22V035-5915.PDF 217.509KB
RCLRPT-22V035-5915
ISSUED Owner Notification Letter(Part 577)
RCONL-22V035-4481.pdf 517.921KB
RCONL-22V035-4481
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V035&docType=RCL
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Last update on 2023-01-20 / Affiliate links / Images from Amazon Product Advertising API
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