Z08 – Windshield Wipers May Not Operate Properly – 2019-2020 Ram 2500 & 3500

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January 27, 2022 NHTSA CAMPAIGN NUMBER: 22V035000

Windshield Wipers May Not Operate Properly

Reduced visibility increases the risk of a crash.

 

NHTSA Campaign Number: 22V035

Manufacturer Chrysler (FCA US, LLC)

Components VISIBILITY

Potential Number of Units Affected 171,789

 

Summary

Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 vehicles, Ram 3500 Cab Chassis, 4500 Cab Chassis, 5500 Cab Chassis and 3500 Cab Chassis with a gross vehicle weight rating (GVWR) of less than 10,000 lbs. The windshield wiper arms may loosen, possibly causing the wipers to function improperly and reduce the driver’s visibility in certain weather conditions.

 

Remedy

Dealers will tighten the wiper nuts, free of charge. Owner notification letters were mailed February 15, 2022. This recall is an expansion of recall number 20V-208. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC’s number for this recall is Z08.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


New Safety Recall Advanced Communication – Z08

FCA US LLC (FCA US) has announced a safety recall on certain 2019 through 2020 Model Year (D2) Ram 3500 Pickup, (DD) Ram 3500 Cab Chassis, (DJ) Ram 2500 Pickup, (DF) Ram 3500 (GVWR less than 10K Lb.) Cab Chassis, and (DP) Ram 4500/5500 Cab Chassis vehicles.

 

REASON FOR THIS SAFETY RECALL

Some of the above vehicles may have been built with an improperly formed wiper arm head joint that did not fully form the splines of the head joint on the wiper arm. This can allow the joint to strip and result in the wiper arm failing to operate properly when the system is activated. Prior to complete wiper system failure, the driver may notice that one or both wipers do not clear the windshield properly or that the wipers are not in their proper rest positions. An improperly functioning wiper system may, in certain circumstances, lead to a diminution in road visibility which can cause vehicle crash without prior warning.

 

SERVICE ACTION

FCA US will conduct a voluntary safety recall to retorque the wiper nuts to the required torque on all affected vehicles. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 1st Quarter of 2022.

 


February 2022

Dealer Service Instructions for:

Safety Recall Z08 / NHTSA 22V-035 Windshield Wipers

 

Remedy Available

2019-2020 (D2) Ram 3500 Pickup

2019-2020 (DD) Ram 3500 Cab Chassis

2019-2020 (DJ) Ram 2500 Pickup

2019-2020 (DF) Ram 3500 (GVWR less than 10K Lb.) Cab Chassis

2019-2020 (DP) Ram 4500/5500 Cab Chassis

 

NOTE:  Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.

 

IMPORTANT:  Some of the involved vehicles may be in dealer new vehicle  inventory.  Federal law requires you to complete this recall service on these vehicles before retail delivery.  Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service.  Involved vehicles can be determined by using the VIP inquiry process.

 

Subject

The windshield wipers on about 171,700 of the above vehicles may have been built with an improperly formed wiper arm head joint that did not fully form the splines of the head joint on the wiper arm. This can allow the joint to strip and result in the wiper arm failing to operate properly when the system is activated. Prior to complete wiper system failure, the driver may notice that one or both wipers do not clear the windshield properly or that the wipers are not in their proper rest positions. An improperly functioning wiper system may, in certain circumstances, lead to diminished road visibility which can cause a vehicle crash without prior warning.

 

Repair

Tighten the existing nut an additional 90 degrees (one quarter turn).

 

Parts Information

No parts are required to perform this service procedure.

 

Parts Return

No parts return required for this campaign.

 

Special Tools

No special tools are required to perform this service procedure.

 

Service Procedure

 

  1. Open the hood.

 

  1. Carefully pry the plastic nut caps (1) off of the nuts on the pivot end of the wiper arms (Figure 1).

 

NOTE: To properly tighten the nuts, one of the following is needed:

  • A paint pen to mark the 12 o’clock position on the nut, or
  • A torque angle gauge, or
  • A torque wrench with the ability to measure torque angle.

 

  1. Using one of these methods, tighten both nuts 90 degrees (one quarter turn).

 

NOTE: Do not loosen or remove the nut or arm, or torque the nut to a specified value. Tighten the nut by adding 90 degrees (one quarter turn) only.

 

  1. Verify wipers are functioning properly by running them on low and high speed. If wiper system issues are present after performing the steps above, refer to wiper diagnosis and repair in DealerCONNECT/Service Library.

 

  1. Install the plastic nut caps (1) onto the wiper arm pivot nuts (Figure 1).

 

  1. Close the hood and return the vehicle to the customer.

 


Chronology :

  • On November 17, 2021, the FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation based on information from FCA US Current Production Quality (“CPQ”). CPQ, being familiar with the prior recall (FCA US Recall No. W25/NHTSA Recall No. 20V-208), contacted the safety office to report an observed increase in warranty claims similar to claims from the previous recall on some Ram 2500, 3500, and 4500/5500 vehicles that were not included in W25/20V-208. Customers were experiencing loose windshield wiper arms.
  • From November 17, 2021, to January 14, 2022, FCA US TSRC reviewed vehicle records and met with FCA US engineering to review the issue, and understand the part design and change history.
  • As of January 12, 2022, FCA US has identified 29 customer assistance records, 679 warranty claims, and 20 field reports potentially relating to this issue for all markets with dates of receipt ranging from July 11, 2019 to December 20, 2021.
  • As of January 12, 2022, FCA US is not aware of any accidents or injuries potentially relating to this issue for all markets.
  • On January 20, 2022, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.

 


8 Affected Products

Vehicles

MAKE MODEL YEAR
RAM 2500 2019-2020
RAM 3500 2019-2020
RAM 4500 2019-2020
RAM 5500 2019-2020

 


11 Associated Documents

Remedy Instructions and TSB

RCRIT-22V035-9107.pdf 377.363KB

RCRIT-22V035-9107

 


Manufacturer Notices(to Dealers,etc) – NSRAC re FCA US LLC (FCA US) has announced a safety recall on certain 2019 through 2020 Model Year (D2) Ram 3500 Pickup, (DD) Ram 3500 Cab Chassis, (DJ) Ram 2500 Pickup, (DF) Ram 3500 (GVWR less than 10K Lb.) Cab Chassis, and (DP) Ram 4500/5500 Cab Chassis vehicles (windshield wiper arms).

RCMN-22V035-2802.pdf 97.691KB

RCMN-22V035-2802

 


Recall Acknowledgement

RCAK-22V035-8591.pdf 645.662KB

RCAK-22V035-8591

 


Defect Notice 573 Report

RCLRPT-22V035-5915.PDF 217.509KB

RCLRPT-22V035-5915

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V035-4481.pdf 517.921KB

RCONL-22V035-4481

 


Recall Quarterly Report #1, 2022-1

RCLQRT-22V035-2581.PDF 211.159KB

RCLQRT-22V035-2581

 


ISSUED Renotification Notice

RCRN-22V035-3000.pdf 98.125KB

RCRN-22V035-3000

 


Recall Quarterly Report #2, 2022-2

RCLQRT-22V035-0915.PDF 211.264KB

RCLQRT-22V035-0915

 


Recall 573 Report – 2/8/22

RCLRPT-22V035-5012.PDF 217.712KB

RCLRPT-22V035-5012

 


Recall Quarterly Report #3, 2022-3

RCLQRT-22V035-8823.PDF 211.357KB

RCLQRT-22V035-8823

 


Recall Quarterly Report #4, 2022-4

RCLQRT-22V035-8922.PDF 211.473KB

RCLQRT-22V035-8922

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V035&docType=RCL

 


 

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