Z47 – Rearview Camera Visibility – 2022 Ram 1500, 2500 Pickup Trucks, & 3500 Cab Chassis

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June 9, 2022 NHTSA CAMPAIGN NUMBER: 22V407000

Rearview Image May Not Display/FMVSS 111

A rearview camera that does not display an image reduces the driver’s rear view, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V407000

Manufacturer Chrysler (FCA US, LLC)

Components BACK OVER PREVENTION

Potential Number of Units Affected 117,759

 

Summary

Chrysler (FCA US, LLC) is recalling certain 2022 Ram 1500, 2500 pickup trucks, and 3500 Cab Chassis vehicles with GVWR less than 10,000 lbs. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

Dealers will reprogram the radio software, free of charge. Owner notification letters were mailed July 5, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS’s number for this recall is Z47.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


New Safety Recall Advanced Communication – Z47

FCA US LLC (FCA US) has announced a safety recall on certain 2022 Model Year (DT) Ram 1500 Pickup, (DJ) Ram 2500 Pickup, and (DF) Ram 3500 10K LB. Cab Chassis vehicles.

 

REASON FOR THIS SAFETY RECALL

Some of the above vehicles may have been built with an incompatible rearview camera system and radio combination that may prevent the rearview image from displaying under certain conditions. The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle.

The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 571.111 S6.2.6 which requires that “The rear visibility system default to the rearview image being visible and meet the requirements of FMVSS 571.111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected.” Suspect vehicles may not display the rearview image during a backing event under certain conditions.

 

SERVICE ACTION

FCA US will conduct a voluntary safety recall on all affected vehicles to update the radio software. The remedy is currently under development. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 2nd Quarter of 2022.

 


Revision (1) August 2022

Dealer Service Instructions for:

Safety Recall Z47 / NHTSA 22V-407 Rearview Camera Visibility

NOTE: Select vehicles may already be at the latest software level because they were reprogramed remotely using Firmware Over The Air (FOTA) technology. For radios already at the required software level and an open recall please claim the Inspection LOP.

 

Remedy Available

2022 (DT) Ram 1500 Pickup

2022 (DJ) Ram 2500 Pickup

2022 (DF) Ram 3500 <10K LB. Cab Chassis

 

NOTE:  This recall applies only to the above vehicles equipped with a Uconnect 5 Radio with 8.4” Display (sales code UBD) and Parkview Rear Back-Up Camera (sales code XAC).

NOTE:  Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.

 

IMPORTANT:  Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery.  Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service.  Involved vehicles can be determined by using the VIP inquiry process.

 

Subject

About 117,750 of the above vehicles may have been built with an incompatible rearview camera system and radio combination that may prevent the rearview image from displaying under certain conditions. The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle.

Federal Motor Vehicle Safety Standard (“FMVSS”) 571.111 S6.2.6 which requires that “The rear visibility system default to the rearview image being visible and meet the requirements of FMVSS 571.111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected.” Suspect vehicles may not display the rearview image during a backing event under certain conditions.

 

Repair

The radio software will need to be inspected and if required updated to the latest software level.

NOTE: Select vehicles may already be at the latest software level because they were reprogramed remotely using Firmware Over The Air (FOTA) technology. For radios already at the required software level and an open recall please claim the Inspection LOP.

 

Parts Information

No parts are required to perform this service procedure.

 

Parts Return

No parts return required for this campaign.

 

Special Tools

The following special tools are required to perform this repair:

➢ NPN USB Flash Drive (4 GB or larger)

 

Service Procedure

A. Verify the Radio Software Version

 

  1. On the radio display screen go into “Vehicle Settings”.

 

  1. Select “System Information”.

 

  1. Select “Version Information”.

 

  1. Under the “Build Number”, radio software version is listed.

 

  1. Verify software version:

 

  • Correct SW version 00.15

 

  • Wrong SW version: 01.12 and earlier versions.

 

  1. Is the radio currently at the correct software version?

 

  • Yes – This recall is complete. Claim the inspection LOP.

 

  • No – Update the radio software. Proceed to Section B. Download Software

 

B. Software Download

 

  1. Download the Software Update to a USB Flash Drive.

 

 

  • The flash drive must not contain any files (including documents, music, or pictures).
  1. Plug the flash drive into the computer and make sure it is active and ready to Record the name of the USB flash drive and the drive location.

 

  1. Format the USB flash drive (FAT32).

 

  1. Confirm that there are no files or folders on the USB Flash drive. This is done to ensure that there are no conflicting files that may interrupt the software update process.

 

  1. Leave the USB Flash drive in the computer and proceed to the next step.

 

  1. Go to Dealer CONNECT.

 

  1. Select the “Service” tab.

 

  1. Select “Uconnect” from the Uconnect Command Center.

 

  1. Select “Uconnect Dealer Software Downloads”.

 

  1. Enter the vehicle VIN. And select “GO

 

  1. Select Software Release ID.

 

  1. Select the “MAC” operating system (OS) only.

 

  1. Download the zip file to your computer before extracting the zip file to the blank USB flash drive.

 

  1. Select the downloaded zip file then extract the unzipped files to the USB flash drive. The downloaded zip file must not be on the USB flash drive.

 

  1. Safely remove the USB flash drive from your computer and proceed to Section C. Update Radio Software Version.

 

C. Update Radio Software Version

 

  1. Proceed to update the radio software version on the vehicle.

 

  1. Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts.  Do not allow the charger to time out during the flash process.  Set the battery charger timer (if so equipped) to continuous charge.

 

NOTE:  Use an accurate stand-alone voltmeter.  The battery charger volt meter may not be sufficiently accurate.  Voltages outside of the specified range will cause an unsuccessful flash.  If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.

 

  1. Vehicle must be out of “Ship Mode”. Starting at the radio ‘Home’ screen.

 

  1. Remove all devices (SD, USB, AUX) from the media hub.

 

  1. Insert the USB flash drive containing the downloaded software into the vehicle USB port.

 

  1. The radio screen will display a Software Update message.

 

  1. Follow the radio screen prompts.

 

  1. The progress bar will display status of the update.

 

  1. Wait for software update screen to be displayed.

 

  1. Verify the software is at the correct version.

 

  1. Remove the USB flash drive from the vehicle USB port and disconnect the battery charger.

 

  1. Return the vehicle to the customer.

 


Chronology :

  • On November 5, 2021, it was discovered at an FCA US LLC (“FCA US”) assembly plant while shifting a truck into reverse the rearview image on the radio screen appeared blue with the text stating the camera system is unavailable.
  • From November 2021, through January 2022, supplier testing was performed on vehicles in an attempt to duplicate the issue. The issue was not able to be duplicated until bench testing confirmed the issue on January 19, 2022.
  • On January 26, 2022, the FCA US Technical Safety and Regulatory Compliance (“TSRC”) organization opened a safety investigation based on engineering testing for a potential noncompliance with FMVSS No. 111 Rear Visibility.
  • In February 2022, FCA US Engineering performed comparison testing on Ram 2500 vehicles that have the same camera and radio and was unable to duplicate the issue.
  • From February 2022, through April 2022, FCA US TSRC reviewed vehicle records and met with FCA US engineering to review the issue and understand the part design and change history.
  • On May 11, 2022, FCA US TSRC recognized that the backup camera may fail internally resulting in the rearview camera image not displaying during a backing event, potentially not in compliance with FMVSS No. 111.
  • On June 2, 2022, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.

 


3 Affected Products

Vehicles

MAKE MODEL YEAR
RAM 1500 2022
RAM 2500 2022
RAM 3500 2022

 


11 Associated Documents

Recall Acknowledgement

RCAK-22V407-1909.pdf 645.164KB

RCAK-22V407-1909

 


Noncompliance Notice 573 Report

RCLRPT-22V407-7817.PDF 216.855KB

RCLRPT-22V407-7817

 


Manufacturer Notices(to Dealers,etc) – NSRAC Initial re Reason for Recall

RCMN-22V407-7967.pdf 49.193KB

RCMN-22V407-7967

 


Remedy Instructions and TSB

RCRIT-22V407-5833.pdf 250.76KB

RCRIT-22V407-5833

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V407-1453.pdf 179.255KB

RCONL-22V407-1453

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V407-1732.pdf 176.036KB

RCONL-22V407-1732

 


Remedy Instructions and TSB

RCRIT-22V407-0921.pdf 520.589KB

RCRIT-22V407-0921

 


Recall 573 Report – 7/7/22

RCLRPT-22V407-5898.PDF 216.881KB

RCLRPT-22V407-5898

 


Recall Quarterly Report #1, 2022-3

RCLQRT-22V407-8583.PDF 211.157KB

RCLQRT-22V407-8583

 


Recall Quarterly Report #2, 2022-4

RCLQRT-22V407-8632.PDF 211.262KB

RCLQRT-22V407-8632

 


Recall Quarterly Report #3, 2023-1

RCLQRT-22V407-9540.PDF 211.354KB

RCLQRT-22V407-9540

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V407&docType=RCL

 


 

Reprogramming

Chrysler J2534 Application Overview

 

DRB III Emulator

Flash Availability - J2534/Pass Thru Device

Vehicle to Diagnostic Tool Reference Chart

 

Chrysler Recommended J2534 Devices

For Chrysler recommended J2534 device, see below table.

J2534 Device Firmware Version
CTC Vehicle Box * 1.9
UCAN 2 1.0
Blue Streak -2534 Global Programmer 2.10
Actia I+ME Passthru 2.07

* Chrysler recommends the CTC Vehicle Box Device for Chrysler SCI ECU reprogramming. SCI reprogramming is used on most PCMs and TCMs prior to the introduction of CAN bus vehicles which began in 2004 (Durango).

 

Compatible J2534 Devices

Z47 - Rearview Camera Visibility - 2022 Ram 1500, 2500 Pickup Trucks, & 3500 Cab Chassis | small light CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
Z47 - Rearview Camera Visibility - 2022 Ram 1500, 2500 Pickup Trucks, & 3500 Cab Chassis | small light CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
Z47 - Rearview Camera Visibility - 2022 Ram 1500, 2500 Pickup Trucks, & 3500 Cab Chassis | small light CarDAQ-Plus
Z47 - Rearview Camera Visibility - 2022 Ram 1500, 2500 Pickup Trucks, & 3500 Cab Chassis | small light CarDAQ-M
Z47 - Rearview Camera Visibility - 2022 Ram 1500, 2500 Pickup Trucks, & 3500 Cab Chassis | small light VSI J2534 ECU Reprogrammer
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Z47 - Rearview Camera Visibility - 2022 Ram 1500, 2500 Pickup Trucks, & 3500 Cab Chassis | small light

RAP2 OEM J2534 Remote Reprogramming Tool

Z47 - Rearview Camera Visibility - 2022 Ram 1500, 2500 Pickup Trucks, & 3500 Cab Chassis | small light

BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI

Z47 - Rearview Camera Visibility - 2022 Ram 1500, 2500 Pickup Trucks, & 3500 Cab Chassis | small light

Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909

Z47 - Rearview Camera Visibility - 2022 Ram 1500, 2500 Pickup Trucks, & 3500 Cab Chassis | small light

GODIAG J2534

 


Click on the link below to:

Download J2534 Application

(Install the wiTECH 2.0 J2534 Application on your computer)

Download the Setup Utility

(Configure your microPod/MDP device)

Launch wiTECH 2.0

(Once subscription and users are assigned to a tool please follow this link to access wiTECH)

https://www.mopartsp.com/support

 


Chrysler J2534 Manual

wiTECH Software

www.techauthority.com

 


 

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Last update on 2024-02-17 / Affiliate links / Images from Amazon Product Advertising API

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