June 9, 2022 NHTSA CAMPAIGN NUMBER: 22V407000
A rearview camera that does not display an image reduces the driver’s rear view, increasing the risk of a crash.
NHTSA Campaign Number: 22V407000
Manufacturer Chrysler (FCA US, LLC)
Components BACK OVER PREVENTION
Potential Number of Units Affected 117,759
Chrysler (FCA US, LLC) is recalling certain 2022 Ram 1500, 2500 pickup trucks, and 3500 Cab Chassis vehicles with GVWR less than 10,000 lbs. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Dealers will reprogram the radio software, free of charge. Owner notification letters are expected to be mailed July 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS’s number for this recall is Z47.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
New Safety Recall Advanced Communication – Z47
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have been built with an incompatible rearview camera system and radio combination that may prevent the rearview image from displaying under certain conditions. The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle.
The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 571.111 S6.2.6 which requires that “The rear visibility system default to the rearview image being visible and meet the requirements of FMVSS 571.111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected.” Suspect vehicles may not display the rearview image during a backing event under certain conditions.
FCA US will conduct a voluntary safety recall on all affected vehicles to update the radio software. The remedy is currently under development. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 2nd Quarter of 2022.
Dealer Service Instructions for:
Safety Recall Z47 / NHTSA 22V-407 Rearview Camera Visibility
NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
About 117,750 of the above vehicles may have been built with an incompatible rearview camera system and radio combination that may prevent the rearview image from displaying under certain conditions. The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle.
Federal Motor Vehicle Safety Standard (“FMVSS”) 571.111 S6.2.6 which requires that “The rear visibility system default to the rearview image being visible and meet the requirements of FMVSS 571.111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected.” Suspect vehicles may not display the rearview image during a backing event under certain conditions.
The radio software will need to be inspected and if required updated to the latest software level.
No parts are required to perform this service procedure.
No parts return required for this campaign.
The following special tools are required to perform this repair:
|➢ NPN||USB Flash Drive (4 GB or larger)|
A. Verify the Radio Software Version
- On the radio display screen go into “Vehicle Settings”.
- Select “System Information”.
- Select “Version Information”.
- Under the “Build Number”, radio software version is listed.
- Verify software version:
- Correct SW version 00.15
- Wrong SW version: 01.12 and earlier versions.
- Is the radio currently at the correct software version?
- Yes – This recall is complete. Claim the inspection LOP.
- No – Update the radio software. Proceed to Section B. Download Software
B. Software Download
- Download the Software Update to a USB Flash Drive.
- A USB Flash Drive must be at lease 4GB or higher.
- The flash drive must not contain any files (including documents, music, or pictures).
- Plug the flash drive into the computer and make sure it is active and ready to Record the name of the USB flash drive and the drive location.
- Format the USB flash drive (FAT32).
- Confirm that there are no files or folders on the USB Flash drive. This is done to ensure that there are no conflicting files that may interrupt the software update process.
- Go to Dealer CONNECT.
- Select the “Service” tab.
- Select “Uconnect Dealer Software Downloads”.
- Enter the vehicle VIN. And select “GO”
- Select Software Release ID.
- Select the “MAC” operating system (OS) only.
- Select the downloaded zip file then extract the unzipped files to the USB flash drive. The downloaded zip file must not be on the USB flash drive.
- Safely remove the USB flash drive from your computer and proceed to Section C. Update Radio Software Version.
C. Update Radio Software Version
- Proceed to update the radio software version on the vehicle.
- Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.
- Vehicle must be out of “Ship Mode”. Starting at the radio ‘Home’ screen.
- The radio screen will display a Software Update message.
- Follow the radio screen prompts.
- The progress bar will display status of the update.
- Wait for software update screen to be displayed.
- Verify the software is at the correct version.
- Return the vehicle to the customer.
3 Affected Products
4 Associated Documents
Noncompliance Notice 573 ReportRCLRPT-22V407-7817
Manufacturer Notices(to Dealers,etc) – NSRAC Initial re Reason for Recall
Remedy Instructions and TSBRCRIT-22V407-5833
Latest Recalls Documents
Chrysler Recommended J2534 Devices
|J2534 Device||Firmware Version|
|CTC Vehicle Box *||1.9|
|Blue Streak -2534 Global Programmer||2.10|
|Actia I+ME Passthru||2.07|
* Chrysler recommends the CTC Vehicle Box Device for Chrysler SCI ECU reprogramming. SCI reprogramming is used on most PCMs and TCMs prior to the introduction of CAN bus vehicles which began in 2004 (Durango).
Compatible J2534 Devices
Click on the link below to:
Download J2534 Application
(Install the wiTECH 2.0 J2534 Application on your computer)
Download the Setup Utility
(Configure your microPod/MDP device)
Launch wiTECH 2.0
(Once subscription and users are assigned to a tool please follow this link to access wiTECH)
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