Z47 – Rearview Camera Visibility – 2022 Ram 1500, 2500 Pickup Trucks, & 3500 Cab Chassis

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© Copyright 2022, FCA US LLC, All Rights Reserved (tdb) Revision (1) August 2022 Dealer Service Instructions for: Safety Recall Z47 / NHTSA 22V-407 Rearview Camera Visibility NOTE: Select vehicles may already be at the latest software level because they were reprogramed remotely using Firmware Over The Air (FOTA) technology. For radios already at the required software level and an open recall please claim the Inspection LOP. 2022 (DT) Ram 1500 Pickup 2022 (DJ) Ram 2500 Pickup 2022 (DF) Ram 3500 <10K LB. Cab Chassis NOTE: This recall applies only to the above vehicles equipped with a Uconnect 5 Radio with 8.4” Display (sales code UBD) and Parkview Rear Back-Up Camera (sales code XAC). NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall. Remedy Available IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. Safety Recall Z47 – Rearview Camera Visibility Page 2 About 117,750 of the above vehicles may have been built with an incompatible rearview camera system and radio combination that may prevent the rearview image from displaying under certain conditions. The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle. Federal Motor Vehicle Safety Standard (“FMVSS”) 571.111 S6.2.6 which requires that “The rear visibility system default to the rearview image being visible and meet the requirements of FMVSS 571.111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected.” Suspect vehicles may not display the rearview image during a backing event under certain conditions. The radio software will need to be inspected and if required updated to the latest software level. NOTE: Select vehicles may already be at the latest software level because they were reprogramed remotely using Firmware Over The Air (FOTA) technology. For radios already at the required software level and an open recall please claim the Inspection LOP. Subject Repair Safety Recall Z47 – Rearview Camera Visibility Page 3 No parts are required to perform this service procedure. No parts return required for this campaign. The following special tools are required to perform this repair: ➢ NPN USB Flash Drive (4 GB or larger) Parts Information Parts Return Special Tools Safety Recall Z47 – Rearview Camera Visibility Page 4 A. Verify the Radio Software Version 1. On the radio display screen go into “Vehicle Settings”. 2. Select “System Information”. 3. Select “Version Information”. 4. Under the “Build Number”, radio software version is listed. 5. Verify software version: ➢ Correct SW version R145.00.15 ➢ Wrong SW version: R141.01.12 and earlier versions. 6. Is the radio currently at the correct software version? ➢ Yes – This recall is complete. Claim the inspection LOP. ➢ No – Update the radio software. Proceed to Section B. Download Software Service Procedure Safety Recall Z47 – Rearview Camera Visibility Page 5 B. Software Download 1. Download the Software Update to a USB Flash Drive. ➢ A USB Flash Drive must be at lease 4GB or higher. ➢ The flash drive must not contain any files (including documents, music, or pictures). 2. Plug the flash drive into the computer and make sure it is active and ready to use. Record the name of the USB flash drive and the drive location. 3. Format the USB flash drive (FAT32). 4. Confirm that there are no files or folders on the USB Flash drive. This is done to ensure that there are no conflicting files that may interrupt the software update process. 5. Leave the USB Flash drive in the computer and proceed to the next step. 6. Go to Dealer CONNECT. 7. Select the “Service” tab. 8. Select “Uconnect” from the Uconnect Command Center. 9. Select “Uconnect Dealer Software Downloads”. 10. Enter the vehicle VIN. And select “GO” 11. Select Software Release ID. 12. Select the “MAC” operating system (OS) only. 13. Download the zip file to your computer before extracting the zip file to the blank USB flash drive. 14. Select the downloaded zip file then extract the unzipped files to the USB flash drive. The downloaded zip file must not be on the USB flash drive. 15. Safely remove the USB flash drive from your computer and proceed to Section C. Update Radio Software Version. Service Procedure [Continued] Safety Recall Z47 – Rearview Camera Visibility Page 6 C. Update Radio Software Version 1. Proceed to update the radio software version on the vehicle. 2. Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge. NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage. 3. Vehicle must be out of “Ship Mode”. Starting at the radio ‘Home’ screen. 4. Remove all devices (SD, USB, AUX) from the media hub. 5. Insert the USB flash drive containing the downloaded software into the vehicle USB port. 6. The radio screen will display a Software Update message. 7. Follow the radio screen prompts. 8. The progress bar will display status of the update. 9. Wait for software update screen to be displayed. 10. Verify the software is at the correct version. 11. Remove the USB flash drive from the vehicle USB port and disconnect the battery charger. 12. Return the vehicle to the customer. Service Procedure [Continued] Safety Recall Z47 – Rearview Camera Visibility Page 7 Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use the following labor operation numbers and time allowances: Labor Operation Time Number Allowance Inspect Radio at latest software level 18-Z4-71-81 0.2 hours Inspect/Reprogram Radio with latest 18-Z4-71-82 0.3 hours Software level Related Operation Create USB Flash Drive from Uconnect 18-Z4-71-50 0.2 hours Website (One Time Only) NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions. To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached. Completion Reporting and Reimbursement Dealer Notification Owner Notification and Service Scheduling Safety Recall Z47 – Rearview Camera Visibility Page 8 All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC Vehicle Lists, Global Recall System, VIP and Dealer Follow Up Additional Information This notice applies to your vehicle, Z47/NHTSA 22V-407 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall Z47. IMPORTANT SAFETY RECALL Rearview Camera Visibility Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US has decided that certain [2022 Model Year (DT) Ram 1500 Pickup, (DJ) Ram 2500 Pickup, and (DF) Ram 3500<10K LB. Cab Chassis] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 111 – Rearview mirrors. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? Your vehicle [1] may have been built with an incompatible rearview camera system and radio combination that may prevent the rearview image from displaying under certain conditions. The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of a crash or injury to people outside the vehicle. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 571.111 S6.2.6 which requires that “The rear visibility system default to the rearview image being visible and meet the requirements of FMVSS 571.111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected.” Suspect vehicles may not display the rearview image during a backing event under certain conditions. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will update the radio software. The estimated repair time is 30 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371 This notice applies to your vehicle, Z47/NHTSA 22V-407 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall Z47. IMPORTANT SAFETY RECALL Rearview Camera Visibility Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US has decided that certain [2022 Model Year (DT) Ram 1500 Pickup, (DJ) Ram 2500 Pickup, and (DF) Ram 3500<10K LB. Cab Chassis] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 111 – Rearview mirrors. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? Your vehicle [1] may have been built with an incompatible rearview camera system and radio combination that may prevent the rearview image from displaying under certain conditions. The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of a crash or injury to people outside the vehicle. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 571.111 S6.2.6 which requires that “The rear visibility system default to the rearview image being visible and meet the requirements of FMVSS 571.111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected.” Suspect vehicles may not display the rearview image during a backing event under certain conditions. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this you have two options. First, you can take your vehicle to your dealer and your dealer will inspect and if necessary, update the radio software version. Second, your vehicle’s radio software can be reprogramed remotely using Firmware Over The Air (FOTA) technology in the near future. For more information: Visit https://www.youtube.com/watch?v=ZNad3kwXeBA for details on how to update your radio. By selecting the remote FOTA technology option to update your radio software, a visit to your dealership will not be necessary. When prompted, simply select “Update Now” on your radio display to update the software at your convenience. If you would like to have your dealer perform the repair, the estimated repair time is about 30 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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This notice applies to your vehicle, Z47/NHTSA 22V-407 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall Z47. IMPORTANT SAFETY RECALL Rearview Camera Visibility Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US has decided that certain [2022 Model Year (DT) Ram 1500 Pickup, (DJ) Ram 2500 Pickup, and (DF) Ram 3500<10K LB. Cab Chassis] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 111 – Rearview mirrors. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? Your vehicle [1] may have been built with an incompatible rearview camera system and radio combination that may prevent the rearview image from displaying under certain conditions. The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of a crash or injury to people outside the vehicle. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 571.111 S6.2.6 which requires that “The rear visibility system default to the rearview image being visible and meet the requirements of FMVSS 571.111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected.” Suspect vehicles may not display the rearview image during a backing event under certain conditions. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will update the radio software. The estimated repair time is 30 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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This notice applies to your vehicle, Z47/NHTSA 22V-407 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall Z47. IMPORTANT SAFETY RECALL Rearview Camera Visibility Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US has decided that certain [2022 Model Year (DT) Ram 1500 Pickup, (DJ) Ram 2500 Pickup, and (DF) Ram 3500<10K LB. Cab Chassis] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 111 – Rearview mirrors. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? Your vehicle [1] may have been built with an incompatible rearview camera system and radio combination that may prevent the rearview image from displaying under certain conditions. The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of a crash or injury to people outside the vehicle. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 571.111 S6.2.6 which requires that “The rear visibility system default to the rearview image being visible and meet the requirements of FMVSS 571.111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected.” Suspect vehicles may not display the rearview image during a backing event under certain conditions. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this you have two options. First, you can take your vehicle to your dealer and your dealer will inspect and if necessary, update the radio software version. Second, your vehicle’s radio software can be reprogramed remotely using Firmware Over The Air (FOTA) technology in the near future. For more information: Visit https://www.youtube.com/watch?v=ZNad3kwXeBA for details on how to update your radio. By selecting the remote FOTA technology option to update your radio software, a visit to your dealership will not be necessary. When prompted, simply select “Update Now” on your radio display to update the software at your convenience. If you would like to have your dealer perform the repair, the estimated repair time is about 30 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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06/10/2022 _____________________________________________________________________ New Safety Recall Advanced Communication – Z47 FCA US LLC (FCA US) has announced a safety recall on certain 2022 Model Year (DT) Ram 1500 Pickup, (DJ) Ram 2500 Pickup, and (DF) Ram 3500 10K LB. Cab Chassis vehicles. REASON FOR THIS SAFETY RECALL Some of the above vehicles may have been built with an incompatible rearview camera system and radio combination that may prevent the rearview image from displaying under certain conditions. The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 571.111 S6.2.6 which requires that “The rear visibility system default to the rearview image being visible and meet the requirements of FMVSS 571.111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected.” Suspect vehicles may not display the rearview image during a backing event under certain conditions. SERVICE ACTION FCA US will conduct a voluntary safety recall on all affected vehicles to update the radio software. The remedy is currently under development. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 2nd Quarter of 2022. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-407 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : JUN 09, 2022 NHTSA Recall No. : 22V-407 Manufacturer Recall No. : Z47 Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 117,759 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Ram 1500 Vehicle Type : Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Some 2022 MY Ram 1500 vehicles may have been built with an incompatible rearview camera system and radio combination that may prevent the rearview image from displaying under certain conditions. The suspect period began on June 18, 2021, when the first suspect 2022 MY vehicle was produced, and ended on June 3, 2022, when the assembly plant was no longer shipping noncompliant vehicles. Engineering change and vehicle production records were used to determine the suspect period. Vehicles not included in this recall are not equipped with the incompatible rearview camera and radio combination or were built after the suspect period. The total affected vehicles for this model is 80,245. Production Dates : JUN 18, 2021 – JUN 03, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-407 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2022-2022 Ram 2500 Vehicle Type : Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Some 2022 MY Ram 2500 vehicles may have been built with an incompatible rearview camera system and radio combination that may prevent the rearview image from displaying under certain conditions. The suspect period began on August 7, 2021, when the first suspect 2022 MY vehicle was produced, and ended on June 3, 2022, when the assembly plant was no longer shipping noncompliant vehicles. Engineering change and vehicle production records were used to determine the suspect period. Vehicles not included in this recall are not equipped with the incompatible rearview camera and radio combination or were built after the suspect period. The total affected vehicles for this model is 37,441. Production Dates : AUG 07, 2021 – JUN 03, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2022-2022 Ram 3500 Cab Chassis with a gross vehicle weight rating (“GVWR”) less than 10,000 lbs. Vehicle Type : Body Style : OTHER Power Train : NR Descriptive Information : Some 2022 MY Ram 3500 Cab Chassis vehicles, with a GVWR less than 10,000 lbs., may have been built with an incompatible rearview camera system and radio combination that may prevent the rearview image from displaying under certain conditions. The suspect period began on August 21, 2021, when the first suspect 2022 MY vehicle was produced, and ended on May 28, 2022, when the assembly plant was no longer shipping noncompliant vehicles. Engineering change and vehicle production records were used to determine the suspect period. Vehicles not included in this recall are not equipped with the incompatible rearview camera and radio combination or were built after the suspect period. The total affected vehicles for this model is 73. Production Dates : AUG 21, 2021 – MAY 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-407 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : Federal Motor Vehicle Safety Standard (“FMVSS”) 571.111 S6.2.6 requires that “The rear visibility system default to the rearview image being visible, and meet the requirements of FMVSS 571.111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected.” Suspect vehicles may not display the rearview image during a backing event under certain conditions. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle. Description of the Cause : NR Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Audio Entertainment Radio Assembly Component Description : Radio Assembly – Audio Entertainment Component Part Number : 68453843AD, 68453843AE, 68453843AF, 68453844AD, 68453844AE, 68453844AF Supplier Identification : Component Manufacturer Name : Valeo Niles Company Ltd Address : 150 Stephenson Highway Troy Michigan 48083 Country : United States Chronology : • On November 5, 2021, it was discovered at an FCA US LLC (“FCA US”) assembly plant while shifting a truck Part 573 Safety Recall Report 22V-407 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 into reverse the rearview image on the radio screen appeared blue with the text stating the camera system is unavailable. • From November 2021, through January 2022, supplier testing was performed on vehicles in an attempt to duplicate the issue. The issue was not able to be duplicated until bench testing confirmed the issue on January 19, 2022. • On January 26, 2022, the FCA US Technical Safety and Regulatory Compliance (“TSRC”) organization opened a safety investigation based on engineering testing for a potential noncompliance with FMVSS No. 111 Rear Visibility. • In February 2022, FCA US Engineering performed comparison testing on Ram 2500 vehicles that have the same camera and radio and was unable to duplicate the issue. • From February 2022, through April 2022, FCA US TSRC reviewed vehicle records and met with FCA US engineering to review the issue and understand the part design and change history. • On May 11, 2022, FCA US TSRC recognized that the backup camera may fail internally resulting in the rearview camera image not displaying during a backing event, potentially not in compliance with FMVSS No. 111. • On June 2, 2022, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to update the radio software. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : The remedy component will be a radio software update to negate the effect of an unstable image coming from the camera that meets FMVSS 111 Rear Visibility requirements. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **06/09/2022: FCA US will notify dealers and begin notifying owners on or about 07/29/2022. Part 573 Safety Recall Report 22V-407 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Dealer Notification Date : JUL 29, 2022 – JUL 29, 2022 Planned Owner Notification Date : JUL 29, 2022 – JUL 29, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-407 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : JUL 07, 2022 NHTSA Recall No. : 22V-407 Manufacturer Recall No. : Z47 Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 117,413 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Ram 1500 Vehicle Type : Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Some 2022 MY Ram 1500 vehicles may have been built with an incompatible rearview camera system and radio combination that may prevent the rearview image from displaying under certain conditions. The suspect period began on June 18, 2021, when the first suspect 2022 MY vehicle was produced, and ended on June 14, 2022, when the assembly plant was no longer shipping noncompliant vehicles. Engineering change and vehicle production records were used to determine the suspect period. Vehicles not included in this recall are not equipped with the incompatible rearview camera and radio combination or were built after the suspect period. The total affected vehicles for this model is 79,894. Production Dates : JUN 18, 2021 – JUN 14, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-407 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2022-2022 Ram 2500 Vehicle Type : Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Some 2022 MY Ram 2500 vehicles may have been built with an incompatible rearview camera system and radio combination that may prevent the rearview image from displaying under certain conditions. The suspect period began on August 7, 2021, when the first suspect 2022 MY vehicle was produced, and ended on June 8, 2022, when the assembly plant was no longer shipping noncompliant vehicles. Engineering change and vehicle production records were used to determine the suspect period. Vehicles not included in this recall are not equipped with the incompatible rearview camera and radio combination or were built after the suspect period. The total affected vehicles for this model is 37,446. Production Dates : AUG 07, 2021 – JUN 08, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2022-2022 Ram 3500 Cab Chassis with a gross vehicle weight rating (“GVWR”) less than 10,000 lbs. Vehicle Type : Body Style : OTHER Power Train : NR Descriptive Information : Some 2022 MY Ram 3500 Cab Chassis vehicles, with a GVWR less than 10,000 lbs., may have been built with an incompatible rearview camera system and radio combination that may prevent the rearview image from displaying under certain conditions. The suspect period began on August 21, 2021, when the first suspect 2022 MY vehicle was produced, and ended on May 28, 2022, when the assembly plant was no longer shipping noncompliant vehicles. Engineering change and vehicle production records were used to determine the suspect period. Vehicles not included in this recall are not equipped with the incompatible rearview camera and radio combination or were built after the suspect period. The total affected vehicles for this model is 73. Production Dates : AUG 21, 2021 – MAY 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-407 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : Federal Motor Vehicle Safety Standard (“FMVSS”) 571.111 S6.2.6 requires that “The rear visibility system default to the rearview image being visible, and meet the requirements of FMVSS 571.111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected.” Suspect vehicles may not display the rearview image during a backing event under certain conditions. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle. Description of the Cause : NR Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Camera Component Description : Camera – Rear View Component Part Number : 04672850AB, 04672735AD Supplier Identification : Component Manufacturer Name : Valeo Niles Company Ltd Address : 150 Stephenson Highway Troy Michigan 48083 Country : United States Chronology : • On November 5, 2021, it was discovered at an FCA US LLC (“FCA US”) assembly plant while shifting a truck into reverse the rearview image on the radio screen appeared blue with the text stating the camera system is Part 573 Safety Recall Report 22V-407 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 unavailable. • From November 2021, through January 2022, supplier testing was performed on vehicles in an attempt to duplicate the issue. The issue was not able to be duplicated until bench testing confirmed the issue on January 19, 2022. • On January 26, 2022, the FCA US Technical Safety and Regulatory Compliance (“TSRC”) organization opened a safety investigation based on engineering testing for a potential noncompliance with FMVSS No. 111 Rear Visibility. • In February 2022, FCA US Engineering performed comparison testing on Ram 2500 vehicles that have the same camera and radio and was unable to duplicate the issue. • From February 2022, through April 2022, FCA US TSRC reviewed vehicle records and met with FCA US engineering to review the issue and understand the part design and change history. • On May 11, 2022, FCA US TSRC recognized that the backup camera may fail internally resulting in the rearview camera image not displaying during a backing event, potentially not in compliance with FMVSS No. 111. • On June 2, 2022, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to update the radio software. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : The remedy component will be a radio software update to negate the effect of an unstable image coming from the camera that meets FMVSS 111 Rear Visibility requirements. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **06/09/2022: FCA US will notify dealers and begin notifying owners on or about 07/29/2022. Planned Dealer Notification Date : JUL 29, 2022 – JUL 29, 2022 Part 573 Safety Recall Report 22V-407 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : JUL 29, 2022 – JUL 29, 2022 * NR – Not Reported

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