Safety Recall 14A / NHTSA 23V-059 Rearview Camera – 2021-2023 Ram 1500 & 2023 Ram 2500

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© Copyright 2023, FCA US LLC, All Rights Reserved (DJT) February 2023 Dealer Service Instructions for: Safety Recall 14A / NHTSA 23V-059 Rearview Camera 2021-2023 (DT) Ram 1500 Pickup 2023 (DJ) Ram 2500 Pickup NOTE: This recall applies only to the above vehicles equipped with Trailer Reverse Steering Control (Sales Code XA1). NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall. The Trailer Reverse Steering Control Module (TRSCM) software on about 68,800 of the above vehicles may prevent the rearview image from displaying under certain conditions. An Electronic Throttle Control warning indicator may also be illuminated in the instrument panel cluster. The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle. Remedy Available IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. Subject Safety Recall 14A – Rearview Camera Page 2 The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 571.111 S6.2.6 which requires that “The rear visibility system default to the rearview image being visible, and meet the requirements of FMVSS 571.111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected.” Reset the Trailer Reverse Steering Control Module (TRSCM) then reprogram the TRSCM with the latest available software. CAUTION: This is a multi-stage single flash. If power is disrupted between the end of the first stage and start of the second, the TRSCM may not be recoverable and will require replacement. No parts are required to perform this service procedure. No parts return required for this campaign. The following special tools are required to perform this repair: ➢ NPN wiTECH MicroPod II ➢ NPN Laptop Computer ➢ NPN wiTECH Software Subject [Continued] Repair Parts Information Parts Return Special Tools Safety Recall 14A – Rearview Camera Page 3 NOTE: The TRSCM must be reset before performing this software update. Perform the following steps to reset the TSRCM first before proceeding with the software update. 1. (DT) Ram 1500 Only: Remove the two screws (1) along the bottom edge of the lower steering column opening cover then lower the cover (2) to gain access to the interior Power Distribution Center (PDC) (Figure 1). CAUTION: Do not stress any wires while lowering the panel. 2. (DT) Ram 1500 Only: To reset the TRSCM, remove and reinstall the TRSCM fuse 53 in the interior PDC, then cycle the ignition (Figure 2). 3. (DT) Ram 1500 Only: Install the lower steering column cover (2) then install and tighten the two screws (1) (Figure 1). Service Procedure Figure 2 – TRSCM Fuse 53 FUSE 53 – TRSCM Figure 1 – Steering Column Opening Cover Safety Recall 14A – Rearview Camera Page 4 4. (DJ) Ram 2500 Only: Open the hood. 5. (DJ) Ram 2500 Only: Open the PDC cover (Figure 3). 6. (DJ) Ram 2500 Only: To reset the TRSCM, remove and reinstall the TRSCM fuse 83 in the PDC, then cycle the ignition (Figure 4). 7. (DJ) Ram 2500 Only: Close the PDC cover. Service Procedure [Continued] Figure 3 – Under Hood PDC Figure 4 – Remove Fuse 83 Safety Recall 14A – Rearview Camera Page 5 NOTE: The wiTECH scan tool must be used to perform this recall. The wiTECH software is required to be at the latest release level before performing this procedure. If the reprogramming flash for the TRSCM is aborted or interrupted, repeat the procedure. The TRSCM software must be at the latest software calibration level after completing this recall. CAUTION: This is a multi-stage single flash. If power is disrupted between the end of the first stage and start of the second, the TRSCM may not be recoverable and will require replacement. 8. Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge. NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage. 9. Connect the wiTECH micro pod II to the vehicle data link connector. 10. Place the ignition in the “RUN” position. 11. Open the wiTECH 2.0 website. 12. Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the screen. Click “Accept”. 13. From the “Vehicle Selection” screen, select the vehicle to be updated. 14. From the “Action Items” screen, select the “Topology” tab. 15. From the “Topology” tab, select the “TRSCM” icon. Service Procedure [Continued] Safety Recall 14A – Rearview Camera Page 6 16. From the “Flash” tab, compare the “Current Electronic Control Unit (ECU) Part Number” with the “New ECU Part Number” listed. ➢ If the “Current ECU part Number” is the same as the “New Part Number”, proceed to Step 22. ➢ If the “Current ECU part Number” is NOT the same as the “New Part Number”, continue with Step 17. 17. From the TRSCM tab, select the TRSCM flash part number. Read the flash special instructions page. Select “OK” to continue. NOTE: When starting this ECU flash programming session, the progress bar may hang for about 2 minutes in the beginning and at the end of the flash process. 18. From the flash ECU agreement page, agree to terms by checking the box. 19. Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash. 20. Click “View DTCs”, select “Clear All DTCs”, click “Continue” and then click “Close”. 21. Cycle the ignition to the “OFF” position then back to the “RUN” position before clearing any DTCs that may have been set in any module during the flash process. 22. Click “View DTCs”, select “Clear All DTCs”, click “Continue” and then click “Close”. 23. Confirm the software is at the latest available calibration level. 24. Place the ignition in the “OFF” position and then remove the wiTECH micro pod II device from the vehicle. 25. Remove the battery charger from the vehicle. 26. Close the engine compartment hood and return the vehicle to the customer or inventory. Service Procedure [Continued] Safety Recall 14A – Rearview Camera Page 7 Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use one of the following labor operation numbers and time allowances: Labor Operation Time Number Allowance Inspect Trailer Reverse Steering Control Module (TRSCM) S/W Level 18-14-A1-81 0.2 hours Inspect and Reprogram Trailer Reverse Steering Control Module (TRSCM) DT Vehicles Only 18-14-A1-82 0.5 hours Inspect and Reprogram Trailer Reverse Steering Control Module (TRSCM) DJ Vehicles Only 18-14-A1-83 0.4 hours NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions. To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached. Completion Reporting and Reimbursement Dealer Notification Owner Notification and Service Scheduling Safety Recall 14A – Rearview Camera Page 8 All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC Vehicle Lists, Global Recall System, VIP and Dealer Follow Up Additional Information

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02/10/2023 _____________________________________________________________________ New Safety Recall Advanced Communication – 14A FCA US LLC (FCA US) has announced a safety recall on certain 2021 through 2023 Model Year (DT) Ram 1500 and 2023 Model Year (DJ) 2500 vehicles equipped with Trailer Reverse Steering Control. REASON FOR THIS SAFETY RECALL Some of the above vehicles may be equipped with a Trailer Reverse Steering Control Module (TRSCM) that prevents the rearview image from displaying under certain conditions. The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle. SERVICE ACTION FCA US will conduct a voluntary safety recall on all affected vehicles to update the TRSCM software. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 1st Quarter of 2023. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-059 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : FEB 09, 2023 NHTSA Recall No. : 23V-059 Manufacturer Recall No. : 14A Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 68,809 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2023 Ram 1500 Vehicle Type : Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Some 2021-2023 MY Ram 1500 vehicles may be equipped with a trailer reverse steering control module (“TRSCM”) that prevents the rearview image from displaying under certain conditions. The suspect population began on June 3, 2020, when the first suspect 2021 MY vehicle was produced, and ended on August 17, 2022, when an updated TRSCM was implemented in vehicle production. Engineering change and vehicle production records were used to determine the suspect period. Similar vehicles not included in this recall are not equipped with a TRSCM, or were built after the suspect period. The total affected vehicles for this model is 68,784. Production Dates : JUN 03, 2020 – AUG 17, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-059 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2023-2023 Ram 2500 Vehicle Type : Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Some 2023 MY Ram 2500 vehicles may be equipped with a TRSCM that prevents the rearview image from displaying under certain conditions. The suspect population began on June 21, 2022, when the first suspect 2023 MY vehicle was produced, and ended on August 17, 2022, when an updated TRSCM was implemented in vehicle production. Engineering change and vehicle production records were used to determine the suspect period. Similar vehicles not included in this recall are not equipped with a TRSCM, or were built after the suspect period. The total affected vehicles for this model is 25. Production Dates : JUN 21, 2022 – AUG 17, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Federal Motor Vehicle Safety Standard (“FMVSS”) No. 571.111 S6.2.6 requires that “The rear visibility system default to the rearview image being visible and meet the requirements of FMVSS No. 571.111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected.” Suspect vehicles may not display the rearview image during a backing event under certain conditions. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle. Description of the Cause : NR Identification of Any Warning that can Occur : The driver will notice that the rearview image is not displayed when the vehicle is placed into reverse. Involved Components : Part 573 Safety Recall Report 23V-059 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Module, Trailer Reverse Steering Control Component Description : Trailer Reverse Steering Control Module Component Part Number : 68423566AE / 68423566AF / 68423566AG / 04672915AD Component Name 2 : Module, Trailer Reverse Steering Control Component Description : Trailer Reverse Steering Control Module Component Part Number : 04672915AE / 68595630AB / 04672898AC / 04672898AD Supplier Identification : Component Manufacturer Name : CONTINENTAL AUTONOMOUS MOBILITY US Address : 1 CONTINENTAL DR AUBURN HILLS Michigan 48326-1581 Country : United States Chronology : • On September 1, 2022, FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation into 2021-2023 MY Ram 1500 vehicles and 2023 MY Ram 2500 vehicles for the rearview camera being inoperative. • From September 2022, through January 2023, FCA US TSRC reviewed vehicle records and met with FCA US engineering to review supplier data to understand the condition. • On January 18, 2023, FCA US TSRC recognized that the TRSCM may fail internally resulting in the rearview camera image not displaying during a backing event under certain circumstance, potentially not in compliance with FMVSS No. 111. • On February 2, 2023, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Part 573 Safety Recall Report 23V-059 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to update the TRSCM software. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : The remedy component will be a TRSCM that meets FMVSS No. 111 Rear Visibility requirements. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **02/09/2023: FCA US will notify dealers and begin notifying owners on or about 03/31/2023. Planned Dealer Notification Date : MAR 31, 2023 – MAR 31, 2023 Planned Owner Notification Date : MAR 31, 2023 – MAR 31, 2023 * NR – Not Reported

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This notice applies to your vehicle, 14A/NHTSA 23V-059 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership. 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall 14A. IMPORTANT SAFETY RECALL Rearview Camera Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Owners of vehicles previously notified of the Y80 recall (NHTSA 21V-918) will need to bring their vehicle in for recall completion, regardless of having the Y80 repair performed. FCA US LLC has decided that certain [Model Year 2021 through 2023 (DT) Ram 1500 and Model Year 2023 (DJ) 2500] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 571.111 S6.2.6 which requires that “The rear visibility system default to the rearview image being visible, and meet the requirements of FMVSS 571.111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected.” It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The Trailer Reverse Steering Control Module (TRSCM) on your vehicle[1] may prevent the rearview image from displaying under certain conditions. The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will update the TRSCM software. The estimated repair time is 30 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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