20A Rear Spoiler – 2021-2023 Dodge Durango

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-115 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : FEB 23, 2023 NHTSA Recall No. : 23V-115 Manufacturer Recall No. : 20A Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 139,019 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2023 Dodge Durango Vehicle Type : Body Style : SUV Power Train : NR Descriptive Information : Some 2021-2023 MY Dodge Durango vehicles were built with rear spoilers that may be over-flush to the roof, allowing contact to the roof when cycling the liftgate. The suspect period began on October 24, 2020, when vehicles with potentially overflush rear spoilers started production, and ended on February 16, 2023, when FCA US LLC (“FCA US”) no longer shipped vehicles with over-flush rear spoilers. Field data and vehicle production records were used to determine the suspect period. Similar vehicles not included in this recall were built before or after the suspect period. The total affected vehicles for this model is 139,019 Production Dates : OCT 24, 2020 – FEB 16, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : An over-flush rear spoiler may become damaged when cycling the liftgate which may result in the spoiler becoming partially detached from the vehicle. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Rear spoilers that become partially detached may separate from the vehicle Part 573 Safety Recall Report 23V-115 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : while driving, potentially creating a road hazard to operators and occupants of other vehicles, and can cause such vehicles to crash without prior warning. Description of the Cause : NR Identification of Any Warning that can Occur : Vehicle occupants may hear the spoiler hitting the body when opening or closing the liftgate, or a rattle from the spoiler being loose while driving. Involved Components : Component Name 1 : Liftgate Spoiler Component Description : Upper – Standard Component Part Number : 7DY53TZZAB Component Name 2 : Liftgate Spoiler Component Description : Upper – Special Component Part Number : 7DY56TZZAB Supplier Identification : Component Manufacturer Name : Nascote Industries Address : 18310 Enterprise Ave Nashville Illinois 62263 Country : United States Chronology : * On January 10, 2023, the FCA US Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation as a result of reports alleging rear spoilers falling off while driving on vehicles built after the Recall 21V-842 (FCA US No. Y73) clean point. * From January 10, 2023, through January 31, 2023, FCA US TSRC reviewed claims of rear spoilers falling off vehicles, met with engineering to understand the part design and change history, and reviewed part and vehicle measurement data. * As of February 9, 2023, FCA US has identified eight customer assistance records, 56 warranty claims, and one field report potentially related to this issue for all markets with dates of receipt ranging from January 23, 2021 to January 3, 2023. Part 573 Safety Recall Report 23V-115 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 * As of February 9, 2023, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets. * On February 16, 2023, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to inspect and, if necessary, replace the rear spoiler. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : This recall is not related to a part defect but rather an assembly issue where the vehicle may have been built with an over-flush rear spoiler. The remedy will be to inspect and, if necessary, replace the rear spoiler. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **02/23/2023: FCA US will notify dealers and begin notifying owners on or about 04/14/2023. Planned Dealer Notification Date : APR 14, 2023 – APR 14, 2023 Planned Owner Notification Date : APR 14, 2023 – APR 14, 2023 * NR – Not Reported

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© Copyright 2023, FCA US LLC, All Rights Reserved (djt) March 2023 Dealer Service Instructions for: Safety Recall 20A / NHTSA 23V-115 Rear Spoiler 2021-2023 (WD) Dodge Durango NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall. The rear spoiler on about 139,000 of the above vehicles may be over-flush to the roof, allowing contact to the roof when cycling the liftgate. Vehicle occupants may hear the spoiler hitting the body when opening or closing the liftgate, or a rattle from the spoiler being loose while driving. An over-flush rear spoiler may become damaged when cycling the liftgate which may result in the spoiler becoming partially detached from the vehicle. Rear spoilers that become partially detached may separate from the vehicle while driving, potentially creating a road hazard to operators and occupants of other vehicles, and can cause such vehicles to crash without prior warning. Remedy Available IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. Subject Safety Recall 20A – Rear Spoiler Page 2 The rear spoiler will be inspected for looseness and gaps that indicate it may not have been installed properly. If needed, the upper spoiler section will be replaced, and the spoiler reattached to the vehicle. Dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle if inspection determines that spoiler replacement is required and the vehicle must be held overnight. Part Number Description CSANY731AA Rear Spoiler, Standard Each package contains the following components: Quantity Description 1 Rear Spoiler, Standard OR Part Number Description CSANY732AA Rear Spoiler, SRT, Hellcat and Pursuit Each package contains the following components: Quantity Description 1 Rear Spoiler, SRT, Hellcat and Pursuit Part Number Qty. Description 68087885AA 4 Pin Clip, Lower Liftgate (MSQ 4), both spoiler types Very few vehicles are expected to require spoiler replacement. Repair Alternate Transportation Parts Information Safety Recall 20A – Rear Spoiler Page 3 No parts return required for this campaign. The following special tool is required to perform this repair: ➢ C-4755 Trim Stick Parts Return Special Tools Safety Recall 20A – Rear Spoiler Page 4 A. Inspect 1. Grasp the rear spoiler with one hand and gently push to feel for loose fasteners. After feeling for looseness, release the spoiler, and check the gap between the spoiler and the hatch glass on each side of the spoiler in line with the roof rack. If the gap is greater than 5mm, the upper spoiler must be replaced (Figure 1). 2. Rest a small straight edge (like to driver license or credit card) on the roof and check for flushness of the liftgate. Check at the center (behind the antennae), and at each end. The spoiler must not be more than 1mm over flush to the body. If it is, the upper spoiler must be replaced (Figure 2). Service Procedure Figure 1 – Gap to Glass Inspection GAP Figure 2 – Flushness of Spoiler to Roof GAP Safety Recall 20A – Rear Spoiler Page 5 3. Measure the gap between the spoiler and roof on the right and left ends. This gap must be 6mm or greater. If not, the upper spoiler must be replaced (Figures 3 and 4). 4. Visually inspect the lip seal. The seal must be sitting tight to the spoiler and not catching on the roof. The seal must not be distorted. If the seal does not pass inspection, the upper spoiler must be replaced (Figure 5). Service Procedure [Continued] Figure 3 – Gap from Spoiler to Roof Figure 5 – Lip Seal Inspection Figure 4 – Gap from Spoiler to Roof Safety Recall 20A – Rear Spoiler Page 6 5. With the help of an assistant, open the liftgate while looking cross-car to ensure the spoiler seal does not hang up on the roof. Close the gate while making the same inspection. Repeat several times, while inspecting from both sides of the vehicle. A slight brush condition is acceptable. If the seal gets hung up, the upper spoiler must be replaced (Figure 6). NOTE: If any one of the five inspection criteria above do not meet requirements, the rear spoiler must be replaced. If all five inspection criteria are met, the recall can be marked complete and the vehicle returned to the customer. Service Procedure [Continued] Figure 6 – Lip Seal Clearance Inspection Safety Recall 20A – Rear Spoiler Page 7 B. Remove 1. Move the passenger seat forward. 2. Disconnect and isolate the negative battery cable. If equipped with an Intelligent Battery Sensor (IBS), disconnect the IBS connector first before disconnecting the negative battery cable. 3. Open the liftgate. 4. Remove the header trim (Figure 7). 4. Disconnect the electrical connector to the courtesy light, if equipped. 5. Disconnect the washer solvent supply hose and the CHMSL electrical connector (Figure 8). NOTE: Use a bucket to catch any fluid that may drip from the washer solvent supply hose. Service Procedure [Continued] Figure 7 – Headliner Trim Figure 8 – Washer Solvent Hose and Electrical Connector SOLVENT HOSE ELECTRICAL CONNECTOR Safety Recall 20A – Rear Spoiler Page 8 6. Press down on the pull cup on the liftgate trim (Figure 9). 7. Using a Trim Stick C-4755 or equivalent, at the top in the center, release the cup from the trim panel (Figure 9). 8. Remove the two pull cups (1) from the lower trim panel (Figure 10). Service Procedure [Continued] Figure 9 – Liftgate Pull Cup Figure 10 – Liftgate Pull Cups Safety Recall 20A – Rear Spoiler Page 9 9. Using a Trim Stick C-4755 or equivalent, release the six lower retaining clips (3) and carefully pry the trim panel (1) away from the inside of the liftgate (4) (Figure 11). 10. Carefully release the upper retaining clips (2) and separate the trim panel completely from the liftgate (Figure 11). 11. Disconnect the trim panel lighting connectors. 12. Remove the lower liftgate trim panel from the vehicle. CAUTION: Green trim panel attachment clips should be discarded and replaced with new ones anytime the trim is removed. 13. Remove the upper trim panel (2) using a Trim Stick C-4755 or equivalent, carefully pry the trim panel away from the inside of the liftgate (1) to release the fasteners that secure the panel to the liftgate (Figure 12). Service Procedure [Continued] Figure 11 – Lower Liftgate Trim Panel Figure 12 – Upper Liftgate Trim Panel Safety Recall 20A – Rear Spoiler Page 10 14. Remove the four spoiler mounting nuts (1) (Figure 13). 15. Remove the rubber body plug from the liftgate (Figure 14). 16. Squeeze the plastic w-clip retainer tabs with a 7 or 8mm socket (1) through access hole to release spoiler (Figure 15). Service Procedure [Continued] Figure 14 – Rubber Body Plug Figure 13 – Spoiler Attachments Figure 15 – Spoiler Retainer Clips BODY PLUG Safety Recall 20A – Rear Spoiler Page 11 17. Lower the liftgate. Note: Do not try to separate Spoiler until hidden W clip is released or clip may be damaged (Step 16). 18. With a helper, pivot the spoiler (2) towards the front of the vehicle (Figure 13). 19. Remove spoiler from vehicle. 20. Inspect the w-clip hole in the sheet metal to assure they are flush. If removing the spoiler pulled this surface up, flatten it back with a soft mallet. If the grommet stayed on the body when the spoiler was removed, transfer it to the new spoiler. C. Paint new Upper Spoiler 1. Paint the new replacement upper spoiler per the approved warranty refinish paint manufacturers (Akzo Nobel, Axalta, BASF, PPG, and Sherwin-Williams) recommendations. Service Procedure [Continued] Safety Recall 20A – Rear Spoiler Page 12 D. Transfer Components 1. Remove five round, reusable clips holding the upper and lower spoiler together (Figure 16). 2. Using trim stick C-4755 or equivalent, at each end of the spoiler, and working from the back of the spoiler, release the tabs holding the upper and lower spoiler together (Figure 17). Service Procedure [Continued] Figure 16 – Spoiler Half Retaining Clips Figure 17 – Release End Tabs END TAB RETAINING CLIP Safety Recall 20A – Rear Spoiler Page 13 3. Release eight additional tabs by gently pulling the two spoiler halves apart (Figure 18). 6. Remove two screws holding CHMSL lens to the upper spoiler (Figure 19). 7. Remove the CHMSL lens and wiring from the spoiler. Transfer the CHMSL nuts to the new spoiler. 8. Working on a padded surface to protect the paint, install the CHMSL lens and harness to the new spoiler upper. 9. Install the two screws holding the CHMSL to the upper spoiler (Figure 19). 10. Transfer the center W clip, and the four T studs (the two center studs are larger, the outer studs are smaller) from the old spoiler to the new. Service Procedure [Continued] Figure 18 – Release Center Tabs Figure 19 – CHMSL Lens Screws CHMSL LENS SCREWS Safety Recall 20A – Rear Spoiler Page 14 11. Assemble the original lower spoiler to the new painted upper spoiler, beginning with the 8 center most tabs (Figure 19). 12. Seat the tabs at each end of the spoiler. 13. Install the five round, reusable clips holding the upper and lower spoiler together (Figure 16). 14. Install the new adhesive end seals to the spoiler right and left ends (Figure 20). 15. Install the new lip seal to the channel on back edge of the upper spoiler. Compare to the old part for proper orientation (Figure 21). Service Procedure [Continued] Figure 20 – Spoiler End Seals Figure 21 – Spoiler Lip Seal Safety Recall 20A – Rear Spoiler Page 15 E. Install 1. With a helper, lift spoiler (2) into place and pivot towards the front of the vehicle (Figure 13). 2. Feed the washer solvent hose and electrical connectors through their access hole in vehicle. 3. Lower spoiler into position and engage retainer w-clip (Figure 10). 4. Verify that the end seals are not pinched under the spoiler. 5. Place the grommet over the w-clip. 6. Install washer rubber body plug (Figure 9). 7. Install the nuts (1) tighten to the 5 N⋅m (44 in. lbs.) (Figure 8). 8. Using hand pressure, press firmly and evenly on the upper trim panel (2) over each of the fastener locations until the fasteners are fully engaged in the holes on the inside of the liftgate (1) (Figure 12). 9. Install new green lower trim panel attachment clips to the lower liftgate trim and verify they are properly installed. 10. Connect the lighting connector (Figure 8). 11. Position the top edge of the lower liftgate trim (1) onto the liftgate and seat the upper retaining clips (2) fully (Figure 11). 12. Using hand pressure, press firmly and evenly on the lower trim panel (1) over each of the six lower retaining clip locations (3) until the clips are seated fully in the holes on the inside of the liftgate (Figure 11). Service Procedure [Continued] Safety Recall 20A – Rear Spoiler Page 16 13. Install the pull cups (2) in the lower trim (1) and seat the clips (3) fully (Figure 22). 14. Connect the negative battery cable. 15. Repeat A. Inspect steps 1-5 to verify that the spoiler now passes inspection. 16. If inspection in Step 15 fails, adjust the liftgate to achieve specified minimum gap and flush conditions specified in A. Inspect steps 2 & 3. See Service Library 23 – Body / Decklid/Hatch/Liftgate/Tailgate/Swing Gate / LIFTGATE / Adjustments. Service Procedure [Continued] Figure 22 – Upper Trim Pull Cup Install Safety Recall 20A – Rear Spoiler Page 17 Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use the following labor operation numbers and time allowances: Labor Operation Time Number Allowance Inspect Rear Spoiler 23-20-A1-81 0.2 hours Inspect and Replace Rear Spoiler 23-20-A1-82 0.9 hours Related Operation Paint / Finish New Spoiler 23-20-A1-50 1.6 hours Adjust Tailgate 23-20-A1-51 0.3 hours Add the cost of the recall parts package plus applicable dealer allowance to your claim. NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions. To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached. Completion Reporting and Reimbursement Dealer Notification Owner Notification and Service Scheduling Safety Recall 20A – Rear Spoiler Page 18 All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC Vehicle Lists, Global Recall System, VIP and Dealer Follow Up Additional Information This notice applies to your vehicle, 20A/NHTSA 23V-115 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership. 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall 20A. IMPORTANT SAFETY RECALL Rear Spoiler Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US LLC has decided that a defect, which relates to motor vehicle safety, exists in certain [2021-2023 (WD) Dodge Durango] vehicles. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The rear spoiler on your vehicle [1] may be over-flush to the roof, allowing contact to the roof when cycling the liftgate. Vehicle occupants may hear the spoiler hitting the body when opening or closing the liftgate, or a rattle from the spoiler being loose while driving. An over-flush rear spoiler may become damaged when cycling the liftgate which may result in the spoiler becoming partially detached from the vehicle. Rear spoilers that become partially detached may separate from the vehicle while driving, potentially creating a road hazard to operators and occupants of other vehicles, and can cause such vehicles to crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will inspect and, if necessary, replace the rear spoiler. The estimated repair time is 1 hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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02/24/2023 _____________________________________________________________________ New Safety Recall Advanced Communication – 20A FCA US LLC (FCA US) has announced a safety recall on certain 2021 through 2023 Model Year (WD) Dodge Durango vehicles. REASON FOR THIS SAFETY RECALL Some of the above vehicles may have been built with rear spoilers that may be overflush to the roof, allowing contact to the roof when cycling the liftgate. An over-flush rear spoiler may become damaged when cycling the liftgate which may result in the spoiler becoming partially detached from the vehicle. Rear spoilers that become partially detached may separate from the vehicle while driving, potentially creating a road hazard to operators and occupants of other vehicles, and can cause such vehicles to crash without prior warning. SERVICE ACTION FCA US will conduct a voluntary safety recall to inspect and, if necessary, replace the rear spoiler. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 1st Quarter of 2023. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC

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