22B – Unintended Deactivation of Traction Control – 2024 Chrysler Pacifica & Voyager

SEOCONTENT-START

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-240
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Chrysler (FCA US, LLC) (Stellantis) MAR 28, 2024 NHTSA Recall No. : 24V-240 Manufacturer Recall No. : 22B Manufacturer Information :
Manufacturer Name : Chrysler (FCA US, LLC) (Stellantis) Address : 800 Chrysler Drive
CIMS 482-00-91 Auburn Hills MI 48326-2757
Company phone : 1-800-853-1403 Population :
Number of potentially involved : 26,776 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2024-2024 Chrysler Pacifica Vehicle Type : Body Style : VAN Power Train : NR
Descriptive Information : Some 2024 MY Chrysler Pacifica vehicles may experience a loss of traction control while in cruise control. The suspect period began on April 28, 2023, when 2024 MY production began, and ended on March 20, 2024, when suspect vehicles under plant control were contained. Vehicle production and engineering software change records were used to determine the suspect period. Similar vehicles not included in this recall were built without the suspect throttle calibration or after the suspect period. The total affected vehicles for this model is 22,956.
Production Dates : APR 28, 2023 – MAR 20, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-240 Page 2 Vehicle 2 : 2024-2024 Chrysler Voyager Vehicle Type : Body Style : VAN Power Train : NR
Descriptive Information : Some 2024 MY Chrysler Voyager vehicles may experience a loss of traction control while in cruise control. The suspect period began on September 14, 2023, when 2024 MY production began, and ended on March 20, 2024, when suspect vehicles under plant control were contained. Vehicle production and engineering software change records were used to determine the suspect period. Similar vehicles not included in this recall were built without the suspect throttle calibration or after the suspect period. The total affected vehicles for this model is 3,820.
Production Dates : SEP 14, 2023 – MAR 20, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The Traction Control System (“TCS”) uses the accelerator pedal position, instead of the calculated throttle position, as an input for system activation. When cruise control is activated, TCS does not function in vehicles with the suspect throttle calibration, because the accelerator pedal is not being depressed.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : TCS being inactive while cruise control is being used can allow wheel slip in certain low traction conditions, which can cause a vehicle crash without prior warning.
Description of the Cause : NR Identification of Any Warning
that can Occur : None Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-240 Page 3 Component Name 1 : Control Unit
Component Description : Electronic Stability Control ICU Component Part Number : 68668333AC Supplier Identification : Component Manufacturer
Name : Beijing West Industries Group Address : 12501 Grand River Avenue
Brighton Michigan 48116
Country : United States Chronology :
• On February 8, 2024, FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation into some 2024 MY Chrysler Pacifica/Voyager vehicles potentially built with a suspect throttle calibration. • During February 2024, FCA US TSRC worked with engineering to understand software change history and vehicle behavior in certain conditions. • As of March 21, 2024, FCA US is not aware of any customer assistance records, warranty claims or field reports potentially related to this issue for all markets. • As of March 21, 2024, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets. • On March 21, 2024, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-240
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall to update TCS software. How Remedy Component Differs from Recalled Component :
FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense.
This recall is not the result of a part defect but rather incorrect vehicle software. The remedy is updated TCS software that uses calculated throttle position as an input. Identify How/When Recall Condition NR was Corrected in Production : Recall Schedule :
Description of Recall Schedule : **03/28/2024: FCA US will notify dealers and begin notifying owners on
or about 05/17/2024.
Planned Dealer Notification Date : MAY 17, 2024 – MAY 17, 2024
Planned Owner Notification Date : MAY 17, 2024 – MAY 17, 2024
* NR – Not Reported

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SAFETY RECALL
NORTH AMERICA
Traction Control During Cruise Control
Reference: 22B / NHTSA 24V- 240
FCA US LLC
_________________________________________________________
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved (tdb)
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Remedy available for
2024 model year (RU) Chrysler Pacifica and Chrysler Voyager
Template Version 1.0
Revision Edition Detail
0 April 2024 Initial Version.
SYMPTOM DESCRIPTION
About 26,776 of the above vehicles may experience a
loss of traction control while in cruise control. The
Traction Control System (TCS) incorrectly uses the
accelerator pedal position, instead of the calculated
throttle position, as an input for system activation. TCS
being inactive while cruise control is being used can
allow wheel slip in certain low traction conditions,
which can cause a vehicle crash without prior warning.
SCOPE
NOTE: Some vehicles above may have been
identified as not involved in this recall and therefore
have been excluded from this recall.
IMPORTANT:
• Some of the involved vehicles may be in dealer
new vehicle inventory. Federal law requires you
to complete this recall service on these vehicles
before retail delivery. Violation of this requirement
by a dealer could result in a civil penalty of up to
$27,168 per vehicle.
• Some of the involved vehicles may be in dealer
used vehicle inventory. Dealers should complete
this recall service on these vehicles before retail
delivery.
• Dealers should also perform this recall on vehicles
in for service.
Involved vehicles can be determined by using the
VIP inquiry process.
REPAIR TO BE PERFORMED
Software update to Antilock Brake System (ABS)
control module to correct Traction Control System
(TCS) implementation to allow TCS to view virtual
accelerator pedal in cruise control scenarios.
ALTERNATE TRANSPORTATION
Dealers should attempt to minimize customer
inconvenience by placing the owner in a loaner vehicle
if the vehicle must be held overnight.
COMPLETION REPORTING / REIMBURSEMENT
Claims for vehicles that have been serviced must be
submitted on the DealerCONNECT Claim Entry
Screen located on the Service tab. Claims paid will
be used by FCA to record recall service completions
and provide dealer payments.
Use the following labor operation numbers and time
allowances:
Labor Description Number Hrs
Inspect ABS Software 18-22-B1-81 0.2
Inspect and Update ABS
Software
18-22-B1-82 0.2
NOTE: See the Warranty Administration Manual,
Recall Claim Processing Section, for complete
recall claim processing instructions.
PARTS INFORMATION
No parts are required to perform this service
procedure.
PARTS RETURN
No parts return required for this campaign.
SPECIAL TOOLS
Number Description
NPN wiTECH MicroPod II / MDP
NPN Laptop Computer
NPN wiTECH Software
SAFETY RECALL
NORTH AMERICA
Traction Control During Cruise Control
Reference: 22B / NHTSA 24V- 240
FCA US LLC
_________________________________________________________
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved (tdb)
2/4
DEALER NOTIFICATION
To view this notification on DealerCONNECT, select
“Global Recall System” on the Service tab, then click
on the description of this notification.
OWNER NOTIFICATION / SERVICE SCHEDULING
All involved vehicle owners known to FCA are being
notified of the service requirement by first class mail.
They are requested to schedule appointments for this
service with their dealers. A generic copy of the owner
letter is attached.
VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP
AND DEALER FOLLOW UP
All involved vehicles have been entered into the
DealerCONNECT Global Recall System (GRS) and
Vehicle Information Plus (VIP) for dealer inquiry as
needed.
GRS provides involved dealers with an updated VIN
list of their incomplete vehicles. The owner’s name,
address and phone number are listed if known.
Completed vehicles are removed from GRS within
several days of repair claim submission.
To use this system, click on the “Service” tab and then
click on “Global Recall System.” Your dealer’s VIN
list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with
a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold
vehicles before retail delivery. Dealers should also
use the VIN list to follow up with all owners to schedule
appointments for this repair.
Recall VIN lists may contain confidential, restricted
owner name and address information that was
obtained from the Department of Motor Vehicles of
various states. Use of this information is permitted for
this recall only and is strictly prohibited from all other
use.
ADDITIONAL INFORMATION
If you have any questions or need assistance in
completing this action, please contact your Service
and Parts District Manager.
Customer Services / Field Operations
FCA US LLC.
SAFETY RECALL
NORTH AMERICA
Traction Control During Cruise Control
Reference: 22B / NHTSA 24V- 240
FCA US LLC
_________________________________________________________
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved (tdb)
3/4
SERVICE PROCEDURE
Body Control Module (BCM) Software Update
NOTE: The wiTECH scan tool must be used to perform this Recall. The wiTECH software is required
to be at the latest release level before performing this procedure. Either the wiTECH MicroPod II or
Mopar Diagnostic Pod (MDP) can be used for this ABS software update.
NOTE: If the reprogramming flash for the ABS is aborted or interrupted, repeat the procedure. The ABS
software must be at the latest software calibration level after completing this recall.
1. Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not
allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to
continuous charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently
accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading
is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to
lower the voltage.
2. Connect the wiTECH micro pod II or MDP to the vehicle data link connector.
3. Place the ignition in the “RUN” position.
4. Open the wiTECH 2.0 website.
5. Enter your “User id” your “Password” and your “Dealer Code”, then select “Finish” at the bottom of the screen.
6. Starting at the “Vehicle Selection” screen, select the vehicle to be updated.
7. From the “Action Items” screen, select the “All Flashes” tab.
8. Select “ABS” by clicking the arrow on the right side of the screen. Read the special flash instructions, then
select “OK”. Continue with Step 9.
• If “ABS” is not displayed as one of the available flashes, the BCM software is already at the current software
level and does not require updating. Proceed to Step 13.
9. From the “Flash ECU Agreement” page, agree to terms by “Checking the Box”.
10. Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash.
11. Once the software is confirmed to be at the latest available calibration level, select “View DTCs”.
12. Select the “Clear All DTCs” tab, then click “Clear All DTCs” and then select “Close”. It may be necessary to
cycle the ignition to OFF then back to RUN to clear the codes.
NOTE: Upon completion of ABS flash reprogramming, an ABS initialization must be performed.
13. On the Topology screen, select the “ABS Icon” then select “Misc Functions”.
14. Select “ABS Initialization” then follow the screen prompts.
SAFETY RECALL
NORTH AMERICA
Traction Control During Cruise Control
Reference: 22B / NHTSA 24V- 240
FCA US LLC
_________________________________________________________
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved (tdb)
4/4
15. Select the “Clear All DTCs” tab, then click “Clear All DTCs” and then select “Close”. It may be necessary to
cycle the ignition to OFF then back to RUN to clear the codes.
16. Place the ignition in the “OFF” position and then remove the wiTECH micro pod II / MDP device from the
vehicle.
17. Remove the battery charger from the vehicle.
18. Close the engine compartment hood and return the vehicle to the customer or inventory.
This notice applies to your vehicle,
22B/NHTSA 24V-240
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership.
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent can confirm part availability
and help schedule an appointment.
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.
Get access to recall notifications, locate
your nearest dealer, and more through
this website or Mopar Owner’s
Companion App. You will be asked to
provide your Vehicle Identification
Number (VIN) to protect and verify
your identity. The last eight characters
of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall 22B.
IMPORTANT SAFETY RECALL
Traction Control During Cruise Control
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA US LLC has decided that a defect, which relates to motor vehicle safety, exists in certain
[2024 model year (RU) Chrysler Pacifica and Chrysler Voyager] vehicles.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and
your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
Your vehicle [1] may experience a loss of traction control while in cruise control. The Traction
Control System (TCS) incorrectly uses the accelerator pedal position, instead of the calculated
throttle position, as an input for system activation. TCS being inactive while cruise control is
being used can allow wheel slip in certain low traction conditions, which can cause a vehicle
crash without prior warning.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA US LLC will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer
will update TCS software. The estimated repair time is 30 minutes. In addition, your dealer
will require your vehicle for proper check-in, preparation, and check-out during your visit,
which may require more time. Your time is important to us, so we recommend that you schedule
a service appointment to minimize your inconvenience. Please bring this letter with you to your
dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you
for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
LOGO
VEHICLE PICTURE
QR Code
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-
9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

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03/29/2024
_____________________________________________________________________
New Safety Recall Advanced Communication – 22B
FCA US LLC (FCA US) has announced a safety recall on certain 2024 model year (RU) Chrysler Pacifica and Chrysler Voyager vehicles.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may experience a loss of traction control while in cruise control. The Traction Control System (TCS) uses the accelerator pedal position, instead of the calculated throttle position, as an input for system activation. When cruise control is activated, TCS does not function in vehicles with the suspect throttle calibration, because the accelerator pedal is not being depressed. TCS being inactive while cruise control is being used can allow wheel slip in certain low traction conditions, which can cause a vehicle crash without prior warning.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to update TCS software. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 2nd Quarter of 2024.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC

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This notice applies to your vehicle,
22B/NHTSA 24V-240
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership.
2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment.
3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.
Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall 22B.
IMPORTANT SAFETY RECALL
Traction Control During Cruise Control
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA US LLC has decided that a defect, which relates to motor vehicle safety, exists in certain [2024 model year (RU) Chrysler Pacifica and Chrysler Voyager] vehicles.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
Your vehicle [1] may experience a loss of traction control while in cruise control. The Traction Control System (TCS) incorrectly uses the accelerator pedal position, instead of the calculated throttle position, as an input for system activation. TCS being inactive while cruise control is being used can allow wheel slip in certain low traction conditions, which can cause a vehicle crash without prior warning.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US LLC will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will update TCS software. The estimated repair time is 30 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
LOGO
VEHICLE PICTURE
QR Code
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-
9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

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