The recall began 28, 2017.
Owners may the Chrysler customer service at 1-800-853-1403.
Chrysler’s number for this recall is T41.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Dealer Service Instructions for:
Safety Recall T41 / NHTSA 17V-431 Gear Select Shifter
NOTE: This campaign applies only to the above vehicles equipped with a 5.7L engine and an automatic 8 speed transmission (sales code EZH, DFK) built from August 06, 2016 through May 19, 2017 (MDH 080622 through 051909).
|IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement toapply to used vehicle inventory and should perform this recall on vehicles in forservice. Involved vehicles can be determined by using the VIP inquiry process.|
Under certain conditions on about 118 of the above vehicles, the transmission may not maintain its position in PARK after a gear selection is made from “DRIVE” to “PARK” while the vehicle is running. This condition will cause the transmission to default to sixth gear (LIMP Mode). In addition, the vehicle will display a message on the Instrument Cluster, the shift lever will show “D” and there will be an audible alert chime. Turning off the engine prior to exiting the vehicle will return the transmission to the Park position. However, if the engine is left running, and the parking brake is not engaged before you exit the vehicle, the vehicle could roll away which may result in a vehicle crash.
No parts return required for this campaign.
No parts return required for this campaign.
The following special tools is required to perform this repair:
Reprogram the TCM Module
NOTE: The wiTECH scan tool must be used to perform this recall. This procedure must be performed with the latest software release level. If the reprogramming flash for the TCM module is aborted or interrupted, repeat the procedure.
- Open the hood. Install a battery charger and verify that the charging rate provides 13.2 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger voltmeter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.
- Connect the wiTECH micro pod II to the vehicle data link connector.
- Place the ignition in the “RUN” position.
- Open wiTECH II website.
- Enter your “User id” and “Password”, and then select “Finish” at the bottom of the screen.
- From the “Vehicle Selection” screen, select the vehicle to be updated.
- From the “Action Items” screen, select the “Topology” tab.
- From the “Topology” screen, click on the “TCM” icon
- From the “TCM View” screen select the “Flash” tab. Compare the “Current Flash Number” with the “New Part Number” listed on the “sort table”. If the “Current Flash Number” is the same as the “New Part Number” continue to Step 14. If the part numbers are not the same, continue with Step 10.
- With the cursor over the desired flash file, click the small green arrow button on the right side of the screen.
- From the “TCM Flash” screen follow the wiTECH screen instructions to complete the flash.
- Once the flash is complete click the “OK” button on the “TCM Flash” screen.
- Clear adaptation and perform STADA by running quicklearn routine.
- Select the “Clear all DTC’s” button.
- Return the vehicle to the customer.
Complete Proof of Correction Form for California Residents
This recall is subject to the State of California Registration Renewal/Emissions Recall Enforcement Program. Complete a Vehicle Emission Recall Proof of Correction Form (Form No. 81-016-1053) and supply it to vehicle owners residing in the state of California for proof that this recall has been performed when they renew the vehicle registration.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments.
Use one of the following labor operation numbers and time allowances:
|Inspect TCM software level||18-T4-11-81||0.2 hours|
|Reprogram TCM and Perform Quicklearn Routine||18-T4-11-82||0.5 hours|
NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable. Dealers are encouraged to consider alternative scheduling and servicing approaches for this recall. This repair does not require hoists or other full service facility special equipment and is a FCA Mobile Service approved repair.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC
This notice applies to your vehicle,
[Model Year and Model]
YOUR SCHEDULING OPTIONS
- RECOMMENDED OPTION
Call your authorized Chrysler /
- Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment
- Visit our Recall Website, mopar.com or scan below.
You can find your nearest dealer and review all your scheduling options from this website. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.
Please reference Safety Recall T41.
IMPORTANT SAFETY RECALL
Gear Select Shifter
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA has decided that a defect, which relates to motor vehicle safety, exists in certain [2017 model year Dodge Challenger] vehicles.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
The transmission in your vehicle may not maintain its position in PARK after a gear selection is made from “DRIVE” to “PARK” while the vehicle is running. This condition will cause the transmission to default to sixth gear. In addition, the vehicle will display a message on the Instrument Cluster, the shift lever will show “D” and there will be an audible alert chime. Turning off the engine prior to exiting the vehicle will return the transmission to the Park position. However, if the engine is left running, and the parking brake is not engaged before you exit the vehicle, the vehicle could roll away which may result in a vehicle crash.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA will repair your vehicle  free of charge (parts and labor). To do this, your dealer will reprogram the transmission control module. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit. Your time is important to us; please be aware that these steps may require more time. The estimated repair time is a half hour. We recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR CALL 1-800-853-1403
The State of California requires the completion of emission recall repairs prior to vehicle registration renewal. Your dealer will provide you with a Vehicle Emission Recall Proof of Correction Form after the recall service is performed. Be sure to save this form since the California Department of Motor Vehicles may require that you supply it as proof that the recall has been performed.
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online.  Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
 If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
 If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to safercar.gov.
 You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.