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If the active headrests do not deploy in certain rear-end crashes, the front seat occupants have an increased risk of injury.
Chrysler (FCA US LLC) is recalling certain 2012 Jeep Liberty and 2012-2013 Chrysler 200 and Dodge Avenger vehicles. A component within the occupant restraint controller (ORC) may fail and prevent the active headrests from deploying in the event of a rear-end crash.
Chrysler will notify owners, and dealers will replace the ORC as necessary, free of charge. Interim notices informing owners of the safety risk are expected to be mailed November 29, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact FCA customer service at 1-800-853-1403. FCA’s number for this recall is T56.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.